OurBus

Fantastic experience: Himanshi was wonderful with helping me with a booking issue and resolved it flawlessly!

Fantastic experience: Palak is very pleasant and was knowledgeable and very helpful, good customer service shows volume and how you speak to someone on the next line and Palak display good customer service tonight, we need many more train people like her, representing your company.

Fantastic experience: I missed my bus and Bhaskar was so so so kind to transfer by ticket to a later bus for the city with no extra costs. Thank you!!!

Fantastic experience: Amazing support from Harshit Katiyar, helped me out with booking and additional baggage fees.

Fantastic experience: We missed our bus and Bhaskar helped us to reschedule our trip very fast and clear. 100% satisfied with a service

Fantastic experience: It was great. Thank you for the great online live customer service

Fantastic experience: Marty was very professional, friendly, and informative with a question I had regarding a revised ticket and other OurBus related matters. I greatly appreciate his time and help!

Fantastic experience: Harshit is really patient and helpful. He solved the problem for me nicely.

Fantastic experience: The person I spoke to was helpful in making the changes I needed to make to my reservation.

Fantastic experience: I had a wonderful experience! SHUBA help me solve the problem! Thank you!

Fantastic experience: The agent Bhavya was great and answered all of our questions that were making us anxious. Thank you Bhavya

Fantastic experience: Himanshi was amazing and helped me reschedule due to the horrible NYC MTA subways and they’re terrible timing!

Fantastic experience: I miss my bus for about 30 min, 1hour before maybe less I tried did cancel, but nothing happened and then I decided to go to the bus stop however and will try explain my situation, cause I need to go to Philly as early as I could and hope I will seat to the next bus, it was my first trip with this bus, I talked with driver and then she gave me phone number team service, there the agent named Marty kindly help me to solve my little issue which for I appreciate him, very kindly stuff !

Fantastic experience: Marty was very helpful and polite assisting me with my trip. Great customer service skills.

Fantastic experience: Sharuti is amazing, very accommodating, and a great part of the team. I appreciate the hard work from you folks. Keep it up!

Fantastic experience: I HIGHLY RECOMMEND! The bus was like new, the driver was so nice. We left on time and the driver drove so safe. The wifi was also at a great speed for the work I had to do on my laptop

Fantastic experience: OurBus was recommended to me by a friend, and I would recommend to others as well. I took it from Toronto to Ottawa, which I normally do not like because of the length of the journey. But the ride was good - The bus provides a bottle of water, and we stopped halfway in Kingston for a break. We arrived in Ottawa ahead of schedule, and the driver is kind.

Fantastic experience: Great service! Good Customer executive who helped me reschedule my bus from Boston to NYC. Thank you

Fantastic experience: Bhavya helped me with confirming my trip is okay. He never refused my repetitive requests and was kind all the time

Fantastic experience: Bhavya was really helpful! I’m currently trying to get back home from college on such a short notice and his service eased my anxiety and stress on getting back home. Ourbus is the best!

Negative experience: The information didn’t come through as promptly and accurate as it should. One email came to my inbox, the other to my junk. You should find someway to make sure both go to inbox.

Negative experience: There is no bus stop or anything. You just wait at the adresse and hope its the right place terrible management. To the answer of the company: We did that and your customer service was super rude. We attached screenshots and pictures of proof and still we got treated terrible.

Fantastic experience: Himanshi was amazing, I needed my passes emailed to me because I couldn’t access my Apple ID account and they helped!!

Fantastic experience: I recently booked a bus but did not receive the confirmation because of my error on the email, I reached out via the chat and Bhavya helped track down my ticket and emailed it to my correct email less then 5-7 minutes. He was helpful and efficient! Thank you!

Positive experience: The ride was comfortable. However, many of us would prefer a King of Prussia stop instead of Allentown.

Fantastic experience: This review is for Harshit Katiyar. Thank you very much for helping a nervous mom when my son missed his original departure due to flight delay. Harshit was professional and very helpful. He moved the reservation. My son has been using OurBus for the past three years and we have always had a great experience

Negative experience: This year, two trips were delayed. Last week Thanksgiving coming to Ny city from Oswego delayed exactly 4 hours! We were home 3 am in the morning. They keep delaying and delaying. Tickets are expensive and there is mo competing company. Very disappointed

Fantastic experience: Very helpful and sent me my ticket after 10 minutes when I sent my email, I really appreciated it

Fantastic experience: Bhavya was very prompt w/ rescheduling my bus ticket! They were able to confirm a next bus in a timely manner and confirm my booking via email.

Fantastic experience: Marcus was the most professional and lovely driver on the Sunday after Thanksgiving from NYC to Baltimore. It was such a nice gift to have no stress and feel comfortable during this season. I just needed for everyone is aware of that. I travel quite frequently for decades on several bus lines but this really makes me feel loyal to OurBus.

Fantastic experience: My daughter needed to switch locations for getting on her bus at the very last minute and I opened a chat with the company, specifically Pragye Sharma. He got on the chat immediately did a wonderful job of making sure the driver knew she would be getting on a stop early. Really appreciate how quickly everything was resolved!

Fantastic experience: Palak was so helpful assisting my daughter checking the status of her bus and finding her bus tonight - thank you!!

Negative experience: The bus that never came.. We had booked tickets for 3 adults and 2 kids from Akshardham NJ to NYC. The Bus was supposed to depart from Parking lot at 6 PM. We were waiting from 5.45 PM and called the OurBus office at 6.05 PM only to be told that the bus had arrived and left already. It was not true since we have been waiting at that location from 5.45 PM. We were left stranded at that pick up location in cold with no solution provided by the custk.er service. We are exploring our options for legal action.

Fantastic experience: Awesome customer service Bhavya. I almost couldn’t make it to the station and the customer service agent provided me with many many solutions

Fantastic experience: Love using OurBus for our college kiddo! Had a delay & tracking on app wasn’t working but using customer service chat, Harshit was able to assist.

Fantastic experience: Very helpful! Thanksgiving day and rainy. First time doing business with OurBus and I didn’t know where the bus stop was at. I missed the bus and customer services was impeccable! So helpful! I definitely will do business with them again. They rescheduled a bus for me @ 3:00 pm thanksgiving day. I found an earlier bus different company and let them know and the still gave me a wallet credit! I am very pleased with their customer service!

Fantastic experience: Bhavya is the BEST! Bhavya was very helpful with assisting me to change my ticket due to an unexpected emergency. She was patient and professional and helped calm me down during a very stressful time. She deserves a raise!

Fantastic experience: Palak was so helpful!! Thank you for gracious ness towards us!! She was very nice and considerate as well!!

Fantastic experience: I missed my bus and Marty was able to accommodate me with no issues at all!! I really appreciate his help and kindness during this hectic holiday season.

Fantastic experience: I completely missed my bus, but through customer service I was able to reschedule quickly and make it to Thanksgiving. Thank you so much to Rick, seriously saved my night.

Negative experience: The bus was delayed by an entire two hours, where they only gave the updates in increments of 15 minutes. If they told us the delay would be 2 hours, we could have gone inside somewhere instead of waiting outside in the pouring rain. One of the passengers had to reschedule because his connection was now cancelled because the bus was 2 hours late. However, OurBus outright refused his refund because “we don’t control traffic.”The bus quality itself was awful. We sit at the very front of the bus, but the bathroom smell was so strong and potent, you could smell it the entire 3 hour bus ride. It smelled like walking into a mass-scale cow farm where the cows poop on wet carpet instead of grass. The bus driver said this was a result of the tank bring nearly full, so we all had to fester in the stink because the full tank wasn’t emptied beforehand. I would have been fine with the 2 hour delay if they had the courtesy of cleaning the bus within that time frame, but no. Also, the majority of outlets on our bus did not work at all. Save your money and use the cheapest bus you can find, since that would still somehow be a better experience than this one.

Fantastic experience: Bhaskar was great with his service. Explained everything in Detail. Now I am praying for a good ride !!!

Fantastic experience: Booked a trip with them where my name was accidentally changed to my email. Their support agent Zufinsha was very quick to help fix the name on the ticket.

Fantastic experience: Arusha was very helpful and made our holiday very special thank you so much.

Fantastic experience: Aarushi was most helpful straightening out my error that I booked twice. I really appreciate it. She was most understanding and help me with my problem.

Fantastic experience: Himanshi has been very prompt and helpful with my inquiry! I lost a few items and she is assisting me in retrieving

Fantastic experience: our trip was pushed out due to snow which isn't anything the ourbus can control. Our daughter found another way home so I reached out on their chat and their customer service was quick and friendly and returned our fee without question.

Fantastic experience: Harshit was amazing! Was able to address our concerns, thank you so much!

Fantastic experience: Palak was the best assistant, I had to cancel my ticket and he was super helpful

Fantastic experience: Thanks so much, Noor! You were incredibly helpful in rescheduling my bus, allowing me to head home earlier for the holidays. I really appreciate it!

Fantastic experience: Great customer service! I was happy that the issue I had was solved so easily by timely and effective assistance by Harshit!

Fantastic experience: Arusha delivered absolutely incredible customer service, I genuinely couldn’t have asked for better help.

Fantastic experience: Booking was easy. We didn't have to drive to NY. bus was clean and comfortable. Driver was friendly, safe and getting on, off bus was good. Will ride with them again.

Fantastic experience: Best customer service! Himanshi provided excellent customer care, stayed on the phone with me to make sure problem was resolved.

Fantastic experience: Missed my bus and the representative Aarushi was able to get me on the next available bus hassle free. Amazing service.

Fantastic experience: I just took a trip to Washington, DC from NY and I was a fantastic experience. On time, excellent bus, Clean, very comfortable, the driver pleasant and did a great job. They offer bottles of water. I was very sorry there was no more trip available for my return schedule, I wish there was. Highly recommend and I will definitely take it Again. Thank you.

Positive experience: The customer support was pretty good because I have no option but to use this service, but ourbus is just too inconsistent.

Negative experience: I used Rally Ourbus to reserve two shuttles to transport guests on our wedding day. With no warning, 1 bus was sent instead of 2. Half of my guests were left to fend for themselves. When I called to remedy the situation, no fix was offered, and the salesman who sold my package boldly lied. No refund was offered until I fought for it (which I had to fight for multiple months.) The refund offered was far less than what was requested, which was half of my money considering I received half of my rental. In the end, after hours of sitting on the phone and arguing with "customer service" professionals who were rude and unempathetic, I received a meager refund of a few hundred dollars. I feel ripped off, and had stress added to my wedding day. This was a horrible experience and I highly recommend people find alternative options for bus or shuttle rentals.

Fantastic experience: Easy to book. Reasonable price. Comfortable and clean bus. Convenient Pick up and Drop off locations; they are not enclosed so dress appropriately.

Fantastic experience: Great customer care. I lost my wallet on the bus and the driver who found it (thanks Frank!) was so kind as to take the time to contact me and return it. I’m so grateful!

Fantastic experience: To be honest I didn’t expect to be on this bus because I booked it as my last resort for $25 dollars from Toronto to Ottawa after been cancelled by multiple Poparide drivers. I thought the ticket was too cheap to be true but it turn out to be legit. I was late but the live agent was so amazing that he assured me that he will do everything possible to ensure I get on that bus, luckily I finally get on the bus at 11:06.

Negative experience: This is a fake company that doesn't actually provide the service they sell. I paid for a ticket and nobody ever showed up and their tracking system miraculously was "temporarily unavailable "

Fantastic experience: Palak was very helpful and very knowledgeable of the company she is representing. Very commendable employee!!!

Positive experience: I still haven't had experience in the buses, but I just wanted to say that I really appreacite the help I get from the online assistant Bhavya Khattar to get my tickets from the web. I was having a lot of problems with the app and web when trying to apply some discount codes, but she helped me a lot, so give her a salary increase, she deserves it! :)

Fantastic experience: Great team to work with! From the initial inquiry, to payment timelines, to day of event. Nothing but professional and exceptional communication. Will definitely use them again.

Positive experience: Himanshi was great- very quickly responsive in the live chat. Tony also was very helpful in answering my questions and providing me with options for a very large group.

Fantastic experience: Himanshi quickly resolved my double booked trip and immediately processed my refund. She was polite and efficient.

Fantastic experience: Thank you, Bhavya from the chat service team, for your kindness and helpfulness in providing excellent customer service.

Fantastic experience: Bhavya was very helpful on the customer support live chat. I had wanted to change my email address as a student one gives you 10% off on tickets, and she helped me with that. It was a pleasure working with her :)

Fantastic experience: Excellent customer service, I spoke to Himanshi and he was able to clear all the doubts about my next booking. Can't wait for my next trip to come :D

Fantastic experience: Marty, helped me to re-schedule my trip. He was very helpful because I was struggling to do it on my own. Great service.

Fantastic experience: I was in trouble with print ticket due to wrong email but "Himansi" helped me perfectly in this matter, i am so impressed with Himanshi and wishing for bright future.

Fantastic experience: Aarushi was great! Thanks for the last minute help switching our trip to one-way. This is second time I’ve taken Rally to a stadium show and it’s so much easier than rideshare or parking. Plus you can leave things on the bus and not spend an hour waiting to get out of the lot. 10/10 recommend.

Fantastic experience: There was a delay with my bus and I panicked thinking I missed it. I called in and Aarushi quickly reassured me and pointed me to the right direction in a very pleasant and professional manner. Aarushi is awesome !!!

Fantastic experience: Called a few days before the scheduled to get a QR code for my rides - they quickly responded. I have not used the bus riding service as of yet but pre ride customer advice has been good

Fantastic experience: If it was not for our driver and for your representative whose name is Harshit then I would not have made it because my name was not showing up on the list. Thanks to Harshit it was all worked out.

Negative experience: its a scam. They dont exist. You book your tivkets and go to take bus from Fort lee, thete are no buses and they say its cancelled. we called to get refund and they keep disconnecting phone. BIG SCAM

Fantastic experience: Harshit was great to work with. He answered all of my questions very professionally & promptly.

Fantastic experience: Excellent customer service. Harshit was very professional and answered my questions in a timely manner.

Fantastic experience: Once again, Rally Bus and their staff has exceeded my customer service expectations! It’s always easy to reach them and Harshit Was quick and efficient in helping me with my question!

Negative experience: I had a bus scheduled at 545p to Syracuse got an email that it was delayed until 735p. The bus never came furthermore I called customer service several times got hung up on all 4 times. Was told several times the bus left but the bus never came. Finally got a response from customer service to be told that I can only get a credit back no other kind of compensation. Very disappointed seemed like every other customer service rep was just trying to not deal with the issue which I am sure they were getting alot of calls from since other people at the stop was also calling and getting the run around.

Fantastic experience: Bhavya was amazing! She understood my problem quickly and worked immediately to fix it. Thank you for your efficiency and urgency !

Fantastic experience: Great customer service! Have used services between ITH-SYR/ROC. Booking and rebooking/changed (if needed) are very easy on the website. Son says buses are clean and doesn’t mind the ride.

Fantastic experience: Palak helped me promptly and got me rescheduled for the very next bus after I missed mine. Great service, very kind

Negative experience: My bus never came to the MARKED STOP (“1st Avenue between East 38th & 39th Streets. The bus will stop on the east side of the street, next to the large empty lot. Look for bus stop sign that says Coach Express MA.”) Live chat agent told me it was my fault and I couldn’t reschedule. Faulty system and lousy customer service. Never again riding with Ourbus.

Fantastic experience: Harshit was very helpful in navigating out questions. We are excited to ride with Rally.

Fantastic experience: The bus I had booked was delayed and my hospital reservation had to be cancelled, so I had to change the time to the next table through online chat. I am grateful for your kind help.

Positive experience: Ourbus please fix sewerage of your 728 bus bathroom. There’s a very disgusting smell coming from there that’s making the trip almost unbearable

Negative experience: A two-hour delay on a trip that was supposed to take four hours. And the Wi-Fi was terrible. The toilets were so dirty and smelly, with no toilet paper, water, or soap. Never again!” EDIT: Yes, I emailed you but did not receive any compensation or refund. Your reply was, ‘Oh, we are sorry.’"

Fantastic experience: I missed my bus twice both the time customer care was helpful and rescheduled the bus. Would recommend there service for sure

Negative experience: 1. An hour before my departure, OurBus rescheduled my bus not once, but twice. 2. 30 minutes later, OurBus changed the stop location. What was a 1 minute walk became a 20 minute trek. 3. Then they drove to the original stop after I boarded, wasting the time I walked to the bus stop 20 minutes away. 4. I realized I got on the wrong bus because they failed to communicate that there was a bus for a different stop coming later than expected. I was told to come at 7:30pm to load my luggage and the WRONG bus came at 7:36pm so I rode that innocuously and erroneously. 5. I was forced to reschedule my taxi home which cost me more. 6. They had the audacity to charge me the same price as well for a much worse ticket. I paid extra so I could enjoy the convenient travel and that I wouldn’t get home an hour later than what I paid for. At least the staff were kind.

Fantastic experience: Rick was super polite and efficient! Helped me resolve my issues quickly and professionally thank you Rick!

Fantastic experience: She made sure to help me with satisfaction along with how fast she handled the situation. Very sweet!

Fantastic experience: Kabir helped me tremendously. This has been a really tough week. His small act of kindness has touched my heart. God bless.

Fantastic experience: Noor was very helpful when we couldn’t log into the app. Identified issues and resolved quickly!

Fantastic experience: In the process of getting a dispute and a ride resolved this is still a work in progress, It is very good to have operator or an agent online at 9:11 at night

Negative experience: Your experience with Ourbus will varies depending on the bus operators that serve your route. Their motto to provide charging ports, free water, and reclining seats on the bus are not fully true. My daughter and I happened to boarded the bus that don't provide those services in separate occasions. Also, it seems that the driver may not familiarize themselves with the new stops that resulted in over 1.5 hours delay getting to the right stop. This is very unprofessional and also put my daughter in unsafe condition because she arrived very late around midnight and alone in deserted area. We submitted a complain to Ourbus but they refused to acknowledge it. So forget about getting compensation when they failed to deliver their promise. If you can't consistently deliver what you're promoting then stop it... that should be considered as a false advertisement. So disappointing especially when you paid over $100 for a round trip ticket! I will need to use other bus operator that is more reliable than Ourbus.

Negative experience: Don’t ever book tickets with this company! They ruined my trip! My initial leaving time from New York to Boston was supposed to leave at 7pm; however, they called me a day before to inform me the bus broke down, so I had to reschedule the leaving time to 6pm. Then, around 3:45 that day, at the last minute, they texted me saying my bus was rescheduled (again) to leave at 5pm, and there was no way I could have made it at 5pm. They did nothing to compensate for my frustration, and they ruined my entire trip.

Fantastic experience: I had Dustin S. As my representative. He did a great job throughout the way, even gave me an upgrade! My bus driver Adam was very reliable and had good communication. Definitely using again!

Fantastic experience: This was safe affordable service for my son to get back to WVU. It was incredible. Guneev was very responsive. I wish there was some way to tip the driver who was exceptional. Hopefully there is an option for that in the future.