AAA Huntington Beach Insurance and Member Services

Fantastic experience: Everyone there is really helpful and friendly.

Negative experience: This company has definitely gone down in all facets over the past 12 years, and this office in particular likes to play shrewd smoke and mirrors games. About 13 years ago we replaced our slab plumbing and put the pipes above ground. Within five or six years, they sent us an overinflated premium and when I called to ask about it, I was told that there had been a lot of claims for slab leaks that year in my zip code (zip code profiling at its best). I then told him that we replaced our pipes and always paid out of pocket for slab leaks and asked if we could get a discount for our pipe replacement. He said yes and to go find the receipt. When we turned our receipt over to the underwriters there, they then said that our receipt was not acceptable. Another case of cat and mouse and going down the proverbial rabbit hole. After that, I went to this office and spoke with an older gentleman agent about my situation, who stated that it was not true about slab leak claims in my zip code (another lie since my zip code has houses all on slab) and that they do not give discounts for repiping. He then said that they can give a discount for a new roof. Just this past October, I called about an insurance policy renewal for another home I have to manage, and the person on the phone told me that I can get a discount for a new composition roof, which had just been completed in my own home, but the discount would be lower for composition and higher for tile. I just received my home insurance renewal with a 29 percent increase in the premium, with no history of filing a claim with AAA in the over 20 years I have been with them. I went down to this location to inquire about this and now I have been told that they will give me no discount for my brand new roof that cost $46,000 to replace. This is just another example of a scam that this company is pulling, and hopefully the insurance commissioner will see to it that auto club and the rest who are playing these mind games with customers get the stiff punishment they deserve!

Fantastic experience: One person has the kindest heart very polite very accounting philippe! Worth the visit because of people like him.

Negative experience: Absolute trash of a company. Zero starts if I could. Never showed up, then gave me attitude and hung up on me for asking when they would get there. You've been warned.

Fantastic experience: These people really go the extra mile to help thank you

Negative experience: The worst company you can deal with. They are a group of thieves who collect money under a false slogan, terms and regulations. Please review every paper before getting involved with this company and this branch in particular, and with the customer service of this company that leaves customers for hours without responding to them. What do you call this in the terms of this company?

Fantastic experience: Lady with red hair at the dmv is really nice and professional

Fantastic experience: He gets the job done quickly, knows his job well, and is kind. The AAA center manager is the best place I've been to.

Fantastic experience: Antonio is fantastic ! He’s brought my faith in humanity back :) thank you !

Fantastic experience: Thank the lord I went to this place instead of the DMV! Heather was the one assisting me throughout the whole out of state title transfer and she was so patient and informative! Her colleague Jordan was super nice as well! It made my whole experience so much better! Heather was so sweet and she made me feel right at home. I hope I go to her for any future auto stuff. She is truly the best!

Fantastic experience: Went there to renew our 3 car registrations. The staff were awesome and took great care of us. Seriously didn’t expect things to go so smooth. I messed up filling out the forms for the DMV. They helped me fill it out correctly, no problem. Left very happy with the servise. Honestly, there were some really grumpy customers there and there was a line with about a 30 minute wait. But the staff were awesome. I was very impressed. I would just avoid late afternoon when they are the busiest.

Fantastic experience: Set a speed record for getting tags for my car. Very fast and friendly staff.

Fantastic experience: Went in to apply for an IDL on a Saturday morning. Friendly staff. Quick service. Leticia helped me out with taking new license photos and the application. She was informative about travel and shared some tips and advice for travel insurance and activities! Leticia was so kind and helpful! Thank you for the 5 star service!

Fantastic experience: Great experience attending with you guys. Overall great speaking perspective.

Negative experience: We went there to pay our car tags. The person who took our information. Said you don’t take ATM we have to use cash, check, or credit card or they will charge us a fee. First of all our ATM card has a Visa logo, so it could be used as a credit card. I spoof arguing with the person. We went and got cash. When we got back they announced that, their computer’s went down. So not only were we put out of our way th get cash, we hit back and stil couldn’t get out transaction done!!! Aside from that the person checking us in.asked in a kind of accusatory tone said. “Do you.have your smog done.!” I have been a member since 1984. And I gas e never been more disappointed in AAA in my life!!

Fantastic experience: Ashley at the reception was able to answer my dmv registration questions and fees owed. Joshua Lee my agent also helped me with my questions on rental coverages in my policy. Great experience last 47 years.

Negative experience: Absolutely the worst insurance customer service experience we ever had.

Fantastic experience: Susan helped out with my registration. She was patient and easy to talk to. She got everything done for me. Thanks!

Fantastic experience: Had my registration transferred from out of state and Jackie assisted me with the entire process. Jackie is very helpful, nice and knowledgeable! I will continue to visit for my dmv and AAA needs.

Fantastic experience: The most helpful, capable and efficient people in the city. Absolutely fantastic. Who needs DMV??

Fantastic experience: I don't know what you expect from a blurb on a 5-star review of an auto club / insurance company. Have yourself checked.

Negative experience: AAA is A joke my catalytic converter was stolen off my car in downtown LA I called for a tow at 3:15 AM I did not get picked up till 6:30 AM downtown LA and on top of that I was charged extra fee for the tow that I did not have they would not waive it. The service supervisors that I spoke to were both in different states neither one of them are from here I am so confused with the services now I’ve been a AAA member for over 25 years this is completely unacceptable.I became irate because I’m tired of being lied to by this company enough is enough

Negative experience: I could give them more but I won’t because a big reason to have AAA is battery service. But I found out today that batteries you purchase through them is only covered if there is no power left in the battery. So if there is a leak (like I have) or it catches fire, erodes or anything other then dies, it isn’t covered with their warranty. The customer service for getting help with the battery is horrible and not worth the headache. I will never buy another battery from them and I warn you if you need a battery to try someplace else. I now had acid around the battery that has burned through the metal and dripping all over my driveway. And the spots are right under where the battery is. My mechanic checked everything and the engine was fine. He did say the battery was leaking. So now I’m frustrated and AAA will not help.

Fantastic experience: I love AAA. I have been a member for decades.

Fantastic experience: The Lady that helped us was fabulous. Hope I get her again. We get Tags & handicap plates. Hm090 plates. Loved her

Negative experience: I've been here before and it was fairly easy. However, my husband went here and Kiesha Brown (gave us a card) added his vehicle to my policy, after he only requested a quote. I called to speak with a manager and she answered and said "Awww, no, you can call in the morning, they are not here". I then called customer care and asked who could make changes to my policy? They said only the policy holder (me). My husband wanted to get a few quotes first, and we are happy to switch all to AAA, but it will not be done by Kiesha.

Fantastic experience: The workers were very friendly and fast. I was in and out in about 15 minutes.

Fantastic experience: Great place to pay your DMV registration if you are a member!

Fantastic experience: Best time of my life in and out my head was throbbing before I got there but with a few solid women working the floor I was in and out with no snags or uncomfortableness I was shocked how fast it was my head never felt better than when I was being helped by them females they really know how to get the job done... Oooo yes sorry but yes I definitely would recommend doing all over again especially with my wife she tried making me go to the DMV !! They definaly couldn't any harder than my first wife ... AAA is the bomb

Fantastic experience: Very helpful & fast !! In and out in less than 30 minutes

Positive experience: All I can say is service is lackluster at best. They as all service establishments need more staffing. Opens at 9

Fantastic experience: I love their consistently excellent service. We went there to transfer a car title for someone who had recently passed away. Due to a mandated waiting period we could not complete the transaction but regardless, the person who us set us up so after the waiting period, we take the paperwork and everything will be done.

Fantastic experience: Fast, convenient, & friendly staff. Was there for 15-20 minutes for DMV related

Fantastic experience: Excellent service.Fast and efficient. On top of their game

Negative experience: No agents ever call back. If you wait to speak with an agent they usually don't solve the problem that day.and you likely won't hear back from them afterwards so you'll be left having to go back in or calling.

Fantastic experience: Great very nice people very helpful and quick I was in and out thank you AAA WORKERS

Positive experience: Beats the heck out of getting you license at the DMV. The people were very friendly and efficient. 15 minutes in and out. Worth the member fee.

Fantastic experience: Jenny was extremely helpful in the DMV Department of AAA! Always a good bet to go to Auto Club rather than DMV if you have a choice, but Jenny was especially pleasant and efficient!

Fantastic experience: Stop! Don't go to the DMV for your registration! AAA is a much better experience. The people are friendly and helpful. The wait times are usually pretty short. They also take credit/debit cards now. If you drive, you should have an AAA membership regardless because it's the best service for roadside assistance.

Fantastic experience: Friendly and helpful staff. A+ service every time.

Positive experience: Busy parking lot on Saturday. Good service.

Positive experience: Way too busy amd since there is no indoor mask ordinance in O.C no one waiting was wearing one. It made me very uncomfortable.

Positive experience: Unfortunately, I arrived an hour before closing time and had to fix my expired membership before getting done what I had gone there to do in the first place. That was a bit of a bureaucratic annoyance with three different waiting lines to finish. I kind of got lost in the shuffle to get my purpose in going resolved and actually didn't get helped until after closing time. But all of the tellers were pleasant enough and professional and I did get help even though it was after closing.

Fantastic experience: Jackie was a phenomenal person. Her help was greatly appreciated.

Fantastic experience: Good place, fast and easy to do 'dmv' services

Fantastic experience: The customer service in this place is superb. I like the way they treat customers...no deception or double talk

Fantastic experience: It was packed with people and I got out of there quick anyway! Great job guys

Fantastic experience: They're great. Much nicer and quicker than the DMV. Glad to be a member.

Fantastic experience: Very nice place. Wait is good even though there is a lot of people. I love AAA

Fantastic experience: So convenient to do certain DMV things much much less time

Fantastic experience: Great professional service. I was in and out quickly and got my work done perfectly. Jannet was super helpful and answered all the queries.

Fantastic experience: Helping dad get his car registration in order, staff were very helpful and informative.

Fantastic experience: Went on a Saturday, I was able to handle on my girlfriend's registration means for her vehicle and get questions asked about other vehicles

Fantastic experience: Best customer service you could ever ask for! Everyone there is very friendly and helpful.

Negative experience: Arrived at noon. Too crowded. 25 to 30 min wait for registration. Usually 2 min wait. Will just come back another day.

Fantastic experience: Been a member for 9 years and will never go anywhere else. AAA has great rates and fast service for Insurance, easy DMV access and fantastic travel vacation packages. Their roadside assistance program is one of the best.

Fantastic experience: AAA Save my getaway vacations ,We was on the way to ensenada suddenly I check my glove compartment and boom my car registration was missing, and I needed to take my car to Mexico, super friendly staff members . Thank you so much!

Fantastic experience: Paid for and picked up new vehicle tag and local OC County map, quick and easy.

Fantastic experience: Came in today to get a new sticker for my car, it's quick not even 15 min. Customer services are friendly and helpful.

Negative experience: For some reason, they put a wrong vehicle onto my policy. And when I called to the office, the guy who was on the phone, literally hung up on me when I asked "Hey I have a question regarding my policy". It was so rude and I was shocked! Poorest customer service that I've ever had!!!

Fantastic experience: Always a pleasure coming here then the d.m.v, very appreciative of aaa and there services!

Negative experience: I've been here about 4-5 times and every time they can't help me. And my questions are simple like looking for a DMV driving study booklet. I have several more one was a title change another was registration they aways tell me to go to DMV.

Fantastic experience: No picture just went to pay my tags very cool to be able to do that right there, very convenient. Also got a free quote on auto insurance and I was actually surprised that they're going to save me hundred extra a year I like that.

Fantastic experience: Compared to DMV, AAA is a godsend. Worth every penny to avoid the insane lines and poor service of DMV employees.

Fantastic experience: As always.. the way to go if you need CA DMV transactions made, just go to AAA and save hours of time! Thanks to all the ladies and gents at the Huntington Beach AAA office. We appreciate you folks!

Fantastic experience: Good customer service, easy, fast and not crowded.

Fantastic experience: Nothing but good things to say about this office. They have always been very friendly and informative. Nice people that seem to like their job.

Fantastic experience: Went in to get my plate tags great setup for fast service. Greeter and associates very friendly. So glad you're opened. I will be back soon to plan a trip.

Fantastic experience: I love this company,all staff well train, friendly, courtesy, fast

Fantastic experience: Great place to still get trip-tiks and tour books.

Fantastic experience: The staff member was super helpful. FYI - You can get Passport photos done at most locations!

Fantastic experience: Cute man-made lake in the back complete with baby turtles. And very nice staff !

Fantastic experience: My representative who helped me her name was Jenny she was a five-star awesome in customer service

Fantastic experience: I was very pleased with this visit.. No waiting. Excellent service.. And an awesome pond in the complex with ducks and turtles. Can't beat that.

Fantastic experience: Not having to go to the dmv is worth the 70 bucks per year alone. Then add in towing etc.. it's a no brainier. Nice clean professional staff I don't mind going to HB location.

Fantastic experience: Very good reviews at this location it's the main one in orange county the hub for AAA

Fantastic experience: Always the best way to get DMV paperwork done!

Fantastic experience: The Lady, CAROLINA, was so helpful and assist us, my wife & daugther very nice. Thank you AAA !!!!!!

Fantastic experience: As always they have done a great job fast reliable and never ask for a review before they preform a job.

Fantastic experience: Quick and easy experience especially when updating car title or transferring I would much rather go here over the DMV any day that's a no-brainer and I also have insurance with triple A so it's super easy

Fantastic experience: Excellent, Ms Andrea Gonzales was very helpful and friendly. I will highly recommend to my family and friends.

Fantastic experience: Excellent customer services, Trip advisor and TripTiks.

Fantastic experience: Very helpful staff and quick on site dmv services.

Positive experience: This place is friendly and efficient. Clean and Organized.

Negative experience: Nice service but I saw 4 different people ONE was very nice, the others I hope I don't have to see

Negative experience: Apparently COVID is transmitted over the phone lines now. AAA is no longer using real people to answer questions. Instead they use a "virtual assistant" with extremely limited resources to answer questions that don't apply to you. After going through multiple prompts and reroutes, I asked for customer service several times just to be told that due to COVID, a real person is not able to speak with me. Maybe I should've put on my mask before calling. So long AAA. It's been..........,disappointing.

Fantastic experience: Super efficient and friendly completion of DMV auto taxes AKA registration fees.

Fantastic experience: Outstanding efficient, & friendly service. This location has the best team members.

Fantastic experience: So much easier than dealing with the DMV. Use their App or Webpge to view all their services!

Fantastic experience: Wow! The best experience ever. In and out in record time. Thanks AAA

Fantastic experience: Very nice very nice DMV five stars

Positive experience: In and out. Much quicker than DMV. And much more friendly. Worth the membership fee for the things they can do that you would usually need the DMV for.

Fantastic experience: Great service. I didn't have to wait in line outside for very long. Super easy to renew my car registration.

Fantastic experience: Absolutely love AAA!!! Anything to avoid the DMV.

Fantastic experience: Chris was excellent, and 5 minutes away! AAA pays off.

Fantastic experience: I came in for DMV services. It was easy peasy. Invaluable during a pandemic. Proper COVID protocols were in place.

Negative experience: It is great Insurance, but the employees could use lots of training, in all areas. At the location in Jurupa Valley on Limonite Ave, The female who assisted us needs to learn some courtesy in public relations. She was rude and snooty. At the Huntington Beach location they need to listen to the consumers request. And get it right. I asked for full coverage 3 times on my Dodge 2500 mega cab diesel, and still 9 months later found out I never had full coverage. When I cancelled, after so many more screw ups, because of switching companies (And for years in the past I was with AAA without a problem in Newhall, Ca)they still billed me and turned it into collection. Needless to say I will never be insuring my vehicles with them. There is so much more to my issues with them, but need I go on. I tried to get things resolved but was ignored after being told by another employee I would be called by two managers because things didn't sound right. I never received a call. And when I called that employee back, he said he was on another call and would call me back. That never happened. I never received any call. Sadly, a good Insurance company being tarnished by ignorantly rude deceitful employees. I'm a talker and I share my experience with many, as many as I can. Including strangers if I get the chance. Like I said, so much more had taken place. I have 2 SUV's, a Truck, a Travel Trailer, Dirt Bike, and 2 Harley Davidson bikes to Insure. Plus Home owners and now I have added Pet Insurance. Their loss. Yes, the Insurance is great, but the employees and so many of them really do harm to the Company. So disappointed and very unhappy. I only gave 2 stars because it is great Insurance coverage.

Fantastic experience: Super fast, super informative, I'll never go to the DMV again

Negative experience: They aren't well trained here. They give incorrect DMV info which can cost you time and money. Only trust them with SIMPLE transactions.

Fantastic experience: Helpful people, fast, knowledgeable staff. SO much better than going to the DMV!