AAA Downey Insurance and Member Services

Negative experience: These guys are just a Bunch of Lazy Bums!!!. Slow, slow, slooowww, not presentable, not nice, make you wait for the longest time unnecessarily, they all need proper training for Customer Service in order to become helpful and efficient, should have some dress Code, etc , just Pitiful !!!.

Negative experience: My experience at the AAA office in Downey was extremely disappointing. As soon as I walked in, I noticed the place was dirty, overcrowded, and felt just like a DMV—which defeated the whole purpose of going to AAA for a quieter, more efficient experience. I waited, hoping it would get better, but then encountered a young lady with no customer service skills. She was rude and dismissive, didn’t greet me, and immediately questioned why I hadn’t completed the title in advance. I was there to register a car, with my son’s signed and dated title, but she told me I couldn’t register it without him present. Thankfully, I later went to the Wilshire AAA office in Los Angeles, and the experience was night and day. Carlos and Lisbeth greeted me with smiles, were patient with my questions, and made me feel welcome. They were professional and efficient, and really turned a frustrating situation around. AAA Wilshire is everything you’d hope for in customer service!

Negative experience: Over the phone, person sound annoyed and gave no options. I called GEICO, same coverage cost 4/7ths of AAA price and saved $1,000.

Negative experience: Called this branch cause i had some questions about my policy. The guy that answered didn’t give me his name and just said the department was closed and hung while i tried to ask him another question. I have never experienced this with other branches, very disappointing. Bad customer service.

Fantastic experience: This location is very helpful! I spoke to Dennis and he helped me register my car and wrote down every form I needed to make this complicated situation as simple as possible. I really appreciate his help and it made the whole process run much smoother!

Fantastic experience: Richard is an amazing instructor. He’s very talkative and informative. If you ever get driving lessons here ask for him. You’ll like his vibe.

Negative experience: I don’t get how this place has More than four starts. From all the offices I been around here this is the worst one. I had to walk out because they take for ever. I was there for more than 30 minutes. They don’t seem to have sense of urgency.

Negative experience: Really? When using a credit card you have to pay a service fee, wait in line on top of your membership? I rather go to the DMV kiosk.

Fantastic experience: I had my car broken when I pick up my granddaughters from school and I call for the first time, I been a customer for 4 years but they gave me a very quick service they were very profesional also who ever took my phone call was so polite and very patience with me I really appreciated their service I’m very happy with their customer service special the guy who help me his name is Erick Delgado thanks for everything was really quick service

Negative experience: 30 minutes waiting for registration service and then the person helping me is clueless with the paperwork. What a waste of time. This has to be the worst location for AAA.

Fantastic experience: AAA Downey provided excellent service, it was quick and easy and the employees were engaging. I will go there for all my DMV needs going forward. Thanks Downey AAA.

Negative experience: Had wonderful experience with a worker who works with auto insurance. But the older lady who works at the front desk was very rude. Bad customer service. The young lady with long hair also in the front desk she was very professional. But older lady was very rude just letting you guys.

Negative experience: Bad service, can't make sense of there people working here , wait for 30 minutes in line and no service, to check in ., cancel my service card , thanks

Fantastic experience: This location is the best AAA I have been to in Los Angeles county.

Negative experience: Normally we have a positive experience at the Downey office. Needed to pay registration. Checked in with one guy at window for DMVservices and a nice couple in front of me in line. The employee finished with the guy at the counter then helped the couple. Good, I was next. The line behind me started to build. The couple needs some interpretation help, so another employee showed up to help. Thought this employee would open up another counter. NOT. Now there are 9 people behind me and the only employee at the counter asks the couple if they’d like to apply for a AAA credit card for a free piece of luggage…..WHAT ???. They had to fill out the paperwork with income status like applying for a loan. When I finally got to the counter, I gave her my paperwork and asked why only ONE person was working the DMV counter. She said that they didn’t have enough staff and enough qualified staff to do the DMV services. I told her this was messed up and also gave my same concerns at the check in desk employee and was given the same short staff reason. This is our go to office. If this office can’t get their act together and train more employees to do the DMV services (which is probably 75% of customer’s needs), we will give Whittier a shot. I’ve also noticed that the Manager at this Downey office only answers positive reviews and ignores the reviews that should require some attention to fix the issues at hand. Sorry this is so long but I feel better now. Thanks for reading and a shout out dare to the Manager to reply to these issues and this review. Yeah right.

Fantastic experience: AAA is a very helpful place. All employees are very friendly and understandable. AAA has a lot of deals to choose from.

Negative experience: A worker from this AAA harassed my mother as she ate her bread in her car that she purchased at Porto’s. She had finished her payment at AAA and asked the security guard if she can park her car there while she went to Porto’s. He said yes since you already finished your service w AAA. So, a worker decided to harass my mom and take pictures of her car just because she was eating a bread from Porto’s in her car. She wasn’t able to explain herself because she doesn’t speak English fluently. He is so unprofessional and this will be reported. Unacceptable!!!!!

Negative experience: Went by to transfer my license plates and they gave me a clipboard and had me fill out some forms. Later a older woman with glasses and curly hair called my name and I walked over to her and she told me to place my clipboard down so I did and my forms was still on it. She aggressively snatch the forms off of it from the counter and I couldn't believe what just happen. Rude, unprofessional, I had to bite my tongue because I almost went off on her. Called triple aaa call center and asked for managers number and I called and she didn't answer. I left a voice mail and it's been 2 months and never got a call back. Never again

Negative experience: I will like to put 0 stars, this manager motives me to cancel my 5 year policy, she said that I need to add a family member to pay the registration, I always pay it at Whittier location and I never have any problem!!! Waste of time and energy we pay a lot for the great service that they used to have and convenience.

Negative experience: Worst office I have ever been to. Never again.

Negative experience: Was there yesterday to get movie and attraction tickets.. Was literally there for over an hour! Had to leave. They should have a separate line for this. Was in line with other people for DMV issues I will never go to this AAA again...

Negative experience: very slow and poor customer service... they keep shoving people in the room "next member ".. but nobody available to help...everyone wants to sign you in but nobody want to help

Negative experience: Should have just gone to DMV. Waited almost two hours for a title change and registration. Waited another 1.5hrs to come back with the smog check to get my registration. I purchased insurance and the representative asked me if I had a 4 year degree because I'd get better rates. I asked him if he could apply the discount to my 8 years of Military duty in the Marine Corps. and he said unfortunately not. So, triple A, I'm disappointed that my Veteran status for serving in the gulf War means nothing to you. So unamerican!!! Please change your policies!!!! Semper Fi!!!

Negative experience: The AI answering machine is annoying and useless when you need quick assistance. The machines are the worst ,

Fantastic experience: AAA DMV agent was fabulous. Quick and prompt. Thanks

Negative experience: Customer service for insurance is Horrible. At the Downey office. One star _.

Positive experience: Geezus this place is busy but as a member the wait was too long for a transponder. This place has a lot going on but at the same time members don’t get vip treatment. Maybe they are understaffed but I think there’s room for improvement.

Positive experience: It's like being at the DMV....so many employees and yet you still wait at least an hour for service

Fantastic experience: Not only did they open early but they were very courteous from lady who was taking the paperwork at the door to the one who helped me with my registration renewal. This is my first time at this location and I will definitely be coming back. By far best customer service at a AAA and I’ve been a member for over 25 years

Fantastic experience: My AAA is the best ever. Representative's are so helpful and well round knowledge...

Negative experience: Careless attitude, dirty and they do not value your time. It is not better than DMV if your only picking up a plate or plaque. Too slow and they do not have designated areas. Your all bunched up in one group.

Fantastic experience: This is a really nice branch. Porto’s Bakery is right next door. Great staff and insurance dept. Jaime Z was very helpful bring me a great auto policy. Check them out for sure.

Positive experience: My first time there and It was a good experience definitely better than the Dmv.

Positive experience: Good service very knowledgeable technicians arrive in a timely manner

Fantastic experience: Awesome Customer Service and such a Great Help for all Travels and for DMV Services ☺️

Fantastic experience: Very professional. I got in at 12:30 noon and out at1:35pm it was fast Thank you!

Fantastic experience: I always get answers to my questions or solve any problem. Great service, friendly staff and they have a mountain of resources. I've been a member for over 40 years!!!@

Fantastic experience: I went in for notary services. There was minimal wait time and the notary was very pleasant and attentive; I was in and out within about 30 min total

Fantastic experience: The staff was very professional and courteous. I went there to transfer a vehicle title and iut was a much better experience than dealing with the DMV. Thank you for your help.

Fantastic experience: Great service. DMV on site.

Fantastic experience: I had some issues with my car registration and I asked AAA for help in resolving. Jasmine was fantastic. I was expecting a long, complicated experience, but Jasmine took care of the matter with amazing efficiency and skill. She was also very friendly and helpful.

Positive experience: The guy at the front desk doesn't explain much. It can be taken as rude.

Negative experience: One person working here, took too long to get out of here. Do not recommend

Fantastic experience: I may never step foot into another d m v as long as I live AAA in Downey wish you a very quick everybody was very polite very helpful will be doing mydmv things to AAA great job AAA Norwalk Raider out

Fantastic experience: The customer service agent was very friendly. I love the quick service of my transaction.

Positive experience: Glad to see things back to normal at this facility no more lines outside.

Fantastic experience: What else can I say AAA five star anything that has to do with the D M V in and out in minutes not in hours I've been a customer for about 6 years never nothing to complain about everybody is very helpful who is Raiden V Star this is big dog

Fantastic experience: Very nice people. Excellent customer service.

Fantastic experience: Easy place to take care of business. Great parking area

Fantastic experience: Quick service attending customers and excellent customer service

Negative experience: It was so scary, there was a power outage and a guy that works there wanted to turn on some road flares inside the building that he had in his car and he wanted to play his guitar that was a scary moment

Negative experience: Went for DMV tags. They cannot see DMV info. Ended up at DMV the next day. AAA was not helpful.

Negative experience: Eleanor was “helping” me by telling me she can’t help me. When I asked her why, I don’t understand, she would just talk over me. Very rude. Not helpful and now I will have a distain for AAA in Downey or anywhere else. I understand she couldn’t help me but how about she learns some decency.

Fantastic experience: In and out just like the burger shop! DMV has nothing on AAA! Awesome!

Fantastic experience: After a short wait, service was excellent.

Fantastic experience: Very good experience! You really don't wait long for service, even when it's busy. They're very helpful!

Negative experience: First of all the associate the check me in has zero professionalism 2nd the person that help me my insurance policy gave me the prove of insurance of a different vehicle and she said that she was gonna check me in for DMV after I waited for 1 hour I went to ask how much longer for DMV to call my name and the associate said I was not check in, I'm sorry but not as satisfied with your service.

Fantastic experience: It was great had a wonderful day pre-ordering tickets through AAA kept us from having to stand in line for over an hour to purchase tickets at the ticket counter

Fantastic experience: I do all my DMV business here fast in and out

Fantastic experience: Very helpful and friendly. Answer all my questions about Real ID on AAA.

Negative experience: At the pandemia time we're more efficient and more faster the client service this time we're more people and more time to wait to atender looks going forward going backwards

Positive experience: Don't go here unless ou are a AAA member they can't help you but put us in the right direction

Fantastic experience: Good experience being there they helped very nice

Positive experience: There was a wait but it was fairly quick. The woman who helped me was very efficient and was very friendly!

Negative experience: Too many people today just like if you was at the DMV office

Fantastic experience: Friendly, fast, and clean is the AAA Downey office is.

Positive experience: Best to go on wkdays if inquiring travel info. Only 2 agents on Sat so wait was long

Positive experience: I thought it was gonna take longer. Total time in and out- 15mins. To get movie tix

Fantastic experience: Nice friendly staff always willing to help. Clean location as well.

Fantastic experience: Fast and efficient service, couteous and helpful staff.

Fantastic experience: Customer Service was extremely helpful and friendly

Fantastic experience: Always great service. Always ready to help people ready to answer any questions and very knowledgeable if they don't know what they are doing there will find somebody that knows what they are doing great place highly recommended

Fantastic experience: Service is pretty good and fast so far good to have AAA and to be membership customer

Negative experience: Used their travel services for a vacation with my wife. The flight was terrible; there were two stops before our destination, both of which we had to de-board the plane; on one of those stops my wife's ticket was STANDBY, the airline would not let her board until all the other passengers were loaded and they were certain there was room for her. Some of the hotels were very decent, but some others were not good at all. Very disappointing.

Fantastic experience: Very quick and convenient service faster than dmv even during covid. Title change took about 30 minutes from start of line to exit door on a Saturday!

Fantastic experience: Super easy, convenient, and I really like all of the precautions that were taken to limit spread of Covid

Fantastic experience: Ricky is the most polite and helpful man you guys have working there love his energy and outfits.

Fantastic experience: Employees are nice and anything you come there gor is pretty fast pace and the wait time isn't bad either.

Fantastic experience: CSR was very very professional, what I liked the most, was she asked me if I was in a safe area.. (I was) and dispatched someone right away, and he arrived within 15 - 20 mins. And He (driver) was a nice and professional as well.. He got me back on the road in mins...Thank you AAA

Fantastic experience: Great service, very polite and helpful agents. Thank you 'Gabbie Davalos'...

Fantastic experience: Booked my airline tickets and car rental to Hawaii, I already had booked my hotel but they take the time to help plan it out

Fantastic experience: Little bit of a wait right now, due to the covid. But still a very pleasant experience compared to the wait at DMV.

Fantastic experience: Good DMV service at AAA...better than the DMV! Friendly staff.

Negative experience: Horrible experience going in by untrained staff, about exempt veteran disabled dmv fees, they need more training

Fantastic experience: Very safe very convenient always come here to pay my tags, I love AAA!!!!

Fantastic experience: Every AAA I enter is always full of great customer service. Prompt and to the point. No screwing around with the members valuable time. This one was the fastest service so far. Other offices are also very fast! Worth every dollar for this membership.

Negative experience: bring your patience bc there's a line. Employees at this location are not very friendly.

Fantastic experience: Fast service. Got my tags amd only needed my tag number for them to look it up!

Fantastic experience: Well organized, was told there was an hour wait ,and was out in less than 30 minutes

Negative experience: I have been a premier member for over 20 years. I needed to get some documents notorized. When at the branch in Downey, I was told that only 5 signatures were included in the membership oer day. If I needed more, I would have to come back another day. Other, I could pay $6 per additional signature. One would think that after paying thousands of dollars for years. AAA wouldn't nickel and dime 5 signatures for $6. Disappointed

Fantastic experience: Super quick, super safe. Excellent service

Fantastic experience: The customer service was amazing, I was in and out in less then 15min, very friendly associates.

Fantastic experience: Great service no long lines in and out in less then 10 minutes keep up the good work

Positive experience: Being a gold member is great. AAA always looks out for you and makes sure your insurance needs are always taken care of.

Fantastic experience: Quick and easy! In and out in 5 minutes to get my new registration.

Negative experience: Great service, but they should take cards not cash/checks only otherwise it would be a better rating

Fantastic experience: A million times better than going to the DMV. Thank you for providing the services that you do.

Positive experience: Good office but be advised that they only take cash or check right now. No cards at all.

Fantastic experience: I love the great customer service here. It was easy to pay for my car tags. They take cash or check only. They are practicing social distancing and all safe measures. Very happy with my recent visit.

Positive experience: Good but people should not have to wait outside in line