AAA Los Angeles Insurance and Member Services

Negative experience: I called the insurance company, they calculated the price for me, I agreed, then the next day they changed their mind and said that they won't make you a license because it's less than 1.5 years old. They make up all sorts of reasons on the fly. How can I drive without insurance? What nonsense...

Fantastic experience: So let me start by saying that the woman Ashley who fielded my distress call was super kind and compassionate about my unfortunate situation . She made it so easy to get my titan towed to my house I was in shock. Then as If that wasn't enough to remove all my unhappiness and depression that the transmission went out in my truck. Amari towing sends my boy Anthony out on my service call and what a chill cool cat this man was. His nonchalant demeanor put me around ease about the whole ordeal. I can't say enough about the service I received by both aaa and Ammari towing and would confidently recommend either t or anyone in need of tow service. Definitely a 2 thumbs up to both the AAA and AMMARI AUTO CENTER

Negative experience: It's only about the bottom line with triple A. Doesn't matter if you have evidence to back up your claims. They will still deny it.

Fantastic experience: Mary did a very good job. She was patient. The kind of person who can do this job

Positive experience: The DMV is 1.9 mi from me but I'd rather drive the 6 mi to you guys because the waiting time is so much better!!

Fantastic experience: 5 stars for Bianca- ONLY! I recently visited the AAA office, and while my experience started off on the wrong foot, it was completely turned around thanks to the incredible professionalism and expertise of Bianca. Initially, I was about to walk out and never come back due to a frustrating encounter with a younger Latina employee who was unhelpful and clearly not knowledgeable about notarizing my paperwork. I was honestly so close to giving up and taking my business elsewhere. That's when Bianca stepped in and saved the day! From the moment she took over, I knew I was in capable hands. She was not only knowledgeable but also patient and kind, making the entire process seamless. Bianca truly went above and beyond to ensure my paperwork was properly notarized and that I felt valued as a customer. Her professionalism is exactly what you hope to encounter in a customer service setting, and thanks to her, I will definitely be coming back to this location. AAA is lucky to have someone like Bianca on their team. If you ever need help at this location, I highly recommend asking for her by name—you won’t be disappointed!

Fantastic experience: My first time going to a AAA office i didnt know dmv services were cash the person at the reception told me went to the atm came back and registered my car whole process was very quick as always with AAA.

Negative experience: Worse experience ever! Do not even go there they don’t know WTH they are doing. Waist of time

Negative experience: Don't come here if you need help the workers are useless they scam you for your money I was told multiple times I would get reimbursed for my tow and I haven't then when I go in person they said I had used all my tows when no one came to help me

Fantastic experience: I want to express my gratitude to the employee of this office named Bianca.Kind and responsive.More such employees.

Fantastic experience: Came in for passport photos. They really do have some of the cheapest prices for photos and I got my passport within 4-5 weeks.

Fantastic experience: I was helped by Alex Siguenza and he was very kind and helpful. Thank you, 'muchas gracias'.

Negative experience: This is the worst AAA The person at the receptio , has the worst customer service that I saw in retail. The one at the desk was doing nothing but upset because they sent us to them. They gave us the wrong advice on the transfer of a car. Save your time and go to another AAA . No use este AAA son de lo peor . Si pudiera les daba 0 estrellas

Fantastic experience: I was having issues with paying my DMV car registration online for almost 1 week. I walked in to AAA and had it paid, received my tags, and registration in less than a minute! Thank you!

Negative experience: Well one of the representative from AAA gave me false information My insurance policy payment. I asked when it was due. And the lady told me March 31, 2024. Now I’m finding out it’s past due and they will cancel my insurance if I don’t make that payment by that due date. 3/22/24. I feel they need to train their representative a lot better and stop giving out false information. We need our Insurance to drive a car in California. So Tati needs to get her story straight and give out the right information. This happened in Northridge, California and I am not very happy with AAA I tried getting extension, but they won’t give me one just to give me a couple days until I get paid so be careful with the representative AAA giving false information.

Fantastic experience: Called AAA roadside assistance for a flat tire. Got quick, friendly, and professional service much sooner than the promised time. Thanks!

Fantastic experience: Amazing and quick service. Was in and out in less than 20 minutes for a title transfer. Probably would’ve taken hours at the DMV.

Fantastic experience: AAA towing crew. My favorite Jessie the 911 veteran..who became our friend..hi five and the young Miguel the trouble shooter...thank you so much...man..thank you from " fishing" the jeep from submerged water .

Negative experience: Worst service provided, they don’t care about customers they just put you on hold or hang up acting like a accident lucky if you talk to anyone or lottery winner if you solve your issue

Fantastic experience: Bianca, you did such a great job the pleasantness of just working with you, it was just amazing. Thank you so much for the amazing experience in AAA.

Fantastic experience: Came in on Monday 09/25 to complete my car's registration and Mary was extremely kind, knowledgeable and helpful with getting it sorted out. Couldn't have asked for a better or easier experience. Would recommend 10/10

Negative experience: 20+ years of being a AAA premier member I called to set an appointment twice once with Alex never got a response or a time to come in. On a separate occasion I call the office and speak with Roxana tell her a time that would work out for her as I had other things to do, we agreed on noon. I come in a few minutes early, check-in and waited literal 30 minutes afterwards she comes out looking for me and says you will have to wait a bit longer I'm helping some people who are already my clients even tho they walked in the door after you. What the actual hell is going on here she told me it would be best if I don't get AAA insurance what a lovely waste of my time. Had current policy in hand mileage and driver licenses all ready to go but they couldn't be prepared on their part what a shame. Customer service really has gone to the gutters.

Fantastic experience: The woman and men that work in this Location ,Are very helpful in any situation you bring in for your DMV needs . And there is never to long of a wait . They Make having the membership well worth the money .

Positive experience: Stop calling this an insurance company on Google, that’s only part of what you do. I searched for triple a, automobile club of Southern California AAA and all I got was triple A insurance. A person is not going to know whether it’s for just insurance. or the other services Triple A offers. Think of your customer, not whoever is in charge of your marketing strategies.

Fantastic experience: All of the personnel were friendly and courteous, not fake, and fast service

Negative experience: Please make sure you read everything especially about 'hit and run' policy.

Positive experience: Came from Pacoima service was great but guess what they dont take credit or debit and the nearest atm was inside the college after wasting time I just ended up driving home rather deal with the dmv witch will take debit

Fantastic experience: I’ve been going here for years, and the staff is always gracious and kind. They do their best to minimize wait times, and they are efficient and professional.

Fantastic experience: Mary, who worked phere on Sat, Feb 26 was Fantastic!!! I came here around 12pm and to complete my title transfer. She Articulated the bad news in a sensitive way that I had to pay taxes on my vehicle purchase. She gave me all options I had in a helpful and detailed manner. And when I returned with the cash she acknowled me while still giving full attention to the client she had in front of her. The amount of respect, and helpfulness she has shown in this small interaction I had with MARY gives me hope that there are still people who care about how they are perceived and how to be helpful to others in a detailed way. MARY should be recognized as a huge influence on the way most people should represent themselves as individuals and as a representative of any group or corporation they are a part of.

Fantastic experience: Easiest way to avoid DMV lines!

Fantastic experience: Always go there to get the license plate tags. Fast service and the staff is awesome

Fantastic experience: Nice and professional staff way better than dmv employees.

Fantastic experience: Needed notary services, very helpful and friendly. Attitude was about helping people and I really appreciate that.

Fantastic experience: The young lady was super nice very patient as i was very ill prepared and came at the last minute

Fantastic experience: It's rare for me to give five stars. AAA exceeded my expectations. We needed a couple signature is notarized. While there was asked about passport photos. No fuss, muss, less than a five minute wait, and both the notary and the passport photos were included in the membership price.

Fantastic experience: Good customer service at this location. It feels very welcoming as soon as you walk in. The guy at the front was nice and answered my questions. The insurance agent, Marine, that helped me was great in the way she beoke down the deductibles and premiums. I'd recommend this location over the one in Burbank.

Fantastic experience: Went Saturday at 1:00pm. Took less than 15 minutes to do a title transfer. Courteous staff, organized and clean location.

Fantastic experience: The employees here are as friendly and polite as you will encounter anywhere. They are knowledgeable and speak to you in a manner that makes you feel comfortable and accepted. There is so much that you can do at AAA and I always pay my registration here, saves me time from having to go to the DMV. You can use their website as well, it has everything they offer.

Fantastic experience: Great very helpful and friendly staff. Went on a Saturday and was helped very fast in and out.

Fantastic experience: I was able to quickly transfer a car title with the help of Ayanna, Ana, and Carmen !!!

Fantastic experience: AAA in Northridge and Valencia California are very popular and they are extremely helpful with DMV and travel services as well as with insurance services. I strongly recommend AAA for all of these things, they treat each person as a VIP.

Fantastic experience: Fast and sweet. Service. Only to know that I have to go to DMV.to pay them let payment for the pandemic time.

Fantastic experience: Like that they have a dmv inside for members and service is great always

Negative experience: They don’t accept debits cards which is just asinine and the lady helping me was very unfriendly which I’ve never experienced before at Triple A. Might have well been at the DMV.

Fantastic experience: LOVE THIS PLACE so much friendlier than the dmv. Very fast

Negative experience: Due to the experience i had ...i really dont know if i can rely on them ...at the end they gave me the excuse that due to the holiday they werent able to assist ..2 days of waiting and endless excuses ...at the end they told me to pretty much find someone else and that they can maybe give me a reinbursetment but it was not a guaranteed ...why would i want that ?

Fantastic experience: Excellent, AAA one of the best insurance companies. I have al my policies with them

Fantastic experience: Didn't have to wait, even though they couldn't Help me, Attitude and Customer service was Great

Negative experience: I went in for a copy of my policy and I was told I had to call customer service because all I could get from the actual agent was a screenshot of the basic cover sheet. To top it off the policy will take about 8 weeks to get to me (via snail mail). Not very efficient at all. In this day in age I would think AAA would have a system that can store a policy to be able to print out for clients...I guess that is too much to ask for. Smh!!

Fantastic experience: Always great service, efficient DMV service.

Fantastic experience: Line is moving quick there. Good overall experience.

Fantastic experience: I was here for the first time to get DMV paperwork done, I was in and out in 20 minutes

Positive experience: Had to stop by on a Saturday. They were pretty quick processing people through and had some empty spaced out seats available if you alone. But plan for checkin and wait time of 15 min. Staff was nice and helpful with map selections.

Fantastic experience: The parking is spacious and the employees are friendly and helpful. Very organize and neat.

Fantastic experience: Such a blessing to have an alternative place to get notary , and dmv services. Plus why not see if I can save with insurance. I like the idea of a one shop stop place. Hate having to log into 5 different accounts, one for this, one for that.

Negative experience: Very rude old lady telling me to wear my face mask up higher even tho I have a medical condition. She was very mean and unwelcoming.

Fantastic experience: I came to renewed my vehicle registration and it was pleasant and convenient. The personnel was very professional and friendly.

Fantastic experience: I did not have a long wait, I was there for my registration. The workers were very friendly and polite.

Fantastic experience: Greated with such a nice and pleasant receptionist. Very easy and convenient DMV transaction. All friendly staff. Thank you for your service.

Fantastic experience: No long waits, GOOD BYE DMV!!! AAA All the Way- Heeeeey.

Positive experience: Maybe it's the Covid, but it's almost as bad as going to the DMV these days. There is nothing like the greeter welcoming you, looking the other direction while speaking to you and ending with a huff. Thought it was just that day... returned about a month later. SAME EXPERIENCE just with different people. Glad I pay money for this.

Fantastic experience: always clean and quick whenever im there. Very professional and kind. always a delight.

Fantastic experience: Gilbert is the Man!! He Saved me a Bunch of money on my Insurance and Gave me more coverage!! Thanks Gilbert!!

Negative experience: I was not able to tow my old car to my new address because I had not been driving it.

Negative experience: The agent's name is Justin Mercado, he gave me wrong information and refused to provide me the policy installment plan for my account.

Fantastic experience: Went for a DMV transaction. Staff was well organized and the line moved quickly !

Fantastic experience: Always better than the DMV for the services wait time was less than 10 mins and the staff is very knowledgeable

Fantastic experience: ●4/7/23 Anthony was courteous, helpful, knowledgeable and friendly. Quick service. Out within 15 mins. Paid car registration and renewed our membership. ☆☆1/5/22 Update...Went in to notarize a letter which was free with our Premier Member Account. Warmly greeted by Carmen (?) and even wished a Happy Birthday after she looked at the ID presented. Very Nice. She was very kind, patient and detailed. There was hand sanitizer at her desk for our use. All employeeswearinga mask. . It was a pleasure meeting her. Job well done making us feel welcomed and valued. ☆Update below...We went to notarize paperwork. Waited possibly 5 minutes in line and called right away. As a Premier Member the service was free. Dennis was very kind and the process was quick. A satisfied customer. Thank you! ☆Mom and I went back and this time Adriana assisted us. Her service is why they call it "customer service !" First, Adriana scheduled for lunch break in 15 minutes. (Didn't happen) Mom had to get a paper notarized and get dmv tags. Sounds simple right. Not! Mom paid her insurance late so information not processed. Adriana allowed us to call insurance, pay fee, have insurance company. Email her directly verification and then she assisted us on how to use smartphone to pay dmv $14 late fee and once paid she made a call and verified info registered on dmv system and then issued us moms dmv tags. Oh, and she notarized the paperwork. She all this with a big heart! No grumbling, no mumbling; just words to ease us such as "its okay, they know im helping you." That's CUSTOMER SERVICE! AAA you're blessed to have her as an employee. Thank you Adriana!

Fantastic experience: Very friendly And helpful unlike the California DMV

Negative experience: DMV paper work very poorly. They could not help me at all today !!

Fantastic experience: Really fast service 5 minutes in line

Fantastic experience: I used the convenient DMV services at the Automobile Club.

Fantastic experience: I went at 1:30 on a Friday afternoon to get something notarized. I had another appointment at 2:30 and hoped to get out by 2:00. The people at the door were very helpful and I was in, got the document notarized and was back in my car by 1:50. Everyone was very friendly and helpful.

Fantastic experience: 15 minute wait and handled all my registration needs.

Fantastic experience: I had a DMV issue. AAA handled it very effectively. Much better than going yo DMV office.

Positive experience: Not happy. I got sent to DMV for a lost title.

Fantastic experience: Went in for dmv business and even though there was a line it went fast. Unlike DMV employees they actually work. AAA IS THE BEST!

Fantastic experience: AAA membership is worth it just for the DMV continence.

Fantastic experience: Excellent customer service they are always greeting the customer l always feel very protected with any questions l may have

Fantastic experience: I was greater at the door and taken care of right away to get a handicap plaque.

Fantastic experience: Awesome it's always a great experience coming to Triple A.. very helpful

Fantastic experience: Oooooh we the DMV is not for me. Triple A is the way renew everything the fast and polite way. Where I go, When I go there is never a wait time over five minutes. Done

Fantastic experience: Even with COVID precautions like masking are in place, I received the professional, efficient and friendly service I have always received at this branch.

Fantastic experience: In and out in no time even with a line, renewed my registration in no time

Fantastic experience: Very easy to get DMV items done and very friendly customer service people in person there to assist you

Fantastic experience: My go to place to get my registration taken care of. Went to get my tags and was in and out in about 3 minutes. Excellent

Fantastic experience: I was feeling so proud to speed thru that line. AAA IS THE BEES KNEES

Fantastic experience: Staff so friendly and helpful! Clean! Always in and out! Thanks AAA!

Fantastic experience: Amazing, the cashier Noreen is so nice, she helped me very well.

Fantastic experience: Super nice and very helpful people that work there.

Fantastic experience: Friendly folks I was in and out in about 3 minutes I was just picking up my tags after I got my vehicle smogged

Fantastic experience: AAA service was great, tow truck arrived in 8 minutes,very friendly respectful in taking care of my truck AAA as always is the best membership and top quality services.

Fantastic experience: I was impressed got more service than I expected, people we're friendly and professional

Fantastic experience: I have had always great experiences with the AAA. Always very friendly staff!! Tku!

Positive experience: They're great & this would easily be 5 stars if the Northridge Service guy wore a mask, gloves & was socially distant but he did NONE of these & I'm 58 w/a respiratory issue. (my mask was on every second & I stayed in the car)

Fantastic experience: Very efficient flow for customers. The customer service people were very nice!

Fantastic experience: We needed to pay my yearly registration and send for new pink slip for my car. Man was so efficient and knowledgeable. We were there less than 5 minutes

Positive experience: Customer service is always best on that place, in and out

Fantastic experience: It was great. they helped me with my pink slip . I didnt have to go to the dmv. And they were very nice.

Fantastic experience: Safe, Fast and easy to get DMV items.