AAA Artesia Insurance and Member Services

Negative experience: This place is unprofessional don't go Here the customer service reps sucks is probably the reason they work here especially the women that work upstairs

Positive experience: Not many AAA representatives, so service is a bit slow but pleasant.

Fantastic experience: Fast service and helpful employees

Fantastic experience: Easy in and out DMV service Thank you Vanessa

Negative experience: A member knew a employee on site straight help that member after there was two guest members ahead of her. I complained to the supervisor seems he did not give a care . His own employee was not in her workstation or log in . I seen her call her over to her workstsion at the check in line . Employee knew the memberand help her after there were two guests in front of her very unprofessional, no common courtesy to guest members who got there before the member . Speak up and do not say quiet. That employee should have got written up for her unprofessionalism and work ethics interaction visit 7/19/2024 2:05pm.

Negative experience: Blonde lady don't know her name. Was rude. Stacked every charge she could find. Locked my account. Pure malice.

Negative experience: In person service is excellent BUT Phone customer service is dead at this location. Trying to talk to a person and returning the answer with annoyed voice and ended it by hanging up the phone. I guess AAA is so big that they don't worry about loosing one customer. Agents took forever to get back to you via email. I am a loyal customer and I have been with AAA forever. This is so disappointed.

Positive experience: It took longer to see someone than other office's but they were very helpful

Fantastic experience: Quick and courteous service

Fantastic experience: People there is usually very attentive and courteous. I love them. Fast service for tag renewals. Just bring your ckeck ready.

Fantastic experience: I came 02.23. to look for a Notarized record. The date I forgot, must have been 2 years at least. ELIZABETH was very kind and understanding. Above all, patient to give her time to look into the stack of old records. I wish to commend her for "going the extra mile" to assist a member. And she gave detailed instruction how to go about my request

Fantastic experience: So super easy!! This is an awesome and super fast place to get your tags!! Friendly employees and they get you in & out as quick as possible!! Granted you need to be a member but everyone knows that's also amazing especially when you get a flat or your battery is dead! Highly recommend a membership to get all these added bonuses!

Fantastic experience: We had a wonderful experience with Olivia, our AAA agent that helped us! She was very friendly and very helpful!! Great customer service!!!!

Negative experience: Very bad no help after 10 pm

Negative experience: Daniel will tell you anything you want to hear in order to sell a policy. Then when you find out that what he told you was a lie he will screen your phone calls and ignore all messages you leave him. His supervisor Jonlin will also ignore you and screen your calls. I guess it's in the nature of AAA to scam people out of their money. Don't do business here, it's a den of thieves and scam artists.

Fantastic experience: I been with the company for a long time, with all three of my cars, enjoy the service, I will be with AAA for one more car and I will start my trips with there travel agent soon, So get your insurance through AAA and enjoy the company ☺️

Positive experience: Very Helpful and really Acknowledgeable, and whatever you need to get answered. But have cash just so everyone knows no credit card cash only there

Negative experience: Went there today to take care of a few DMV items. First thing that I immediately noticed was the lack of professionalism displayed by the employees. They were yelling across the room to one another, walking around laughing and joking around with one another, while several people were waiting in cue for their turn. They were loud and out of order with the items being discussed. Then the person helping with my dmv issues seemed to be unfamiliar with the process or steps. I was very disappointed in the way the office is run at this AAA, as I do visit many different AAA offices and plan to not return to this office, whether it's convenient or not...

Negative experience: If I can give a zero star I would. Rude staff! The young lady behind the insurance desk have rude behavior. When I told her AAA have better customer service over the phone, her replied was, you should call them because they have better customer service. Very rude with careless attitude. No smile at all. It’s either she doesn’t like her job or someone need to retrain her.

Negative experience: Rude staff. Staff behind Insurance & Membership was rude. She was behaving as if she is doing favor. Auto insurance agent on 2nd floor was really rude.

Negative experience: Rude staff I was a member for years had my insurance through this company for years and years I simply asked for a dmv studty booklet and the rudest person denied me . Someone should check to see how she treats potential new customers

Fantastic experience: So helpful and easy peasy

Fantastic experience: Everyone is so nice and friendly here! I did not wait long at all. So much better compared to the DMV. Great environment

Negative experience: This location is by far the worst. DO NOT GET AUTO INSURANCE HERE. I would recommend literally any other company. They autodrafted over $1,000, a year's worth of car insurance, from a car I sold using their DMV transfer services. When I caught their mistake it took 5 agonizing months of trying to get a refund. They only reimbursed a small portion, a measly $300. Total scammers, I wouldn't trust them if you get into an accident to pay a penny. This company is a fraud

Positive experience: Clean, friendly and efficient service. I was here for my insurance and registration, which was done within 30 minutes including waiting in line. They try hard to sell other insurance for your family members. I actually don’t like it or don’t need it, but they are friendly and professional enough to let you know they have it without forcing you to commit anything. AAA has improved a lot, certainly much more efficient than DMV and it is also an excellent alternative other than DMV. AAA is good everywhere I have gone to, Cerritos, Glendale, LA and other places. I don’t know how they did it, but they did it well. Privatization seems good in this case. Will definitely come again for other needs.

Fantastic experience: My daughter was well prepared for her driving test with AAA driving school. She passed her test on the first try.

Fantastic experience: Thanks.

Fantastic experience: This location actually have really good customer service . I came in to pay for my registration the whole transaction from check in to completion... took less than 10 minutes. And the woman that helped me was so nice.

Negative experience: can’t remember the name of the worker but she was freaking terrible like insanely it was a female older lady. she caused such a headache in purchasing universal studio tickets. hire people that actually have customer service skills because she was so freaking rude

Negative experience: Terrible service. 3rd time bad experience. I used many other AAA locations never found such unorganized. Always takes more than 1 hour for notary. They have more CS agents then people requesting service then after taking forever.

Fantastic experience: I stopped by during my lunch And as soon as I walked in was greeted by the receptionist Elizabeth who was able to assist me with the question that I had. I was in and out very quickly definitely love AAA Artesia staff!

Negative experience: Worst service ever, I paid my registration here and they never sent it to the DMV as I received a notice of nonpayment by the DMV and then the IRS, make sure they send your money...

Fantastic experience: Great service and very quick!

Negative experience: If I can give them a 0 I would horrible service from this branch in the insurance department. Malachi has the worst customer service experience for a agent in a company that drives themselves on customer experience when you are paying for a membership he never followed thru never followed up and cause a cancellation of policy because he decided not to do his job. Bryan and Mitchel where amazing and did what they could to fix this when it wasn’t there problem again good customer experience. Be aware who you work with here because not all agents care about you

Fantastic experience: Barely any wait fastest AAA around very friendly been going for years

Fantastic experience: Andrea, very efficiently helped with my DMV

Fantastic experience: Always a good experience at AAA. Andrea was especially helpful and welcoming.

Fantastic experience: I ordered my DMV tags on line 11/15/21 it's 12/4/21 not received yet. AAA if not received in 30 days come back in. I received them the next day. Never order online this was my 1st and last time.

Positive experience: I called about by discount tickets for Legoland she was very helpful

Negative experience: Very crowded and rude customer service.

Fantastic experience: Very friendly, very helpful. Went in to get a map. Made sure I had everything I needed.

Negative experience: Security guy watching the door was very rude didn't want to let me in but my wife was inside

Fantastic experience: Super friendly staff. Registered a boat bought all the stickers, transferred title on a motorcycle, and submitted smog paperwork on our car and was out of there in less than an hour.

Fantastic experience: The service was fast and easy. The tellers are very pleasant

Fantastic experience: Fast service. Excellent customer service. In and out service. Very satisfied.

Negative experience: It was ok , I was brokedown on the side of the freeway in Sacramento. They were more worried about me paying for new membership than helping me to get a tow off freeway to a shop . Then I couldn't use new membership to get a tow till 24 hrs later. I've been with the AutoClub about 16 years and have experienced anything like that before. They didn't even call me to see if I was alright or able to get my vehicle of freeway.

Fantastic experience: It's fast customer service good

Fantastic experience: Wish the CORPORATE side of AAA would be as kind professional & helpful as these folks in the cerritos office.. very pleasant experience.

Positive experience: AAA for you vacation auto and DMV needs. Skip the extra long lines at the DMV head yo your local AAA. Recently renewed my tags short wait outside and socially distanced inside. Can't ask for much more than that.

Fantastic experience: Have been going to this particular site for over 20 years. Like the location the staff and the services they have provided. So NO issues.

Fantastic experience: Every time I go to AAA-Auto I get attention right away they're very helpful and they put their best foot forward for the customer and that's why I would always recommend AAA.

Positive experience: Fast/service customer service thanks.

Positive experience: Appreciate being able to pay for my car tags at AAA however the handling of my paperwork was excessive.

Fantastic experience: Just to thank Teresa Cruz Aguirre for all her help. She was very helpful. Kind and thoughtful. She fixed the missed and did it all with a GREAT attitude.

Positive experience: My Experience was Average. Approx 20 minute wait after check in. I suggest that instead of having customer go from window to window to make payment on DMV then another window for Insurance ...they make it where we can pay Everything at one window.

Fantastic experience: Had a recall on my car. Did all the repairs and smog. Earlier on the day I went and took a change at the Bellflower DMV. Hope the line would be short. The line was way too longer. I was not aware that AAA can do a vehicle with a recall tag. So i left the parking lot of the DMV and went to AAA. Lisa helped me out and was done in 5 mins. As i was driving pass the DMV on my way home and i notice the line was the same people still waiting. Lisa was GREAT!! My AAA membership is worth every penny I paid for . 25 years.!!

Positive experience: AAA staff is efficient but they are sticklers on the way they perform their job that's why I only gave this site a 3 out of 5

Fantastic experience: Got in and out quickly with the info and products I needed.

Fantastic experience: Having been a AAA member for about 50 years, it's always nice to see how the AAA has grown and the customer service has continued to be excellent!!!

Fantastic experience: Cindy our travel agent always very helpful and friendly service

Fantastic experience: There best service to register your car. Quicker than DMV by far

Fantastic experience: Tenni our Travel Agent is Awsome. She went the Extra Mile for us!

Positive experience: This is a good local office. It's a little on the older side and could use a refresh for a more modern look but the staff is friendly and helpful. Due to COVID-19 protocols the waiting area doesn't have as much seating which means you could wait outside which is why a refresh would be good. But no complaints about the staff.

Fantastic experience: I like coming to this location. They are quick and take care of business. Staff is friendly.

Fantastic experience: They are the Best in the Business and I ought to know because I've had all the others!

Fantastic experience: Great fast Beatiful customer service like always thank You for the excellent service Jose

Negative experience: We had to wait 5 hours for a tow truck to take our van home. I'm not too happy with AAA.

Fantastic experience: Good and fast service for DMV matters

Fantastic experience: They have Good service!

Fantastic experience: I am so thankful i went to this branch. The lady helped me with my parking ticket which was mistakenly given to me by the enforcer. The lady who assisted me helped me on what to do. Explain the details , where to go etc. I ended up paying $10 instead of 60$. Thanks to her. She so nice.

Fantastic experience: Great Customer Service, was In and Out in no time.

Fantastic experience: If you're not a AAA member, you need to be. This location in particular is great. The staff here always help me get my DMV matters handled and they can help plan trips. I have AAA insurance too. Worth every penny.

Fantastic experience: Came to this location on a Wed at 10:15, no line. There is an associate outside to direct you where to go. I only needed maps. The woman that helped me was very nice, she went to the back room to see if they had a couple that weren't stocked in the front. I was in and out in less than 5 min.

Negative experience: So much faster and easier than DMV. Too bad they can't do everything I need but I'm happy about the ones they do. UPDATE: NOT THIS OFFICE. But AAA in general. Tow driver refused to put my vehicle in my driveway claiming his tow truck was too heavy for our driveway. We've had many tow trucks larger than his in our driveway as my son would flip cars when out of work. He'd fix auction cars, then sell them so we'd get non running cars towed here 1st. The driver refused. Before a 2nd tow truck could get here, my car got quickly and quietly impounded without a word. The reason? INCOMPLETE REGISTRATION. I'll spare the medical rundown but I was quarantined 3 times and hospitalized once for a month. My Dr told me to isolate until 10 days after my 2nd vaccine which hadn't had yet, so I wasn't able to get a smog check. I didn't even know that they were essential businesses as my regular place was and is closed. My car broke down in pharmacy drive-thru. I needed undeliverable medication. After finding my own vehicle, I was told repeatedly that public safety was not working alternate Fridays and I had to leave voicemails, texts, FB msgs, and posts. Nothing in return. On Monday" public safety official was rude and sarcastic. I was forced to give every dime I had (scam charges) or loose my car. Grocery and medication money was gone. Now, AAA and the tow company that sent the truck DO NOT KNOW WHO TOWED MY CAR . IF THEY SENT A SERIAL KILLER AND I WAS MISSING..THEY WOULDN'T KNOW. It's 3 mos and the president of AAA's assistant says she's working on it. How hard could it be ? I was scammed. Plain and simple. All 3 entities working together.

Fantastic experience: All staff members were very professional and courteous, and they answered all my questions. Thank you.

Fantastic experience: Always an easy no-stress experience. Helpful, efficient. Thank you AAA !!

Fantastic experience: Nice completely on target in & out prompt Service also must be a member

Positive experience: Under Covid rules but did well

Negative experience: I called their office directly today at 11 am to get a home insurance quote. The agent who answered asked for my membership number, and then he abruptly hanged up on me. So I had to call again, go through the phone options, and wait to speak to another agent. I hope AAA management reads this review and start monitoring calls for basic customer service.

Fantastic experience: Love their setup for COVID. You register at their entrance and then they text you when it’s your turn. Service was very fast once inside

Fantastic experience: I really love coming here. Everyone is super friendly

Fantastic experience: I love this place, everyone is friendly and helpful, so glad im a A.A.A member.

Fantastic experience: Quick and no hassles regarding registration just 30 minutes for transferring title ownership of vehicle

Fantastic experience: I went at around 3 pm and there was a 75 minute wait, so I got in a half hour before they closed. The associate who helped me was thorough and so helpful, she made sure to answer all my registration questions and the process once inside took a matter of no more than 5 minutes. Was really glad to get someone so knowledgeable and helpful. Hard to find in the world of dmv transactions.

Fantastic experience: Well organized despite Covid19. Lines are a bit long but move forward swiftly. Many service windows open inside.

Fantastic experience: While following all of the covid safety rules they were quick and efficient.

Fantastic experience: Liz was very helpful, gave me very good info on my registration.

Positive experience: Always had a favorable experience here. I prefer to do most of my DMV business with them.

Fantastic experience: Always assisted by caring staff.. Thank you!

Fantastic experience: Great service and very helpful!

Fantastic experience: Always nice everytime I need to go there

Fantastic experience: They take care and very helpful.

Fantastic experience: During this pandemic the staff was helpful, made the process easy and answered all my questions. Thanks AAA

Positive experience: Why aren't your phones working for DMV questions?

Fantastic experience: Auto Club of So. Calif were very helpful, nice to talk to, & attentive.. They helped everyone that came up to the booth, even if they couldn't help them.. They tried to send them somewhere else if they need help.. I enjoyed the Auto Club that was over by the 605 freeway on South Street by the mall.... I do appreciate them...

Fantastic experience: Vanessa is very professional answer all my questions.

Fantastic experience: NATALIA was a knowledgeable and friendly agent that helped me answer questions about life insurance.

Fantastic experience: Customer service rep was extremely nice.

Fantastic experience: I experienced excellent and fast service

Fantastic experience: Everyone is so helpful there....I was helped by Andrea and Jonlyn...both of them were excellent... very knowledgeable and attentive to my needs.