Cuballama

Thank you very much for your kind comment! ✨ We are delighted to know that you felt well advised and at home thanks to Ivon and our team. We are here to always provide you with the best service and support in everything you need. Happy holidays to you too!

Thank you very much for your trust and preference, Yisell! We are glad to know that we are your favorite agency to connect with your family and provide them relief. We truly appreciate your words about our team and we understand that high demand can sometimes lead to waits. We continue to work every day to improve and offer you an even more agile and efficient service! ✨ We hope to serve you again very soon!

Thank you very much, Yeniset, for your wonderful review! We are glad to know that you had a spectacular experience with our service and that Gabriela stood out for her patience and attention to detail. It is a pleasure to know that she was able to assist you with all your questions and your reservation. We are always here to provide you with the best service! ✨

Thank you very much for your kind comment, Iliana! We are glad to know that you were delighted with Magdiel's service and that your experience with our packaging has been excellent. It is a pleasure to help you stay connected with your loved ones. We hope to assist you again soon! ✨

Thank you very much for your comment, Dogui! We are delighted to know that you were happy and satisfied with the service provided by Magdiel. We take pride in delivering your shipments in excellent condition and with speed. We appreciate your trust and your congratulations. We are here to serve you whenever you need! ✨

Thank you very much, Jane, for sharing your experience! We are glad to know that you were pleased with the service provided by Magdiel and that the delivery of the package to your family was fast and efficient. We continue to work to ensure that your trust in us is well rewarded. We hope to serve you again soon! ✨

Thank you, Pedro! We are pleased to know that Ivon provided you with excellent service. Your satisfaction is our priority, and we appreciate your recognition. We look forward to continuing to assist you in the future! ✨

Thank you, Mirenllilys! We are glad to know that Ivon provided you with exceptional and professional service. Your recognition means a lot to us. We will always be here to help you! ✨

Thank you very much, Anthony! We're very glad to know that Ivón provided you with such excellent service. She always gives her best for our clients. We're here to help you whenever you need it. ✨

Thank you very much, Lázaro Felipe! We are very happy to know that you were pleased with our attention and service. Your words are a motivation to keep giving our best. ✨ We send you many blessings and we will be delighted to assist you again in the future!

Thank you very much, Marlon! We are glad to know that Ivón provided you with excellent service and stood out for the quality of her work and her kindness. We greatly appreciate your words and your trust. We are here to help you whenever you need! ✨

Thank you very much, Araldo! We are glad to know that you received excellent service from Ivón. We greatly appreciate your recommendation and trust. We are here to help you whenever you need it! ✨

Thank you very much, Osmani! We're glad to know that you received excellent service from our travel specialist, Ivón. We greatly appreciate your trust and kind words. We are here to help you whenever you need it! ✈️✨

Thank you very much! We are glad to know that you received good service and that Ivón was attentive to all your needs. We greatly appreciate your trust and your kind words. We are here to help you whenever you need it! ✨

Thank you very much, Yalili! We are glad to know that Ivón provided you with excellent service and that you were satisfied with her patience and service. We greatly appreciate your trust and your kind words. We are here to help you whenever you need it! ✨

Thank you very much, Jacquimir! We are glad to know that you received good service from Ivón. We really appreciate your kind words and blessings. We are here to help you whenever you need! ✨

Thank you very much, Julio Efraín! We are glad to know that you received excellent service from Ivon. We greatly appreciate your recommendation and your trust in us. We are here to help you whenever you need it! ✈️✨

Thank you very much, Rafael! We are glad to know that you were very pleased with the attention from Irisbel, Kenier, and Jasan. We greatly appreciate your recommendation and your trust in us. We are here to serve you whenever you need! ✨

Thank you very much, Marisela! We are glad to know that you received good attention and that you were satisfied with Jasan's help. We greatly appreciate your recommendation and your kind words. We are here to help you whenever you need it! ✨

Thank you very much, Lily! We are so glad to hear that you were so happy with the service and attention you received from Irisbel. We greatly appreciate your recommendation and your kind words. We are here to help you whenever you need it! ✨

Dear Melisa, We deeply regret the inconveniences you experienced with your shipment and would like to offer our sincerest apologies for the mistakes made. We understand how important it is for you to receive your purchases complete and on time, and we fully understand your frustration with what happened. We have reviewed your case carefully and acknowledge that there were shortcomings in the handling of your order from the warehouse. Although we are working hard to correct these mistakes and ensure that the remaining products are dispatched and delivered, we are aware that your experience did not meet our standards or your expectations. We want you to know that we are taking steps to strengthen our processes and prevent situations like this from happening again. Your feedback is invaluable in helping us improve, and we deeply regret the time and inconvenience we have caused you. We appreciate your patience and understanding while we manage your case, and we assure you that we will continue to work hard to provide you with a service that earns your trust. If there is anything else we can do for you, please do not hesitate to reach out to us; we are here to assist you. Thank you for giving us the opportunity to improve. We sincerely hope that in the future we can change your perception and earn your trust again. With appreciation and our sincerest apologies, The Cuballama team

Thank you very much, Alejandro! We are glad to know that you had an excellent experience at our Hialeah store and that Kenier provided you with such attentive service. We appreciate your trust and your kind words. We are here to help you whenever you need it!

Thank you very much, Germán! We are glad to know that you received good service from agent Jasan. We appreciate your trust in us and your kind words. We are here to help you whenever you need!

Thank you very much, Ernesto! We are glad to know that you were so pleased with the attention and service of our team, especially Kenier. It is an honor for us to provide you with professional and efficient service. Thank you for your trust, and we are here to help you whenever you need!

Thank you very much for your words and for sharing your experience, Cheily! We are very pleased to know that for the past two years you have trusted us to send packages to your family and that we have met your expectations. We are glad to have been able to help during such a difficult time and that your brother received what he needed. We sincerely hope he recovers soon. Thank you for your trust and for allowing us to be part of these important situations. We will always be here to help you and your family when you need us. A big hug from the entire Cuballama team!

Thank you very much, Alexander! We are pleased to hear that you had a positive experience with our service and that our supervisor Jasan provided you with excellent assistance. We are here to help you whenever you need it. Thank you for your recommendation and for trusting us!

Thank you so much, Xiomara, for your kind words! We're delighted to hear that you had a great experience with our service. We're always here to help with anything you need. Thanks for trusting Cuballama! ✨

Dear Juan, We are very sorry to hear about your experience with our service. What you describe does not align with the quality standards we strive to maintain at Cuballama. We know that our customers' time is valuable, and your feedback worries us. We have reviewed our system and found no shipping orders made under the name Juan Navarro, nor could we identify the seller who assisted you. We want to help you resolve this issue and find a solution that leaves you satisfied. Please, we invite you to contact us directly to review your case in detail. You can write to us at [email protected], or reach us via WhatsApp at +1 786 408 6400, call us at the same number, or use our online chat at www.cuballama.com from 9 AM to 9 PM (Cuba time). We are here to listen to you and do everything possible to reach an agreement. We hope to assist you soon!

Thank you very much, Jasnay, for your trust and for sharing your experience with us! We are very happy to know that all your interactions with Cuballama have been excellent. It is an honor to be considered the best, and we will continue to strive to provide you with the best service on every occasion. We are always here to help you with whatever you need. Thank you for trusting Cuballama! ✨

Thank you very much, Juan, for your kind words! We are glad to hear that Irisbel provided you with exceptional care and assistance, demonstrating her professionalism. It is a pleasure for us to know that you were so satisfied, and we are always here to help you with whatever you need. Thank you for trusting Cuballama! ✨

✨ Thank you very much, Leonardo, for sharing your experience with us! We are very glad to hear that your first visit to our store in Hialeah was great and that the offers and the service, especially from Kenier, met your expectations. It is a pleasure for us to know that you were so pleased, and we will always be here to help you with whatever you need. Thank you for trusting Cuballama and for highlighting the work of our team!

Dear Mercedes Eugenia, We are very sorry for the inconveniences you have had with our application. We want to ensure that you can manage your account without difficulties and make your recharges easily. To change your phone number in the Cuballama app, you just need to follow these steps: 1. Go to the 'My Account' menu. 2. Select 'Personal Information'. 3. Press 'Phone Number', and the app will send a new PIN to your number to confirm the update. It is a quick and simple process. We have tried to contact you several times at the number registered in your account and have also sent you an email to offer assistance, but we have not been able to reach you. We want to help you resolve this issue as soon as possible. Please feel free to write to us at [email protected], or contact us via WhatsApp or by phone at +1 786 408 6400. You can also call our Call Center at the same number, or write to us in the online chat at www.cuballama.com from 9 AM to 9 PM (Cuba time). We sincerely hope that you give us the opportunity to help you and improve your experience. We are here to support you in everything you need, and it will be a pleasure to assist you so you can fully enjoy our services. Cuballama.

Dear Eddie, We sincerely apologize for the inconveniences you have experienced with the use of your credit. We completely understand your frustration and want to offer our sincerest apologies for the experience you are going through. We would like to emphasize that the refund and ticket change policies are not determined by Cuballama, but by the airline. We have done everything possible to assist you within the restrictions set by the airline, but unfortunately, we cannot authorize refunds or changes that do not comply with their rules. From the first contact, we explained to you that the ticket is non-refundable and that to use your credit, you must pay the change penalty and any fare difference. We have contacted the airline directly on your behalf to try to resolve the situation, but they have confirmed that a refund cannot be processed. We know this is not the response you were hoping for, and we deeply regret not being able to reach a solution that completely satisfies you. If there is anything else we can do within the airline's policies, please do not hesitate to contact us. We want to help you find the best possible alternative so that you can use your credit. Please reach out to us at [email protected], via WhatsApp, or at +1 786 408 6400, and we will be happy to assist you in any way we can. Thank you for your understanding.

Hello, Vanessa. We deeply regret the inconveniences you experienced with the delivery of your generator, and we understand your frustration. We have been in contact with you several times, working tirelessly alongside our suppliers to resolve the situation as quickly as possible. We appreciate your patience during this process and all the effort you made to communicate with us. We are glad to know that the delivery has finally been made and that we could offer you a solution with the courtesy recharge. We hope that our efforts and the close contact we have maintained have helped to improve your experience and that you will choose to continue trusting us for future purchases. We would also greatly appreciate it if you could consider updating or removing your review as we discussed. We are here to assist you whenever you need, and your satisfaction is our priority. Thank you again for your understanding and trust. Sincerely, The Cuballama team

Dear Julio, We are very sorry to read about your experience with us and understand your frustration. However, the Google platform provides very few details, making it difficult to locate your specific account or service with the available information. We would love to better understand your case and offer you a solution or compensation to improve your experience. There are several factors that can cause delays, such as lack of recipient information, product availability, or weather and electrical issues in Cuba. To help you more effectively, we invite you to contact us directly to review your case and provide you with a detailed explanation. Please feel free to reach out to us via our email [email protected], or call us at +1 786 408 6400. You can also write to us via WhatsApp at the same number or contact us through online chat at www.cuballama.com from 9 AM to 9 PM (Cuba time). We are here to assist you and ensure that you receive the best possible service.

✨ Thank you very much, Antuan! We are very glad to know that Irisbel provided you with all the information you needed and that you are leaving with such a positive experience. It is a pleasure for us to know that you felt blessed with the service received. We are always here to help you with anything you need. Thank you for trusting Cuballama and for sharing your experience!

Thank you very much, Guillermo, for your review! We are pleased to know that you received good service and attention from our supervisor Jasan. We appreciate your trust in Cuballama and we will strive to continue offering you the best service possible. We are here to assist you with anything you need. Thank you for trusting us! ✨

✨ Thank you so much, Yubislaine, for your positive review! We are glad to know that you received exceptional attention and that Jasan provided you with all the patience you needed. Your words are very valuable to us, and we will make sure Jasan receives your thanks and blessings. We are here to serve you in everything you need. Thank you for trusting Cuballama and for your kind wishes!

Thank you very much, Alina, for your wonderful review! We are delighted to know that you had such a positive experience at the Hialeah store with Irisbel. Her treatment and dedication are truly exceptional, and we are very glad you noticed. Rating her with 10 stars is a recognition that fills us with pride. We will continue to strive to always offer you the best. Thank you for trusting Cuballama and for your kind words! ✨

✨ Thank you very much, Hilda, for your perfect rating and your very positive review! We are glad to know that you had an excellent experience and that Irisbel at the Hialeah store provided you with a 10 service. Your satisfaction is our greatest reward, and comments like yours motivate us to continue providing quality service. We are here to serve you in everything you need. Thank you for trusting Cuballama and for your support!

Thank you very much, Michel, for your review and positive feedback! We are pleased to know that you are satisfied with the speed and quality of our services. We especially appreciate your recognition of our supervisor Jasan, who strives to provide top-notch service. Your words motivate us to continue improving and offering the best possible service. Thank you for trusting Cuballama and for highlighting our work!

Hello Celeidy! We are very glad to hear that! We will pass on your kind words to Kenier and to all our team at the Hialeah store. We are here to always provide you with excellent service. Thank you for your preference and we hope to see you again soon!

Hello Yailien! Thank you for sharing your experience. We are glad to know that Kenier provided you with excellent service. Your recommendation is very valuable to us! We hope to see you again soon at Cuballama. Thank you for choosing us!

Greetings Ariel! Thank you very much for sharing your experience. We are very glad to know that Kenier's service met your expectations. At Cuballama, we strive every day to provide exceptional service, and feedback like yours motivates us to keep improving. We hope to continue having the opportunity to serve you in the future. Thank you for trusting us!

Thank you for your comment, Lázaro! We are pleased to know that you found our service and attention good, and that everything was quick. We greatly appreciate your feedback and look forward to providing you with positive experiences in the future.

Hello Madelaine! We are very happy to know this! We will pass on your kind words to our entire team at the Hialeah store. We are always here to provide you with excellent service. Thank you for your preference and we hope to see you again soon!

Thank you very much for your comment, Yorislandy! We are glad to know that you are satisfied with the customer service and that your last shipment arrived in record time. We work hard to maintain this level of service and your words motivate us to keep improving. Thank you for choosing Cuballama!

Dear Karen, We are very sorry that your experience was not satisfactory. We want to ensure that Cuballama is a serious and formal agency, and we have clear procedures for car rentals in Cuba. When confirming a reservation, we always provide a receipt or voucher once the rental company in Cuba confirms the availability of the vehicle. This voucher is essential for picking up the car and is specified in our terms and conditions. You can review them here: Car Rental Terms and Conditions. It also explains that changes may occur on the part of the provider, which we always try to notify our customers about in advance. We invite you to contact us to review your case in more detail and provide you with the necessary assistance. We are here to help you clarify any doubts and improve your experience. Please feel free to contact us via our email [email protected], or call us at +1 786 408 6400. You can also message us on WhatsApp at +1 786 408 6400 or contact us via online chat at www.cuballama.com from 9 AM to 9 PM (Cuba time). We look forward to your response and will be happy to assist you with anything you need. We would love the opportunity to improve your experience with us!

Dear Lazara Rodriguez, We deeply regret the inconveniences you have experienced with your purchase of the bike and we understand your frustration. At Cuballama, we strive to meet our customers' expectations and offer solutions when challenges arise, especially those that are beyond our direct control. We want to assure you that we have done everything possible to resolve the situation in accordance with the current regulations and legal procedures in Cuba, which often present unique challenges. Despite our efforts, including the offer of an alternative bike and a refund of the paid amount, we understand that we have not met your expectations. We sincerely apologize for any misunderstanding and for the situation you are in. We have processed a partial refund to your original payment method as a demonstration of our commitment to rectify the situation. Additionally, we remind you that the original bike must be returned to complete the process, as we have mentioned in our contact. We appreciate your patience and understanding in this complex matter. Working with international shipments, especially to and from Cuba, presents unique challenges due to specific country policies and regulations that sometimes limit our ability to act as quickly as we would like. We thank you for your understanding and hope to serve you better in the future. If you would like to discuss this matter further or any other concern, please do not hesitate to contact us via our email [email protected], or call our Call Center or write to us on WhatsApp at +1 786 408 6400. Best regards, Cuballama

Thank you very much for your comment, Mario Sergio! We are glad to know that you received friendly service and good attention from Sol at our Hialeah store. We appreciate your trust in Cuballama.

Thank you very much for your comment, Yurima! We are happy to know that you received very good service, quick attention, and that everything arrived in perfect condition. We really appreciate your recommendation and your trust in Cuballama.

Thank you very much for your recommendation, Masiel! We are happy to know that you had an excellent experience with us, enjoying a good atmosphere, cleanliness, and a fast and efficient service. We especially appreciate your kind words about Solange. Thank you for trusting Cuballama!

Thank you so much for your feedback, Isela! We're thrilled to hear that you received good service and found our employees helpful. We truly appreciate your trust in Cuballama.

Dear William, We sincerely apologize for the inconveniences you have experienced with your purchase at one of our suppliers: Esquina Caliente. We would like to extend our sincerest apologies for any distress caused, as we have communicated to you via phone call. We want to inform you that we have taken corrective measures with this business, as the delay in the delivery of your order has significantly affected us. As you are aware, we have proceeded to refund the full amount to your payment method due to the breach of contract by the business. It is important to highlight that, although we do everything possible to pressure our partner businesses in Cuba and clearly communicate delivery timelines, additional delays may sometimes arise due to internal processes and the socioeconomic circumstances of the country, which unfortunately are beyond our direct control. However, our team is actively working to mediate this situation and provide you with the best possible assistance. We value your trust in Cuballama and sincerely appreciate your patience. We hope that the efforts made to resolve this situation have met your expectations and demonstrated our commitment to your satisfaction. We wish you a beautiful day. Best regards, Cuballama

Thank you very much for your comment, Vicente! We are pleased to know that you received good service, with fast deliveries and quality attention from our supervisor Jasan. Your satisfaction is very important to us, and we appreciate your trust in Cuballama.

Thank you so much for your comment, Danny! We are glad to know that Irisbel provided you with excellent service and that you consider her the best. We appreciate your kind words and are proud of them; rest assured we will pass along your kind words. Thank you for your trust and for choosing Cuballama!

Thank you very much for your comment, Andray! We are glad to know that you received good treatment and attention from Jasan. We appreciate your recognition and your trust in our team. Thank you for choosing Cuballama!

Dear Amanda, We deeply regret the situation that your relatives experienced during their journey from Havana to Nicaragua, with layovers involved, and we understand your frustration and disappointment. At Cuballama, we take every comment and situation that affects our clients very seriously, and it is our priority to provide effective solutions. We want to clarify that as a travel agency, we manage the purchase of tickets and coordinate with airlines, but certain aspects, such as boarding policies and airport operations, are beyond our direct control. In the case of your relatives, the situation that prevented their boarding in Lima was unfortunate and outside of our usual practices. We have tried to address your refund request fairly by refunding the cost of the unused segments of the trip, in accordance with the airline's policies. We understand that you have requested additional documentation, and we have provided all possible receipts to clarify the refund process. Additionally, we would like to reiterate that we offered additional alternatives to mitigate the situation, including the possibility of arranging your relatives' return to Cuba, which was not accepted. Our team has been in constant communication, trying to resolve every concern and ensuring that you feel heard and supported every step of the way. We regret that the experience did not meet your expectations, and we will continue to work on improving our services and communication in complex situations like this. We appreciate your understanding and ask that if you wish to discuss further details or have other requests, please do not hesitate to contact us directly through our official channels; it will always be a pleasure to speak with you. Best regards, Cuballama

Thank you very much for your positive comment Natalua! We are glad to know that you had a very good experience with us and that Irisbel provided you with magnificent attention. We take pride in having a attentive and diligent team. Thank you for your trust and for choosing Cuballama!

Hello Griomar! It's a pleasure to hear your kind words of appreciation for our hard work at Cuballama, our team will be very happy to read your kind and valuable comment. Thank you for choosing us! We look forward to serving you again very soon. Have a fantastic day!

Hello Amado! We want you to know how much we appreciate your valuable review. It means a lot to us that our customers appreciate the work we do every day at Cuballama. Your comment has immensely brightened our day and motivates us to keep doing what we do. We hope your day is just as fantastic ⭐

Hello Luz! Thank you for your comment! We're very glad to know that you enjoyed the service from Ivon; she's a very special member of our team! We're excited to see you again next month. Thank you for your preference and trust!

Hello Julio, thank you very much for leaving us this fantastic comment! The truth is that the members of our team are this kind because our customers are wonderful, and you have not been the exception. Thank you for being part of the Cuballama family! Have a nice day!

Hello Yanier! It is a pleasure to hear your kind words of appreciation for our hard work at Cuballama, our team will be very happy to read your kind and valuable comment. Thank you for choosing us! We hope to serve you again very soon. Have a fantastic day!

Thank you very much for your review, Lazaro Caraballo! We are glad to know that you received good service at our store in Hialeah and that Kenier provided you with outstanding attention. We appreciate your recommendation and your trust in our team. Thank you for choosing us!

Hello Norma! Thank you for your comment! We are very pleased to hear that you enjoyed Jasan's service, he is a very special member of our team! We are excited to see you again next month. Thank you for your preference and trust!

Hello Ovigain! Thank you for your excellent review! We are glad to know that you have received good service, timely shipments, and great deals with us. At Cuballama, we strive to provide the best possible service and we are happy that Jasan, our supervisor, has positively contributed to your experience. We are always here to continue offering you the best. Thank you for your trust in Cuballama!

Hello Margaret! Thank you for sharing your excellent experience at our store! At Cuballama, we strive to provide fast and friendly service, and we are glad to know that Kenier at our Hialeah store was professional and attentive to you. Recommendations like yours are what drive us to keep improving. We are here to serve you always with the same quality and attention! Best regards!

Hello Alberto! Thank you for your excellent comment about our service! At Cuballama, we strive to provide the best possible attention, and we are glad to know that our agents and especially our supervisor Jasan were able to meet your needs. We are here to help you at any time! We look forward to assisting you with any other inquiries or services you may need!

Hello Petalo! What a great pleasure to receive your such positive review! We are glad to know that your experience at our agency was so pleasant and efficient. ✨ We appreciate your words about our team, always willing to help with a smile. We are happy to know that we were able to meet your needs with the ticket without any issues. Thank you for trusting us and for your preference! Greetings from Cuballama!

Hello! Thank you for your review and for highlighting Irisbel. We are glad to know that your experience was excellent and that you received attentive and friendly service. We will pass your words on to Irisbel; it will surely make her happy to know! We are always here to offer you the best. Greetings from the Cuballama team!

Hello Aydelina! We are thrilled to hear that your experience with our team was fantastic. We greatly appreciate your kind words towards Kenier, Sol, Irisbel, and Ivon. We strive to provide friendly, patient, and respectful service, creating a family-like atmosphere for our customers. Your feedback is a great encouragement for us. We are here for whatever you need and hope to see you again soon!

We greatly appreciate your kind words towards our team, Yunior, especially towards Sol. We are glad to know that you received excellent service and that you value our professionalism and good treatment. We are here to continue offering you the best possible service. Thank you for recommending us, and we hope to see you again soon!

We are very happy to know that your experience with Sol was spectacular, Miguel, and that it helped you a lot. We always strive to provide quality service and personalized attention. We hope to see you again soon to continue assisting you as you deserve!

Thank you very much for your kind words, Aymara! We are glad to know that your experience with Sol was excellent and that you felt well taken care of and satisfied. We will continue working to maintain that level of attention and service. We hope to see you again soon!

Hello Gleny! Thank you very much for leaving us this fantastic comment. The truth is that the members of our team are this friendly because our clients are wonderful, and you have been no exception. Thank you for being part of the Cuballama family! Have a great day!

Hello Maria! Thank you for your comment! We are very happy to know that you enjoyed the treatment from Jasan; he is a very special member of our team! We are excited to see you again next month. Thank you for your preference and trust!

Dear Rosangel, We deeply regret that your experience with us did not meet your expectations and we thank you for informing us about your situation. We want to address each of the points mentioned in your review to clarify the situation and offer you a solution. Firstly, we want to highlight that we tried to contact you multiple times to understand what happened with your shipment, but unfortunately, we did not receive a response. We are very sorry that we were unable to reach an agreement and we apologize for any inconvenience this may have caused. Regarding your shipment with order #124642, which you placed on June 14th, we want to explain that your package was received at our Miami warehouse on June 20th. It is important to mention that the 7-15 business days timeframe mentioned in our promotion does not include the transit time from the store to our warehouse. This additional 5 days for transport from the store in Houston to our warehouse in Miami is not included in the delivery timelines established, as was communicated to you in the store. Once received at our warehouse, the delivery timeframe for shipments to Havana is 7 to 15 business days, excluding weekends and holidays. Your shipment, starting the count from June 20th and considering the business days, was within the estimated time and was delivered on July 13th. Additionally, we want to mention that your other box, with the Miscellaneous Box Shipping order of 33 pounds, was delivered earlier than expected, which reflects our commitment to efficiency in service. We deeply regret any misunderstanding and the negative perception this has caused you. We want to reiterate our willingness to resolve this inconvenience and improve your experience with us. We kindly ask you to contact us through any of our customer service channels: you can write to us at our email [email protected], call our Call Center, or message us on WhatsApp at +1 786 408 6400. We are here to understand your situation and offer you the assistance you need. We look forward to your contact and once again we apologize for any inconvenience you may have experienced. Best regards, Cuballama

Hello Amanda! Thank you for your kind comment. Your satisfaction as a customer is the most important thing for us. Thank you for giving us the opportunity to serve you and for choosing us! Best regards

Hello Maura! We are very glad to hear that your experience with us was excellent. On behalf of the entire team, we appreciate your kind words, especially towards Sol. We are here to help you with anything you need. Thank you for trusting us!

Hello Michel! Thank you for sharing your feedback with us; we are very glad to know that you felt very well attended by our team. For us, it is a true pleasure to contribute and facilitate communication with your loved ones. Thank you for being part of our Cuballama family. Have a nice day!

Hello Eliecer! We really appreciate your words and are glad to know that your experience with Sol was excellent. Thank you for recommending our agency! We are here to continue providing you with the best service. We hope to see you again soon!

Hello Ricardo! Thank you for your comment! We are very happy to know that you enjoyed Irisbel's service; she is a very special member of our team! We are excited to see you again next month. Thank you for your preference and trust!

Hello Dollys! We do our best to provide the best service to our customers, and it always makes our day when a customer appreciates it. Thank you very much for your rating, and we hope your next visit is just as positive. Have a great day!

Dear Taiselin, We sincerely apologize for the inconveniences you have experienced with the delivery of your television. We completely understand your frustration and offer our sincerest apologies for not meeting your expectations and ours during this process. It deeply affects and hurts us to know that your 87-year-old grandmother was waiting for her television and that it did not arrive on time as scheduled. We recognize that delivery delays are unacceptable, and we understand your annoyance at the lack of clear responses during this time. We understand there was a misunderstanding regarding your order. Initially, you requested the shipment of a standard television, but later the order was modified to include the 32" HD Smart TV Silo SL3223GA and a MITSAMURO decoder box due to an error; this entire change was what caused an inevitable delay in your delivery. We want to assure you that we have taken measures to address this situation urgently and have directly communicated with you to explain the situation and offer apologies and compensations. We are committed to improving our internal processes to prevent situations like this from occurring in the future. Finally, we are pleased to inform you that your order was delivered, albeit with considerable delay. Our team did everything possible to pressure the supplier in Cuba and ensure that your television finally reached its destination. We sincerely hope that the effort made by our team to improve your experience was worth it. We appreciate your understanding and patience during this process. If there is anything else we can assist you with, please do not hesitate to contact us directly. Sincerely, Cuballama

Hello Fernando! Thank you for your comment! We are very happy to know that you enjoyed Jasan's service; he is a very special member of our team! We are excited to see you again. Thank you for your preference and trust!

Hello Nery! Thank you for your comment and rating! We are glad to know that you are pleased with our options for Cuba. I will pass on your compliments to Kenier, who strives to provide excellent service. We are here to help you whenever you need it! Thank you for your preference and trust in our service!

Claudia, thank you for your positive review about our service at the Hialeah store! We are glad to know that you received excellent attention from Irisbel and that you were able to make your shipments satisfactorily. We are here to help you with everything you need. We hope to see you again soon at our store!

Thank you for sharing your positive experience with Bruno! We are glad to know that you received excellent service and that Bruno took care of you attentively and with a smile. We are here to always provide you with the best attention. We hope to see you again soon and continue to exceed your expectations!

Thank you for your positive review about our colleague Sol and our store in Hialeah! We are glad to know that you received exceptional service and a detailed explanation that was helpful to you. We appreciate your recognition and we are here to always provide you with the best service. We look forward to seeing you again and continuing to exceed your expectations!

Thank you for your positive review and for recommending our service, Daheany! We are glad to know that you received fast and excellent service. Kenier strives to provide professional care and we are happy that he met your expectations. We are here for you whenever you need us!

What a wonderful experience! We are glad to know that you received spectacular treatment at our Cuballama office in Hialeah, especially from Irisbel. We take pride in knowing she was able to resolve all your questions with patience and good vibes. It's great to know that you found good options to send to your family in Cuba. We are delighted that you enjoyed your visit and we hope to see you again every time you need to send something. Thank you for your trust and preference!

Hello Leonardo! We are very glad to hear that! We will pass your kind words to Irisbel and to all our team in the Hialeah store. We are here to always provide you with excellent service. Thank you for your preference, and we hope to see you again soon!

Thank you for sharing your experience, Marcos! We are glad to know that you were satisfied with our service. We work to ensure safe and hassle-free delivery in Cuba. We appreciate your trust and hope you enjoy the Cash back. We look forward to your feedback once you receive the shipment. Thank you for your 5 stars and congratulations on your first purchase with us!

It's great to know that your experience was so positive, even with the queue, Neida! Our team strives to provide fast and attentive service to all our customers. We're glad to hear that Jasan was able to make your visit even more special. Thank you for your kind words and for choosing us! We hope to see you again soon!

Hello Alejandro, We deeply regret the frustrating experience you had regarding your order. We completely understand your disappointment and would like to offer our sincerest apologies for any inconvenience caused. We would like to explain that, at times, we rely on several external suppliers to complete shipments and, unfortunately, in this case, we have encountered unexpected challenges in the logistics of your order. We acknowledge the importance of receiving clear and timely communication regarding the status of your package, and we sincerely apologize for any lack of information or inconsistent responses you may have experienced when contacting our customer service. Please be assured that we are taking immediate steps to address this situation and improve our internal processes. Your feedback is invaluable to us, and we will use it to implement meaningful changes aimed at ensuring a better experience for all our customers in the future. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter to your complete satisfaction. Sincerely, Cuballama.

Hello, We sincerely apologize for all the inconveniences and issues you have experienced with your recent purchase. It pains us to know that your experience with us did not meet your expectations, and we apologize for any inconvenience this may have caused. We want you to know that we have been working hard to resolve this situation since the moment we became aware of the delivery issues. We completely understand your frustration and are committed to rectifying this situation as quickly and effectively as possible. We value your trust in us and sincerely hope you can appreciate our efforts to resolve this issue and regain your confidence. Please feel free to reach out to us directly if there is anything else we can assist with. Your satisfaction is our highest priority, and we will be here to assist you in any way you need. Sincerely, Cuballama

Hello Aliet, Thank you very much for visiting our store and for leaving us your feedback. Your satisfaction is very important to us. We look forward to your next visit very soon. Regards

Hello José, We are very sorry to hear about your experience and any inconvenience this may have caused. We understand that it can be frustrating to receive requests for additional information without prior notice. We want to assure you that the account verification process is part of our security protocols, designed to protect both our clients and their accounts. Please, if you can reply to the email or contact us, we will be happy to help you resolve this issue and locate your account as soon as possible. Your safety and satisfaction are our priority, and we will do everything we can to provide you with the necessary assistance. We appreciate your understanding and patience.