HotelPlanner☆

Negative experience: Yes, they are pet friendly. At $30 a night I will not be back. I know, leave the dog at the kennel. She is just a puppy. Make sure you get to breakfast early, or you may go hungry.

Fantastic experience: Zoila provided excellent customer service. Plus I have stayed here in the past and received excellent service. Thus, I contacted you this time.

Negative experience: Must put a 100.00 deposit down for incidentals? But it takes 3-5 days for a release of funds back to the card. But heaven forbid if you want to check in 1/2 hour early!

Fantastic experience: Daniel was PHENOMENAL! We searched for 3 days to find an affordable accomodations which were suitable for our situation and budget!!! Ty again Daniel*****!!!!

Negative experience: If I could give this company a negative I would. Their policies are terrible and the representatives are awful except for Angelica whom was the only one who actually tried to help me. I appreciate all of Angelicas help even though she couldn't assist me due to such a poor system they have in place. Alex and Joey are the two other names I remember who hung up on me but they are not alone, there were 2 other representatives that also stated they couldn't help before either hanging up on me or transferring me to another number where I was disconnected from.

Negative experience: When I made the reservation they told me they take pets. When I showed up at the hotel they told me they do not take pets. They turned me away. I am trying to cancel the charge on my credit card but they sent me an email and said I was a no show. Could you please send me a link that states you do not accept pets at that hotel. Reservation# H9881860

Fantastic experience: Abeni was AMAZING! I had a complex booking request and she handled it with ease - all the while working to get the best rates for our group. What a great experience.

Negative experience: I would say you did good bc two representatives assured me I would get a FULL refund within 2-10 business days. I was double booked there and charged on my personal card NOT the conference rate. Here we are right before Christmas and I still do not have the full refund as indicated. The last rep I spoke to said they had even spoken to a manager. I certainly hope you all DID in fact record the calls. Sorry I could not post without giving at least one star. At this point I would say zero!

Fantastic experience: Jennifer went over and beyond to help me with reservations. It was a breath of fresh air to have someone take the time and have is gracious attitude. Move this lady up the ranks..

Negative experience: I had no idea this was a third party booking site. We are traveling for a sudden death in our family and finding out that I can’t cancel was a real hit. At this time of year with Christmas a few days away, it’s a shame I’m having to pay over 100$ more than with the hotel directly- and then being unable to cancel. Obviously I made the booking- but in my grief I wasn’t as careful as I should have been. I won’t be back

Negative experience: I think It’s not right that you charge 30% to cancel 2and1/2 weeks before our reservation. You know you have enough time to fill that room . You made me pay extra for insurance and I am not able to go to the wedding . And now you tell me that excuse isn't covered under the insurance. Will never book through you again!

Negative experience: This organization is fraudulent. Advertised one price, then charged another much higher rate, more than the hotel itself. Worse, they promise a refund yet don’t deliver. Buyer beware!

Fantastic experience: The reception clerk was able to provide the answers to my question and was courteous . Used very good security measures to make sure I was the correct person and the correct reservation. TY!!

Positive experience: I didn't notice until the next morning when I pulled back the curtains the room was extremely dusty and garbage under sink hadn't been taken out. I was appalled because they needed $150 deposit in case of something breaking or missing.

Fantastic experience: Jacob did an amazing job when checking me in over the phone. He was confident, clear, and very knowledgeable. I truly respect individuals who truly have a passion for their job! Great job Jacob!! I give you a 10/10!!!

Fantastic experience: LeeAnn was Very-consciousness; respectful and detail oriented. She listened well and did exactly what I had asked her to do. She is to be commended.

Negative experience: This company scammed me on two fronts, first they had a misleading advertisement where they framed their google search results as if they were the specific hotel I searched for. I booked online thinking I was booking directly with the hotel (reservation # H9930440). I immediately noticed that I had booked the day before (12/10) I intended to travel, I looked for a simple way to rectify the reservation - there was no way online and their confirmation email never displayed their company name. I eventually found a phone number to call and discovered it was hotelplanner.com (possibly affiliated with Expedia.com). The agent on the phone claimed that they could not move my reservation to the next day because there was no availability for 12/11. When I indicated that the hotel's website showed availability, they had no response. They offered to cancel which I did, but when I asked for a refund, I was told that it would be up to the Courtyard Marriott (Vallejo) to authorize a refund. I later received an email from Hotelplanner stating that the Courtyard had refused to authorize a refund. I called the Courtyard directly and spoke with Mark, the GM and he indicated that the hotel never authorized a refund nor was this in their pervue to do so. I circled back with Hotelplanner.com and relayed this information only to receive the same "form" email from their customer service denying my refund. This company presented itself as unprofessional, lacking customer service, and borderline fraudulent. Their online phone number is [email protected] +1-800-497-2175. Stay away.

Negative experience: Deceptive advertising! I intentionally selected a hotel with "free cancellation" advertised. Only once the reservation was done, did I get an email notifying me that it cost nearly $14 for "free cancellation." Then later I discovered that only true emergencies were eligible for this free cancellation, so you'd need to submit weather report or doctor record to prove a need to refund. Change of plans? Tough luck.

Fantastic experience: Very helpful and friendly. Tried to meet my needs and understood about my concern and safety with coming back to Florida. Assured me the staff would be there to assist me if I needed. Explained price and taxes and room accommodation. Loved talking to her..

Negative experience: Absolutely terrible. Refund hasn’t been received- couldn’t find reservation. Still waiting for my refund. Worst company- contacting Better business bureau if I don’t receive the refund with 5 days.

Negative experience: dont ever use them. They charge you a month ahead of your reservations and then say they are part of the hotel and the are just a third party. Call the hotel direct your better off these guys charge almost twice the price and you have to fight with numerouse calls to get your credit. Hotel Planner or hotel reservation which they go by is horrid.

Fantastic experience: Great to deal with. We had to return what we bought because it would not work for what we were thinking. Great customer service.

Fantastic experience: Requested change of our reservations was done w/o any problem.We're happy w/ the cooperation rendered in an efficient manner.

Negative experience: Not a good conversation. The man had a thick accent and was difficult to understand. He kept talking and not listening. He said parking was complementary but then said there’s a fee for long term parking but would not tell me the rate. Said there’s a shuttle to the airport for $25 then said the shuttle was free. I was confused and tried to ask questions but he talked over me. Then he hung up on me!

Negative experience: Poor experience no hot tub in the room you were reserved for me and I don’t consider a bath tub with hot water as a hot tub For 183 dollars for a room with a kind size bed and not able to get a correct room with out paying again for the correct room is not good enough answer to wait days to see if I would even get a refund and to pay again for another correct room Not good idea

Negative experience: I received 2 confirmation emails for a reservation @ LaQuinta Vicksburg, MS for 1-night's stay. Upon arriving to hotel about 2 hours later - was told "We are all sold out" - NO "Sorry" & not much help finding another room. WHAT HAPPENED ??? I was charged $19.87 & it looks like the hotel charge was $107.98 VERY UNHAPPY with this experience

Negative experience: Yeah I did a horrible job and was rude and hung up on me without solving the matter. I wanted them to cancel my reservation and refund me back my money but I asked if someone could give me a call before refunding me the money cuz I didn't have that one card on file anymore and they send the money to that without them calling me asking me any questions no I've lost that money to have no access to that cash app card cause the account was hacked..

Negative experience: SCAM ALERT!!!!! WARNING: DO NOT USE THIS COMPANY TO BOOK A HOTEL!!! My husband thought he was booking with Dutch Inn & Suites in Orange City, Iowa after googling the name of the hotel. He thought he was speaking to someone at the hotel itself. He ended up booking the wrong dates and called an hour later to remove one night, only to find out that we would be charged a cancellation fee which was almost the same amount as the room for the night. We made several calls, with the same response. In addition, there was a refund protection plan for around $38 that only covered "if you get sick with Covid 19, someone dies, or you have an accident" but you'd be charged anyway and have to send in proof of any of the above, then they'd make the determination your possible refund. The hotel manager denied being affiliated with HotelPlanner, and said they are with Expedia, but he will not provide us with a receipt for the room proving this. NOTE: The hotel was very clean, no problems with that, but if you are wanting to stay here call their direct number.

Fantastic experience: Thank you for being so understanding. My sister passed away n we r coming from Dallas for the funeral. There was a mix up on my end n the reservation should not have been canceled. I need to redo the reservation but in order to do so I need the refund. Everyone has been very professional and kind.

Negative experience: I tried booking through Hilton's website and was not told it would be a third party booking me. They charged over $200 in taxes and "fees" only for two nights. The hotel itself was only around $200 for both nights, so I was charged double. I don't know how "Hotel Planner" got my booking if it was supposed to be directly through Hilton. I was only told about the fees AFTER I paid a what I thought was lesser amount. This should be illegal. This was in Cullman, Alabama, by the way. I wonder if there's many hotels in on this scam?

Negative experience: The front desk at Hilton Tucson East transferred me to their house keeping staff, where I received their voice mail. I left them a detailed message that I may have that I may have left a very expensive pair of hearing aids in my room on the morning of December 3rd and asked them to check their lost and found and call me back. I repeated my phone number slowly and clearly twice, but I never heard from them!

Negative experience: The quoted price was different than the actual price of the room and there is no refund being paid back to me. Customer service can't even tell me why there is no refund. Definitely will NOT use this hotel again.

Negative experience: My issue is with the reservation desk that I called to make my reservation. The lady I spoke with told me there were no rooms with 2 doubles available for the day of need. She then told me that there was 1 room left with a king and a double for $481 for the 2 nights i needed but nothing else was available. My mother passed away and my family was traveling to Greenville with no other options so I had to book it. Come to find out the hotel had all sorts of doubles available at less than $150 a night! This is false advertising! Plus the site appears to be the hotel itself when you call the number provided but it wasn't. It was your crazy call center that jacks prices and screws customers. Believe me, I will take this higher as I know this won't get published.

Negative experience: I have been waiting two weeks to get an itemized statement of my one night hotel room. They charged me over $66 in fees. I call everyday and nothing. I called Expedia because the hotel clerk said my reservation was booked by them. They offered no help. Rip off! Update 12/19/2024: Contacted by person with Hotel Planner. Said they were going to assist me. I gave them all the info and told them all i want is an itemized statement of all their " Recoverable Fees" added to my bill. Crickets. Makes you think they don't want you to see them. hmmmmmm! Merry Christmas! 12/24/24 I think Melanie is a bot. Still haven't heard a peep out of Hotel Planner. Still waiting for that Itemized Statement. Where O Where could it be?

Negative experience: Horrible experience booking a room. Repeated error message when booking. Then double booked and double charged. Customer service told me one reservation would be cancelled and refunded and I would get a confirmation email that it was cancelled and being refunded with 15 minutes of call. Three days later and two other service requests and still no action. I am so disappointed with the service at Union Savings.

Negative experience: I am very disappointed with the way my reservation was handled. I was not offered the reservation protection insurance when I first booked my reservation. After repeated phone calls to try in attempt to have the insurance added to my reservation, I was told the reservation could not be changed and the insurance could not be given to me. I will be filing a complaint when I find out whom I need to speak with regarding this issue. I obviously will never book at this hotel again. The customer service you have is a total failure in my opinion. This is a case where the "CUSTOMER IS WRONG"!!!

Negative experience: They charged me $188 and change for a room that was $114 and change. They also charged my card $30.30. When I tried to call them they didn’t have an option to get help & would hang up. Then they told me they would cancel my reservation and it could take up to 10 days for a refund. I will just call my bank on Monday and report it to the fraud department & be refunded my money.

Negative experience: I booked a room for my daughter through you and she woke up in the middle of the night because there were bed bugs. She spoke to the manager and even showed a bug she found and the manager was very helpful but their hands were tied; she told us to contact the company I booked through. I can't think of a better reason for a refund than bed bugs.

Fantastic experience: My experience in updating the hotel reservations was effortless. I appreciate the speed by which my request was processed. Also, the professionalism of the operator that took my call.

Negative experience: This is a scam. Be careful when booking a hotel room. Make sure you are on the actual hotel website. This company spoofs other hotel websites to trick you into paying alot more then if you use the actual hotel website. How this is legal I don't know. My life mission will be to tell everyone that will listen about this shady company.

Fantastic experience: I just had a pleasant time booking my hotel reservations for a stay at Quality Inn / Clarksville. Special thanks goes to my booking concierge Erin who answered my questions and took extra steps to check if there were better options to book multiple occupancy stay. Thank you for your kind and friendly service Erin.

Negative experience: You are thieves. You stole $226 dollars. I travel frequently but will never use your services again. You scam people by not disclosing who they are dealing with. You ruin a Christmas trip to see family. You should be ashamed!

Fantastic experience: I called to check rates and geographic area of hotel, the man was very polite, even when I decided to call around for better budgeting. He was friendly, and I appreciate that, THAT, might be why I’ll stay there. Thank you. KB

Negative experience: My experiences with this hotel so far have not been good. Booking as a wedding guest I was over charged by two hundred dollars. Then having to wait for them to look into the booking - I was only refunded $120 and had to call again. Which means another waiting period while they look into it again. I asked for a supervisor or manager and they could not give me one. The wait while we look into it but keep checking your emails is awful. But Anne and Andre have tried to help.

Fantastic experience: Eboni did an amazing job finding me exactly what I wanted… and exceeded my price expectations. Keep her on that phone… she’s perfect at her job! Thank- you, Eboni!

Fantastic experience: Pedro was professional, courteous and fast. He helped with room details and made sure all concerns were addressed. Great experience!

Fantastic experience: Rondel did an outstanding job with my hotel reservations at the Residence Inn. I find this service to be much, much better than doing it on a website or App. Talking to a human being is superior and he did a great job!!

Negative experience: Lied about property amenities, claiming they weren’t going to charge my card, just validating it(dollar ping) then lied about refunding our money when we didn’t stay there, and the hotel staff confirmed our refund be given back. Still haven’t received the refund promised after another customer service representative stated I would have it back by now and it still isn’t back in my account. Don’t trust anything they claim a hotel offers, because they don’t know and tell you what ever to get your details. I am filing a complaint with the better business bureau! And they also tried to give me a partial voucher for the same hotel that didn’t meet our needs to begin with…..the gall ! Seriously bad experience

Fantastic experience: Kind, patient, knowledgeable, calming ; my son is having emergency surgery tomorrow, so I’m kind of rattled. He put me at ease and showed confidence that I will have a comfortable stay.

Negative experience: This Company and site is a complete scam. They scamed my elderly father who is a retired Veteran and we are using the reviews and more to file a claim with his credit card company, because he immediately realized it was a scam after booking and calling the hotel directly. I would say please be careful, but if you have made it to this Company name for reviews it is probably too late. It is a bait and switch company and we are hoping we can prove it through the many other horrible reviews.

Fantastic experience: Edgar was fantastic. Excellent work. Very knowledgible and patient with me as I slow down in my golden years. I was however not happy with the extreme gouging from fees and taxes. That is criminal!

Negative experience: I was told there was a room available at Woodsprings Suites in Plano Tx. on Avenue K for a total of $104. I drive to hotel and they have a sign out front rooms from $59. But the main problem there was the person working in the office said she had no available rooms. She had got the request from your company but there was no room. I call the number back and was told the only room available in the vicinity was a $200.* room. I did not want to pay that much. I found a room at the original hotel I requested before the Woodsprings ordeal. The man from your company said he was working on getting my $104. Credited back on my account but it would take 2 to 10 days. They sent me to a hotel with no available rooms give me a confirmation number and still no room. But I must wait 2 to 10 days.

Negative experience: Never book any hotel through this company. I called to book a reservation and was misled to believe I was speaking with the actual hotel. I asked about the wedding reservation block and was told it was being applied to my reservation. I then found out that I was not given the blocked room rate and was over charged by more than $800. The total charge, $2,310 was immediately put through my credit card. I called 3 hours later to cancel and was told that a ticket was being submitted for my refund. I then was told via a text message that the refund would be for $200 less than the initial amount and refunded via a voucher for travel. I have since been on countless phone calls for a refund to my credit card. This is a terrible customer experience and 5 days after the purchase I have yet to speak to a manager or have this issue handled in an acceptable manner. Do not book through this company!

Fantastic experience: The person I spoke with kindly (and timely) processed my request to cancel the Refund Protection Plan that I was not interested in purchasing (or fully aware of the cost). I thank you.

Negative experience: I reserved a hotel with a hot tub and 1 king bed and I recieved a room with 2 beds and no hot rub. They won't give me a refund and they keep hanging up on me. So basically they charged 230 dollars on my bank card and I'm currently staying in a 70 dollar standard room with 2 beds even though it's just me smh. NEVER AGAIN.

Negative experience: H9810273 I thought I was reserving a room through the actual Courtyard Marriott site. Instead it was through this 3rd party-hotelplanner.com. I did not know it was prepaid, that it was non cancellation/nonrefundable, and I did not agree to a refund protection policy until AFTER the transaction went through and I received an email. For 2 nights it was $618.75. (I have now reserved with the actual Courtyard Marriott and it will be $387.00 they got me for almost $300 extra.) It’s Christmas time and my reservation isn’t until July, so I needed to cancel and just reserve. When I realized it wasn’t Courtyard, I felt that this was a scam. I later also realized this company inflated the price and added a lot of fees. I called to cancel and spoke with someone that I could barely understand. He said he would send the request to cancel and refund. I have replied to an email from a Katrina V. stating that my bank is investigating this as well as Master Card and that if I do not receive verification immediately that my full refund has been issued and I do not receive it in 3 days, my attorney will be seeking legal action. All of the reviews on this page which sound exactly like my experience will be all the evidence needed. Do not ever use this company. I will also be filing a complaint with BBB.

Negative experience: I called HotelPlanner for a one-night stay in Cleveland, Ohio. Upon checkout at AC Marriott I paid for a single night at $200. I was then charged $421.80 by Hotelplanner for the same single night. I have been trying to work with Hotelplanner for 4 months to correct this overcharge. Each time I call I am put on hold for as long as an hour and once I do reach an agent, they fail to follow thru with solutions. About to report to BBB.

Fantastic experience: Carlos was able to quickly and professionally handle my issue of switching up my rooms from a king size to two queen size beds. He contacted my hotel for me and made all the arrangements.

Fantastic experience: Lee Ann was absolutely amazing!! She took one of the most stressful days I had been having, and completely helped me change it around. My parents are visiting a very small town in SC, and my dad is a double-amputee in a wheelchair. They needed a hotel for the week, but as I called around everyone gave me the same answer - they only had one handicap accessible room, and it was either already occupied or a smoking room. I was devastated. I had spent almost two hours on the phone calling around with no luck, and they were already almost there. Then, I called one last reservation line, and God placed this angel on the phone. She was so helpful with everything. She looked into so many places, and tried her best to find something that worked. It took an hour, but she was actually able to find exactly what we needed, in our price point, and she ensured it was handicap accessible. I booked it right away, said my many thanks, and then laid on the floor to recuperate. Without Lee Ann my parents would have been forced into dire straits. I have to give her her flowers, because she worked triple time for me and my family, and in this day and age it's so rare. She is really a jewel, a diamond in the rough, and she deserves all accolades for her patience and kindness. I simply can't say enough about how she helped me. I'm forever grateful.

Negative experience: Called initially to find out if there were any planned renovations during Christmas this year. Felt pressured and manipulated to make the booking on the phone call when I was asking about a lower price I was seeing quoted on the website and was told that those prices were no longer available. So I made the reservation but after further investigation online the lower prices are absolutely available. Not able to cancel at this point. Not happy!!

Negative experience: Total scam. I thought I was dealing Directly with hotel. I asked if I was and the Hotel Planner representative said I was. I wanted a room for 1 night on December 9th leaving on December 10th with extended parking to December 19th. The representative acknowledged my request worked up a price and sent me a quote just for the hotel which is higher than I could get with dealing directly with hotel. In confirmation there was no mention of extended parking. When I asked about a further confirmation about extended parking the Rep said she would send it and then hung up. My charge cartd has already been charged which would not happen if I was dealing directly with hotel. I am going to try and cancel but there will be a charge for cancellation. Who are you? What is Hotel Planner? How do you come off saying you are the hotel when you are not and the hotel does not even know you are booking on their behalf. The Hotel Planner rep should be fired.

Negative experience: Terrible experience! I’m still trying to get my refund from canceling a reservation that was made for the wrong date six months ago! I was even charged an inflated rate that the hotel was like that is an inflated rate charge. I paid extra for protection to cancel my reservation. I quess that’s just another way for them to take my money without givin me anything. The hotel cancelled it months ago and I have yet to be refunded my $439.00. Hotel joke reservations(Xpedia) has confirmed my refund, but will not return me my money. I will Never, Ever, use Xpedia again or let my friends get suckered! It should be not a single star!

Fantastic experience: Ashley was on the phone with me for easily an hour while I was trying to figure my plan out for my trip. She searched far and wide to make sure I got the best deal possible within my budget! She deserves a raise. She is actually a hero because I was unaware that the online booking was not showing the actual price of rooms.

Negative experience: I would give this a rating of negative 10 if possible! You sent me to a disgusting flea bag of a motel. Couldn’t even get past the entry way to the office as it was so gross! Shame on you for wasting my time and money in this way! Having to wait 2-10 days for my refund is not acceptable under these circumstances!

Fantastic experience: Mary assisted me with my reservations for December. Mary was very helpful, friendly and kind. I appreciate the time she took to book my stay and get my information. Thanks Mary!

Positive experience: Do not use. Total ripoff. Tried to book rooms via phone and final price for two stays was twice what was advertised. Told them to cancel both reservations. They then informed us that there is a one night cancellation fee. They still didn’t cancel the reservations. I had to call back. The cancellation fees were far in excess of one night’s rate. We were out over 500 dollars. In their defense they did give us a full refund after I complained, but I shouldn’t have had this hassle in the first place.

Fantastic experience: Denise was amazing! She helped me find a place to stay in a pinch. She handled everything over the phone and even helped me with some technical difficulties I was having on my end. I had no idea finding a safe place to stay would be so easy and stress free. Thank you!

Negative experience: It was a night mare. The communication completely failed on the first interaction and we end up cancelling the wrong reservation so I had to rebook it through the hotel directly. I was told if I bought insurance I could cancel up to the day of the stay, which i did because my mother is frail and was not certain she could travel. When I went to cancel the reservation I was told I would be responsible for 1 night of of the 2 nights I booked. Completely false information.

Fantastic experience: Lauren did an amazing job over the phone. She was able to answer all my questions while being nice, knowledgeable and accommodating.

Fantastic experience: This man Tyler turned what could have been a tricky transaction into a virtual snap with almost amphibian ease. I experienced customer service so particularly excellent that i am very likely to reminisce about it years in the future.

Fantastic experience: Jennifer was exceptionally professional friendly helpful and went out of her way to look at other properties for me. She went above and beyond. I I'm very happy with her customer service with me!!

Negative experience: Terrible, I was told that the total fee of $119.++ included the pet fee. It did not so I was charged another $25.00 when I checked in. This agent and company lied to me. The actual charge your company was charged for the room was ~$64.00. I truly have been scaummed. I am going to dispute the charge with my credit card company.

Negative experience: Booked a week in Ft Myers and what would've been $5500 turned into over $9000!! Over $3000 in taxes and "fees"!! There's NO TOTAL shown until AFTER you pay for it. CRIMINALS! They're not supposed to buy bookings from other 3rd party but they do. Guess what- when you call, they will 'kindly' cancel your order but then emailed me with a $9000 VOUCHER and no help and no refund .. Criminal enterprise. yep, we're getting it back. STEER CLEAR!!!!!!!!!!!!

Positive experience: I made a reservation yesterday for next Saturday for a 1 night stay. I asked for the preferred rate for our Convention which we have every year. The clerk did not know anything about it. I called the front desk just now and was able to get the preferred rate and made a reservation. I had to call the reservation number again to cancel the previous reservation and was told it could NOT be cancelled. However I did get a "voucher". I guess it's better than nothing.

Negative experience: terrible service, make sure you don't accidently get onto this site. They charged double what the hotel should cost, and won't let me out when I need to cancel because of my moms cancer. They made me send them actual personal files to prove she has cancer. VERY INVASIVE. I gave plenty of time to cancel my room. Now I am still waiting their reply.

Negative experience: This website is a fraud! Be careful. They go under what looks like a legitimate business that you are trying to book, then hit you with over 130.00 in additional fees, one of which is supposedly cancellation insurance that you are not allowed to use

Negative experience: Very difficult to use and work with. Trying to get a refund was way too complicated and too difficult. I was not able to speak with somebody who could assist. Would not recommend using Hotel Planner, it's much easier to book with the hotel directly, especially if you will eventually need to amend or cancel

Negative experience: I would give a negative number if it was available. I needed to upgrade a reservation simple..need the same everything but add a kitchen (place has plenty) Started the request for upgrade at 7am. Kept being told the support team is working on it NOT. Does it take 5hrs to call the hotel and ask foe an upgrade?? Do they screw up so many reservations that they are that busy. I Gor the run around from EVERY MAN I talked to. After 5 and and 1/2 (me doing the calling between this POS system and the hotel. I finally got a hold of 2 ladies Mary and Isabel I had an upgraded room in 5 minutes. THANK YOU ladies. I felt totally dismissed by every male individual I spoke with. Expedia I DONT THINK SO!!!!!!!

Fantastic experience: She is personable and an amazing operator who took the time with my reservation. I appreciate those who are as patient as she with my concerns and plans for May elderly mother visit. Thank you Kayla! I hope got her name right. Thank you!

Fantastic experience: Thank you, Joyce, for your patience, you were an exceptional help with making our Christmas trip plans to be with our family ‼️ Have a Blessed rest of the day and weekend too Tamara and Vern H.

Fantastic experience: Very accommodating due to the fact someone breached contract of smoking in a non smoking room and my HUGE emphasis was please have a non smoker employee please check out a room I am assigned to to ASSURE. LNOSmoke smell/odor. Great staff…. But he put me in a room that was SUPPOSED to be non smoking but someone smoke in a non smoking room…heavy smoker smell. So THIS time I emphasized the huge request of a room without a smoker smell/odor. Very accommodating and understanding feller who I called on the google search info phone number. Less than 100$ . I just need a place near UAMS to rest my head after a 3-4 hour drive. The Mexican restaurant within walking distance (literally in almost the same parking area as hotel!!!) is a REALLY good Mexican restaurant!!! Pinhole this helps ! Mark

Negative experience: When I booked a room with them, they told me it would be 204 per night with my AAA discount. When the transaction came across my credit card alert, it was for $712. I called immediately to cancel It was only then they told me that it was non-refundable They only canceled the reservation and not the transaction it kept the entire amount for themselves. I ended up playing twice for my hotel room, over $1,100. If you book with them, make sure they tell you final cost and their exorbitant fees.

Negative experience: The hotel reservation process was fine. I was shocked when I was charged an extra $30.26 fee for hotel cancellation protection without my consent. Now I am trying to get a refund- with no way to reach a live person.... A very poor policy

Negative experience: Stay far away from this website. It is truly a scam. Even if you get travel protection, you will not get a refund. I booked a hotel in Orlando and due to Hurricane Milton. It has been 15 business days (21 calendar days) and still no refund. They are still asking me for proof that a Hurricane prevented me from getting to the hotel.

Positive experience: She quoted the premium price for the room despite my explanation of being a member of The Chesapeake Squares arriving for an event… not realizing that our group had a contract for an event happening dusinhg that weekend. Luckily the President of our club called me to explain the contract and the name of the staff who knew about the group rate. That phone call saved me about $350 , thankfully!

Fantastic experience: Abenia was very helpful, courteous, and professional when we called yesterday to make our reservation. I had some questions about the different fees and taxes and she took her time and explained everyone of them to me. It was a pleasure working through her for your company. Please tell her we said thank you

Negative experience: I will never use this again. This turned out to be a $70, for a 15 minute phone call. I thought I was going to be able to arrive in Branson on December 20th, but then found out I would not be able to take off from work on that day. I called needing to cancel my reservation approximately 2 weeks after scheduling it. Mind you, this is still over a month and a half away from the reservation date. It's not like I called at the last minute to cancel and they wouldn't be able to rebook the room. So anyway, they charged me 30% of the cost of the room. What a scam. Do not go through this for making reservations. Call the Hotel directly. Lesson learned.

Fantastic experience: When making reservations I worked with Gisselle. I was having a rough day, but my interaction with her was wonderfully positive and literally turned my day around. She was very supportive and knowledgeable.

Fantastic experience: Rachael was excellent. I had forgot to ask how much parking was and if it was possible to park two cars for one room. She advised it was $30/night for self parking or $35/night for valet parking per each car and 2 cars per room was not a problem. I also asked about the coffee maker in the room if there was a charge for the coffee and was advised no it was included at no cost. Thank you!

Negative experience: Made on request as amenities and you said the hotel had it so I booked. I found out later that 1) you are NOT the hotel even though your phone number was only one listed; and 2) you were lying about having what I was looking for at a later date. When I called in I was asked where I wanted to change to but there are hundreds of hotels in the area and I was relying on your help. You did find something as a possible replacement but it is twice the price now. You managed to cause a fight in my house since I didn’t get what we wanted and have already ruined part of my anniversary. I will make sure to tell everyone I can about your “service”.

Fantastic experience: Absolutely awesome experience! I had purchased a hotel room for my son; The hotel would not allow him to check in because he did not have my card with him. I called the hotelplanner and the situation was rectified in mere minutes!

Negative experience: Please don’t give this company your money. They will find any way to take your money if your trip doesn’t go 100% as planned. As others have said, they deliberately made a wrong reservation and then tried to charge me to change it while I was on the phone with them after charging my card. So crooked. La Quinta needs to drop this company because they will continue to lose business because we will never stay here again.

Negative experience: My experience is the woman Angelica lied to me regarding how many rooms were available and that’s why she charged me double of what I paid on Oct. 22nd. When I arrived at the hotel there still 10 rooms available. Next time I will call the hotel direct. This was a third party connection when I googled the hotel, please don’t book through a 3rd party call the hotel direct. The hotel is wonderful, it was just the booking 3rd party company. Hope this will help other people.

Negative experience: Thought I was booking through the hotel. Totally misrepresented themselves. I luckily purchased a cancelation protection plan. I was charged $826 for my 5 night stay. I got ahold of the hotel itself and was quoted a price of $354! Canceled the reservation. It took me 14 phone calls, 4 1/2 months and threatening to turn it over to and attorney before they finally credited my credit card the money back. What a bunch of scam artists!! Buyer Beware!!!

Positive experience: Manuel was very nice. & helpful. However. He said we were getting 2 of the last 3 rooms & it was 4 stars. This place is empty.& a dump. The rooms are tiny & beat up. I’m very unhappy with the accommodations!

Negative experience: Do not use this company to book hotel. Terrible customer service. We booked a room with them that they told us was pet friendly and we found out upon check in that the hotel was not pet friendly. Unfortunately all other hotels in the area were completely booked. Just save the frustration and do not deal with this company.

Fantastic experience: Tyler was very pleasant kind and professional. He answered all my questions and was very easy to talk and work with. Thank you Tyler for your excellent service.

Negative experience: Made reservation for 2 day stay. Tried to change to 1 day stay. Told I had to cancel 2 day and rebook 1 day. THEN only refunded my debt card for 1 day stay. I cancelled 24 hours prior to arrival. I am furious!! I guess I have to fight for my full refund.

Negative experience: Horrible pathetic experience. Made hotel reservations for a month from now and the representative never mentioned that we would be PREPAYING for our wedding party. Our bank sent a fraud alert right after making the reservations. Now the amount for our reservation is going out of our bank account! We called to have the contract changed to have it paid at checkin and they declined that option and if we were to cancel the reservations they WOULD NOT refund any of our money!! This was just a few hours of making the reservations and waiting for them to call us back after a “ticket” was put in. Never again will we book anything with hotels using Hotelguides.com.

Negative experience: This is a scam company. They pretend to represent 'all hotels', the same way a real OTA like Expedia would. They 'sell' reservations that don't exist, pretend they are at the physical location of the hotel, and pretend they work for the hotel - They DO NOT. They have no affiliation with any hotel, they have no accounts with any hotel. They will ask for your credit card info and personal details including name and address in order to steal and then sell your identity. Hotels have absolutley NO knowledge of the reservations they 'sell', as they will take your info and make a reservation on their own using the hotel's website or by calling the hotel directly, pretending to be YOU. They make money by booking these reservations on your behalf pretending to be you, and then pocketing whatever fees they have collected from you which are typically 50-100% higher than the actual booking cost. They also pocket any cancellation fees, date changes, etc when you call them to change the reservation. I have had an influx of guests looking to book at my hotel, who have called this number first and gotten scared by the lack of transparency and information they can provide about any given location. Be careful when booking online or over the phone, and ALWAYS ask if you are speaking with someone at the hotel, get their name, compare the phone number to the hotel's phone number on google, then get them to confirm it by sending you an email from the hotel's direct email, or by calling from the hotel's phone number. They target smaller hotels because it is easier to fake being from a small unkown location than a chain. When I contacted them and asked to speak with someone in charge, they just transferred me to an automated line that asks if I want to make a reservation. They are scammers. When in doubt, NEVER give your credit card info and personal details over the phone. Most hotels will not ask for your address when booking. Call hotels directly, or book through their real website, or use a trusted OTA like Expedia, booking.com, etc.