Tornado & El Expreso Bus Company Jefferson

Fantastic experience: Exec

Fantastic experience: Very pleasant ride rode very comfortable

Positive experience: Much better .. nice seeing a little more big for customers…

Positive experience: I'm traveling from Dallas to Monterrey now,but guest what the boss is so hot is no air condition!

Fantastic experience: Highly recommend for travel between Dallas Austin Houston San Antonio A++ Super clean buses Super clean offices Excellent customer service Punctual pick up and drop off Buses smelled fresh and had a welcoming feeling

Fantastic experience: Really good experience

Fantastic experience: Excellent service

Fantastic experience: Clean bus station.

Fantastic experience: Good and fast service! Thank you!

Fantastic experience: They need to work on their inside and outside look really dirty everywhere

Fantastic experience: Good place, good service, good experience in every trip...

Fantastic experience: Great service, very pleasant service, and very polite.

Negative experience: I would give a cero if possible...horrible waiting time 2 hours and still waiting 7: 40 am departure and its 9: 30 am and still here!!! But if you are 2 min late and the bus is here they will not wait a minute for you...the tellers are very vague when you question them

Fantastic experience: Good

Fantastic experience: Great bus for a great price! Would bus again.

Fantastic experience: Nice place, restrooms need to be cleaner

Positive experience: Good service, friendly front desk girls and safe bus drivers. No complaints here besides when they talk into speaker it isn't the most clear and it was hard to tell what was being said.

Negative experience: Beware of the luggage handler with the fiesta ball cap. He tells my wife that her bags are over weight without putting them on the scale. He then tells her "I won't charge you if you give me whatever $$$ you're comfortable with" she agrees to all this while I'm in the rest room. I told my wife "NO! ABSOLUTELY NOT" Her luggage is way below the weight limit and I wasn't gonna give him any money just because. He was trying to scam her.

Fantastic experience: I loved the ride. It was comfortable and super fast.

Negative experience: I would not say it would be a bad bus company but the only problem we dealt whit was that some stupid worker from here sold our seat tickets and sold them to someone else ! And had to call them numerous of times whit them hanging up on us ,just pls consider another bus service because this one ain’t it

Negative experience: Did Not visit there??

Negative experience: They resale the ticket to different people for the same seat so you are standing and waiting to get a seat somewhere!

Negative experience: Cuidado! este lugar, venden doble boleto y no llaman tu nombre para dejarte a propósito. No es recomendando.. Buy at your own risk! This place will double book your seat and then intentionally NOT call your name so as to say that you missed your bus & then not refund you and obligate the consumer to have no choice but to go on a different date. Not good for business.

Fantastic experience: Very well and organized staff

Positive experience: Their good as you can expect for a bus company trip was fast bring sweater or blanket bus ac is really cold

Positive experience: Price is fair but the bus Stops many times before your destination. Will make a regular 16 hour trip into 20 hour .

Negative experience: They stop too many times during their route. I don't recommend them.

Positive experience: Ladies speak too close to the microphone so that what they are saying is not understood.

Fantastic experience: Real good travel service in the bottom area .,don't know on the 2nd floor.,just need to improve the customer service.,need to be more smiling and friendly. We are paying for a service and expect a good service.,both at the ticket booth and from the drivers .,they need to be have more courtesy .,

Negative experience: Have the dirtiest bathrooms out of all other Tornado bus stations. Very little communication to passengers about bus routes. Remember this is a very central location to many parts of the US so having more bilingual employees is very beneficial. I had better communication in Tornado stations in México than I did with the Dallas location

Positive experience: The lay over is horrible. But the buses were clean and the ride was okay.

Fantastic experience: The good thing about being a Senior, I got a discount for my trip to El Paso Texas.

Negative experience: The worst experience. They kept delaying and left the station at 12:15am instead of the scheduled 6:15am because they don’t want to arrange travel to the people transiting and we’re stuck in Mexico boarder customs. Customs are unpredictable and the company either needed to disclose bus hours depend on the customs or need to keep their word and arrange something for the others. I am reporting this outrageous mistreatment to BBB We drove over an hour to the bus station and we’re stuck in Dallas for over 6 hours with 3 minors.

Fantastic experience: Better than Greyhound that's for sure! Affordable prices and convenient stops along routes. The bus schedule is always on the dot and in those strange times where it isn't it is due to issues beyond their control (traffic/weather). People complaining on the terminals, snacks available and restrooms... have that in mind when paying an affordable price for a bus ticket. I recommend those concerned about food to pack snacks/meals since the buses might stop to pick up passengers but will not let passengers out for a restroom break until later. (98 dollars El Paso - Dallas route)

Fantastic experience: Good mostly. Ticket booth not so good, snoby chicks. Comfy seats, I did not even use the seat cushion I cary. 7+ hour ride. Good driver, safe.

Positive experience: Nice and clean

Positive experience: I used this company with my wife and two teen daughters from McAllen to Dallas and back. I saved over 100.Dollars over the National carrier. I had nothing but a positive experience both ways The agents were friendly and provided excellent service with ticketing and baggage claim. Bus arrived on time in both directions. Their station in Dallas was simple and easy to get in and out. The drivers were both professional and made us feel safe on our trip. I highly recommend this company for direct service between McAllen/Dallas route

Negative experience: 1st time riding on this bus from Dallas to San Antonio. Unfortunately, bus broke down in Austin. Have to wait 40-60 min for the next bus or get on another bus and stop for 30 minutes in San Marcos. Best thing for me was to have my wife come pick me up. No mention of partial or full refund for inconvenience. Don't think I'll be riding this bus again.

Positive experience: Great ride, but no connection to cellular phones.

Fantastic experience: It was a fast ride and straight to my destination comfy with charging ports and tv

Negative experience: BAD CUSTOMER SERVICE

Fantastic experience: I love it

Positive experience: Drivers are good, never speeding. I like the late night buses, less traffic. It is a bit unorganized at times. The microphone/overhead they have outside should be replaced, you cannot understand a single word they are saying. they do not answer the phone. The “24 hour” line is ALWAYS busy. Was on hold for 20 minutes and I gave up.

Fantastic experience: Honestamente mejor que grayhound " in many ways their customer service it's excellent. Buses are always clean..n mostly on time!!

Negative experience: Just find out is $30 dollars more expensive than Omex, just a block away, they dont cancell or refund any money, i feel robbed from this company, check everywhere else before thinking in tornado buses.

Fantastic experience: Love this place I would like to thank el guero for always being so helpful and all there staff members they are amazing I recommend this place to everyone out there that need to travel ❤☺

Negative experience: 0 Star's GARBAGE! Don't buy tickets from there, they'll steal your money! I bought 3 tickets for $580 and I couldn't use them, and they didn't refund my money. ‍♀️ They hang up on you when you have specific questions. Bought 3 tickets for $580 and I decided I didn’t want to use them and asked them nicely if I can get my money back or if can someone else from my family use the tickets they said no we are not giving u ur money back sorry and hung up …who does that? I do not recommend at all.

Negative experience: The service was horrible from the interaction with the staff to the bus being almost 2 hours late and having to resort to a different method of transportation which costs more to Houston for a flight. On top of that they didn’t refund or give any options, where I live I don’t have this service so why would I need a voucher. Customer service for this bus service is not understanding, these people just stole my money point blank.

Fantastic experience: love those buses

Positive experience: Ladys are so friendly and helpful

Fantastic experience: Great service, all personnel were very professional and friendly

Fantastic experience: Great customer service

Negative experience: It is hot in the bus! This is why I don't like taking the bus.

Fantastic experience: Excellent driver 'safe driving'

Fantastic experience: Perfect trip enjoyed the ride home. Five ⭐

Fantastic experience: Great service you can trust them to get where you're going safely always

Fantastic experience:

Fantastic experience: Affordable and fast service from El Paso to Dallas

Fantastic experience: Great experience and friendly staff and drivers!

Negative experience: The Tornado bus is the worst bus line, first it arrived an hour late, then they sent the oldest bus they had and nothing worked for it, not even to be able to make the seat back, I would never use it again

Positive experience: Service was friendly mostly used by the Hispanic Latino community but anyone welcome the terminal attendant Rochellio is super kool and very helpful even though I knew little Spanish. It was one of my crazy Gemini spontaneous moment to get on the bus and go to Mexico for the weekend for some good food and short vaca… why not. Yes, the bus was 30 min late, but they load luggage, passengers and within 7 minutes we were on the road. The bus clean and the seats are better than Spirit . I read other reviews, I get it people get upset for delays but planes have delays and cancellations on top of it too.

Positive experience: Good service. Nice comfortable seats and excellent service

Negative experience: I've been in better buses for less money

Fantastic experience: Great Experience and quality of buses compared to for example Greyhound.

Positive experience: I just went there to drop off a friend. They don't have parking so you will have to park on the road or there is one in front of the stop but I believe it belongs to the restaurant there. If you go early morning, I don't think that should be an issue but later it will be. Most of the people you find there are Hispanic but it is a very good place for the people who just speak Spanish as for sure you will find someone to talk to on your trip. I never travel with them, I like greyhounds more as they have more leg space and are cheaper. But I don't travel by Bus anymore. Having my car and flight are reasonable compared to the bus as it takes less time to travel.

Fantastic experience: Very sad to say goodbye to someone very special to me I love always in my heart

Negative experience: Disgusting no ac and we’re in Mexico traveling back to Dallas can’t believe I talked my self into giving them another chance I’m trying to up load pics of how nasty they are I have pics from the first time I came and now when I’m returning home

Positive experience: Professional service. Clean buses No Wi-Fi on bus Great prices

Negative experience: this bus company ain't worth a damnn cent bad service people in the office don't care about you one bit if i were youll i won't even think about traveling with them bad bad bad service

Positive experience: Service was good, but the busses were crowded, they stopped the bus for a 20 minute break in a Chinese place when there was only Mexicans ride the bus plus had to look around for a public restroom.

Positive experience: No wifi. Sloooow buses! Cheap though

Fantastic experience: Very prompt! Always depart on time!!

Negative experience: Rude staff. Not worth the money they charge. Omnibus next door offers a better experience and much friendlier staff

Negative experience: Ok Service. The ladies behind the counters are very rude on the phone & in person. Restroom inside the buses are very dirty and you can smell them if you're sitting in the back rows.

Negative experience: Was not on time and not respectful

Negative experience: The worse company ever it took 12 hours extra more than they scheduled from Monterrey to Dallas this is ridiculous I will never ever use company anymore the rest of my life me and my family, seats are so tiny so uncomfortable, customers service is horrible

Negative experience: Horrible I’m the only white girl on bus you change my seat and put me in the worst seat and don’t recline no leg room crappy bus line was 3+ hours late gee whiz think again if you are thinking about this bus line zero stars..

Negative experience: Buses RUN LATE!!! And I understand this happens, but several hours?? What ticked me off the most is that for some reason employees feel they don’t have to communicate this to passengers without having to ask, and even when I asked, the lady at the window couldn’t give me an estimated time or any details. My bus was suppose to depart Dallas TX at 10AM and it departed around 1pm. This is totally unacceptable!!! I planed to depart earlier, if I wanted to depart this late I’d have taken a much cheaper bus.

Fantastic experience: Left greyhound for tornado, no regrets.

Negative experience: This company PROMOTES luggage theft and will do NOTHING to help you recover them. This company allows people to shuttle back and forth from Ft. Worth to Dallas, with the intent of stealing luggage from people that are traveling farther away and who won't notice their luggage is missing until it's too late. STAY AWAY from this corrupt bus company.

Negative experience: Will not book with them again! Our scheduled depart time was at 12:25 am we got there at 10pm waited for tornado bus to arrive til 2am and they never did! They also lied about arriving at 11:45! Still waiting for a refund. What a fraude of a company! Do not recommend. Wish I would’ve looked at the reviews before booking with them!!

Negative experience: I booked a ticket from Birmingham Al to Greenville SC for 9/6/21. I arrived at the departure destination one hours before departure time of 5:55 am. I waited til 6:20 am and called bus line.The bus was 14O miles pass my departure stop! When I called I was told that the driver was not notified of a pickup in Birmingham. I am waiting on call from customer services now!

Negative experience: If you decide to cancel your trip, they do not give you a refund. Tiny seats, toilets are never cleaned, way overpriced to travel anywhere. Horrendous.

Fantastic experience: Picking up our tickets was very quick and easy. The variety in locations makes it great especially for anyone wanting to travel! The service here from the people packing up the bags was quick and efficient!

Positive experience:

Negative experience: Absolutely HORRIBLE AND I MEAN UNEXCEPTIONALY HORRIBLE customer service. They sound like they have Absolutely no idea what they are doing there. HEY HAVE TERRIBLE ATTITUDES. Twice they have stolen $200 and all I got was an "oh sorry I can't do anything about that" then he hung up as I was talking. DO NOT USE TORNADO! DO NOT USE TORNADO!!!!

Negative experience: I bought my tickets online and get there and the rep Jorge Garcia says there's no info or tickets on file. Their online system isn't user friendly. He then gets a call and steps away but tells his coworker to assist me (very unprofessional). The driver tailgates ppl on the freeway. It's raining quite a bit but little disregard for everyones safety overall. At the border now I'm Laredo, going through Puente Juarez which is apparently the longest one to use.

Fantastic experience: The past few years, ive been traveling with this busses and its a nice experience apart that it can be crowded time to time but I dont really care about that

Fantastic experience: Yaneth was very pleasant to talk to, she answered my questions and was knowledgeable in everything.Ms.Cook thank you for the outstanding customer service you provided.

Negative experience: Where to start customer service is horrible!! My departure was scheduled at 11:30 pm, is 1:15 am and I’m still waiting!

Fantastic experience: Ive had several bad experiences this in the past, but this time it was a great and simple experience at Tornado in Dallas off Jefferson.

Fantastic experience: Customer service was great . The sales personal explained everything for us as far as time and departures..

Negative experience: The service is good but the bus is too small and very uncomfortable, with no connections to charge the cellphone

Fantastic experience: Very nice and safe driver and palit

Negative experience: My departure time was supposed to be at 10am. The bus didn't even get there until 11am.

Fantastic experience: I really recommend this place they treat you well drivers they are very nice with the people the managers they take care of the business good

Fantastic experience: Very nice

Fantastic experience: Great bus line. Feels like a back to the future bus.

Fantastic experience: Best bus company ever. They're always on time! Professional and polite drivers! Bus waiting area is always clean and the baggage attendants are fat and alert.

Fantastic experience: always use this company , great clean buses , good drivers , always attentive