Salt Lake Express

Negative experience: Was told by 4 different agents that my airport pickup would be in 4 different locations so missed my bus. They need to all get on same page with correct info.

Negative experience: So far, my daughter's bus was late, then at the airport in SLC there was no bus to transfer onto. Everyone is standing around, including the driver. Not impressed so far.

Fantastic experience: I took the shuttle today 12/9 from Layton to Cedar. The drivers were very nice, the bus was clean and comfortable. There was a charging port which came in handy. The best this about the trip was there was a stop to switch buses & drivers for the south bound passengers. The bus that was coming North to meet us was delayed due to an accident. So the South bound bus took us Nephi instead of Spanish Fork, which was further South. They did this to make up the time that would be lost due to the delay of the North coming bus. We arrived in Cedar only about 3 minutes late. Way to go SLS.

Negative experience: My husband and I took the Salt Lake Express to and from the Las Vegas airport last week. The trip to Las Vegas went fine but the return trip didn't. Our shuttle was scheduled to leave Las Vegas at 12:30 am. We got off our flight and made our way to the pick up location half an hour early. We called the Salt Lake Express office to verify that we were at the correct location. We were, but we're then informed that the shuttle would be half an hour to 45 minutes late getting to the airport. We waited and the shuttle finally arrived at 1:20. The current passengers got off the bus and retrieved their luggage. After that the driver turned to those waiting to board and told them to get their luggage quickly to the bus because he was running late. There was no apology for being nearly an hour late, no thank you for your patience or explanation of why he was late. We got on the bus and departed at 1:30 am. The bus was noisy....the engine whined every time the driver accelerated. When we hit bumps, the windows rattled and shook. The temperature fluctuated up and down and we were either comfortable or cold. There's no way for us to know if he was speeding but he was definitely honking the horn and moving fast. If this kind of delay had happened on the first leg of our trip, we would have missed our flight . We will definitely not be chosing this company for any future travel needs .

Negative experience: DO NOT take Salt Lake Express! The shuttle NEVER showed up at the pickup location, and they didn’t even bother offering me a solution. I had to spend over $100 on a cab to get to my destination in time for my next bus. If I hadn’t taken the cab, I would have missed the next bus and, consequently, a flight. This service is COMPLETELY UNRELIABLE.

Fantastic experience: It was my first time using their service and I enjoyed it!

Negative experience: The Salt Lake Express is very unreliable and will not get you to your destination on time! I was on a bus this Saturday going from St. George toward SLC. The bus driver clearly knew that there were issues with the bus because he was driving very slowly and he took 10 minutes at our stop in Parowan to let the bus restart. We switched drivers in Fillmore and the first driver clearly did not fill our new driver in. He had to pull over on the side of the highway and eventually was able to get us to Scipio before informing us that the bus was unable to make the rest of the trip. I guess the check engine light was on and the bus wasn’t able to go over 55 mph. It took 3 hours for them to send a replacement bus! I was supposed to get to Provo at 8:50 and ending up getting there at midnight. I called their customer service yesterday and they said the best they could do was give me a $30 credit to use in the future. I frequent this route often but I will never use this company again. Their customer service is embarrassingly terrible and the company as a whole is awful at communication. Do not ride the Salt Lake Express!

Negative experience: The bus was very nice and comfortable however when I got to Vegas the instructions on how to get to pickup was very unclear. I called the company to get directions to pickup and they were not very helpful in finding it. He also informed me the drive would be about 5-10 min late due to construction. Well he was actually 45 min late. And there was no construction along the way either (other than the construction at apex point which was not causing any delays). I also pre-paid a tip for the driver. He did not assist with any of my bags. When I got to Sgu he didn’t even open the bag bays. He just stayed in his seat. So I had to crawl under the bus in a suit to get to my bags. I’d rather spend the extra money and take the St. George shuttle next time. The customer service is a lot better.

Negative experience: I had purchased a round trip ticket from Salt Lake City to St George. From SLC to St George the bus was about 40 ish minutes late to arriving to its destination but the worst part of it all is that the trip from St George to SLC the bus had broken down essentially leaving us stranded in the middle of nowhere until our rescue van could come pick us up and I don't remember how long that took because it took forever.

Negative experience: For years I have given the salt lake express the benefit of the doubt but I will never take another shuttle ride again. I have rode the shuttle to various locations and have never once been within an hour of the estimated time of arrival. Today I rode the shuttle from St. George to orem Utah. A 4 1/2 hour ride according to their website. As I’m writing this review we are currently 2 hours behind schedule and I still have 1 1/2 hours left of the ride. Absolutely ridiculous. We stopped at a gas station for 45 minutes waiting for the next driver to show to.

Negative experience: The new building on Bluff st is nice. Please find a way to get closer overnight parking for handicap.

Negative experience: I had 6:15 door to door pick up to the airport for my father funeral. Being an injured vet in a wheelchair myself this ADA vehicle seemed perfect, until my first call when 2 minutes late with mg luggage in the driveway. They have to contact the dispatcher first which took 15 minutes, he then contact the driver who require 30 more minutes to pick up the vehicle. Because of our 6:15 pick up would be delayed until 7:30’s we felt forced to cancel our flight rather than miss it getting stuck at airport. Due the preceding holiday wknd I verified my pick up the previous fri. Nice friendly staff...yet I missed my Fathers funeral.

Fantastic experience: To the guy that helped me today after missing my bus, thank you so much. Their front desk and phone service staff is very helpful. They always have been but specially to me today contacting the driver for me to wait at a different pick up location. THANK YOU✨

Negative experience: We needed to be at our bus and get to St. George as soon as possible and the bus was running 80 minutes late. We don’t recommend.

Fantastic experience: Kelline jones was our driver for the bus trip and she was great. Very pleasant and understanding! Perry, our guide has also been fun and very organized and accommodating

Negative experience: *** Nightmare experience *** I bought a ticket for my 17-year-old to ride from Logan to the Salt Lake City airport where he could fly home to CO after a visit with family in UT. He went to the stop 10 minutes early. I told him, “It’s at the university Inn and he said “oh yeah I’ve seen the stop no problem”. Stood by the Salt Lake Express sign. Well, the shuttle never came. It turns out that the stop he was at hasn’t been “in use” for 6 months (customer service guy says as if we’re the dumb ones for not knowing that). The real stop is around the corner in the hotel parking lot. The driver never called (they have the passengers number). Now my kid is stuck in UT, 500 Miles away. No more shuttles today. Can’t get to the airport for the flight home. They refunded. Great. But I don’t need the $$$, I need my kid home. SO disappointed. I shared a great idea with the apathetic customer service guy: TAKE DOWN YOUR SIGN if your bus doesn’t stop at the BUS STOP. The sign makes people think that your bus stops there. ‍♀️

Fantastic experience: I've used SLE so many times to catch my flights out of Vegas I can't even count. They are reliable and courteous. Donnie was my driver on this run and he was the friendliest one yet. Great conversation and very accommodating, give that guy a raise! I'll be back :)

Fantastic experience: I called in recently and spoke with Antonio R. He was so helpful and patient with me even though I was totally scatter brained.

Fantastic experience: Houston P. took our school group in a week long trip through California, he was a safe driver and it was a great experience. Highly recommend!

Fantastic experience: Lexie was knowledgeable, very helpful and patient while taking care of our needs! Thank you!

Fantastic experience: Lexie was so helpful in planning an upcoming trip! So sweet and professional.

Fantastic experience: In a very troublesome situation customer service extraordinaire Randy S. knew just what to do in order to ensure my safe travel and prompt arrival to important meetings that I just could not miss.

Fantastic experience: Randy S is fantastic, great customer service and really helped with my travelling anxiety and boosted my mood. Good job Randy S!

Fantastic experience: First time using SLE and had a great experience. Ease of booking, friendly staff, great reminders, clean buses! Our driver Claudia C was exceptional! I would highly recommend to anyone.

Negative experience: I would be quite concerned to get in this vehicle and rely on a driver who drives extremely aggressively. Vehicle 458

Fantastic experience: Waited at the St George office for some time before catching the bus to go up to Draper. The staff were very friendly and cheerful, Randy S was very personable and made the effort to talk to everyone and brought down all other traveler's anxiety for their trip. The shuttle experience was smooth and the bus I traveled in was clean. Overall, a great experience with Salt Lake Express!

Fantastic experience: Russ was a very safe shuttle driver on the St. George to LAS airport route. Great customer service on the door to shuttle pick up. Would highly recommend.

Fantastic experience: Michel is so professional and kind. I like that I can get on pretty much anytime we need to head north or south. We will keep riding cuz its nice.

Fantastic experience: Sam is a very safe and detailed driver. Was very helpful and attentive with our luggage.

Fantastic experience: Carter is top notch, more customer service representatives should be like him.

Fantastic experience: Houston P was friendly, speedy, and informative! Definitely helped us stay on top of the time we had to get to Walmart and back!

Fantastic experience: Houston P was an adequately sufficient driver, some might even say great.

Fantastic experience: Scot M. Scot is a very thorough driver, pays attention to details and works hard to make sure him and his passengers are always safe. He cares for everyone who rides with him and makes sure they are treated with respect. He is passionate about driving and you can depend on him to make it wherever you need to go.

Fantastic experience: Scot M. He loves his work and gets people to their destination safely! Always a job well done. Very attentive and focused.

Fantastic experience: Scot M is fabulous! Hard working and a wonderful driver!

Fantastic experience: Houston P was friendly and funny. I can’t imagine my day today without the service he provided me.

Fantastic experience: Houston P is the best driver known to man. Not only does he make my life worth living but has brought me nothing but joy thanks to his services. God bless you Houston P

Fantastic experience: We were very impressed with the friendly and knowledgeable customer service. Kristen M. is a gem.

Fantastic experience: I took the shuttle for the first time and all I can say that it was a nice experience especially with the service of door to door and thankful for Misael A. My driver answering all my questions and concerns I had about my shuttle!!

Fantastic experience: The driver Bart Clements gave wonderful service. Even though there was road work traffic he did his best to get us to our destinations in a timely manner. Appreciated his service and kindness.

Fantastic experience: I deliver for GoldCup St George and I've used your shuttle service several times and have recommended it to many of my friends and family. I deliver hot beverages every month to the St George office and have always felt welcomed by the workers there. It was really sad to see them leave the location but I know I can't ask for a better shuttle customer care service. Thank you all St George customer service associates for always making my day when I make my deliveries and thank you shuttle drivers for your shuttle services.

Fantastic experience: Awesome experience! Patty helped me book my trip from Vegas to St. George. The booking process was easy and very helpful, and my bus ride was smooth. Would definitely be using their services again!

Fantastic experience: I have used Salt Lake Express multiple times going back and forth from St George to Salt lake. I have gotten to know everyone working at the St George Office. Their manager Neidine is very kind and helped me when I was lost at the greyhound terminal in Salt Lake. I also met with the ladies and gentleman that works in the lobby when they used to have their office location at the Kmart plaza. I had the privilege to work the Matthew and also got to speak with Any, Maria and Michele W and also Tj. They are always friendly and helped answered all my questions. I also got the chance to meet Michelle J and Sandra and Brian and Janae a while back when I was catching a 4am shuttle to Salt lake. I think everyone that works at the st George office are a great team and I feel like they deserve more that 5 stars.

Fantastic experience: Joe F. is a professional, safe, kind, courteous, and informative driver. Service was great and the newer bus made for an amazing trip.

Fantastic experience: Scot M is such a caring safe driver. He is no doubt the best driver I have ever had

Fantastic experience: Scot M is best driver! I am very satisfied with his service

Fantastic experience: Micheal Pospisil was our driver. He was very professional and helpful getting suitcases from trailer and easy for me to move. The salt lake express has been very useful to me. I have used it and will continue to use the shuttle.

Fantastic experience: My driver today was Houston P, it was on time and a very pleasant drive back and forth Walmart

Fantastic experience: Houston P is such a nice driver! Always arrived on time.

Fantastic experience: the phone opporators compassion really made this a trip to die for, Catherine B helped put our trip together ❤️

Fantastic experience: Scot M. was super helpful and a great driver! We appreciate his help!

Fantastic experience: Had Joseph F. For a driver was Amazing, kind and just looked like he knew what he was doing need more drivers like this guy!!!

Fantastic experience: Was a relaxing ride nice and smooth driver steven mast helped us with luggage and was funny

Fantastic experience: Scot M. was our friendly bus leader today. Very enjoyable and safe ride. Love it!

Fantastic experience: Jeff Swartz and Scot M. Are both great drivers and very nice to have as drivers. Trust my life with them.

Fantastic experience: Devin begody is a great driver never felt like I was in danger

Fantastic experience: Had Houston P as my driver. He was on time and got me safely to my destination, couldn’t ask for better. Also, I normally get carsick and didn’t when he drove, for some reason. Don’t know what changed, but I appreciate it

Fantastic experience: I had difficult time booking a shuttle and I called in. The person who picked up was Sandra C and she helped me book my shuttle and was patient with my all the way of the process.

Fantastic experience: Wayne Stephensen is a great driver. He offered us an ice cold water before we left the airport. He was sure to tell us how to recline the seats and made sure everyone was comfortable. The bus was kept at a nice temperature, that was nice its a hot summer evening in Utah.

Fantastic experience: Houston P. is a wonderful bus driver. He's consistent, on time, and a very nice man. Thank you Houston for your hard work! We appreciate you. :)

Fantastic experience: We had an amazing experience with Salt Lake Express. Devin Begody is an accomodating and respectful driver all throughout our trip. We will highly recommend this service and Mr. Begody!

Fantastic experience: Misa is one of the best! I was catching a connecting shuttle and he was very helpful and made sure I got on the right bus. Salt Lake Express definitely needs more drivers like Misa.

Fantastic experience: I had an amazing experience with Salt Lake Express; our driver Devin Begody, was very accomodating which made the ride relaxing. Will definitely book him for our future trips back :)

Fantastic experience: I had the pleasure of having Misael A. as my driver and it was the best experience. The bus was the cleanest I have ever been in and he was right on time. He even helped with my bags. Overall his driving was great and my whole experience was exceptional.

Fantastic experience: Had a safe and pleasant experience availing a service from Salt Late Express. Shoutout to Mr. Devin Begody for the professionalism.

Fantastic experience: The van is very clean and comfortable. We had Claudia C as our driver. She was great! You could tell she's very aware of the road and challenges it can bring. She even had some great insight on places to stay and things to do. Thank for the relaxing ride! Well be using your services again!

Fantastic experience: Jason is an excellent driver! I love his attentiveness to the road and to his passengers. My route was from Mountain Home Idaho to the Boise airport. Best trip ever on that crazy I-84 I will definitely ride again and this is my fourth time riding! Thank you for the safe and smooth ride. NR

Negative experience: Nice drivers and good pickup locations. That said the bus broke down for 4 hours, sat on the side of the road on the bus with no ac in 100+ degrees. No refund. They refunded the unused leg of the trip ($30) since we didn't need it as we were too late for the purpose of the trip. Their contract does say they are not responsible for costs incurred for travel disruption like hotel and change fees, which I did not ask for. I guess they include refunds with that clause. In any event, I would probably recommend the St George Shuttle as they have a better on time record and a more flexible refund policy when they have an issue.

Fantastic experience: A Big Thanks to Steve H for all of his help! Really appreciate it! Love the shuttle!

Fantastic experience: Loved my experience at Salt Lake Express. Mr. Devan Begody did a really good job- very knowledgeable + attentive. Would recommend!

Fantastic experience: I am a traveler who had a problem with ticket booking, so I called Salt Lake Express. The gentleman who answered the phone was very patient and friendly. He helped me solve the ticket booking problem and allowed me to take your bus twice. Their drivers are also very serious and responsible in their work.

Fantastic experience: Thanks for a great ride. J Forbess is a great driver and very safe. Would trust him again.

Fantastic experience: I love Salt Lake Express! The best driver is Joseph Forbess!! Good stories behind every ride.

Fantastic experience: Houston P was an amazing driver! He's does a great job on the drive to Walmart

Fantastic experience: Houston P was a good driver. I had a good experience with him!

Fantastic experience: I took the walmart shuttle with Houston P, and he was super nice. He even let me know how long he’d be stopped at walmart so I had a time frame for the few items I needed to pick up

Fantastic experience: Houston P was able to get us to Salt Lake safely, really good driver!

Fantastic experience: If I could give Steve H 10 stars, I would. He totally saved the day when I missed my earlier bus. Thank you so much!

Fantastic experience: Jacob Price was an absolute gem to talk to! I would definitely call just for the chance to talk to him again!

Fantastic experience: Luke Davidson is a great driver! I know we'll arrive safely every time I ride with him.

Negative experience: They changed pickup locations and didn’t indicate that the pickup would be different on their website. I went to the location their website said to go to. I missed a very important event due to their mistake. They offered to reschedule me but I wouldn’t make the event. Horrible experience

Negative experience: I’m a regular on the St. George shuttle and have taken the Salt Lake express to Vegas airport twice and had horrible experiences both times. If I could give it zero stars, I would. While the company itself did nothing wrong, I would never use this service again and never advise my friends or family to. Today’s bus left St. George with multiple men that smelled horrible and made the entire bus reek. All passengers were nauseous and uncomfortable the entire ride. The staff knew about this prior to departure as one of the men was in the main office waiting, and the entire office smelled too bad to enter. I understand it’s not their fault but it was truly unbearable for everyone for a multiple hour ride. On my first ride a few months ago, we picked up a drunk group of men in Mesquite who were on their way from California across the country, and they started throwing up drunk inside the van on the ride to St. George. They were drunk and laughing at the one who was throwing up with no regard for the driver and the other passengers. Again, the smell and noises were horrible and the entire ride was miserable for hours. I thought this was a one time fluke, but now I know to never take the Salt Lake express again.

Fantastic experience: Claudia Carlisle is fantastic. She is a driver that took time on her break to help me get on a different shuttle last minute. She went out of her way to make sure I wasn’t stranded. The email I received showed the Maverik pick up location on Bluff street, and come to find out, I was in the wrong spot. That really could have left me in a bad spot. I’m traveling by myself and would have had to wait 6 hours for the next shuttle. Locations should be updated regularly for travelers. Thanks Claudia for saving the day!!

Negative experience: I would suggest to avoid at all costs. Took a ride from Las Vegas Airport to Saint George. It’s 107 degrees and the AC stopped working. The battery light comes on. I told the driver it’s likely that his battery is dead/dying because of the heat. He calls it in and they tell him to just keep driving! He picks up another passenger at the Casino on the Nevada border. I tell him again it’s your battery/alternator and it’s best we wait at the casino in the AC then take our chances on the road. He pops the hood and inspects the alternator belt and said it’s good and calls it in. They still tell him to go on even though their is no AC and it’s 107 degrees outside This is nuts because they are literally taking a chance that they will have a van full of people stranded in a remote road when it’s a furnace outside. Sure enough back on the road and all the lights start flashing and the car dies. The driver casually mentions that the van we are in with a cracked windshield is doing good for having 300k+ miles on it!!!! It’s 107 degrees outside the AC hadn’t been working and they have no emergency water or battery fan Incase of getting stranded. The driver says that he called the shop and a new driver is coming should be about 20 minutes. One hour later no one has come and I catch a ride into town with some kind people who stopped. I call their dispatch and they hadn’t even sent someone yet and said they weren’t aware of the situation of a broken down shuttle. Who knows if by the time I’m writing this if people are still baking in the hot heat stranded on the side of the road. I would rather hitch hike than take this shuttle again. Editing my review to include that despite their standard reply below to poor google reviews, 48 hours later no one has called me to follow up after I reached out or offer a refund. Avoid this transportation company at all costs!

Negative experience: So glad my flight got delayed! I've taken this shuttle twice now, and both times it was late. I always give myself 2 hours from the expected arrival to my boarding time -- which should be more than enough time. If my flight wouldn't have been delayed, I would have missed it. That's not my main complaint, though. The customer service for this place is AWFUL. I called the morning of my shuttle, and asked if I could drive myself to the shuttle station, leave my keys at the front desk, and have someone come pick up my car later that evening since I couldn't get a ride there. I spoke with Matthew, who was very kind, and said that this was doable. When I arrived at the shuttle station, I waited at the front desk for several minutes while the receptionist, whose name is Michelle, was watching a movie-- completely oblivious to my existence. I finally got her attention and politely explained the phone call I had made earlier. Before I could even finish speaking, she cut me off and said "NOPE. WE DON'T DO THAT." She was very snarky. I politely and calmy expressed how the inconsistency among employees really inconvenienced me because I didn't have anything to do with my car. She was very unprofessional and gave unnecessary attitude. I hate to be a Karen-- and I very rarely am-- but I finally gave up, asked for her name, thanked her, and sat down. Long story short, if you are departing out of St. George, take the St. George shuttle. I've only ever had positive experiences with them.

Fantastic experience: Much more comfortable seeing than Greyhound in my experience. Restroom was broken on my shuttle but it was communicated when we got on and we stopped for a 15 minute break.

Negative experience: This company is very difficult to deal with. Busses always seem to he late. We’ve had layovers almost 3 hours long at the SLC airport. We’ve called and left complaints but they don’t care. They wouldn’t take our complaint serious. Merely replied “Okay Thank you”. They are the only game in town that goes from Rexburg ID to St. George Utah, so they can treat people how they want. I really hope another business opens up to knock them off their prideful apathetic horse.

Negative experience: Decided to take the shuttle which would leave me two hours to catch my flight at the las vegas airport. The shuttle arrived a half hour late. They stopped outside of Vegas for twenty minutes to get $20 worth of fuel, Which put us even further behind. I arrived at the airport but the driver didn't know where to go. Luckily I caught my flight but I walked up to the gate just as it was boarding. I'm not doing this again!

Fantastic experience: My shuttle trip from Salt Lake City to St. George was one of the best ever. The captain of the ship was Misael Aguilar who provided excellent customer service from doing a great job loading the luggage to a smooth ride. It was the first time I rode in one of the larger buses that included electrical outlets and USB ports as well as plenty of comfortable leg room. Misael guided us through the beautiful Utah landscape with an expert hand and really made my trip a pleasure.

Negative experience: We were over an hour late to get to our destination of St. George. Dispatch had no regards for our driver, Luke Davidson. While he was trying to fix a mechanical issue with their bus, Dispatch had him turn around for another passenger that had missed our connection, even though we were there for over 5 minutes the first time (Provo). Those of us passengers who had connecting busses to other locations, were screwed due to lack of intelligence on the dispatchers part.

Positive experience: Pretty comfortable ride mostly. The charging ports by the seats are convenient, and the main office is very comfortable with friendly staff and complimentary coffee

Fantastic experience: After Greyhound SCREWED UP my trip beyond description (truly would be a incredibly long list to write). forcing me as a ticketed passenger to SLEEP ON THE SIDEWALK FOR 3 DAYS OUTSIDE THE LAS VEGAS BUS STATION because the only 'rent' a stall at the federally owned depot. It was a freaking NIGHTMARE. THIS outfit, THESE people were AMAZING!!! they have the most COMFORTABLE waiting area for a 6 hour layover. Complimentary COFFEE included!! Salt Lake Express needs to buy out the GreyMutt bus company and take over the bussing industry

Fantastic experience: 2nd time taking this service. Efficient, reliable and friendly service to get you to the Las Vegas airport. Shuttles are clean and comfortable. Highly recommend.

Negative experience: I took the express to and from Vegas to St George, Utah. The driver on the way from Vegas was not very friendly and didn’t even wait 2 minutes for a passenger who was supposed to be on board but was not at the pick up location. There’s poor signage and it’s difficult to find the location of the pick up. On the drive to St. George, it was dark and late. He kept veering out of his lane and hitting the bumps on the side of the freeway. We were worried that he was falling asleep. My wife was worried. Even though I ordered door to door service ahead of time, I still had to wait half an hour in the cold for my “taxi” to arrive and take me to my hotel. I asked the staff at the counter but they were very dismissive and rude. The lady with false eyelashes didn’t even look up from her screen, just barked at me to “wait”. Next time I would go for a different company instead.

Negative experience: Get comfy, I have a lot to say. (1) when you get to the office, no one knows which bus is going where. So, people wander around talking to other passengers who also have no idea. Most just shrug. (2) I paid for a departure at 3:50 pm. We left at 4:50 pm and then were told we had to stop and get gas. Left St George at 5pm. (3) The driver is doing everything - cleaning the van/bus, fielding questions, checking people in, loading luggage, and trying to organize. This was a disaster. (4) There was so much luggage that about a dozen pieces were stacked in seats in the bus. (5) the bus is making horrible sounds. (6) not once did the company reps ask anyone about flights people might be late for or give us a revised ETA to the Vegas airport. (7) no signage, no safety. People leave luggage in the path of cars, kids and people walk to get on the shuttle. Cars nearly hit a person and almost ran over some luggage. (8) arrived at terminal at 6:20pm, a full hour and 10 mins late. Please, Salt Lake Express, figure out what customer service means and then start a shuttle service.

Negative experience: I have been riding this shuttle twice a week for months now. Before I start ranting ...  I have looked past a couple of things.... 1.                    They have some relationship with Greyhound, and pick up Greyhound passengers coming from Los Angeles up through Utah. I do not recommend the shuttle to/from Las Vegas - you will be crammed in a small shuttle bus with transient people.  Bring your nose plugs, and be prepared to literally rub up against people after climbing over them. 2.                Watch for bugs.  On one trip I ended up with bites all over my legs and arms.  I went through bed bug precautions for weeks. Now the rant…This week I parked my car at the Trax station lot in Provo and waited for over 30 minutes for the bus (not unusual).  In the past I have walked across the street and stood on the sidewalk, but learned they are usually late, so I wait in my car. I tracked the bus on their website, and as I watched him come around the corner, I got out of my car, grabbed my bags and started walking to the street. AND THEN I WATCHED THEM DRIVE AWAY!!! I called the office and said if he can't turn around, he can stop in Nephi and I will catch up to him.  NOPE! The agent on the phone said she could give me  refund IF her manager approved it. I said the manager needs to call me... Didn’t happen. And my weekend at home was not going to happen. I got a refund, but no apology or a hint of concern. If you want to be on that bus you'd better stand on that sidewalk until they eventually arrive (usually 30 minutes late). They just lost a customer that used their service twice a week, and they don't seem to care! I am not  rude person, and consider myself a pleasant customer that always tips the driver. But that doesn’t seem to matter! Back to the airport for me!

Fantastic experience: Thank you Claudia for the wonderful ride and conversation. You truly are a wonderful and talented driver. I hope you have a great day.

Negative experience: If I could give this company a negative score I would! Horrible consumer service! HORRIBLE. The company transferred my parents from Layton to SLC. The shuttle did not pick them up! When we called and talked to "James" he said they could wait for the next shuttle . . . six hours! Four Elderly people were left to wait for hours because of the unbelievable incompetence. When I asked James how his parents would feel if they were left in an airport for six hours waiting - he said they would be fine! Do NOT, I repeat . . . DO NOT send elderly travelers with this company. They don't follow through, they don't care and they don't refund. They took zero responsibility for not picking up the travelers. THE WORST! Even with the ADA paperwork filled out they did not take any responsibility. THE WORST! JAMES was completely worthless! Zero help to try to make the situation right.

Fantastic experience: Shout to Melissa In St. George thank you for the laughs and great service you rock girl! You need a raise Outstanding customer service I decided right then and there to buy the ticket through her!!

Fantastic experience: Not a bad experience...clean, safe, friendly driver.... the only thing is the first bus I was on was pretty hot and there was no individual control or vents for the AC ... but still cheap and well ran