Las Vegas Shuttles Corporation
Information about Las Vegas Shuttles Corporation
Opening hours
Passenger transportation company with daily trips from Las Vegas NV to Los Angeles CA, Huntington Park CA, San Diego CA and Tijuana MX (airport and bus terminal).
Multiple departures a day from 6:00 AM to 10:00 PM. We use 14-Passenger Vans for a safe, comfortable and fast trip.
Our comment from TraTraTravel about Las Vegas Shuttles Corporation:
Las Vegas Shuttles Corporation offers transportation services primarily between Las Vegas and Los Angeles. While some customers have had positive experiences highlighting the friendliness and professionalism of the staff, as well as the affordable pricing, several users have reported significant issues that potential passengers should consider.
Positive aspects:
- Friendly and professional drivers
- Affordable fares for travel
- Clean and well-maintained vehicles
However, the company has faced criticism for:
- Chronic delays, often exceeding one hour, leading to missed connections
- Inadequate customer service, with reports of unresponsive staff and poor communication regarding travel changes
- Infrequent oversight of service animal policies, causing distress for travelers needing accommodations
- Uncomfortable seating arrangements, particularly for larger passengers
- Unreliable shuttle schedules and frequent stops that prolong travel times.
Despite the feedback regarding delays and customer service concerns, there are also many who found the service convenient and effective for budget travelers. Overall, while Las Vegas Shuttles Corporation might serve well for those prioritizing cost over comfort or punctuality, potential customers should weigh the mixed reviews carefully before booking.
Las Vegas Shuttles Corporation: Reviews
Negative experience: VERY VERY BAD EXPERIENCE I m a tourist and a girl who travelling alone I ve found this company on Busbud but what a mistake ! They only speak spanish, they don’t communicate with you They were so late, I ve wait more than a hour on the location The driver was very rude to me when I ve asked him at what time we arriving …
Negative experience: Terrible experience. They moved my time to a later one, from 14:00 to 15:00, however, they didn't arrive until 16:30. The space was extremely cramped, they do not respect the assigned seats. They stopped a lot, and the trunk door opened in the middle of the road. If someone hadn't closed it immediately, the backpacks could have fallen out. For the price, I highly recommend buses like Greyhound or Flixbus instead. Terrible experience. I hope I never have to repeat it.
Negative experience: If you have to travel with a service animal do NOT use this company. I purchased a round trip ticket for my disabled mother that has a service dog AFTER verifying on their website and via a call that she would be able to travel without issues. The day of departure she was rudely denied to board the shuttle by the supervisor Jesus. Jesus called his manager after my mother was telling him that we had called and for him to look at her documents proving the dog was a SERVICE dog. The manager, Donya, told Jesus to continue to deny her access because Jesus said the dog was for emotional support because my mom could walk and wasn’t blind. Jesus never looked at the documents nor was my mother’s disability asked about or what service the dog provided. At this point my mother called me and I was trying to speak with Jesus who then told me to call there Las Vegas office for a refund because he follows orders. I called and sat on hold for OVER 30 minutes before the call was picked up and then hung up. I called right back and it was just a bunch of back and forth of putting me on hold and them reaching out to a supervisor. When I asked to speak to a supervisor directly I was told one wasn’t available and that they would have someone reach out to Donya to call me directly. Eventually she did and asked that I email her copies of the documents and explain WHY my mother is considered disabled and after reviewing the documents she would reach back out. After about 2 hours I called to see if she had reviewed the email, was told she did and she would call me by 4pm. I never received a call so I called back at nearly 6pm and was told I would receive a call today by 9am and it’s 12pm so I finally called just to be told after speaking to the supervisor we gave you a refund but the manager refused to speak to me or explain why she was denied service. Today is Christmas Eve and my mother is having to spend this holiday ALONE because of their ILLEGAL discrimination
Dear QingFranke, We are deeply sorry for the negative experience you and your mother had with our service. Our shuttles are physically limited in space, but we remain committed to providing accessible and accommodating transportation for all passengers. In compliance with the ADA, we welcome service animals and ensure that their needs are appropriately met. However, we *do not* transport emotional support pets. To maintain fairness, safety, and comfort for all passengers, we require advance submission of service animal documentation for basic verification. While we do not ask about a passenger’s disability, in accordance with the ADA, we do inquire about the service animal’s training, its ability to travel without an enclosure, and its behavior around other passengers or service animals. This helps ensure a safe and comfortable environment for everyone onboard. To avoid delays at boarding, we kindly request that the required documentation be submitted prior to travel. In this case, our records indicate that the required documentation was only received after the scheduled departure. Unfortunately, during the high volume of holiday operations, our administrative team could not provide clearance in time for your mother to board a later shuttle, which led to this regrettable situation. For this, we sincerely apologize. We have reimbursed the full cost of the ticket and extended a courtesy ride as a gesture of goodwill. It is never our intent to disrupt travel plans, especially during the holiday season when families strive to be together. Connecting loved ones is at the core of our mission, and we are committed to improving our processes to prevent such incidents in the future. Once again, we deeply regret any inconvenience caused and appreciate your understanding. If you would like to discuss this further, please feel free to contact us directly. Sincerely, Ruben Corrales General Manager
Fantastic experience: The trip to Las Vegas was good. The seat location determined comfort. You only confirm your seat once you get on the bus, due to uncertainty about the number of people. No problem, it's a trip after all~ The gas station stop along the way was quite nice~ The driver was older, but the service was good! When you arrive at your destination and don't want to carry your luggage to the bus station, you can ask the front desk to call a car to the hotel~
Thank you for your review! :)
Negative experience: THEY DON'T ARRIVE ON TIME!!!!! Be careful and want to talk to receive information because they hang up on you! Dispatch woman very rude and unprofessional. Disgusting service. If I could give a negative one star I would! BEWARE! Late almost 1.5 hours behind!
Thank you for bringing this to our attention. We value your feedback and want to address your concerns promptly. However, I’m unable to locate your information (Name: Diana Islas) in our ticket system. Could you please email your contact details and any relevant booking information to [email protected]? This will help us investigate the matter thoroughly. Thank you.
Negative experience: I traveled from San Isidro to Las Vegas, and the passengers kindly asked the driver to make a stop at the restroom; however, he replied that it was a direct service and he couldn't stop. He even made a stop to refuel and told us that we couldn’t get off.
Negative experience: It was the worst experience ever. Due to the inconvenience, I had to sit in the last four seats, which were extremely uncomfortable. Spending 5.5 hours from Las Vegas to Los Angeles in such discomfort is quite a challenge. I won't even get into the communication issues between the company and GetYourGuide. I recommend purchasing tickets directly from the company; GetYourGuide isn't an effective mediator and struggles to resolve issues.
Good morning, after investigating, we concluded that, unfortunately, it was the only available seat for 3pm, since the ticket you originally purchased for the 7am route expired because you did not arrive on time. We recommend that for future transactions, you contact us directly at 702-642-0007 or visit our website at www.702shuttles.com/en We appreciate your feedback, and we regret this inconvenience.
Negative experience: I would rate them zero stars. They took my money. When my bus was canceled, the staff at the office offered me a refund and provided an email address to submit my refund request, but they never replied at all. I share this experience to help prevent others from becoming victims.
Negative experience: Terrible. Shuttle was an hour late and when asked about the reason the driver started to get mad and say that the schedule the company gives is wrong. That he sets the schedule. Really unprofessional. The extra shuttle they offer to the TJ airport also leaves you about half a mile away from the entrance now
Negative experience: Hangs up when your talking to them on the phone and doesn’t pick up at the time they they are going suppose to be picked at 2:15pm and didn’t get picked up until 3:45 they don’t care there customers time. I’ve been calling to get my money back but they are just giving me the run around. Where’s the accountability? They have none. I would NOT BOOK WITH THEY SERVICE. Cause they care about their customers.
Negative experience: The van was 2 hours late picking my mom up and the air conditioning was broken when it was 104 degrees Fahrenheit outside. I do not recommend this service. Stay away from this company!
Positive experience: LV Shuttle is very friendly with their customer service, ans I praise them for that - also, very affordable. But I do have a suggestion important to me (and up to 1 in 4 people). There are those of us that are handicap. We need an extra step to help lift ourselves up onto your van. It is not expensive. If you could fix that, I would give 5s!
Negative experience: I asked Jesus who works at the Convi station in San Isidro if I could get on the one that leaves at 11:00 since I was there, as my reservation was at 1:00, he replied that I could. I loaded my bags onto the Convi, then he told me there was no space for me. I said my bags went with the Convi, he responded very aggressively and harshly shouting at me saying, 'who told you to put your bags, we are not responsible if they get lost, ma'am.' I hope this is my last time traveling with this company, they have no education to communicate with the customer nor empathy.
Negative experience: I Will NEVER consider using Las Vegas Shuttles again!! For starters, when I bought my ticket the instructions said to arrive one hour early to check in with a representative at the front counter and check in my bags. I hurried to get there early as instructed and when I arrived to the address on my ticket there was no representative, or counter to check in at. It was literally a norms diner. I called the customer service number thinking there was a mistake obviously and the lady told me that I was in the right spot and to just hang out in the area and the shuttle would arrive shortly to pick me up in the parking lot. My departure time was 5:30pm so when 5:40 rolled around with no sign of the shuttle I called the CS number again to ask what was going on. They told me the shuttle was running late and would be there as soon as possible. The shuttle finally arrived over an hour late at roughly 6:40 pm and it was not what I expected. It wasn't a bus or official looking shuttle it was a roughly 13 passenger cargo van, and when the driver opened the door to let me in there was about 15 people cramped inside the 13 passenger van like a bunch of sardines. I tried to sit down in the only spot I could squeeze into but my right side was on top of the person next to me leg. I was sitting halfway on their lap. I started feeling claustrophobic and as the driver pulled away I yelled at him to stop the van and let me out. Ended up buying a last minute ticket with greyhound
Negative experience: We used this service last week and again this week. Both times it was nearly an hour late picking us up and tonight it dropped us at a completely different location than our ticket stated, so the people who were picking up ip had to re-route to come find us. Additionally, the driver made multiple stops for restroom breaks and once he stopped to to get himself some fast food wuth a full shuttle of passengers! This service is a joke!!
Thank you for sharing your feedback. We’ve thoroughly investigated your experience, and I wanted to address your concerns. Firstly, we acknowledge that the shuttle was delayed both times, and we understand how frustrating this can be. Traffic conditions are indeed a significant factor in our business, and the pick-up and drop-off times provided are estimates and can vary. Upon reviewing your tickets, we noticed that the one purchased to travel last week and the one used for your travel yesterday had different destinations. We apologize for the inconvenience this has caused and appreciate your understanding. Your feedback is valuable, and we will use it to improve our service. If you have any further questions or need additional assistance, please feel free to reach out to us directly.
Positive experience: I purchased a return ticket, and somehow the website changed the dates that I had entered which I didn't notice until after purchasing. I immediately emailed the company who promptly replied and had changed the dates back to what I actually submitted. Check in at the LA office was very easy and the guy at the counter was really friendly, helpful and efficient. All passengers were there so we were able to leave 10 minutes early, and I got to my destination right on time. On my return trip, the shuttle was 30minutes late. It had me a little worried, thinking I was stranded but it all worked out. Both drivers presented themselves well, and were very respectful. I would use this company again.
Positive experience: The departure was delayed by 1 hour. And the arrival was 3 hours later than expected, although there was no traffic.
Fantastic experience: Excellent service and great attention
Positive experience: Recently i took shuttle from Vegas to LA and honestly the experience on the way was not bad apart from the fact that the bus was cramped and difficult to move. However the main issue was where the bus left us in LA and the area they chose was the worst of all they can in LA with nearest metro 15 minutes by walk. By name it was Downtown however it was not less then scary experience with full of homeless and drunken around you. Even the driver was saying be careful with your bags here because of the area. I told him if he can drop us to the nearest metro but looked like he had other important things then his passengers safety. The company should choose location which is safe for passengers and close to other modes of transport.
Negative experience: Bad customer service, I was charged twice for one ticket because the gentleman working in the afternoons didn’t send us a code. Take videos and pictures of all your transactions just in case they charge you for two tickets.
Hi Lesslie, Could you please write us to this email: [email protected] to better assist you & to verify your transaction? Thanks.
Negative experience: I missed my flight because the driver left 30 minutes late and was going no faster than 50 mph, it's a service that is in decline.
Negative experience: The worst company to travel with. They arrived 2 and a half hours late and didn't answer any calls we made to get answers. I missed my appointment because of their delay, honestly terrible service, I hope they shut down this company.
Negative experience: They arrived an hour late at the meeting point, terrible service when contacting customer service. I called many times and they put me on hold, and when they answered me, they hung up and that was it. I arrived 3 hours later at where I was supposed to arrive, I had to buy another plane ticket. And no one explains that you need to take another bus to get to the airport, NOBODY, NOT EVEN THE PAGE NOR THE TICKET. DO NOT TAKE THIS SERVICE, DO NOT WASTE YOUR MONEY AND TIME.
Negative experience: It's a disgusting company, incompetent. Because of their delay, my daughter missed her flight, and when we called them on the phone, guess what? They put us on hold without resolving anything, and in the end, they hung up. Terrible, terrible.
Negative experience: Terrible service. Yesterday, 3 hours in the desert with their trucks without air conditioning, today we are kept waiting due to the driver's delay. Here goes your little lawsuit.
Negative experience: If you value your life stay away from this shuttle company! I'm not only writing this as a review but maybe a last will also!!!! Today is July 19th its 108º and the shuttle AC does not work and we are cramped . I love you all!!!!!!!!!
Fantastic experience: I liked this shuttle bus
Negative experience: I have traveled here several times and this last time they changed my seats without notice and authorization. I booked them in advance for the same reason, it is not fair.
Fantastic experience: I want to say something good.. Jose Martinez and Danny are very good at handling drivers. Very professional. I hope they keep doing very well with their work.... Thank you very much and blessings ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Negative experience: This was by far the worst travel ever to Vegas for $237. First of all van is not for tall people no reclining seats you will be stuck in an akward position. The drivers spoke in Spanish so you didn't understand the communication. Too many stops. Don't do it you will be miserable.
Negative experience: They can't even turn on the AC
Negative experience: They don't help when it's time to board, they don't notify you and keep your money.
Negative experience: Be careful, the bus driver would ask you for money.. I my drop ( ID ) and he wanted 30$ .. Mexico bus driver. Dont come here, last option.. only here if Nothing else is at the available
Fantastic experience: Low prices, kind staff and Fast Service
Negative experience: I wish I could give 0 stars. I waited over 2 hours for my shuttle to San Diego (sat outside of a gas station). When the shuttle arrived, I showed my ticket # and was told where to sit. I then noticed we were going the opposite direction of San Diego and asked the driver where he was going: to Las Vegas. Even though my ticket noted San Diego! I got off in San Bernardino and had to change all of my plans since I now had no way to San Diego. The company is now refusing to give me a refund.
Negative experience: Called several times to get info on a rental. The first time a woman answered and when I said “hello im calling to get some info” she hung up. I called back thinking maybe it was a mistake and the phone rang and then the person picked up and hung up again. If the business is ran like this I’m just going to play it safe and spend my money elsewhere.
Fantastic experience: Excellent company. Professional drivers. Punctual. On time departure. On time arrival. Good value for your money. Recommended.
Negative experience: I arrived two hours later than expected and the driver told me that I had to pay 50 for a suitcase but that if I gave him 40 it was fine, even though the ticket clearly states that I am entitled to even more luggage than I had.
Hello Isra, We apologize for the inconvenience of the delay in the trip, so far we do not know the reason why your vehicle was delayed. If you could send us an email at [email protected] explaining your case in more detail. We need to know the information about your trip (date, time, departure and destination, name, ticket number, phone number) so that we can take action regarding the incident both of the delay of your trip and the driver's behavior. Drivers are not authorized to charge extra money. Please contact us via email so that we can resolve and prevent this type of incident from happening again.
Negative experience: I travel frequently with them and this is the second time that the drivers change my seat number, and it is supposed that they have an app where you can choose your seat, chsm.
Negative experience: 4 hours late.. unprofessional, lazy and unorganized. Was supposed to get picked up at 1:42 pm didn’t get picked until an hour later, was put on hold while I was just trying to make sure the shuttle was still coming. Was suppose to arrive to my destination at 3pm. Didn’t arrive til 5:30pm
Fantastic experience: Affordable prices. My sister arrived home safe and on time. Give them a try!
Negative experience: That's the worst experience... I call the office to ask to wait for us ( my Old parents and I) five minutes and they say it was Ok. At the time to get there the driver was on the shuttle laughing and saying to us "good bye"... The girl on the front desk never came to refound or giving me an option to not lose the money... People who works there is inaccessible!
Fantastic experience: I want to congratulate you on that great service and customer attention that makes us travel pleasantly because of your professionalism. Especially to Maria (counter), Juan (Cuba), Carlos (Cuba). Both drivers who transported me to and from San Isidro California, Maria thank you for helping me arrive on time for my return. Hahaha God bless you!
Fantastic experience: had a great experience with las vegas shuttles! i needed to travel from las vegas to los angeles for a family reunion and i couldn’t have picked a better company for my travels. employees were very professional and accommodating, and the drivers stayed on schedule.
Thanks Giselle, it’s great to hear this.
Negative experience: If you need to travel, let this be your last alternative. In my experience, they are very attentive professionals in the office, but on the bus it is another story, the driver stops many many times to buy soda or go to the bathroom, they turn on the A/C. At the lowest only for the driver, I traveled with my aunt. We were in the middle of the bus and I was sweating and my aunt couldn't stand her blood pressure problems anymore. She begged the driver to please open the windows if he didn't want to turn up the air conditioning, but they ignored her. The other passengers also complained but the driver did nothing. The trip that was supposed to last from 3 to 8:40pm ended up being a trip from 3:30 to 11:15 pm.
Fantastic experience: I took a Flix bus out to California from Las Vegas to visit my family as our vehicle is out of commission. I got there okay but then Flix kept canceling and making me reschedule and canceling over and over so this was the only service available for me to get home. I was a little weary looking at the reviews. Aside from being an hour late to pick up (traffic WAS bad and it was a Friday), I was pleasantly surprised. The drivers were very polite and professional, it was a comfortable enough ride, plenty of stops for rest and bathroom breaks, I feel like the drivers also went above and beyond to help me as I was traveling alone with a toddler. I would use this service before I would use any charter bus service. Even though they were late, at least they actually picked us up and got us home safely. Reading some of these other reviews is really confusing to me, because there were multiple drivers who rotated every hour or so, so that no one got distracted or tired. The air conditioning worked just fine, it was over 100° in California today and the ride was comfortable for me and my toddler. I can't really fault them for being late. I honestly can't complain about one thing.
Fantastic experience: This place is very reliable, besides the receptionists are nice to people and very kind, they are always ready to help with any questions you may have, the departures are punctual so you won't be delayed in getting to your trip, they respect the schedules of each departure van. All of their staff is truly very friendly. Thank you all.
Fantastic experience: Excellent service, I traveled from Las Vegas to Tijuana, we took a little longer than expected but it is understandable since traffic is unpredictable. Regards
Negative experience: If I could give this company zero stars, I would. My experience started out fine with an average bus ride from El Monte to Las Vegas, nothing out of the ordinary. However, my problems started when I went for my trip back to El Monte. My sister and I were running late, which is entirely out fault, I will admit that!! We were not going to catch the shuttle in time at the Las Vegas shuttles address so we called a representative to see what our options were. This is when we were told we could catch the shuttle at Tropicana. I asked for the address since there are multiple drop off sites at Tropicana and the representative put me on hold to get the address. I was on hold for about 7 minutes during which we are zooming to Tropicana to get closer when suddenly, the call is disconnected. We tried numerous attempts to get reconnected with the agent, but to no avail. Our calls kept getting hung up on or just not going through at all. We called three different numbers, all of them with the same outcome: no response. My sister got in touch with another representative who told her the same thing: We could meet the shuttle at Tropicana and board there, but when asked which pickup spot, my sister was hung up on as well. We continuously tried to call the shuttle service while driving towards Tropicana in a futile attempt to catch this bus. We are beyond mad because getting the address to us would have been one of the easiest tasks a person could do and yet they made it seems like the impossible. I do not understand why we couldn’t get a hold of a representative after called at least 10 times on four different numbers, but what I do know is that I will never be booking with this company again and I suggest no one else does as well. I would rather pay the extra 11 dollars and book with Los Limousines located on 1100 South Main Street. I hope this review helps people realize that the customer service here is extremely lacking and not worth the trouble as teaching a monkey to answer phone calls is easier than getting through to a representative.
Fantastic experience: I took it once, love the experience.
Thanks for your feedback!
Negative experience: The service isn't that bad: from my point of view, they are a bit uncomfortable and the price is a bit high, but what I liked the least is that if you miss the transport; by 5 minutes they don't change you to another schedule and another day; instead, they steal your money and make you pay for another ticket.
Good day Mari, at Las Vegas Shuttles we strive every day to provide a safe and reliable service, encouraging timely departures as a way to guarantee the offered times, and also as a way to respect the time of the hundreds of passengers who show up on time for their trip every day. We appreciate your honesty and the trust you have placed in us on previous occasions. As a transportation company, the product we offer to the public is the seats of our transportation units, and since these have limited capacity (14 seats per unit) each seat becomes very valuable when planning our trips. A seat reserved by a customer is already unusable by other customers in need of travel. When this customer does not show up for their trip, they not only lose their journey but also prevent more customers from traveling in that seat, which means significant losses for our business, since the route departs with unused seats. Our system allows for postponing a trip perfectly when this is requested properly in advance. If we are not asked for this postponement in time, we are unaware that the customer will fail to show up for their trip at the scheduled time, nor do we offer this seat to other passengers. In these cases, we are forced to mark the ticket as unusable. Our punctuality is also the reason why many other passengers prefer us, and we hope that in future trips this will also be the reason why you find us convenient and preferable. Thank you.
Fantastic experience: Great customer service and got to my bus stop very quickly
Thanks a lot to you!
Negative experience: The worst customer service I have received, the staff at the Los Angeles office treated my provider in a quite arrogant and rude manner, denying him service. It is worth mentioning that on several occasions we have had issues with the information regarding our shipments, they do not know if the package has already been sent or is still in their office, which has caused us several problems by not knowing if it was lost or if it has not been sent yet.
At Las Vegas Shuttles, we take pride in ensuring that both our customers and our staff and business are treated with kindness and respect. We strive to provide fast and efficient service that makes us a convenient and preferable option for hundreds of customers who use our service daily. Even in the rare cases when our service has not been perfect, we have responded responsibly by offering discount codes proportional to the value of the service provided or covering the value of the merchandise when warranted. For this reason, we consider each day a new opportunity to meet our customers' needs, and therefore we fully support our staff and office supervisors when they believe someone should be denied service based on negative treatment shown to us. We invite you to encourage your suppliers to send personnel capable of demonstrating kind treatment, and we will gladly continue to serve you.
Negative experience: If ur looking for a good price this travel agency is a great choice if u have a small budget the downfall is it sometimes has slow and poor service last visit I had to wait for the driver for 3 hours and still he never arrived so we waited till they got us a replacement for 4 hours. Pretty disappointed smh
Fantastic experience: Always professional and on time, great staff, a great service to the Hispanic community.
Thank you very much, Alfonso!
Negative experience: Super bad service, they do not treat passengers equally and show preference to certain customers, accepting money to make preferential unauthorized stops and putting passengers at risk.
Dear Ms. Alba, we appreciate that you traveled with us. Although many of our frequent customers prefer us because we offer a smooth journey, with specific monitored stops, and surrounded by people from their community, new families with children travel with us for the first time every so often. In the event that they need to use the bathroom without being able to hold it, our drivers are forced to make exceptions like this. However, these exceptions are always made safely, not only at the discretion of our drivers but also due to the GPS and video monitoring that our fleet provides. We trust that out of empathy, and knowing that perhaps in future occasions such exceptions may benefit you or your loved ones, you will understand that this is not a practice of inequality and that there are others who, regardless of the community they belong to, appreciate and thank it.
Positive experience: They don't turn on the AC. But when I kindly asked them to turn it on, they did it without a problem. The drivers are very friendly and the office staff is also very nice. I recommend it; it's a very good option.
We appreciate your feedback. Our technical team provides constant service to the A/C of our units. We understand that it was just a matter of the driver increasing the fan speed. Thank you very much for your understanding.
Negative experience: Bad customer service. If travel time is 5 hours add additional 4 hours to it because the vans break down very unprofessional. They over charge for everything. Told lady ticket is for handicap and wants to charge extra fee for it.
Hi Envy, If you may, please email us at [email protected] explaining your case more in detail, we will be happy to analyze it and find out if there has been some customer service mishandling. As we do not have any specific fees or extra fares for passengers with disabilities or impairments. Apart from our ticket fares, there is in fact a symbolic $5 rescheduling fee for when a customer knows they won't make it for their travel date/time and they don't want to lose their ticket. Or if a passengers changes their destination, they might incur in some differential price if said destination has a higher fare. Regarding the breakdown to which you refer, we apologize for the great inconvenience caused by this unexpected delay. We safely complete tens of interstate trips daily, every day of the year. And we effectively perform routinely mechanical and safety inspections to our fleet. However, on very rare occasions we are not exempt from unexpected mechanical failures. Nevertheless, we understand our passenger's time is highly valuable, that is why we immediately compensate with credits towards their next trips. If for some reason you have not received your compensation voucher, please mention it in the email so we can make sure you obtain it. Thanks.
Fantastic experience: I love this company gets me where i need to go and on time ways on point clean nice drivers
Thank you very much, Milagros!
Positive experience: Decent service for your money
Thanks for your feedback, we're always aiming to improve and deliver better service.
Negative experience: Average enough service. Driver was on his phone distracted non stop the entire ride. Seemed to be almost falling asleep at one point too and kept swerving into other lanes of traffic… Edit in response to reply: the van was old and any system you supposedly had to detect their driving doesn’t work. The driver swerved lanes on multiple occasions. Also shouldn’t be on the phone on what’s supposed to be a nice relaxing drive. We don’t need to be listening to their conversation for hours. Another two passengers were having issues on the drive and were quite vocal about it and almost called an Uber to get off the bus.
Hi Jacinda, we thank you for traveling with us and after having checked we are happy to confirm that other than what you describe perceiving, our trip was completed smoothly, both on the outbound portion (Las Vegas to Los Angeles) and on the return trip (Los Angeles to Las Vegas). We are certainly very concerned about the safety of our passengers and the fitness of our drivers. Therefore, we take this opportunity to reiterate here that our internal policies prioritize this by enforcing first and foremost the correct compliance of our vehicles through a strict maintenance plan, and our drivers' hours of service regulations through the use of on-board telematics such as: 1. Our certified ELD system, which tracks and limits their working hours, and also helps us to monitor driving behaviors such as speed, lane keeping, harsh braking, among many others. 2. Our dashboard camera system with AI-powered technology that alerts us and helps prevent when a driver may appear fatigued, when they use their navigation or telecommunication devices without a hands-free accessory, or when look away from the road. We assure you that your trip was monitored in this way and thanks to this and the professional training of our drivers we were able to complete the trip without problems. We appreciate your feedback and we look forward to serving your travel needs again. Thank you.
Fantastic experience: Good service
Fantastic experience: Very clean and professional very safe trip
Negative experience: My friend recommended this services, my experience was awful. I understand the climate and traffic conditions, beside this we stop twice. One time, to pick somebody and the other time to drop off someone and finally the van broke down. It was 100 am
Hi Rosa, we appreciate you traveling with us. As you mentioned, after a timely departure, our trip was affected by external factors such as weather and the high traffic of a spring break Friday, either in cities or on the I-15. People residing in some cities on the way to Las Vegas also benefit from our service route, and therefore this may include pick-up or drop-off stops, which is common in transportation. These locations however are selected so that no detours are made from the main route and therefore add minimal time to the trip. We thank all our passengers for having the patience of allowing us to serve other passengers too. Our DOT certified vehicles are inspected daily, however, as with any motor carrier, breakdowns are bound to occur without warning, and this can happen at any time of day, including the final portions of an overnight route such as this one. We apologize for this inconvenience. The experience and reliability of a company is in doing its best to reduce these probabilities to a minimum (but never zero) and to provide rescue mechanisms in reasonable time periods. Because the road to Las Vegas is long and goes through the desert, we have strategically placed spare vehicles to try to guarantee rescues with reduced times (directly proportional to the distance), so we were able to provide a solution to this problem in less than 50 minutes. We are grateful to our staff for their calm and safe conduct, and to our passengers for trusting us and for their patience in an unexpected but mitigated incident. We believe that your friend was right to recommend our services to you, and that if you give us the opportunity to continue serving you, you will see that the vast majority of our trip are completed without any problems and in a timely manner.
Negative experience: I am currently on the San Ysidro - Las Vegas route and I want to say that the customer service is not bad but it's not understanding towards the passengers: A lady wants to go to the bathroom and they tell her 'the next stop is in Barstow', we were very far in San Bernardino. I ask the driver and the one at the San Ysidro booth if I can sit in the front seat of the van and they tell me no because a co-driver is going to accompany the driver, it's been 3 hours on the road and nothing, I am 2 meters tall that's why I want to change and they don't care how the customer feels or thinks, that's why I rate it 2 stars, very bad.
Dear Rafa, we appreciate you taking the time to share your experience with us, though we regret that your review and rating were not satisfactory. With nearly 20 years of uninterrupted operation, our team ensures a safe yet efficient journey, with professional drivers and vehicles equipped with safety tools. Additionally, we strive to provide warm and even personalized customer service whenever possible. We confirm here that, positively, in order to guarantee timely arrivals, our route includes no more than 1 stop for rest/service. Considering that the roads already present challenges and delays, and that passengers in intermediate cities also benefit from using our route, limiting rest stops is vital for us to provide the quick service that most prefer. Furthermore, as part of our commitment to comply with all federal safety regulations, our route between San Ysidro and Las Vegas includes the assistance of a co-driver, who, depending on the day, can help our main driver with between 1 and 3 hours of driving. That is why the co-driver seat is reserved for them. It is also a strategically positioned seat for roadside assistance during sharp turns, and the co-driver is our main point of contact by phone to avoid distracting our driver when we need to communicate regarding that route. Other passengers with space requirements can choose specific seats when booking in advance. We hope you understand our reasons, which are somewhat already included in the terms and conditions of our service; and we also hope you understand our drivers, who, while promoting friendly treatment, cannot always provide explanations as detailed as this since they are in motion and focused on the safety of the trip, which is our primary goal. We hope you see the benefit in the service we offer and feel encouraged to continue traveling with us, for which we would recommend you book in advance one of the seats #3, #4, #7 (among others with aisle access) to travel a bit more comfortably. Thank you.
Fantastic experience: Great prices
Fantastic experience: It is behind the McDonald's in San Ysidro and charges 95 dollars to Las Vegas. If you can't fly or rent a car, it's the best option. It takes about 6 to 7 hours of travel, and for me, it was a good experience, and I would use it again. You just need to buy the tickets to secure your spot as they are small vans.
Fantastic experience: This company is absolutely Amazing!! Very reliable and much cheaper than the competitors! I love this company .
Fantastic experience: Hired LV Shuttles as private transport for my family and friends from Las Vegas to the Royal Caribbean cruise ship port in L.A. Best decision ever. Didn’t have to worry about driving, parking, gas, or anything. Drivers were professional and courteous, handling the bags and most importantly, getting us there safely and on-time! Wasn’t too expensive when you consider it would have taken us multiple vehicles with multiple fill ups and lots of long term parking fees. I will use LV Shuttles again for sure. The van was comfortable but the seats are small for large passengers like myself, wasn’t a big deal for me because we had the entire van to ourselves but I imagine on a full trip, if you are even slightly above average in size, you might want to ask how full the van is going to be or consider buying a second seat.
Thanks, Adam! We greatly appreciate your honest review. Your feedback is very important as we constantly aim to improve our customer’s experience when traveling. We are available everyday, throughout all seasons, and we offer private trips to any destination outside LV. Let your friends know
Positive experience: They need to provide with better prices
Positive experience: It was a very nice trip from Vegas to la..vegas location was nice and clean puck up location. Drop off location on Huntington Park clearly needs a complete make over..it's smelly and dirty..over all it was a very pleasant trip
Negative experience: The worst service of all that my family has used!!!! The person at the window offered me to buy a round trip ticket to supposedly save me money, and I was told it would take more than 2 hours to book, but I spoke for more than 10 hours and it turned out there was no availability. Before paying, I asked what would happen if I had already paid and the trip was full? And the person at the window replied that priority is always given to those who have already paid for their ticket, and nothing. I had to leave that day! I had to go buy from another bus company!!! I returned to show them that I had to buy elsewhere because they are not fulfilling what they say!!! And they passed me to Danya Ocana!!!! She said she would take care of fixing my problem!!!! She was supposed to investigate and call me back! But she said she would leave the ticket open so I could transfer it or use it for anyone in my family!!! And nothing!!! I just went and was told that it was already expired!!!! Where is the courtesy they talk about? Where is the investigation?? And where is the savings they offer? It costs us more!!!! Because we waste time! Money!!! And all the runs they make us do!!! To finally fix nothing!!!! They justified that it had expired 3 days before I spoke with her!!!! And since they don’t give you anything in writing, she only wrote her name on the ticket! How are you going to prove what they say!!!! I remind them that they have cameras, if they really investigated!!!! They would prove that I am not lying!!! I will wait for their call to demonstrate their availability! To really attend to people as they preach!!!!
Negative experience: Not good seats too close together. When choosing seats it looks nothing like the real thing
Negative experience: Poor service. no refunds. No credit. Takes advantage of anyone when they have the chance.
Fantastic experience: Riding with Las Vegas Shuttle was great. It was right on time, very clean and comfortable interiors, and the entire crew made our trip very easy. Our driver was very respectful and friendly. Totally recommend riding this this crew!
Fantastic experience: Excellent service. Very professional staff. 100% recommended
Negative experience: Terrible! I booked a trip for my husband and they sold him sit number 14 which only has space for one leg. Basically, it should not be sold as a sit. He had to get off and ended up renting a car.
Negative experience: The service remains the same. They do nothing to improve so that one can go more comfortably. The last time I traveled, the shuttle had no heater and it was very cold. Bad bad bad. That was the last time. My ticket was cheaper by plane, faster and more comfortable.
Positive experience: Nice people, everything was professional and on time. No instructions in English and the seats kinda hurt, but it was a quick trip. We got there before we were supposed to.
Thanks a lot for your feedback. It really helps us to improve everyday. We'll definitely work on them.
Negative experience: They say your shuttle leaves at 3 but it's not true they leave at beofre the time they tell you so you have to be there an hour before because you dont know when there gonna get there , and the seats are super uncomfortable
Fantastic experience: Friendly staff clean van, very comfortable
Positive experience: The whole establishment need to have more respect for our time!
Fantastic experience: Great company!
Negative experience: PÉSIMO SERVICIO Compre mis boletos IDA Y VUELTA con anticipación en su página de internet, me llego mi confirmación al correo de que era un viaje REDONDO, confiada de que así iba a ser ya no marqué. El día de la ida el camión llego 2 horas tarde ni una disculpa por parte del personal recibimos, justificándose de que los viernes y domingos son días de tráfico y que ninguna compañía es puntual. En el camión no se toman medidas preventivas COVID, vas casi encima del de a lado. En el día que era mi regreso marqué para confirmar la hora de mi viaje y el de mi hermana pero resulta que no existía mi boleto en su sistema, que al parecer en la página de internet no se cobró viaje redondo solo se cobró de ida cuando a mi en mi confirmación me aparecía que era ida y vuelta hasta con asientos seleccionados de ambas reservaciones (mi hermana y yo) Como era de esperarse no había un supervisor disponible y la señora de la ventanilla solo se justificaba diciendo “no es culpa tuya ni de la empresa” pero tampoco tenían solución. Tuve que pagar 60 dlls de un boleto que se suponía que me saldría en 40 dlls Porque no se realizó el cobro completo en su página de internet, haciéndome tomar el lugar de mi hermana por urgencia de que me tenía que regresar y ella viajaría al día siguiente porque para el día original ya no había más espacios porque como repito, llenan la van no hay distancia dentro y no les importa que su sistema no cobre bien a los clientes al parecer haciéndonos cambiar nuestros itinerarios. Me dieron el nombre del tal supervisor para que me “quejara” después con el por teléfono como si me fueran a solucionar algo después de que me hicieron pagar un boleto que ya había apartado y comprado mediante su página que repito me salió más caro de lo que se supone que me iba a salir en mi compra original nomás porque su sistema no sirve.
Dear Liarely, we appreciate you taking the time to comment on your experience with our service. We regret that it was not the best since it is indeed our goal to provide a convenient, reliable, and satisfactory service. Please allow us to address the issues raised in your message. Your report about inconveniences with our web system is actually the first we have received, which catches our attention. Our technicians have tried to reproduce this problem in order to verify if it is indeed a system error, however, none has been found. We will continue to study the case. Nonetheless, upon analyzing it thoroughly, we noticed that after making your first online purchase - in which you obtained only a one-way ticket and charged a single journey - you proceeded to make a new purchase, this time for a round-trip ticket for your sister, and everything went as expected. We trust that whenever you follow the same steps you took in the second purchase, you will manage to make a round-trip reservation without issues. Moreover, in light of the inconvenience where, needing to travel back, you found that you did not obtain a return ticket, we authorized that in the new purchase for your return, our seller granted you a courtesy discount of $26. Addressing the next topic, we, as members of the essential industry, have managed to stay afloat during this pandemic by providing reliable transportation for those with an essential need to travel. We carefully disinfect our vehicles before and after each trip; and, like any other transportation company, we require passengers to wear an appropriate mask while traveling and to refrain from doing so if they have symptoms of being ill. However, as a company that depends on people traveling, and due to the fact that this pandemic has caused significantly fewer trips to take place compared to ordinary times, we have also had to reduce our operations by scheduling fewer departures per day - adding to the fact that, due to the size of our vehicles, it is impossible for us, or any similar company, to guarantee a distance of 1.80 meters - passengers often have to sit next to each other, just as they would in planes, buses, or other shared modes of transport. We have asked our passengers to contribute to the safety of the trip by also adding some personal safety measures, but it is completely understandable that some may still feel exposed when traveling in such environments. We regret that you felt you had to rate us poorly due to these factors. In the future, we will ensure that passengers are fully aware that on our shared intercity trips of 14 passengers, they may have to share a row with other essential travelers. I conclude by reminding you that traffic conditions, which affect ground transportation services in general due to their high degree of uncertainty, have also affected us at times. Although the vast majority of our trips leave on time and we are known for having punctuality, there are situations where our journeys inevitably get delayed, for this we apologize and try to continue collecting data and reintegrating it into our analyses to prevent this. We greatly appreciate your understanding, and we remain at your service for your travel needs. Thank you.
Fantastic experience: ????♀️
We appreciate your rating very much!
Fantastic experience: Nice
Thank you very much!
Negative experience: Please never take this shuttle! This is not the first time there have been many inconveniences! The second time I traveled to Las Vegas, the shuttle broke down in the middle of the desert! We waited for hours for them to pick us up in unbearable heat! The third (and last) time a lady was complaining that she bought her ticket but it didn't show up in the system. She got on with her little girl and didn't want to get off.. they made quite a scene! She was arguing with the driver and the guy in charge. We couldn't leave until 1 hour and a half after the sheriffs arrived to get her out. On the way back to Los Angeles, we were cramped up with another family behind us. Just to make room for a family full of kids!! Such bad service!
Negative experience: Paid $72 & some change to travel from Las Vegas to Los Angeles, I’m traveling during summer which it gets over 100 degress, poor air conditioned van, mind you these prices used to be way lower I believe at $42 & the vans (I dont think they keep them up-to-date mainly the air conditioning ) seem like they’ve been using them since the company opened. Mind you they pack these vans w 10+ ppl, we left a little before 2 mind you it’s 5:40 & we’re barley half way there. It should not take more than 4 hours to get to Las Vegas to Los Angeles period. You’re paying almost $100 to travel in a poor air conditioned vehicle you’re better off taking a greyhound. The driver was very timid, the reason why people drive atleast 5-15 miles higher than the speed limit is to cut down travel time which we all know can be very exhausting. If i’m paying almost $100 I should be guaranteed a vehicle that is air conditioning ATLEAST.
Negative experience: Pretty sure this is the place I called that only was in California. They didn't answer and I was trying to go somewhere in Las Vegas. They should at least change the name or description
Fantastic experience: Great service .. i do recommend them
Thanks for your appreciation!
Negative experience: I'm sorry but I have to change what I said earlier, very poor service from the girl who attends the office in Los Angeles. Not friendly, the bathrooms have no toilet paper and they don't give you any if you need it. Another thing, a decrepit old man came out scolding an elderly person because he didn't have his mask on properly while he was walking around the office without a mask. I do not recommend traveling with them.
Thank you very much for your rating Enry, we appreciate you taking the time to share your experience traveling with us. In addition to our frequent maintenance program, we also diligently address this type of reports to correct them. This weekend, intensive work has been done to correct and prepare our fleet for safe travels, but to ensure that the van you reported is already at 100%, could you please let us know the exact date you traveled and at what time? Thank you very much in advance.
Fantastic experience: First time in Vegas. Divers are very helpful an polite. Can't wait to go back.
Fantastic experience: Great price for anyone who comes and goes to Los Angeles.
Thanks for your appreciation! It's an honor to be of service for you!
Negative experience: Good service, given the circumstances, but the driver didn't turn on the air conditioning from San Ysidro until I told him just before entering Las Vegas. I think it was to save fuel... It was extremely hot, especially with the mask on. I think it's an abuse and a lack of respect because they charge well.
Marisol, first of all, I thank you for considering us as your transportation company. The vehicle you boarded was a 2021 van with only 3 weeks of use, and the driver John is a gentleman in every sense of the word. That same night you presented your complaint, we spoke with the driver and two passengers from the same route you traveled; they helped us as they were frequent travelers and provided their perspective. No one except for you felt hot or that the vehicle was not cooling. I would never doubt your word, and obviously, you felt that you would have liked the AC to be colder. This concern you raised here in the city after 5.5 hours of travel did not give us the opportunity to address it more during the trip. In conclusion, we would have liked to know your concern in advance to address it as you deserve. As a company, we provided you with a good vehicle and an excellent operator. I hope you consider us for your next trip and change that perspective.
Positive experience: Fast affordable service!
Thanks for giving us the opportunity to serve you!
Fantastic experience: L.A to Vegas bus. A+
Fantastic experience: This is the spot to go if u Wana travel n get there asap not expensive n it's a good fast safe way to travel
We appreciate your review a lot! Thanks for riding with us!
Negative experience: Unfortunately, I ended up on a day when they did not have good control of their passengers. For major reasons, I arrived at 9:30 PM and my departure was at 10 PM, literally on time. They left arguing that all their passengers were there and that they could leave early if everyone was present. My question is, why did they leave if there was still one passenger missing and it was not yet the scheduled time? The good thing was that the driver waited for us to reach the Las Vegas exit.
Fantastic experience: Very nice shuttle service
Thanks for your 5 stars Amy, we were glad to be able to serve you.
Fantastic experience: It was great
Leave your opinion about Las Vegas Shuttles Corporation:
Las Vegas Shuttles Corporation appears in the following listings:
Other travel agencies that might interest you
Sharelife Vacations
Stay Vegas/ Open Dated Travel
Las Vegas Mania Tours 라스베가스매니아 관광 여행사
푸른투어 라스베가스 (PRT TOUR - LAS)
Holiday Systems International
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Colombia
Denmark
España
Finland
France
Germany
Ireland
Italy
Mexico
Netherlands
New Zealand
Norway
Portugal
Switzerland
United Arab Emirates
United Kingdom
United States
Uruguay