AAA Clifton Heights

Fantastic experience: This right here is one stop shopping. Best kept secret of you need to get your license or photo ID picture. The facility is clean and quiet. The staff are friendly and professional. I'll definitely be back.

Negative experience: Sent my car there in April because it was a free tow from My aaa. Had a problem starting it. After weeks, was told it was the starter $250. ok.. fix it I’ll pay. Then was told NAW, it’s the Auto starter! We bypassed that and it starts. Now,Up to $400+! Ok..next, well it is an electrical issue… we’re gonna need $1200+? Naw, that’s too much! So.. we disabled ur auto start, That wasn’t the problem.. sooo, u owe us $400+ to get ur car BACK! but they were friendly while robbing me!

Negative experience: Poor customer service at front desk..! Had to come back for a second appointment because they didn’t do the oil change and tire rotation as requested the first time. First visit they wouldn’t replace the inspection sticker because of a cracked tail light. I understand that but they didn’t do the tire rotation or change the oil. Second visit took over two hours to do an oil change and tire rotation…then, the tail light took another 45 minutes to find out they ordered the wrong part. Now I have to come back again…ugh..! I won’t be using this AAA again!

Positive experience: Pass inspection problems with car now.I was told my inspection did not pass the associate said I needed numerous repairs.but to pass I would need the arm control left and Right Total $1620.got the work done because I wanted to pass inspection.did research on the parts showed the associate the big difference he didn't say anything.saw my car on the lift for inspection was not having any problems with the car.paid for my inspection got a different price but nobody explained why.now I am calling back again for a oil leak.

Negative experience: Went here to get my fingerprint taken through IndentoGo and every person I talked to was completely rude and unprofessional. I had an appointment made for 8:50 am and they said I made an appointment to walk-in which made no sense. Had me sit there for three hours just to tell me I have to sit and wait another 2-3 hours for something that takes 10 minutes. Won’t be coming back.

Negative experience: Staff is very rude. I do not recommend coming here for any services you will be waiting an absurd amount of time and Appointments aren’t honored

Negative experience: STAY AWAY FROM THIS SHOP!!! I Took my 2009 Honda Civic to Clifton Heights Pa location for a car inspection on 5/13/2024 . First time ever coming here, I came because I was told members get discounts for car services. After my car was look at, I was told by associate that I need numerous things repair . My inspection did not pass because I need major work in order to past inspection. I knew immediately it was a lie because I take good care of my car . I was told I needed back brakes, defroster repair, windshield wipers , control arm left and right, steering etc etc . Estimate total of repair work was $1670. My gut feelings inside was saying this can’t be true . So glad I follow my gut feeling. So the next day I took it to my local shop to get re- inspected. Guess what I PASSED. The guy who inspected my car said it’s nothing wrong with your car . They didn’t find not 1 thing wrong . My gut feelings was correct about AAA. Bunch of lies and scams. Either they like to take advantage of women or they trying to met there dollar quotas for the day. I will never , ever take my car to this place again. Not even for a oil change. It’s really a shame how you guys give customers false reports just to make money . I am also going to report you guys to BBB. After reading other reviews , it seems like you guys have repeat history of doing this for people who come on for inspection . You guys don’t even deserve 1 star. If I can give no stars I would but doing a reviewing it will not allow me to . So disappointed in your location . It so wrong to just take people hard working money knowing nothing isn’t wrong with the car.

Fantastic experience: In and out, the most pleasant experience I’ve ever had getting My drivers license picture taken. The man taking the pictures was an absolute doll.

Positive experience: I called this agency twice to get a price to repair my car and never received a call back

Negative experience: Bad Experience , I had something stolen from car and damaged while my car was in their ..AAA.. possession . And the part .fuel pump was (defective.) $1,300 I then had to get two more Lyft to return car to be fixed again. Thanks AAA

Negative experience: I have used this AAA location over the past 20 years off and on, and have been pretty happy with their services. However, this year during an annual inspection of my 2012 Chrysler with 95K miles on it, the technician failed it for "leaking struts". They mentioned the same thing when I had some fluids changed there six months ago. I was highly suspicious. The car rides like a dream and does not bounce, and I never saw any leakage when I rotate my tires. I noticed there was no one else in the waiting room that day, and they immediately gave me a quote of $1000 for new struts...so I began to get suspicious they were just looking for work. I mentioned that I was selling the car this year, and didn't want to put any big money into it. I also knew that leaking struts was a judgment call on the technicians part. The technician said to my face they were leaking and that he couldn't pass it. I did not want aftermarket struts on my car, so I left with just an emissions sticker. When I got home, I jacked up the front end and took pictures of the struts, and sent them to David Dodge Chrysler Jeep on route 202 for my favorite technician there to look at. He got back to me, saying that from the pictures they look good, but I need to bring it into them and they'll inspect the car to see if they're safe. I did, and he confirmed they were safe and not leaking, and I got the inspection sticker. I'm disappointed in AAA, and I'll probably never go back to them for any kind of service on my car again.

Negative experience: A few weeks ago your driver left me in an unsafe situation with the temp dropping. It was a KEY problem with that battery not the car one.It is made for this weather. The KEY was the problem. The locksmith knew I would be coming.a fter AAA The crazy white lady did not help.He should have been calling for backup. I, willbe reporting this to BBB and the State. That driver needs to be let go.He had other calls. He still had me. The key company that was waiting..I, am a senior citizen...HE just left. In this weather?.. They were stunned. They, found a driver who could fix the problem. They got the idea. YOU did not. Left without heat, is not safe...I, have a Jeep Grand Cherokee .. made for this stuff. not if I can't start it. .THE KEY IS THE PROBLE M....that battery not the car one....You, will be hearing more.

Fantastic experience: Able to take my camera card for my driver's license photo

Fantastic experience: Received a membership coupon for winterization service a few weeks ago- tire rotation, oil change, fluid check and new wipers for about $65. Very efficient service with open communication with the clerks and mechanics. Although I waited in person, it wasn’t super long (in the morning, at least). I’ll come back again for more service in the future. Thanks!

Fantastic experience: Great customer service. Casper kept me informed as my vehicle was repaired. Loved the pics provided. Now My new car care shop!

Negative experience: been a member for yrs went into clifton hrs location for a trip ticket and one person ahead of me only one person doing the trip tickets and was told the person ahead of me was getting finger prints i waited and hour and 15 mins and the person was still being waited on i asked why there was only one person doing this while other desk that had employees didn't have anyone sitting with them this location used to be good management needs to hire people and get there act together

Negative experience: Got my car towed here a few weeks ago and after keeping it for about 3 days, they “diagnosed” it as the transmission and told me it needed to be replaced entirely. I knew it wasn’t that so I got it towed to an independent shop for a second opinion and it was the front axles. I got my car back the next day and no transmission replacement was needed. They didn’t even actually look at the car. Wouldn’t recommend this place to anyone they don’t care about their customer.

Fantastic experience: If you're a AAA member this place is awesome

Positive experience: Attended the Penn Dot there. It was nice. Years ago, I came there for auto service, and I had a hoodie on. The service tech was rude because I had a hoodie on. Mind you, i had been working with this man all morning via my car repair. A person shouldn't be mistreated because of wearing a hoodie, especially if they're recently transplanted and trying to protect their own health. Which was my situation. I certainly could've approached this idiot legally, but he wasn't worth it. I miss the service team guy who was always kind and service oriented. I started taking my car to unnamed auto places because of this profile was exprience.

Fantastic experience: James provides excellent customer service. Quick and offered the best options for our family .

Negative experience: Came at 4 to renew license, man decides to lie and leave work early and not let me renew my license. Phone line says that close at 4:30, he was out the door by 4:07. Completely ignorant man. If you dont like work, go be broke on someone elses time

Fantastic experience: Renewed my Driver's license in less than 15 mins.

Negative experience: This is the 2nd time my daughter brought her car in on a day they suggested, took off work, and they never even looked at her car. Horrible experience, what a waste of time.

Fantastic experience: This location has a penndot photo center that I used to renew my driver's license. The service at AAA was streamlined and professional. Everyone working there was friendly and helpful. It wasn't as busy as I suspected it to be (3pm weekday), but I still was there for about an hour from start to finish (there were about 6 people ahead of me for a renewal). If you are or aren't a AAA member I highly recommend using the penndot photo center here.

Fantastic experience: I came there because my car was leaking. They was short staff. So the time was longer than expected. But I understood that. The team was awesome.

Fantastic experience: I went to Triple A to get a new license photo. Overall it was pretty quick to get the whole process completed. Staff were very friendly and helpful. It was a bit pricey but hey, that’s most of society today. Haha

Fantastic experience: It's always been a good experience here. They helped me book my vacation.

Positive experience: Addendum: 2nd visit was a totally different experience. I was immediately greeted by a nice gentleman and Jeremy in the photo center was polite and professional. I'll add a star. Posted hours don't include license photo times. I got there 20 minutes prior to cut off and the clerk said she would wait if it didn't take long. I was ready 3 minutes after and she was long gone. C You Next Tuesday

Fantastic experience: Knowledgeable Informative Polite A Most Pleasant Oil Change

Negative experience: Service is trash, why are AAA staffing doing Identogo fingerprinting work?

Fantastic experience: Large office. Quick and easy new license. Friendly staff!

Negative experience: Zero stars would be better. Our car unexpectedly broke down and AAA towed to this location. We have been members for years and years, which apparently means nothing. They took three days to even look at our car, then called to say their computer couldn't diagnose it and we had to tow it elsewhere. Despite the fact we are members and it is their fault they can't figure it out, they're now charging us over $100 for the tow. Clearly this membership is just a money grab because it doesn't actually help us at all except setting back our ability to get our car fixed half a week.

Negative experience: ***PLEASE GIVE TO OWNER*** Myself and my daughter went to the Clifton heights location to get my picture taken for my license. I live in Upper Darby, which is not too far. But we don’t have a car and both of us are handicapped, my daughter more than me. She has a severe bone disease and has suffered panic attacks, she doesn’t move as fast as she used to. Plus when people yell or get angry it upsets her even more. Well, we called for our UBER in plenty of time knowing how backed up Baltimore Pike can be. But the driver was so very slow. When we got there it was around 5:52pm plenty of time to snap the picture. In fact we were still standing outside and mostly everyone including the DMV guy left at around 6:10 or 6:15pm. There was one EXTREMELY RUDE!!!! employee who said she was the manager; but she chased myself and my daughter all the way to where the pictures were taken. When we were there, there still was plenty of time to do what needed to be done. He spent all of the time playing with the computer, moving papers around, then telling me he had to wait for his manager. OMG!!! Was she rude, I really didn’t want to talk to her because her actions and being loud was severely upsetting my daughter. Final outcome nobody in there seemed to care about us being handicapped and my daughter having emotional difficulties. So, I really do not think that I want to go back to that DMV again. I even told her that I needed this done because I needed it to give it to my Realtor in order ti sell my house. She still kept badgering me to the point that I had a splitting headache. So, I hope something about this? I intend to get in touch with the ADA, and my lawyer to see if there is any recourse we may have. I asked her if she cares about the handicapped and she had nothing ti say, even the guy behind the counter for the pictures would not even say a word in my defense. The manager RAN AROUND THE CORNER AS IF WE WERE CRIMINALS, which I did not appreciate at all. So, again please help me in this situation. It’s truly a disgrace that people in there don’t really care, I guess if we were African American thus would be a whole different story. Sincerely, Mrs. Margaret Collins Ms. Jeannine Collins

Negative experience: It was ok I guess. Typical deal...sit for 10 mins or so, watch all the primates come in to give you dirty looks because your white. Same old same old.

Fantastic experience: Went for a license renewal and was in and out in 5 minutes! Great experience.

Fantastic experience: Yesterday I had to go and get my picture for my ID and it was so fast in and out in 5 mins and the nice Gentleman taking the pics was so professional and so nice ty Definitely would recommend this place

Negative experience: Made 2 appointments on line and both were cancelled by you within minutes.. frustrating Called the office and was put on call back list and nothing.. frustrating! Never again

Fantastic experience: The waiting time was long other than that the service was very good. I really recommend.

Fantastic experience: The young man was very knowledgeable and helpful. Clean and everyone was very nice & professional

Fantastic experience: Took my wife there to get her new driver's license. Athe woman doing the pictures was quick and friendly

Fantastic experience: Thank you, Anthony for caring for my elderly mom with such kindness! Wonderful service!

Fantastic experience: African American gentleman at the front counter always provides excellent customer service.

Fantastic experience: I had come here a few weeks ago because I needed to get fingerprinted for a job and the service her was very quick, efficient and the people were also very friendly and helpful. Would definitely come back again in the future for any other services I may need.

Negative experience: I went to this location on 10/16/2022 because I had water in the back doors of my vehicle. I was told that my vehicle had no drain plug therefore. the water couldn't be drained. On my way to my vehicle one of the technicians came up to me and informed me that he had a friend who could drain the water for me and gave me the friend's number. I then got in my vehicle and called one of my friends and he told me don't call the person that I was referred to because my car does have a drain plug. He came to my house and showed me the drain plug and drained the water from the doors in my vehicle. On Saturday June 3, 2023, I went to this same location for a car inspection. I was told that my vehicle passed the emission inspection however it didn't pass the other inspection because my third break light wasn't working. Therefore, if I wanted my vehicle to pass the other inspection, I had to get it fixed. When I asked how much it would cost, I was told that it would cost over $200, 00 for the part and roughly $150.00 for the labor. I requested that he give me my keys and I would go elsewhere to get the third break light installed. While waiting for my vehicle keys I decided to go onto Amazon's Website to look for the part. I found the part for $21.99. I then asked the clerk was it the brake light I needed repaired to pass the inspection. He said yes. I then ordered the part and it came on Sunday, June 4, 2023. I read the instructions and got my power drill and installed the part in six minutes. I shared my story of Social Media and there are others who experienced the same thing I did. Women, if you need your car repaired and decide to go to this location. please take a male with you so you don't get mislead or over charged!

Positive experience: Great place to just get a new pic Id and licence done if you have tour camera card. Felt a little rushed but it was the holiday weekend.

Fantastic experience: Very professional experience and professional staff, handled my requests excellent.

Fantastic experience: Walked in for drivers license photo and was in there for maybe 15mins. Fast and pleasant. Photo and new license in under 20mins.

Fantastic experience: I came for an international driver's license. They made it happen. Thank you.

Fantastic experience: Always great place to take your car. And they are not pushy!! Very professional

Positive experience: Covenant for Photo ID's plus very accommodating for people using wheelchairs, walkers, etc.

Negative experience: The 1st time in my life that I ever had to use AAA and it will be my last. The issue that I took my car to them for was never fixed. They held my car for a week gave it back to me telling me my issue was resolved charged me over 1400$. The next time I drove the car it shut off for the same issue I originally brought it in for, on a busy street putting my family in danger. I had to take it to another mechanic where they diagnose the issue and fixed it in 24hrs. I spoke with upper management they made it seem like it was my fault because I didn’t bring it back to them to fix it. Why would I bring it back when you didn’t fix it right the 1st time? So you can charge me another $1400. Horrendous experience.

Fantastic experience: Love how they take time to inspect my vehicle to make sure proper service is required for my long distance commutes.

Fantastic experience: Car care team is fantastic. Have been getting my cars served here for years. Customer service is outstanding. Quality service at a fair price.

Negative experience: No one like dealing with the DMV, but I thought being a member of AAA would make it easier. WRONG! The state of Pennsylvania does not require PA residents, registering their vehicle in PA, to fill out a Form MV-41, AAA does. Currently, my RV is stored in Delaware. I have to: 1. Bring it to them, or 2. Pay to have a mechanic certify the VIN, or 3. "Sketch" the VIN onto a piece of paper. PA DOES NOT REQUIRE THIS! All AAA is doing is making registration MORE difficult than it already is, and driving customers away from AAA. Good riddance!

Fantastic experience: AAA is fast responding the few times that I needed them and it's nice having them there knowing if you need a ride or a tow they will be there very affordable and many more participants Towing for them then the insurance companies towing companies

Fantastic experience: Love the customer service and how fast they were with my car.

Negative experience: I am waiting and waiting my sister and I we are next. A woman comes out and calls the people who came in after us saying she wants to get them out of the way… they are white we are of color. 2/7/23 I wanted to get back on here with this review and say that management contacted me and was very apologetic about this incident. I realize that it’s important to acknowledge when folks do things right as well.

Fantastic experience: I feel like it's the best-kept secret and shouldn't say anything. but I'll say this avoid the dmv and come here Instead. Then enjoy all the shops and restaurants nearby.

Fantastic experience: Everyone inside the store was polite & attentive to myself &Husband needs & concerns...We was serviced inside the store TU .

Fantastic experience: Fast service had an oil change while waiting to have a photo taken one shop shopping

Fantastic experience: Perfect. I walked in at a time when no one was there. I was in and out in about 10-15 minutes. The photo woman was very nice and courteous.

Negative experience: Service was terrible, over charge, and didnt actually even look at my car but kept telling me different things. Told me my check engine light was but was not. Just point don’t take your car here

Fantastic experience: Went to this very convenient location to renew my driver's license photo and I was in & out in 3-5 minutes. Even when going in previous years, I've never spent more than 20-25 minutes tops at the location. Thanks AAA & PennDot for having this smoothly run location

Fantastic experience: Jason helped me with my title and tag transfer and he did a good job and I was in and out of there in 20 minutes. Highly recommend!

Negative experience: Everytime I call AAA for a tow they seem to not be able to help the tow company they use either AAA don't give proper info or the companies they use are trash , Clifton Heights location in PA , the tow truck driver calls me and say they on the way and 3 hrs later no call to me letting me know anything that goes for AAA as well I paid for a year service and been let down to many times , I wouldn't recommend AAA to no one indeed thoughtless for not keeping me informed , and terrible customer service , because they can't do anything but eat and ans phones , and tell you to have a good day , I will let my friends know to cancel and go with a local towing company , thank you and you have a great day , knowing you will lose customers

Fantastic experience: I went to this location to order Euros. Staff could not have been nicer. Michael was so pleasant and professional making it such an easy process. Very pleased.

Positive experience: It was fast and convenient to renew your driver's license however I didn't like the fact that I had to pay $27 extra for the license Basically the license costs me almost double the price to renew it. overall it was a great experience very friendly staff professional.

Fantastic experience: The staff are friendly and this office has a lot of services, including repairs and maintenance. Having the DMV photo area here made renewing my license very easy.

Fantastic experience: This AAA location is excellent! Mark and the team took care of my cars without any issues. The were very helpful and patient.

Negative experience: Brought my sons car here and they never called regarding the service. When I called they them they told me that they couldn’t fix it. When I arrived to pick up my car it was missing many plastics from the outside and inside. They took no responsibility for the missing parts and where very rude during our conversation. Would not provide camera recordings. I do not recommend this repair shop for anyone and will be terminating my AAA as soon as possible.

Fantastic experience: This location is awesome. Everyone is friendly and they do an exceptionally good job on vehicle repair and maintenance. I especially like how they explain the repair and cost before they do the work. This is my forever go to place for vehicle repair and servicing!

Negative experience: The people here are ignorant and rude. I would have recommended going somewhere else, and I am a AAA member.

Negative experience: My experience was disappointing and very costly. I felt scammed, cheated, lied to and my vehicle still does not have cold air.

Fantastic experience: Easy process. Just make sure you have all the documents or paperwork with you

Positive experience: I went to get an ID address change and my husband got a Driver License address change. The people are very nice and the process did not take long. I went around 11ish.

Fantastic experience: I came here for an oil change.The wait time was a little lengthy but since I had a discount coupon for being a member. Customer service was good and the waiting room and bathroom were clean.

Negative experience: Helpful if you have a straight forward title transfer. They really struggle with (legally) imported cars

Fantastic experience: I went to get my photo taken for my PA non drivers license. I was in and out in 20 minutes. Very clean, comfortable, professional, and welcoming.

Negative experience: Never Ever take your car here!!!! My car went in for a diagnostic because it would not start. It was there for like 5 weeks. When I finally spoke to someone about my car, I was told that I had major damage. I know my car didn't have those problems when it went in because I had a mechanic look at it about e weeks before I sent it there, but they convinced me to get a free diagnostic, so I sent it in. It took them weeks to get back with me about a diagnostic on my car. That's how I know it was damaged there. My car is now at the junk yard.

Negative experience: If the service manager would have let me give him the engine codes I would have saved $104 for the diagnostic charge because this garage does not repair transmissions.

Negative experience: A tale of two garages: THE GOOD: great phone intake, courteous mechanic rep (Casper or Kaspar); reps seemed pretty straightforward and professional. Replaced all 4 of my tires the next day and called to say my car was ready for pickup. THE BAD: such a poor processing setup that I wouldn't go back or recommend it. I walked into a big, almost-empty AAA center with three women staffing the welcome desk. There were multiple, other employees doing nothing at other desks. To make a long story short, the welcomers said that they couldn't swipe my credit card or give me my key; I had to work with Mark, who was about to begin intake with a customer whose car had been towed with a flat tire. Mark didn't even acknowledge my presence. After talking about tire replacement options with the only other customer in the entire place, Mark said that his mechanics would have to check whether they had a matching tire. Instead of just calling to one of them, Mark left the desk himself and was gone...and gone... and gone. After 10 more minutes of waiting I asked one of the three employees who were on their cell phones if one of them could just ring up my credit card and hand me my key. No, they couldn't do that, only Mark could. One of them told me that "patience is a virtue." How zen. I went back to the line and waited some more. Mark came back to the desk after 10-15 minutes and resumed his genial discussion of tire options with the person ahead of me. He still didn't acknowledge my presence until, after about 20 minutes total, I stared at him for so long that he looked up. He proceeded to hold my gaze and very slowly raise his index finger. The universal "one moment," signal, with a bit of passive aggression for good measure. When finally it was my turn, I very civilly mentioned to Mark that I'd been waiting for 30 minutes. He would have none of it. He was courteous at first, almost philosophical, but wouldn't acknowledge that there'd been a problem. I said, hey, you seem like a nice guy, maybe the problem is AAA's. Maybe they're not staffing enough people. I just wanted to know whether Mark agreed that there WAS a problem-- whether, if he'd been in my shoes, he would see it as business as usual, or whether he might think that someone else should have been taking my credit card. Should AAA create a different system? He just wouldn't address it. Starting to get a bit snide, he said, "it's a matter of having common sense, Ben. If I go into a restaurant and see that it's really busy, people zipping by all around me, I know in advance that I'm gonna be waiting and I don't mind." AHA, I said, but here it's NOT busy at ALL! You've had two customers for the past 30 minutes, and there were probably 5 other desk employees sitting around doing nothing! And 2 other mechanics stopped by the front desk during that time! He shook his head and said, "no one else here can do what I do." That was right before he had me swipe my credit card, sign my name, and handed me my key. Yes, surely no one else could do THOSE things. Then he denied my entire premise-- said I couldn't have been waiting for 30 minutes because he hadn't been away from his desk for that long. I said, Ah, but Mark, I texted someone 5 minutes after I came in to say that I'd been waiting, and and you can see the time stamp. 30 minutes total! He just pursed his lips and said, "well, let's get your things together and get you out of here, Ben." Then he said, voice dripping with sarcasm, "it's a busy day with a lot of things going on, and I'm sorry that that inconvenienced you, Ben." Again: one other customer in the place, and multiple employees sitting around doing nothing. But he wanted me to know it was the busy DAY that inconvenienced me. I feel badly about all this, b/c Casper was very courteous and professional when doing my intake, and Mark too was courteous and professional with the person ahead of me. AAA did the necessary work for me. They're just working in a terrible system. (And Mark could learn a thing or two about putting himself in someone else's shoes.)

Fantastic experience: I rarely trust mechanics, but this AAA has never let me down. I don't feel like they're ripping me off and my car is always ready when they say it will be. Super friendly too!

Negative experience: Don't call. I was on the phone almost 2hrs. I drove too AAA and still on hold. I'm here waiting another 45min.

Fantastic experience: This place was truly incredible to my husband and I after both of us having been sold cars dishonestly. I purchased a truck for a nonprofit that we are starting out of my savings to help people who are graduating programs and moving into their own home get the donated furniture and items they need to them. The dealer ripped us off and lied to us twice when we brought the vehicle in with a check engine light before being able to use the vehicle at all. The water pump was cracked and that destroyed the engine, two of the tires were dry rotted, and it needed a new battery. AAA put 4 tires on and a new battery so they could drive it to see that the engine was beyond repair. They found a new home for the battery and tires, they wrote up a full report of the work that needed to be done for the dealer to fix it, and they did not charge me anything. My husband's car had the same issue. Water pump was cracked but his check engine light didn't come on when the coolant leaked out. They saw he needed a new water pump and timing belt and installed it. After installation, they realized the third cylinder wasn't firing and suggested he sell it to a Ford dealer. They did not charge him for the repairs either. When I thanked the lead mechanic for being honest and not charging us after we had experienced so much expensive dishonesty, he said that's why he works for AAA. He can sleep at night knowing he never has to compromise his morals to be at work. Truly such a blessing and wonderful experience with Mark and his team at AAA! Thank you all for making this nightmare less terrible!

Fantastic experience: I received the warm and courteous welcome and great service from all the people that I encountered I actually on a minuscule level dealt with all the staff in the front and I'm looking forward to dealing with the mechanics on Thursday I need a state inspection amongst other things

Fantastic experience: I only used their mechanic services but they were able to accommodate me as a walk-in for a PA inspection and wheel alignment + balancing for a decent price. Barry was a pleasure to work with.

Fantastic experience: Had to go get my ID. I was in and out in literally 8 minutes. Fastest I've ever been seen any government building nice people too

Fantastic experience: I got towed into the center. My service on my Terrain was handled efficiently.

Negative experience: My husband and I took our car 4 months for an oil change. Klaus at the front desk was very rude and dismissive. I figured maybe it was a bad day for him. We again took our car today for repairs and Klaus once again was rude and dismissive. Won't be going back there. It's not necessary to treat customers like this. Also, they said one thing on the phone when the appointment was made and something completely different when we dropped off our car.

Negative experience: Lady in the Driver Lic Renewal department is the definition of RUDE! People in front weren't any better wouldn't even lift their heads and make eye contact when asked a question. I'm a Triple AAA member I guess that doesn't mean anything anymore.

Negative experience: dropped my car off september 19th . i haven’t seen my car since they told me the problems with my car but taking very long to fix ‍♂️never again going here for an auto repair

Negative experience: First time writing a google review. Wait to get a picture taken for my driver’s license was excruciatingly long. The male that worked earlier was fast but his replacement took forever, mostly due to providing artistic direction to every person like they were going to be on the cover of Vogue. I called before coming in and was told the wait was an hour which was fine except the new lady made it about a hour and 45.

Fantastic experience: Very friendly I went for my photo ID Quick and hardly a wait. So used to waiting for hours. This joint has everyone beat! Thanks AAA and DMV

Fantastic experience: Great! Helpfula n upon arrival to the office! They had atleast 12-15 working in the office on a sat.. I thought tht was awesome its so resourceful and cut down on long lines and they can focus on 1 customer at a time. I was able to ask questions about my car and get helpful information going forward

Fantastic experience: I needed air in my tires and they were nice enough to take the time from their busy day to do it. I love this place. Freindly too. I may go here when i join AAA...

Negative experience: The person was kind and courteous. I came into or a title from PA Dept of MV. I placed the order. Not title received. In short I ended up driving to Harris Burg and picking it up myself.

Fantastic experience: Always a great experience and helpful staff. I love that they have a diverse staff.

Fantastic experience: I'm from NJ and wish we had a full service AAA Auto Care Center like this place! We rcv'd very Courteous and professional service from friendly staff to transfer my car.

Negative experience: Well I tried to make an appointment online for a tire repair. Klaus Feldcamp contacted me by email to call. I called and it rang and rang and rang. Then they picked up the phone and hung up on me.

Negative experience: Updated 8/7/22: If you value your hard earned money, time, good customer service, not being overcharged for repairs they cannot prove you needed and not being lied to, do not bring your car to this AAA location. I'm in the process of writing a complaint to the Wilmington, DE and Heathrow, FL corporate offices as well as the BBB from services they performed on my vehicle in June and July. I scheduled an appointment for today (6/24/21) for an inspection and oil change l. I dropped my car off around 6pm on 6/23/21. They close in approximately one hour from me writing this review and I have not heard from anyone! I've left 2 messages and no return call. This is terrible customer service!!