AAA Oceanside Insurance and Member Services

Fantastic experience: This is the first time I have used this AAA for a DMV issue. I was coming from work and tired. Kristy the teller that helped me was so wonderful and professional, each time I saw her. I did something wrong in filling the out paperwork. When I realize it went back the next day. She was so kind and helpful in fixing it. We’ve been members for over 17 years. l appreciate wonderful Customer Service and that’s exactly what I got from Kristy. Thank you

Negative experience: They should have more of let’s see what we can do attitude versus nope we can’t help you sorry without even looking. The lady I dealt with didnt want to look in the system to see if she could help me. Just looked at my paperwork and said sorry can’t help you even if she can’t help me at least make sure the info in the system is verified. I paid to be part of the auto club. The least they can do is look. Terrible customer service.

Fantastic experience: Giving a shout out to D. Garcia from AAA who came to are rescue when our car broke down. His customer service was excellent and he was very nice and helpful. My husband and I appreciate his help and knowledge of what to do to. Thank you!

Negative experience: ** Please read the bottom of the review for clarification. I have no issue with AAA and I never have. ** I have been a member for 25 years. I have worked for AAA as a call receiver, dispatcher and radio dispatcher. No one I knew while working at AAA would have ever treated a customer the way I was treated by the CSR on October 15th last week in the AAA Oceanside office. It would have been grounds for immediate termination. I had a terrible DMV mix-up that was not my fault and I just needed advice/guidance on how to handle it. My boyfriend was with me and said the CSR was treating me like an old lady with Alzheimer's. I explained my situation, of which she had no interest in hearing. The CSR asked me several times if I was sure I had mailed the Title certified mail and each time I answered, yes I had. The last time she asked me and I answered yes, she literally said to me, "I don't think you did." A customer service rep was calling me a liar to my face! I can't believe this woman has a job dealing with customers. I went home and found the tracking number, and verified that it had been received by the DMV Processing Center in Sacramento on 9/20. The next day, I spoke to somebody on the phone at the DMV in Sacramento who advised me that the "DMV was behind in processing." The DMV woman was very kind and able to provide customer service correctly and efficiently. I have been in customer service, including at AAA and I would never, NEVER treat anyone the way that the woman from Member Services treated me. I've never registered a complaint before now, but this woman was so rude and arrogant. I don't know how she has a job in customer service when she calls a customer a liar to their face. I will never go to the Oceanside AAA office again. I would suggest to anybody that goes there and gets Layla to wait for the next available representative. She showed me nothing but disrespect, contempt and rudeness. Anybody who knows me will verify that I am kind to absolutely everybody, whether I know them or not. If I could give that CSR some of my excess empathy I would, but I doubt she even understands the word. Layla showed a complete lack of empathy. I believe she should not have a job at AAA anymore, that is how angry I am. Okay I am much calmer now. As a former AAA employee I know they have very high standards and I am not saying that everyone in this branch is not doing a good job, that's not true. Most AAA employees do their very best to serve their customers needs whether it's for road service or travel or DMV or whatever it is you need. My complaint is about one person, not about the entire branch and definitely not about AAA itself. I think that it is a wonderful business and I am proud to be a member of AAA and have always had good service when I was broken down or needed a tire change or something like that. All of the drivers that I have encountered as a member, as a customer and when I was a dispatcher have been very kind and very thorough. I am still very upset at the way I was treated but I don't want it to reflect on everyone at that branch or AAA. Like I said this was the first time I ever registered a complaint I am still not very comfortable having done it however that is how strongly I feel. I was treated so badly that I had to speak up. Maybe she was having a bad day. My Hope Is that she will receive some further training regarding how to treat the customers of AAA and that her service will improve. It is not my wish for anyone to lose their job.

Negative experience: I love AAA. It is a tremendous value and I think everyone should have it. I know I have saved money using AAA My latest service for a battery felt more like a sales call than an effort to help. The jumper cables he used were so tiny and cheap I would only guess they were designed Ito failed . I will never know if the car could Ed cas l Ed witht vbeen started by someone who Ed realty wanted to start it but it cewas suspicious. I believe this is the only bad review I hage ever written. AAA is generally amazing but few RSS this contractor Sea

Fantastic experience: Walked in a little unsure of what I was doing but luckily I was helped by Carter! He was so helpful and explained everything with detail and made me feel comfortable.

Fantastic experience: Went there for help with making a trip with less than 2 weeks notice and unclear on what to do, and Jennifer was super helpful. We were out of there in 20 minutes, including payment. She was so great to work with that we now booked a Disneyland package with her as well, and she was extremely helpful and knowledgeable, making recommendations based on our needs and wants. Thank you!

Fantastic experience: Quick fantastic service. Love this place. So much better than the DMV Well worth the membership fee!

Negative experience: On Google it said their hours were 8. AM in the morning, I drove all the way over there and then when I get there. The sign says for services 9 AM. Then it had another sign that says after hours phone numbers. What a waste of time, gasoline and energy? And I was going there to get a disability placard. After having had surgery hadn't been able to drive and the yknee is in such pain that I can't hardly stand it. I had a full l knee replacement 06/13 2024. So you can see how long it has been that I have been suffering. So if you need a temporary placard after your surgery, please ask the doc.They're to give it to you the information before the surgery. The morning I went in for the surgery. I had to go upstairs to the office to get the paper to fill out for the d. M, v the doctors already signed his portion. And I had to sign mine to get a temporary disability placard So don't count on people to give you what you need for the post ups.Items ask questions, ask questions, ask questions. Hopefully, you'll ask him of the right person and they'll give you the correct answer.Good luck

Fantastic experience: The ONLY place to do DMV Work!!!!!

Fantastic experience: Virginia Reynaga helped me add a vehicle to my insurance policy , my 2024 Honda Odyssey is finally insured

Negative experience: Very rude lady. You occasionally run into some bad workers, but put them into a position where they don’t have to interact with people.

Negative experience: We live close to this AAA And for that reason, there have been a number of times that we have tried to go there We have always been treated rudely by each person we encountered We went yesterday to plan our lifelong trip as we are nearing 70 years old and have never traveled out of this continent We chose to go to Italy the girl we had said she lived there for four years and would help us make decisions She ended up scaring us about even traveling to Italy and renting a car (Not Cool ) Talking to people, who have been there and knowing who we are as people, we feel confident that we would be able To create A trip to Italy that would be fit to our taste and our disabilities However She like every other person we have ever counted there over the last six years Did exactly the opposite that we were hoping for We have never had the same experience in the San Marcos office where they have always helped us are the other offices throughout San Diego that we have Visited I don't know why or who runs this particular AAA office For so many years no matter where we lived in this country ... We have been members and never ever anywhere that we've traveled we have Been treated in this way I walked around the entire Offices and it feels as though people hate their jobs, except one young man that was smiling and exuberant joy If Your job is to help people this particular AAA is totally off bounds Morally I'm just totally disappointed in their lack of being able to even care enough to help a person All we wanted was help booking a trip and knowing where to go We were treated without any help and told that we needed to go home and do some more homework because obviously we haven't figured it out enough On our own I thought, figuring it out was why we went to a travel agent. I thought that was supposed to be part of their job ! Not to scare people to want to travel abroad ...Especially at our age, (we've waited our whole life, ) to be treated like this and to leave scared to go to Italy was so not ok !!!:( They get a 0 in my book Very Bad energy in there I hope I never go back !!!

Negative experience: Typically have a great experience here but today with my registration renewal the lady with the short curly black hair was terrible. Rude and couldn’t tell me why there was “extra charges” on her end of my renewal. Also didn’t count my money out to me and had no name tag. If you hate your job don’t work there everyone at aaa is typically great here been a member about a decade what a horrible experience at 9 am thanks lady!

Fantastic experience: simply excellent service!

Positive experience: Registration renewal at AAA is no longer convenient but another long wait. The parking lot at AAA is starting to look run down with trash and sketchy

Negative experience: They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything! I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO DAMN JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!

Fantastic experience: Service was quick and easy. Best to come early when they first opened. Took me less than 10 minutes to get what I needed done.

Fantastic experience: The friendly staff quickly fixed the problem with my vehicle registration. I should have come here first and skipped DMV hell.

Positive experience: Acquired new car insurance due to prior insurer lost my account due to playing 'games'.

Negative experience: The travel department does not take phone calls. Prompts you to leave a msg and will return your call.

Negative experience: One the clerk on the DMV side , got a little ego trip & was rude ... , but she got her ego checked ✔️❗️I don't play that ...

Fantastic experience: Awesome service all around! If your in need of a great insurance package, I would recommend AAA.

Negative experience: The lady who helped me had an awful attitude. She didn’t give me back all of my paperwork and when I asked for it she said she didn’t have it but didn’t even look to see if it was left behind.

Fantastic experience: David was so nice can out help me with my flat tire !!! He was so good nice kind and super efficient. Then he told me it was a second day amazing.! Thanks so much!

Fantastic experience: Renewal of my registration for my car and was in and out in approximately 15 minutes. Outstanding customer service!❤

Fantastic experience: I went in for insurance purposes and it didn't take long at all to be seen and take care of what I needed

Negative experience: Two starts because the employees were very friendly. However, it would have been a ONE or a ZERO star review because the reason for this post was either a BIG mistake or a scam. Like an almost $300 dollar difference mistake!! I went with my friend Michael to this location to remove a 150cc scooter from Non-op. Our paper from the dmv said $130 for registration. AAA said it would be $426. And that we’d have to pay two years because we were taking the scooter off non-op early. WHAT. Us being shocked said we’d just go double check with the DMV. Sure enough DMV said only $133 for registration. Not $426 like AAA said. When in doubt sometimes waiting at the dmv is worth it. Hoping it was just a mistake.

Negative experience: Waited for 3 hours to transfer a title. Should have just gone to the DMV. Very unorganized and understaffed.

Fantastic experience: Planning another cross-country driving trip so I got my maps to figure out the routes! They are so helpful!

Fantastic experience: This AAA branch is phenomenal! The wait is never too long and they offer a variety of DMV services which is super helpful (I’ve personally gotten a handicap placard, registration and title changes done here.) Their staff is super friendly and won’t hesitate to help you fix a form or resubmit it ( Especially Christy - she was so nice and helped me redo my application.) All in all a great choice!

Fantastic experience: I truly appreciate being able to take care of DMV services here without having to wait at a DMV office.

Positive experience: There was no sign at the front indicating the need to check in at the front desk. I had a title change so I went and stood in line by the automotive counter only to find out after standing in line for over 20 minutes that I need to check in first upfront. I said to the lady that there was no sign indicating that and she said yes there is. I went back up to the front desk and there was clearly no sign. I suggested they put a sign to tell people to check in there first and they all just sort of stared at me blankly like it was no big deal. Wasting my time is a huge deal! Not happy

Negative experience: Very disappointed at the Oceanside Vista Way location. Showed up on Saturday to pay my registration and they decided to close early for no reason. Apparently that office does this often.

Negative experience: Worthless. Too many tiers. They actually asked me to pay for my own gas for roadside assistance.

Negative experience: I've been treated better at the DMV than at the Oceanside AAA office.

Negative experience: They don't accept discover card yet they don't say that until it's time to pay and you wasted your gas money day and time just to go over there to pay your vehicle registration ransom

Negative experience: Member of over 46 years. I can't even explain how very disappointed I am in the service. Have not used it in years but today's experience in dealing with the operator and the tow service leaves much to be desired. And yes after 46 years I will have to rethink continuing my relationship

Fantastic experience: Went in for my tags and change of adress. Quick, friendly service. EMILY was very polite and helpful.

Negative experience: Went to renew my registration which of done for last 3 years , Leo the manager accuses me of changing the price a bought my vehicle for in 2020 and tells me to bring my title in ! I ask what going to change if I bring my title in and than tells me I should go to DMV . Great service

Fantastic experience: I always prefer AAA to DMV. Friendly staff, no long lines. In and out quickly. I tell my friends to go to them too.

Fantastic experience: Excellent professional services. Friendly staff. Plenty of parking including disabled parking by the door.

Fantastic experience: Andrea and Vanessa were extremely calm and helpful. Registering vehicles is stressful especially when you are going back and forth. I appreciate their work and stellar customer service.

Fantastic experience: In and out so fast! Such a blessing to be able to skip the long lines at the DMV. Thank you AAA. I can run in and out on my lunch break.

Fantastic experience: Best company for tow support, dmv support and more.

Fantastic experience: I was able to get my business done very quickly.

Positive experience: Good place to go if you want to avoid DMV lines unless you have a lien sale transaction

Fantastic experience: Lovely and helpful staff that went out of their way to meet all my needs. Thank you!

Positive experience: Great services for members. Never too long to wait and friendly staff always ready to help.

Fantastic experience: Always friendly and I go in to pay my bill and they help get me out efficiently ‼️

Fantastic experience: Excellent COVID measures are in place at this AAA, which was my number one concern in visiting. Everyone I encountered was very kind and helpful.

Fantastic experience: SO glad I am a member so I can do my DMV transactions here...VERY convenient.

Fantastic experience: Great customer service. They really go out of their way to help.

Fantastic experience: It is so easy and fast to get DMV things done!!

Fantastic experience: They do a great service can't live without it

Fantastic experience: Everyone in this location is sooo nice and helpful. My husband and I came in to pay a big chunk of money (which is always stressful and unpleasant) however all of the employees are so pleasant, it made us feel so much more at ease. Thank you AAA Oceanside!

Fantastic experience: The staff are doing a good job keeping things safe and moving smoothly. I needed 2 services and there was only a few minutes wait between each of the stations.

Positive experience: They handled my situation with ease I was in and out in under an hour.

Fantastic experience: Friendly, helpful and I was in and out in about ten minutes. I had Patch with me, he just took a very quick nap. I didn't see the 'no dogs allowed' sign immediately, but no one said a word. So much better than having to go to the DMV.

Fantastic experience: So much easier than DMV! And much more friendly!

Positive experience: Time wise..PERFECT! Customer service at DMV

Positive experience: AAA is another place in Oceanside that I like. The people are friendly and helpful and you can get you DMV work done without having to go to the DMV. Except for Saturday mornings about 11:00. If you go then or anytime after that, be prepared to wait anywhere from 60 to 90 minutes.

Fantastic experience: Super easy to pay registration (cash or check only) and get the tags right then and there! Going to AAA is the only way of doing it!!

Fantastic experience: I love coming here for DMV services. Very friendly and fast.

Fantastic experience: Their protocols have been changed. After 90 days of regular road assistance membership, we can apply for an upgrade.

Fantastic experience: For local members seeking travel, auto repair and purchase, or insurance information, going to the office gives a personal touch as well as data. Staffing is down from the previous level due, I assume, to the COVID pandemic. Wait times are longer, therefore. Those available agents are uniformly knowledgeable and helpful. Masks are not required for those fully vaccinated members.

Negative experience: Waste of money all the time i go here DMV services can't do nothing the send me to la.plaza DMV , i was here was pack went to the la plaza DMV guess what i got all my things done under 25 min believe it or not! Amazing first time ever !

Fantastic experience: DMV renewals are so much easier at AAA....thank goodness my wait was about 20 minutes.

Fantastic experience: I recently bought an rv, so I took it to my insurance company AAA to see how much it was to insure it they helped my fiance and I get a amazing rate on all 3 of our vehicles, helped with registration, moving permits plus much more. We love AAA. Won't go anywhere else again. We got AAA for life!

Fantastic experience: Great, wonderful . Thomas the person who helped us was very professional, knowledgeable y the most important respectful.

Fantastic experience: Friendly service with the best rates. Already had to use roadside service it was quick and easy along with very friendly and knowledgeable professionals

Positive experience: Great way to take care of registration without having to deal with the lines at DMV. Thankfully I had a credit card because they wouldn't let me use my bank card.

Fantastic experience: First of all, I love triple a insurance. This location is very friendly and their service is so prompt.

Fantastic experience: I had to wait about an hour because if Covid-19 restrictions.... Other than that... I got everything I needed to take care of in a little over an hour.... Not bad

Fantastic experience: I love coming to AAA instead of the DMV if I can! It's convenient and they accept cards now. Everyone has been friendly and focused so far and I've been a customer for years.

Fantastic experience: These guys cut out the dmv. Now I don't have to go to the dmv anymore. What a relief.

Negative experience: So as a Member for many Years! They could do so much Better. We all know Business Protocols have Changed. But Seriously, they could have chairs outside for clients waiting. They can hand out a Buzz/Call when they are ready to see the next Client. U have to wait for over an hour and can't use their restroom. They advise U to go to the DMV, when U R paying for a Better Service. Disappointing! However, the Staff handles the Situation with patience and ease.

Fantastic experience: Great service. Tow truck driver stopped and helped me.

Negative experience: That facility are very slow and I'm very disappointed cause I stop between my break. people where called before even I was there first

Fantastic experience: They were great they also honored the price that was sent to me through the mail even though I didn't dring it with me. They also got the car transferred to my name which saved me a trip to the dmv

Fantastic experience: You can rest assured that the DMV services provided by AAA is in the top tier. They're very organized and efficient.

Fantastic experience: AAA is always awesome. So glad I can take care of my DMV stuff here. Trevor helped me out and wad very nice. You have to wait outside now but that's fine because you get to be in the sun. May need some more seats outside

Fantastic experience: Oceanside has the worst DMV that I have ever used. Thank god for the Oceanside AAA!

Fantastic experience: Great company.great services.ease of mind and support where ever you go.great notory services.maps. map books.Friendly advisors.friendly.knowledgeable.work very hard for your needs.i am submitting a copy of my representatives business card as i think she is the great.you will never go wrong.

Fantastic experience: It was a very fast check in and out please wait patiently since the covid 19 starting

Fantastic experience: I must say I now have my car Ins with them, because it was lower then there competition. When u have membership w/'em that u get all thr gr8 services they provide including many DMV services u need to complete . Except any Drivers License needs u'll have to visit DMV Staff is helpful & courteous plus there roadside assistance program.

Negative experience: I usually come Saturday mornings for car registration. But they seem to be closed Saturdays now. I can't come first thing since I work 5am to 1:30pm, Monday through Friday. Because of this, I have to wait in line after work. So it's like the working are punished for working. Since Iraq, there are things that I do to help keep calm and avoiding lines is one of them. Can't do that here. Plus, it's windy today, not fun standing in it. And be ready to pay cash. Last couple years, I made the mistake of thinking I can pay debit since the DMV can do it. If the lowly, horrible DMV can take debit, why can't AAA!?!?! There is also a member check in because of COVID. Be ready to wait upwards of an hour. I don't have full coverage, I'm on someone else's for roadside assistance. So, just using the membership for towing and DMV services

Negative experience: Not open for DMV on Saturdays anymore, gonna cancel my aaa membership because that was the only point in having it. Good job guys, lost a loyal customer who had been with you over a decade

Fantastic experience: Oh amazes me how many people have to go through this process. And AAA's their to be most Helpful oh zip problems today. No Complaints!!

Fantastic experience: Fastest and friendliest service I have ever had. Wehad to register one vehicle and do a change of ownership and registration on a another car. It took us no more than 15 minutes. Thank you AAA. For saving the time and the sanity that I would have lost standing in line at a DMV (or as I like to call it..the gates of purgatory) 15 minutes at AAA compared to a minimum of 3 plus hours watching my beard grow

Negative experience: I liked everything about this triples in oceanside till this saturday.i was there at 1pm they close at 2 pm keep in mind that .so if I'm there before ur closing time .how is it that the lady out front say u might not be seen cause we close at 2.never have this ever happened to me at any other place.now I did get there at 2 n try to get in I was there when ur hours are still open at 1.now wasn't the only on there that she was telling that to but we were all like well we are here way before u close makes no sense .might give it some time cause I've been with triple a for yearssssssssss.so I'll just give it some thought let that experience sink in to see if I look elsewhere for insurance.

Fantastic experience: They are providing excellent customer service during this Covid pandemic. Kudos to the AAA staff and leadership at the Oceanside facility!

Fantastic experience: Went to change names on car ins, house & Road Side service . Only waited 2 minutes. My new rep Johnathan H. Was so easy to talk to, and took his time. I didnt feel rushed. Infact I was so relieved afterwards! The line for DMV customers was only 30 min or less. Ive been with AAA for several decades & they are fantastic!

Positive experience: Wait was short to be seen and I needed to do both 'dmv' and 'member service'.

Fantastic experience: It took me maybe 10 minutes wait and 2 minutes to get my tags!! Fast and efficient

Fantastic experience: AAA+ for customer service! Rich P. is the man! He's knowledgeable, knows how to treat people, delivers on his promises, and will most assuredly get you the best quote he can. If you need insurance or membership ask for him, you won't be disappointed!

Fantastic experience: Got right in. The lady that helped me, did just that answered all my questions, and came with a couple solutions to my questions. She was professional and personable.

Negative experience: You can't get through to anybody on the phone during business hours. I was rerouted to AAA in the Midwest . The woman who answered the phone said she couldn't understand why she kept getting calls from California. Then I called again and I couldn't get a live person on the phone this time I ended up speaking with someone in the Costa Mesa Office, go figure!

Fantastic experience: Been with AAA for about 50 years now and they've always been there when I needed them great service.

Fantastic experience: I can't say enough about the dmv services at AAA. Saves me a bunch of time and hassle I'm not looking forward to having to go to the dmv to renew my license and I wish they had that service as well.