Bicton Travel

Fantastic experience: Definitely a 5 star experienced all the way with Bicton Travel, I have been on multiple stunning, cruises and holidays all booked through Bicton Travel, outstanding customer service, throughout. Wonderful friendly staff.

Fantastic experience: I have just booked another trip through Bicton Travel, they have always been friendly and very responsive and help me to put together a well planned holiday so I can just relax and have fun knowing everything is taken care of

Fantastic experience: Can only recommend Byron and Bicton Travel. They have assisted us with our travels for many years. Always there to help!!

Negative experience: Complete disregard for us and our concerns which were brushed aside by Karen from Bicton travel. Worst customer experience ever. If I could give no stars I would. First and last time with this travel agent.

Fantastic experience: Excellent customer service from Hollie. Can't ask for more.

Fantastic experience: Always go the extra mile. Thank you, Ben.

Positive experience: We have been very happy with the arrangements that Bicton Travel have made and the host contact we had on board the Adventure of the Seas 25 day cruise Nordic Adventure which covered Iceland, Norway Denmark and the Baltic region including St Petersburg. Thank you Bicton Travel especially Michael Middleton and our Host on board Kay Barton!

Positive experience: Good company

Fantastic experience: Could not have had better service Staff very friendly and helpful

Negative experience: In dispute over level and delayed refund of deposit. Could not recommend.

Fantastic experience: Ben was very helpful in explaining the process and going through all my questions. He helped me choose the best value for money flights. would use him again.

Fantastic experience: I have been dealing with Bicton Travel got a number of years and have found the consultants, especially Nadia, to be extremely professional in all aspects of their work. Nothing is too much trouble and their service and attention to detail is excellent.

Fantastic experience: Phil, David Byron and the team are the real deal, ive been using this mob for over 10 years for luxury cruises, flights and everything in between. They get the job done quick, no BS and you get to talk to someone switched on every time compared to some travel muppet shows. My go to every time. Great job.

Negative experience: Great staff excellent service

Negative experience: weren't very helpful

Negative experience: Enquired about a cruise today and was told that I need to pay a $55 fee to be a new customer of theirs before they will even look at my travel request. Terrible business model!!

Negative experience: Phoned for advice re. cruise credits and was told I would be contacted by phone within the next 24 - 48 hours by some one who could help. Never heard back.

Fantastic experience: Bicton Travel has helped research and book our vacations for quite a few years now. We’ve booked through them for flights, cruises and hotels both domestically and overseas. We are particularly happy with team leader Jasmine Kyle who has personally handled all of our vacations. She is extremely helpful in the way she shares her travel knowledge and carries out research to find just what you want from your trip at the best price. Unfortunately this year, due to present travel restrictions we have had to cancel booked vacations. Jasmine has been really good in providing information required by airlines and our insurers in order for us to successfully claim refunds, even communicating directly with the insurance company on our behalf to provide all costs and airline policies as they required. When it’s once again safe to travel, we’ll be back to Bicton Travel.

Fantastic experience: Great service and fantastic large clean office

Fantastic experience: Positive: Professionalism, Quality, Responsiveness

Fantastic experience: Positive: Professionalism, Quality, Responsiveness, Value

Fantastic experience: Positive: Professionalism, Quality, Responsiveness, Value

Fantastic experience: Positive: Professionalism, Quality, Responsiveness, Value

Fantastic experience: Positive: Professionalism

Fantastic experience: Matt has been amazing. The planning phase for our trip was efficient, informative and well-priced. The unfortunate cancellation phase of our trip was handled well, we were kept informed of the process and refund was administered in a timely manner. Bicton Travel and Matt should be congratulated on their transparency and efficiency in what is an extremely difficult time.

Fantastic experience: This was my first time using Bicton travel, in the past I had used another well known travel agent. First of all the price for my airfares was cheaper than what had been quoted by the other agent. Jen guided me through the process of booking flights and transfers. So patient and helpful. Then Covid hit and I rebooked with the help of Matt- once again patient and helpful in the whole process. then I decided to cancel the whole trip after all this hard work by Bicton travel agents. Kind and helpful keeping me informed every step of the way explaining when I had received conflicting advice from my colleague. Team are fantastic and if travel is in my future I will definitely be using Bicton Travel . Thank you to all, i know this must be a very difficult time for you all

Positive experience: Good pizzas at a fair price

Fantastic experience: Thank you Bicton Travel for the professional service you have maintained in what must be a harrowing and challenging time for travel agents. Your team has made a supreme effort in obtaining refunds and credit vouchers, where possible. Bicton Travel had booked a ‘complex’ and amazing itinerary for us this year; visiting various countries, involving different modes of transport, accommodation and tour operators. I feel it is a testament to their business ethos that they have continued to provide a friendly and responsive service to us. We are most appreciative of Matt and Martina’s efforts. Bicton Travel has ‘brought to life’ our many travel dreams over the years of our association. We look forward in engaging Bicton Travel again with confidence.

Fantastic experience: Place to good you want to book a criise. Highly recommend.

Fantastic experience: Ar a very difficult time when it looked as though we would lose our full deposit on a cruise, the perseverance and hard work of the team at Bicton managed to get us a refund for which we are extremely grateful. Thjanks to everyone involved.

Fantastic experience: Absolutely fantastic service and attention to detail. Tanya was fantastic and extremely helpful helping us plan for our Europe cruise. I wish I had found you years ago!! Thank you Tanya.

Fantastic experience: Jasmine Kyle from the East Fremantle branch has been looking after my 86 year old uncle’s travel bookings and cancellations during these unprecedented CoVid19 times. She has worked diligently to help him, over and above expectations. Thank you Jasmine and my uncle and I highly recommend your company.

Fantastic experience: Positive: Quality

Fantastic experience: Martina and the staff have been exceptionally helpful with the cancellation of our travel plans during the current pandemic. The service Martina provided was outstanding and she kept us informed at all times. We would highly recommend Bicton travel and will not hesitate to use them again when overseas travel resumes.

Negative experience: My mother and friend's trip let down due to failure of the agent to let them know that they required visas for entering Russia. Surely this is a basic thing to know for a Senior Consultant? Another failure of communication occurred with the collapse of Bentours and no effort to reassure them that their bookings were secure, leading them to re-pay for 3 nights accommodation. Overall, not an impressive service by any means.

Negative experience: Cruisefinder.com.au is the online division of Bicton Travel. I booked a cruise through cruisefinder.com.au. The cruise has been cancelled because of COVID 19. The cruise liner, Carnivale, are returning all deposits in full. However, cruisefinder.com.au are taking a 30% booking fee. In future, I will book all trips direct with the cruise liner and by pass travel agents including crusiefinder.com.au.

Negative experience: Gave us the wrong monetary advice about currency to use on the cruise.Got my personal details wrong.

Fantastic experience: Good prices

Fantastic experience: After not using travel agents for several years , last year we had a terrible experience with another large well advertised company - back to booking online!!! However, we hit a problem and decided to try Bicton Travel which was highly recommended by a friend. Andrew and Bicton Travel have been fantastic, highly recommend and will use them again for sure

Fantastic experience: Staff so very professional........friendly and fabulous service...Thanks so much.

Positive experience: Buyer beware! While it is said (and fairly so) that one should make their own careful decisions based on all the facts (including the fine print), when you go to professional organisations for advice and help,you should get it! My experience with Bicton Travel was somewhat the oposite full of lack of clarity and contradicting information only made clear after deposits were made. Then not clear enough! The advertising material and marketig hand outs contradicted each other and when questioned I was offered even more confusing contradictory advice. The ebnvironment in the office is not conducive to quality customer service or communication and when queried all I got was the T's & C's poked in my face. Blew 50% of my deposit, but it was a valuable lesson learned...will not be bitten again.