AAA Burbank Insurance and Member Services

Fantastic experience: The staff here is extremely efficient and helpful.

Fantastic experience: Hello, excellent service! Julio Sorto is a true professional. He quickly and efficiently helped me find the perfect auto insurance with great attention to detail. Polite communication and outstanding support. Highly recommend! Best regards Daniyar Suleimanov

Negative experience: They deleted my other review because they don't want people to know the truth, but the call center at this location is a hostile work environment , management gossips and puts workers down, dont apply to work here!

Negative experience: This insurance company wrote me a check that bounced. Yes, really. I know it's hard to believe. They won't fix it either. Apparently they're broke. Avoid this company like the plague.

Fantastic experience: Very good

Negative experience: The worst experience I have ever had with car insurance. High priced. Poor to non existent service.

Negative experience: After spending time with one of the travel agents at the Burbank office for airline tickets for myself and a friend, I realized we would have been better off booking the airline tickets online. Waste of time. Not only that I was informed that there was an agent fee after I was getting ready to purchase the tickets. I also had informed the travel agent that me and my friend want to purchase our airline tickets separately and at the end that did not happen because the travel agent stated that there would be restraints and the agent seemed reluctant in handling the restraints with the airline. So I had to charge both of the tickets on my credit card which complcated things more. At the end of the day, if I had known what I know now, I would have booked the airline tickets online and not wasted my time with the travel agent. There was no added value in using the travel services.

Fantastic experience: Good service. Nice people. Happy.

Fantastic experience: Mario was phenomenal. He assisted me with my car insurance needs. Professional, knowledgeable and wonderful to deal with.

Positive experience: A bit disappointed with the service I had yesterday. I went very early around 9:15am to have one of our car registered, everything was ok at first line was not too long, I feel good and productive until when I was about to pay using my cc, the POS terminal they have is not connecting they say its like this in the morning. So we tried and tried until she asked me to just come back at a later time. Tell her name at the check in to not have to wait in line. It was my last day to have it registered to avoid paying penalties, I know, sorry. Anyway, I got off early at work went there around 420pm, told the check in lady her name and voila, I’m still back in line. I didn’t complain, I was patient and just waited for my turn. Fortunately, I was assigned to the same lady, she remembered me and was wondering why I had to wait in line, told her its ok I don’t mind let’s get on with paying, I hope POS terminal is working, she said its good now and been using it. So far so good, until all of a sudden she realized the car was not registered to me but to my uncle. It was not a problem that morning we were trying to charge my card already. I’m a AAA member and so is my uncle. Does it really matter that I’m renewing it? Why does she need my uncle’s credit card instead of mine? I don’t get it. If I did it online, I won’t worry about this. So what happened, I had to pull out cash to pay for it which I felt like I should’ve just done in the morning to avoid wasting time. I went back and forth thinking I can use my card because I was trying to budget my expenses for the month. Anyway, bad day I guess. Hope will experience a better AAA experience next time.

Fantastic experience: Laura Raab in travel was amazing!

Fantastic experience: Always fast and friendly

Fantastic experience: I am adding Richard to my reviews because he is another agent I have to give many thanks for his great services. They are so professional and helpful. Great experience with Christiana, she is super nice. She is also proficient and out of her way to assist you. Great person

Negative experience: Monica is terrible and her customer service was very unprofessional. Very combative. Gave terrible service. Just wanted to argue instead of making sure my tow truck came and give good service that I pay for

Fantastic experience: Haven only had a couple of experiences at site services. It was fast, to the point, great customer service. Haven't had any bad experiences so far. I do recommend this place.

Fantastic experience: I had a great experience at this AAA DMV! The people who work there are all super nice, and very knowledges. I worked with a gentleman named Eric Zargaryan, and he is awesome! The second guy I worked with, Herbert, was just as nice. I have gone to different DMV's before, and I spent hours and hours waiting. This is the place to go!!! The wait time was very short also. If you have to pick a AAA DMV to go to, go to the Burbank branch! You won't regret it...You guys rock...

Negative experience: THEY DONT TAKE CARE OF PEOPLE WITH DISABILITIES!!!!! No seating in the dmv section.

Fantastic experience: Im so happy I decided to come to this location after an awful phone customer service!! I'm extremely happy with how the insurance turned out to be at the end and all thanks to Christopher Orantes. EXCELLENT agent!!!

Fantastic experience: They were great great service and came fast and on time recommend getting Tripple a

Fantastic experience: I am so happy i came here instead of the dmv. I got help for registration as well as car insurance and got a quote for life insurance. Thank you to the woman who helped me for registration she taught us the difference when registering a car because of the weight and if its a pick up truck or a regular car. We are clumsy buddies Thank you to the woman who helped me with my car insurance she gave me a peace of mind knowing under writing is helping me. Now life insurance they have a gem in there. Karina helped me understand life insurance as well as comprehend what i can do with term and permanent life. I now understand what effects life insurance as well as car insurance. She explained it so well i felt like i got the best understanding.

Negative experience: The older lady with the curly hair was very rude. Couldn't help with anything.

Negative experience: After many years of membership I was dropped out of nowhere, would not recommend.

Fantastic experience: Everyone here is knowledgeable and very nice. I asked the questions, and they broke it down so I understand.

Fantastic experience: Best member services in the valley, don't forget they have a full service travel advisors at this location.

Negative experience: Called to get details on a quote I made online. The girl who took my call couldn't or wouldn't look up my quote and was exceptionally rude. I will take my business elsewhere.

Fantastic experience: Great place for new drivers to learn!

Fantastic experience: Fast and efficient for what we had to do with our car registration!!! In and out and we got what we needed done!

Fantastic experience: Awesome service! I walked in on a Saturday morning; got checked in right away; 3 minutes wait; got vehicle title transfer completed in about 5 minutes, and the gentleman who helped me was polite and friendly. In 10 minutes the whole thing was done. Thank you AAA team.

Fantastic experience: We ordered a hardcopy Trip-Tik & maps for our son's upcoming drive to Alaska, the staff were cheerful, friendly, efficient, & extremely helpful, getting it to us by the next morning.

Fantastic experience: Friendly, you can get maps and even do DMV and Notary services. Plenty of parking, it is even open on Saturdays.

Fantastic experience: Great, nice and fast service! Julio Sorto is a very kind person. Doing his job in a professional way!!! Thanks

Negative experience: Person front (woman with all white hair)was rude and when approached she had a smart rude comment. you cone here to save time yet took me almost one hour to just get my tags!

Fantastic experience: 5 stars for Betzy!! She was fabulous in getting ky sister and I in and out, quickly and effortlessly, because she handled everything- including the phone call to the DMV. Aside from that, this AAA office seems well run. There's bottled water in the fridge, bags on the counter and hand sanitizers were passed out. Bathrooms are clean. Parking is easy. Places to eat close by. I got a travel luggage bag for applying firvtheur credit card where I get cash back on purchases. Pretty good day at AAA.

Negative experience: Don't get paperwork notarized here. There notaries can't tell the difference between a revision date and a page number on a legal document. Smh.

Negative experience: Staff are friendly. Check in is fast. DMV services are fast. Other services like notary are slow. Hard to tell who works there because they all dress so very casual, they look like the people who walk in. They do not wear name badges so you do not know they work there. An insurance agent spoke to me, I thought he was a customer waiting to be checked in. He did not say he was an agent until after he talked about their insurance discount. Lower the rating due to having to make multiple trips because agents do not tell you when you check in for the notary, that you need all pages even if they do not require signatures. The wait can be long since they do not tell you how many are ahead of you, unless you ask. Also not able to provide direct feedback because there was no return call which I requested multiple times. I would not recommend this location.

Fantastic experience: They were very helpful. They even "saved my bacon" by picking up and returning my wallet to me before I'd driven away. It fell out of my back pocket

Negative experience: This office hands down is the worse aaa office I have been to. There are never ending lines. I had to wait over an hour just to keep being sent to different line. And I told every counter why I was there after 3 different lines I was sent back to the initial line. The employees are not helpful. They are worse than the DMV. I recommend you choose a different office. The south bay Manhattan Beach is one that had great staff and very efficient. Burbank is a nightmare.

Negative experience: PAUL insurance agent at this branch has the WORST CUSTOMER SERVICE... walks away from customers . BAD MANAGEMENT.

Fantastic experience: It took no more than 30 mins to have my resgistration paid, and they were busy. A lot lot less than going to the dmv!!! Also Carolina was extremely friendly and helpful. DMV employees are 99.99% if the time rude and mad. Thanks AAA and Carolina for such a great service!!!!☺️☺️☺️

Fantastic experience: Easy peasy DMV services. And road maps galore if you have road trips coming up.

Fantastic experience: Friendly staff, very accommodating. It’s like they were all on the same page with being friendly to everyone who walks through the doors. Handled my registration renewal even though I had some address changes in process and I was so relieved.

Fantastic experience: Super fast SERVICE! I went in to get my international drivers license in the morning. I didn't even finish filling out firm's my name was called by staff to take pictures. Much better than Alhambra office.

Fantastic experience: Really nice employees. Wait time on a Saturday was a bit long, but good vibes all around ✌️

Negative experience: we came from Ukraine. i bought a car. without vehicle in LA is impossible. came to AAA insurance Burbank 08/10 at 10.00am. Heard a lot of good things about this company. immediately from the threshold the manager saw a Ukrainian passport and refused. I will look for a good one. everything is clear here

Fantastic experience: Going to AAA is vastly superior to visiting almost any California DMV office. There are never long waits and AAA representatives don't suffer with attitudes as do so many DMV representatives. Today I visited AAA to renew my vehicle registration after attempting to pay it online using the state's DMV site. The state added a $29 "administrative" fee to process my request. I declined. California is fiscally mismanaged and it's officials may believe that the cure for their inability to spend responsibly is adding fees, charges, and increasing taxes. Just more evidence how non-government entities like AAA are able to out perform mismanaged top heavy state government departments.

Fantastic experience: Although there was a 15-20 min wait, the staff was very friendly and helpful, making you feel like they were there to help you and not just forcing themselves to help because they were required to do it.

Positive experience: Update things have improved in the last 2 visits. Appreciate the effort to make things better

Fantastic experience: An awesome place to renew registration.... It beats going to the DMV. If you aren't a member become one today!! If you use it for one tow or jump....or to get into a locked car: the annual membership fee is less than you would pay for one tow or jump.

Positive experience: Paul Villar is awesome. I purchased insurance here and he is extremely helpful and knowledgeable. Parking is good, service is fast and people are nice. Love it here.

Fantastic experience: There's always a line but it moves pretty quickly. The staff is always polite and very helpful.

Negative experience: Your members lack common sense and the corporate suits lack understanding that 'if something works then why change it'

Fantastic experience: I came in around 2:30 on Friday and got my tags renewed in 20 minutes. Highly recommend this place over the DMV. Thank you Angelie for the help!

Fantastic experience: The Automobile Club of Southern California is iconic in customer service. If you own a vehicle, you NEED a AAA membership! Take it from me: as a 41 year member, the Auto Club has your wheels and your back covered!

Fantastic experience: AAA made registering my out of state vehicle super easy and i only had to wait about 20 mins

Fantastic experience: Best place to get affordable insurance. Meet Yogi or Vardan and they being always helpful

Positive experience: I like AAA, but this place is always packed. You're going to save time if you go here rather than going to the DMV, but it's always a lengthy wait. Employees are great though so it's not a customer service issue, it's a staffing issue. I'm only giving this place a 3 because first world problems.

Fantastic experience: Great customer services. I come in the morning and was out so quickly.

Fantastic experience: Lillian was a huge help, and so were the two wonderful ladies at the front desk helping check in. The employees here are an absolute joy to interact with, even with other stressed customers nearby (sometimes making a scene) they handle themselves with grace and don’t allow the stresses of their job to affect how they treat other customers. (Can’t say the same thing about the DMV!) Thanks again for being awesome

Fantastic experience: Best AAA Office you could even imagine. Very helpful and respectful people. Also, Mrs. Arlene who is an angel in human shape. She is the best. I'm AAA customer for 14 years and never seen any other agent like her. She is above and beyond

Fantastic experience: Very helpful staff and wait times weren’t bad. Lillian made everything super smooth and easy for my title transfer and new registration.

Positive experience: I have been a member of AAA for 47+yrs ... Phone customer service seems to get worse every year... One day AAA said we had roadside service for a motorhome and the next day I was told I had to pay extra for it and it would take 7-days to go into effect ... I paid the required amount and said we were already on the road ... They more or less said, oh well! The service inside the Burbank office is stellar .. Employees are friendly, helpful and professional and will go beyond the normal to help their customers... During Covid, they even stationed an employee outside to warn and pace customers about masking up and social distancing at least 6' apart .. Burbank office is great ... Just don't try and do business over the phone with them bc they take on another character and are rude and obnoxious!

Fantastic experience: Nobody likes renewing their tags, well Yvonne managed to make it an "almost" pleasant experience, lol I didn't realize I had to do the smog test again, until after I got up to her window. She let me go ahead and get all the paperwork and payment stuff done, she even suggested a place for the smog test that gives a AAA discount, whoohoo!! Once I came back with the completed smog test she let me come directly back to her window, meaning no waiting in line again, now that's a big deal. Her great mood was "almost" contagious, lol. She definitely made a most unpleasant situation, almost" pleasant. That's deserves big props in my book. Happy Holidays!!

Negative experience: I have been a AAA member for many years and I have always had professional and courteous customer service until now. I cannot believe how rude, disrespectful and condescending I was just treated by a woman there named Yvonne or Evonne. I wasn't able to get the spelling of her name but she was working the guest check in counter and she was rude, rude, RUDE. I get it that everyone has bad days but come on, this was just awful. On my way out (which was no more than maybe 10 minutes later and she had only checked in 1 other person) I stopped to tell her that I was not done speaking with her before she shoo'ed, me away and before I finished my sentence, she cuts me off to say she doesnt remember helping me and then went on to argue with me. Hello? Did someone forget to take her meds today? She became so combative that I was actullay stunned and in her most condescending tone and with her eyes big and wide open says " Sorrrrrrry" and it was so..... condescending and patronizing and just RUDE. The whole experience was not that of which one would expect from AAA. I wish this happened before I renewed my membership because now I never want to see that horrible person again :-(

Positive experience: Beats going to DMV anytime for their available limited DMV services.

Negative experience: Miserable service to renew my registration. Snotty Juan wouldn’t complete the registration and instead tried to sell more useless services. 18 years or rip-off from these miserable people at this office

Fantastic experience: This is a terrific all-American Auto Club, with pro (and nice), knowledgeable staff and vast array of services. It's probably in the highest echelon of Triple A's nationwide. Plenty of free parking in the lot outside. It is a very popular place and can get a bit of a line so if you mind that, try to go at non-peak times if possible.

Positive experience: They offer all kind of services, insurance,maps to travel. Public notary ( free!) And more just visitem!!

Fantastic experience: So many services and such efficient staff. Much quicker than going to the DMV

Fantastic experience: This AAA location was the best and most convenient location I’ve ever been to. I am especially grateful for Lillian! She did everything in her power to ensure that I left satisfied and because of her kindness and willingness to support my needs, I left beyond satisfied! Thank you so much again, Lillian. You are the absolutely best representative ever! I do not believe other representatives would have been as supportive, patient, and willing as you were in aiding me with my concerns. You went above and beyond and I will forever be grateful for your kindness. I wish you the very best…did I mention you deserve a major promotion! ;)

Positive experience: I had a good experience at this location. Went there to register my car. Only negative was that do allow to pay using your debit card? Only a check or cash....

Negative experience: This Department should be called department of excuses, O boy I think we all some how have our time at the DMV good or bad, but when Supervisor at a AAA Says going to make an exception but only 50% This is a totally different level of smart bc For simple people it is either Exceptional or NOT Exceptional, therefore not going to be a AAA member even for a free. We We're trying to have name change on a title. The owner of the vehicle was a long time customer never had use claim on her AAA policy.

Positive experience: First time visit here, came in for DMV services. There was a small line for "check-in" staff were really friendly and helpful ( think Chik-Fil-A friendly) they direct you to whichever service department you came in for. The person from the DMV service counter was ok ( more McDonald's friendly). There's plenty of parking and restroom are available.

Fantastic experience: They have great service. And they are out to help customers not like dmv ! Dmv is so bad now!

Negative experience: The staff that take insurance payments have ack of customer service skills.

Negative experience: Was very disappointed that after 30 minutes of waiting for a travel agent to help me. She would come over and tell me " I'm going to lunch so I wont be able to help you." She said she only took people by appointments. Why didnt the person checking me in know that!! VERY DISAPPOINTED!!! I've been a member for 13 years and this is the type of service you get unbelievable!!!

Fantastic experience: Plenty of parking. Took less than 30 min to get my cars registration completed and the tags put on my cat. I will always go to this AAA office for all my motoring needs.

Fantastic experience: I needed some DMV assistance and members can receive it as part of their membership. I was very happy and received fast efficient and helpful services.

Positive experience: Though this establishment has been around for decades, I was a bit disappointed as a member when I discovered that they no longer accepted payments via debit cards for any transactions. They're only accepting payments via cash or regular credit cards. I barley had enough cash available to pay for my registration renewal. I let the agent know that I was truly disappointed as a member for almost 20yrs as this should have been explained to its members. I'm hoping that other members are aware of this as this new measure could be a major inconvenience for others.

Fantastic experience: Great place if you need DMV services. Plus all the great AAA services.

Positive experience: AAA is good to have not just for emergency tows, but for many DMV related tasks.

Negative experience: Let me preface this by acknowledging that I’ve been a member for 27 years and usually have pleasant and helpful experiences... Went in to get passport photos and was ‘greeted’ by a rather condescending woman that seemed more like a bouncer... Wouldn’t allow me to speak to anyone inside, denied me use of a restroom and basically ushered me out as quickly as possible. Makes me question why I’m spending money on a membership if I don’t have access to the benefits.

Fantastic experience: Always helpful! A great way to avoid the DMV.

Negative experience: Go in to pay for a licence renewal and wanted to use a debt card my bank card guess what it is no good they want cash and if you use a credit card they charge you 1.4% ontop of you bill so the scam continues, charge people what ever they want and pay the government half and pocket the rest

Fantastic experience: It was easy to reach them by phone with insurance business I couldn't do on the app or web... unlike a lot of places which no longer allow you to speak to an actual person. I bought and sold 3 cars in a matter of weeks and the AAA agents were efficient and pleasant in making sure that I had the coverage I need in spite of the frequent changes.

Fantastic experience: Line moves fast employees are very knowledgeable and swift to get you in and get you out. I always have a pleasant experience when conducting business at this location. The only thing I don't like is my wallet always feeling lighter when I leave from here." lol" of course I'm joking about the money and I can sleep easy knowing that 99% of the other options for handling DMV business out there would not be a joke and they do charge a bunch in fees. They will even help you at AAA to save money every Chance they get. Great place get a membership and handle your DMV business gracefully in Burbank, CA.

Negative experience: I have been here for trying to notarize my documents, however this place always have super big line. Sadly, I tried going twice in last 2 days however the folks trying to help organize line were not able to accomodate our request to get documents notarize. If you are urgent in need to get documents notarized at last moment like me, then probably try going at particular bank or usps to get your work done.

Positive experience: I love AAA. it's one of those places that is well managed and everything makes sense. However, I deducted one star because I was not able to use contactless (mobile) payment. And this isn't just in this branch. Despite having the necessary equipment for mobile payment system, I had to hand over my credit card and then sign with my finger on the card reader. What's the point of having the equipment and not being able to use it in 2021 in the pandemic? Although, some transactions can be made contactless if you are enrolled in autopay, but why? I don't mind the transaction fees that they charge if you use a credit card, but certainly there's a room for further improvement. Thank you for reading.

Fantastic experience: Great service, professional, responsible, safe driving, courteous I was super happy with the service. Thank you so much AAA you guys are the best. Thank you for getting us to our destination safely!

Fantastic experience: Instead of driving down to the office I called and asked for a tour book on England, Scotland and Ireland. Customer service was very polite and helpful. The book arrived quickly and I'm a satisfied customer.

Fantastic experience: You can get all your automobile and home insurance needs met, as well as roadside assistance, car registration, and they can now take Passport photos for many different countries with software that has all the specifics for each different place!

Fantastic experience: I love being a member of AAA. There branches make it so easy to renew your car registration and many other services. At this branch they even have a driving school. The service the was fast and very good. I was in and out of this branch in 10 min. Thank you AAA. I haven't been a member of AAA for too long but know I will be form now on.

Fantastic experience: I reiterate, I went to renew my vehicle registration. The whole process took about 5 minutes from when I entered the premises until I left with my 2022 license plate sticker. Much faster than before the pandemic hit.

Fantastic experience: People are always very Attentive and Quick to help you. Very pleasant place. Thank you ALL ❣️

Fantastic experience: I can always count on this location for my DMV registration needs. The staff is very helpful. Very organized location.

Fantastic experience: Had to take care of dmv business was in and out without a problem. They actually tale credit cards for dmv, use to be cash or check only.

Negative experience: This is the worst experience I’ve ever had with AAA. The people are completely incompetent to help you with anything and have no idea what they are doing. If you have moved to California, DO NOT come here to get your California registration. Time and time again I have encountered problems with them. Just go to the DMV or a private practice because they won’t waste your time like AAA.

Fantastic experience: Used their DMV services! Fast and friendly crew!

Fantastic experience: They took care of all my needs when my vehicle needed towed. I love AAA

Fantastic experience: Always quick, efficient and friendly. They move the line along quickly. I've never had to wait longer than 5-10 minutes to get in and out.

Positive experience: Vehicle registration was well organized and moved at a good pace. Wait in line was 15-20 minutes.