Flight Centre Queen St Mall

Queen St 114, 4000, Brisbane
Queen St 114
4000, Brisbane
1300 124 510

Opening hours

  • Monday: 9:00 AM – 5:30 PM
  • Tuesday: 9:00 AM – 5:30 PM
  • Wednesday: 9:00 AM – 5:30 PM
  • Thursday: 9:00 AM – 5:30 PM
  • Friday: 9:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: 10:00 AM – 4:00 PM

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Flight Centre Queen St Mall: Reviews

5/5 (50 Reviews)
Jeff Griffin 6 months ago

Fantastic experience: We were so pleased with our most recent holiday to Lord Howe Island, which was all impeccably arranged by Flight Centre's Tina Ametrano. This is just one of many holidays arranged for us by Tina and we couldn't be happier with all aspects of Tina's travel agent professionalism and her attention to detail. Thank you again Tina. The Griffins.

Madeline Hodgson 6 months ago

Fantastic experience: Just want to say a huge thank you to Matt Neale for organising our honeymoon! We originally called flight centre to make a booking with a travel agent and we spoke to Matt and knew we wanted him to look after us, and that he did!! He has been INCREDIBLE through the whole process.. we’ve had a bad experience previously with another travel agent and Matt completely made us feel so comfortable and at ease and no job was too big or difficult!!! Thank you Matt for helping us plan our dream honeymoon to Vegas and Mexico! Everytime we talk to you, you make us so much for excited for our trip and have made the whole process such a breeze! We are so grateful for you!! You have made our dream honeymoon come to life!!

Penny Benjamin 6 months ago

Fantastic experience: I've just returned from 4 weeks in Europe with my partner facilitated by the amazing Molly at FC QSM! Molly was super friendly and helped us get the best deal for our flights as well as car hire. We would definitely use FC QSM for any future travel :)

Jordan Manley 6 months ago

Fantastic experience: Popped into the Queen St Mall branch to book a flight and hotel to Syndey after looking online as we wanted some help finding the best deals. Was served by Molly and we were very happy with the support, guidance and service we got in the branch and even via email after our visit. Looking forward to our trip. Would visit again!

C C 6 months ago

Fantastic experience: Eloise had great knowledge and helped us book our Melbourne trip with flights very much appreciated it very smooth process and even sent us a great location to check out for our Christmas holiday for helping us out yesterday much appreciated

Courtney Selman 6 months ago

Fantastic experience: Matt Neale made my trip to Melbourne a dream. I was on a tight budget and he still managed to make everything 10/10, from transfers to activities to accomodation. I'll 100% be booking my next trip with Matt - his amazing recommendations will make any trip incredible, I’m sure. Couldn’t recommend him highly enough.

Marjorie Falting 6 months ago

Fantastic experience: Thanks to Tina at the Brisbane City Flight Centre, my partner and I have enjoyed a wonderful European holiday. We discussed our our travel preferences with Tina, who set them all in place- beautifully. From Brisbane to Zurich, to Zermatt, to Chur, to Milan, to Venice, all with connecting trains. We then joined a cruise from Ravenna to Barcelona, where we disembarked to stay for a while to finish our amazing holiday. Tina’s attention to detail is exemplary. Flight Centre Queens St is A1 ( as is Tina)

Raven Doe 6 months ago

Fantastic experience: Wonderful customer service by Rebecca, a truly caring person and an advantage to flight centre.

K Patty 7 months ago

Fantastic experience: Booked a month long trip with Chantelle to Egypt, Jordan, and Turkey. She went above and beyond to book hotels, flights and tours for us at a fraction of what we thought it would cost. Everyone in store was super friendly and made it quite a nice process.

Mehitabel Douglas-Drysdale 7 months ago

Fantastic experience: James was very helpful. He understood what I wanted and advised me on important visa matters that I wouldn’t have thought about on my own

Helena Strijdom 7 months ago

Fantastic experience: James Spencer was very helpful to find affordable and convenient flights for my trip to visit my family. I had a carefree holiday and new that my flight plans will be looked after.

Ariana Becerra 7 months ago

Fantastic experience: I highly recommend this place I got my tickets booked today by Naomi Cahill she was super kind, very efficient and went thoroughly helpful with all my booking details, IM very happy that I found her and she found the perfect itinerary for my trip, very grateful

Gilette 7 months ago

Fantastic experience: Monique (Flight Centre Queen Street Mall Brisbane) She is just amazing… I’m from Sydney and I contact her for to book my flights. For her it’s not just about the commission she actually tried to help every different in their different Scenarios if that means saving the person money then she will. So happy with dealing with her always Thanks again Cathriona

lexi s 7 months ago

Fantastic experience: Matt is absolutely incredible!! Amazing customer service and a wealth of information - he went through every detail clearly with us, and did whatever he could to help us save money on flights and travel insurance. I would highly recommend visiting the Queen St Mall centre and booking in for a consult with Matt

arnold long 8 months ago

Fantastic experience: Eloise was brilliant .. helpful and fast sorted trip paid and out in very short time.

Daniel Conder 9 months ago

Fantastic experience: Thank you Nathan at Flight Centre Queen St Mall, for your professionalism and helpful service. You guys are Awesome

cheryle j 9 months ago

Fantastic experience: Keller was really helpful and efficient. Had all my flights and accom booked in 20 minutes. Plus he helped with an urgent last minute change to another existing booking.

Castle Loch 9 months ago

Fantastic experience: Nathan went above and beyond to walk me through different flight options for my trip that were within my tight budget. He managed to get me a good deal with stop-offs at my two favourite cities in the world. Great customer service, would come here again.

Michael Morgan 10 months ago

Fantastic experience: A good place within the City CBD to book your next holiday or for that perfect getaway excellent customer service

John Moore 11 months ago

Fantastic experience: Over the last few months I made a number of bookings for a trip to the UK for the rest of the year, with time spent in Thailand, Europe and Singapore. Tanya arranged all this for me, with many thanks, and with the utmost of excellence and perfection. She has a sweet and friendly nature and in my opinion would certainly be an extremely valuable asset to Flight Centre.

Wayne Sentance 1 year ago

Fantastic experience: I don't understand the business model. You go in and they press the same buttons on the same website and get the same products at the same price. Is this sustainable with the number of computer illiterate people decreasing all the time? Great service though.

S Garry 1 year ago

Fantastic experience: Bought flights to Europe from here last year when they were crazy exxy. I’m a seasoned traveler and Sam H from the Queen street store was so helpful and efficient, managed to beat the price I found myself with minimal hassle. Thanks!

Cal Chan 1 year ago

Fantastic experience: It's always open but I would never bother to go in there. It's all google anyway

nadia Khan 1 year ago

Fantastic experience: SIARNE SCHMIDT From queen street mall branch was amazing, I don’t have enough words to explain how wonderful she was with me from day one I walk in to store. Flight centre is very lucky to have Siarne she was just not doing her job she was helping me and my daughter to get a best deal for our cruise holiday coming 5th of jan 2023. I highly recommend if you are at Queen street mall meet Siarne she will make ur trip with her lovely kind way of service. Nadia khan

Dan Livingstone 1 year ago

Fantastic experience: After visiting another FC last month or so, I was really disappointed with the service of the so-called 'experienced agent', so I came here, and I'm glad I did. James Spencer did a fantastic job of listening, but being quick while I was on my lunch break, but happy and fun all at the same time. Although I only booked flights and insurance, I will be spending a lot more money with James over the coming year, which I did not mention and he was still amazing. What a truly lovely guy with a great attitude. 10 out of 10 mate!

Wei Liao 1 year ago

Fantastic experience: We've tried to use travel agents before but never really saw the value. However, after working with Alana Pilcher from Flight Centre, we will be recommending her to all our friends and family and using her for our future holidays and travel plans. Alana helped us book a long holiday and migration travel spanning the USA and UK, helped us navigate Covid and multiple travel plan changes and the stress of visa issues. She was patient, extremely helpful and highly responsive when we thought we had to cancel, and eventually when we had to chop and change travel plans at the last minute. Alana provided clear and prompt advice throughout and made our awesome trip possible; she is an absolute credit to Flight Centre and we were absolutely impressed with the high quality of service provided. Thank you Alana, you've won us over as lifetime customers.

Pedro Brooks 1 year ago

Fantastic experience: Like all businesses Flight Centre ratings are at the mercy of their staff. I'm happy to say all the Flight Centre agents I have dealt with have been great! Knowledgeable and well travelled.

Heidi Giles 1 year ago

Fantastic experience: I would like to give a big shout out to Mathew Ryan, after 2.5 years of not seeing my children I was about to fly to go and welcome my 2 new grandbabies. I had massive problems at Brisbane airport and ended up not being able to board my flight. Completely stressed out I contacted Mathew to change my flights and he was nothing but wonderfull. Calmed me down , made everything sound too easy and was just the most helpfull and best service I could wish for. Big recommendations for this man.

Bush Pig 1 year ago

Fantastic experience: Huge thanks to James Spencer at Queen Street Flight Centre who put together a seemingly impossible itinerary for me, and all while being on hold to Qantas himself. And then magically rescheduled flights for me when one was cancelled a few days later. I hope Flight Centre realise what an asset this man is to their business. Thank you!

James White 1 year ago

Fantastic experience: An absolute 5 star experience booking our holiday with Damien Knuth. Thorough and professional, you have won us as lifetime customers.

Paul Greenough 1 year ago

Fantastic experience: Nathan was wonderful, thorough search for the best flights. Also was full of helpful information and tips.

Jeremy Makin 1 year ago

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Ivet Martinez Terrades 1 year ago

Fantastic experience: Hello! Today I went to the Flight Center offices looking for help in a very delicate situation. I have to return to my country as soon as possible due to a serious illness of a family member and I needed to find an affordable flight as soon as possible. But above all I needed a sympathetic treatment. Jemima hasn't hesitated to help me. Not only she has found the best option for me, but also the treatment has been beyond excellent. Thank you very much for your help. I appreciate it a lot! We need more workers and, above all, people like you!

Linda Robertson 2 years ago

Fantastic experience: Very helpful staff and my consultant was Keller. He was there to explain everything and will help on my return trip.Top marks for his patience and knowledge.

Andrew Chidiac 2 years ago

Fantastic experience: Without even needing to go into the store, or state (I’m in Sydney!), Taylor whipped everything into place without breaking a sweat. He was prompt, friendly and very accommodating. I highly recommend. Thanks again!

GARY HAMBLY 2 years ago

Fantastic experience: Ben has been my flights guy for fifteen convective years.. Perfect service in all of my friends versead trips.

James Crutchley 3 years ago

Fantastic experience: Laurel went above and beyond for us. I wholeheartedly recommend her, and flight centre Queen Street Mall as excellent travel agents.

Elke Heyvaert 3 years ago

Fantastic experience: Positive: Professionalism

pablo 3 years ago

Fantastic experience: Addison Barbera you are a phenomenon!!!!! I couldn't believe the far above professional help you gave us when we needed to change our travel plans. I am in fairly close relationship with the Live God and what you did for my family and me you unknowingly did for God, and He has a way of showing His gratitude that I think you might enjoy. It wasn't just what you did it was the kind and patient way you worked your way through the tangle of our plans and got us out of Canberra and all that smoke. 10 stars out of 5 for your amazing unselfish attitude.

Lisa Miiller 3 years ago

Fantastic experience: Positive: Professionalism , Responsiveness

Jarryd Whitaker 3 years ago

Fantastic experience: Jaz recently helped with answering some questions on a planned trip and got everything sorted really quickly! Will be back to book a holiday through here and from Jaz

Luke Wyatt 4 years ago

Fantastic experience: Excellent service and experience received from Luke Urso. Luke is very friendly, knowledgeable, and professional with a real passion for what he does and always goes above and beyond expectations. Queries I requested were always met with haste, efficiency and honesty to provide additional value or find the best solution suited to my needs. Luke also has past crew experience on international airlines and really has a great all round perspective and attitude for the little details that can make a huge difference to your travel. Thank you for such great service.

Ali Elmabrook 4 years ago

Fantastic experience: Recently I visited Flight Centre in Queens Street Mall and sought advice and bookings with Christian Vieth. Christian's people skills are outstanding. He was patient and guided me through the booking service I needed with sound advice which I really appreciated. He serves his customers well. I would highly recommend his services to other travellers.

Chris Turk 4 years ago

Fantastic experience: Great service today from Elizabeth McLennan in finding us the best price and deal in a trip soon to Queensland. She has a good sense of humour and dealt with us in a kind and professional way. She is a 10 out of 10 person. Many thanks. Chris

aleshia Sadlier 4 years ago

Fantastic experience: Elizabeth was amazing we had some difficulty with my flight centre voucher and she took the time to help me with this and was extremely helpful and patient which I appreciated allot- was a breath of fresh air having someone on the phone that was so helpful and genuinely wanted a good outcome for her client thank you for your amazing service I changed my mind on flights a number of times and she was still happy to assist!

Beck Budgie 4 years ago

Fantastic experience: Addison is a superstar! He helped me with all my travel needs! Definitely going to contact him every time I go away

J R Mal 4 years ago

Fantastic experience: Kim Phan is amazing!! She was so calm, professional and lovely to deal with. I would highly recommend Kim to anyone who is looking for honest, genuine help with making travel arrangements. Kim was so gracious and pleasant while booking in a last minute hotel reservation at Quest Chatswood. I hope we cross paths again in the future as I would have no worries trusting her. Thank you so much Kim!!

greg williams 4 years ago

Fantastic experience: my mum and i booked a flight and we called flight centre to do so, we were on the phone with samntha smart. she was very helpful and kind. she made it very easy for us and helped out a lot.

Peter Crombie 4 years ago

Fantastic experience: Made our booking for Wendy Wu tour to China privately. Then elected to have our long standing Flight Centre team leader to take over the booking. This proved a smart move. We were guided personally through the necessary processes ie extensive Visa applications etc. A godsend! When we were transferred to a new team leader the same professional service was sustained by Morgan Haskins. Thank you, Morgan. The trip was amazing and timelessly prepared. Next trip will continue to seek the assistance of Flight Centre Queen Street Mall. So conveniently situated.

Dental Jobs 6 years ago

Fantastic experience: Conan was an absolute pleasure to deal with. He was respectful and so helpful with our emergency. It was nice to have some one be genuinely concerned and look after us at this difficult time. Thank you for being awesome!!!

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