Cubamax Travel

Fantastic experience: Always excellent service here.

Negative experience: They never answer the phone.

Negative experience: Sloooooow

Fantastic experience: awesome service, they gave 2 free Cubanazo coffee packs and a great discount, my 44lb package was less than $100

Negative experience: Horrible customer service i wait for like one 1 hour nobody answer the phone my wife ,my mother call and is the same waiting for more than 1 hour ,garbage company

Fantastic experience: Thank you Cubamax for the excellent service with your customers!

Fantastic experience: Great Customer Service.

Fantastic experience: Lots of people but very organize and if you are handicap they help to accommodate you.

Negative experience: Worst customer service ever.

Negative experience: I used to send money to my family and never have a problem with it, however, customer service is the worst I have experienced in my whole life, the gay David Cuesta, is the most terrible person, always rude, treat people in bad manner, he must to have some training how to deliver a right customer service and realize that he is not in Cuba anymore, is a shame that one person is putting the agency in that ugly position, management people have to do something about it if they want to have a successfully business

Negative experience: Staff is so rude, maybe not everyone but super rude there is no signs anywhere when sending 100 lb they tell you is in the back when you go to the back they tell you to go grab a number in the front, horrible customer service, I won’t recommend anyone to come here, there’s many more cuban travel agencies with way better service.

Fantastic experience: The best

Negative experience: Think twice before using Cubamax to send items to family members. I recently bought a brand new cell phone for my nephew and sent it via Cubamax. Three weeks later they informed me that the phone was "lost". Cubamax said they would send him a replacement phone. Two weeks later, my nephew received a different phone that was broken. I spent $190.00 for my nephew's phone. $140.00 for the phone and $50.00 to ship it via Cubamax. Now my nephew has a broken phone. Cubamax told me in a rude and offensive way that there is no proof of how the phone was broken so they would not be responsible or accountable for the damage. My nephew is very knowledgeable and handy with cell phones. The phone arrived damaged. I would use a different company to ship items to my family in Cuba. Cubamax is not a reliable company and I will never do business with them again. I lost $190.00 because of their negligence.

Positive experience: The company provides a good service to Cubans living in South Florida by sending packages to the island. But there was a long line and the employee in charge of organizing it, let some people to cut the line.

Negative experience: CubaMax has the worst customer service, the quality of service from the staff is very bad, they do not know how to treat customers well, if you call CubaMax they keep you on hold for more than 45 minutes, and they keep you on hold until you have to hang up and call back to be put on hold again and anyway, when you are able to reach the CubaMax staff, they treat you as if your questions make them uncomfortable.

Fantastic experience: I am posting because sometimes people are upset and give bad reviews. I believe could use improvement, they are getting better though. They have treated my mom and I with respect.

Positive experience: Surprised to see how efficient and organized the staff is.

Negative experience: SENT A SPEAKER TO MY FAMILY IN CUBA AND WHEN MY FAMILY RECEIVED IT IT WAS BROKEN CALL CUSTOMER SERVICE AND IT WAS A WASTE OF TIME THEY TOLD ME THEY WERE ON RESPONSIBLE TERRIBLE SERVICE DO NOT RECOMMEND !

Fantastic experience: Veey nice people $2.00 a pound for thimgs to.be shipped to cuba by water.

Negative experience: The Store to buy products or other, they have nothing for Gramma!!! I called the store and they told me that they have Food and more: for Gramma; That is a liar! I consider that it’s disrespectful to give information that it’s not true! But spend in Propaganda everywhere saying that they are the best but they lie to people! Maybe they place combos and food for the most important cities in cuba but not for all cities, and I understand because their providers are in cuba!!! It’s a shame how they lie to the community!!!

Fantastic experience: Excellent ☺️

Fantastic experience: Very professional. No problems sending packages to my uncle in Cuba.

Negative experience: after lisening to the computer and selecting the extension more than 20 minutes passed and nobody ansewred...i called Cuballama and they answered.

Fantastic experience: Very Profesional service,I left the agency very grateful special for Naylin a person very focus on her jobs

Positive experience: I understand Cuba is a very strange country, but if you get my money, I expect you to oversee my packages get there on time. At least, I trust you with giving me actual (not deceitful) updates.

Fantastic experience: Good services

Fantastic experience: Very Nice Experience

Negative experience: Its the first time that I send a package to cuba and they told me that in 3 months my family would receive it and it's been 4 months now and they haven't received there package yet there not reliable.

Fantastic experience: super good service and fast

Negative experience: Total scam. The website has incorrect information about the costs, the front lady with a sarcastic actitud. They definitely do everything not to get your business.

Negative experience: Terrible customer service!!.Homestead agency doesn’t answer the phone at all! No way to communicate. They tell you a box of 22 pounds is 62 dls but i ended up paying 70 cause of the “credit card charge”They promessed to deliver the box and two weeks later they text me that it had to be picked up in a house when none said anything about it when i pay for it! A complete mess!!

Positive experience: It's a hit or miss with who helps you. Everyone isn't friendly.

Negative experience: Since July 14, I sent a box of 100 pounds, they sold me a service that the box was going to be delivered in 30 days, which has not been the case until today, October 12, I keep calling week after week to see where the box is. They have moved it from customs and every time I call they have a different excuse. They don't know what it means to provide a real service. They still think they are in Cuba. The shipment is now three months old. It is my first time sending with CubaMax. I do not recommend it. They are experts in lying. Read people's stories, this is not new, it is a practicing sport that they sell you a service that they do not fulfill and they excuse themselves with thousands of lies. They told me that it was a problem with the processes to distribute it with the company that distributes it in Cuba since they do not have warehouses in different parts of Cuba and until the truck is full after the fuel, the worst of all is that this agency and its owners continue to sell the package service to all of Cuba and repeat the cycle of selling services that are totally incompetent and continue to saturate collecting packages in order to collect the money but you, me and everyone who needs it falls into the trap. of these irresponsible businessmen provide a service to the consumer that they do not comply with and after you complain and call week after week they treat you badly customer service There are different small shipping agencies with barely all the necessary means, they are more responsible, honest and compliant, do not use CubaMax so that Don't get stressed because what you send doesn't arrive or takes longer than the time you were promised.

Positive experience: Too busy

Fantastic experience: All in one.

Fantastic experience: The best

Negative experience: Not a very friendly place .and it's a shame because not many companies send money and food to cuba,because of the embargo.

Fantastic experience: Very helpful

Fantastic experience: Great customer services but my family didn’t received a small package I sent on February 27 . Still waiting

Negative experience: I used it all the time. However, they are not friendly at all. They don't realize that their is a fierce competition all over town. If you treat your customers with "take it or leave it" attitude, they will select other places where they can be treated as they deserve. I guess they deal with a clientele that was never exposed to customer service as we demand in the U.S. when we pay for a service.

Positive experience: Customer service is pretty good. Unfortunately I forgot my rewards card the same day that they give me to apply with them, when I called them back to try to get the card one member of the staff pick up the phone and hung up without answering . Very rude. I said Unfortunately because previously I received a good service.

Negative experience: Previous review was five stars for the good service in the Hialeah office. Unfortunately , customer service over the phone is horrible . Called asking for a receipt for the money that I sent to Cuba and the lady was rude and unprofessional. Seriously is disgusting to have that service.

Negative experience: Bad service

Fantastic experience: Excellent customer service & personal attention. I recommend Cubamax on 12th Ave to anyone n need of their services!

Negative experience: I sent a package November 2, 2022 and it still has not been delivered ... the invoice states "delivery 15 - 30 days approximately," .. NOT 3 MONTHS that is if they receive it this week. I Called their customer service department and they could not care less . If the package is not delivered soon ... will definitely file a claim with the USA Government.

Negative experience: Never been there but they never answer the phone. I've been trying to get information through the phone but no luck.

Negative experience: My mom sent a package on November 4th, it is a struggle to get a hold of someone to give an answer on the ETA. I guess you get what you pay for, about $4 per pound but it will never get there. DO NOT SEND ANYTHING THIS WAY, spend a little more if you need your family in cuba to get the stuff.

Negative experience: They do not deliver products like advertised 3 weeks they promise turns into 2 to 3 months, over charge boxes and the 40 lbs boxes sometimes they don’t have the 40 lbs boxes so you are force to pay for two 20 lbs boxes which is a higher cost by 50%, I do not recommend this agency, also they charge $29 dollars and they give your family only $1300 CUP. I still don’t think they deserve that one star

Negative experience: Send a package and it’s been over a month and a half and family has not receive it yet send package thru another agency the package was delivered in 21 days bad bad service will not use them again

Fantastic experience: Good service, nice customer service

Positive experience: Worst customer service, lines take hours and the people working inside are always in a panic. No one is completely trained and seem to rely always on one another for their job. They add 5 more pounds just in boxes and refuse to take at least half of your items. For phone services is only cash but when it’s for sending things then you can use card.

Fantastic experience: Customer service is great the company is trustworthy. I highly recommend it for sending packages to your family in Cuba

Fantastic experience: It was good place to send things to cuba

Negative experience: Oh you definitely need to speak Spanish. I sent a package and the person is still waiting for it. Over two weeks now

Positive experience: A place to go for plane tickets or just to send a package abroad, but do not recommend to go on Saturdays. Unless you're willing to be there before 7am for the line. Otherwise don't be surprised if the whole process last 4 hours or more.

Negative experience: Just terrible service. There is always a line and they close at 4:30 pm and it does not matter you are inside they will ask you to leave and comeback the next day. Horrible.

Fantastic experience: Reasonable price, staff very polite.

Fantastic experience: It is a good place and very responsible in everything.

Fantastic experience: Good

Fantastic experience: Excellent

Negative experience: What a bad actitud right at the door, the person at the door, disgusting. I decided not to found out the rest and left. WOW

Negative experience: Notary lady rude and disrespectful

Negative experience: Got stranded in Cuba. We had a flight with Swiftair at 2:00 pm then the flight got delayed to 8:00 pm. The plane showed up and the air conditioning is off and it had supposedly been having problems since before it arrived, and they were having trouble starting it. They alleged it was a machine at the airport which was having problems but after trying again and again with another machine, it became clear it was the plane having issues. All of the passengers were in the hot plane closed in for over an hour. One of the workers alleged that plane was recently stuck from 10am to 10pm with passengers stuck inside with no food or air. After getting off the plane and trying to resolve the issue, while the airline owners were at home chilling, we were sent to a hotel at 1am with no guarantee of when a plane was going to come for us. Young kids with no access to wifi or a way to reach their families, and people who left all their things to their families, no clean clothes, no money left, were forced to wait for the airline to decide to send them a plane with no guarantees. Cuba max needs to be held responsible for this negligence and disrespect of basic human rights and allowing this to happen.

Fantastic experience: Doing business with Cubamax for 10 years, always improving. Thank you

Negative experience: Honestly customer service is horrible, they definitely dont care about their customers and they speak to you like if you were in Cuba!

Fantastic experience: Quick easy service

Fantastic experience: Good service and a perfect place, you can make all the process, passport, travel, packages. I recommend

Fantastic experience: Very informative and competitive prices for services having to do with aid and travel to Cuba. Was even able to purchase Mamey and Papaya in the parking lot.

Fantastic experience: Fast Service Great Customer Service

Fantastic experience: Helpful ladies

Negative experience: There's a guy yelling all the time .no professional services and very very expensive what they offer. The employees look like the don't want to work.

Fantastic experience: Great place to book a trip.

Fantastic experience: It was a good experience

Negative experience: Cuba 2.0

Negative experience: They are a pain to answer there phone calls

Fantastic experience: This has been the best experience I have had in any agency. I took my grandmother early at 9am and the line was all the way outside. The way they handle everything and have it all organized allowed us to get our passports made and picture taken all in under an hour!! Best experience ever!!

Fantastic experience: Excellent service

Fantastic experience: Good Services.

Negative experience: New Update : after months and months of calls, today they told me that I don’t qualify for my refund because too many months had passed, I don’t have any words for this, this is beyond disrespectful. I can’t believe this happened. I even contacted a Law Firm. Please, if You value your money, don’t do business with this ppl. They don’t even deserve a zero *. They are just thieves plain and simple. I live out of State, that’s why I can’t do nothing. This Company is a Joke, For real !!!!!!! I also contacted Telemundo Responde and I made a claim with the BBB. I’ve been waiting since April, 2021. I sent a package and it’s nowhere to be found. I’ve called multiple times and no response on their part. Sadly, i can’t go to their office because I live out of State. I am just hoping they see this message in order to get a solution. This Is unacceptable and the level of unprofessionalism of this company is out of this world. You don’t take care of Your Customers !!! Zero Stars

Positive experience: Whoever goes there, knows what I'm talking about.

Fantastic experience: Very good

Negative experience: Bad experience. Bought my passport, tried to book an airplane ticket that was more expensive than at the airport kiosk. I paid for all the stuff my family needed in Cuba and sent money.... For which they charged almost half of what I was sending as a free. I am terribly displeased with the outcome. Turns out I have been giving profits to the son of a tyrant who sees opportunity in the suffering of a whole country. My dollars went to the pockets of people who benefit from communism while my family suffers hunger, oppression and lack the bare necessities.

Negative experience: I do not recommend people use this business unless they want to support the family of the dictator Miguel Diaz Canel ….

Negative experience: Bad customer services

Negative experience: Do not use Cubamax, it took a year for my family to receive the package. They were charged for them in Cuba even when I paid it here. Most of the packages that were bottled came empty. Worst company to sent packages to Cuba.

Negative experience: I sent two packages with them, and they said that they were going to be around 45 days in Cuba. My family received the packages after 8 months and they had to pick them up in two different place. They didn’t deliver them at my family’s house like they said and like I paid for it. Also, my family had to pay a fee in those two places. They aren’t professionals. I am very disappointed with this company. I DO NOT RECOMMEND IT AT ALL.

Negative experience: I sent a package and they missed one of my items, I had been calling a lot of times and after almost 3 months I am still waiting for my money back or they delivery the product missing.

Positive experience: Today was exceptionally fast, we were in & out, sent money to Cuba. Everyone there is always polite & courteous.

Negative experience: They Cook customer. They say package delivery is one month and it's not true. It takes indefinite time. They dont guarantee when the delivery is going to happen after you pay a very expensive amount of money. I dont recommend this agency.

Fantastic experience: Excellent services

Fantastic experience: Very nice

Fantastic experience: Good service

Fantastic experience: They where great

Positive experience: They need to improve customer service on the phone. Every time I call I end up hanging out after waiting for 30 minutes because nobody answered.

Fantastic experience: Excellent travel agency fast service good customer service

Fantastic experience: Easy access, easy to know and contact them

Fantastic experience: The money was in my family s hands rigth next day.

Fantastic experience: Good people and very professional

Negative experience: Disaster

Negative experience: Rude, treat you with i diference and no body wants to help you with a problem