iCruise.com - Discount Cruise Vacations - All Major Cruise Lines

Fantastic experience: Update: 5 Stars based on corporate level follow-up. While the basis for my previous 1 star review remains and should be a caution to customers, I would like to shout out a 5 star rating for the excellent corporate follow-up by Ismael in the Office of the President. Ismael assured me that my consultant and her manager have been coached on how to handle this type of situation- that it is not a hard and fast rule that 10 days prior the final payment must go through. The customer can request other final payment arrangements and that they must follow this instruction. Original Review: Notwithstanding the fact that anyone you talk to you at icruise will keep repeating their policy of 10 days prior, if they are directly instructed not to do so and they confirm in writing their agreement, they should not be doing so This company will put through a final cruise payment 10 days before it is due to the cruise line. Even though I had extensive emails back and forth (as well as recorded phone calls) in which the agent agreed to my request to stop the automatic payment 10 days prior- the payment was processed against my specific instruction and their agreement thereto. They refused to offer any apology or goodwill gesture.

Negative experience: Buyers be aware of their cancellation policy. It is not transparent at all. We booked 3 rooms on a Royal Caribbean cruise for this coming April. We booked via phone mid August. On the phone, we were reassured that as long as we cancel outside of 90days window, we would get a full refund. We had to cancel one of the three rooms due to a conflict in schedule. I had multiple phone calls to cancel this one room and they kept using the delay tactics on me -- 24hrs to investigate, which turned into three business days, then 3 more business days. Ultimately it took more than 1 month before I could get any substantial answer from anyone. One of the agents we talked to, stated they will provide me a full refund if it was found to be the fault of their agent after their call review. One of the managers emailed me back saying call review was done and they are not at fault. I asked to review the call that was done on Augusg 16th, I was given a "summary" of the call, saying that I agreed the deposit was nonrefundable, which was not what was heard by me and my spouse while making that call! Despite multiple requests, they would not release the call recording to the customer because they say it is "against their company policy". How can you review a case when only one side gets to review the recording? It is whatever they say. It is extremely disingenuous how they operate their business. If you must book with them, get a recording of your own with the agent's name, your name, the cancellation policy (have them repeat it on recording), when you are ready to make payments. Better yet, just book directly via the cruise line. Get a detailed written statement about your cancellation time line. What they give you is not actually cheaper than the cruise line directly when we did our own investigation. We only booked with them because we have had previously good experiences booking with them for 3 of our cruises. Ultimately, after close to 2 months of back and forth with them, they canceled our one room that needed to be canceled with no direct refund. We were given 500usd of future booking credit, that was all they could offer. Such booking credit, cannot be used all at once at the same booking either. It is up to their discretion how much of that 500usd you can use for one booking. All in all, this was a complete mess. We will be telling friends and families to never use this service again. There are others, more honorable agents out there.

Negative experience: Booked a cruise with these guys being told the entire time that I could get a full refund as long as it was at least 75 days before the cruise. My wife ended up losing her job so I tried to cancel said cruise but found out that I had been lied to and that my cruise was actually not refundable. I was on the phone for hours with this guy who was basically a broken ai who just said the same thing over and over again. I will never use Icruise again. They are simply a scam.

Negative experience: SCAM ALERT!! SCAM ALERT!! THIS COMPANY IS A TOTAL SCAM! THEY WILL TAKE YOUR MONEY AND NOT BOOK YOUR CRUISE AND THEN NOT REFUND YOUR MONEY IN NEARLY ONE MONTH!! MAKING EXCUSES. THE WORST EXPERIENCE EVER. #cruise a total scam!! I've paid you $2500 nearly one month ago for a cruise booking you never made for me!!! SHAME ON YOU shaheen qureshi, omkar sarang, matthew saunders Naresh Gandhi you all are scamming call centre robbers. SHAMING INDIAN CUSTOMER SERVICE Beware. Besides causing me a lot of inconvenience and additional expenses, you're refusing to refund my money You are making silly excuses and using delay tactics. Never ever book with @iCruise THEY ARE A FAKE SCAM CALL CENTRE

Fantastic experience: We have had Aimee Murphy help us with our last 3 cruises, and she has been outstanding! Responds to emails and phone calls immediately and is always so helpful. Thank you, Aimee!

Fantastic experience: Aimee was very helpful in getting just the cruise we wanted. Excellent service

Negative experience: CAN’T STOP THEIR EMAILS ! I have “unsubscribed” at least a dozen times following their instructions from their emails but they ignore it and keep sending emails. Can they legally do that ?

Positive experience: Wow! A really easy way to book my first cruise! The website was a great resource and it had just what I was looking for. Thank you

Negative experience: spam calling every single day. Cruise industry is already full of 'deals' and iCruise's deal is not actually much better and they don't offer good packages.

Negative experience: Please make sure you cancel your membership promptly. They will keep your credit card and keep charging $99/yr. They kept sending note that my membership will cancel after a year so I did not call them and then I see a charge for $99. Just poor customer service!

Negative experience: Don’t travel with them. They will never stop calling even after asking to take you off the call list. Absolutely the worst telemarketers on the planet.

Positive experience: It was my first self-service ticket purchase and I found out that I could buy cheaper cruise tickets here, which made me very happy and made me look forward to traveling. But the confusing part is that on the checkout page, my choice was to pay in full, but at checkout I had to pay the deposit, which caused a lot of trouble for me who is not good at English. I want to pay the balance on the website, but I can't find the place, which is really troublesome.

Fantastic experience: I am pleased to share that I have booked several cruises with the agency, and each time I have been thoroughly satisfied. The great prices and smooth organization always ensure that the vacation is truly relaxing and memorable. The professionalism and flexibility of the agency have always been reassuring to me, and I am happy to recommend them to others seeking experiences filled with adventure. Thank you to the agency for their excellent service, and I can't wait to travel with them again!

Fantastic experience: We received an unsolicited email with cruise offers some looked too good to be true. After selecting one it was real and a fantastic deal. 10 minutes we were booked, confirmations were received and Royal had our cruise logged no their web site! Would use this service again!

Negative experience: I sent a request for a cruise quote for 4 people in 2 cabins with specific instructions in the notes not to call me. So they called me. Apparently they don’t read the notes with instructions. Why even have the box if you’re not going to g to read it? So then I called the guy out about the notes & he hung up on me. Then days later someone called me & wanted to give me info on a cabin for 2. Apparently they didn’t read the notes either. They used to have US based agents but now it’s going to a foreign country call center & I don’t like that. If they can’t pay attention to simple notes, imagine what your reservation is going to be like. I’ve used them in the past but I’ll never use them again.

Negative experience: I was looking for a short cruise, for a girls trip with my two daughters. I called my regular travel agent and was ready to book a balcony room for the three of us. Something popped up on my feed and I thought maybe I could shop it at eye Cruise. I called Icruise to tell them that I was looking for a balcony for three of us and she told me she had one for a rate that was $100 less so I decided to book it. Fast-forward to when I got my confirmation, she had booked me for an ocean view room, which is not the same as a balcony. It’s smaller and you can’t open the door. We normally stay too per room in balcony rooms and now we are staying three per room and a window room. I know the travel agent knew I asked for a balcony room. I guess she didn’t have one and rather than saying, “I don’t have a balcony room she said, I have an ocean view room.” Well, unfortunately, I was fooled and booked the Oceanview room to save 100 bucks but now we are all 3 stuck in a room with no door. And yes, I get it, I should have memorized what all the different state rooms were but she knew what I was asking for and I feel like her intent was to deceive. I called a couple times and they told me on the phone that they would check the recordings and get back to me. It’s the day of the cruise and nobody has ever gotten back to me. Terrible customer service. When I called, they just keep wanting me to book more cruises, and will not give me customer service for the one I already booked. Will never use them again.

Fantastic experience: So far everything has gone smoothly with the purchase of our cruise. It was easy to book and pay for and they have great prices.

Negative experience: What a scam company. I purchased two cruise certificates from them. As I was skeptical when I was talking to the sales agent, they gave me 7 days to confirm the certificates would work for they type of cruise I would take and they gave me the 7 days to check it out on their website, which when I searched and it showed that I could get a balcony room on a cruise I might take to Alaska. So I felt good about the purchase until... In the past three days, I've actually tried to book a cruise. The website says a balcony for the particular cruise is $0, I just need to pay taxes. When I go to book, it tells me to call, and when I call, I'm told the cruise will cost me $2000. I was expecting $728 which is the cost of the taxes. I've spoken to 6 people, the only thing they can tell me is that there is a glitch on the website. I bought the certificates with the trust that the website was correct. This company is a huge scam. No one will call back or email back. Every time I call I talk to a different person and go through the same process. I've wasted hours trying to make this work with them. It is IMPOSSIBLE.

Negative experience: DON'T CALL ICRUISE!!! I made the mistake of calling iCruise for information on an Alaskan cruise. I said I was just shopping for information & I wasn't interested in going in 2024 but maybe in 25. That didn't matter to them, after getting information on some cruise prices, they wanted me to book right then. I keep getting calls everyday for a month, & even after asking icruise to be taken off their call list but they keep calling. I threatened to report them for unwanted calls, (& I DID) it didn't help. I threatened to never use iCruise even if I wanted a cruise, that didn't stop the calls. It's been 2 months now & even though the calls have slowed to 2 or 3 times a week, they still freaking call. I keep blocking their number but they have so many, & I'll keep blocking them. I WILL NEVER CALL ICRUISE AGAIN.

Negative experience: Booked cruise last year .. never been informed I am at AUTO RENEWAL annual fees ! Got charged 100 $ this year, ALL kind of lies ... nothing but lies be aware.. booked ocean view received interior room same price ! , told one time fees of 100$ to get 500$ next year ! , and at that next year said we apply the 40$ .. OH OH ! where is the 500$ .. said because you chose cheap cruise of 4800$ so we only apply 40$, to get the 500 you have to book 12000 or more .. even 11 months later got the other hidden 100$ charge saying annual fees! , and no refund.. spoke to one of most rude person you can meet with AARON ! .. hang in my face saying no refund, no supervisor, very rude and super liars

Positive experience: Most of cruise pages allow me to choose different locations of the vessel except Diamond Princess. That's why I didn't choose Diamond Princess. How ever I can't find the links to book my port trips and the special restaurant.

Fantastic experience: Making a reservation was as easy as making hay in the summer. The website worked well and the price $ 2,753.98 4D cabin for the May/2025 Allure of the Seas cruise was reasonable. Finns sell this cruise for 1000 euros more expensive. let's see what the price of the cruise will be next year? Who knows?? No one's physical the person has not been contacted. Is this the modern era?? BR from Helsinki Jukka PS! Greetings to Corina I

Negative experience: I was booked for a balcony cruise at a great price...I never received my email so I called back and talked to Eric...he would not honor the price and wouldn't let me ask to a supervisor or the person that booked us...I had to cancel the cruise and rebook on the website at ahigher price...very rude...I wish I had time to look elsewhere but I am traveling and very busy with family. Horrible experience.....

Fantastic experience: Excellent costumer service, honestly I was a little bit worry about the whole call but the agent was very friendly and helpful and they have knowledge of what the company offers 100%. I hate when they transfer calls but this was never the case. I booked my trip and I’m so excited!!! I recommend this website

Fantastic experience: This is the only company that had last minute Black Friday deals on cruises for Thanksgiving. I got mine with them for a half price!!! I'm so happy and excited to enjoy this cruise with my daughter.

Negative experience: Horrible. Consistently. Shabona is daft, difficult, antoginistic unhelpful. Justin lies. Unprofessional. Avoid this company if u want a competent experience. Sign up with triple AAA.

Positive experience: Starting was positive, then delay after credit card data....not good.....then other data for Next 4 rooms ..... when attempting evening after 10pm ....there was no staff (despite "live chat" advertisement).... It was referring to preset computer that was unable to answer Questions and was time sensitive...... LIKE TO CHANGE THE SCORE TO 5....BUT ONLY AFTER TALKING TO A LIVE PERSON, ADAM (FLORIDA). HE WAS A GREAT HELP!!

Positive experience: Being a member of the iCruise Club, I receive no assistance or guidance from iCruise. I do not know what benefits I get for my cruise bookings or how to use them for my travel expenses. The only time I was getting a lot of calls was when iCruise was trying to convince me to join the Club... Reviews mater! After mine (above) I was contacted by an iCruise representative and we had a long chat about my concerns, their assistance and the value of credits given for cruise reservations. I am delighted that iCruise really cares about their customers trying to understand and comply with our needs. I received assistance in identifying and making reservations for a hotel I need in Argentina. I also received credits to use onboard of my next cruises. Thank you, iCruise and specifically Ismael for all your efforts. You definitely helped me, I hope your company helps other travelers as well.

Negative experience: Booked 41 days before cruise departure. Was informed by agent that we couldn't book air through cruise company. which offered 2nd passenger flys for free. Wondering what other suprises we might encounter during trip?

Fantastic experience: Hi from New Zealand Great to have James looking after us with booking this cruise. Excellent service thus far so good to deal with someone who knows what they are doing quick to response and super efficient. Thanks James really appreciate your work Paul & Kerrin

Positive experience: Easy online booking, however itinerary on iCruise has not been updated with changes to the ports being visited (which were released 1-2 weeks prior). If there are specific ports you want to visit, I recommend checking itineraries on several sites to ensure the information on iCruise is correct.

Positive experience: Mark was very nice and helpful in setting up our cruise package. Would have rated a 5 but for some reason the purchase confirmation came through with the incorrect paid deposit amount, which was quickly corrected. Would strongly recommend using!

Fantastic experience: I was skeptical when I booked the cruise because the cruise line had said the trip we wanted was sold out. I did it effortlessly with icruise, and then wondered if it was a scam. After an IM chat with icruise rep I then went to the cruise line chat and confirmed the cruise with them. So it seems we're all set. I do wish there had been a way to select our stateroom, as I worry we'll be in a less desirable one. Icruise did say they purchase rooms ahead then resell on their website. I do hope it all works out.

Negative experience: If I could give no stars I would!!!! Icruse is a complete fraud. They quoted us one price for our anniversary cruise, got deposit from us… now when the time came to pay, the cruise line’s website shows that we owe $1000 more than ICrouse originally quoted. We have all of the information in the email from icruise. The original quote, and the amount we’ll owe after the deposit. Now the agent who sold us on the deal doesn’t take our calls or wants to reply to texts from cruise line. The representative from icruise kept my husband on the phone for a few hours saying that he is working on our issue. Then he said that issue had been resolved and all we need is to give him a cc to pay original amount quoted by them. However, my husband made representative check with the crosse line, only to find out that cruise line is not going to honor that price. How can this be? How can a legit agency operate like that? If this isn’t a fraud, I don’t know what is. Save yourself trouble go straight to cruise line… and deal with them.

Fantastic experience: Booked Aug 13, 2023 for Royal Caribbean Adventurer of the seas for Feb 24, 2024, I have booked with Icruise before and has been a pleasure working with them. Thank you Ismael for all your help looking forward to going on our cruise

Negative experience: Update: The fine is a result of your website publishing false information, which is your company's fault. If anyone should be fined, it should be your company, not the customers who were deceived by your website's false information, right? Remember! All these problems are ~ Caused by your website publishing false information! Update (September 7) If you insist on fining me for canceling my order (Confirmation Number: xxxxxxx), that's fine. In that case, please also cancel my other order (Confirmation Number: xxxxxxx). I am canceling all of my orders and will no longer participate in any of your trips. Thank you. (Original) I have always been very satisfied with your company's services, but my recent experience has been disappointing. I initially booked a 5-day, 4-night balcony cabin trip on the Royal Caribbean Singapore cruise for January 25, 2024. Later, I saw a very good price for the same 5-day, 4-night balcony cabin trip on February 1, 2024, on your website, so I booked that as well. However, I later found out that the Royal Caribbean website and app showed that the February 1st trip was only 4 days and 3 nights. When I inquired with your customer service, the only response I got was, 'Everything is subject to Royal Caribbean's terms. If you are not satisfied, you must apply for a refund within 24 hours.' This was all due to the false information on your website. Not only was there no apology, but I was also told that if I wanted to cancel, I had to apply within 24 hours. Of course, I complied and applied for a refund within 24 hours. However, my wife was very upset about this and decided to cancel the January 25th trip and instead join her colleagues on a 6-day trip to Japan. Because I strongly support your company's cruise travel, I later convinced my wife to join the 4-day, 3-night balcony cabin trip on Royal Caribbean Singapore. However, we can no longer participate in the January 25th trip, and the deposit will definitely be forfeited by you. All of my loss and dissatisfaction from my wife was caused by the false information on your website. I hope this will not happen again in the future, as I still frequently participate in cruise trips, such as planning an Alaskan cruise for next summer vacation.

Negative experience: Worst customer care ever since going to a call center model. Reviewing notes, not knowing the actual issues, and confusion when addressing the issues with the cruise line. I have multiple e-mails indicating the issue has been handled, but here I am wasting precious on-board time trying to resolve the matter.

Negative experience: Booked 1 cruise- NEVER AGAIN!!! Don't believe a word they say. Very slimy tactics. Got convinced into buying a 'membership' with 10 day cancellation option. ABSOLUTELY terrible dealing with them to cancel. Very rude. Read BBB reviews which I wish I had read before. Count your fingers after dialing them up- you may be missing a few.

Fantastic experience: First time using icruise so have to wait and see how things turn out. Corina was friendly and very helpful, plan on calling her again on our next cruise if this works out like it's suppose to. Thank you Corina

Negative experience: One of the worse service this morning by your agent . She never help she is telling me my postal code is incorrect but I ask what I need to do she said call back again . Her name , I think, is Akansha. Very bad service from Your office in India.

Positive experience: Called for clarification of perks but had to wait till Monday for reply. I called the cruise number and was told the price was $1800 more than what was listed on the website. Fortunately I was able to book the cruise online but felt that the call-center was trying to take advantage.

Fantastic experience: Diane Kelly was extremely helpful in our getting our August Alaska cruise setup and booked. She was also very friendly and patient.

Fantastic experience: We were just exploring the possibility of taking a cruise and ended up booking a cruise that same day was insane I was all because of our absolutely amazing agent, Melinda Gierowski, she led us through the entire process, getting to know what we were looking for and exploring options for us to consider. We spent 2 hours with her and she seeming took on our goals as her own. Melinda was also able to save us money, and got us a better deal than we had expected. Melinda is a rock star.

Negative experience: Bad experience. Would not book with them again. Recently booked my very first cruise to Alaska through them. Excellent website is what I found attractive. When I booked my cruise on Mar 3rd I paid $979 for my room and $1466 for total package. A few minutes later I checked on the NCL website and same package was selling for $1366. Because the same class of room I picked was priced at $879. Couldn't call in as I was out of the country. I sent in 2 emails asking that the difference of $100 be refunded. No response. I sent in an online form to Customer Service. No response. It was only after I returned and called the 800 number on Mar 24 that they responded. Again 3 different CS agents responded fairly quickly but gave me the same polie but routine response that on the day they checked, the best price was above what I paid so no refund could be given. Completely ignoring my plea that on the day that I booked my cruise, their so called discounted service was charging a $100 more for room than direct from cruise company. Very disappointed. Won't book through them again. Better to go direct through cruise line or find a discount company that actually provides discounted fares. All recent. If I have the energy I may yet go to someone further up the ladder and ask that this be set right.

Fantastic experience: This is a very efficient and customer service oriented company. We accidently clicked twice while booking and inadvertently booked two cruises. Francisco and Paola responded to my email the next day and promptly issued a refund for the duplicate cruise. Many praises for and thanks to iCruise!

Fantastic experience: Lidia is super awesome went above and beyond answering our questions very pleasant and welcoming voice. Super patient with all of our questions and very full of knowledge. She’s definitely awesome and I would love to have her book all our future cruises as well. Great experience definitely a life changing one ❤️

Fantastic experience: Amin was my rep for booking a Cruise Vacation aboard The Liberty of the Seas and he was absolutely a pleasure to work with. He is very knowledgeable and gave me multiple options to fit the needs of my family. I definitely would recommend using him to any one who is interested in booking something similar for themselves or their Family.

Fantastic experience: Working with Christine was great. She went above and beyond my expectations. My situation with booking our cruise with a previous person was a bit if a mess an unfinished. Christine made sure to help and finalize our trip so now we can look forward to our upcoming trip.

Fantastic experience: This is my very first cruise. I looked on five different websites and all of them were booked so I decided to make a call and I had the pleasure of speaking with Margaret. I’m happy I was able to speak with her. She made the process less stressful was very informative

Positive experience: I book for 3 people in a cabin and only show 2 twin bed. I been calling all morning to find out if I can get a full size bed with a twin bungle bed that I saw online with the pic of the cabin. I was on the phone for over 45 minutes and a man on the phone can't help me. First he said you can ask for that when you check in. But I want to be sure I get it before I board. Then he transfer my call to customer services that can help me. I wait for another 30 minutes no one answer my call. This is my first time I am doing the cruise. I am not sure If I want to do it again. I hope when I get there, they will not disappoint me.

Fantastic experience: We are booking this cruise to celebrate a birthday. We are going to be traveling with family and would like to have cabins close to them. She voiced these desires to the cruise line and they will try to keep us close. We booked a guaranteed Oceanview cabin as did our family members.

Fantastic experience: Melinda took her time to explain everything clearly and seemed to be trying her best to meet my needs. As a first time ocean cruiser I appreciated her help to navigate a new and somewhat confusing process.

Negative experience: The agent I dealth with was very good. but after my bookiing I discovered I would have a conflict. I wanted to get my deposit refuned and so far no one can help get this done. I am told it was a non refundable deposit but tried to cancel in less than 48 hours.

Fantastic experience: I used the app to book the cruise. It’s easy and straight forward, no hidden costs. I appreciate that the price didn’t increase after looking up the same cruise for more than 7 days. That is what usually happens nowadays when they see that you are interested and use the same IP address. Highly recommend you !

Fantastic experience: Lidia was wonderful! Took all the time we needed to decide on a cruisetour with Holland America for Alaska. This will be our first time crusing/first time to Alaska so a lot of questions and unknowns for us. She compared and reviewed several cruise lines for us to help with the decision and find what would work best based on our research of the places we want to see. Many thanks!

Fantastic experience: Website was quick and easy to use. When I phoned due to a missing email (my fault, it was in Junk!) a very nice person called Albert helped me out. Very friendly but also professional.

Positive experience: 3.5. Lisa got the job done . But. I am a senior citizen and I would have liked a bit slower and gentler service . I was on hold a long time . Than rushed to book I do not think I will use this service again. Dawn

Fantastic experience: Aimee has been awesome to work with. Highly recommend her for any cruise you want to take. Very helpful and when she says she will get back to you she does in a very timely matter

Fantastic experience: Nope Collins was simply amazing. She tried so hard to get me & my family on the Disney Dream cruise. She was sweet, kind, helpful, and extremely patient. I’m definitely going to get back in touch with her to plan my cruise for next year.

Fantastic experience: Maggie B. Was excellent. Patient answered all my questions. It's a group of us going she waited till everyone was secure with the booking, we didn't feel pressured. I will be booking with her again for sure!! Oh and see called the ship to ensure my health accommodations!!!

Fantastic experience: Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Great value for money! Highly recommended!!

Fantastic experience: Tammy was very helpful and thorough in explaining and booking our cruise. She is very knowledgeable and can answer most questions right away. Those she can't, she looks up and answers promptly.

Fantastic experience: Had a great experience booking our first cruise! Mark McCallum is an absolute asset to the company, thorough with his details and really explored all options available. He was so nice and great fun. 10/10 would recommend booking with him

Fantastic experience: Icruise experts were helpful, knowledgeable, and really seemed to care about helping me find a room for my desired cruise. I waited until 3 weeks before the cruise to get started and I was very lucky that they contacted me the minute a room became available.

Fantastic experience: We have just booked our cruise to Alaska on Princess through Demetrius. So far our experience has been good. Hope we will get similar service till we return back from the cruise.

Fantastic experience: I've used Dorie at iCruise for several years to plan and book my cruises. She has always been available to me, pleasant to work with, and knowledgeable. She has saved me lots of money as well by using her knowledge of cruising and the perks provided by iCruise. A great company and a great agent!

Fantastic experience: Maria was very kind and helpful with the cruise. she provided excellent customer service and all details of the cruise. It will my first time in this cruise ship, so I will comment my experience.

Fantastic experience: I was hesitant at first to book a cruise as I did not know anything about the dos' and dont. Mark McCallum went above and beyond on helping with the booking and advising on where's best to reserve a room for a first timer. He was just so incredibly NICE! I highly recommend booking through iCruise for awesome deals and amazing customer service. Thank you so much Mark

Positive experience: I have been dealing with your company for several cruised and use being helped by your trip advisor. But lately, for certain reasons, I am receiving no responses from your trip advisor. All that is coming only auto reply. Though after several trial, goes familiar with your online system but somehow I need some clarification. In my case as I live in a country with GMT +7, email communication would be the best, as we did before. Regards.

Fantastic experience: Misty has been a great help with our cruise booking. She took the time to help us sort out various scenarios in order for us to book at their great prices. She truly went above and beyond for us. I would recommend using Misty for any cruise vacations.

Fantastic experience: Great experience. Demetrius was thorough and patient. I had many questions as I am a first time cruiser… He was very clear in his explanations as well as efficient with booking.

Fantastic experience: Michelle was so wonderful. We had our friends on speaker phone the night we reserved our cruise. She made it possible to have our balcony room together. She answered all of our questions and made our concerns easier to handle. She deserves 5 starts and more. We all laughed and just enjoyed our time reserving our lifetime dream of taking an Alaskan Cruise with our best friends and to top it all off.....we will be out on our cruise 4th of July which is my 64th birthday. I and all of us are excited and can't wait.........

Fantastic experience: There is literally only one way to describe Ms. Harden, absolutely amazing. She was extremely kind patient and understanding to what my needs were when booking my cruise. She took the time to listen to my budget and what I needed and went above and beyond to try her hardest to work with the criteria I gave her. She spent as much time as she needed until she knew she exercised all options to assist me. I will in turn tell everybody I know about her. Thank you Mam for all your hard work. Very grateful.

Negative experience: So far I’ve had a terrible experience with them and it’s only been 6 days since I booked by trip. First, our booking agent made a mistake and did not place us into the requested adjoining cabins. I caught the mistake when confirmations were sent out the same afternoon. I promptly emailed and asked for the error to be corrected. I was assured over email that it had been corrected but the agent refused to provide any confirmation number or written confirmation. I was told I would receive an update closer to my trip date (7 months away). This didn’t sit right with me. I called the main customer service number when the office reopened on 10/31. Was on hold for more than 2 1/3 hours for someone to tell me that, I’m fact, our room numbers had NOT been corrected. The agent assured me the problem would be corrected but it would take a few days to get approval for them to pay more to get us adjoining rooms on another deck. No problem- we agreed to speak on one week and set a phone call meeting. The next day I begin to get harassing emails from our original booking agent saying she has canceled our reservation. Then she emails saying she can cancel if we would like since we don’t have the rooms we wanted. I’m immediately on the phone to customer service to see if she’s canceled our reservation without my approval or consent. The agent assured me nothing was wrong with the booking. An hour on the phone. As soon as I’m off the phone I get another email from original booking agent threatening that she had again canceled our booking. Back on the phone to customer service. Another hour plus on the phone. The person I spoke with was actually shocked when I forwarded her the emails. Mariela was gracious and helpful. Probably the only person that I felt was listening to me and understood how ridiculous this all was. I was assured the booking would be locked and the rogue agent would be dealt with accordingly. We still didn’t have the adjoining rooms! They called this morning and said it’s too much money for them to absorb the cost of putting us in the type of room we originally asked and paid for! For all of my trouble I was offered $100 credit per cabin. Stay away.

Fantastic experience: What a wonderful way to start your trip when you have a representative like Heidi helping you. She made it so easy and got me the best rates it's unbelievable. My sisters and myself are going on a cruise and she accommodated every amenity I needed all the way down to the dining time. I couldn't have asked for anything better! I've been on cruises before but I've never had a representative help me as much as she did! I hope everybody can call on Heidi! Thank you so much for making my trip as easy as possible!

Fantastic experience: Angie was very thorough working with me to arrange my trip in the most cost-effective way possible. She consolidated everything so that my cruise fare, port fees, taxes, gratuities, insurance and ground transportation were on one invoice. She answered all of my questions and eliminated my worries. With my flight rewards, the total cost for my eight-night Royal Caribbean cruise came to less than $100 per day. If things continue this smoothly through the cruise, it will be a great vacation!

Fantastic experience: Corina was awesome! Was swift to find what cruise we wanted and I appreciated her knowledge and also the ability to hear and understand her clearly. She’s a gem better keep her happy! Raise?

Fantastic experience: Jasmine Thomas with icruise was great. She demonstrated excellent customer service and was very knowledgeable. I was having difficulties planning my trip. She assisted me and everything got done. Thank you Jasmine for your patience, understanding and thoroughness. You are a true asset to the company.

Fantastic experience: After multiple issues with my reservation, ( 3or4 agents tried to help me with no succes) Maggie Britton was the one and only (Lol) that could fix my problem. She was very helpful, it was a pleasure being heped by her. I would recommand her to anyone that wants to take a cruise or vacation .

Fantastic experience: Had the pleasure of booking with Mark Kostner. He educated me on all deals and promotions and was able to accommodate booking my room next my family. We got the best rate through iCruise. We also discussed my concerns regarding vaccination protocols/policies for our destination in which he throughly explained. Thank you Mark for all your help in booking our family vacation!!

Negative experience: I generally do not rate a service or event unless it is extremely good or extremely bad. The other point I want to make up front is that I have all the email strings and phone records to back up what I am about to say.... I've just returned from a Cruise booked through iCruise on Holland America Nieuw Amsterdam. I rated Holland America's efficiency, customer service, crew attitudes, entertainment, food, etc., at a 9 out of 10 overall. The Crew attitudes and service toward us was a 10. However, "WMPH Vacations" in Delray Beach, FL, the agency that iCruise hooked me up with, was horrible. The first agent I worked with misinformed me and incorrectly booked the travel insurance portion of the cruise. Attempts to correct, which is what I was asking for, ended up in total incompetence on their end and necessitated cancellation of the entire booking. I and AX are still in the process of disputing and obtaining a refund on the travel insurance issue. Wanting to still take the cruise, I requested and got a second agent to book the same cruise, absent the travel insurance that I then pursued on my own. While he/she was good for the first couple of days, once final payment had been received, I was unable to communicate with him/her ever again. Multiple phone calls with messages left, and direct emails to the agent were ignored. Basically, we were ghosted and left on our own to navigate the cruise from that point. We did that successfully, but through no efforts or assistance with the agents at WMPH Vacations. So I'm not sure whom I'm rating here - probably all three parties - iCruise for having such an incompetent agency, the agency itself, and certainly the two agents I had experience with at the agency. If you can find another way to cruise, I recommend it not be through iCruise. I will not use them again.

Fantastic experience: Margaret, what could I say good about her, she did a beautiful job she did her homework and I got myself a great deal, I mean a real great deal so. I appreciate everything that you have done!! put in the effort of making me saving some good money, your professionalism was greatly appreciated Rodney.

Negative experience: The sales agent was wonderful until you pay for your trip, then they ghost you. No replies to calls or emails, (Hello Laila!) Speaking with the company directly will also be a futile waste of your time, only promises that they will call you back. I'm taking my 78yo mother on her first cruise and we are stuck in a balcony room overlooking a lifeboat. Thank you iCruise. The amazing "deals" are the same as what the cruise ships offer. Really no reason to use them.

Fantastic experience: Judy Mason is the best agent I have ever worked with. She's professional, efficient, but most importantly, she gets the job done. She has relationships with the personnel at the Cruise Lines and is able to accomplish things that others can't. I highly recommend her.

Positive experience: Any time I tried to get someone to contact me when I registered my interest online, nothing happened. In general, not good at all at calling back or replying to emails. Not sure if this is always the case or because I'm in a different country/time zone. However, once I called them and spoke with Gina directly, she made the whole process very easy. Bookings organised immediately then. She was also super helpful with other bits of information regarding the ship, the cruise experience in general, the location we will be staying in prior to our cruise etc. So excited for our trip now!

Fantastic experience: Gina was extremely pleasant to work with!! She is very knowledgeable about the entire cruise industry making our conversation easy and upfront. She was able to answer every question so so so helpful booking our trip. We look forward to working with her on future endevors!! She is the best!!!!

Fantastic experience: Maggie is the BEST!! She has helped me book 2 cruises so far and I am sure there will be more in the future! She is super knowledgeable and works within your means. She listens to what is important to you and creates the vacation of a lifetime!!! I highly recommend her and her services!!

Fantastic experience: Since it was my first ever booking a cruise experience so i had many questions written down with me and I really needed someone from booking side to listen to me carefully and answer my queries patiently and completely. Miss Janetlynne really fulfilled all my queries and i booked my cruise on the same 50 minutes call. I really appreciate her efforts. Hoping to really enjoy my cruise the way i am imagining.

Fantastic experience: I find iCruise excellent to deal with. Not only are they hard to beat on price the customer service is excellent. Judy Mason in i.Cruise is a star. She makes booking a cruise so easy and she does all the chasing around for me. I have and will continue to recommend i.Cruise and especially Judy to family and friends.

Fantastic experience: Danielle was more than helpful. First I wasn’t sure if I should book a cruise through icruise, however it was last minute and I really couldn’t find anything. It was my 2 grandsons birthdays and my daughter was searching and so was I. So I typed in last minute bookings and I’m excited to say my experience was great. Thanks again Danielle for helping me book this Disney Wonder cruise you were amazing!

Fantastic experience: Lisa Simons at Icruise could not have been better at her job. I have in the past booked my own cruises, but I am glad she assisted me. She went over every detail and found me the exact cabin I needed. Would highly recommend that anyone cruising use Lisa to help them

Fantastic experience: I had a great experience working with my cruise advisor, Leila. We worked together by phone and email. She was so pleasant and knowledgeable. I’m looking forward to recommending the business to family and friends. I will definitely be using them again in the future.

Fantastic experience: I been using Alena service for arranging my cruises also for some of family members. And friends for more than 10yrs. Every time I had apiece of my mind and all my requirements, Always happy with the service, Can’t wait for my next cruise.

Fantastic experience: Janetlynne Hood is the best travel assistant we have ever had. I say "assistant" and not agent because she really does assist us in making the best choices. She and her I Cruise partners have given us fantastic service and follow through.

Fantastic experience: You have great prices and you made it very easy for me to book our cruise. I will come back to you for our next one in November. I did not know your company was based in Florida. Florida is my second home. (I'm Cuban), . I will be your customer for life, and I have a long life ahead of me. I am only 77, but with very low mileage. Salud, Hector

Fantastic experience: Katrina is a most patient, knowledgeable, and delightful human being and agent. She stayed with me throughout all sorts of variations and permutations in my plans but remained sweet, kind, and helpful. Because of her, I would up with the perfect trip. Thank you, Katrina! all sorts

Fantastic experience: Natasha greatly helped me plan this cruise trip. She facilitated and made arrangements to accommodate our dietary restrictions and made sure that our special needs child will have a safe and comfortable trip. Thank you and God bless!

Fantastic experience: Magrearte was fantastic, she answered all our questions. She was very knowledgeable, courteous and has a wonderful personality. She stayed on the phone until all our questions and concerns were answered. Magrearte also went out of her way, she was on the phone after hours. We know we can contact her if we have anymore questions. I’m sure we will be in touch with her in the near future. Thanks for all you did Magrearte, you went above and beyond. The human touch and voice was much better than trying to book the trip on the computer by ourselves.

Fantastic experience: I was on edge about booking a last minute cruise and flight all by myself so I made a phone call simply to ask some questions and that's when I meet Tammy. Tammy is phenomenal! She has gone above and beyond to make sure every single detail is taken care of so that there is no need for me to worry about anything. I haven't traveled in quite a while and wasn't sure of all of the new regulations and COVID rulings but she stepped right in and gave me all the information that I needed to put my mind as ease. I found Tammy to be quite resourceful and knowledgeable in all areas of travel. She took care of booking everything for me and made sure I received emails along the way with all of the details. If you're on the fence, give Tammy a call. No pressure about purchasing anything and she is super polite, laid back but professional. She could have taken the easy way out and just booked whatever but she didn't. She searched and made sure we were getting the best price available. Tammy is my travel HERO! I would highly recommend Tammy for any travel needs that you may have,

Fantastic experience: Katrina was very helpful. I had some issues with my card and was able to call her back several times. I felt she was very honest with me regarding the different boats and cruise line companies. I would definitely book with her again.