The Vida Lifestyle

Fantastic experience: Great appreciation for a short notice reservation of hotel in downtown Chicago.

Fantastic experience: Once you understand Vida Lifestyles program you will find it's a respectable program and worth the investment. We just had it explained properly for the first time in years.

Fantastic experience: Each time we call to the Vida Lifestyle for customer service or travel info, the agents are so nice and helpful and very knowledgeable. We are most pleased with our recent upgrade experience with Matthew who was just awesome to work with!

Positive experience: Clearly Vida Lifestyle needs to put in writing all that's being promised and benefits available.

Fantastic experience: I was interested in a cruise. Jodi assisted professionally and got me a great deal, better than the internet.

Fantastic experience: I was dubious at first but I've been won over by their excellent staff and passion for travel

Fantastic experience: If I could I would travel every month somewhere through vida lifestyle.

Fantastic experience: Anthony is very pleasant, kind and respectful to deal with. Much appreciate him assisting me with Vida Lifestyle.

Fantastic experience: Great service and will use them again

Fantastic experience: I’ve been a happy customer for years. Glad to endorse and recommend

Positive experience: The resort was beautiful and the rooms were nice. However there were many cons. 1) Wi-Fi- it was an additional cost. For those with thier own data plans, the resorts "blocks" your usage depending on your "resort". My phone Wi-Fi always worked in the main lobby and in the areas of their higher end property. 2). The Food- shrimp scampi is not made with tomato sauce. Our first night's dinner was supposed to be Mediterranean and there was only one Mediterranean item on the menu, instead I had Thai shrimp. I would say that three maybe four of their 12 restaurants were consistent in their food. Dinner reservations was almost impossible to get even though we were told to book them two days in advance they were always sold out or full even when the restaurant did not look full because they wanted to push you towards their mediocre Buffet. 3) Service- so I don't expect my room to be cleaned every day in those instances I will put the please do not clean sign on the door but when you do clean my room I expect you to refill everything so if you take my face towel replace the face towel if I drink out of a cup please give me a new cup. So usually when I travel, I do not leave a tip until the end of my trip, and that tip is truly based on the service that I received. So my traveling buddy in her room left a daily tip for when she wanted her room clean one day she left a tip... the tip was taken, but the room was not cleaned. 4) All-inclusive- there are no snacks provided to you in your room or even at the pool. There were a lot of pool bars but no food and I understand that you wanted to keep the Critter population down so they did not allow you to eat at the pools even though they allowed you to drink to the point where people were obnoxious. So there was one little rest convenient restaurant that had sandwiches or ice cream or cookies but that was a walk so it wasn't anything convenient about that. So they were severely lacking in this area is it related to quick items. And if you went to the gift shop to buy a bag of chips which you shouldn't have had to do because this is all inclusive restaurant a package of Lay's potato chips was $17 that is absolutely unacceptable.

Fantastic experience: Great service providing access to quality inventory to travel with your friends and family.

Positive experience: Promise nice hotels and resorts but does not deliver and causes vacation to not be as enjoyable

Fantastic experience: Vida Lifestyle’s is an exemplary timeshare agency that as an owner, we have availability to use BOTH Vida points & Vida Dollars together when actively looking to get away on ALL travel services!

Fantastic experience: We finally used our Vida lifestyles benefits. Wish we had done so sooner. We got the exact same cruise as on the cruise ships own website for about 3000.00 less through Vida! Very happy

Fantastic experience: Great experience and customer service!

Negative experience: I have over 50 lifestyle weeks and no one from vida can help me book these. They keep saying that my timeshare resort has to book said weeks. So I got them on the phone and they graciously apologized, and said that it is a third party and they do not handle. This is a false advertisement scam that is a horrendous process. I now have been on hold with them for 4 hours and I’m so disappointed with this service! I WILL NEVER RECCOMMEND!

Fantastic experience: The resort was beautiful and our guest services representative; Angelica was awesome!

Fantastic experience: Very helpful and very sweeet people They really good at theyr job

Fantastic experience: I've had many great vacations at great prices....I've received great service 90% of the time, I've had 3 (almost) free vacations to all-inclusive resorts in Mexico The staff call when certificates are close to expiring. They offer their opinions, look up safety concerns with counties I've visited and suggest great resorts.

Fantastic experience: Vida Lifestyle offers a wonderful platform for the whole family. Holly, who is our agent, is wonderful, personable, and really cares about making your experience perfect!

Fantastic experience: Professional and friendly staff willing to go all out for you.

Fantastic experience: If you haven't tried or used Vida for vacations, car rentals or airfare you should. First Class Vacation Company!

Fantastic experience: It’s great to have a travel agent on hand…and for them to be able to make use of my points from the timeshare makes it worthwhile.

Positive experience: We stayed in the El Moro building and our first night was spent on the north side of the El Moro building and it was a Saturday night and it was sheer torture because they have a bar right next next to it and there was extremely loud ugly music till 4:30 AM robbing us of our sleep I'd do not want to live through that ever again. The next day we asked to have our room changed and we moved to the south side of the El Moro building and from then on we could actually enjoy our stay. That noise is unacceptable and it's not compatible with any form of tourism unless the tourists are totally DEAF! The other thing we discovered was that the room doesn't have any heating we were cold when we arrived from an eight hour flight on the plane and there was no way of raising the temperature in our room! When we changed to the south side of the building that was more sun exposure and over days warmed up the room! Please make some space heaters available for tourists who are cold when vacationing there in winter!

Fantastic experience: Jodi Levisohn is knowledgeable and professional. She will do her best for you.

Fantastic experience: Agent was professional, knowledgeable and very patient. She took the time to explain every question i had. This process was extremely easy because of Alejandra.

Fantastic experience: I have a personal concierge that makes me feel comfortable about my trip

Fantastic experience: Long time member, very satisfied wth newly booked vacation in Mazatlan. Ale was excellent finding a vacation that works for us this February.

Fantastic experience: My sales representative Jodi is responsive, always watching for cost savings and incredibly kind and personable. She makes cruising a joy before boarding.

Fantastic experience: Very good experience!! Agent (Jodi) very helpful! Recommend her for any cruise matters!

Negative experience: Before June of this year I would have given Vida Lifestyle 5 stars and had nothing but great things to say. But then they got super salesy and pushy about me upgrading. I told them I couldn't afford an upgrade so they transferred me to someone who pushed even harder. They dismissed my concerns about not being able to afford it in the long run and I caved and upgraded. Flash forward to December and I call to cancel. Juan in finance told me what I was giving up and that I would not be reimbursed for money already paid. I understood. Four days later a payment comes out of my account. I call to let them know there has been an error and they said someone in finance would call me on Monday. It's Monday, no one has called so I call them. I explain to Nick that I canceled this upgrade and would like my payment refunded. He said that I cannot cancel until I've paid back the $400 Vida cash I used in September. I told him I was not made aware of this when I spoke to Juan to cancel. He told me someone called after I had spoke to Juan to tell me. I never received a call or voicemail and I told him as much. He said if I paid the remaining amount of the $400 today then they would cancel my upgrade. Obviously, I can't afford it all at once, that's why I'm canceling. Once I get this straightened out I am never using this company again.

Fantastic experience: Over the phone everyone is being very helpful about the hotel. I will when I get back. Thank you.

Fantastic experience: We used Vida Lifestyle to book our Mediterranean cruise. Their service was perfect. We had no problems and offer our gratitude to them.

Fantastic experience: I had an agent help me find the most reasonable payment arrangement for my upgraded contract. She was extremely knowledgeable, professional and persistent until she reached the best outcome for me. I hope to get back on vacation mode soon, and I'll certainly be able to enjoy a great time with all my new benefits.

Positive experience: This resort is beautiful. Entertainment maybe limited to people who would like to have a nightlife. There is limited amount of music and fun. Everything is cook with tomatoes so if you are allergic to anything be mindful they add this too eggs also.

Fantastic experience: We recently spent 5 nights at El Cid Marina all inclusive resort in Cancun and they far exceeded our wildest expectations. The room was spacious, clean and the daily service was excellent. Food through room service and the restaurants was all outstanding but the French restaurant was a memorable event for both food and service. Incredible value for an unforgettable vacation!

Fantastic experience: Best way to book our trips. Always well pleased! Everyone is so helpful!

Fantastic experience: Juan is actually, the first officer that clear my doubts in a few minutes, took care of my questions regarding the points to be applied on reservations, and was ready to help on any calls

Fantastic experience: The good service is hard to find thses days , But with Vida Lifestyles it is aways so easy. The phone reps always are quick and soo helpful , just a pleasure to get things booked with Vida Lifestyles

Fantastic experience: I would love to have more destinations to choose from besides Mexico. Also, I think points should rollover and not expire. We pay good money to be a part of this vacation club snd sometime life does not allow time to use points by a certain time.

Positive experience: Somewhat confusing conversation. Purpose was to discuss options, not to buy a cruise package. Typical Vida way of doing business, bait and switch tactics. However, he did provide some good options, one of which, we did purchase for 2024.

Fantastic experience: had an unfortunate mix-up on our original cruise, we received an e-mail that our itinerary had changed to may 26 and we missed our cruise on may 6. called vida lifestyles and your agent kevin helped us get a last minute booking on celebrity. he was very professional and knowledgeable! saved our vacation.

Fantastic experience: Karina Martins went above and beyond!!! Our MSC cruise leaving in a couple weeks got cancelled due to maintenance issue with the ship. Karina worked till 10:30pm on a Friday helping us secure another option that would work for us!! We could not confirm it until we had secure different flight times so once that was done the next day, Karina again followed up with us on her day off and finalized and confirmed the new cruise booking!!! Karina definitely deserves a promotion! Her excellent customer service, can do attitude and persistence excels all other agents I have ever worked with!! So impressive!! Please pass on my accolades to her!!!

Negative experience: This business has gone downhill fast. I booked a cruise and an issue arose. I called Vida. I spent 30 minutes on the phone with a guy from India explaining every detail of my problem and the likely fix. I tried to talk to my travel consultant but was refused. I must document the problem first I was told. At the end of the 30 minutes I was told by the guy from India that he would submit my problem and my travel consultant would most likely call me back in 48 to 72 hours. What kind of horrible business practice is this? The 72 hour deadline came and went and still nothing. The cruise-line refuses to help and only tells me o must con tact Vida. Unfortunately Google has lumped the reviews for the business Vida Lifestyle with the reviews about their various properties. I think this is wrong. Don’t let the reviews about a sunny vacation distract you from the bad business practices of The Vida Lifestyles.

Fantastic experience: Ventus El Cid Spa & resort in Puerto Morelos, Mexico (just south of Cancun) was recommended by Vida Lifestyles travel consultant. It was a bucket list trip for me to bring my 72 year old mom. Resort was excellent. Short drive from airport. Room location and view was great. Everything is close and convenient and walking distance however there is option to catch golf carts for those with mobility issues. Food was fantastic, with great options at both buffet as well as a la cart restaurants. Lots of pools to choose from. Service was very good and friendly staff. I would book again. Also, the little town of Puerto Morelos is worth visiting for a break from resort. Very nice, clean, friendly and good restaurants. We ate at El Charro, just across from the super market parking lot.

Fantastic experience: The sfaff very friendly. Facility is clean. Amentites are wonderful. Disappointed that price per week is getting so expensive.

Fantastic experience: The Vidanta resorts are wonderful. The staff members are warm and welcoming! And there are numerous pools and activities! And Vida Lifestyle assists with a variety of travel reservations.

Fantastic experience: My agent booked my family on a delightful stay at El Cid Ventus Ha. An all-inclusive resort. 5 nights and 6 days. We were a party of 4. We didn't eat at any of the lovely restaurants but the food was great. The personal concierge Carol was wonderful. We all had a fabulous time.

Fantastic experience: Vida Lifestyle allows you to earn points while you take a vacation and then use them on your next vacation. The client services are amazing.

Negative experience: We had a very bad expirence with this company, when they sold us the membership they promised so many thing. Once we called them they would hang up and also never gave us what they promised to us. All they wanted is to sell thier membership tu us, i would never recomend this company to anyone.

Fantastic experience: Beautiful resort, great restaurants. Loved soaking in our terrace plunge pool and watching torrential rain. Make sure you get into Puerto Vallarta for some sight-seeing and a meal or two. Diving (off-site) wasn't my favorite but enjoyable

Fantastic experience: I was able to confirm that people who knows the partner between Vidanta and Vida Life style are offering you to sell weeks of the time share with Vidanta for double of the price and Vida Life style doesn't do that.

Fantastic experience: The agent, Diana, was exceptional. She explained how best to use my account, i.e. points, dollars, and certificates, and she competed my reservation expeditiously while answering all of questions. She was personable while being professional: a real treat conversing with a "for REAL and NICE" person / agent.

Fantastic experience: In my holiday which was booked for last November 22-29,2021, Vida Lifestyle did not let me know that the hotel had been bought by Hilton and that the name had changed from "Grand Fiesta Americana Vallarta Adults Only" to "The Hilton". It was supposed to be adults only, but that also changed and there were families holidaying there. It led to some confusion for my driver to find the hotel. I had made multiple calls to the phone number provided, (which did not work) and to Vida, but no one seemed to know of that change in ownership. Thank goodness I had copied the address. We did enjoy our stay there and would go again, however it did cause some anxiety.

Fantastic experience: Gustavo was excellent. No pressure, understanding, answered every question (more than once). Clarified info at every point.

Fantastic experience: I love The Vida Lifestyle Program. This time I had the fortune to speak with Blanca N Araujo and she went above and beyond explaining the benefits I have and doing the bookings I needed. She was the main reason I renew my membership. The experience I had in the past with reservations is amazing with Vidanta and The Vida Lifestyle, Looking forward for more travel experiences with them. Lupita

Fantastic experience: His deep and thorough knowledge of the Vida Lifestyle products. His professionalism and dedication to meet the customer's needs. John gets to know his clients to best meet their vacation needs and get the best value.

Fantastic experience: It was a very pleasant time at the resort. The food was amazing. The customer service was splendid. The activities were fun!

Fantastic experience: The representative Leon was more than helpful when we had spoke. Respectful and knew what he was saying and talking about, which was more than a basic pitch to a member or customer.

Positive experience: We lost 200K points when we needed to cancel a resort due to our +70 age and Covid. I am not saying Kevin was at fault but this didn't sit well with us. We were more than willing to take a credit or a partial credit for future travel.

Positive experience: Carlos was great but the fact with vida is that you do not have the lowest market rate each time I book a vacation with you it's only because I use my Vida dollars. When I compare the prices that's all the difference. If I don't have Vida dollars I will not book with Vida.

Fantastic experience: I have enjoyed working with 1 person for our cruise, but when she is unavailable I don't feel like my trip plans are available and accessible for revision and update. Also, we received totally incorrect information from our advisor - as she was advised by a different department (flight prices).

Fantastic experience: Wonderful travel program, great perks!!! I'd rather have Vida Lifestyle than owning a timeshare!!!

Negative experience: Horrible experience I had NEVER work with a company like this ever in my life. they talk to you nice and when you call them back for anything they never have you information and treat you if you where crazy and don't know what you are talking about refuse to return your money..... RUN RUN FROM THIS TYPE OF TIME SHARE

Fantastic experience: Ryan listened to my request and didn't try to push an upsell that I explicitly said I was not interested in. He provided an option to renew for more years at a discount which exceeded my expectations. He also told me exactly what to expect as far as when the account changes would be applied. Thank You!

Fantastic experience: We like VIDA. Unfortunately, the site we chose we chose from the Quarterly Specials this time did not live up to the expectation we expected from all our other VIDA experiences. We STRONGLY suggest you remove Lifestyles Cabarete from your offers in the future. That $67 special was horrendous in our estimation, so much that we ended up spending a considerable amount to move to another location on the second day.

Negative experience: We have been a member of Vida Lifestyle for many years and would never recommend them to anyone. They sell you things and promise to help out if you have any issues. However once they sell you something you will never hear from them again. We have gotten taken advantage of more times than I can count. We have lost money and when we call to get explanations it goes into the black hole. The properties are beautiful but the Customer Service is the worst ever. I would advise anyone from getting sucked into this business

Fantastic experience: It was a great experience for our first time booking through Vida and using a agent. Agent was very helpful and knowledgeable and guided us through the process. We had started the booking online ourselves and hit a snag and that is why we contacted a agent. Very happy with how the process went.

Fantastic experience: Everytabout Vida Lifestyle is so easy. From questions to planning, to confirming. Everyone is easy to work with.

Negative experience: The Vida Lifestyle — Company arbitrarily suspended account over one small disputed transaction I have been a member of Vida Lifestyles since February 2017. I have accepted at least two membership upgrades. All of these upgrades have been paid in full. In April of 2021, I used service to book reservation with Extended Stay Hotel Galleria Houston. The accommodations were horrible and hotel management supposedly agreed to credit back monies for the stay. After several weeks passed and no evidence of the credit, I called Vida Lifestyles to request assistance. Though I did not document name of party, someone from Vida Lifestyles advised need to resolve with hotel directly. Having already attempting to resolve with hotel, I initiated dispute with credit card company used for original transaction. Upon Vida Lifestyles learning of the dispute, this company froze my total membership. Vida blocked my login to a completely paid in full subscription without any notice, email, phone call or text. Upon contacting the service, Vida Lifestyles refused to lift the suspension, advising that I would have to wait until the dispute 90 day process was completed. I the interim, Vida Lifestyles has blocked my access to paid in full privileges and refuses to reinstate membership.

Fantastic experience: Vida lifestyle made it extremely easy to book this El Cid resort, but I was unaware that there was a $50 tax to be paid upon arrival, the internet was $48./ $40. for each device, and that they would try to talk me into buying at their resort when I already have so much invested in Vidanta. I must say the service of each individual on the site was outstanding and the food preparation was unbelievable for an all inclusive.

Fantastic experience: Loved Mazatlán the staff was incredible, the hotel could use a bit of upgrading but over all it's a beautiful place, and the food was great. The most I loved about El Moro was the staff, just perfect I will be back..

Fantastic experience: Our favorite place to visit! Always immaculate, excellent customer service, to "die-for" cuisine, luxurious accomodations, and an easy gift for friends/relatives. Member for 10 years, and have not regretted the purchase.

Fantastic experience: Jaclyn was so patient with my husband and me. We are senior citizens and she spent as much time as we needed to fully understand what this program had to offer. She also told us to reach out to her if we had any future questions, which of course we will have!!! Thank you for having employees like her..

Fantastic experience: I haven't used the service yet. Jackie is so good at explaining the ins and outs about the club. She is an excellent representative for Vida Lifestyle. Highly recommend her.

Fantastic experience: The Riviera Maya Resort is absolutely beautiful! Guests are the top priority of the knowledgeable, warm and professional management and staff. Rooms and suites are well appointed and impeccably clean. It’s a resort for families and couples alike.

Fantastic experience: Iys convenient. However I did have an issue with my reservation to Pacifico in March. I had corona virus and couldnt travel I asked if I would lose my points if I cancelled. I said I would cancel if I could get my points back I had to send confirmation that I was hospitalized. So I found someone who could travel in my place. T tried to contact the person I at Vida but she wasnt in so I called the resort and told them another person was taking the reservation Yhey never said it was cancelled so now Im trying to get my points back

Fantastic experience: Veronica has been very good to work with. The issue I have is how fast some of the points expired, especially from last year when nobody could travel. I lost 6,000 points because I couldn't travel. Some of it is my fault for not scheduling something, but not to extend points like every other travel site has done, is very disappointing

Fantastic experience: Kyle was very helpful in trying to explain the program, costs, etc. Many time when I talk to someone connected with Vida...Vida Lifestyle there is a language problem. Kyle, being from England it was so much better to understand...I didn't have to say What? all the time.

Fantastic experience: I was extremely impressed with the service I received from Mr Ali . He was by far the best representative for your company I have ever experienced . He was very professional and really cared about getting me the best information I memorized his extension!

Fantastic experience: I did not want to buy more points. Ricardo was a very good salesman. I felt like he would personally help me if I needed it.

Fantastic experience: Robbie walk me through it perfectly having the computer with me help a lot plus him telling me to write information down and its perfect I just call him when I want to travel

Fantastic experience: Staff always explains clearly what is happening and what our offers are, and are available and ready to answer questions whenever we have them. The value of the services and offers provided is second to none and prices are always exceptional.

Fantastic experience: Robert was very helpful and Carrie Adams appears to know her job well. I feel a high degree of confidence that I can call and get input and help if I need it.

Positive experience: Vida Points and certificates saved me about $3,500 on a week in Panama at an all-inclusive resort. Haven't gone yet, but am really ready.

Fantastic experience: Well, while we enjoy the Vida experience, sometimes the different amenity levels are confusing or haven't been adequately explained originally. Then you receive one of these solicitations and hopefully get a sales person who will not fast talk you into something that you probably not really need. This sales person was helpful in explaining what we had and what the promotion would do for us for the future. And while we are extremely cash strapped right now it just seemed too good to pass up. He was helpful in explaining several benefits and variations of vacation opportunities.

Negative experience: I am very frustrated with Vida Lifestyle. They take months to update your account with points, dollars or payments and still get things wrong. I have never had to deal with a company with so many inconsistencies and mistakes. I have called multiple times to correct these problems and have had very polite but delayed responses and corrections. If I had to do it all again, I would not have joined them and definitely can not recommend them

Fantastic experience: Rochelle was ALWAYS with my phone calls and numerous e-mail HIGHLY proficient and attentive to my questions. Always made me seem important and never gave the impression she was swamped due to changes due to Covid-19.

Fantastic experience: We had a perfect week at El Cid Marina Spa Hotel at a great price by using Vida dollars to slash out of pocket cost. This El Cid resort is all inclusive and in Riviera Maya, near Cancun. It was recently expanded with a "sister resort" built along side. Both resorts flow seamlessly into each other and guests are free to use the amenities and restaurants of both resorts. The original resort is classic Spanish architecture - mission style, stone columns; while Ventus, the new side is white, sleek, and contemporary - but both are lushly landscaped, immaculate, with beautiful pools, amazing international restaurants, and provide nightly live entertainment in various venues. Plus, the staff throughout the resort is top-notch - friendly, professional - and dedicated to you having a wonderful experience.

Fantastic experience: We are very pleased with our overall experience with Vidanta. Our only concern being the ambiguity with the internal procedures as it relates to the admissibility of Quebec residents as Vidanta members.

Fantastic experience: Andrew was very easy to speak with and he explained the options available to us with our needs & wants in mind. He didn't try to push anything on us in which we were not interested. He respected my request for more time to discuss the options he recommended so that I could discuss with my spouse. For this reason, I notated his direct extension and called him back directly a few hours after our initital conversation. Most other sales people in the travel industry will try to push you to make an immediate decision and we don't like that. Andrew did not pressure us and, for that reason, we decided later on to call him back and make the purchase. This is a lesson that sales people and sales managers in this industry could better learn. His friendly and conversational manner set us at ease in making our purchase. I hope to work with him again on booking vacations.

Fantastic experience: Better explain the value of the points. My experience is that I paid $2,100 for 65000 points which, when I tried to cash them in were worth $650. That is, 10000 points for $100. IMHO, that is a total rip-off of Vida lifestyle members. Also, I was never informed of the expiration dates on the points and what they can be used for.

Fantastic experience: The program sounds easy to enjoy and it includes not only you but friend and family too. The opportunity for me to take guest make it better for me and for you too because they will have the chance to see and enjoy what you have to offer.

Fantastic experience: I received a letter with my Vida Lifestyles card and request to activate it, so I phoned the given number and spoke with Dupre. He was very cordial and kindly explained everything to me about the Vida Lifestyle benefits and how I could reduce the annual fee from $499. to $59. I had never pursued the Vida Lifestyles membership because of the high fee, so was happy to find it could be reduced. At $59 annually, Vida Lifestyles will work well for me. I currently belong to Interval International and RCI, but will not renew these when they run out if I find Vida Lifestyles works well.

Fantastic experience: I have owned at Vidanta for several years. I just happened to receive Andrew Brooks on the other end of my call to Vida Lifestyles on Monday. He has explained more to me in the 15 minutes while we spoke than anyone else has since I purchased the property. He put it in simple terms. He should in charge of explaining the details once they have purchased their property. I feel it is needed to explain what Vida Lifestyle, SFX, Vida Vactions, and all the different usages are. A simple breakdown of what each function is.. Thank you again Andrew Brooks you receive 5 star cuddles for what you do!

Fantastic experience: Nice property and very clean and pleasant staff! Would recommend to all my family and friends. Mexico was very easy to travel to and return from. They have very high security at this resort and in transporting guests to and from other area sites. Weather was perfect.

Fantastic experience: Richard Santos in Cruise Travel and Khalid in Hotel Travel were exceptionally helpful, patient, and professional in helping me make reservations for two cabins and 4 hotel rooms reservations for me and a group I travel with. We are all very pleased with the plans we have made and thank Vida and Richard and Khalid for the very kind help.

Fantastic experience: This is the first cruise I have ever booked. Omar was extremely professional, kind and patient. He gave exceptional customer service. He went the extra mile to find out additional information for me and was extremely patient when I was deciding on which rooms to purchase for the cruise. He also saved me $700-$800!! I can’t wait to plan my next vacation with Vida Lifestyle!! Thank you so much

Fantastic experience: We felt the service was very accommodating and friendly. Guadalupe from housekeeping did our room in 1021 all week and did a great job. The property is very beautiful and well kept. The pool areas were relaxing and great for all ages. Everything was easy to get to and food was good. and even though the beaches had a seaweed issue they did a great job keeping the beaches clean.