Flight Centre Hobart

Fantastic experience: Excellent service from Sarah, outstanding! I did a round-the-world trip, with a wedding in Seattle in July & Aug and I had 3 cancelled flights along the way, as you do when you’re travelling, but three cancelled flights was a lot. This affected the wedding, my accommodation & transfers where I wasn’t using public transport, like Mexico City etc It was a nightmare with issues connected to this and finding last minute accommodation too Sarah was onto to it and helping me right away with as much as she could. The trip itself was awesome, and a once in a lifetime experience I had some other issues travelling and Sarah was also helpful there too. The hobart office I’ve always found the staff, very good and across board very helpful, bright and insightful. I cannot say the same for some other areas of flight centre though, plus I would definitely not recommend the travel insurance that flight centre offers, (I’ve since heard of others much better service & cost elsewhere) but I’d absolutely highly recommend Sarah & Hobart Flight Centre. I’m travelling again in 2025 and reviews are so helpful along the way. You can weed out the sincere ones. Thank you Sarah & Hobart Flight Centre, well done!

Fantastic experience: Emma Boydpratt is just so smart and lovely and came up with some ideas to improve my trip. Highly recommend Thankyou Emma so much so excited! Talk soon

Negative experience: Waited there for three minutes and no one even even greeted or acknowledged, staff are least bothered.

Negative experience: Terrible. Walk in get huffed at from a worker when we asked for prices. Sit down go through a few options for business class to England for a family of 4. Then get told she has to reply to another customer before the end of the day can i contact you on monday (the day we was at the centre was friday) with all the quotes took all our details almost 4 weeks later still no contact. Felt like we didn't matter and she didn't want to help us at all with anything we wanted, we also asked for travel insurance for our current trip. Absolutely terrible customer service. Thank you for your response. Although I do fully understand that yes they will have multiple customers to respond to. Been huffed at as soon as we sit down is unprofessional, cutting off our chat half way through with a reason of basically I need to get back to someone else today is also unprofessional, been ignored for 4 weeks can be explained with a phone call or an email with an apology we can accept but we have had nothing If she’s able to cut our chat short to get back to a customer I’m sure she able to at least get back to our enquires the following week even a quick email saying she’s still working on it and will get back to us when she’s able to. I do believe some training is needed to help.

Fantastic experience: Sam has been fundamental in helping organise my first trip to Europe. Professional, timely, thorough, friendly and patient (I ask a LOT of questions) are just some of the words that come to mind when reflecting on the whole process of organising my international trip. Sam is an asset to Flight Centre and I would highly recommend him to anyone looking to travel abroad. Thanks Sam!

Fantastic experience: Thank you Eliza for your friendly, helpful and efficient service, helping me to make a flight booking to Bali using my Commonwealth Awards. All over the phone without needing to leave my home. I will definitely use you as a travel agent for my next trip :-)

Positive experience: My wife and I have just returned from a short holiday in Fiji, which went very well. Sincere thanks to Sam for planning, booking and making all the arrangements for us. Thanks also to the other staff at Flight Centre who answered one or two queries we had prior to our departure. We will certainly recommend your services to others and look forward to having you assist us in future travel plans. Thanks again. Kind regards David

Fantastic experience: I have been to all Flight Centres in southern Tasmania and I would like to thank Sam,Ross and Eliza from the Hobart centre Luke and staff at Glenorchy and all the staff at Kingston and Rosny for all the support and service they have given over the years,I would recommend Flight Centre to anyone who is looking to travel ‍♂️

Positive experience: Helped us find flights very helpful

Fantastic experience: The staff were really nice to talk to and communicated well. Ross who was the staff member I was talking with was very strait forward and easy going. He brought a lot of brilliant ideas for my travel I am wishing to do later next year in November

Fantastic experience: And Alex Tan has done it again! Made everything so so easy and stress free. Thank you thank you thank you! What a star

Negative experience: I called yesterday to change my booking, the travel agent is very rude, I cant remember her name. The call was recorded and they should listen to it to re-train their staff.

Fantastic experience: I always use flight centre. Their friendly and very knowledgeable staff make booking everything so easy. Highly recommend them to anyone

Fantastic experience: Very helpful staff. Highly recommended

Fantastic experience: We’ve had a great experience with Flight Centre Hobart. Thanks Sam and team!

Negative experience: The worst experience I have ever had. Customer service and experience isn't a priority for this company. Booked a trip for my family to America, needed it to be seamless and stress free as i am travelling with 3 children under 5. Wouldn't take my calls and it would take 3 weeks minimum for replies to my emails. Couldn't get them to arrange accommodation and ended up doing this on my own. Took 3 weeks for a quote for travel insurance. Provided zero guidance on the cruise we booked so we missed out on being able to book the shows etc we wanted. Didn't send any updated travel documents until 3 days before our first flight. No one sat down with us to review our travel arrangements, even after all the changes. Still waiting for a refund on accommodation, it's been 5 weeks to date. Attempted to esculate this with the customer relations team. They offered me a small voucher to use at flight centre, this wasn't accepted as I will never use this company again and will ensure to spread my experience so others don't make the same mistake I did. Nothing but false advertising, they claim to be "travel experts", I didn't see this once.

Negative experience: One of the only times I’ve utilised a travel agent and it will be the last. When booking with a so called “travel expert” you would expect expert advice, this is not the case with FC Hobart. We have been left to our own devices to figure out the ins and out of our trip. First time cruisers and we were not informed that we had to pre book dining and shows for our cruise, once we found out (through our own findings) it was too late and and most things were sold out. Now we will spend the first part of our cruise running about trying to secure spots for shows. We have been waiting 3 weeks for a refund of a hotel we changed. We have escalated and although they were able to change over our dining times, all other responses have been extremely lack lustre explaining all the “behind the scenes” issues that have caused the delays and issues. This should never be of concern to the end customer! Extremely unprofessional! They really need training and support in dealing with customer escalations as when it all hits the fan, nobody knows how to deal with it. You’re better off booking everything yourself through cruise websites, Expedia etc.

Fantastic experience: A pleasure to deal with ho Paterson from Hobart flight centre. A wealth of knowledge and so easy going

Fantastic experience: Great service and friendly staff most helpful

Fantastic experience: Thank you to Ross who helped us book our trip to Japan today! Was an absolute breeze with your wonderful customer service and personal knowledge of the places we wanted to visit

Negative experience: Vorst stressfull experience of my life ..Lost for words how unprofessional service with hidden agenda on any contract you singed

Negative experience: Have not updated opening hours. Came from out of the city. Would have to have waited 4 hours to see someone in glenorchy and I work during the week.

Fantastic experience: Good service

Fantastic experience: Very helpful.

Fantastic experience: I would give5starsWas given car hire savings that I would not have thought of, plus other things and extremely helpful and knowledgeable.

Fantastic experience: Our experience with Flight Centre was very good. Staff were friendly and very helpful especially our Guy who booked our flight's.

Positive experience: Was attended to straight away on walk in without an appointment Service is ongoing with my booking . Tiffany Cao works hard . With all the covid requirements , changing all the time, it's well worth the $49 service fee .

Negative experience: Much too expensive

Negative experience: Have tried to ring hobart flight centre after holding for a long time message says dont leave a message as the phone isnt monitored. Called back several times. Same each time. Went in to hobart but they would not speak to us. They said all operators had appointments but did not attempt to ask other members if they had an earlier appointment. Very disappointed.

Negative experience: Nobody will return my calls after booking back in 2019!!! Email after email no return... Over 20 K lost!!!!

Negative experience: We used Flight Centre when we were given a voucher as we normally book direct with airlines. We made our bookings for a wedding in Queensland. When the wedding was cancelled due to Covid we rang to arrange a change of dates and were charged an extra $300 to change our flights. Our friends had booked direct with the airline and were not charged any extra fee for the same flight .. not happy. Also when the time came to fly, our flights were changed the day before ... Twice ... We tried to get help from Flight Centre and they were not available. Tried the airline and they said we had to go through Flight Centre. Too bad if we were stranded as Flight Centre couldn't have cared less. We won't be using them again. UPDATE: As requested from the response below we contacted Flight Centre … mmmm surprise surprise no response

Positive experience: Was awkward untill you work out how to navigate the site. Overall good tho.

Fantastic experience: Flight Centre Hobart was excellent Very helpful

Positive experience: Friendly helpful staff, covid precautions in place and in use

Negative experience: Worst experience ever!!! Tried to sell me wrong and expensive ticket... Stay away from them.

Negative experience: I called last week and a young female was very rude and told me all the information l wanted from her was online and too many people were ringing and asking many of the same questions. Also, l am a bit concerned about refunds on cancelled flights being "taxed" by Flightcentre. A once highly regarded and ethical company has lost much of that shine. Dave.

Fantastic experience: Professional and efficient

Fantastic experience: Very helpful and informative staffs

Positive experience: Helpful staff

Fantastic experience: I have only had excellent, professional and “ over and above experiences “ from Flught centre. They are fantastic. I have full confidence in all their information and I have had extended insurance by e mail when unexpectedly staying on in Uk. I have had urgent advice and booking on flights during bushfires. They have also been extremely courteous and helpful to my 91 year old mother as plans kept changing. Stand out people are Laura and Jess in Collins’s st. Absolutely fantastic. Jess has been exceptional with a very complicated situation. Lisa

Fantastic experience: I was needing to get a flight to Melbourne and I first spoke to laura clear at flight centre in Collins street and I explained I had seen some flights online and I was wondering if it was possible to pay by cash and she said no problem which was great for someone who doesn't understand technology much or pay by card and I went and got another lady who had my preference of flights and it was excellent and I gave them my money and the process from going into flight centre and leaving took approximately 20 minutes and later laura called and left a message and apologised for not seeing me and I appreciated the call and she was asking how I revived my booking and everything was was perfect and I will definitely be recomending flight centre in Collins street

Fantastic experience: Professional, efficient, courteous and friendly. We can highly recommend Flight Centre staff on Collins St, Hobart. Carla Griffiths was especially helpful and went above and beyond for us with changing our domestic flights so that we could extend our family Christmas in Canberra. Excellent customer service and much appreciated. We’ll be back!

Fantastic experience: Very helpful and informative staffs

Fantastic experience: I always tend to be one of those "I'll book it myself" people. But I booked my dream flights to Japan and realized I was in over my head. I went into the flight center store after a so so email contact to see if I could get some help and a better picture of what I wanted to accomplish on my travel. I was fortunate enough to have absolutely everything sorted out and Traveled across the beautiful country of Japan doing everything I wanted and even something's I didn't realize I wanted to. All in all it was an amazing experience and I have already made more plans to jet off again soon and will be making sure to contact flight center...special shout out to the legendary guy who sorted it all. Jordan U.

Fantastic experience: Everyone is very friendly and helpful

Fantastic experience: Crystal was awesome with her customer service. I had trouble organizing my flight home on 20th August 2017. She fixed it without any hesitation. Thank you so much Crystal