AAA Chino Insurance and Member Services

Positive experience: Helpful services at a fair time, some waiting times a bit longer. Convenient

Positive experience: Came to this location bc my registration sticker hasn't been received for 2 months. I was told that I could bypass the DMV line by going to a AAA location to get this printed out. I went to the front desk and the reception with black plastic rim glasses with red dyed hair to inquire if I could get my sticker printed there. She asked if I was the registered owner and told her my husband was; however, he is in New York and cannot come here physically. She told me I could have him register online but I told her that we registered online and I just never received it. She told me that he would have to be here physically in order for them to print it out and said, "I am the DMV, i know" with so much attitude. I asked if it's possible if she could check if it got mailed to the correct address and told me that she could not and that I would have to go to the DMV to find that out... wait, didn't she just tell me she is the DMV? She literally didn't want to help me. So I called AAA and spoke to their headquarters and the rep told me it is possible to get the sticker and card without him being there. I would have to have him fill out the form and bring it to AAA. So I went back to her and told her that it's possible to get the sticker without him being here physically. She then told me, you can't within the state of CA and offered to have her manager speak to me. The manager, Beth, confirmed that he would have to be here physically but she was able to check the address and if the registration was sent out or not. It literally was only a few mins for her to check for me with such welcoming attitude while the front desk receptionist said I would have to go to the DMV to check. The front desk receptionist gave so much attitude and told me she couldn't check my information when her manager could. Don't claim that you're part of the DMV division when you can't even handle such a simple task of checking and need your manager to check for that.

Fantastic experience: Nataly was super helpful and friendly. Took care of our change of insurance quickly and expertly.

Fantastic experience: I recommend Alan very outgoing and sweet person to me and my grandma made her feel welcomed thank you so much give Alan a raise

Negative experience: This location is the worst location to go to, and the manager is ruthless heartless. I took my father his handicap to get his plates. They won’t issue with him because he’s not a member, but I am his caretaker and the person who helped us. She was also very rude. Please do not go to AAA if you’re disabled they don’t care about you.

Negative experience: Been waiting for a tow truck for over 4 hours got told that we was not priority and they couldn't help us gave a run around about getting picked up then just told us it's going to be another 4 hours pray for me and my wife to make it home safely

Negative experience: Beware as the workers here aren’t well trained or incompetent. TLDR if you still want AAA do it over the phone and the LA branch and just come here together registration, but DONT do major things. Chino is unreliable. Now I will explain my (what should be .5 stars). I don’t want to state names, or may update with names but when we initially switched over from another provider we were transferring all 5 vehicles over with AAA and explained everything we wanted. Went on our way and when it came to renew one of the vehicles’ tags went to the front desk and they told me that vehicle had no insurance. So whoever opened our account did NOT add all of the vehicles. Like, the hell!!?!! We complain and they add them now I understand the cost goes up but you think “wow only $xx for 5 cars and when you find out all cars weren’t added and price goes to where it should be you almost feel cheated and for their mistake, there’s NO deduction for the inconvenience. From there some weeks go by and one of the cars in the plan need a tow. We call a tow truck around 6 Pm in the middle of our way to Vegas. Now due to a previous inconvenience we always made sure that we always add the max amount of miles in towing. When the account was opened that was clearly stated multiple times. When we request a tow the tech explain we only have 7 miles and would be charged $600 to move the vehicle which since it we were in the impression the original agent added the longest tow like we added caught us off guard. So there again price increases again even though we were in the impression the agent added what we asked for. And NOW. . . . . We had added my nephew a month ago to our plan and after needing a tow today come to find out I was removed when my nephew was added. REALLY INCONVENIENT!!! To be honest, ever since we have switched to AAA it’s been nothing but a headache and multiple mistakes on their end. Maybe it’s not AAA but the chino office has really left a bad taste in my mouth and made me weary of trusting this branch! You take time out of your day to get these things done and time after time they (chino agents) do what they want and cause more issues for us to spend more time fixing. Like even with this, I don’t want to be sitting here explaining to warn others. I don’t want to have to do this but after all these major frustrating mistakes by the staff, here I am having to spend my time writing this out. Please, RUN elsewhere!!

Negative experience: The lady in the front desk with the blue shirt was making it difficult for me and my mom, we just wanted a handicap plaque and leave. She kept going on and on about our membership and making us stressed and wasting our time and patience. It's as if she was purposely making problems for us and wanted us upset. I don't know if it was because we're asian and her intention was to be racist and make problems for us cuz we're asian I didint catch her name but what the hell...

Negative experience: Chris is irresponsible and unprofessional.

Fantastic experience: Handled my requests promptly and efficiently. Extremely friendly and excellent service.

Fantastic experience: all the employees are super friendly and welcoming. I was helped by Damon and he was super friendly and helpful. Thank you for the great service.

Positive experience: Having the membership for 20+ years has helped when a tow truck is needed. I have had 2 bad experience with the auto insurance and life insurance. Personally, I wouldn't get their insurance or refer friends to get it. You will be signed into a 1 year contract, but they will tell you is month to month without explanation. If you cancel before the contract you will be charged a parcial percentage fee.

Fantastic experience: They have the best AAA service , they helped me and fixed a problem that i had with my membership , great customer service

Fantastic experience: Excellent customer service.

Negative experience: They only accept check or cash. Super inconvenient. It's 2023, please get a debit card reader. Smh

Fantastic experience: Very nice Service... I Love this office. Tnks Nataly for your help.. I'm totally Recommend it

Fantastic experience: Very nice first impression person at front desk, very helpful too. Nice staff. Thanks

Positive experience: People working there don't seem to know what's going on.

Fantastic experience: Great service friendly people been here multiple times never had any negative issue

Fantastic experience: Busy office. We just needed maps. The woman at the reception window was super friendly and helped us pick out all that we needed. Fast and efficient.

Positive experience: Nice folks. Just let it be known that they charge a 2.3% credit card fee for DMV. Wont accept debit etc.

Negative experience: This AAA used to be good. Glenn was the best!! Fast forward a few years (covid). Now you have employees worse than DMV. No longer a discount ticket source. Tickets were 30% over the standard price. I found a much better source of tickets, at a much cheaper price. The employee that helped us barely had a pulse. Heavyset employee (it is what it is), was making weird sounds and had a very disgruntled demeanor. Had to verbally verify my address and phone number, which I never had to do before at AAA Chino. Service quality, professional service, and discounted products are sorry to say, a thing of the past. Covid, I understand. We recently visited AAA in Alhambra.... much better experience. Socialism is the new customer service with Chino AAA from the looks of it

Negative experience: The staff here could be good, but triple aaa in general screw me up, I call for roadside service to get My daughters car towed to a place right next to pick up parts in ontario ca, I was going to have something done to my car there the address is 2025 S Milliken Ave suite B, well that was yesterday Thursday the 20 of May well American Eagle Towing company stole my car in my own face they took the car to their yard and keep it, they didn't leave it where we told them , it is unbelievable they could get away with this triple aaa didn't care about it, yes triple aaa to me to us just stole our car. So now we have to waist time and more to take them to court, . Triple aaa thieves. Don't get triple aaa it could happen to you.

Fantastic experience: I want to say thank you to Jeanette for helping me over the phone. The process of combining mine and my spouse's AAA membership was smooth. She was very friendly and helpful. Thank you again!!!

Fantastic experience: Great service getting my auto title taken care of. Thank you! Always quick service for all your auto club needs.

Fantastic experience: I really love this place. The people are so kind and considerate. If you are older and like personnel service this is the place for your

Fantastic experience: Pretty much as always, Great !

Fantastic experience: Wonderful AAA office! The staff was friendly, polite, and kind!

Negative experience: Recently stopped by to add my new vehicle to my insurance policy, was greeted by Maria Herrera. What I believed would be a simple add and remove (due to also removing a previously owned vehicle) turned into a terrible experience. I was called up to her station at which she couldn’t find me on the system. She then asked me to go have a seat once again in the lobby so she can assist another client. I waited once more after being told someone else would be assisting me. Having finally waiting about 15 more minutes she once again called me up after having finished with the client she took in after sending me away. We had a long talk about a new policy instead of continuing the one I was on. No biggie. I promptly turned down the offer. In the end all I requested was my previous vehicle be removed from the policy which today I found out she never did. I essentially had my time wasted. As someone who’s been with AAA for a long time, I am deeply disappointed that this is the experience I received. I hope this can be corrected in the future.

Fantastic experience: Easy, convenient, friendly, helpful. Have always loved AAA

Fantastic experience: Great office every time!

Fantastic experience: Got hit out in the parking lot becareful going through the parking lot

Fantastic experience: Excellent experience nice customer service. Renewal went very quickly.

Fantastic experience: It was very good, I like the way the agent explains all the details about my coverage.

Fantastic experience: Needed notary and Upland AAA had 2 hour wait. Walked in and walked out in under 15 minutes.

Fantastic experience: The Best Insurance for you and the Best membership in California

Positive experience: $150 well spend. Renew registartion or tranfers in less than 15min

Negative experience: This branch might as well be one of the LA DMV’s. Employees have no drive and many are just sitting around scrolling social media, while the lines continue to grow! Do yourself a favor save the membership fee and go to the Corona DMV, you’ll get the same lazy service, with the same fees, with half the line.

Fantastic experience: Absolutely love going in and out of course cuz of covid they had the lines outside and it was a different process of waiting in the car but it's was actually a lot better for us. They have plenty of workers so the lines move fast if there are lines everyone has great customer service and the process is fast.

Fantastic experience: Took care of all my dmv paperwork. Better than the dmv.

Fantastic experience: Very nice and friendly but took awhile and there were only 3 of us in there

Positive experience: well done and fast.No more long DMV lines thats for sure

Fantastic experience: Very helpful and they always answer all my questions

Fantastic experience: Quick and efficient. Not ro busy this visit

Negative experience: Today the service was so bad it took the road side service 2 HOURS to get to me and I even mention there was an AAA Pro Towing service here in chino right down the street from were my truck was broke down S#!%. I could have pushed the truck down there in less then that time not to mention my 80 year old grandma was waiting with me in 100 degree weather & the phone service had me waiting I thought the liquor store would have had it towed & I may have charged your guys for it We have never had service this bad in the 20 years been insured by your compeny

Fantastic experience: Always friendly staff and very knowledgeable.

Fantastic experience: April was an amazing person. She was kind and sweet and very knowledgeable. Also a very helpful person. Thank you AAA

Fantastic experience: Awesome people...love going there

Fantastic experience: YEAH BABY THE MEMBERSHIP PRICE ALONE IS WORTH IT FOR THE DMV SERVICES!!

Fantastic experience: Excellent service and friendly staff members

Fantastic experience: Very helpful on helping me take care of my vehicle needs.

Positive experience: Getting better they're keeping the lines short on Saturdays. Getting in to see someone was easier this time than before. Aug 2021

Fantastic experience: Great staff and customer service. I recommend getting a membership.

Fantastic experience: Great agent: Chris Endaya

Fantastic experience: Great in and out DMV service

Fantastic experience: An amazing experience! I got everything done at once: notary, changed my payment method, and added a new person... 5 stars!

Fantastic experience: Came here to get Catalina express tickets and saved $40.

Fantastic experience: 28 year member... Wouldn't leave home without AAA

Fantastic experience: Great customer service , thank you !

Fantastic experience: Awesome plus check your benefits on premier you have a pet prescription discount and travel interruption up to $1,000 that's really Kool.....lots more look........

Positive experience: There was alot of people there. Need more customer service people.

Positive experience: Great helpful services. A little bit of a wait but friendly associates.

Fantastic experience: Very nice employees. Nice and convenient for automobile stuff.

Fantastic experience: The staff here treat people better than the staff at the DMV. Always making sure they do what they can to help people.

Fantastic experience: Went extremely well had to register a car I bought was in and out in 15 mins.

Positive experience: Really helpful group of people working there. Able to get a temporary handicapped placard without having to deal with dmv.

Fantastic experience: Great the person that was helping me was awesome! and she was very helpful.

Fantastic experience: I had to take care of some business at AAA in the Chino office. The process is well organized. There is someone there to greet you and direct you to where you should go. No long lines. Courteous service. It was a positive experience.

Fantastic experience: It was good, it gave me a jumping off on my way.

Fantastic experience: This office is efficient and extremely helpful

Fantastic experience: Wait was non-existant....wonderful staff. Friendly helpful, over and above the call of duty

Fantastic experience: In and out was a breeze, did my DMV chores and was out of there in no time. Love it.

Fantastic experience: Everyone's so pleasant!! Very helpful n efficient!!!

Fantastic experience: I like this place good and free service when you have the membership

Fantastic experience: Glenn was very helpful and very funny. I love happy people.

Fantastic experience: Prices are ok, good attention and good organization

Fantastic experience: April in front was so nice. Got me a chair to wait on.

Positive experience: The insurance agent at AAA was nice honest efficient and courteous and to the point

Negative experience: Too long of a wait. Over do int it. With that "covid"

Fantastic experience: They only do drivers licenses that's why it's not very crowded you're in and out real quick

Fantastic experience: Love there system like me it is. You sign up and they give you an amount of time it is going to take untill they call you on your text messages on your phone. Then you wIt in your car. I was hungry so it was enough time for me to go get something to eat. Came back at the time frame that was given to me and they text me to come in. From there in ten minutes I was done. Thank you AAA.

Fantastic experience: Went to pay my car registration 5 minutes before they closed. I was worried they wouldn't have enough time to help me, but I was out of there faster than it took me to walk from my parking spot to the entrance.. amazingly fast!

Fantastic experience: I called before I came because I didn't want to wait in line nor had the time to make an appt. AAA had (2) walking greeters, one of which helped me right away, finding maps & a tour route for my upcoming road trip. He also alerted me to the fact that one of my attractions was Closed due to COVID. I was very grateful.

Fantastic experience: AAA was extremely organized and prepared for the influx of patrons. Kind and friendly agents with very knowledgeable assistants.

Fantastic experience: My favorite AAA, well organized and fast service.

Fantastic experience: It was very good, it took me 30 minutes to renew my car plates, very secure and friendly people.

Fantastic experience: Their technician from Golden Bear Towing was very knowledgeable in vehicles. He assured me that my mechanical problems to my Camry was not the end of the world. Thank you golden bear tow.

Fantastic experience: There was no wait was able to transfer and pay DMV fees

Fantastic experience: Fantastic as usual Fast and friendly service from the notary dept

Fantastic experience: Surprisingly fast and friendly service

Positive experience: Very organized. Was able to wait in my car until it was time to take care of business.

Fantastic experience: Even though you have to wait a little longer due to Covid guidelines. They are doing a great job .

Fantastic experience: Super like always. Top tier service

Negative experience: The line was long, I did not try to get help with DMV, so I used the U.S. Mail.

Positive experience: Sadly they were way Under staffed. Causing the Wait times to reach 45mins to 1hr. The staff was very nice and helpful even at check in.

Positive experience: Friendly staff! Was in & out in a timely manner

Fantastic experience: Was able to get good n somewhat immediate service considering this covid situation .

Fantastic experience: Way better than going to the DMV the people here are really nice

Positive experience: Under normal circumstances it's quick your in an out, but with precautions you check in outside give them your phone number, you wait on your car or leave and come back once they text you, then you go in and handle your business and on your Merry way. Just a little longer wait, so give yourself time and patience.

Positive experience: It's better than before, as now you sign in, and then they text you to return when you can be seen. About about a 20- 30 minute wait.