AAA Bakersfield Insurance and Member Services

Negative experience: If you don't carry all of your insurance with them expect a heavy penalty up to double or more than the basic price. Also if you have a medical past they may quadruple your premium just to be with an affiliate agency. I went check on it with other well known companies and it was quite different.

Fantastic experience: The front counter person Genesis very helpful and all the employees that worked there.

Negative experience: I will never recommend AAA, I am not a member with them nor ever to will be. A policy holder from AAA crashed into my parked vehicle and once I tried to get ahold of them they would never answer. I would have to leave SEVERAL MESSAGES and maybe once or twice I’ve received a call back. The claim department is all S*** all they want to do is wash their hands and try to have you finish your claim with your own insurance, when clearly their policy holder was 100% at FAULT. Tried to call manager and as well as the rest, NO ANSWER.! VERY VERY FRUSTRATING, to have to be the ones to push them to get things done, but if it was the other way around very quickly they will do their job. Once again I will NEVER RECOMMEND AAA. Very Poor Customer Service. They give you nothing but the run around and they waste your time as well as they never answer your questions. Supposedly a great company but I TOTALLY DISAGREE.!!! They are NOT WILLING TO HELP YOU WHAT SO EVER, they rather leave it all under your own hands. Again I am not a member but now I will NEVER CONSIDER TO BECOME A MEMBER NOR WILL I EVERRR RECOMMEND.!!!

Negative experience: I have been in the office several times due to Mr nell and his manager eron having me go back and forth with calls and they don’t answer my questions or the calls.Mr Nell is very rude refused to give me a number to File a complaint! They are not helpful and seem to not care about customers situation HORRIBLE STAFF AND COMPANY!! DO NOT RECOMMEND !! One star review is giving them to much ! Do not consider this insurance they are just taking your money and your time ! BEYOND UPSET WITH TRIPLE A. Learned the hard way with them !

Positive experience: Okay, we have been long-time members of AAA as a cardholder for years. Several times now when my husband has had to call in to get assistance he has keyed in all the information. Then the system says, it will have to send him to a human only to find out all that info is in cyber heaven. Or in some hacker's hands, who knows but not in the right hands. Then, once the human has the information they say, They can’t locate where he is. “I mean he was on two major streets, on the corner.” “Can you give me an address?” “No, there isn’t one.” So, my husband gives them the Google coordinates, and the lady on the phone isn’t impressed. He asked if she even saw Bakersfield. He was about to ask, “Do you have a smartphone since your dumb computer can’t seem to accomplish much? When a call comes in back-to-back three times, he decides to answer the third time good thing it was the tow truck driver. He is on the south side of Laurelglen instead of the North. So, not the computer, nope. Then, the driver had no tools, and no tool so couldn’t put the spare on. He Decides to tow. But he had turned off the truck so it went click, click, click then it happened to start. Hubby said the guy was nice it was just the overall experience had been off. We pay for three cards. I don't get why one for our daughter. It was our daughter stuck both times who had to be somewhere on a time crunch. Therefore, called Dad, to the rescue. Just saying what if she was the one stranded, you know solo and alone? Not feeling that at all. Tomorrow we get to do it again.

Negative experience: I was a member and decided to cancel when I moved to CA due to no service in my area. No reason to pay for no service. They supposedly now have service in my area. I have called the AAA office in Bakersfield and they never pick up the phone. Always goes to roadside service. I do not want roadside service. I would like to speak to someone at the Bakersfield branch. Why would I join if I can't speak to anyone at the branch? I live an hour and a half away. Not going to drive just to ask a question.

Negative experience: After two years of doing business with AAA, my overall experience has not been acceptable. After calling another, higher rated insurance carrier, I got a new policy with better coverage at less than half the premium AAA was charging. Trying to cancel the AAA policy, I was asked to call back as the agent wasn’t able to connect with the main office. Honestly, I’m really glad I’ve never had to file a claim as I think it world have been a nightmare after the difficulty I’ve experienced, just attempting to make simple policy changes. Sorry, can’t recommend AAA.

Negative experience: Do not purchase AAA roadside membership if you have children or ever plan or traveling with them. I had the worst experience with AAA this past Sunday, July 28th, 2024. We were traveling back from Arizona when our truck started smoking. It was leaking transmission fluid for which we didn’t want to continue driving it out of fear it could get worse. I pay for premium service which I have never had to use in the years I have had AAA. There were 5 of us., My husband and 3 children. We were lucky enough to have exited and made it to a gas station in Essex, CA at 12pm., where we waited for over an hour for a tow truck to show up. AAA knew how many passengers were traveling because they asked me at least 3 times. We were picked up by a tow truck which already had a vehicle loaded. He took us into another gas station about 50 miles up the road (we have 200 miles tow with our premium service) We got out while he unloaded the other car. Never mind, no one ever told us what to expect from this tow. We were then taken to a Carl’s Jr. Parking lot in Barstow, CA where we were dropped off. The driver said, Someone else is coming to get you to take you home. Well, I panicked, it is now after 4pm and nothing happens, I called AAA where the lady in not a kind way very matter of fact told me that they do not tow more than 2 people max per tow… Umm, there are plenty of extended cab tow trucks on the road, how is this possible. She said, I can offer to help call a relative or call police to see how they can assist… I pay for you to help me in this time of need, I do not have family close by, much less someone who can pick us up way out here in the middle of nowhere. Well, it was very much too bad, so sad. They cannot do anything for me. I will NOT EVER use AAA again. This was a horrible experience and one I recommend you stay away from. AAA will NOT help you if there are more than 2 of you. Needless to say, we had to drive our truck home and risk something much worse happening because we were out of luck with no help when we needed it most.

Negative experience: Emails after email, call after call and nobody calls you back. Going into the office is a 2 hour wait. And then they are so rude to you it is absolutely unbelievable. I am now with Mercury insurance. After 18 years of being a customer I am running away. Don't waste your time or your money.

Negative experience: So done after 30+ yrs with AAA. The "virtual assistant " makes it impossible to speak with anyone and does not work. Had to call someone else and pay for service after standing out in the heat for over an hour. Called the office to cancel and got the "virtual assistant".

Negative experience: If I could give 0 stars I would! My husband and I went in to clarify some DMV paperwork processing issues from when we were active members. The supervisor at this location was very rude. My membership expired 2/2024 and didn’t renew because we didn’t really use the AAA benefits. And because our membership was expired, they wouldn’t even look at our documents, take my husbands ID, the supervisor refused to even listen to our concerns. We weren’t aware of the issues until this month, or else we would’ve gone while our mentorship was still active. Called the main customer service center since this location has very poor customer service skills and is unable to help.

Negative experience: Worst customer service I have ever experienced. They consistently provide inaccurate information, do not document that they talk to you and give you different information depending on the day, and then lie about the interaction. I have been a member for several years and have had auto insurance. I have a perfect driving record and am on my works corporate policy, yet AAA was suddenly unable to insure me. When I asked for specific reasons, I was given the run around, but never an answer. I have also paid for towing, and when I had to use it because I broke down on the freeway, everyone I talked to, including the tow truck driver, was rude and less than helpful. I am cancelling all my policies and memberships at this point Working with AAA has been a frustrating headache and one I’m glad is over. I DO NOT recommend!

Fantastic experience: Super fast service! I needed new tags since the ones DMV sent me were extremely faded, and they helped me out super fast. Was out in minutes. The employees are also really nice and will greet you with a smile. Amazing customer service

Negative experience: Bad customer service!! If you ask questions they get angry and say you are wasting their time. 03/11/24

Fantastic experience: I’ve been coming to this place for long time now and never really had any issues with insurance or customer services. In fact they were very helpful when I had crash on my old motorcycle (hit black ice) years ago and helped settle with nice payout. Not sure why people are mentioning about bad customer service in their reviews so chances are it was the customer, not the service that was being difficult ?‍♂️

Fantastic experience: These people are very nice and helpful for any DMV issues. I have always been a member, my friend is now... I don't drive much anymore...

Fantastic experience: It makes doing DMV paperwork so much easier

Negative experience: Happy with my monthly payment, but like all the rest that I had in the past once you have to deal with customer service it (sucks). No insurance has good customer service, good luck people.

Negative experience: So I been with this company for many years with my vehicle insurance renters insurance and 5 years with the roadside premier membership and I put in for a tow going 198 miles I spoke to the aaa agent and made sure my 200 mile tow was available before my car got towed and she told me yes it’s available so my truck got towed weeks later I get a bill for 700 dollars for the tow why should I get billed for the tow when I confirmed that my tow was available if she would have told me that it wasn’t available I would have made other arrangements to tow my truck for a more reasonable price well I been trying to handle this matter with aaa and they never give me a answer or call me back so now they just want to cancel all three of my subscriptions witch is vehicle insurance renters insurance and my roadside and they never would of told me if it wasn’t for me bugging them about it sad part it is that I work for a towing company that provides for aaa. By the way I have the screen shots were the aaa agent tells me I have my 200 mile tow available and now they want to bill me for the call I been paying for this membership for years and never use it and when I do use it they want me to pay for there mistakes.

Fantastic experience: A few day ago I decided to buy a new car wasn’t sure what I wanted a friend recommended Kia Met Francisco at Kia Bakersfield he was very friendly and helpful from beginning to end, Since I got there I was greeted with a smile , Francisco patiently showed me inventory on the lot and never felt pressured to buy something I didn’t want. Eddie was knowledgeable of the business and understanding of my situation I’m So happy I went there Now I’m a happy owner of a Kia Sportage 2023 The whole process was fast and professional All I can say is thank you Francisco and Eddie I would definitely recommend this place to family and friends.

Negative experience: Raise the rates even with no accidents or tickets and the roadside service is always over anvjour wait. I don't reccomend

Fantastic experience: Glad that I don't have to go to DMV and wait in a long line. I just waited few minutes, paid my registration and got my sticker with no hassle. Staff are nice and friendly.

Negative experience: I’ve been a member for over 20 years. I just found out I was cancelled two months ago. I never got a letter, email or phone call. They cancelled me over two small fender benders. Thanks for nothing!

Fantastic experience: quick, amazing and super friendly. if they cant get the job done there they make sure they do whatever they can to help you, & set you in the right path to assist you. I wont go anywhere else.

Negative experience: Worst insurance companies ever. I called to get a quote, asked about my mileage, why I left the old insurance, and why they cared. Rude person.

Negative experience: Has good benefits until you get involved in a vehicle accident they wont do their part instead they inspect you to do their job for them never getting this insurance again....

Negative experience: The insurance agent was not great. I don't think it was his first day but maybe. AAA has always been great but I primarily go there for DMV issues and AAA maps which is terrific.

Fantastic experience: Great fast service when I need to complete the registration for a Harbor Freight trailer kit. Brought in the certificate and receipt, got the VIN inspected and walked out with the plate and registration. Much better than the DMV.

Positive experience: Autoclub I guess has a policy if your car isn't in running condition and missing parts like engine,motor or whatever they have a fee charge of $250 so be aware if you have an old car or such like mine just because you are members with them not everything is free! We had our car towed and never been told about this fee before same condition they don't even explain to you on phone what the fees may be before tow very unprofessional

Fantastic experience: We realized we hadn't gotten a renewal for our tags and were heading north the next morning. So next morning headed north stopped in Bakersfield walked in and within 2min were walking out with our tags. The fastest and most polite AAA We have been too! Thank you

Negative experience: I recently switched insurance companies from Geico to AAA to save money. Ali at the Bakersfield office was very helpful and courteous. he gave me a good price so I agreed to switch. three weeks later I get an email from his underwriter telling me they made a mistake and my policy was going up by $560. needless to say I was furious. why do I have to pay for there mistakes? now I am stuck with a higher bill then I was paying before, after all the headache of switching over. stay away from this company. they drastically over insure so they can charge you more money.

Fantastic experience: Always a pleasure and so is staff. Never been there more than a hour and mostly 15 minutes or less

Positive experience: 2 hours for roadside assistance I dont know why so long .. locked keys in car and 1st it was 1 hour then updated to 2 hours.. AAA has never taken so long it's hot and I have no water

Negative experience: We have been members for 20 years..i think they are great and gives me reassurance just having it..BUT my husband had been stranded twice. Once while he was out snowboarding. Triple AAA never called him back or even showed up.. again hes got a flat tire and ha s een waiting over 3 hours..

Fantastic experience: AAA your services are by far the best. I appreciate your awesome customer service. And let me give a shout out to Shannon an amazing technician. Thank you so much

Fantastic experience: Monday 10Am is the best time to go. There was no line got right in. I was there for a passport photo but I'm usually there for DMV stuff, reg, license plate, titles etc..

Fantastic experience: Way better than the DMV. only waited 10 minutes and the staff is way more friendly than the DMV! thanks AAA

Fantastic experience: I have been a member for years. Great coverage and very reliable.

Fantastic experience: I always have a good experience there employee it's very helpful And friendly

Fantastic experience: Adding on newly purchased vehicle to existing policy. The place was clean, agent was super.

Fantastic experience: I am so glad I am a member. The customer service is thorough and clear. The wait is short.

Fantastic experience: As much as I despise AAA, my experience with the DMV office within the branch was exceptional. Despite being very busy they moved with a perfect urgency, but didn't make me feel rushed. I wasnt expecting much, but the clerk was knowledgeable and polite. She was able to complete a title transfer that I began online, which saved me from having to risk sending the pink slip through the mail. Overall I'm very satisfied with the visit.

Fantastic experience: The people are all fantastic eager to help it was just a very pleasant experience

Fantastic experience: Fast reliable to help with my registration..and Ca. 2022 tags Thank You Triple A.

Positive experience: Able to pay dmv fees and purchase auto insurance. Polite employees and good service

Fantastic experience: Fast and friendly staff. Never have to visit those longs lines, and deal with the rude staff at the DMV. CASH ONLY though.

Fantastic experience: Easy to use and quick way to handle all of your business needs on the go.

Fantastic experience: Highly Recommended...It's Fast & "Excellent" customer service. I always try to avoid "DMV" appts.

Negative experience: Me and my husband had horrible service we ran out of gas and we called AAA my husband was on hold for 3 hours only to tell us that they won't be there until 7:00 a.m. by the way it was 1:00 a.m. and I don't understand why I am paying $200 a month and we had to call two times because the first operator that we got was so rude she hung up on us after 1 hour then we called a second time and that operator was even worse and again to only tell us that they won't be there to 7:00 a.m. horrible service please do not pay for triple a they are no help oh and then we didn't even want the help because I only said 7:00 a.m. so my husband had to walk 8 hours to the nearest gas station horrible service please do not pay $200 a month for this kind of service me and my husband will be getting a new car provider

Fantastic experience: These people are so great, they helped me with a problem that saved me alot of running around to the dmv, all my vehicles are insured here for years but I never took advantage of the services they have...thanks AAA

Positive experience: I went to DMV there AAA office it only took 45 mins.

Negative experience: Definitely going to cancel my RV roadside coverage. They failed us while stranded on the 5fwyw with a blow out on our class C rv

Fantastic experience: Great customer service! I only waited about 2 minutes but they got busy right before closing. I went in for misc things at their DMV. Definitely much faster than the normal DMV. But just giving you a heads up, they only take CASH or CHECK... NO CARDS. Hope that helps : )

Fantastic experience: No waiting on line ,I was assisted right away.went out of their way to get all the stuff I had to do for me.it was so nice to talk with everyone there ,it made all the time I spent with each person so enjoyable and I walked away feeling good after I left there.so glad to be a member of AAA .you put a smile on my face when I walked out the doors.

Fantastic experience: Very friendly and eager to help! Great variety of maps!

Fantastic experience: If you like good quality customer service and exceptional prices, this is the only place to go.

Fantastic experience: Quick and efficient service. My insurance agent Trish was wonderful and thorough.

Fantastic experience: Very quick pleasant knowledgeable and helpful. In and out 20 minutes

Fantastic experience: I have been a member for 20+ years because of the great customer service. And the convenience of DMV services they provide in a manner that is much more timely!

Fantastic experience: First time there. Fast and easy to pick up member maps.

Negative experience: THIS COMPANY GETS WORSE EACH TIME YOU CALL! Tow truck was to arrive at 3:27PM and it's now 4:15PM and won't be arriving for another 45 minutes and you can't get in touch with anyone. On hold for 28 minutes. WOW so much for emergency roadside service. UPDATE Again. They are the worst. They leave you stranded and they absolutely don’t care. Called for the link cause they won’t answer their phones anymore unless you wait on hold for 20-35 minutes. I did wait on hold and got thru to someone. I told them they are the worst And I want a tow truck there now! So she puts a note on my call file and states that I’m in a dangerous neighborhood to try to speed up their substandard service. Guess what. I get a call from the police telling me they are sending squad cars and a tow truck. WTH. I am at a friends beautiful house next to many other beautiful houses. I told the police not to come. They cancelled the call. I will be filing a false police report on AAA. Heads will roll this is the dumbest and worst company ever. Just do your job and send a tow truck when people call! Wow like it’s hard!

Fantastic experience: We needed to get tags for car. Took less than 30 minutes and we were on our way. Totally awesome!!!!

Fantastic experience: After being a Insurance broker 38+ years you know the service you should expect from an insurance company. They did a great job.

Negative experience: The worst experience ever being told to wear a mask when the covid crisis is over people need to get the right information from the right people I hate California bunch dictators

Fantastic experience: He was here fast load car and took it where it needed to be very friendly man. I love my AAA membership.

Fantastic experience: Quick helpful service...beats the long lines at the DMV!

Fantastic experience: Very friendly and helpful people! Smart method for handling everyday business during Covid conditions.

Fantastic experience: Needed to get my Registration Tags. Staff were very friendly and helpful

Fantastic experience: I'm glad I have been having AAA for years it has saved me alot of times that is why I travel with no worries.

Fantastic experience: They have things arranged amazingly well during Covid! I was in & out a lot faster than I expected.

Fantastic experience: Janice was awesome and helped me get my insurance in order, as well as, making sure I got a great deal and making sure that I'm well taken care of. Thanks Janice!

Fantastic experience: Love doing business with Triple A..Efficient , courteous people , that answer most any question you have about insurance to DMV business..Thank you !

Fantastic experience: Great customer service. Was in and out in a timely manner. All of my questions were answered. I was able to add someone to my coverage. Dmv services fast and reliable.

Fantastic experience: Office clerks were extremely helpful. They explained everything, and tried to save me money

Positive experience: Very fast and helpful. Got everything done quick and simple.

Fantastic experience: Got a way cheaper rate of insurance by switching to them. We will see how we are treated during an accident, usually tells all about a company. So far great. Have added home insurance, rental insurance and have their tow package as well for $250 a month. Cheaper than my other insurance by 75 dollars. Went with a third party insurance cause of points and was treated horribly had to pay out of pocket for rental and had to pay deductible for my car getting hit in front of my house with no one in it. If you could get set up with them I would highly recommend. The coverage of accident we would be covered more than previous insurance. Very happy with the switch

Negative experience: AAA used to be great. Now it takes longer to do a dmv transaction than at the DMV. Over an hour to speak to a rep today.

Negative experience: Horrible service. Called for tow truck at 5:30pm and called again at 6:30 no update, called at 7:30 they said it should arrive by 8:30, called again at 8:45 and they said it would be until 10:30 pm. They didn't even call to give me updates until I called. 5 hours and that's not even for sure they were going to show up at 10:30pm!! Called and totally canceled the service!! Terrible and RIDICULOUS!!!!

Fantastic experience: I needed to pay registration with the DMV and an insurance payment. I was done within 30 minutes. Thank you for your quick service

Negative experience: Absolutely rude. Muriel was rude to me the second she came out to get me. She didn't introduce herself I had to ask her name. Very controlling behavior ( she's in charge attitude) If you are from out of state and used to any kind of customer service, you will be disappointed. I will be cancelling my membership for sure. I kind of think that she was rude to me because my appointment was actually tomorrow but I took care of all of my stuff a day early and called and asked if they had time for me today, and she was just coming back from lunch and wasn't expecting to have somebody waiting for her. Maybe I interrupted her water cooler time.

Fantastic experience: It was a great experience .. Went from a nightmare to a great experience ...from the initial call to the very end ... My tow truck driver was amazing and even handsome!.. Well worth every bit one of the best investments ive ever made...thank u so much AAA...!!!

Fantastic experience: Thank God I'm a member, was a big leader to get new license plates the same day with minimal wait!!

Negative experience: They scammed me into getting a membership to give me my tags, only to tell me they couldn't do it after getting the membership. Total scam! Be aware of this so it doesn't happen to you!

Fantastic experience: Great expereince going here. They are very organized in handling and keeping staff nd customers safe through the Covid situation. We were in line to check in outside then were called one by one. I felt very safe in doing my transations.

Fantastic experience: Even though there was a wait to get in. They were very friendly and fast.

Positive experience: Good Covid-19 guidelines in place. Staff is efficient and friendly.

Fantastic experience: I needed a driving booklet. AAA had one available. Everything is outside the office. Took care of my needs. Very pleasant staff.

Fantastic experience: It was so convenient and easy and the employee's were great. They handled things completely and efficiently. Very nice employees. I recommend coming here for all ur dmv/insurance needs.

Fantastic experience: Awesome, highly recommended for some dmv services. I spend less than 15min to renew my registration.

Fantastic experience: I was in Bakersfield needing a road map, my phone gps keeps going out. They are very nice at this office. I got in and out fairly quickly. The dmv line was a bit long.

Fantastic experience: On 09/30/20, at about 1430 hours, I was at the AAA Bakersfield location on Commercial Way. I am a typical, average customer, 56-year-old male, Marine Corps Veteran, retired police officer, who is taking care of an 82-year-old mother. I was being helped with my DMV needs by "Kimberly" when my blood glucose dropped below normal. Kimberly immediately recognized my diabetic symptoms, gave me her own protein bar, and a AAA bottled water. Kimberly did her paperwork while getting to know me a bit, and before you know it, I was no longer thinking about COVID-19, civil unrest and division, my bills, or my medical issues (seven surgeries within a two year period. Thank you Kimberly...BEST CUSTOMER SERVICE AND BEYOND!!!

Positive experience: Even while dealing with obstinate consumers who refused to wear their masks, the staff remained professional and efficient in helping their patrons. The walk-in to start services could be a bit more clearly defined and organized but, all in all, they are making it work rather well.

Fantastic experience: A+++ Everyone was super helpful got me in and out in 20mins I became a new member paid for my new registration that was late with no fees helping me avoid the lines at DMV which was awesome. Thank you very much AAA. I highly recommend taking advantage of their services.

Fantastic experience: They were awesome i was there twice today and everyone was very nice.

Fantastic experience: Great didn't have to wait on the DMV to get my tags and stuff done great service fast friendly

Negative experience: This place was one of the worst places i been to i had to waite for about a half hour . i ended up leaving for about 45 minutes and when I return they were calling my name. They need to learn how to give better service.

Fantastic experience: Super easy to work with ppl there better than the dmv 1,00,000 %

Fantastic experience: Always ready 2 help you.great service great insurance.

Fantastic experience: Quick to renew my registration. The Dmv renewal never made it to my mailbox. Thankfully AAA handles this for me!

Negative experience: Gave them two DMV registration renewals to process. When I arrived home I found out they only completed one of them. Your new system of handling clients is not working. Not enough tents outside in 100 degree weather. Back to AAA to wait in line again.