AAA Highland Insurance and Member Services

Fantastic experience: Gina is the BEST!!! Thank you for your help!

Negative experience: Been a member for 15 years. Terrible experience today with an unprofessional & I'll mannered receptionist. I was there at 11:45 am

Fantastic experience: I have to give a big thank you to Alvaro Noriega because I was stressing out trying to look for a car insurance and home insurance and when I called here and Alvaro helped me he was genuinely caring and helped me get my insurance. Thank you so much

Fantastic experience: Went in 08/12/24 around 4:15 P.M. in hopes of obtaining my registration in a timely fashion. Guess what? They knocked it out the park for me, thank you Gina. Thank you AAA. Gina was brilliant, patient, and welcoming. Deserves a raise or hire more Gina’s.

Negative experience: 40 years of membership and Tobyn at this location gave me my first negative experience.

Fantastic experience: Great service, I get my insurance here now :)

Negative experience: They don't answer the phone, and have a message saying they are helping other customers, and will take calls in the order received. If you stay on the line, you are given the option to leave a call back number and other info, and they will get back to you. THAT IS NOT TRUE. I left two messages over a two week period, and neither call was returned. Oh, and I'm a 30 year member. This might be my last.

Negative experience: Terrible communication. Snakes. They don’t bother to reach out about important documentation. Carelessly managing clients account without following-up, reaching out, or following through on their communication. Go to State Farms and pay more for a better service.

Fantastic experience: Great customer service every visit.

Fantastic experience: Quick & friendly staff! Respectful, knowledgeable and professional service.

Negative experience: Robyn was the worst rep I have ever come across and I've been a member for 12 years doing business at this location. This rep was told 3x -4x I needed dmv and still was rude enough to say she couldn't understand what I said even after SHE separated the line for dmv versus other services. Someone else was able to cut ahead of me because of that and i was on limited time. ROBYN was just very rude and her voice was very condescending to me and another older gentleman. Robyn briefly looked at my new registration docs and said no we can't do that I never even got to see a real dmv rep. I was upset and she did nothing to resolve it she was the gatekeeper to say no as if she were a manager. I went to the office in Redlands and they properly looked at my documents and helped me. I can totally see why there was more people waiting at redlands to get sufficient help/excellent customer service than at this highland location. Never going back this simple transactions shouldnt be a headache and Robyn shouldnt be handling the front. I can only imagine how many people leave because of her and her refusual to get a manager when she becomes rude or inefficient. It shows she doesnt care about clients or her job. I told her i was going to complain she argued back saying im the problem. It was too early to argue with someone like this and i know she was just looking to say no because she can like a bully. I'll keep going to the aaa in my nearby city. Highland aaa was the most convenient option, but Robyn has made it inconvenient with her horrible attitude and customer service. Never going again and will be escalating the matter to corporate.

Fantastic experience: Youve save me on road assistance with professional amazing service dependable crew technician on road even on phone calls and inhouse office service Thank you AAA you are God send well done

Positive experience: I had a great experience getting a replacement handicap placard.

Fantastic experience: Staff was very polite and helpful. My son and I were in and out within a hour and it was that long because we were switching our insurance policies!!! I highly recommend going to the highland office!!!

Fantastic experience: They always give great service especially for DMV services. Love going here.

Fantastic experience: Robyn helped me and she was amazing! Calm, informative and overall wonderful. She took her time to explain and show me the required paperwork that I need to fill out.

Negative experience: I love my AAA membership and insurance but this place is awful. I’ve been a member for many many years. I came here to get a moving permit for one of my vehicles, that’s insured by them. They should be able to pull up the info on the vehicle they have insured. They acted like they couldn’t and acted very bothered and rude that I asked them to pull up the info. They have DMV services but can’t pull up the info they need? I find that hard to believe.

Fantastic experience: These people know what they are doing. They have helped me with DMV issues, and have corrected me professionally when I have mis-remembered!

Fantastic experience: Wonderful people!!!! They restored my faith in AAA, this will be my branch from now on!!! God bless the staff at this office

Fantastic experience: I love this AAA location. They're on top of their game. Super friendly and welcoming. They work fast trying to get you in and out. It's a very well maintained office. I highly recommend this location.

Positive experience: My husband and I didn't have AAA when we first went here. We went because we brought a truck from a friend and he has AAA, so to put the truck in our name it would be easier to come here instead if the DMV. It was still a bit of a wait time maybe like 45 mins to an hour, but we were a walk in. However the customer service was very friendly. They had some kids books for sale. I noticed the travel agent area. I am curious if travel agents are still needed though since everyone can really book flights, hotels, BnB's, ubers, etc by themselves through apps.

Positive experience: Nice place. Employees are friendly and helpful. Haven't had any problems with transactions or DMV services. Decent parking. Easy to get in and out quickly most of the time. Rarely have I spent more than 20 minutes total.

Fantastic experience: Karen is AWESOME!!! Went in to get an insurance quote and Karen got us the best rate possible. She was polite, professional, kind and got us in and out in a timely manner. This location is convenient, comfortable and clean. The staff here is an example of what ideal customer service should be. Thank you for always making my experience pleasant.

Fantastic experience: In in out in 5 minutes. DMV services to renew tags for 2 cars This one service is worth more than the cost of yearly membership fees.

Fantastic experience: Reliable and are there when you need them, best experience my family and I have had with an insurance company. Also the fact that they can process any DMV paperwork on the spot is really convenient, I highly recommend this place to all my family and friends.

Fantastic experience: Able to change my auto insurance by phone in 10 minutes! Great service!

Positive experience: Great response for your needs This is not your typical DMV.== Dumb Miserable & Vile place to get any thing done.

Fantastic experience: Great customer service and my issue was resolved quickly.

Fantastic experience: Our family really enjoy ,not waiting in the dmv lines and there service is awsome

Negative experience: Mis information, by phone said instructions that are different in person when recibe instructions in Office

Fantastic experience: 5ive 5tars for AAA Highland! For years, this office has been my go-to favorite when it comes to vehicle registration renewals, maps, etc. They get me in and out within a few minutes. Plus, they know their stuff when it comes to answering all my questions. They're as courteous as they are professional. Thank you AAA Highland for your consistent, excellent service!

Fantastic experience: Have a blessed day like every day that I came to the office thank you so much wonderful day

Negative experience: Will take advantage of customers who aren't 100% aware talked to management about my situation denying my request and held my account status hostage when asking if i can call to clear some things up she told me she would help me i went to the car then called 1 min later and she refused my call i feel lied to taken advantage of and treated as if i was nothing but a payment not sure if that's how the entire company is training its employees but i wouldn't want a company i pay to protect me when i see that they will take advantage and use me first chance they get instead of working with me.

Fantastic experience: I went on a Wednesday about mid morning and they were busy but I got in and out quickly. I went in for DMV services and the young man who helped me was very professional.

Negative experience: I’ve had AAA for many years and this office makes me want to cancel my membership. The main reason I have a membership is for DMV services. I am typing this review from a DMV due to this office’s lack of knowledge, professionalism and courtesy. What a waste of time and membership service. Would give zero stars if I could, one star is too high!

Fantastic experience: Awesome customer service from svc rep , especially since I had a elder person with me and was accommodated with a chair at window/rep desk. Proffecional and courteous.

Fantastic experience: The wait wasn't too long, less than 10 minutes. The AAA rep Joe was awesome and super helpful, friendly and relatable. We were able to get everything finished and signed in under 45 min. But I was there for about 2 hours just having a great time learning about different types of auto insurance and other insurance plans and policies. No question went unanswered and I didnt feel embarassed to ask more questions nor did I feel rushed through the process. With representatives like Joe I totally understand why sometimes the wait can be super lengthy. Thanks Joe!!! You rock Bro!!!

Positive experience: Went for DMV services the overall experience going very well. Staff friendly efficient and very polite until the my encounter with an insurance agent. The information she gave was accurate but he body language and tone was nasty and she dismissed me while I still had questions by calling another client over while I was still standing there. So much kindness by all the other staff an this one person ruined it all! The first cubicle to the left when you walk in is the person I am referring to. I was so upset I didn’t remember her name. Overall the experience was good just one bad apple maybe she was having bad day as we all do.

Positive experience: Update. They used to be helpful, but it is starting to go downhill. There is no consistency in procedures as I have come back 3 times for the same thing and have been told 3 different requirements. Provide service that your paid for.

Fantastic experience: The lady was very helpful with my paper work on new car.

Fantastic experience: Everyone was so friendly especially Renee. She is the best

Positive experience: This location is too close to Redlands location where else they close San Bernardino location. There is no location around San Bernardino and Rialto.

Fantastic experience: This place is clean. AAA employees at this location are very nice, quick and clear with their instructions. Went in there and was out in 20 minutes max. Awesome experience. 5 stars and 2 thumbs way up.

Positive experience: We well taken care of when we enter the office as well with the agent who take of us

Fantastic experience: I had an excellent experience here I already come here several times and never had a problem with the service or staff.

Fantastic experience: AAA is so awesome if u dont have it you got to get premium package it's like 137 bucks a year, But your first toe is 200 miles and every toe after that is a 100 miles way worth it not to mention travel rental car dicounts

Fantastic experience: Customer service was great. Check in went super smooth. Agent R.cook was very polite and very helpful with a amazing personality definitely deserves 5 stars alone. Thank you for the kind words and encouragement.

Fantastic experience: Quick dmv service. Walked in and out in 20 minutes.

Fantastic experience: The best service ever had, fast easy and the people really nice I'm so happy I got my membership that day every penny was worthy

Positive experience: 4 stars because of a bit of a wait outside but once inside fast , friendly , clean !

Fantastic experience: Robyn was absolutely fantastic in her abilities to help us with the transfer of a vehicle today. We literally had no clear idea what would be involved but she walked us through every step. Just the best!

Fantastic experience: I was having my car picked up from my house and taken to the shop - It took a little while but I understand they were short handed that day. But the came, dropped my car off, Itorrp got fixed and I was on my way that day!! Thanx for you help AAA!!!!

Fantastic experience: Always great help here, its worth the drive if you are close by and avoid the other AAA's. Obviously members only, but its not expensive to become one

Positive experience: Usually busy but staff is always friendly

Fantastic experience: Very friendly, super good pricing, fast and excellent service!!!

Positive experience: Staff was very nice and helpful. DMV system was down but they helped.me get the right paperwork completed and offered to call once the system came back up.

Positive experience: Lines move pretty fast, you'll spend about 1/10th of the time you would at the DMV. Even if you had an appointment.

Fantastic experience: Great service from insurance agent by the name of Dhaliwal manu . Helpful as heck , positive energy and overall bove average level of customer service I'd received has me thanking the lord I'm with AAA

Fantastic experience: I LOVE MY AAA! Always prompt friendly service and attention. Love that I can do most of my DMV there.

Fantastic experience: Sure beats waiting in line at the DMV! I was able to register my vehicle, had to run and get a smog, returned and checked in. Fast, friendly and direct!

Negative experience: Many of the online functions are disabled and have been for a while. Cannot manage my Policy online during the Pandemic. Am not even able to add or remove vehicles as I sell or purchase them in real time to satisfy DMV requirements.

Fantastic experience: Gina was awesome. Treats you like family. I was in and out in under 15min. She said it was perfect timing. Credit card and cash only for my renewal. Got my sticker and am ready to go. Great office team! Thanks!

Positive experience: Good professional service. Some waiting line.

Negative experience: 2 weeks ago I asked a representative to turn off the auto pay to my account. I explained that It was going to be a very tough month for me financially. She explained that after 10 days I would be charged a $7.00 late fee, and then after9 more days my insurance could be cancelled. I said understood and to take off the auto-pay. I called to confirm a couple days before originally due and the rep confirmed that auto pay was off. Well the $32.68 was taken from my bank anyway. Which left my account not only overdrawn, But I will now have to pay overdraft fees from the bank. I am a 64 disabled woman and now can't eat for the rest of the. month!! I called back waited an hour and 1/2 to be told nothing you can do. Tough luck for me.

Negative experience: I'm planning to change to a better customer service company. AAA is a really bad experience for me.

Fantastic experience: What are your cross streets and I can do my title change there right. Also I need regular plates instead of handicap

Positive experience: I would rather go to AAA then DMV any day of the year. The people are very pleasant and eager to help. My only complaint is that they do not take my bank debit card. You can pay by cash, check or credit card but if you pay by credit card you are charged a 3.8%!

Fantastic experience: AAA gets it all done. Notary is free to premier members. I have free everything here.

Fantastic experience: Went to get a title transfer and it was done very quickly. The person that helped me was very nice and professional. Overall great experience.

Fantastic experience: I have been a AAA member for years. The are a variety of perks to being a member like their DMV services, travel services and not to mention their great insurance options. It's quicker and much more convenient.

Fantastic experience: What would I do without AAA... I originally got AAA just so I didn't have to go to DMV. Thank you

Negative experience: Don't go here if you need dmv services.. they dont know what they are doing.. told me I could not change title on a small boat, went to my local AAA in Huntington beach no problems there, exact same paperwork...

Fantastic experience: I've been with Aaa some years they really do work with you to make sure that you keep your insurance they have great low prices Do everything they can to remind you to pay your insurance before having to report you to DMV they really do want to help as an Triple A customer I love there roadside service is quick and reliable anywhere anytime They have wonderful communication skills the entire time you're not just sitting on side the road wondering if someone's going to show up Their customer service make sure to keep you safe and get you where you need to go Triple A offer more than just roadside assistance you should call agent and become a family of Triple A it's worth it value customer

Fantastic experience: Aron Perez, was great. I decided to let go of my old insurance. Company and signed up with Triple AAA. It was a great experience. Thank you Aron.

Fantastic experience: Friendly and helpful and the line went fast didn't have to wait long

Fantastic experience: I just want to give a shout out to “Jeanette” for helping my elderly mom with her membership and DMV transfer title. She went above and beyond her call of duty! Total 5 stars ⭐️ and mucho appreciation. Thank you for all your hard work and dedication to AAA. Hardly any lines either.

Fantastic experience: Very professional.Got right in,was in signed up for 100 my tow. And registration in 15mins

Positive experience: Got surprised by the line not very courteous, no restrooms in case you needed them they had lots of service agents don't why when you call they put you on hold and then they call you back in and hour or so very poor service , social security is faster believe it or not, I wouldn't recommend better off going to DMV asked lady outside what about seniors or handi capped she said it don't make difference I seen a few seniors and handi cap that got back in there car and left.

Positive experience: Friendly informative people, right off the freeway exit makes it convenient.

Fantastic experience: Safe and reliable service every time. Went and planned a trip for my 20th anniversary in New Orleans. We received a great deal and loved all of the extras that we received.

Fantastic experience: Service was great and fast glad I went there today

Fantastic experience: I called for roadside assistance because I had locked my keys in my car. The driver that showed up was there within 10 minutes and was super friendly. I wish I could remedy his name.

Fantastic experience: Love the place easy go in and come out within minutes. Way better than to be at the dmv surrounded by strangers during this sensitive times. I would recommend to anyone get the basic package you would love it so much you would want to upgrade just for there great service. Any AAA office service is the same but customer service at this branch location in highland is awesome.

Fantastic experience: It was fast, very little wait and everyone was very knowledgeable and nice.

Fantastic experience: Great! Had to wait in line about 15 min. but then we took care of business. Friendly & knowledgeable staff.

Fantastic experience: I love going to this AAA office every employee goes out of they're way to be helpful, the wait times are reasonable if there is any and we always leave satisfied. Thank you to your employees for always being amazing!

Fantastic experience: The experience was amazing, quick customer service very helpful, all the way down to lending tools to get the job done.

Fantastic experience: I called the one in Highland California, I was on hold for 10 mins then it went to the automated system and I was told to leave my name phone number and reason they'll get back to me. They never did. I was really disappointed... But I love AAA as a whole

Fantastic experience: Dealt with Diana for registration. She was great. We like this location.

Fantastic experience: Staff friendly and only waited about 10 minutes to pay two bills.

Positive experience: Road service will leave you on foot...if you are not familiar with the small print in the policy, ... 4 calls that is all you get lock out, tow, battery jump that is it. Tow request companys can refuse to come out to you cause they are lazy....if you live in a rual area, be prepared...know what you are getting for your premium membership.Trippal A discounts, bate and switch... Overall, cant live without them...Thank you Geico will come out to you quick

Fantastic experience: Ricardo helped me with insurance quick and didn't have to wait in line.... thanks Ricardo

Fantastic experience: Always very fast and friendly. Go there for my vehicle registration.

Positive experience: Great customer service easy access always in and out

Fantastic experience: Took my son to get his AAA card since he's start working and driving, very good customer service and keeping and following covid-19 rules and don't forget your mask. Thanks

Negative experience: Very rude ladies at this location. Won't go back, usually AAA is very helpful and pleasant but not this one. Go to a different location.

Positive experience: Called 4 times before I could even get a quote to add my son BC apparently it takes a whole month to process the addition of a car to my policy. Kept getting agents that were "so sorry the previous agent couldnt help" and "promised to personally look in to the matter". No one ever called me back. Finally was able to get a quote 2 weeks later. The agent that helped was great and very helpful. Got a quote within minutes and was even able to find out why there was an issue with adding a car... Turns out they weren't sure if the car was registered to us. What? We only register through them. So frustrating!!

Fantastic experience: As always AAA has provided excellent service. Chino"s towing co. Was friendly, professional, and got the job done fast and easy. Thank you.

Fantastic experience: Went there to renew my registration on two cars I waited maybe 15 minutes they were very fast and courteous great service guys

Positive experience: Nice staff and good deals on auto insurance. This is my go-to location.