Imagine Holidays

Victoria Ave 16, 6000, Perth
Victoria Ave 16
6000, Perth
1800 958 405

Opening hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 4:00 PM
  • Sunday: 9:00 AM – 4:00 PM

Explore exclusive travel packages & embark on unforgettable journeys with Imagine Holidays. Book your dream holiday now & turn your imagination into reality.

Surrounded by awe-inspiring landscapes of jagged, snow-draped mountains, rolling hills peppered with flares of vibrant colour, sprawling vineyards and charming towns; the epochal Italian Lakes are renowned for being one of the most beguiling regions in the world and are truly something to behold.

Embrace the natural sceneries, historical attractions and cultural charms of Lake Maggiore, Lake Como and Lake Garda as you spend four nights across the three of the most famous of the lakes.

Your stays also offer the opportunity to embark on fascinating excursions, delving deeper into the stunning scenery. Board a panoramic train for a spellbinding journey through the mystical Centovalli where you’ll pass shimmering gorges with cascading waterfalls and venture across alpine meadows to Locarno; journey through the Poschiavo Valley to the ski resort of St. Moritz, discovering the serene Lake Bianco and savour the mouth-watering flavours of the area during a fabulous wine tour.

Paired with scenic rail journeys and a hotel stay in the fashion capital city of Milan, this remarkable holiday will be a memory forever etched on your heart. cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Imagine Holidays: Reviews

5/5 (50 Reviews)
STUART CHALMERS 5 months ago

Fantastic experience: There was no delay in phone call being answered, and I was transferred to Vanessa Alexander without delay. I required a change of date for a flight home from after an Imagine Holidays tour, and Vanessa was able to quickly make a booking for the original flight airline and time on the day now requested. Email confirmation was available soon after, and I am extremely satisfied with the service I received today.

Diane Clifford 5 months ago

Fantastic experience: Vanessa from the Concierge Dept was very helpful and efficient. She called me back in a timely manner and was very personable. Thanks Vanessa ☺️

Susan da Silva 5 months ago

Fantastic experience: Contacted Alexis about a minor matter regarding my holiday to Norway. (So exciting!) She rang me immediately and followed up by sending the information by email. I have dealt with Alexis before and she is unfailingly helpful and friendly. Seems genuinely interested in making my bookings as flexible as possible re stopovers. Much appreciated. As regards Imagine holidays - this will be my third. I previously did the Indian Pacific to Perth which I loved and the isles of the British Isles by Holland America liner. Really enjoyed that but I think the onboard tipping was excessive (not Imagine's fault). Also not their fault was the ship rerouting which neccessitated a long uncomfortable bus ride from Edinburgh to Liverpool with a lunch stop in an appalling cafe in the Lake District - Windermere. I think Imagine were ripped off by their British agents and I'm still waiting for a response to my letter of complaint.

Kirby Elizabeth 5 months ago

Fantastic experience: Katelyn Turner, Dawn O'Brien and the team at Imagine are extremely dedicated and passionate about what they do, and it shows. Thanks KT for following up with me about a refund I was owed from 2020! Airlines are taking years to process COVID refunds but Imagine Holidays isn't taking advantage of the lost time, they're giving it all back to the customer's no matter how long ago it was.

Daphne Toombs 5 months ago

Fantastic experience: I would like to say that Josh was so patient and helpful on the phone when we had to sort out payments and refunds today. Our issue, or at least our explanation of it, was complicated and we were having trouble understanding it ourselves. I think he felt I was grumpy with him at one point but I'm a retired teacher and I think I went into teacher mode and tried to explain really clearly. He put up with all the confusion and patiently worked it all out for us and dealt most efficiently with our requests. Many thanks Josh - you're a star.

lesley Kathryn 5 months ago

Fantastic experience: We have booked a hoiday to South Africa and then board a cruise to Europe via Suez Canal. Imagine Holidays Australia have been a great company to book with, not only value for money package deal but prompt service with any queries we had. The customer service department always answer the phone straight away which is rare these days. Vanessa has been a pleasure to talk to and was able to answer all my queries in a professional and friendly mannner. Vanessa made be feel that am important customer and gave me all the time needed. I would recommend Imagine Holidays Australia and their friendly team for your holiday booking.

Deborah Danielson 5 months ago

Fantastic experience: I recently called Imagine customer service and spoke to Vanessa in regards to our upcoming holiday and as a first time cruiser , I had quite a few questions. Vanessa could not have been any more helpful , she was a delight to speak to .

Meredith Scott 6 months ago

Fantastic experience: Bek from Concierge services has been extremely helpful and prompt with sorting out all of the details for our upcoming trip. The experience so far has been faultless and very easy to navigate. She is very professional and easy to work with during the planning phase.

David Taggart 6 months ago

Fantastic experience: I was very pleased with the Imagine Holidays concierge, Vanessa. she did what she said she would do politely and within her time frame in changing a previous booking to my satisfaction.

Jacki Keys 6 months ago

Fantastic experience: Alex was very prompt in assisting me with cancellations and our travel insurance provider. Sometimes these days, it’s hard to get goof service. Imagine Holidays were great.

Malcolm Menzel 6 months ago

Fantastic experience: Changed flights booked through Imagine Holidays. We decided to treat ourselves and upgrade. Unfortunately when booked through Travel Agent you cannot upgrade direct with nominated Airline. We decided to still go ahead with our upgrade and had Abigail as our flight assistant. Abigail was brilliant. I have no complaints with the prompt service we received from her. Saying that I have never had an issue with any staff from Imagine including Mitchell, Harrison, Dan, Michael. Congratulations to you and your team.

Jan Parkes 6 months ago

Fantastic experience: We cannot fault Imagine holidays in any way. We had an excellent booking experience with good feedback and info before we went on the Indian pacific train followed by 5 days in Perth. A great package with no problems at all. Hood flights with the works and excellent hotels. An after trip query was promptly sorted by Alexis so once again we cannot speak more highly of Imagine and hope to use them again one day.

Lizzy Hill 6 months ago

Fantastic experience: Lauren R was very efficient & helpful today as I attempted to amend my holiday booking under trying circumstances (my phone calls kept dropping out - my phone; not theirs!)… I appreciated that even after that happened, he tried to resolve my booking & followed up via email.

Helen Childs 6 months ago

Fantastic experience: Extremely lucky to be contacted by Baxter to book our flights. Not only did he call back when he said he would, he was very, very patient with us as he explained our flight options and suggested the pros and cons of each option. He used his own experiences to give us an insight into how to travel around, time frames, nothing was too much trouble. He even reminded us our internal flight would have a different luggage allowance! It's always the little things that make a difference. Baxter sure did a lot to ensure we received outstanding customer service. If this is the level of care we can expect on our holiday, will be rapt indeed. Thanks Baxter

Helen Waters 6 months ago

Fantastic experience: It was great to receive an unexpected phone call from Harrison in regard to my email query about visa requirements for our cruise to South Africa in February 2024. I was thrilled to receive the information via a very polite and knowledgeable phone call from Harrison. It was a delight to speak with him and such a relief to have my query answered so quickly and professionally. Also, it was great to receive a summary of the conversation in an email that was received quickly after the call was completed. Harrison is a real asset to Imagine Holidays.

Brian Eddy 6 months ago

Fantastic experience: Our very first experience in booking with Imagine Holidays has been excellent. Rebekka has been most helpful in extending our time and investigating different flight options. If the actual trip in July is as good as the service during the reservation process, it'll be a cracker of a trip.

Bev Saggers 6 months ago

Fantastic experience: we have had great service from Imagine Holidays and would not hesitate to book with them again. Harrison was very helpful and got things sorted quickly and with no fuss.

Charles Csabi 6 months ago

Fantastic experience: I am now 89 years "young" but love to travel - It keeps me "Alive"! And so ? - We booked this Long/Beautiful Cruise all the way to Argentina ! After initial computer-outs etc. and other glitches it was a "Worry". BUT fortunately Alexis/&Technical Support came in, the difficulties disappeared and 3 days later " It was all there ". Problems solved - I'm now flying out in 2 days , feel "20 years -younger" and ready to sail the Seven Seas. Thanks, Great Service.

Patricia Marston 6 months ago

Fantastic experience: I phoned the customer service today about a booked cruise with a few enquiries. I spoke with Harrison who was very knowledgeable and helpful and polite. Thank you for such a great service.

stephanie forsyth 6 months ago

Fantastic experience: We had a great time. The train was great and the staff were exceptional-always genuinely happy to be there. Nothing was a problem for the team and Alexis looked after us extremely well

Richard “Ricardo” Old 6 months ago

Fantastic experience: Earlier in 2023 I booked a cruise holiday through Imagine Holidays. The arrangements were made smoothly and quickly through Customer Support Team member Scott who answered all of my questions with knowledgeable answers. Regrettably, due medical event in one traveller, I had to cancel the holiday a fortnight ago. The cancellation arrangements were actioned through Customer Support Team member Mathew. To my delight the holiday cancellation was actioned quickly by Mathew without any surprises and my refund returned to my bank account. I commend both Scott and Mathew for their courteous handling of my booking and cancellation and highly recommend Imagine Holidays as a responsive and trustworthy agent.

Elisabeth Haines 6 months ago

Fantastic experience: This is the second time we have booked with Imagine Holidays but the upcoming trip in particular is quite a major undertaking for us (Singapore, QM2 and India) As we are elderly we need quite a lot of reassurance that all will be as promised and that we will be well looked after and kept safe. The staff of this company have been exemplary in every regard - attentive, professional, caring, understanding and willing to accommodate upgrades and changes as well as timely in their response. We very much look forward to our trip and I am most happy to recommend Imagine Holidays.

Lesley Richardson 6 months ago

Fantastic experience: I have found all the staff at Imagine holidays friendly, responsive and supportive. Particular mention is made of Emma and Abigail who provided timely information on identified options to inform decision making when a change of booking was required/requested. We have previously travelled with Imagine and will continue to use them in the future.

Valerie & Bob Moran 6 months ago

Fantastic experience: An error was made regarding whether breakfast was included when checking in to our Sydney hotel following a Princess cruise. I emailed Imagine and was delighted to receive a very prompt response to say all sorted. Grateful thanks to Alexis.

Subra Vemulpad 6 months ago

Fantastic experience: I had a list of questions re a tour itinerary. It was very easy to contact Customer support on phone. As some of the questions remained unanswered, I sent an email at 12:55 and got a response from Michael, literally within minutes (at 14:52). Each of my questions was answered to my utmost satisfaction. Much appreciated.

Susan Lane 6 months ago

Fantastic experience: Dylan has always been polite, thoughtful and thorough regarding my booking. I appreciate his patience and attention to detail.

Owen Williams 6 months ago

Fantastic experience: Our tour guide Yadu was instrumental in making this tour run smoothly. His knowledge , humour and his manner of dealing with all situations are a credit to the company and his lovely family. We think the tour was a good mix of history, beautiful buildings. memorable food and slices of "real" India . He turned a good trip into a memorable holiday for myself and my wife Lorraine.

Richard Simpson 6 months ago

Fantastic experience: Michael was very responsive and helpful with his advice re entry visas for Indonesia, Vietnam and Singapore.

Andrew Murray 7 months ago

Fantastic experience: Excellent concierge service from Vanessa. Not only answering our questions but showing us how to find information generally. Help with hard-to-find stuff is a "differentiator" for us in choosing a cruise provider.

David Milner 7 months ago

Fantastic experience: Our sincere thanks to Concierge Executive Dylan Dundas for his tireless efforts on our behalf organising our future holiday - with nothing being too much trouble. Our queries were all handled professionally and resolved quickly and efficiently. We were particularly struck with Dylan's personal attention to our requirements and timely responses to our emails considering the considerable number of queries that must pass over his desk. Thank you, Dylan, for your obvious commitment to your important customer relations position. David and Sylvia Milner, Auckland, NZ

Carolyn Hayles 7 months ago

Fantastic experience: Thank you Jim at Customer Services for your help today. You were very professional, knowledgeable, friendly and understanding. I especially appreciate that you went out of your way to find a solution to the issue I had been trying to resolve for a few weeks. Now I can get a good nights sleep knowing that our excursion in Egypt is booked and paid for!

Daph Turton 7 months ago

Fantastic experience: Lauren was quick to respond to my request and gave me reassurance about my payment. I hope the actual refund is as quickly processed. Thank you Lauren

Christine Smits 7 months ago

Fantastic experience: Looking forward to my planned holiday next month and excellent service from Dylan who has been of great assistance with my queries and a few logistical things I needed a hand with. I have no doubt that the holiday booked through Imagine Holidays will be memorable in every way and I can’t wait to go.

Danny mountford 7 months ago

Fantastic experience: I have recently been planning a cruise in 2024 with Dylan Dundas involving multiple flights & cruising on the 3 Queens trip .He has been remarkably efficient in helping with this, as there were a number of changes that I wanted to make.He arranged each of these with a minimum of fuss which was wonderful. Danny

Mitri Zabakly 8 months ago

Fantastic experience: The team at Imagine are so helpful especially Dylan who has been very helpful in providing us with an options to make our upgrades for flights for our upcoming tour to Europe a reality! Thanks for your patience!!! Go team Concierge!!!

202L Legal 8 months ago

Fantastic experience: We recently booked a cruise with Imagine Holidays .Yesterday I made an enquire regarding an upgrade on our flight home .The young ladyI was talking with told me it could take 5 days to email us. HOWEVER I received same day service and quotes were sent and today I spoke with VANESSA who had prepared the quote and helped me with other queries. Vanessa you are gold!! and a huge asset to your company. Fantastic customer service Lucie Armstrong

Lyn White 8 months ago

Fantastic experience: I have spoken on the phone to Luc several times and he has been extremely helpful in his advice re the Virgin Voyages App. He has also checked all the details of shore excursions I have booked and after our conversations has put all the details in writing to me. He has been excellent in helping me with a difficult process.

carol duncan 8 months ago

Fantastic experience: Dylan Dundas is the Executive Concierge guy that is probably one of THE best supporters of customers I have ever experienced. Knowledgeable, experienced, great one to one care . Exemplary in every way. Thank you for your continuing help and advice given to a recent customer, you went out of your way to get back to her with answers and action!

Terry Shaw 8 months ago

Fantastic experience: Vanessa was extremely helpful when we were rebooking our trip. She was patient, provided all the information required and made the whole process totally stressless. Thank you.

Carolyn 8 months ago

Fantastic experience: Imagine Holidays, Harrison from customer, service did an excellent job in getting a refund from Qantas for cancelled flights. It took quite a while with confusing info from the airline, but Harrison has made it happen. Well done and thanks.

John D'Abbondio 8 months ago

Fantastic experience: I would like to thank one of your support staff named Luke. He was excellent in handling my issue. He was courteous , friendly, professional and extremely helpful. You may say he was just doing his job but he did it so well! Thankyou Luke !!

Graeme Robertson 8 months ago

Fantastic experience: I had to call Imagine Holidays as Michael had left a message for me to ring him back. I got Mitchell and he was very helpful. I had a flight change on my trip. He explained the change and emailed the change to me. I received very good service from him.

mark ivens 8 months ago

Fantastic experience: We have used Imagine Holidays on three occasions now and the level of service and the quality of their packages is second to none. The customer support team are also great and have looked after our requirements with the upmost professionalism my resent call was with Katelyn who was fantastic and a pleasure to speak with.

Cheryl Matlock 9 months ago

Fantastic experience: Excellent assistance, really over the top from Lauren R. Customer Support Team Imagine Holidays. I was extremely pleased. Supported me right through til refund received my end. And was very understanding as to cancellation caused by my ailing health.

Janet Phillips 9 months ago

Fantastic experience: I am so impressed with the prompt responses from this team. In particular, Michael Gehrke who answered our queries with regard to our upcoming trip within a very short time of us emailing Imagine Support. Having had a poor experience when travelling with Inspiring Vacations previously, Michael and his team are certainly a refreshing change and we look forward to travelling with Imagine many times in the future.

Noelann Drake 9 months ago

Fantastic experience: We are going on a Kangaroo Island & Murray River cruise in a few days time. I rang the 1800... number from the Sunday Mail on the monday to book. The lady wasn't very helpful or pleasant but we went ahead & booked & have felt very nervous about the trip since. When we received our final papers, I was unsure about the plane tickets & noticed a Brisbane phone number & rang it. What a difference! Alexis was a very patient & helpful lady! I commented on something that was worrying us about the length of time between being picked up from the cruise and the wait at the airport & asked for suggestions to fill in the time Instead of being brushed off like I was the first time, Alexis was very sympathetic. Today we received a complimentary tour of Adelaide to fill in the time. When I rang the Brisbane number today to thank Alexis, Joshua took my call & proved to be just as pleasant & helpful as Alexis. So thank you Alexis & Joshua you have been the reason we may consider travelling with Imagine again. That decision rests on the tour now.

David Schokman 9 months ago

Fantastic experience: We have travelled on some holidays with the Imagine group and have been nothing but 100 pc satisfied with the entire holiday and personal service that is always available. In fact, we now do not look anywhere else as Imagine offers so many good options. Denise & David Schokman.

Colin Dixon 9 months ago

Fantastic experience: I would just like to extend a big "Thank You" to your team member, Jay Goodfellow, for assisting us with making a claim for missing Frequent Flyer points for flights taken on an Imagine Holiday back in February. I am so impressed with his friendly telephone manner and the way he sorted out our query so efficiently. Best regards, Gabrielle ;)

avocabeachcellars 9 months ago

Fantastic experience: Good afternoon Please accept this email as confirmation of the excellent job your team member - JAY GOODFELLOW - has done for me over the last couple of days. He is courteous, professional, caring, actually follows up on phone calls, etc. I am most grateful for the service he has given me with this reservation. Thank you and best regards Rhonda Hutton

Ian van der Werff 9 months ago

Fantastic experience: Vanessa was fantastic to work with. She was very responsive to my requests, despite my wife and I changing our plans a few times. Lovely to talk to on the phone.

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