Top End Visitor Information Centre

Fantastic experience: Visited the centre this week. Mandy was very knowledgeable, friendly and professional. Helped us with booking a hire car and gave lots of helpful information. Highly recommend.

Negative experience: Closed already at 4:20 PM. 10 Minutes before real closing. Open sign infront. We had to pay for the parking for nothing..

Fantastic experience: Knowledgeable and friendly staff. In our case if they didn't know they rang up business straight away to check

Negative experience: Simply outrageous! The lady showed me how to google something, I didn't need her help for that. Darwin keeps advertising the surrounding national parks, then they must also be able to provide information.

Positive experience: Information brochures on the local and surrounding was available for free. The ladies at the counter were a wealth of knowledge.

Positive experience: Nice place to check out potential tourist attractions and to rest the legs.

Fantastic experience: We had a valuable experience at this tourism centre. Our customer service rep Sarah was fantastic. Totally patient and talked us through the options. Really glad we came here and highly recommend first time visitors to Darwin to visit. Ask for Sarah!

Negative experience: Top end visitor centre is primarily a place for making tour bookings rather than providing information to tourist so that they can plan and make informed decisions. Staff is only focused on counter sale and has no attention to attend visitors or have a chat with them. Centre can improve on maps and information to have a good tourism in beautiful NT/ Darwin

Fantastic experience: Lots of interest information and brochures

Fantastic experience: Very helpful and knowledgeable guides

Fantastic experience: Great customer service. Friendly place.

Fantastic experience: Staff were great, loved the hopon hop off bus museum was great, the restaurant on the wharf best freshest oysters and service in darw

Fantastic experience: Helpful and friendly staff

Fantastic experience: Definitely go to Top End Visitor Information Centre for car rental. They offer a genuine 25% off rates. We hired an MG SUV for A$52! Shane was our agent and he was super-helpful too with maps and suggested directions. Litchfield National Park is your #1 “must see”. Drive the loop from Batchelor to Berry Springs (in that direction).

Fantastic experience: Great service from knowledgeable staff, who will help you with your visit, including booking tours and activities, until you are satisfied. Unfortunately, this means you may need to wait while those ahead of you are being helped.

Fantastic experience: Great and detailed information about Darwin. Super nice and helpful people behind the counter who explain everything very thoroughly. It takes some time, so plan for a bit of waiting, especially when cruise ships are in the harbor. There are brochures from all providers and attractions, as well as free maps and open WiFi. Many tickets have a 25% discount, including for the HoHo bus and the museums.

Negative experience: Felt like I was annoying them with my questions and should have look for answers by myself on internet. One of the least helpful visitor center I have encountered in Australia

Negative experience: Cannot believe this is the Top End Visitor Centre. It's the worst one I've visited in Australia and I've been around the country quite a bit. Little to no merchandise to buy, dark and dingy, no public toilets. Sweltering Darwin day and no free water. Unfortunately we had difficulties understanding the staff when they spoke to us and I don't think they understood us either. (oops). They were no help and told us to do all our bookings, etc online on their website as it would be easier. Whole place lacked appeal and was a poor representation of what Darwin and the Top End has to offer.

Fantastic experience: Best visitor centre that we have been to for a long time- including ones that we have been to in Europe and throughout Australia. Lewis and Michio very helpful.

Fantastic experience: Great staff, great service, and good deals on all of the attractions listed.

Positive experience: Very helpful friendly staff.

Negative experience: We did not interest the staff at all.

Fantastic experience: Place for information on things to do in the NT

Fantastic experience: Very informative staff.

Positive experience: Very friendly helpful staff

Positive experience: Helpful.

Positive experience: Good place to start when visiting the city and local areas

Fantastic experience: Best place to book a car for sure ! Helpful staff, knowledgeable about the region

Negative experience: I have been to alot of Visitor Centres before, but this one didn't have anything to buy except maps!! And NO toilets!! I got more off the internet. Sad.

Negative experience: I took a visitor from Victoria into the information centre today to inquire about the advertised tourist passport. We were rudely told it's only for cruise ship passengers and then given no other advice.

Fantastic experience: Wonderfully helpful staff, great location, well organized centre. Lewis was just great full of information, teriffic manner with a friendly smile. Cheers George n Leonarda Bunbury W.A.

Negative experience: The people working there have no interest in their work. They love to advise on what you can't do or what is closed rather than helping you to find the alternatives that are available. Edited: just calrifying, this comment was not related to safety as I understand that goes first and I wouldn't be disapointed at someone for trying to look after me and reiterating: the attitude of the staff is not appropriate, they just don't care about their job and they do not want to be helpful.

Negative experience: Booked and paid for a Mindil Market VIP experience. Arrived (from interstate) with our bottle of wine prepared for a lovely sunset dinner at the markets in a special VIP area. Where is the VIP area? "Stopped weeks ago!" Per security. Manager confirmed. Said she had no bookings pending. This operater uncontactable. Caught uber back to accomodation, had to find dinner elsewhere. Very poor communications.

Fantastic experience: Great place for all your information

Positive experience: This was the least helpful visitor centre we've been to, having travelled around the Australian continent almost all the way round. The entire facility was geared more toward collecting money and fees rather than actually helping visitors. It appears to be the hub for making bookings for tours.

Fantastic experience: Wonderfully helpful staff, great location, well organized centre. Lewis was just great full of information, teriffic manner with a friendly smile. Cheers George n Leonarda Bunbury W.A.

Fantastic experience: As tourist offices go this was by far the best we have encountered in Australia. Enthusiastic staff who you feel actually want to help you.

Fantastic experience: Thank you for your business at Officeworks. Jason & the team are always very welcome & love, love LOVE the casual, yet professional banter. All the staff we’ve encountered as customers are super friendly. Looking forward to both our continued success.

Fantastic experience: Left organising tours a bit late and was having problems on line with everything we wanted being booked out. We were quite anxious. Went to Top End Tourist Visitor Centre for SOS and cool, calm, patient Michyio competently sorted and organised a Top End experience for us taking in what we wanted to experience. Answered all our questions and concerns. Made sure we understood and we’re happy with what she had proposed. Dealt with operators and got us the experience we wanted. So professional and helpful. We are extremely grateful and happy.

Fantastic experience: Very comprehensive facility in centre of town. Staff helpful. Recommend planing your trip from here when visiting Darwin

Fantastic experience: The staff really know their district, it's attractions, accommodation and facilities. They are so helpful and patient. Make your bookings here, sometimes with fringe benefits. There is a multitude to see and do in and around Darwin and it can be found at Top End Visitors Information .

Fantastic experience: Great to call in and get your tours organised for your visit. Able to book with more local tour providers which was good.

Fantastic experience: We found our assistant, Ella, to be professional, articulate and knowledgeable and kept going back to her. She had a big influence on our great stay in Darwin.

Fantastic experience: Very helpful. They sorted a booking issue that was my fault. Thank you soooo much.

Fantastic experience: Big thanks to Tracey who went over and above to help us find accommodation and sort out some other stuff. Boss should give her a day off :-)

Fantastic experience: Best information we have been given in five months of travelling Australia. Ella spent over an hour with us going through our 9 day trip to Kakadu and beyond and made sure we had all the best places to see. Cannot be more happy with the service, should be your first stop in Darwin!

Fantastic experience: We were lucky enough to have Dayle help us. She was amazing-helped us with restaurants, transport information, hire car and more. She was so helpful.

Positive experience: Good but can be long waits at times

Fantastic experience: Right up to date with events and tours

Fantastic experience: Great information. Staff very knowable.

Fantastic experience: Very informative and staff very helpful.

Positive experience: Plenty of information and the staff are friendly and knowledgeable

Positive experience: Handy resource for in and around Darwin. Selection of brochures for activities.

Fantastic experience: Annie was the best at organizing our tours; you must go there before planning anything.

Fantastic experience: Excellent service and suggestions from the staff! Very helpful

Fantastic experience: Just the best. Ella you were so knowledgeable and helpful. Thanks so much

Positive experience: As good as they get but a little bit more information around town and Parks to visit

Fantastic experience: Very helpful and knowledgeable staff, great for travel & accommodation

Negative experience: Never pick up their phone. I am was out of Darwin, so could not visit there office, try to reach them 2 days for hours at a time, but no one pick up their phone.

Negative experience: Unhelpful ladies, one didn't know what souvenirs were. I had to get a street map, never offered my wife one. Found our own way around.

Positive experience: Staff not very helpful at all. The girl that served us did not have much of a clue what she was trying to help us with

Fantastic experience: Fabulous ladies, who helped arrange our hire car along with plenty of information on what to see & do in Darwin & the surrounding areas.

Negative experience: I introduced myself and asked one of the ladies at the desk "If you could do one thing in Darwin, what would it be?". She refused to answer and redirected me to the back of a long que. It would have taken as long to answer my question as it did to redirect me. I'm genuinely confused as to why she wouldn't answer my question.

Fantastic experience: The place too go book your trip around Darwin sights ,rent a hire car here bit cheaper than online we found, many great sites too see in Darwin everyday, just pick 1 ?and Go see them .

Positive experience: Hey all the info for tours around Darwin.

Negative experience: Very difficult to get a hold off at first when tried to ring Email them also - no response, then later on got a hold of them Asked them some question about some motels - did not know at all Then give me wrong info about other things i wanted to find out ! The info what i was asking should have been easy & transparent to get from them but anything but - Think you need to change you business name from Tourism Top End Visitor Information Centre To ..... Sorry you cant get a hold of us now we are drinking coffee or surfing the web, when you do get a hold of us our information may be correct ?if you are not happy you can ask the audience or phone a friend ! Pathetic !

Positive experience: Great place to get to know what's happening around the city, plan for what stops you need to make, they were so helpful and friendly in trying to sort my itinerary coz I just had a days stopover in the city... Especially on how I should plan so I could see everything including the timings on when places are open.... Though Google can do the same thing but not as well

Negative experience: The most unhelpful Visitor information centre we've visited in 10 years of travel around Oz. Our customer service officer Ella clearly needs a career move away from the service industry. Darwin is great though.

Fantastic experience: Plenty of information and lots and lots of tourists in there. Please scan QR code as not many people in Darwin doing it. Also opposite one of the festival event sites.

Fantastic experience: Best information centre we have ever been in. Tharis was amazing, didn't make us feel rushed went above and beyond to help us with our bookings. A must visit when you come to Darwin ❤

Fantastic experience: This centre offers a wide range of tours in and around the Darwin precinct, including Litchfield National Park, Kakadu National Park & Arnhem Land to mention a few. The Indigenous lady who assisted me was very friendly and knowlegible of all tours I was interested in going on.

Fantastic experience: We had a very good experience at the visitor information centre. The lady that served us was very informative, patient and booked our tours with ease and was forthcoming with lots of useful information and brochures. Highly recommended.

Fantastic experience: Staff were very informative and helped us heap's. They certainly know what they are talking about and definitely know the region. Thanks for making our experience with you so easy10/10

Fantastic experience: I went here today and was so incredibly impressed by the service I received from Shane! He told me everything I needed to know for my 10 day self drive adventure and more! Cannot recommend enough, I have never received such great advice and genuine service

Fantastic experience: This place saved our spoiled 3 week holiday on a space of three days. They worked endlessly to book and plan our trip and we couldn’t be more grateful! Thank you TTE for all that you do to help people like us with last minute curve balls ☺️

Fantastic experience: We were helped by a wonderful lady today Dayle, she was very knowledgeable about the NT and we were more than impressed. Thank you for all your assistance.

Fantastic experience: Very organised system of checking in and socially distanced queuing by chair placement! Very friendly and efficient staff on both occasions we were there. No booking fees when they book for you.

Fantastic experience: Very good

Positive experience: Very helpful

Fantastic experience: So knowledgeable, so welcoming

Positive experience: A mixture of experience and inexperienced staff got the booking we where after in the end

Negative experience: Big centre and really slow queue. Gave up in the end

Negative experience: Very slow service but once we were attended to helped us a lot.

Fantastic experience: Excellent helpful service. Thank you 'Briony'

Negative experience: Customer service was non existent, left very disappointed

Negative experience: Very poor service, only 3 ppl severing on counter, 1 have to wait more than 30min to get served,

Fantastic experience: Lady was very helpful. Shame they don't sell some darwin/N.T merch

Positive experience: Friendly helpful staff Needs more tables and seating so visitors can sit and research what's on offer

Positive experience: Spoke to a lovely helpful girl.. only 2 people on the desk though . Had to wait in line for quite a while.

Fantastic experience: This is the place to go for all info on what the city and NT has offer. Very friendly, helpful and knowledgeable staff.

Fantastic experience: Great service from Shane and co. Well informed staff. Specific and useful information. Well satisfied with the tour info

Positive experience: Really busy with not enough staff. Good enough information but didn't really answer my question fully. Friendly. Air conditioning was also nice

Negative experience: Its almost impossible to get in touch with tourism top end via phone or email. And when I finally did get in touch the customer service on the phone was very disappointing. When comparing to the exact experience and request with Katherine visitor centre, top end tourism were not very helpful. Katherine visitor centre were able to grant a booking amendment for our tourism vouchers outside of the booking window but top end refused. Not very helpful or consistent and not encouraging to participate in travel in the NT.

Negative experience: Visited at the height of the season with insufficient staff to help us. Grabbed some maps and other literature and left with limited/non-existent parking outside. This Centre is in an awful location for visitors and travelers with the parking situation. Another observation is the demeaning tourist sticker we see that says "See you in the NT" in a form that can only be described as crude and insulting to your beautiful state. The Northern Territory is a world class destination and deserves a tourist motto and symbol that is more sophisticated and intelligent. Please get rid of this bogan slogan and put the creative brains trust of the NT to work on one that does justice to your incredible State.

Negative experience: Terrible customer service. Took a month for an issue with a reservation that I made through them to be addressed. I couldn't deal directly with the provider because the refund needed to be processed through tourism top end. And they don't care that at the end of the day I am out of pocket because apparently they didn't make the error (but they did charge the fees)

Positive experience: Go to place for tourists. I suggest everyone that is a tourist to head here first before heading out. Lots of useful information for Darwin and surrounds, found out things to do that I didn't know existed. Top points. Air conditioning inside building was ok, but built up a sweat just standing looking at phamplets.

Positive experience: Nice and open. Plenty staff on hand. Many brochures had run out. There was a big selection for paid tours, however, I was struggling to find self-drive options. I should probably just google it...

Positive experience: Great staff, knowledge and information (when we went there to book) but two things that really should be 1 star is their services in email and phone. Still waiting for an email I have been back on many occasions to rebook our itinerary but always a full house and don't have the time to wait. So we tried calling and just on hold for 30 minutes+ (multiple calls)

Negative experience: Only positive was it was cool inside. Staff finishing with others didn’t raise when finished to acknowledge me or say they would be a minute. After 14 minutes of waiting I asked for things in walking distance I was given a brochure on buildings with no direction or what these buildings actually were!

Positive experience: Very helpful place to get information on what to do in the city or explore more of the top end. I was shown enough to do in Darwin for 7 days by the helpful staff member and given advice on how to use local transport and rental scooters which was very handy.