Flight Centre Rundle Mall

Fantastic experience: Isabella has been very helpful. She organised our flight and confirm our bassinet for our baby on the same day. Definitely recommend her to see.

Negative experience: Call centre agent was rude and dismissive, put me on hold when I was trying to explain a booking issue without any prior notice or warning. Did not resolve my issue or give any sound advice on how to resolve this issue as she was not listening to customers at all. Incompetent.

Negative experience: First consultation was great, but I suspect only because payment was made and commission was earned...cha ching. Service and communication all but ceased from that point. Difficulties in contacting the agent were significant; constant Out of Office email responses, delay of 1-2 weeks sometimes with replying to emails and not to mention the numerous calls to the office trying to follow up with little effort to actually call back. One of my internal flights was changed 6 times by the airline, I had to email the agent multiple times for an updated itinerary. Oh and who could forget the lack of e-ticket that wasn't provided, or the FC travel envelope that I'd always been given when booking previously in other stores. Service was sub-par! I emailed again 8 days before my flight back to Australia to ask about an upgrade and still haven't received any response not to my enquiry nor to apologise for the delay and lack of professionalism in not providing a response, its been over 2 weeks. To any potential customers reading this, take your money elsewhere, and Tyson do better mate; reputation and word of mouth is key! Good luck!

Negative experience: After signing a Europe-return plan with a staff member, he pretty quickly became unavailable despite the statement he made that "i will continually support you. I am your contact person for any issues". I have never dealt with any staff in FC like this in the last 20 years in other FCs in different suburbs. Will never come here again.

Negative experience: Probably the worst possible experience I have ever had dealing with a flight planner. The person I was dealing with made me feel strange and belittled. I have travelled to over 30 countries and have dealt with several planners - this was BY FAR the worst possible experience I had. I would not recommend anyone face the same while dealing with them. They don't know what they are doing, and actually make the customer feel bad due to their ignorance of the plans.

Fantastic experience: Came in and saw Tyson. Amazing service was very helpful and the whole booking system from start to end felt seamless. Highly recommend Tyson future travels.

Fantastic experience: Isabella Modra has done it again. What a champion Agent. Even though she moved to a different location in another state, she never manages to disappoint. Great customer service and goes the extra mile to get the best flights at the most competitive rates. 10/10 Isabella thanks.

Negative experience: Unable to assist you to use an instore only Flight Centre gift card to book domestic flights 40 mins before close as it was ‘getting towards the end of the day’ Thanks Flight Centre Marion.

Positive experience: You weren't open

Fantastic experience: Recently booked my first trip to Bali through Cassidy and his team. He made the process simple, quick, got me a great price, and was extremely knowledgable about where and when to stay in Bali. Also gave me some great tips for experiencing the local food and culture. In the past I had generally booked my own travel, but wouldnt hesistate in returning to Flight Centre as the pricing I was comparing with online, wasnt all that it cracked up to be. Easily 5 stars.

Fantastic experience: Emily was so helpful with everything from booking, to changing flights and even our visas. Would 100% use her services again when travelling overseas.

Negative experience: I booked a flight to go to Bali/Europe/Dubai. On my way back one week earlier I asked if I could change my flight and could be given prices differences etc… never got an answer back from my agent I sent multiples emails. Then when I land in Dubai I called flight centre customer service to change the flight they try to charge me 700 dollars while online I could see it was another flight for 170 dollars I told them that then the agent lied to me saying I could not change with emirates directly just with them which it wasn’t true as I end up changing my flight online for just 170 instead of 700! Booking with flight centre was a terrible idea you pay more than online and you don’t get any support while travelling, useless service! Never again!

Negative experience: I booked a ticket for round trip via online platform. They cancelled the departure and told me to get refund. But they never refunded the return flight. I have been asking for help. And explaining "if am not departured who is returning?" And they kept saying. Return flight is on time and not cancelled. Really dumb service.

Fantastic experience: Very helpful when we had a ticket issue when checking in to an international flight.

Negative experience: Really really ignorant staff. She gave me a price which was $700 higher than their online one with her poker face no emotion

Negative experience: Disgraceful service, Casey, should be selling cars , not prepared to organize a quotation, unless a deposit was paid there and then,,

Negative experience: I rang this flight centre today and talked to Casey over the phone. She was so unprofessional, Rude, and not polite. Worst customer service ever !!!!

Negative experience: They used to be ok and competitive with skyscanner etc. Not any more. My advice is to deal with airlines directly.

Negative experience: Called last week for a quote, I think it was Stacey I spoke to. Not only was her telephone manner simply rude and inadequate; I'm still waiting for my email she said she would send. I guess I will be booking myself online.

Negative experience: Initially I left a 5 star review due to the exceptional service I received from Lisa in booking my holiday which still stands, however on trying to contact you to extend my holiday when no consultant answered the phone after I left 2 messages also no contact to date. So I phoned emergency number where Joe sorted everything out for me, he was great. Apart from Lisa and reading your reviews it seems like you have a systemic culture of poor customer service I will not be engaging your services in the future. A day later still trying to contact Rundle Mall branch to alter travel insurance still no answer. Absolute joke. o

Negative experience: Really poor customer service received today. Was just told bluntly to check online by the sales assistant, without even attempting to check on their system for a rough price quotation for tentative dates. No wonder bricks and mortar is dying when you have to deal with uninterested sales assistants who couldn't be bothered to do their jobs.

Negative experience: Itinerary (#424101) staff does know freak hole about what they are doing. simply stated, want to use my credits of nearly 4k but now I came to know that virgin will take about 2-3 months. technaically now i want to travel and now i am having a big question mark whether i even can use this credits or not. frankly speaking Sam lewis from flight centre adelaide, or even flight centre and stay away from Virgin airlines..

Fantastic experience: Sam gave us Excellent service and promptly got back to us when we had any questions. We got friendly and honest advice and will definitely use Flight Center again for our next flight! :D

Fantastic experience: Cannot thank the team (Tyson, Emily, Ana) for helping me out today and solving issues caused by another store. I walked in after an awful experience at flight centre Marion and expressed my concern over an upcoming trip. The team worked together to solve some issues with my booking (booking a ferry that should have already been confirmed /adding baggage which I was previously told couldn’t do) and really made me feel like a valued customer. They were compassionate and caring and reassured me that they would sort everything out. Take my hats off to the team for being patient with me and talking me through the errors that were made. Goes to show that they go above and beyond even for a customer who didn’t have an original booking with them. Thanks again team you have made my trip that bit more stress free. Danni + Elliott.

Fantastic experience: Stacey , booked our travel & everything went really well . I recommend her experience totally. Xx

Fantastic experience: If you are ever in need of help planning your next trip no matter how little or big, please speak with Stacey! She is the best and i wouldn't trust anyone else! She has helped me with a few trips over the years and am always so impressed with how helpful and professional she has been! Also answering all my silly questions over countless emails - she is the best!

Fantastic experience: Imogen and the team at flight centre rundle mall were incredible when assisting to find the best flights for my trip to Colombia! Due to the distance, visa possibilities and various flight paths, finding the best tickets to Cali Colombia from Adelaide is not an easy task. Not only did the team find a reasonable price, but they were also able to add value to the holiday by finding a stop over in an incredible location to break up the long journey. Imogen was professional, patient, thorough and communicated very clearly. She should be commended on her ability to work with her team to deliver the best product possible for the customers needs. Imogen was also able to source all this information during our meeting, which lead to sale of the tickets there and then. I will certainly be going back to Imogen and the team at rundle mall for future holiday planning.

Fantastic experience: Lisa was extremely helpful with assisting me in booking my flights and gave me useful information. I would revisit Lisa for help with future travel.

Fantastic experience: Thank you so much to Olivia who was a great help with a very tricky booking for an unaccompanied minor. She got things done so quickly and easily and dealt with a lot of difficulties at our end with a lot of patience.

Fantastic experience: Always go through flight centre for air travel, they make it easy and reasonable prices

Fantastic experience: Great, patient, nothing too much trouble type service from Muthanna...thank you. Patrick

Fantastic experience: This is my third time dealings with Cassidy from this store. I wish I could give him 100 stars. He stayed back just to ensure my requirements are fulfilled. He has always been amazing with his excellent professionalism and knowledge. I hope Flight Centre had more super stars like Cassidy! I became a loyal customer to FC just because of his amazing service! Good Luck Cassidy!

Fantastic experience: They could not have been more helpful always a pleasure to deal with 5 stars

Fantastic experience: A good place to get a great deal on your next holiday...

Fantastic experience: Brilliant. Thanks to Muthanna Somaya for his excellent customer service.

Positive experience: I had very good service

Negative experience: Rude and unprofessional. Not recommended.

Negative experience: can’t get much information and no help on my flight center account bookings and credits. they said this office doesn’t have access to online bookings information and could not help much on booking new tickets using credits

Negative experience: Complete nightmare.Was enquiring about my status regarding refund after 2 and half years of waiting for malindo air. Couldn't have been anymore evasive with my concerns.

Negative experience: Worst service ever so rude. Booked tickets online and wanted to buy add ons (Disney Paris) and they outright refused to help us.

Negative experience: I went to this flight centre office and meet Casey O'Callaghan, the meeting was unprofessional, Rude, and not polite, what happened to the flight centre they are going backward, and their team needs training, I am not sure if FC knows that their reputation actually depends on their customer service.

Negative experience: Worst service ever, arrived at Airport to check in no tickets contacted the store they were very rude and hung up. All this happened after the flights were more expensive than the website after my $300 credit was used. If it wasn't for the virgin staff at the airport would be still there.

Positive experience: Poor customer service skills, felt like we more of an inconvenience. Also feel like they don't really work as a team, could only answer for when they personally available. Went to a different flight centre.

Negative experience: Veey worst customer service at the store. A lady sitting at the front desk didn't help at all. Asked to contact airline instead of having some own insight into the booking. Better browse yourself

Negative experience: Terrible service booked my flights on the 15th May it's the 30th and I still don't have my itinerary. Nobody takes your calls nor do they reply to the messages that you leave. Will never use them again that's for sure

Negative experience: Terrible experience with Kate Martinez at Rundle Mall Flight Centre. Long story short, she refused to process my booking unless I bought an OPTIONAL extra (the $99 captains package). She even stated the it was in the terms and conditions that I had to purchase (I.e., she claimed it was COMPULSORY - NOT OPTIONAL). This is a lie, and clearly she cared more about getting additional commission than providing a positive customer experience. I even advised I would settle for the $49 captains package, but she reiterated that they would not proceed with the booking unless I purchased the $99 package. I phoned Flight centre in Mt Barker and they happily processed the booking without the captains package. It was easy as pie! Thus, I feel that there is a toxic culture within Flight centre rundle mall whereby some sales reps are happy to lie to customers and advise that optional extras are compulsory with bookings, for their own personal gain. This is appauling business. I talked to the manager at Rundle Mall after booking with a different store. He was understanding, and apologetic. He was FANTASTIC at his job, and I would deffinetley book through him in the future! He is the only reason this is a 2 star review, and not a 1 star. As for Kate - I would not recommend ANYONE to book a flight through her unless you want to be ripped off and lied too.

Negative experience: Went in to get a quote for an upcoming trip. A staff member by the name of Casey served me, she started off by greeting with an extreme attitude to the point where I felt uncomfortable. Casey was extremely rude unhelpful, rolled her eyes countless times , disrespectful and probably the worst customer service I’ve ever received. Due to this horrible experience I will never be attending flight centre again and I’m truly disgusted with the service I was provided with.

Negative experience: I've read many bad reviews here, but I still went there. After waiting around 15 minutes to be attended, we had a really uncomfortable experience where the attendant wasn't willing to spend 1h planning our round the world tickets. The must be selling very to afford losing clients that easy. I'm not going back.

Negative experience: I've been trying to use a flight credit booked through flight centre. I called their online contact who then told me to call my nearest store which was Rundle Mall. Who told me my original ID was not for their store and I needed to call the online centre. Who then directed me to a flight centre in Brisbane. Who told me that they only do international flights and give me a new booking ID and told me to call any store and they would be able to use this different booking ID to make my booking. I called Rundle back since they were my closest store and she blatantly refused to even try the different booking number. She just outright refused to help even though I explained that this was a different booking ID Update: Flight Centre in Burnside booked my flight using my credit after I explained the whole situation. So it is just Rundle Mall that has terrible customer service

Negative experience: Thank you Flight Centre Rundle Mall!! Your service was so poor that it made us realise that we did not want to go through a travel agent at all and so we have since booked direct ourselves in about the same amount of time it took for us to sit in your office and be told nothing of any use! We went into this store seeking consultation with an agent and some ideas on packages to Fiji or Hawaii or similar only to be told that it was unlikely there were any flight and accomodation packages available... despite the fact there are heaps on Flight Centres website and plenty within the dates we were asking for. Packages appear to be the crux of the business! huh?? I then highlighted a specific package I had been emailed by Flight Centre that we were interested in and the agent couldn't find it, despite me showing the email and the Product Code from Flight Centre itself. Not worth the time and energy here unfortunately.

Negative experience: Worst experience I have with them anywhere in Australia, I booked my flights with them, unfortunately I fallen sick and requested to change my tickets, my travel consultant is so busy, she did not recommend anything. Then I call Emergency Global assistant, they said if you didn’t departure, your returning tickets has been automatically cancelled, but my travelling agent said you have to pay $390 each of tickets to cancel them? Also, I booked an appointment with them and she was not there, I wait for her more than half an hour? I won’t recommend them, they are so rude, unprofessional and don’t listen to you enquiries at all.

Fantastic experience: Nice .also staff is nice specially Stacey

Fantastic experience: Helpful in choosing the best options.

Fantastic experience: The staff are brilliant, helpfully and understanding. I have a range of health problems, but they have produced several holiday packages which really fit my interest in travel and poor health. also, if things go wrong, like a specific activity gets suddenly cancelled, a likely occurrence in these covid19 days, they are at the end of the phone to sort the problem out. Thanks for all your help guys

Negative experience: Worst staff

Positive experience: Very pleasant and helpful. Received all the information I was after.

Negative experience: Our flight time was changed and they didn't inform us and we came to know at airport at last moment. Beacuse of this we had to buy new ticket at airport . I would not recommended anyone's to go with this name Cassidy from rundlle mall flight centre. Totally irresponsible and careless. We tried to cal them n send them email but unfortunately no response at all Absolutely disgusting

Fantastic experience: Great service. Friendly and helpful staff. I was overseas during the Covid 19 crisis and a lady by the name of Laura Nitchke helped me a lot to get home safely. Flightcentre (and any other places that deal with customers) needs people like her.

Fantastic experience: Good

Fantastic experience: Friendly and efficient service from Georgina. Made a significant effort to meet specific requests with quality follow up to boot. Great work and happy travelling.

Positive experience: Very helpful and courteous

Negative experience: Have used this agency twice, on both occasions have been left wondering why I bothered. Appears staffed by incompetents. Try somewhere else.

Negative experience: Honestly one of the most frustrating and highly inconvenient experiences of my life booking flights through Flight Centre Adelaide CBD. Initially, the lady was helpful, cheery and seemed fine. When I asked about the costs per flight (as I had checked them before leaving home that evening) she claimed she could not see per flight costs, only the total of a trip. I thought it was odd, kept going and booked it. Before leaving home the flights through Virgin for a domestic flight to a capital city and back were going to cost me $330.00 including CC charges. I walked out, having used a $100 gift card, being charged $403.00 (- the $100 gift card brought the total to $303.00) A few days later I was curious and asked someone I know in upper management of another company affiliated with Flight Centre, who advised, in fact, Flight Centre workers CAN see the flight prices per flight. In addition, when I wanted to change my flights I couldn't do it directly through the airline, as they advised because I booked it through an aggregator, I HAD to go back to them. I was not aware of this, and it was not made clear to me at any time during my booking 'experience' that this was the only way to change the flights. When I tried to change my flights, I ended up having to pay an airline change of booking fee (fair enough), a difference in fair (which I am not sure of the specific costs, again because "flight centre workers cant see the per-flight cost") and then a flight centre fee. They waived their fee after I raised my concerns with the manager which was a fair outcome. Now I've just gone to check in and my reserved seat was not carried over to the changed booking, and I never received any updated flight information on any of the flights I changed from a different Flight Centre worker. Not only that, but the itinerary sent to me initially does not display whether or not the class is ECONOMYX which I booked one of. Honestly never using Flight Centre ever again after this experience. A super simple 5 click booking that I could have done at home has turned into a massive hassle to do anything, and the itinerary is overly simplified to a point that it doesn't show me correct booking information

Fantastic experience: Could not be happier with the friendly and professional service I received from Fiona Fleming. She was exceptionally committed and well informed making the booking process an enjoyable one. I would highly recommend her.

Fantastic experience: Loved the friendliness and helpful staff. Was served by Adele and she was very kind and helpful

Fantastic experience: Nice experience prompt service thanks to George for his beautiful explanation for all the aspects of flying.

Fantastic experience: Great staff and good advic

Fantastic experience: Good place friendly staff

Fantastic experience: Awesome girls, had all travel sorted quickly

Fantastic experience: Excellent customer service and will be coming back again to book another flight in the near future

Fantastic experience: Excellent friendly service, great advice & holiday packages

Fantastic experience: Amazing customer service. Ash is especially dedicated.

Fantastic experience: employees are patient and kind

Fantastic experience: Fiona Fleming is outstanding!

Positive experience: Great prices great service

Positive experience: Flights cost a lot of money

Positive experience: Can give it a try

Positive experience: Great service

Fantastic experience: Amazing customer service. Ash is especially dedicated.

Negative experience: Wanted to plan a trip and understand a little more about going backpacking overseas. Walked in with basically no idea, I think I walked out with less idea. The girl was way to keen on getting a sale then actually helping us.

Fantastic experience: fantastic travel consultant Yvonne Barnes

Fantastic experience: Very helpful .Alison booked our holiday ,she looked after us very well, explained everything to us clearly so we understood everything

Fantastic experience: Really good stuff, Verity was do lovely and helpful! Booked an unforgettable trip!

Positive experience: Good service.