AAA West Hartford

Negative experience: Had an appointment for 9:30 and I set there for over 45 minutes while all the walk ins was taking care of first just for a license renewal

Fantastic experience: Always very helpful and rapid results to get trip kits.

Negative experience: Although I had AAA for years this was my first visit to a physical location and decided to go to the closest one - West Hartford, CT. I needed baby passport photos, so I called the office first, to ensure they provided this service. They told me they did, and that the baby needed to remain in their car seat etc. Once I walked in and told the staff what I needed they seem bothered .. Such rude staff .. I swear. But I decided to stay since I had my USPS passport app right after. I was asked to lay the baby flat on a desk .. yet baby was cooperating and got some photos taken. I went to my passport app just to be told babies need to look at the camera more and not have eyes closed nor look sideways etc so I decided to go back. The look and attitude I received once back. I kindly asked to re take the pics but this time wasn’t happening since my baby was fussy. When I kindly mentioned the fact that I was not happy on how I was being treated let alone the fact that they don’t know how to take babies passport photos correctly… I heard these type comments: “ if you would like nicer pictures go to a professional photographer” “We know what we are doing but it’s your baby who is not feeling good” etc. to make a long story short, this location has the most unkind and non - kid friendly staff. Every single person in the office I talked to had same attitude - like 4-5 of them. Never going back .. hoping a supervisor reprimand these employees . I worked years in customer service and hospitality and can’t even believe these people’s attitude towards a loyal member , let alone the fact I was with a small child. To sum up, went to Cromwell, CT branch the day later and they took such great care of us!!!

Negative experience: Do not reply telling me to email you, I already did and you refuse to respond. I will be filing a complaint with the BBB if you fail to respond to my email. I called and asked about digital passport photos. The agent was unfriendly and acted as if i was bothering her. If you don't like your job find another one. Also she said that AAA does not do digital passport photos at any location. It says on AAA's website that some do.

Fantastic experience: Lost my drivers license and scheduled an appointment for the very next day. Walked in at my scheduled time and was there for about 15 minutes. Ashley was very helpful in answering all my questions at the front desk. I was in and out. Definitely recommend this location for all your AAA needs.

Negative experience: 11:21 No help and a line 9 people deep and besides I need to go to work! This is bad representation

Negative experience: Been in line for forever. One person working. No management in sight!

Negative experience: I went to this office Tuesday with hopes to change my name on my license. Unfortunately, no one could help me since they only take walk ins. I scheduled an appointment for two days later and brought everything I was told: marriage license, drivers license, passport, SS card. My passport and social security card had my updated name. Since my marriage license was international, they couldn’t move forward with the name change. I find this very hard to believe - if the US government can change my name with my marriage license, why can’t AAA? I felt like the lady just didn’t want to help me. I will not be coming back to this office.

Fantastic experience: Very good

Negative experience: Horrible bank, it's always something with them

Positive experience: It was okay but they couldn't help me

Fantastic experience: I had a complicated membership situation and Kelli Stormes was fabulous. She was very thorough and willing to go the extra mile to help find a positive solution to the situation. She exemplifies what great customer service should look like. Many thanks to Kelli and AAA for hiring such a great person!

Fantastic experience: It was fast; I got my ID in about 20 minutes.

Fantastic experience: Was At AAA Insurance YYesterday and was extremely pleased with the experience.. Nicole was wonderful,, very caring and knowledgeable She is A Perfect ,,,"10" Will Highly Recommend AAA

Fantastic experience: Very friendly and efficient service. Worth the trip to West Hartford for the great environment.

Fantastic experience: Ms Kate is ALWAYS pleasant & very helpful

Fantastic experience: Awesome place a bit pricey

Negative experience: bad service. customer service agents on the phone were rude and snappy. the first woman i spoke to didn’t even put in our help request after we told her we were on the side of the road in a dangerous area. then another agent hung up in the middle of me explaining our situation to her calmly. waited for two hours before calling back 20 minutes after our maximum wait time and then they sent all the texts and links they were supposed to. extremely long service time, rude agents, poor service

Fantastic experience: I needed a duplicate non-drivers ID & it took less than half an hour from start to finish... AAA is the place for convenient, courteous, speedy DMV topics ... I would recommend the service to everyone

Fantastic experience: Very helpful. They provide great travel tips and advice.

Fantastic experience: This is ridiculous. It was 3:45, 4/9/24 West Hartford Ct Triple AAA branch. A male representative who I dealt with didn’t have to apologize, but should not make it sound like his customer doesn’t know what he/she is doing or put the blame on his customer. He told me I have to make an appointment for license renewal so if I want I can make one now. I told him I called ahead of time and they said no appointment is needed. He showed me the DMV notice I brought with me and said appointment is needed. I told him I know (I know how to read) that’s why I called and I showed him on my phone what time I did. He said whoever I spoke to is wrong and if I know his name. Why would I know his name? I asked him if there’s a way I can get it done today since I did my part and it’s not my fault. He then being wise again asking me if the person I spoke to said he’s not in West Hartford. If I called West Hartford Triple AAA, and another center pick up the call, how would the customers know unless they are told that? I said ok, how is Tripple AAA going to avoid this in the future because this happened before to me. He said call and make an appointment. I ask him what if I call to make an appointment, but are told I don’t need one, just show up. I’m writing this to point out that instead being sassy or pontificate, he could’ve explain in a more appropriate manner especially when it was Triple AAA system that needs to improve. Hopefully, this issue gets looked at and get fixed to avoid future problem. FYI, the last time it was a passport photo but whoever the representative I talked to was pleasant. Update - The same representative that helped me with my passport photo last time did my license renewal today. She was informative, patient, cordial and personable. Her name is Stacy. Thank you.

Negative experience: Disappointed with AAA's Check-In Fee PolicyI have been a loyal member of AAA for a year now, relying on their services for roadside assistance and peace of mind during travels. However, I recently encountered an issue that has left me feeling frustrated and disappointed.During a recent visit to a AAA service center, I was shocked to discover that they charge a check-in fee just to announce my arrival, despite being a paying member. Non member $8.00 - Member $6.00. As someone who values the convenience and reliability of AAA's services, I find it unacceptable to be charged extra for simply confirming my presence.This check-in fee policy feels like an unnecessary burden on loyal members like myself, especially considering the already substantial membership fees. It's disheartening to see AAA prioritize additional charges over the satisfaction and loyalty of its members.Regrettably, this experience has led me to question the value of my AAA membership. While I have appreciated the assistance provided in the past, I cannot justify renewing my membership if this is the direction AAA is headed.In conclusion, I urge AAA to reconsider its check-in fee policy and prioritize the needs and satisfaction of its members. As for me, I will be exploring alternative roadside assistance options that better align with my expectations and values.Thank you for considering my feedback.

Fantastic experience: Great customer service and friendliness

Negative experience: Didn't come all night I called them throughout the night to come to my car because I lost my keys and I didn't want anybody to take the car because it was a rental they never came at all not stayed up all night calling and they said they sent somebody else they never came

Fantastic experience: The experience was a blessed one the other thing is why their is no veterans perks. Thank you

Fantastic experience: I honestly have nothing but good to say they are fast and helpful

Fantastic experience: Leverage AAA today to renew a Driver’s license. Quick appt process online. (Actually found through Apple Maps) Went in, Friday lunch afternoon time. Quick check in with AAA first. $6 fee to avoid going to a full DMV. Worth it. Super nice team.

Fantastic experience: Ashley was of great assistance. Told me how to take advantage of AAA benefits to facilitate our upcoming trip!

Positive experience: I go here often for the free* maps (*free to AAA members). You can also buy insurance, movie tickets, and vacations here, as well as renew your driver's license. My favorite part of the experience is the Hartford Pope (car) that they have prominently displayed in the lobby. It is a fine looking car, the likes of which are no longer manufactured. The parking lot is a little tight, though.

Fantastic experience: Excellent visit with Lonnie (Kathy ? ) when renewing my CT drivers license - What a great experience with her - I was at 815 Farmington Ave W Hartford CT on 1/20/2024 - Have a great day

Negative experience: I have had my Auto and Homeowner's insurance with this company for 9 years. My experiences with the Claims Dept for auto and most recently homeowner's, has been horrendous. The worst customer service (or lack of) I have ever dealt with. Complete lack of response and no follow-up. Leaving messages & getting no return calls; sending emails with no reply back, ever. Zero appreciation for being a loyal customer for many years.

Negative experience: Went there to renew my Mathers driver license, place completely empty , lots of employees. I was called instantly and when I said that I didn’t have a appointment he said I can give you one for tomorrow Unbelievable!!!! And the sad thing is that nobody cares anymore!! How many 1 star reviews will take to change them??

Fantastic experience: Very qualified man came to help us.Polite and worked very quickly!

Fantastic experience: Everyone was so friendly and the entire process was quick and simple. I was in and out in ten minutes.

Negative experience: I WAS WITH AAA FOR YEARS IN ECONOMY INSURANCE IN SPRINGFIELD MA AND THEY WANTED TO CHARGE ME LIKE IF I WAS A NEW CLIENT. BUT THANKS CAUSE AFTER MORE THAN 15 YEARS WITH THEM THEY LOST A GOOD CLIENT. BE BLESSED

Negative experience: Wish I could give 0 stars. Terrible customer service. Sent a despicable tow company which caused serious problems for me damaging another vehicle on the car shop's lot which caused the shop owner distress. AAA nor the tow company they sent out took any accountability and did absolutely nothing to try to resolve the issue. Cancelled membership and refused to issue me a refund for all the trouble I dealt with. Lost me as a loyal customer

Negative experience: This review is not for this location but due to them affiliated and recommending the use of Reno Auto Body & Repair, AAA is also responsible for the emotional distress and physical damage to my car! Reno Auto Body is unprofessional and spiteful. I had to call the police as they caused damage to my car and was rude to me by yelling, threatening me and slamming their window door in my face. I had to contact the police and AAA as I never experience such hostility from a company! Shame on you AAA for recommending them

Fantastic experience: Great service- renew drivers license, order foreign currency, passport photos, travel and insurance agents, driving lessons, and more...

Fantastic experience: Ashley got us through the passport photo process with efficiency and good humor! What a doll!

Fantastic experience: Easy fast and easy good people to deal with.

Negative experience: Rude lazy incompetent workers there, also my appt renewal liscense was for 1:30 didn't get called till 2 pm what's the point of making appt, then charge 8$ fee to renew there ontop of renewal fee 96$ triple aaa making money off people charging they fee back then was no fee

Negative experience: They cannot keep any employees. I have had a 3 hour wait just for a jump start and a 4 hour wait for a jump start in less than 4 months! They need to really shape up and do their jobs. They also left an elderly friend of mine out in a bad area for over 3 hours stranded near Boston!

Positive experience: My first there went fir My Dr license renewal friendly staff name Ray very helpful

Fantastic experience: N Connors, was an amazing representative. She went above and beyond to provide excellent customer service!

Fantastic experience: I went to renew my driver's license. It was very easy and those who helped me were very nice.

Fantastic experience: Great, fast, hassle-free services & lots of much, MUCH quicker (weeks) & also seemingly easier to get it ✅ done! This is all despite the DMV now, FINALLY- after years of frustratingly long, confusing & endless loops of differing kinds of lines that 1 had to devote an ENTIRE DAY TO (& still, more times than not, only to end up having to return yet again on another day. With a missing document, or other various, obscure paperwork or something that they tell you can only be obtained by picking it up, in-person & also in Vancouver, Canada - where u’ve never lived in or even been to! Well, in more recent times & most certainly due to the all-too-familiar, “covid-adopted-new-standard-of-rules” the DMV has changed their policy to finally providing appointment dates + times for people to schedule -aka : be absolutely forced into- (*note: NO MORE WALK-INs!!*)- an appointment in advance & on their website as well as @ AAA. But the difference between the 2 is that AAA (if not a member) maybe a tiny bit more expensive than a typical price for something done @ the DMV. But, mainly- NOT having to wait WEEKS for the next free appointment time at the DMV is worth it! Seriously, especially when it’s just not an option to wait! Great, unique and fair-priced stuff for travel is on sale in side the AAA, & items are obviously well-made quality work sold by lovely, very helpful, kind individuals that genuinely appear to be engaged (unlike the robot/drone who doesn’t meet ur gaze or show u any emotion or respect when u have finally reached ur turn to have a chance to speak w/ the employee @ the DMV counter who simply states, in complete monotone indifference , that u just spent the last 6 hours in the wrong line! While she shouts “NEXT!” much, MuCH louder than u can spit out- in utter shock & absolute disbelief- try your best to just clarify- “so… then, it’s WHICH line?”)

Negative experience: Waited for two hours and my was not tow. They could not get tow the same day.. Last year they was great.. Im thinking about cancel it next year because I already pay for this year..

Fantastic experience: Friendly and fast service very pleased with the process.

Fantastic experience: AAA West Hartford is open Monday-Friday 9am-5:30pm and Saturday 9am-1pm.

Fantastic experience: Paula Kahn the best knowledge on insurance has help me so so much I thanks her so much 5 star is a little bit for her knowledge I would give her billions , she has help me so much in all the process ... My niece had an accident and other company put it in my record and Paula has help un imaginable to help me thanks so much for you dedication...

Fantastic experience: Yesterday, the last 2 female phone reps I talked to were very helpful fixing a billing issue for me and explained all the benefits of AAA membership. Thinking about upgrading my Plus membership in the near future. Also my AAA driver, Justin, was very nice and helpful towing my car safely to the repair shop. Very grateful for AAA service.

Fantastic experience: I am a AAA member for years now and love them and this location on Farmington avenue in West hartford. I also use the travel agents to book my cruises. I wouldn’t use anyone else.

Negative experience: 750 stopped getting off hgwy last night 6pm currently 5:46am next day. Told may have vehicle by 6 or 7 today. Solitary female on main street all night. I Had to leave work at 9pm last night tostart 2nd shift of waiting.

Fantastic experience: Kyle Doak was the best to help me out!!! He needs a raise$$$ Tim Single

Fantastic experience: Great place to get your driver's license and ID fast. I also pick up my Amazon packages.

Fantastic experience: Went there to get a duplicate license I was in and out within 20 minutes there was hardly no wait time and I didn't have to make an appointment it was fast and convenient for me way better than the long wait time at the department of motor vehicle this is the place from now on for me

Fantastic experience: I really enjoyed the customer service.Mark and his supervisor was great and helpful.

Positive experience: Quick and easily renewed my license

Fantastic experience: Great place to go to instead of motor vehicles to handle getting duplicate license they did a great job and half the time you would wait at the DMV

Fantastic experience: They couldn't provide what I was looking for in this case (batteries for the fob to start my car), but you have to love how eager they are to help all of the time.

Fantastic experience: Kyle was very attentive n explained everything to me. I thank him very much But 6 months later I still NEVER got my ID. Went back n they said I had to pay again. This time I went to motor vehicle. Still had to pay again. So it cost me $60 for a. Non driver ID. Unbelievable.

Fantastic experience: Staffs were professional, the place was clean and well-organized.

Positive experience: The A.A.A. office is located at 983 Farmington Ave, about a mile east of the West Hartford center. It's a convenient place to renew your Ct. license, set up or renew an A.A.A. membership that gives you the privilege of being towed to your garage or home if your car breaks down, change your flat tire, jump your dead battery or unlock your car if need be. I went to the AAA office to renew my car registration, and to my dismay and ignorance, i was told that the office only renews licenses but not registrations. My membership would expire in 18 days, so I decided to wait for this one. I came across maybe 5 clients in line and 3 clients in different stages of accommodations, waiting for their pictures getting taken, filling forms and what not. Still, all of us were promptly served by 4 workers. We didn't spend much time in line and within minutes we were all taken care of and out of the door in no time. For me, this membership is well worth the price.

Fantastic experience: Friendly staff around. Called for an issue and they guided me in the right direction. Most people don't even want to do their own work let alone go beyond their way to help you resolve your issue.

Negative experience: I went to office to get maps about a monthh ago . I specifically asked if the MA maps were updated with new exit numbers. He sad yes. They were not. Either AAA maps are no acute or he gave me an old map.

Negative experience: On 6/3/2022 at 1:30 am I called roadside assistance i had to call an uber to send my daughter and 1 year old grandson home at 3:30 am. While I sat on the side of road till 1130am waiting for a tow. East Hartford police towed My car for 143 dollars. I put in my reimbursement paperwork and here it is September 17th and I still have not received my money back. . On 6/19/2022 I called for another tow at 7 pm. Wait time kept changing. While waiting my car was towed by a tow company and I had to pay 120 to get my car from them before aaa was allowed to get my car to dealership. I put m reimbursement paperwork in an I have yet to receive my refunds. I paid for their services and still had to come out of pocket. I canceled my subscription for next year I was told my paperwork was processed but no refund. Truly disappointed and disgusted by how this company works. They are not a 24hr service because they use private contractors after hours who decide if they want to take a call. They don't tell you that when you sign up though. I want my money back that is all.

Positive experience: Great and fast service. I got my license really quick.

Fantastic experience: My daughter received lessons for her driver's license at this AAA location, they are patient and friendly. I absolutely recommend !!

Fantastic experience: Best pickup spot for Amazon packages that can't be delivered securely in area apartment buildings

Fantastic experience: Service has always been prompt and courteous. Ashley Harris assisted me tonight, and he was very kind and patient. I want to acknowledge how much this meant to me.

Fantastic experience: Door person nice and metal detector worker also nice. Good parking

Fantastic experience: 5 stars for the folks that work at the West Hartford branch. Great customer service!

Fantastic experience: Great experience. Went to renew my license. Paid an $8 convenience fee worth every penny. Very helpful staff plus in and out in less than half an hour.

Positive experience: Excellent service. In and out. The appointment to have my license renewed went well. My only issues had to do with basic housekeeping. The debit/credit card processing machine key pad was filthy and looked like it hadn't ever been wiped down. Like, NEVER. I had to punch in my pin and was so disgusted . Secondly, the fabric on the chairs looked like they could use a couple sprays of fabric refresher and a quick pass with a handheld vacuum. There appeared to be a layer of dust (dead skin cells, btw) and hair on the cushions. The cleaning crew needs reorientation. #ALittleGoesALongWay Sincerely, The Critic

Fantastic experience: Went to renew my driver license, didn't have to wait much

Negative experience: I have had AAA for my whole driving life experience, usually the worst I could ever say was that they are a little late with towing trucks arrival. That was not the only case on 2/7/22. I was given a guarantee of a 70 minute wait for a tow truck that day. The tow truck came over 5 hours late. I was given the luxury of having to deal with a drunk person by the name of: AAA Technician CT039- Salem K. He ignored my recommendation of how to handle the truck lost complete control of it almost loading it half on and half off the tow truck bed. By the time we got on the road the weather was at a complete sleet freezing rain mix down pour. The roads were coated with ice and I had to follow behind this erratic driver, almost hitting 3 other cars on the road as well as a road side barrier and speeding on the highway between the speeds of 45-75 mph. Finally arriving at our destination AAA Technician CT039- Salem K. from Untouchable Towing decided that it would be appropriate to begin yelling at us just because he felt like it. Using profane language, that which I would never imagine someone directing towards a customer, Mr. K drove off after getting stuck. I would rather pay hundreds of dollars and have someone professional take care of my possessions with respect, than get treated like dirt from a drunken person for no reason. Disgusted by such an immature person.

Fantastic experience: The young lady and I talked about human stuff. She made me appreciate my life, even it's obstacles.

Positive experience: Yes, I just signed up to get my driver's license and I had my license along time ago and I would like to set up an appointment for this. I have an appointment on Monday 3/28/22 at 10:45 am and Idk if I did this right

Fantastic experience: We have been members for years....quick and courteous service, every time!

Fantastic experience: Quick in and quick out. Excellent place... Avoided the extreme long wait at the DMV!!!!

Positive experience: Normally with my passed experience most tow guys take hours to show up. This time it was about 30 to 45 mins, I was locked out of my truck going to do some snow removal and he showed quick and got me in my truck even quicker. Very friendly and respectful

Negative experience: Husband went here at his scheduled appointment of 12:30 for his ID to be renewed. When he arrived he was notified that the person in charge of taking the pictures just went to lunch and they would try to find someone to help him. When the employee who said this went to speak to the supervisor she very loudly and sarcastically replied to the situation with a “too bad”. I understand hating your job but at least pretend to love it in front of your customers. This is such a bad look for the business.

Negative experience: It has been over 4 weeks and i still have not received my membership cards.i call twice already

Negative experience: Went in to get my license re printed because I lost the temporary license (literally a piece of paper). Went over to talk to the lady taking the pictures, she asked that “everyone get a way from her” because she was counting money. The other lady told me I need to have a seat and wait like everyone else when all I need is a piece of paper, there was one person in line when I came. Overall very rude, inconsiderate, and seems like they hate their job. Worst experience & I won’t be back. The manager & the person who took my payment tried their best to help.

Fantastic experience: I was in and out with no appointment... Best Place to Always get your duplicate or your New license

Fantastic experience: The driver did a excellent job by getting my car to my storage in a timely manner and he was very professional... I gave this driver 5 stars and would like him to tow my vehicles for future towing.

Positive experience: They were more helpful than last time. They all wore masks.

Negative experience: Aweful experience I had a man ran up to me asking me what I was there for It seemed like you was ready to grab me .. I don't think they're really good with people wearing the masks They told me they could not exchange my currency

Fantastic experience: Went to renew my license and I received it in exactly one week! Awesome

Fantastic experience: Everyone is really kind, pleasant and quick! Fastest license renewal ever, I was in and out in like 15 minutes. Awesome service!

Fantastic experience: From the woman who took my call (Prunella) from the actual service provided ( by Jose) excellent customer service, quick response time, very professional and got here a lot quicker than expected all around an awesome experience. Thanks for the help!

Fantastic experience: Easy in and out for DMV license renewal. Polite employees all around. Fast and efficient and clean inside. I recommend this AAA.

Negative experience: Currently going on a 60 minute wait for license renewal despite having an appointment.

Fantastic experience: I got my ID done before going a trip to San Diego and that office very helpful first using them always use DMV but I use AAA whenever I can.

Fantastic experience: Nice Representatives keep up the good work your your gratitude is much appreciated by your customers thank you again for your services ❣️

Fantastic experience: Very nice and professional service. Easy to work with and patient. I recommend!!!!

Fantastic experience: People listen up you need an appointment for driver's license renewal. But it's fast, easy , convenient. The people who wait on you are courteous ,friendly... easy in and out 10 minutes tops! As we all know the DMV is a nightmare and AAA is not

Positive experience: Went to get a tow rebate after car wasn't picked up after 4.5 hours then final. Call was told they were sanding a two from 20 miles away that was presently out on tow..would have been at least 1 more hour..very poor service.rated 3 stars for nice ladies who helped me

Fantastic experience: Love this place, the people are super friendly and do a great job inforcing Covid-19 protocol

Fantastic experience: Friendly service no long wait times like at DMV. Let’s not say that too loud now! Have to go back soon update my ID ☺️