CUBAMAX TRAVEL

Negative experience: I have been calling for more than half an hour, besides being shameless informants.

Negative experience: The doors say they close at 6, and you arrive at 5:30, exhausted from work, and they already have the doors closed because they say they will only serve those who are inside. The only place that closes before hours is incredible.

Negative experience: This place is a madhouse, they get your number and tell you to go sit in your car and they take forever!

Negative experience: They don't answer the phone when you call.

Negative experience: The worst service I've received in the United States, they think they own the shipments to Cuba, semi-literate workers. I arrived at 12 noon, they put me on a list, they called me at 3:50 pm while I waited in the parking lot because according to them, you couldn't be in the hallway. When they called me, I waited an hour inside the office and only their friends were taken in. What a disgusting group of workers. I hope to never return there.

Negative experience: The lack of education I received upon arriving at the place was terrible, customer service was poor, but I have been waiting for a month for my family member's shipment to arrive, and there is still no response. It's disrespectful, I will never send anything through this agency again.

Negative experience: This is the worst agency I have visited. I have been a client of Cubamax for many years and have never received such poor treatment from their managers and one of their employees. To start, they implement laws or regulations that are more aligned with the way things work in Cuba and not as in the United States, where people's and clients' rights are respected. Where the customer does not matter and you are treated with rudeness to impose their regulations. In this case, when one claims their rights, the first thing they do is threaten, just like in Cuba, to call the police. I only hope that more people like me will complain or make their public denunciations so that all these individuals pay for their impunity.

Positive experience: They are a scam; they send you promotional offers on the prices of the pounds, and when you arrive, the price is different and, of course, higher than what they tell you in the promotion.

Positive experience: Very small space with a lot of package accumulation, difficult mobility, a lot of waiting, and parking well is a record. On the other hand, the staff is nice and very welcoming.

Negative experience: Quite unpleasant, I went to this Cubamax because it is the closest to my house. I left work almost running and before I called to verify if I could go, they responded that I could. To get there, I had to request an Uber because everything was very heavy and I am pregnant. Upon arrival, a worker came out and told us that they were very sorry but they closed at 6 and could not attend to us. For me, it was a huge lack of respect because they close at 6 PM. And she only told us this, without caring about the sacrifice we had to make to get there.

Negative experience: What a lack of respect, what little education to refer to a person, I don’t know if the owners are aware of the mistreatment and the lack of willingness to work from their employees, I express what happened to me and I feel it is a huge lack of respect. I have gone to this establishment 3 times with the purpose of sending two suitcases for my family. The first time I arrived at 5:30, they told me no, they were already closed and I understood, I assumed they wanted to leave. The second time I arrived at 5:20 and they told me the same; I only had 3 people in front of me. I told the girl that due to work, that was the time I could arrive, it says they close at 6, and I asked her what I should do very politely. Her response was 'come tomorrow,' meaning today, 'a little earlier' and ok. I asked for permission and arrived exactly at 4:50, and they told me they could not attend to me as they were already closed. I told them how is that possible, to which she made a face and responded, 'on Saturday don't even come, it's full.' Very rude, the truth is that the treatment of the customer is very bad and there seems to be a lack of everything; instead of attracting customers, they scare them away.

Negative experience: This branch is a mess. I have been trying to send some products to Cuba for 5 days, I have arrived at various times and they never attend to me. Yesterday I arrived at 5:28 PM and they didn’t want to help me because they close at 6 PM. Today was the last straw; I arrived at 4:50 PM and the receptionist who was at the entrance didn’t want to take note of me or help me because they close at 6:00 PM. It is obvious that the owner of this business is not there; they don’t care because they send their family when they want, but I, due to time and work, have not been able to arrive earlier. They wouldn’t let me send. I would like to see the owner or someone who is a friend of hers to see if their attitude changes. In short, anyone who wants to send something must arrive by 12 PM because they close at 6; it’s truly a mess.

Negative experience: A two-hour waitlist to be attended to ‍♀️.

Negative experience: I am writing this review to let the owners of this agency know to be more cautious when hiring their employees. I visited this location last week and today and the same person, Carmen Rodríguez, attended to me. Terrible service, poor attitude, and unclear explanations. I noticed that several clients were commenting on her behavior. Other than that, everything was fine.

Negative experience: Horrible

Negative experience: One star for their service six months ago. Now I wouldn't give any. Super slow and sometimes with a bad attitude. On top of that, a terrible delay for the delivery. They told me between 14 and 21 days and now it's been a month and six days with the packages missing! I write to the website, through WhatsApp, I call them....and nothing! There is no response anywhere! Definitely, I won't be sending anything through Cubamax anymore!

Negative experience: If I could, I would give it no stars. I think they have horrible customer service. I arrived and they just stared at me without providing any guidance, and when I asked, they put me on a list. Two hours later, they called me to go in, and since I couldn't, they didn't even ask if I could come another time. On top of that, I was calling to see if I had the chance to go since Google says the hours are until 6, and after 10 minutes of waiting, a person attended to me who said that the only office that was open was the one in Hialeah and that they would only attend to the people who were in the office. In fact, I have had a better experience in another office before, but I feel that this is the second time I've come here, and I haven't had any luck. I think they should organize themselves a little better and have better customer service.

Negative experience: Since October 23rd, I sent an appliance to Cuba, and today is November 15th, and now the app says it will arrive on the 17th in Cuba. I understand the situation with the cyclone and the events in Cuba, but I believe they have taken too long. Terrible service, it takes too long!! I am not going anymore!

Negative experience: I do not recommend this place. The workers were really rude, and I arrived at 5:00, they didn’t attend to me, and they closed at 6:00. I don’t understand why they didn’t even have the doors closed.

Fantastic experience: I always go to this office, great service and very good attention. They explain everything in detail and the shipments are very fast and secure. For me, they are the best.

Negative experience: Terrible customer service. The woman at the door, I think her name is *Yerika*, gets upset when more people arrive and speaks to everyone inappropriately; she is neither polite nor kind and does not know how to deal with the public. I thought it was just her, but while waiting for service, the attention was even worse. I brought many packages to ship and none of the employees helped me carry them; they weren't heavy at all, but there were quite a few. Then they opened and broke everything I had separated for inspection, but it was done by *Carmen*, who was very rude and angry. She got upset when I asked questions about the shipment and how it worked, telling me to look at it at the door and take pictures so I wouldn't have to ask. It was my first time going to this place, and I was very dissatisfied with their service. I don't know how the owners are, but in my business, I wouldn't hire such ill-mannered people who lack patience and understanding to work with the public.

Negative experience: What a huge lack of respect, everything is so ugly with this agency. The people have such bad manners; I asked the woman just once, and she rudely told me, 'Mommy, you've asked me 70 times.' I left without being able to make my shipment, very offended that a large and compliant agency is so deteriorated by the lack of respect and lack of ETHICS (I have videos) of how they can attend to you. The worst part is that the higher-ups do not respond to public criticism, even though they demand that people be treated better and become organized in their work. Thank you.

Negative experience: The worst service, they let anyone in, there is no respect

Negative experience: I don't know if it's worth giving my opinion about this agency since I've seen comments from years ago and the opinions are still the same, everything seems to indicate that the owners are not interested in what the customers think and if they are not interested, their workers care even less. The bad treatment in that place is widespread, they are rude and uneducated, customer service is awful. I recommend they look for another job because one day they are going to get a scare. A simple question to one of their workers can ruin your day. Today was my last time in that place, that star is only for the right to give my opinion because they don't even deserve that.

Positive experience: I went about 3 months ago and had very good service and my package arrived quite quickly

Negative experience: This is my first time visiting the store, and before receiving the service, I had to leave. Terrible place and service, I do not recommend it! The girl at the first table, whose name I don't even know, should definitely pursue something else!

Negative experience: The service is horrible and the people who work there are very rude, I do not recommend this branch at all.

Negative experience: I arrived today before closing time and I was not attended to because supposedly the guy said he was told to close. I used to do my paperwork here but I will never return. Besides, they never answer the phone. ('There is no worse wedge than your own stick') worthless agency. There's a reason it has such a bad review. They should take everything into account because something is wrong with this garbage place.

Negative experience: Terrible service, they treat you rudely and ask you to go to the cars, and supposedly you can't stay seated in their office. 'Not recommended for elderly people who cannot stand' the worst agency in Miami.

Negative experience: Horrible... Bad attention. Poor service... Long wait... Now you have to wait in the cars. I spent half a tank of gas... I do not recommend this place to anyone.

Negative experience: the new implemented mechanism is terrible since you have to go in to register and wait in the car for them to call us, and if the call doesn’t come, we end up waiting the whole day. my recommendation is to get a little machine with tickets and a clock outside to see where the line is and have an idea since not everyone has a whole day to send a package.

Negative experience: All the workers are rude; they talk to you as if they were in a neighborhood and not in a workplace. They speak poorly to the customers and are people who do not know how to work with the public. They did not specify a promotion, and when I complained, instead of giving me a better answer, they said, 'Are you going to send it or not? You send it if you want or not.' What kind of worker talks to a customer like that? Extremely rude. Terrible customer service, the lowest of the low.

Fantastic experience: The staff is very friendly and committed to providing excellent customer service; they are quick and efficient. I recommend them, and I am very satisfied with the agency.

Negative experience: Horrible!!! We left our passports at the Miramar office and they couldn’t even tell us when they would be sent out for the renewal process. I called the Hialeah office and the customer service was a young man with a Honduran accent who actually knew less than those I had left in Miramar. I asked for a supervisor or someone who could give me guidance, and according to him, he didn't have anyone and couldn't transfer me.

Fantastic experience: Very professional and attentive service

Negative experience: If I could, I wouldn't give it a single star. Bad service from the staff. They take too long to attend to you.

Negative experience: This is the worst place of the cubamax agencies. I am a client and I won't go to this place anymore. The service is very bad and the waiting time is horrible.

Fantastic experience: Easy going and helpful staff. Overall experience was good, better than in other Cubamax locations

Fantastic experience: The place is small for the number of people waiting to be attended....the employees are very friendly, they help you and explain everything related to the procedure you are going to carry out....the service in general is very good....the prices for shipments to Cuba are excellent....

Negative experience: This is the worst place I have visited... I am a customer but this was the last time I visit this place... the treatment is HORRIBLE... and it's a shame that all are women... the treatment towards customers is TERRIBLE... from the bad faces to the bad way of speaking... what a pity, really... because the shipping service itself is good but being mistreated in so many ways... it makes you not want to come back... I advise you to go to other places... but not here if you don't want to have a bad time... nowadays in Miami there are millions of shipping businesses!! Dear owner of this business!!! I make a call... because the people who work with customers must be RESPECTFUL...

Negative experience: Months ago, my husband and I went to send something, as we often do, and the attention to the public was terrible as always. The bad treatment and the vulgarity of the team there leave much to be desired. The lack of ethics and even empathy, I would say, is evident. It’s terrible service; it’s clear that they should change the staff who do not know how to treat their clients at all, and I do not plan to make any more shipments with them. In fact, it was my last time. If they continue with that attitude and behavior, I think many clients like me, who might identify with me because surely similar situations have happened to them, will switch to another agency. Here in Miami-Dade, for example, it is quite the opposite; at 10760 W Flagler, the treatment is very nice, always friendly, respectful, and professional from all their staff to their clients equally. And despite being small, everything arrives on time, everything is fine, no inconvenience, 100% satisfaction.

Negative experience: American recommendation: distribute tickets to make the wait more bearable, even if it's in the car with air conditioning, and send a message when they can attend to you. The experience was horrible. After an hour in that terrible queue, I left without sending my package. There is no information out there on whether you will be attended to or not, and the attitude, not to mention, is a lack of respect. I lived in Cuba for an hour.

Fantastic experience: Excellent service and prompt delivery with unbeatable quality. Thank you CUBAMAX

Fantastic experience: Very good service and everything is very fast with a very good attitude, which is the main thing.

Negative experience: The treatment of the people there is trash; there is no kindness or courtesy in any of those who work there.

Negative experience: Horrible, a slowness worse than in Cuba, the line piles up and they do not attend well.

Fantastic experience: Very good service. Thank you!!!! My packages have already arrived in Cuba at my home. Less than a month. Everything is correct, nothing was missing. Good service!!!!!

Negative experience: If you want your luggage not to arrive in Cuba, this is the perfect agency. Sometimes it's better not to go or pay more for another airline. If I could give less than one star, I would, but it doesn't exist.

Negative experience: Terrible you wait forever outside they keep their door locked do not recommend this to anyone

Negative experience: Many lines of people, the staff that works treats you very badly

Negative experience: Beware, they have their weights rigged, shame on them for stealing from us trying to send food to our family in Cuba. My mom went with ice tea and powder milk cans that have the weights displayed outside, and their weights marked 6 pounds above the total.

Positive experience: Good service, but the place is small for the number of people it has. I sent a package by sea and they keep you updated on its transit, and although it hasn't arrived yet, it looks like they will deliver it sooner than I expected.

Positive experience: Good service, just that the waiting area for customers is very small, but overall it is fine.

Positive experience: The girls are friendly and provide good service. I recommend putting some chairs outside the establishment because the line is sometimes large and the wait is long.

Negative experience: Long wait to attend to customers. They don't have the departments of processes divided by category. Insufficient staff for customer service.

Negative experience: Very bad service, they don't deserve even one star. It was my first time, and I really didn't receive good attention. Among other things, the person who was attending to me left to attend to someone who had just arrived. They really have no ethics of any kind. Moreover, they were entering my data and at the same time taking notes on the other person's data. It was in very poor taste and very rude. Not to mention the poor way they showed me the items. I didn’t feel like a customer; professionalism does NOT exist in this place.

Negative experience: AWFUL... All of them are unpleasant, the service of the staff in general is poor, there is not a single employee who is professional, helpful, etc., they all attend to you poorly, it feels like they are doing you a favor. The same happens with the one in Hialeah, it’s a shame because all of us who go there are Cuban and they should have a bit more empathy, but that’s not the case, and don’t even get me started if a 'friend' arrives, they go ahead of those of us who have been waiting in line. In short, if it were up to me, I wouldn’t give even one star.

Negative experience: AWFUL service, the employees have a face of indifference all the time, they look at you like they're doing you a favor, it takes them 3 hours for a simple shipment, and don't even get me started if a buddy arrives, they attend to them first. There isn't a pleasant employee, ALL of them have a BAD ATTITUDE, and don't even get me started on the one in Hialeah.

Negative experience: I give 1 star for not having an X, the worst customer service in all of Miami. There is no courtesy or education, only flip-flopping and vulgarity from the staff. It's a shame that customers like me leave for other agencies due to the terrible treatment of consumers.

Fantastic experience: Everything was great, it just took 13 days, I recommend it, I will continue with them.

Negative experience: I want to know why CUBAMAX cannot send three small flashlights to illuminate in Cuba, knowing the situation of misery that our country is going through. Likewise, they open each article that they consider, for example, a small bottle of argan oil for hair, the lady who assisted me (Carmen Rodriguez) explained to me that oils could not be sent to Cuba... finally, I accepted the product. I must say in their favor that the agency offers very good shipping prices to Cuba, but I will look for less problematic alternatives for shipping.

Negative experience: A disgrace, I do not recommend it to anyone. Continuous mistreatment of customers, especially from a tall worker with black hair. I went at 4 pm and was told that it wasn't the right time to come, that she was tired; I had to do everything myself and still, they kept mistreating me and showing a bad attitude. RECOMMENDATION TO THOSE WHO WORK THERE. If you don't like your job, find another one where you don't have to work with the public (you might do better selling mandarins at traffic lights). Nobody has the right to mistreat anyone. A disgrace.

Negative experience: If you call on the phone to inquire about prices, services, etc., a lady answers with little professionalism for Customer Services, but that is not the reason for my one star. It is because she claims that they charge $5 for every $100 sent and received in Cuba. I called three times, on three different days and times, and she always told me the same thing, even we calculated how much it would cost in total for the amount I wanted to send. It turns out that when I arrived at the CubaMax agency, they charged me $8. I told the lady who was attending to me, and she said that it was NOT $8 for every $100. So I called CubaMax Customer Service, and the lady told me the same thing again: $5 for every $100. In other words, the plan is that since you are already in the agency, you are not going to leave and you pay $8; in my opinion, it is a fraud.

Fantastic experience: It's a good place, their workers have a very good customer service, tremendous attention, I recommend them.

Negative experience: It's not that they take long to answer a call. It's that they don't answer you at all. They work as if they were in Cuba. They couldn't care less about their customers.

Positive experience: Economic offers. The service is a bit slow. Out of 4 employees, only two work quickly. And some are a bit stressed.

Negative experience: It was horrible, I arrived Saturday at 10:10 am and left attended at 3:20 pm. I can't say that I was treated badly, but the service was way too slow.

Fantastic experience: Very good place to send things to Cuba, they provide great service and the items arrive very quickly.

Negative experience: Terrible service, they have only one line for the variety of procedures to be done, it is torturous to go and carry out transactions with that agency

Fantastic experience: Great customer service. Service was fast and reliable. Definitely will use their services again.

Fantastic experience: The service is very good... in 20 days the last two boxes I sent by sea to Cienfuegos have arrived. Excellent service.

Negative experience: these people do not answer the phone, at all.

Negative experience: Very bad experience at this place, the employees treat people badly, especially a thin woman with black hair, very poor treatment, they are not qualified to deal with the public and mismanage customs laws, they mock customers when they do not understand a procedure, for me the worst Cubamax office in Miami.

Negative experience: One of the worst costumer services ever

Positive experience: I don't judge the agency but the specific attitude of one worker. Today I was with my mother to send a package and I was amazed by the mistreatment, body language, lack of attitude, and professionalism of the person who assisted us, whose name is Carmen according to the receipt. If they don't know or have the vocation to deal with the public, they should leave. I hope you take this into account because the only one I saw with a bad attitude was her. The others were very helpful.

Positive experience: Good service, the lady who attended me was super attentive and helpful.

Negative experience: Terrible place, the customer service is awful. I wanted to send a phone and they asked for my relative's ID, and since I had to call to ask for it, they told me to go back to the end of the line because they couldn’t wait a few minutes. The wait in line is 1 hour or more. Last time I am going to this place.

Negative experience: Bad experience, customer service leaves much to be desired. Customs rules change from one day to the next and seem to make no sense; for example, the last time they did not allow me to send a Bath and Body Works cologne because it was flammable, even though I have sent it before. They check bag by bag and make the experience very far from what you can have in any other business in the USA.

Negative experience: Very awful

Negative experience: I do not recommend it to anyone, the worst experience of my life was attending this place, apparently the employees are not fit to deal with people, horrible

Negative experience: The package i sent was heavy. It was left at the building entrance on the ground level. It was supposed to be delivered to the 4th floor but the delivery guys told my brother that they were too busy and can't do it. The merchandise arrived with some damage. When i called cubamax to complain they told me that someone had handled the package and they can't be responsible for the damages. A cheap excuse to avoid a claim. Will never use their service again.

Negative experience: Terrible service. 13222 SW 8St. The lady who works there has terrible attention. They don't help or offer information. I do not recommend it. My experience was unpleasant.

Positive experience: The service is excellent and the packages arrive on time and in optimal condition, but the delivery of the package to the doors of homes is not working.

Fantastic experience: All the girls are super attentive, and the procedures we have done with that agency have always been satisfactory. I recommend it 100%.

Fantastic experience: I have to give my opinion, EXCELLENT, very professional and with an unbeatable treatment; I congratulate you from the heart, thank you.

Fantastic experience: Excellent customer service, fair pricing and very professional

Negative experience: When asked about the delivery time, do not say 24 to 48 hours when it actually takes 72 hours to a week; you do not know the urgency that the customer may have.

Negative experience: A terrible service, I bought some pots and an electric bike, they never sent the pots, I have made 3 claims over the course of 4 months, today I received another notification that they are going to send them, the bike I received had a broken battery, I have been waiting 4 months and today I received a notification that there are no batteries to replace, To finish, just think about it before visiting any of these agencies.

Fantastic experience: The girls and the young man were very kind, very professional. We traveled from Los Angeles to take advantage and send some help to our family.

Negative experience: I just arrived and the employees are wrapped up in a discussion as if it were a chicken coop, how disrespectful in front of an audience waiting and watching the whole mess.

Negative experience: If you like to be treated like a dog, go to this place. The worst service and to make matters worse, the TV I sent got lost. It turns out that in Cuba, where everything is stolen, someone jumped onto the truck while it was moving and stole all the packages. !ALERT!!! The ninjas have started in Cuba and they began to empty moving vehicles and these people don't replace what the sent product costs. The worst shipping agency that exists in Miami, only aimed at the Cuban zing@0s.

Negative experience: Very bad experience, the packages arrived incomplete, after 42 days and on top of that they had to go pick them up because they had no means to take them to the corresponding address, a great disappointment.

Negative experience: Bad service the gay in the front door was very rude I can’t explain what I do I never go to this place y don’t recommended

Negative experience: Very bad service from Cubamax. They deceive you by saying that your package will arrive in 21 days and I am still waiting. When you call the phone they leave you waiting for up to an hour on the line because they don't feel like answering, besides they lie to you and mistreat you. I really made the delivery without seeing the reviews and was misled by the promotion made by Aly Sánchez, another liar... Otaola is very right. I can't wait for 2024 to come so that the COMMUNIST sham of Cubamax ends.

Fantastic experience: Excellent Agency

Negative experience: If I could, I wouldn't give them half a star. This office is possibly the worst of all in Miami. The staff that works there makes you feel like you're trapped in a police station in Cuba, after being arrested for shouting down with communism. The employees look like rabid hyenas, eager to leap for your throat to tear you apart. The reviews about this place are horrifying and it seems that no one cares, because they do nothing to improve the bad service and the horrible attention they give to the public!

Negative experience: The worst customer service I have seen, it's a shame that it is a service that works with family pain. One comes to try to alleviate the shortcomings of our family, and they treat you badly; it's something that must change.

Negative experience: I really wouldn't give it even one star, but to write I have to put something. It's the first time I go to this office, I just asked something and the employees were super unpleasant, grumpy, and the response was in a mistreatment manner. I do not recommend this office at all. I went to the one at 40th and 67th SW and the girls were wonderful; they helped me right away, very kind and always trying to help and give me solutions. There, I recommend 100 percent. Excellent service!!!

Negative experience: I sent a package with them on August 1st and still today, August 31st, my family hasn’t received anything; they say they are having transportation problems. You can't trust them, they are nothing but liars. Don’t sell your lies. Be careful, don’t be fooled.

Negative experience: I want to express my discontent with this agency. From the beginning, my purchase was a torment, the after-sales service was worse, they had no idea about the delivery date, I tried to follow up and they only told me to wait. Then they delivered my product 3 months after my purchase (Camagüey province) without contacting my relatives beforehand, they arrived on a Saturday at 10 PM without prior notice, the product they delivered (an electric bicycle) came with keys that did not belong to it. Then came the ordeal of changing the bicycle, I must say that in this part they were a bit quicker in their response, but it was still a tiring process as I had to keep insisting on requesting information for them to give it to me. THE ONLY NOTABLE THING ABOUT THIS WHOLE PROCESS AND THAT I WANT TO RATE WITH 5 STARS IS THE ATTENTION, TREATMENT, CORDIALITY, AND KNOWLEDGE OF HIS WORK BY YOSIEL, THE PERSON IN CHARGE IN HAVANA OF ASSEMBLY AND DELIVERY IN THE WESTERN AREA. THANKS TO HIM FOR ALL HIS HELP AND KINDNESS. I urge CUBAMAX to review their customer service policies, as well as the treatment of their staff; they should make more hires like the ones they have in Havana (Yosiel).