LBF Travel, Inc.

Negative experience: After being charged 4 times for our stay in Cancun & it being almost 3 months after the charges we still have not been able to get our refund. When we call to speak to someone in refunds we are immediately hung up on. Our correspondence in email form has been pretty much the same. I would suggest if anyone having the thought of dealing with LBF travel to stay clear, run. I can’t believe in this day in age that a company can be so devious.

Fantastic experience: Very professional easy to work with

Positive experience: Great experience and low fare

Fantastic experience: Very nice experience! Easy process, no issues in buying tickets!

Positive experience: I enjoy using this site there true to there prices.

Negative experience: ZERO STARS!!! Screw them. Find a different company

Negative experience: Although I received an exceptional offer to fly to the Westcoast through SmartFares, the agency tried to charge me twice for one purchase! Please be aware and/or don’t book with them, I definitely won’t moving forward!! Scammers!! Every good deal, isn’t!

Negative experience: I gave them my married name by mistake & when I called to correct it they wanted $75! I told them I'll correct it through American no thank you. American couldn't make the correction. When I called back they charged me $200 to correct my last name!!

Fantastic experience: I booked tickets for a flight from Iasi to Bucharest. Eventually everything went smooth, but on my first order I had by mistake added travel insurance that I didn't want. A few messages with the support team and the problem was quickly solved.

Negative experience: Change honeymoon flight the same day and without notification. Had to spend another 1k to fly with someone else. Customer service is rude, lacking and incompetent. There is no manager around even if you wait on hold for hours. Said they would call us back and never did. I didn't even want a refund just a travel credit would have been nice.

Fantastic experience: It was the best price and quality. I will recommend to my friends and family.

Positive experience: Not straightforward that you will find your ticket at the airline website, but worth the low prices.

Negative experience: They operate a SCAM business. Please, do not use any of their brands, especially SmartFares. They will take your money and never refund back

Negative experience: My flight was cancelled last minute by my airline back in January. The airline issued a refund immediately to Smartfares/LBF Travel. I am still waiting to get the refund and it is now May.

Fantastic experience: My flight was on time i had no issues thank you

Fantastic experience: Great deals and good response.

Negative experience: So,so nasty, representatives who work there don't work as professionals, they spend your time and for nothing, the I asked for confirm my reservation and the stupid representative he said yes I will and when he didn't so I lose my first reservation, then after 3 days with another crazy representative he did over 5 time transaction on my card and I told him stopped don't do it again I can see the transaction on my account, he didn't follow me and he keeps doing until he made around 6 transaction then I have to wait 2 weeks to get my money back, so if you looking to travel keep away from this bad agent, that was my first time with LBF travel and will be the last one and I will keep to speak with all my friends in CL and MI to avoid this company. I tried to call them over 45 times over the last week.

Negative experience: Bad customer service, is it right to cheating me and steal my money, not trust this business any way not believe them they try to steel your money only they are change all the time.

Fantastic experience: They are a fair and trustworthy online travel agency. The airline rescheduled my flights without telling me and the travel agent took care of everything for me in just a few minutes. It was really nice to have them as a go-between when the airline was messing with me. They are legit and I'll use them again.

Fantastic experience: It was really good choosing my travel plan with your service online ! It was fast, easy to find the right options and best Prices, also the right info by email, all on time thanks a lot!

Positive experience: Well organized booking system with ease.

Positive experience: Your service and prices are great

Negative experience: Be careful they’ll try to charge you extra for a canceled flight reschedule which is already done by airline free of cost & they’ll pretend like there’s a 200$ charge to execute that , I was forced to pay extra because I had my travel plans for months & airline canceled & rescheduled last minute . Avoid this agency

Fantastic experience: I found the cheapest flight via Smartfares and the transaction went smoothly.

Fantastic experience: I reserved my flight on SmartFares online. I got an awesome price, but accidentally reserved for the wrong day. I called SmartFares right away and they gave me a no-hassle cancellation immediately, so I could reserve for the correct date. This was my first time using SmartFares, and I'm very pleased.

Negative experience: I got my airline tickets yesterday and received conformation code after I sent payment. I didn't get airline tocket in my e-mail within 24hr so I called them to out that my tickets got canceled. After being on the phone for 2 hours with the help desk got the same tickets that I originally had but I had to pay them $902.25 difference. I already booked hotel and couldn't cancel it. Very, very unpleasant and horrible experience.

Positive experience: I had a problem with TunisAir for adding check-in luggage as I paid for this addition and TunisAir have made me pay (as a penalty) for luggage! Saying that their system doesn’t show this addition. However, SmartFare responded to my claim and provided full refund quickly

Fantastic experience: It’s the perfect app for purchasing tickets Thanks

Fantastic experience: In the past I've used several travel services and in special cases worked directly with an airline to book travel as efficiently as possible. For my upcoming trip overseas to Japan these usual sites were messy, confusing and unwieldy. Then I discovered LBF Travel where the airline information was clear and the site easy to use and there's been no unnecessary email sales flooding my service. I will definitely use LBF again in future.

Fantastic experience: Cheap fare. No issues. Had to cancel a different flight within 24 hours of booking, refund came through as expected

Fantastic experience: Seems to work. Booked a flight with their company "SmartFares" from Bangkok to Taipei, got my confirmation and ticket. Should I face any problems, I will update my review. If not updated by mid-February 2023, then I maintain my 5 stars and positive review. Update 2/14: all good!

Fantastic experience: No issues whatsoever during the booking process. The ticket was a bit cheaper than booking through the airline directly.

Negative experience: This is a SCAMMER. They told me the trip I purchased was suspended due to the COVID and they only do partial refund and charged me $700 fee. I called the bank to dispute and they lied that I requested to cancel the trip The truth was they informed us the trip has been canceled due to the COVID in China. BIG LIARR

Negative experience: they are SCAMERS do not call them

Fantastic experience: I had a wonderful experience with them. My travel booking went smoothly. Thank you so much.

Fantastic experience: Easy booking, accurate and fair prices, quick confirmation. This was much easier than other travel sites that typically increase your fares once you start the process. I would recommend.

Negative experience: scammers, scammers!!!! they kept $9000, they laugh when they call them and they hang up the phone

Negative experience: Unfortunately there is no zero mark. Zero professionalism, zero quality, but 100% cheaters. Stolen my money.

Fantastic experience: We booked our flights to Miami and had no issues with our flights. We were on time and price was a lot better than any other website.

Fantastic experience: I had excellent service. Customer service doesn’t answer the phone but they do answer quickly thru email.

Negative experience: They didn’t send me any flight tickets and receipt after booked. Probably this company is scam. Shouldn’t use this company.

Negative experience: In July, 22 I purchased economy tickets for an intl two leg journey. I then received a phone call from SmartFares (aka LBF Travel) saying economy was no longer available for the 2nd flight, only bus. class. I reluctantly agreed to purchase bus. class for $400 more. On arriving at the gate, I was told I had a basic economy ticket. I have tried to recover the difference through my CC services for 5 months to no avail. Twice, they've refused a refund after my providing complete evidence. I have read in reviews that other customers have experienced such 'bait and switch' tactics. I recommend avoiding this company. Caveat Emptor.

Fantastic experience: Got very good airline deals as compare to other sites. Will use it for future bookings too

Fantastic experience: Very nice app - good customer service- they have the best deals!

Negative experience: Even 1 star is too much to give them. I had bad service with this company, they are scammer company, please do not use them, and save yourself value time and aggravation. My airline cancel partial of my ticket, the air line let me choose change with no fee, but this LBF Travel charges there own fee to change. Even that I paid extra for there service. They get you by the balls. I defiantly will not use them and not recommend them at all.

Fantastic experience: Best deal good communication lovely flight

Negative experience: I pay $1200 for a ticket and they change my routes I say no, I can not take the route they said, 2 months ago I don’t see my refund money If any body has a sugestión on a lawyer, I want to expose this company

Negative experience: This company is a fraud. Be aware! They call their customers and ask for more money to complete their booking. As they have all your information they will threat you. They said that are an american company, but they are just an Indian call centre that does fraud to their customers. The real name of the company is: LBF Travel Inc, and SmartFares and they just pay a US business address. This company should be reported to the authorities. Many people has already complaint in different forums such as TripAdvisor or BBB.

Fantastic experience: Ive used smartfare as a newbie twice no issues simple...i fly weekly so i know and how to search out best flights to nyc n florida smartfares is professional online friendly user no problems if i do ill let iu know i seen badddd reviews but ill keep informing because im going to use them

Negative experience: I've filed a claim against this company and frontier airlines. They made way too many mistakes when booking my flight and my bags. I initially had a flight from Dallas to Oakland however I had it changed because of the timing of my trip. THAT FLIGHT SHOULD'VE BEEN CANCELLED. I then had the money from my flight that I paid for initially along with 226 extra dollars added to my flight. the person who was responsible for booking was named Sebastian. I was also told that my bags were covered , I then get to the Dallas airport and they can't find the bags I was charged for so I was charged an extra $79 for booking my luggage. It turns out that the 2194 flight from Dallas to Oakland was never cancelled so when booking my bags they did not include it in the newest flight that I paid for. This is also why when coming back, booking my luggage for my departure they booked the bags for 2194 and not flight 2710! which means I also had to pay ANOTHER $79 for booking my bag though I paid $59 initially for booking my bag in the first place. Disorganized and disorderly service. I would give 0/5 stars but I'm unable to do this, so this company gets 1 star from me.. stay away from the booking service . not worth the headache!

Fantastic experience: Booking is a little bit complicated, but price and customer support are marvelous

Fantastic experience: Was so pleased with my experience! The food was excellent, the staff was very attentive and the cruise was lovely!

Negative experience: It's a scam, the usual practice of offering a fee and after the customer sends the payment the fee suddenly goes up more than 50 USD, and the only option is either you buy with them or ask for a refund for a booking that was never made, then if you decide to waste your time with a refund claim they will walk you in circles telling you that you have to wait up to 2 weeks for the procedure, again for the charge of an unexistence booking, no ticket, no invoice, just your money gone!. Don't fall for it!!!

Positive experience: Was looking for a business class ticket for round trip LAX-BCN in November. I set up alerts for when airfare dropped and was notified. I knew the fare quoted was a great deal on RT Business Class tickets from LAX-BCN on Turkish Airlines. I will have to wait to see if there are any complications moving forward between now and the trip and if any issues arise during the trip before giving them 5 stars

Positive experience: Customer service is really good. They have an agent, his name is Sid, he was really helpful, very friendly when I needed to change my travel date. I hope every customer service/travel agent are like him.

Positive experience: I booked tickets on this site. All was good. However, SmartFares did not send me email with the e-ticket number. Therefore, I had to call to travelerhelpdesk and find out there.

Positive experience: I have compared Smart Fares with Kayak and SF was $80 less than what was offered on Kayak.

Positive experience: Easy to navigate and choose the reason I gave 4 stars is the add on some automatically which increases the the price but customer service was on it and help

Negative experience: LBF travel is a scam stay away please look at all the bad reviews: I booked an economy flight that is non refundable unless the flight is late even 1 minute according to American airlines! They are in cahoots with Travel guard group for flight insurance. My flight was delayed 1 hour travel guard said to call LBF if you try the phone does not work you have to email them. Now how would you feel when you need there help. Well as you might expect from scammers they said no even whn AA said if they sold the ticket they would have refunded in these circumstances. I don`t care how cheep the flight if they refuse to be a smart business . You have been warned

Positive experience: The experience of buying the air ticket was simple. Thanks

Fantastic experience: It was easy to use without tricks at the time you are going to pay as kiwi does. I recommend it

Negative experience: Buyer beware! LBF refuses to credit me for a trip I couldn't take due to contracting covid. I even had the airlines contact them agreeing to provide a full refund. The airlines would have credited me directly but LBF fraudulently said I paid cash knowing the airlines can't refund cash.

Positive experience: I am thankful for Carolyn G's professionalism. Problems are not always opportunities. But professionals know and do what is right and respectable. This is clearly Carolyn's ethos.

Fantastic experience: The agent, Conner, was complete in his work with me and my son. The trip to Bali was for 6 weeks. Both in the beginning and at the end, Conner answered all communication, primarily email within a few days. I am clear in my recommending agent ,Conner to all who would travel either foreign or domestic.

Negative experience: HORRIBLE EXPERIENCE!!!! PLEASE SAVE YOURSELF FROM A HUGE HEADACHE!!! My flight was cancelled by the airline SUN COUNTRY! Sun Country told me I would get a full refund. Now I am told by SMART FARES that I only get half of the amount I paid. AND I had to pay over $750 to get home. Sun Country told me they could get me on a flight four days late which meant I would have had to pay for a hotel and car rental for four more days. I AM OUTRAGED!!

Negative experience: Trying to contact the company to ask something about my flight. When I was finally talking to someone, after explaining my situation to him, he hung up on me. I’ve been sending emails too but didn’t get any answer. Horrible customer service.

Negative experience: Terrible Terrible Terrible...do not use..they go by the name smartfares...i booked a ticket from them on phillipine airlines and flight was cancelled!! I never received any notice of cancelation..i asked them to change my flight and they tried to charge me 400 bucks more..The airline cancelled it. Are u serious?? Ive called 5 times now and flight still had not been changed...they keep saying ir takes time..BS!! This is the worst experience ive ever had. Lesson learned dont go cheap..in the end you will still pay higher amount!! Smartfares is a complete scam

Positive experience: My experience with Smartfares was great. The airline, Frontier, that's another story. I will never fly with Frontier again. Four hour delay and the most uncomfortable seating. My cheap flight was almost as expensive as flying with other airlines. I had to pay for the aisle seat and for the carry-on which added another $280.00 round-trip.

Negative experience: SCAM and CHEATERS. price deducted from credit card is much higher than what is displayed on website and much more than original airline website itself. In addition to the horrible customer service. NOT RECOMENNDED at all

Negative experience: I ordered flights from this company for frontier airlines and had to change the flights. I called “LBF TRAVEL” they told me that frontier doesn’t offer refunds. So I called Frontier Airlines and asked about a refund and they refunded “LBF TRAVEL” and it’s been a month and I can’t get ahold of anyone to send me my money back. I keep calling “LBF travel” to ask about my refund and I keep getting the run around. BUYER BEWARE!! This company will lie to you just to keep your money now I’m out several hundred dollars and this LBF TRAVEL IS KEEPING MY MONEY!! STAY AWAY DON’T GIVE THEM YOUR MONEY!! BY THE WAY FRONTIER DOSE OFFER REFUNDS JUST IN CASE YOU NEED TO KNOW. Don’t let them tell you otherwise!! I will be contacting the BBB this has to stop!!!!!

Negative experience: This place is bs. They also have hotelwiz. I wouldn't recommend any of the services. Been a whole month trying to get a refund for services that was not available. I was guaranteed my refund by last Friday. It's now Tuesday.

Negative experience: The airline canceled my ticket and I was not able to reach lbf travel! Their phone goes to an extension I never dialed then they hung up on me. There is something wrong here.

Negative experience: Very big cheating Travel service Company! 1. Bought a ticket online and they did not confirm till the Travel date! And they keep follow up passengers and say we give some refund and book less duration flight but again they talk nicely and charge what they want saying you bought a ticket via visa required country the customer service people are very big Chester’s especially a person name called Joy M! I can put larceny case on him! 2. Bought a return tickets again this Joy fellow talked so nicely with no confirmation till date and have to follow up for tickets and finally it’s not a international flight have to pay extra money for language! 3. Online price was 725$ / person and this fellow charged me 1004$ per person saying it’s a international ticket and extra legroom seats! Since I have a seniors citizen and that where I accepted the amount and booked tickets! 4. Till flight time time I don’t have confirmation and I need to follow up for tickets confirmation! After get into the flight thee is no extra legroom seats and end up sit in least economy seats! 5. Definetly I don’t recommend anyone and give reviews about their cheating to put a larceny case!

Positive experience: Small problem with my seat selection. They fixed it. Great price.

Fantastic experience: Great deals, easy to book, quick transaction

Fantastic experience: Always have fares to the cities I need at the time I need. Have never been disappointed when searching for a flight through Smart Fares.

Negative experience: The worst travel agency on earth. The ticket i booked with them 3 months ago was not confirmed by the airline. Had to purchase a new ticket on my own expense. Avoid by all means. Go to CheapOair or to the airline website directly to book your tickets.

Negative experience: Big time cheater, showing price in local currency and deducting amount in USD after booking. Deducting so much extra what they showed before booking and not providing any reason also. Buy costly tickets but don’t purchase from them. Fraud Charged approx CAD 110 as conversion

Negative experience: It is impossible to reach anyone at this agency. We booked a trip in July that departs in December. Our flight was changed ( by one day) less than 2 weeks before our departure...this agency said nothing and offers no solutions. Agents are not hospitable, bordering on rude. If you like to throw money away and don't care when you arrive at your destination, use LBF!

Negative experience: Do not use this company. Completely screwed up reservation and the airline had our names but ticket numbers and credit card info totally false. Took several weeks, many calls for my credit card company to get a refund

Positive experience: Easy and very quick to find good and efficient flights. I will continue to use.

Negative experience: Do not deal with them. They sell cheap tickets and then overcharge for additional services. Do not answer phone or email.

Negative experience: The purchasing of ticket using my Visa card was so convenient. I had no problem at the airport too.

Fantastic experience: Excellent value.the staff where quick to respond to our emails. called to confirm. Everything entered online was correct and booked are flights pronto. Appreciate the attention we got.

Negative experience: I was told by an agent l would receive a flight credit. When l contacted the airline ir was not true. I find them to be dishonest and completely unresponsive.

Fantastic experience: At first I thought this site wasn't legitimate because I'd never heard of them but having booked my flight to Zanzibar through them I was very happy. It was seamless and I was thankful!

Positive experience: Booking my flight was quick and easy. Had issues with communication with the airline. Airline kept confusing my reservation with someone else reservation.

Fantastic experience: They are very respectful people and they give you the best price ever I like to do business with them next time and every time.

Positive experience: I book with smartfares for the first time. For some reason I was charged double however customer service representative help with refund. I have recommended this site for family members.

Negative experience: Read the rest of the negative reviews. They're 100 percent true. I nmrarely if ever leave negative reviews if I can help it.

Positive experience: Easy site to use but most importantly found the best deals for a family of 15!

Negative experience: LBF travel charged us $1598 for two tickets that were worth $686. They then went and purchased the two tickets from United for $343 each. Because of the time restriction LBF put on us and not being able to get in touch with LBF we were unable to cancel the tickets. When our credit card company and myself tried to call them back they would hang up or block our numbers. They used another company's name" Travelers Help Desk " that is in the same suite as they are to confuse the transaction and made it impossible to get back in touch with them..

Positive experience: Slightly confusing trying to navigate all the options but overall quite user friendly.

Negative experience: NO ONE ANSWERS THE PHONE BEEN WAITING TO GET MY CALL ANSWERED OVER TWO HOURS

Negative experience: I made a mistake, I booked tickets from smartfare. I changed my dates and air India told me and e mailed me if I need to changed my dates because of COVID-19 so I don’t have to pay anything. Smart fares charge $716 for my date change. Smart fares service is. I never go with smart fares and I suggest to everybody don’t go with him.

Negative experience: Careful with these guys. They are possibly the worst agency I've ever had the displeasure of working with. Do yourself a favor and go anywhere else. I can almost gaurentee that a large number of these positive reviews are fake.

Fantastic experience: Was able to book cheap plane tickets to Istanbul and modify my flight itinerary when the airline cancelled a flight.

Negative experience: Fraud, fraud, fraud!!! Please spare the expense of purchasing a last minute flight as Smart Fares shows a pattern of taking people’s money for flights that are later unavailable, only to attempt to have us purchase a last minute ticket at a much elevated rate. My initial ticket was 61.00. The night before my flight, I attempted to check in to find out that my flight was “cancelled”. I was offered a credit of 21.70 and suggested that I purchase, through Smart Fares, a ticket for $366.00 via American Airlines. I refused! I purchased the same ticket from Expedia for 201.00. I will be contacting the Better Business Burea and FBI’s fraud line tomorrow to report Smart Fares aka LBF Travel and CEO Michael Thomas for fraudulence. This 302 Billion Dollar company is getting rich by scamming the public. Save yourself the last minute headache!! Many of the complaints were associated with Spirit Airlines.

Negative experience: This is a scam company. DO NOT USE IT DO NOT TRUST IT!

Fantastic experience: So far the booking was easy and the price for 2 round trip tickets were amazing. Will be update when the trip is happening and everything will be going smooth.