New York's Favorite Travel Agency

Fantastic experience: Niel was very helpful completing a very difficult transaction for my wife and I. He was patient, polite and professional. Mac McLeod

Fantastic experience: Niel K. William was extremely helpful in rearranging my flight.

Fantastic experience: Niel worked really, really, really hard to help us with changing our flights. He tried to help us change our flights. He tried to offer us a refund on our flights if we rebooked them with him for a higher price than we can do for ourselves online (because, as suspected, their company charged us an extra fee that Turkish Airlines did not require), but then we would also get a credit to use on future flights. I'm thinking that any time we try to use the credit, it will be offset by higher than normal prices. But Niel endured the process with us.

Negative experience: They do SCAM actions: I had a less-than-ideal experience with this company. Initially, I found a great deal on flights for $228, but unfortunately, they didn’t book it right away. After waiting and not hearing anything, I decided to call them myself, only to find out that the flight was no longer available, and they were now offering a much higher price of $800. It was frustrating because the lower prices were still showing online, but they couldn’t honor them over the phone. If I had booked directly earlier, I could have secured tickets for $400. It’s disappointing to see such a difference between advertised prices and what’s actually available.

Fantastic experience: Anderson helped me with free cancellation for frontier airlines

Fantastic experience: Thank you Ms Carolyn you were very helpful and I appreciated your kindness most airlines charges people for help but you I'm up in age and don't know much about the internet

Fantastic experience: Anderson has been very helpful. He was able to resolve my issue with car rental. Very polite and professional individual. Thanks Anderson

Fantastic experience: Anderson was terrific. Great customer service. I was able to get my refund after explaining what happened

Fantastic experience: Aiden was a great help to me in my situation, I don't know what I would have done without him. Thanks Aiden ✈️

Fantastic experience: Jessica P. was extremely helpful in getting me the best rates. And was most kind in helping me with all of my travel needs! Great service! Highly recommend!!!

Fantastic experience: NIEL was very helpful in assisting with my cancellation of my flight. Great job and customer service

Fantastic experience: Jessica was very good and professional. She was on the phone throughout to make sure our issues are resolved. Jessica saved us money and inconveniences when we missed our flight.

Fantastic experience: Jessica Paulson helped us so much with checking in to the Swiss flight we had. She was so professional and kind and had so much patience. We are so grateful!

Fantastic experience: Joe gave the best customer service. Thank you, Joe.

Fantastic experience: Aiden was very helpful to help me with my stressful situation on my flight and made things better excellent customer service

Fantastic experience: I had a very helpful, polite knowledgeable friendly very respectful, now he is a person I would have tipped him if I could very well his name is Max keep up the good work!!!

Fantastic experience: Jessica was soooo great, she talked me through a very confusing booking using a credit! She was patient & great through the entire booking! Thx Jessica!

Fantastic experience: I was asisted by JOE who has been very helpful and kind... He assisted me very kindly and efficiently by supplyimg wheelchair assistance for me from Phoenix to Venice Italy and also for my return back to Phoenix USA.I am elderly and am 84 years old.I people like myself I would like his manager to know how efficient and kind he is with elderly people and so patint with me. Sincerely, Heila E. Gibb

Fantastic experience: Great experience with Mike! Helped me cancel my ticket quickly. Very courteous and helpful.

Fantastic experience: Mike was very helpful in getting my boarding pass. Thank you very much.

Fantastic experience: Robert Anderson did a great job getting my flight fixed

Negative experience: Plz do not book any tickets with this agent. They simply post a fraud deal called “promotional offers” once booked, your ticket will be pending. An agent will call you saying that ticket cannot be issued and will give you an unrealistic travel plan. If you ask them to cancel they will say NO. Plz be careful with this.

Negative experience: Mike thank you for helping. Since you dont really work for Southwest, the fact that you would charge $50 to place my reservation unless I posted a review is suspicious. I did talk to Southwest and they said that they never charge.

Fantastic experience: Niel was very helpful with my cancelation after a website error. Got me taken care of quickly and professionally.

Fantastic experience: Angelina is a very nice person who helped me with everything during my booking

Negative experience: Rodney screwed me over now I have no flight and there are a lot of money and I can't get home why didn't he tell me from the beginning that it was going to be more money I told him I couldn't do more than $150 and I needed to get home the man wanted me to go from Puerto Rico to Texas why the hell would I go over Tennessee where I live to go to Texas and he wanted to charge me over $1,000 are you people on drugs or something! He did not help me and now I got to call and see if they would let me keep my original ticket because he did not explain all that he just wanted to cancel and get a good review he sucks, I'm an elderly lady and he took advantage of me when I said that!

Negative experience: I called JetBlue to change my seat on a flight and somehow got transferred to The Travel Makers. I believed I was on the phone with a department of Jet Blue. I was told I had to pay $122 to change the seat and later found out that my friend only paid $35 to change her seat. They are SCAMMERS so stay away from The Travel Makers!!

Fantastic experience: Richard helped me reset my password. Great job!

Fantastic experience: Niel k Williams was very helpful resolving our problem with priceline. And I'm very thankful that he was there to resolve the issues.

Fantastic experience: Richard will provide full credits due to medical issue.

Fantastic experience: Jessica nicely helped me with changes thanks a lot

Fantastic experience: Anderson was an outstanding individual, who was patience, and had in depth knowledge.He is indeed an asset to the organization.

Fantastic experience: Trevor Scott Was superb and very helpful and informative

Fantastic experience: niel Williams was helpful for me . very excellent! good service and went out of his way to be helpful . very pleasant .

Positive experience: Charles did a good job letting me know about delays.

Fantastic experience: Rodney is the beset service and very good help and very helpful appreciate very much and I think him being a great person

Fantastic experience: Rodney was great! He helped me out last minute to change information on a same day reservation. I highly recommend using The Travel Makers if you can.

Fantastic experience: Joe was amazing and helped me get rebooked in a hurry

Fantastic experience: Jenny was very helpful in navigating through the reservation process. I'm looking forward with working with her on car and hotel reservations also. Thank you.

Positive experience: Anderson was very helpful in resolving my issues.

Fantastic experience: Christopher is the best he got everything handled for me in no time

Fantastic experience: Christopher is the best he helped me in no time I will be using them again thanks

Negative experience: TRAVELER BEWARE: The Travel Makers - A Predatory Booking Nightmare On July 12th, with my mother hospitalized, I desperately needed to book flights for my siblings. What should have been a simple task turned into a harrowing ordeal with The Travel Makers: • Lured in by false "cheapest ticket" promise - actually a deceptive "holding fee" • Shocking bait-and-switch: Real price DOUBLED after purchase • Denied refund despite cancellation attempt within 30 minutes • Extortion tactics: Demanded $125 per seat for a "FULL refund" on unused tickets • Empty boasts of "15 years in business" while failing to resolve clear wrongdoing • Cowardly deflection: Blamed nameless "system" for their refusal to help In my hour of need, The Travel Makers showed zero compassion, attempting to exploit my vulnerable situation for profit. I was forced to involve my credit card company, who thankfully resolved this blatant scam. As a frequent flyer, I've used numerous booking sites. NEVER have I encountered such predatory, unethical behavior. I cannot stress this enough: AVOID THE TRAVEL MAKERS AT ALL COSTS. Their practices are nothing short of attempted robbery. To fellow travelers: Please learn from my nightmarish experience. There are many reputable, honest travel booking options available. Don't fall victim to The Travel Makers' deceitful tactics.

Fantastic experience: To Southwest Airlines, My flight home from St. Louis to LA was somehow not confirmed and without Richard Cruz I would have been stranded there. I am 82 years old and couldn't do standby and he spent an hour and a half walking me through what I needed to do to get my flight. He was very patient and kind to me as I was upset because of this mix up. Richard is an a asset to Southwest. Sincerely Yours, Elizabeth Annin

Negative experience: I was totally lied to and ripped off by this company ! When I called Travel Makers and asked if this was Delta, ( my sister's are using Delta for our brother's funeral and I also wanted to )I was assured it was Delta on the line.. Lie #1. When I gave you $317.90 for a rental car from Budget, then called Budget and was told that no money was applied to the rental; instead you used it for a travel fee, I was shocked ! Lie #2. When I specifically asked if I may be able to change my flight and was told "of course" but you failed to mention I would forfeit the $613.86 you took from me under false pretenses, I believed you. 2 more lies ! Finally a decent employee with a conscious explained to me the truth. TRAVEL MAKERS LIES AND STEALS FROM CUSTOMERS ! Everyone- look at the horrible reviews listed first so you don't get scammed like I did this week !

Fantastic experience: Christopher gave amazing personal attention and care to help me arrange my flight details for an upcoming trip. I felt reassured that it will be smooth travels. Thank you!

Fantastic experience: Nathan did an excellent job of booking my reservations.

Fantastic experience: Christopher was great. So hopeful and patient with me over the phone. Great customer service.

Fantastic experience: Carolyn was so helpful and patient explaining and clarifying the details of our trip and what had to be done to get everything completed and confirmed. There was a mix up and she helped us understand what the issue was and how to correct it. Thank you Carolyn for all your support and help.

Fantastic experience: Christopher was very attentive and patient, I was having a hard time and he cancelled the flight for me.

Fantastic experience: Carolyn was an extreme help in resolving my change of flight details.

Fantastic experience: Richard Cruz was an excellent help in making my reservation for my son! Thank you and much appreciated!

Fantastic experience: great service realy polite helped a lot ty i was served by niel william

Fantastic experience: To Richard Cruz: This is to advise of the outstanding service I received in dealing with your service dept with regard to a credit I had due on my account.

Fantastic experience: BCM27953 Arnold help me with my booking and followed through with all of the challanges experinced with my booking Thank yo Arnold

Fantastic experience: Hi Christopher, Thank you very much for your help and support, it helped me a lot.

Fantastic experience: Amazing customer service. Christopher was alot of help and resolved my reservation issue.

Fantastic experience: I received excellent customer service from Max That booked my flight with A smile and was very helpful.

Fantastic experience: I recently wanted to booked a flight with Max and I must say, the entire process was seamless and user-friendly. From searching for flights to finalizing my booking, everything was intuitive and straightforward.

Negative experience: I found the discussion very confusing. I was told that there was no ticket for me and yet my credit card may be charged. I felt that this was presented at a possible loss of funds and was used to leverage me into purchasing a first class ticket for a later flight. This was also done by the agent I talked to on Friday who promised a voucher for future use on my wife's flight from Friday. An email was promised to her regarding that and it has not been received. There was no voucher offered for me unless I bought an even higher fare for first class. Since I never received at ticket for the morning flight on Saturday, how could those funds be in jeopardy. Joe did not understand that I was limited on funds available for this trip. As a result the whole itinery was rendered useless. I was in the airport and the discussion went so long my phone battery was drained and it took over an hour to recharge. I tried to call Joe several times but always got a recording that he was unavailable. Consequently I was not able to fulfill the speaking responsibility I had in San Angelo Texas tomorrow. I couldn't cancel the room or car because Budget and the Motel told me it had to be cancelled by Travelocity. My experience with this booking company is totally negative. The opportunity to complete the trip was predicated on whether I purchased a highe price ticket, although I was told that I would be given a disount because of a ticket I never received. Total distrust of Travelocity and its services. I would give no stars if I could.

Positive experience: Christopher Brown was for excellent to providing me flight information in a professional pleasant way that makes me want work with him for my travel. Thank you

Fantastic experience: Denver was very efficient in his accessing my two reservations. He quickly navigated your system to give me a credit on my two reservations. I appreciated that he did not speak quickly making it easy to understand him; I don't do well with accents.

Fantastic experience: Very polite and Helpful, Arnold (PCM227764) guided us throughout the whole process and was very understanding with our situation.

Fantastic experience: Very nice to talk to Mr. ARNOLD. Resolve my all misunderstandings and had done and resolve. Thanks ARNOLD

Fantastic experience: Richard was polite and very helpful. He worked with me and got me a great deal for my flight ✈️ He's a great worker. Thank you Lorena Bracero Gonsalves

Fantastic experience: Arnold pcm27743 Arnold was very helpful and knowledgeable and also polite with exhibiting excellent customer service

Fantastic experience: Carolyn was very helpful. She stuck with me through dropped calls and credit cards. What a wonderful person!!

Fantastic experience: Mike provided excellent customer service and was so helpful in getting my flight changed

Fantastic experience: I recently used Jenny Walter for planning my business trip and the experience was exceptional from start to finish. Ms Walter was incredibly attentive to our needs and preferences, ensuring every detail was covered. Communication was seamless throughout the process. She promptly answered all my questions and provided valuable insights that made our trip memorable and stress-free. Her professionalism and personal touch truly set her apart. Will definitely utilize her services for my future trips. Thank you

Fantastic experience: Frank was extremely helpful with obtaining a change in my flight, he was patient and got it done.

Fantastic experience: I just had a wonderful experience with Carolyn. I had some problems with my Southwest tickets. Carolyn helped me to get things straightened out. She is a wonderful Cusomer Service employee. Southwest is lucky to have Carolyn.

Negative experience: I have tried to book with this company i spoke with one of their employe (Levi) and Reon (Ryan) and they assured me that i would travel on the 26th... MONTHS have passed and i had to contact them myself to get updates on my ticket ! I guarantee you this company is REALLY unserious! i spoke with many representatives and they are all lost ! DO NOT WORK WITH THIS COMPANY you will loose your time and money !

Fantastic experience: Carolyn was extremely patient and helpful correcting my mistakes. I was feeling overwhelmed but she calmed me and got me through. Thank you for hiring her!

Fantastic experience: Dexter was excellent in helping me get to TX. I feel much better with his help. Thank you Southwest Airlines!

Fantastic experience: Dexter has impressed me by solving my problems one more time. He is most helpful and professional.

Fantastic experience: My father just passed away. I called to confirm my flight only to learn it wasn’t confirmed. A God send named Jerry, came to my rescue because without him I wouldn’t be able to fly to recover my father’s remains. When he heard my story he graciously helped and with a big heart confirmed my flight. I can only hope there are more like him in this world. Thank you Jerry.

Fantastic experience: Excellent service with lots of patient. Dexter gets 2 thumbs up for very good job

Negative experience: One of the worst experience from the travel agents, please do not book anything from them, their website will offer cheap price and you will not get any confirmation of tickets afterwards, when you will call them, they will tell you now the ticket prices are higher and pay more to confirm the booking and get your confirmed tickets. They will also charge you cancellation charges if you are not okay with the higher prices afterwards which is their problem. Please please stay away from this website and save your money!!!!

Fantastic experience: Kenzo was so patient with me while creating and confirming my travel itinerary. His customer service acumen is exemplary, and highly recommended. I would definitely work with him again.

Fantastic experience: We had a very positive experience booking. the worker who helped us was extremely helpful. I really appreciate Dextor taking his time to find the flights that work best for us. Dexter Click took his time to make sure we are happy with our flights, and we got the seats that we wanted. he answered every question we asked. I will highly recommend this service to my friends and family after this experience. Thank you.

Fantastic experience: Mike was very helpful and very patient. It was an enjoyable experience. He is great!!

Fantastic experience: Charles Smith assisted me with updates to be a ble to travel with my family. And stayed on line until changes were verified!

Negative experience: This company canceled out tickets after the airline canceled several flights due to storms. We paid extra for picked seats and now they won't answer my phone for refunds. I would NOT RECOMMEND this 3rd party.

Fantastic experience: Charles was very diligent in realizing that my ticket as issued was not correct and he fixed it. Very nice, very polite and helpful

Negative experience: Must be contracted by Southwest for off hour customer service. Christopher forced me to write a review before they would help me change a flight that Southwest had a schedule change on. Wanted to charge me $100 or avoid fee by writing a review. Felt very scammy.

Fantastic experience: Christopher has been patient and helpful throughout the process of myself working with Alaska Airlines in order to receive my travel credits. Thank you Christopher

Fantastic experience: Charles Smith was extremely helpful and patient and was able to walk me through the steps of placing a ticket and editing my order

Fantastic experience: Simon did a great job helping me with my issue and cancellation!! He is best!

Fantastic experience: Charles Smith was amazing patient and kind dealing with my mom’s unexpected medical emergency situation and my changed flight plans. Thank you for the care and attention to resolve my matter. I appreciate you! -Kim

Negative experience: SCA! SCAM! I'm convinced that they make their own reviews. There scam is. Once You Book a flight at low fees a rep call and tell you that fare is no longer available and try to sell you a higher. The rep that I spoke to and requested a cancellation he quickly said you haven't been charged and he hung up. My Citi Bank account is looking into this. I warn you. It's a SCAM.

Fantastic experience: I talked to MIKE he was fabulous and very patient with me!!! Thank you for your services MIKE!!! Have a great day everyone!! :) . Christi

Fantastic experience: Jenny was the agent I worked with. Jenny was very professional, courteous and charming. She guided me every step of the way and assisted me in applying a gift card to a purchase of airline tickets. More agents should be like Jenny, outstanding !!

Fantastic experience: I would recommend Carolyn for all my bookings, Very Pleasant and had a lot of patience with me. And walked me through everything.

Fantastic experience: The agent Chloe was very helpful she went out of her way to give me the best price. I am very satisfied

Negative experience: They are a scam! Do not buy with them. They advertise a price and the said that I had to pay more than twice the amount! Total scan! No ticket submitted and no cancellation allowed. Stay away from them!

Fantastic experience: Rodney was a very patient and noticeable person answering all my questions. He was very professional and experienced person. I wish that everyone was a experienced as him . Delta airlines should model thier employees as Rodney Thank you so much.

Fantastic experience: I called 5 times, first 3 times a rep rudely just hung up on me while the 4th said call American directly then immediately hung up. Finally, Mike Miller answered the phone and professinal, patienta and took care of my issues

Fantastic experience: Aiden Key was absolutely amazing. I was trying to book two tickets to a funeral on the app and it asked me to call. I got Aiden, started explaining my issue, and we were disconnected. He called back … twice … to get me and pick up where we left off. When he learned the details, he jumped into action, grabbing the last two seats, finding a discount due to the reason for our travel, and making sure everything was handled. He could not have been more helpful, understanding, or knowledgeable! My dad and I are so grateful for his help in getting to say goodbye to a lifelong friend.

Fantastic experience: Jerry and his colleagues were extremely kind and patient. They were very efficient and effective. I will highly recommend AA to all my friends and family.

Fantastic experience: Arthur Brown helped me update my flight details on April 29th. Everything went very smoothly and I’m thankful for his assistance.