CUBAMAX TRAVEL

Negative experience: Bad service

Fantastic experience: I sent canned food and other little things to my family in Camagüey, and everything arrived well within 28 days. They kept me informed the entire time about the package's journey, and my family didn’t have to pay anything for the pickup. Good service and seriousness. Glory to God for having found this agency close to home.

Negative experience: Terrible service, super slow! Impossible!

Negative experience: A disaster! The place is small, the service is terrible, the wait is impressive, you need to set aside at least 3 hours of your day. It took me 2 hours just to get my package, plus the attention and dispatch took another 3 hours. A shame, they take time to chat with regular customers and dispatch slowly.

Negative experience: My package has been delayed for two months and has not arrived at its destination, and they have no straightforward customer service, and no one responds.

Fantastic experience: The customer service at this agency is always exceptional with their hard work ethic, because there are always quite a few people, yet they are still kind and respectful to the clients, especially Miss Ismaris, I always thank her for her patience.

Fantastic experience: They are quick in deliveries in Cuba although they take time to attend to customers.

Negative experience: They do not answer the phone, very poor information

Negative experience: Too much time and money wasted at this place

Fantastic experience: Good service.

Negative experience: The dirt invades the place, it's depressing, and I don't like the service, I don't recommend it, without air conditioning it's the same filth imposed on Cubans by the dictatorship.

Negative experience: Poor service

Negative experience: This company is disgusting! They are just taking advantage of poor people, they are abusers! They also ruin the lives of the property owners living around with the trash they leave behind... They are becoming millionaires from the misery of others. They aren’t even capable of organizing a place for people to park and throw away trash. They need to get their act together because they are going to get hit with huge fines and I will make sure it happens! For being thieves and for leaving trash everywhere in the neighborhood they are located, they better be ready! It's a promise.

Negative experience: We have used this office for our shipments due to its location and the proximity to where we live. Honestly, we have never had any problems with the deliveries, but the CUSTOMER SERVICE here is TERRIBLE!!! We send air and sea shipments to Cuba every month, and it is very unpleasant to see the treatment some customers receive. Specifically, one of them (I have never been able to find out her name) is very confrontational, very inappropriate, with disrespectful comments and tone. On absolutely every visit to the place, she has had a conflict with some customer… unfortunately today I had to endure her lack of respect because our family needs the help. So far I am very pleased with the service from CubaMax, I hope to find another one of their offices where we can ship and where the hired staff knows how to provide quality customer service.

Negative experience: Terrible service. The worst service. I would give it less than 5 stars!

Fantastic experience: Very good attention from Shabelis

Negative experience: I had an excellent opinion of them, I had never had problems with the shipments, I had never been missing anything and it was on time. On September 4, 2024, I made a shipment of 70 pounds and only 64 arrived, and the box was open. I can no longer trust.

Negative experience: I suggest to the owner of this agency to choose his employees better. I had to go to another agency because of the horrible customer service of the lady at the front. Customers invest their money here to help their relatives, and it is very unpleasant to go to a business and not be treated well. I will not return to this agency because of how poorly that lady treats people.

Negative experience: The attention from the girls is very good, but on several occasions the boxes arrive open, that can't be because I pay for everything to be delivered correctly.

Fantastic experience: Excellent attention and kindness. Organization in work and quickness with customers. Thank you

Negative experience: You can't trust them, shipments don't arrive and get lost along the way, then they don't take responsibility or say they can only pay a part of what was lost. I don't recommend this agency for shipping; they are a scam and have no reliability.

Positive experience: Good work team, but it is advisable not to go on Saturdays, many people and long lines.

Negative experience: On June 26, I was sold a ticket but my suitcase arrived a day later due to the bags of that airline, I paid 200 dollars for my luggage. What should be done to ensure respect for the citizen? This has happened to me twice in two years. Thank you.

Fantastic experience: They treated me super well even though there were many people

Negative experience: Hello, my grandfather sent a package on June 18th and it still says in the tracking that it is in Santa Clara. How long does it take to arrive in Sancti Spíritus because it's going to be a month and the package hasn't arrived. Please, someone help me.

Negative experience: Everything was bad, Yahima is a wicked thieving scammer. She has the business of renting a large car but gives you a small one to steal your money. I tried calling extinction 1025 and they never answer. Thieves.

Negative experience: Very slow, you have to dedicate half a day to wait in line and it's right on the street.

Negative experience: Honestly, I gave 1 star because it's mandatory to write a review. The service is terrible; I just called to make a flight reservation and they told me they can't assist me today, that tomorrow would be a better day to help me with the reservation. !!!! Hellooo, if I’m calling now it’s because this is when I can make the reservation, not tomorrow! How horrible.

Fantastic experience: For Xiomara Rodriguez, operator 5 stars, the only one who attended to me kindly and very efficiently. For her, 5 stars.

Fantastic experience: Excellent service but they need to upgrade the AC

Negative experience: Very bad experience at this office, apart from taking a long time, they lack patience when dealing with the public, the one who attended us had a very bad temper, I think they need to improve the service or retrain those who work there.

Positive experience: It was good. Exactly 15 days for the package to arrive. Everything is in order and without problems.

Fantastic experience: Good service

Negative experience: Terrible treatment. They take a long time. I do not recommend the place. I was waiting for half an hour to send money and couldn't do it.

Negative experience: M is close by and I had really always observed the bad reviews, but as a customer, I had not experienced it. The lady in charge has a horrible attitude and a disheveled way of treating customers. It should be noted that I have always been attended by Yeni, and thanks to her, who always saves my days when I go there, I had never experienced that. Thank you, Yeni, that day you also saved my stay at Cubamax.

Negative experience: Terrible service, very bad attitude from Leticia Gonzalez and Beatriz Fajardo. They mistreat customers, offend, give bad answers, and are very vulgar when dealing with clients. I had complained several times before but never had the opportunity to know their names. The only person in the center who works and treats the public with courtesy is Jeny Lopez. I make these comments not because it is my first time having a bitter experience; it has happened several times, which is why I decided to comment. I don't think it's fair that if we are paying for a service, we should at least not be treated poorly. It's very unpleasant since we are the customers. The center I am specifically referring to is at 1149 SW 27 Ave Suite 101 Miami FL 33135.

Positive experience: I just sent a package, good service, incredible being a Cubamax agency.

Negative experience: Horrible to get a hold of anyone on the phone

Fantastic experience: Excellent service and very good attention

Negative experience: Great service. I left without being served due to their staff.

Negative experience: Terrible service, there were about 10 people outside the office and only 2 inside because they say the air conditioning is weak; this has been going on for over a month, and the lady who is the boss or the supervisor has a tremendous mistreatment towards customers. I do not recommend this office to anyone at all. They are using fans instead of air conditioning, as if we were in Cuba.

Negative experience: Delayed service and bad attendance

Fantastic experience: I went there for the first time and got the impression of seriousness and competence.

Negative experience: CubaMax has the worst customer service, the quality of service from the staff is very bad, they do not know how to treat customers well, if you call CubaMax they keep you on hold for more than 45 minutes, and they keep you on hold until you have to hang up and call back to be put on hold again and anyway, when you are able to reach the CubaMax staff, they treat you as if your questions make them uncomfortable.

Fantastic experience: I want to say that they are all very attentive and kind and they do their job very well

Negative experience: The worst shipping agency to Cuba. The 2 employees who attended today were complaining a lot about leaving the office late. Before 5, they were denying entry to people. The manager goes out to attend to the police, takes too long with them, and leaves us waiting to finish our process. We arrived at the agency at 3 PM, which was full, and they only attend poorly. Additionally, when you give your opinion, they respond that attending to the police is more important than our own shipments. The worst service. I would never recommend them.

Negative experience: Very bad service, we traveled from Sarasota FL to Miami and I was impressed by the terrible treatment they have.

Fantastic experience: Incredible service, an excellent team

Positive experience: I would give 5 stars if they improved their response speed over the phone. Today I waited 15 minutes and they did not answer. It was stressful.

Fantastic experience: Helpful and respectful customer service. I have sent a few packages with Cubamax and never have any complaints about arrival time or missing items. The price is reasonable in comparison with other agencies that do the same kind of business.

Fantastic experience: I had never shipped packages this way before, but from now on I will always do it because they guide you and send you an email about where your package is at all times. I loved it, I recommend it.

Fantastic experience: A quick and efficient response with all the information I needed, plus a very sweet and helpful female voice. Congratulations on such excellent customer service.

Negative experience: terrible service I sent a package to Cuba on September 22 with a delivery date to my home in 30 days. Today they tell me that it's not 30 but 45 business days. THIS IS A SCAM

Negative experience: Very upset and disappointed, upon opening the door they told us to stay outside, not even a 'good afternoon' or anything, they need to have a little formal education, it's not just about business, they are in the United States.

Negative experience: Horrible!!! The endless delay of more than two weeks! And still it doesn't arrive!!! Then they say they can't deliver it to the house because they don't have fuel!

Negative experience: I give it one star because without any I cannot review it, but the service has been terrible, they are a zero-capitalist agency, instead of looking after the customer's well-being, they do the opposite and I specifically speak of the customer service girl who is INSUPPORTED, since September 30, 2023, I sent money to my family and today is October 7, 2023 and it still hasn't arrived, I call to find out the status of my shipment and since it is under my husband's name, they say they cannot give me information, that in addition I sent the money under my husband's name because they give you the option to send it with your Cuban passport but when you go to send it they tell you that only Florida ID is accepted, so why do you give me that optionnnnnnnnnn, DO NOT WASTE CLIENT'S TIME ANY LONGER, and learn to have a solution for them.

Fantastic experience: Good treatment and very kind in their work

Negative experience: Not recommended. I bought an air conditioner online. It was supposed to take 30 business days to arrive, but it's been 2 months now. They might receive it next summer...

Negative experience: First of all, I want to recommend that you do not send with Cubamax, I am completely disappointed, as I made a shipment that supposedly got lost, terrible job by those who work at Cubamax, I will never think of sending any package with them again. Even though they refunded part of what I paid, I don't think what they have done is justifiable. I work with a lot of sacrifice here to at least help my family in Cuba, just for someone else to come and steal what is mine and justify it by saying it got lost. They don’t deserve even one star, and if there is a change on the political side, they should, as a first step, eliminate all these thieving agencies for shipping to Cuba. Stop underestimating the intelligence of those of us here; I have zero tolerance for them.

Fantastic experience: Very good service from the workers among other good things

Negative experience: The only good experience I had with Cubamax was requesting my passport. I sent a box and it arrived with a hole where some items were taken out. When I complained here, they told me that it was in Cuba and they could do nothing, as if they were independent agencies. A second shipment by boat arrived with the box soaked in oil. I decided to send shipments through another agency until I received the offer of 100 pounds for $159. I gathered my 100 pounds mainly from food, and when I presented myself, they told me the small detail that they don't clarify in their promotion: that it's only 30 pounds of food and medicine and the rest miscellaneous. But at the same time, they offer the option to send what you bring in two boxes of 44 pounds but with a higher fee. I believe they lack a lot of professionalism and seriousness in the work they do, and they will fall behind in the competition despite having the lowest rates.

Fantastic experience: Excellent service and good treatment. It's a pleasure to visit their facilities, especially the central warehouses. I recommend them one hundred percent. CONGRATULATIONS!!!

Negative experience: To be honest, they are not friendly at all. They are there doing a job. Don't expect anything more. Customers' service values are totally different from what Americans expect to get when paying for a service. They don't understand that the competition is fierce in MIAMI.

Fantastic experience: Fast service, good quality, and excellent employees

Positive experience: Good customer service but very crowded any day of the week

Negative experience: The service by the employees is very slow, the treatment is good

Negative experience: Total misinformation about maritime shipments, delivery is not guaranteed within the time they inform, I sent two boxes in November on the same day to the same person; one was sent in November and arrived on January 30, and the second was only sent in January. I don't understand how they separate the packages and send them whenever they want; very poor coordination.

Negative experience: They are very bad at deliveries to Cuba. I sent a cell phone on December 1st and today, January 30th, they still haven't received it. I will never choose them to send again, but I will sue them.

Negative experience: Since I entered the establishment, the service has been terrible. In October, they sent me an electric generator, and they told me it would take 30 days, and to this date, it still hasn't arrived. They are irresponsible and disrespectful because they do not provide answers about anything. In short, I do not recommend it; there are better agencies than this one.

Negative experience: It has been 2 months and my two boxes haven't arrived, and they have no answers here in Miami; they just say that the delay is from Cuba.

Fantastic experience: Good treatment from the staff and excellent service

Negative experience: Very bad service, inefficient

Fantastic experience: The service was excellent, but they raised the price of the boxes and now they are taking too long. I sent things for the end of the year and they still haven't arrived.

Negative experience: I had a regular opinion about this office on 27th Ave because I had a bad experience with the others. But this time I went and the staff started questioning an article I wanted to send, instead of looking for a way to help me. This is what I don’t like about Cubans who serve other Cubans. It seems they don’t realize they’re not in Cuba. Here, you have to treat the customer well.

Negative experience: The worst service ever. They advertise a price and always end up being 2 time the price. The always send you to the headquarter. Most of the time it feel they don’t know what there are doing.

Positive experience: The service in person is not bad, but communication by phone is impossible. I have been trying to reach out since last Saturday and they leave you on hold. Today is Monday and I'm still not attended to. Since Saturday, November 5th, I sent a small package to the city of Havana and they have not received it yet. I am calling to make a claim and they do not respond. They apparently work 8 hours straight. It's a shame but I do not recommend them!

Positive experience: It is so difficult to communicate with them by phone; their lines are busy from 9 AM to 7 PM. It seems they are short-staffed.

Positive experience: Always a line, to put in money you have to wait in the same line as someone bringing 50 coffee packages to send to 50 relatives with 50 different addresses; a work system that seems inefficient to me. Then the girls chat with the customers, so to deposit 100 dollars you can take 30 to 40 minutes.

Fantastic experience: The prices are great and they are responsible with the way they deliver your packages

Fantastic experience: Good

Negative experience: Supposedly, the shipments arrive before the month, that has not been my case, more than 45 days and I am still waiting

Negative experience: Spam

Fantastic experience: So far, of the package shipping agencies to Cuba, this is the best I have visited. With very competitive prices, adequate service, and speed in deliveries. The most economical offer is 11 lb for 39 USD.

Fantastic experience: The best, quick parcel delivery to Cuba. Serious and confidential.

Fantastic experience: I am an old customer of the place; they have very good service, and you don't have to wait long to be attended.

Fantastic experience: Very fast service. I am a regular customer of this agency

Fantastic experience: My first time with CubaMax was in July. Very good service. They told me it would arrive in 7 days, and that’s exactly what happened. I recommend it.

Positive experience: They should put up signs to speak quietly, or only allow people who are going to receive a service in the establishment. Cubans are very undisciplined and do not know how to maintain proper behavior in public places (I mean those I have seen the times I go to this agency). The young ladies who work there do their best to keep order, but there are those who do not cooperate. I have heard them tell customers to speak quietly because they create a ruckus and that annoys others who are waiting in line.

Fantastic experience: Very excellent attention, with extensive explanation, I liked the place a lot and the speed with which they do their work, congratulations.

Fantastic experience: A wonderful place with excellent combo options and delivery, and very good service

Negative experience: Never answer the phone

Fantastic experience: The employees are super patient. It's truly crazy to understand all the rates and weights of the packages, what you pay here or what you pay there... If it weren't for how patient and kind they are... it would have been unbearable for me. Thank you.

Positive experience: Great Service

Fantastic experience: The staff are very friendly and professional, the service time is quick, the place is cozy. I recommend people who want to carry out any procedure or send packages to go to this agency.

Fantastic experience: Good service and I always do my documents with them. The package shipping is secure and nothing has ever been lost.

Negative experience: I have been on the phone for over 30 minutes and no one is answering. I don't understand why they have customer service if they don't answer the calls ????‍♀️????‍♀️

Fantastic experience: Good service, and my packages arrived well, I recommend it.

Negative experience: Less than 1 star. 0 for the mistreatment by Telef. I spent hours trying to communicate, and after I asked the question, she said no and hung up on me, the very stupid one, without giving me the chance to talk. For God’s sake, what terrible training they give to those people.

Negative experience: The girls are very unprofessional, their facial gestures show little ethics with clients, they ridicule clients when they turn their backs.

Fantastic experience: Good