Flight Centre St James

Fantastic experience: Top assistance for proper Sky Travellers!!

Fantastic experience: We just booked flights to South Korea and Japan with Chris R at this store. He was so friendly, knowledgeable and went out of his way to help us hunt down some information. The price was also cheaper than we could find online. I highly recommend Chris.

Negative experience: Don't book your flights here. I would rate them zero if it was possible. We booked a flight premium seats for an overseas flight. The flight had to be changed and we were given a credit with flight centre not the airline. Which I find ridiculous. Then came the time to book a ee requested a flight be booked and then with less than 24 hours left some incompetent employee tells us the flight has to be the same flight from origin booking. I never heard of such crap. Because of her we lost $2000aud. No one ever mentioned rebooking had to be the same exact fight path. In fact when i spoke to a different rep he told me i could book a flight to anywhere as long as it was with that airline. Ridiculous and unethical. Definately will be putting a complaint on your business. They are total crap don't use them. I already put in a complaint!!!!!

Fantastic experience: Roy had been terrific - super helpful. 10/10

Fantastic experience: If you are planning a holiday, especially overseas with complex flight cinnections - i highly recommend leaving planning up to the soecialists at the Flight Centre. You will save time, money and won't have to worry about a thing. I am just back from the return trip to Brazil and can't express enough my gratitude to Chris from the Flight Centre, who looked after us. The transitions between flights were seamless, we had all the check-ins done in the beginning of our journey and did not have to queue later at every flight. We had 5 each way. Chris is a highly skilled professional who made our trip simply amazing, easy and enjoyable. Can't thank him enough and will book my next holiday through Flight Centre to ensure I have only positive memories from my trip.

Positive experience: I had the pleasure of having the customer service from Hannah in several occasions and cannot pass this review saying how nice and efficient she is in her job. I am a very satisfied customer.

Fantastic experience: Nicholas has been great over the years. I wish my old agent Ryan still worked there; he was such a weapon.

Fantastic experience: Hannah was so helpful helping me to book my trip. She was great at helping me find the best airlines and hotels to stay in.

Fantastic experience: Hannah Deane is an absolute weapon and idk what I would have done without her, 2 month trip to europe booked 1 week beforehand just before closing time with the best advuce and attitude. Bravo, girl

Fantastic experience: Hannah was amazing. Very personable and made such an effort to get me the best deal. Would come back just to see her.

Fantastic experience: Fast, responsive, knowledgeable service. Thanks Roy!

Fantastic experience: Chris was very patient and helpful with assisting me in the process of getting a ticket for my trip to Japan. Definitely recommend it

Fantastic experience: Hannah was excellent in delivering exceptional service for our holiday. She really worked hard in streamlining the process. I recommend using her as she was lovely and professional. Please commend her if her managers check this.

Fantastic experience: Just booked my Christmas flights Hannah Deane. She was awesome! Super friendly & professional. I wanted very particular flights and she helped me get them no questions asked or issues had. Now I can fly home on a plane I've always wanted to fly! Thanks so much Hannah!

Fantastic experience: Fantastic service! The service I received from Nick was super helpful, communication was easy & all my queries & questions were answered & nothing was too much trouble. Booked all my flights & internal travel via Nick & it was such an easy & delightful experience. I felt confident & reassured by all the service & travel advice I received. I would highly recommend.

Fantastic experience: Hannah Deane has been absolutely amazing in helping us book our trip to South America. Super helpful and patient. Thank you Hannah

Fantastic experience: Chris from flight center is amazing. Even thought my ticket was non refundable he guided and assisted me to get my full refund back from the airline due to some personal reasons had could not fly.

Negative experience: Crap experience. No customer service or accountability. Better off saving yourself the hassle and booking your own travel to ensure no stuff ups.

Fantastic experience: Hannah went out of her way to find out details for my quite complicated requirements and did an amazing job despite the fact she was in training.

Fantastic experience: Very Happy with our first 2 interactions with Chris Rollinson. He is a most personable consultant and is very efficient and knows “his stuff”!Looking forward to finalising our plans with him.

Negative experience: Walked in to buy a ticket (online wasn’t possible) and was greeted by an employee saying ‘is it quick? Cause I’m busy’. Not even hello. Didn’t think that buying a plane ticket from a flight centre has became the equivalent of buying peanuts. We’ll be going elsewhere.

Fantastic experience: Great team especially Nick and Chris. Patient and easy communications. Have been using Flight Centre St James for many years. Happy with the services.

Negative experience: Disgraceful from FC. They booked a hire car for me from Avis to collect at Heathrow Airport, they had all the details including the flight number. Upon arrival at the airport I turned up to collect the car, and was told it was booked for the departure date not the arrival date. I had no choice but to get another car at my expense as I could not get through to Avis 24hr hotline. Now FC and Avis have told me as I did not show up it, its classed as a no show, so no refund. FC was given all the details from me and even had the flight number..but still go it wrong. I put my faith in FC to organise this for me as I was travelling to the UK for my mother's funeral. I will continue to fight to get my refund of $462

Fantastic experience: very efficient and very patient (we changed our itinerary more than 5 times!) thanks so much.

Fantastic experience: Thanks you to the management of St James, II always get a super service from them. Keep up the good work guys.cheers Didier

Fantastic experience: The staff are attentive and i always receive excellent service from Nicholas H, who goes above and beyond to assist. I highly recommend this branch they have looked after a couple of holidays for us.

Fantastic experience: I keep going back to Flight centre for their professionalism and great service

Fantastic experience: Just buy luck I got in contact with a great travel agent call Nicholas that went above and beyond for me and my family not just Booking my ticket But also when we had a lot of trouble with a Passport not turning up and then have to rebook for the next day he went above and beyond even when we were away on holidays we could contact him and he was so helpful Nicholas is the guy to go to if you want Old style customer service which is very hard to find these days so I have gone back to book tickets again I trust Him that much that I can just do it all by email Just like an old Francis always there at the end of an email to make everything run smoothly definitely highly recommend Nicholas If you're booking any kind of holidays

Fantastic experience: Nicholas Hopkins did a fantastic job in organising our holiday to Fiji with flights and accommodation. His professionalism and helpfulness by putting our mind at ease through the whole process was reassuring, thank you so much we look forward in booking our next holiday with you Nicholas.

Negative experience: This is a very bad company and platform, I was directly cheated of more than $2000 credit, I have a nervous breakdown now, crying for several days. More than a year to constantly try to call, online customer service Indian accent heavy also can not understand, I wish you closure! 这是一家非常差劲的公司和平台，我2000多刀credit直接被坑了，我现在已经精神崩溃了，哭了好几天。一年多的时间不断打电话尝试，线上客服印度口音重也听不懂，我祝福你们倒闭！

Negative experience: Bad experience, unprofessional, they don’t know what they’re doing

Negative experience: Time waster. They dont pickup customers phone calls. Very bad.

Negative experience: They Refund Our Money Please everyone Avoid from this Company

Negative experience: Don't bother going refused to give me any details regarding trip italy none in store said I needed an appointment couldn't give me one for over a week

Fantastic experience: Nicholas Hopkins was very helpful and efficient in arranging flights to and from Europe, as well as arranging stopovers and accommodation . All went very smoothly.

Fantastic experience: Nick was extremely helpful and worked with me to bring my 2 mth holiday together. He was always cheerful and offered good advice. Nick went out of his way to find tours late in the year and could fit into the big picture. All the staff in the office were welcoming and helpful. Thanks very much

Negative experience: They took at LEAST three days to reply back to our email when we were overseas. Hence, I Don't recommend this place.

Negative experience: No help whatsoever with my claim. I had to do it all online after numerous phone calls

Negative experience: Says closes at 5:30 on the website, Walked in at 4:30, told I need to book as they dont accept Walk ins, told to come back on Tuesday and to book an appointment. Also, I wont be contacting you via your website to fill your token gesture reply to bad reviews feedback form.

Fantastic experience: Nicholas Hopkins helped me plan my holiday to Canada this year. He listened to my needs. I felt like he treated me as an individual. As a result I had a smooth trip, with all the connections I wanted and enough time between flights to be stress free, all at a good price. He was also quick to respond to my email query about my baggage allowances when I was on my trip. Thank you Nicko and Flight Centre St. James!

Fantastic experience: from Melbourne city office Michael Braham is a superstar!! I was little hesitant to book form flight agent but Mick was super helpful!! More importantly I was STUCK in OVERSEAS and had to change my flight and first Mick and his colleague Nick was sooo helpful!! I'm forever grateful to buy my flights from them they made everything sooo easy!! Amazing service!!!!

Fantastic experience: New what they were talking about

Positive experience: Had to follow up on flights to see if they got booked , when told they’d contact me that it was all done n booked

Fantastic experience: My first time booking flights with Flight Centre - very good experience with Aliesha:) She was informative, patient, and very easy to talk to.

Fantastic experience: I had the pleasure of being looked after by Aliesha Moore. She was super efficient in providing me with a travel insurance, which ended up being a great deal. Althought I was only enquiring for assistance with travel insurance, Aliesha went above and beyond and even helped me book my visas! She also made herself readily available to answer any questions that I had. Overall great experience, and I would request Aliesha as my travel agent again for future holidays.

Fantastic experience: Efficient and reliable. We used this flight centre to book tickets for an overseas trip. Excellent service from Chris there for making the initial booking and making subsequent changes to the flight dates. We will certainly use again when needed.

Negative experience: Very hard to get in touch with. Finally did and then had no follow up from our conversation. Very disappointed. I went elsewhere.

Negative experience: Booked a flight to the US through Flight Centre and their after-sales service is the non-existent. Would not recommend to my worst enemy.

Negative experience: Not a good customer service experience with aleisha. I had to wait 2 days for the ticket issued &when she emailed me the ticket it had the wrong return date. i instantly checked in the airline portal, it appears to me that she had me booked me in 2 different booking number. I emailed her&didnt hear anything.no email/phone call. So i swung by the office this afternoon & was greeted by her colleague. Her colleague, tall guy with pony tail, wasnt cooperative. It's really upsetting to see this kind of reaction. He dismissed me and told me to be patient because he saw that aleisha had put it in the system to be fixed. I told him that aleisha should let me know that she has processed it. He just told to my face in a rude way that i need to be patient.. Excuse me? Be patient? I will tell my family & friends to not buy tickets from this fllght centre office, Especially on this Bourke Street branch!!They had booked the wrong return date & they didnt even say sorry to me.

Positive experience: I had to get a flight home due to a family emergency and they were terrific about getting me on the next available flight back to Qld

Positive experience: Good customer.service

Fantastic experience: Excellent service, my friend was stuck because of having just first name she can’t book her ticket, one of the staff member figured it out for us. Thank you.

Fantastic experience: This was my first experience booking with flight centre and it has been terrific. great customer service provided by Nick! He was welcoming and helpful choosing dates and prices! Will recommend to everyone who is confuse specially in covid time booking as every country has different rules and regulations but flight center is all info of flight rules and regulations! cheers

Negative experience: Really unhelpful

Negative experience: It's truly amazing how organisations get out of doing any work, just by saying "we don't know " Hung up on once & given the run around three times! Great effort to all those in the, so called, "Head Office" in Brisbane. I guess anyone would love a job where you get paid to take the piss out of your customer's by hanging up on them & giving them dead end numbers to call.

Fantastic experience: James and Steph were extremely helpful organising our trip

Fantastic experience: Love the staff here, being able to call them up while on my break and book flights over the phone while eating my pork sandwich! It's so easy and makes my life run super smooth! Keep up the great work guys, highly recommend! Xo

Fantastic experience: Very helpful and good follow up. I had a few last minute queries and they were on to it straight away.

Fantastic experience: I loved my experience with flight centre, I had the loveliest agent; Ekin. She helped me enormously and managed to find the perfect flight for me! I could not be happier. I definitely recommend booking through Ekin, she's the most helpful and amazing agent I could ever wish for!

Negative experience: can't trust

Fantastic experience: I had great service from a very helpful, patient and informed agent (Amy Middleton). Thanks

Positive experience: Great service

Fantastic experience: 5 star service!

Fantastic experience: Thanks for organising our flights amd accommodation Flight Centre.

Positive experience: Friendly staff