Tornado & El Expreso Bus Company Chicago

Negative experience: the attitude of one of the drivers was very aggressive.

Fantastic experience: Good experience

Fantastic experience: Very good service, the drivers are very friendly

Fantastic experience: Great service from the attended taking my ticket purchase

Negative experience: Need to train driver a dam tornado bus ran me off the interstate today

Fantastic experience: Good service and very beautiful Mariela

Negative experience: Reckless Driving i57 Southbound Illinois Bus 11752!!!

Fantastic experience: I liked the trip in these trucks and recommend it to those who want to travel to their destination

Negative experience: Terrible

Negative experience: Very unpunctual, dirty from Dallas to Chicago, the connections to charge the phones do not work, honestly I do not recommend it.

Negative experience: they did not want to refund my ticket

Fantastic experience: Hello, good morning. I would like some help. I lost my passport on a bus of the company, where I traveled from Brownsville to Chicago, transferring in Dallas. On Thursday, June 20. I would appreciate your help.

Negative experience: Terrible service and reliability. The buses leave whenever they want; if you want to get on your bus on time, you might as well camp out for several hours beforehand to see if you get lucky. NOBODY TAKES RESPONSIBILITY FOR ANYTHING. Terrible seats, uncomfortable and UNUSABLE for a 2-day trip. Don't take these buses unless you want to have a bad time.

Negative experience: Not a serious business! Changed the time of departure from 3:30 PM to 2:30PM without any notice! The front desk guy said it is a problem from the head office, then I called the head office and said it is a branch office problem. All they are washing out their hands and not taking any responsibility. Unless this is your only option, take it, otherwise find a better option to travel

Negative experience: Able for a question about the weight of the bags and the guy. He was very rude. I had to hang up. I won't buy tickets with you again.

Fantastic experience: Good experience

Negative experience: Terrible service, they never check the restrooms, all dirty and in awful condition. You tell them you need to get out of the restroom and they don't clean it. They act all dignified and even scold you. Expensive tickets, old buses, terrible service. If I could give it minus 100 stars, I would.

Negative experience: Suddenly they changed my bus, without informing me or checking that my luggage was going with me. I almost lost my suitcase on the other side, and I was left waiting for more than an hour for the bus to be ready.

Negative experience: They lost my suitcase with clothes and accessories, and they told me that they could only offer me a discount on a future purchase. Take care of your luggage if you travel here.

Positive experience: Very good service, very professional!

Negative experience: Ok just someone playing gangster music with foul language with small kids on board for about an hour

Negative experience: My son had money taken from him during the border check. He is a US citizen and a Mexican citizen, holding dual nationality. I don't think it's fair to pay $300 for the ticket from Chicago to Queretaro, and the transport company cannot prevent this. I believe they are involved in the same scam. I will never send my son with this transport company again. Be careful in case this happens to you too.

Negative experience: Don't travel on this bus. They say to be at 8:50 AM to leave from Coeneo Michoacán to Chicago, and it turns out they make people wait in Morelia until 1 PM, then leave from there stopping at every little town. I asked if it was a direct route without stops at every ranch, and they told me yes, but now it's 6 PM and we're still stopped for more than 1 hour here in a small ranch. Who knows how many more stops they will make. The worst service is here with Autobuses Tornado. I will never travel here again, so better inform yourself well before buying the tickets!

Fantastic experience: Excellent service very clean buses, great job....

Fantastic experience: The young man who weighs the bags is very friendly and helpful, always attending with a smile and a lot of charisma, as well as being very handsome and attractive. Just for that, I will give him 5 stars, excellent service at the Chicago terminal.

Negative experience: I do not recommend them; they are in very bad condition, the trucks are very old and uncomfortable. On December 19, we traveled to Mexico. There was air coming in from everywhere, it was very cold. Everything was very bad.

Negative experience: Seats not comfortable, dirty, no space between one seat and another. Smoking is not allowed and the drivers smoke all the way, the bathrooms are disgusting and have a very bad smell, the worst movies. And worst of all, drivers with cell phones texting while driving.

Positive experience: Nice small bus station

Fantastic experience: Small but nice bus stop

Negative experience: The worst buses I have ever traveled on, too uncomfortable for a two-day trip. Besides, they are super dirty, the smell is ingrained in the fabric of the seats.

Negative experience: Very bad experience, nothing published on Facebook is true, the schedules they give you are not met, the seats are very uncomfortable, there is no space to stretch your legs, I totally do not recommend it.

Fantastic experience: Excellent service. Very good drivers 100%

Negative experience: Not a well-structured business.

Negative experience: I do not recommend it at all. In Chicago, I bought the tickets from the front, and they did not honor them. We were left waiting for 4 and a half hours to transfer in Nuevo Laredo. Super dirty, disgusting. The bus shakes as if it is about to break apart, and for a trip this long, they are irresponsible.

Positive experience: They are punctual in departure. The place is somewhat small and people crowd. The buses have an aesthetic rating of 7. Interior rating 7. Needs a bit more cleaning. Does not meet the WiFi service they offer.

Negative experience: The worst trucks I could have been in, I imagined something completely different but they are old, dirty, and not at all comfortable for a 25-hour trip. To be honest, I do not recommend them.

Negative experience: Terrible service, we waited 15 hours for the connection bus to leave, without being informed before purchasing the ticket.

Negative experience: Buses not well maintained. Dirty seats, nasty restrooms on buses. Broke down with one bus. Luckily one passenger knew what he was doing and directed the mechanic and helped him.

Fantastic experience: Thank you for your services. Very kind.

Negative experience: Office too small,also trips from Dallas to Chicago are often made in old Very, Very uncomfortable old Volvo buses.Long bus trips should be made in newer and more comfortable buses. Will be a long time before i choose Tornado Bus Company.

Negative experience: Just because it was our first time traveling throughout the US, I had some personal belongings missing. I was told that the luggage was opened and the workers there had to return the things back inside. I was never able to look at what was going on, but my God, why would the luggage be open during the entire ride? They were all closed. Obviously, my things were stolen from these males. This happened while we were in the middle of crossing the US to the Mexican border. Never using this bus company again. I wish I had evidence in order to sue them. Zero stars from me.

Negative experience: Very terrible service and waiting time at the different waiting points. Honestly, I wouldn't recommend it to friends and family. The bathrooms are very dirty in the offices.

Negative experience: They have only one men's bathroom and only one women's bathroom. The living room is very small and the buses arrive together. The soda machine just robbed me.

Negative experience: The worst experience of my life, I wouldn't recommend it for anything in the world, the service was terrible from their staff except for one young lady at the window, the drivers were rude, the bus was dirty, it was a complete mess, dirty everywhere, one thing is that they are old buses at an outrageous cost and another very different thing is tolerating bad treatment and poor conditions for their clients, nothing at all is incompatible with kindness and cleanliness. With all due respect, their motto should be (no security, no comfort for our passengers). My experience was so unfortunate that I got off at the border and decided not to continue my trip on that transport. I hope this is a constructive criticism so they can see the significant areas of opportunity this company has to improve and it reaches the right people. Therefore, I absolutely do not recommend it at all, and be careful.

Positive experience: Well the person who was suppose to pick up was late 20 min or so. I ended up driving to the Chicago location for drop off. The people who work here are extremely kind. I do recommend using there services. We tracked the bus only because the person in it is someone that we care about and they really drive well. They follow speed limits and made it to each destination on time. The only thing I would say given the information that was relayed on me is that bring a comfy neck pillow and make sure you don't over sleep because if you miss your bus stop they will not drive you back. Over all she had a good experience I dont know if they have a charging station in the bus. I guess that will be on update for when she gets back ill ask.

Fantastic experience: Took bus from Brownsville to Dallas, great friendly services,good, courteous driving, right on time, drivers with good sense of humor restaurant on stations nice and delicious food, free coffee , I recommend this bus line,will ride again.

Negative experience: Unorganized and unprofessional.

Fantastic experience: Need more restrooms

Fantastic experience: The service is very good, I just have a small observation about the transfer from one unit to another; sometimes it takes 2 hours, which is a long wait. Everything else is very good, thank you very much, bye!

Positive experience: Seats need to be wider and more room please

Negative experience: So messedup got here at 530pm and the dam bus is not getting to Dallas until 1100pm! What the heck! Need back up busses! Alot of busses coming and going! This place is a disaster!

Negative experience: Poor communication and they lie about there timing when passengers arrive since I have to drive two hours to Chicago was there at 9am and now being notified it will be til 5 pm .. especially when they are elder andher Mexico phone is not working .

Negative experience: The buses rented by the company are very narrow and sell the SAME seat number twice and require transfers, which is a big hassle. When they gave me the ticket, it said Direct, but that is not the case.

Positive experience: My Brother took this bus from McAllen, Tx to Chicago 1 day 24 hour transit... Spanish based

Positive experience: Good service.

Fantastic experience: Small place. Strict on extra luggage.

Negative experience: You pay more for a direct ticket and end up getting something else, and they still hold you up somewhere else just because of their incompetence. You call customer service, and they just transfer you from one line to another and simply wash their hands of it and don't help you... terrible service

Negative experience: Their bus ran me off the road while trying to change lanes and did not stop or do anything. Passenger took a picture of the bus and when we called the number they kept transferring me or just hanging up. Finally when I got someone to speak to me they said I had to call back the following day and would give me no names or numbers for anyone to reach. Do not use this bus company.

Negative experience: Never, never, never again will use the service again. Very poor customer service, if there was a rating zero I would give it.

Negative experience: The most stressful trip and the worst, they are super uncomfortable with broken seats and they sell tickets as if it were first class, hahahaha not even fifth class. Moreover, they don't have water in the restroom for handwashing, which is essential during COVID, not even hand sanitizer, and the wait for the transfers, don't even get me started, it's long hours of waiting. The secretaries are super arrogant, and the only good thing is that they say it's direct, because if it weren't, we would be traveling all week. I think it's not fair for passengers like us who travel long hours, even days, with our little kids. Such incompetence on the part of the company; I would never recommend anyone to travel on this TORNADO line. I wouldn't recommend it to anyone.

Negative experience: Terrible service at AUTOBÚS EL TORNADO with no parking or waiting area, they only think about charging and it is not a good place to serve paying customers like us, especially in such a dirty place with only one bathroom for children and adults!!!! It's a disgusting place and you can't ask anything because they are rude, they don't even do that right, and it's their job to inform and treat customers well because their business exists thanks to us.

Fantastic experience: Super small spot but the service is hella great and they don’t make u wait long at all! Love this bus company!

Negative experience: The truth is that the damn woman at California and 35 was really rude; I don’t know how they have people like that there.

Negative experience: This company just deceives people all for the sake of selling tickets. They tell you that the bus will leave at a certain time, but the truth is they make you wait until they want to. Well, it is simply until they fill up or try to fill the bus. I traveled from Laredo, TX to Chicago, IL, and they made me wait in the Dallas, TX station for 6 hours. When you asked how long it would take to leave, the only thing they would say is 'the bus is delayed.' But the reality is they were waiting for buses that were coming with people from other states to fill the buses going to different states, including the one to Chicago because they had many buses parked there. This company does not care about making people wait; they only look out for their business, and they don’t remember when they started there if they were direct and punctual.

Negative experience: Very bad service. On a supposedly direct trip from Querétaro to Chicago, 41 passengers were made to wait in Dallas for 3 and a half hours for 3 more passengers to board. Now we are stuck at a gas station. We've been stopped for an hour and a half and who knows how much longer they will take. This is ridiculous.

Negative experience: They sell you open tickets and tell you that you can exchange them, and when you call, they say that you can already exchange them. Don't buy them, I don't recommend them, they are liars.

Negative experience: The service is very bad, the drivers are very arrogant, the air conditioning in the buses doesn't work, the bathrooms are not very clean, they are disgusting, besides the seats are very cramped and the buses are very old, and people sit wherever they want, so what's the point of giving a seat number if they don't leave at the time you say? It's completely disgusting to travel with this company....

Fantastic experience: I caught the bus out of Chicago, IL I was the only African American on the bus at 4 pm on 3-18-2022 on my way to LaredoTx, when I tell you everyone treated me wonderful from the passengers to the bus driver to customer service at every stop this was better than Greyhound, I couldn’t speak any Spanish but everyone tried to help me understand everything my drivers (which there is 2 on the bus one sleeps while one drives and vice versa) talked in Spanish then came to me and explained to me how long breaks were and where we were stopping keep up the great work Tornado bus, you guys are worth every dime I spent I don’t mind spending my money on great service like there’s, even the young lady that did my ticket over the phone was great. Diana De La Rosa Lujan thank you for explaining what to expect!!! This company will definitely get my business thanks to everyone I came in contact with at Tornado bus you guys rock!!!!!!! My drivers were super nice!!!!!!!

Negative experience: Tornado is just another company that does not care or cares very little about its customers. I called customer service twice to try and solve a problem with my mom's round trip ticket. It was a simple miscommunication on their part, but now they want to charge my mom twice. They said they would call back within three days to see if they could do an exception, but never even bothered calling. Ms. Juani who is supposed to be the manager for customer service claims this company has been in existence for 30 years, but they don't even know how to solve mistakes made by them.

Negative experience: Waiting for a bus in Champaign, IL. In ticket they say departure is 8.15 am. It became 9.20 am it’s still not here. Called the customer service and asked they said 30-45 minutes delay. After this time passed I asked again and they said they are not responsible from anything. They just ruined my thanksgiving week. Please don’t do any plan by trusting these people if you have money. I feel like I am cheated and lied by this company. Here is update: The bus came after 2 hours and I was missing my flight if I enter that bus. Then I needed to call an Uber to catch my flight. When my Uber came bus also came (at 10:22 am) I said I can not enter bus then I will miss flight. And I didn’t book a bus for 10.22 I booked a bus for 8.15 am. When I call the customer service they said 1. bus came and you didn’t enter so no refund Then I explain the situation to them. 2. Bus came and you were not there so no refund we don’t refund. This situation was pretty stressful and at the end they blamed me as a disrespectful person. I was waiting in that gas station from 8.00- 10.30 for 8.15 am bus. And it didn’t come. I didn’t book a bus for 10.30 am and they said no refund. I really don’t know what to do and in US there is no customer rights place that I can complain about this. Please let me know if there is anything to get back my refund. Thanks

Fantastic experience: They always had open seats. Every time you need to get out and go ASAP, well MAYBE at least one day wait tops.

Fantastic experience: Agreed

Fantastic experience: Very good attention and good service, just wish they would take a little more time at the stops and it would be excellent.

Fantastic experience: Great service

Negative experience: This is the first and last time I use this bus line. We made plans with family, friends, and business meetings. We called the bus company and asked how many bags we could bring with us, and they said 2 bags per person. When we got to the station, they said we could only bring one of the bags, so what are we supposed to do with the other one? The bus was 1 hour and 20 minutes late. The bus driver just said, 'Okay, put your bags in the bus.' The bus driver and the lady at Waukegan station were not really professional. After we asked them to let us bring our bag, they said we could bring the 2 bags if we traveled 2 days later. We ended up leaving the bag at the station. We could not change our plans. Will not use it ever again.

Fantastic experience: My family always travels by this bus line. It's very convenient, and the staff is always very friendly, especially the cashiers.

Negative experience: Everything was okay except the chair are so reduced

Negative experience: First they gave me the wrong boarding address, they left me lost trying to catch a taxi, making a thousand stops at a terminal in Texas, Dallas. We were there from four to eight, they drove for another forty minutes and then stopped for half an hour. Here we are still. I do not recommend this company, their employees are very rude. In short, I do not recommend this company.

Fantastic experience: Boys did very well on their travels. They were heading home.

Fantastic experience: Pretty decent

Negative experience: I've traveled w tornado busline for 13 years. This last time was bad from Illinois to Dallas. To start they gave me wrong hour to show up. The bus driver was yelling at my husband. He almost hit three cars on the way. People on the bus were fighting w bus driver. Yea! Bad

Negative experience: The service was very bad since we entered Texas. They didn't stop to serve food until about 4 hours later. There were sick people with diabetes and 2 pregnant women who were complaining. They need to change their strategies. We were left waiting for 2 hours in a place that I don't know while waiting for a bus change, and they put us on a bus with very cramped seats; they weren't spacious like other buses they have. They gave us the worst bus, and there was no water or soda available. I had a very bad experience. Oh, and another thing, the drivers are not friendly; they are very rude.

Positive experience: Good service

Negative experience: Bad buses ac doesn't work

Positive experience: They did not keep the shedule, so if they told you that there's going to be 10 or 17 hours expect delays for about 3 or more hours.

Negative experience: Bought tickets was told was only going to be 2 buses turned out to e 5 buses.

Fantastic experience: Great service

Fantastic experience: Tornado bus Company always takes care of me well!!

Positive experience: For Chicago, it's a really long trip, the seats are a bit cramped, it's not that bad really, the only downside is that there are a lot of stops.

Negative experience: This company has very inept personnel. Not organized at all.

Negative experience: They sell you tickets and assign seats but never keep their promise. Don't travel with them if you have minors cause they tend to seperate you.

Fantastic experience: I like the service, very affordable.

Negative experience: Very unprofessional company, they first charge you and then tells you their conditions for traveling with then and refuses to give you a refund if you don’t agree with them , very bad service

Negative experience: No social distancing and it's too small

Negative experience: I see many good comments, however, I had the opposite experience. They have very abusive consumer policies, apart from offering certain services that they are not capable of fulfilling, and then they tell you no refunds. They are unprofessional and abusive.

Positive experience: Excellent treatment.. Respectful drivers.. Everything was very good

Fantastic experience: Very polite and enough staff to direct people. Half of trip the bus phone chargers did not work..but here in Chicago got fixed and my trip continues normally..Thank You Tornado for takin care of the issue...

Fantastic experience: I traveled from Houston, Texas to Monterrey, Nuevo León, Mexico in November 2020, and it was my first time. I can say that I really liked the service that the bus provided. I hope to travel again in the future.

Fantastic experience: Very good sopes go there alot. Nice people

Negative experience: The prices are quite high, before it was $99 to McAllen, Texas and Laredo, Texas, now it’s $250. My plane ticket cost me $101 from O'Hare to Mexico on December 31, 2020.