AAA Costa Mesa Insurance and Member Services

Fantastic experience: Helpful friendly almost anything of DMV can be done here i am glad that being a membership a insurance customer.

Fantastic experience: Came here to get my international drivers license. Everyone was nice and helpful. The cost was $20 for the license and $10 to take your picture. The whole process took less than 15 minutes.

Negative experience: Virtual assistant bot is awful. I want to speak to an actual live human.

Fantastic experience: Sean K was amazing. Sean helped me through every step of my insurance process as I was moving and he always got back to me same day!

Fantastic experience: Omar was the best in helping me get my own insurance policy :) He works above and beyond and is always responsive to my email and questions! Thank you again for all your help!

Fantastic experience: Jeremy was super helpful in getting some DMV registration issues sorted out. It was busy so I had to wait a bit and they provided a bottle of water

Negative experience: I'm disappointed as we paid lots of money for insurance and other services, and when you go for DMV transactions, the waiting time is just as if you'd go to the DMV. Employees just walk around pretending to work, and there are only 2 people helping with DMV transactions. So why am I paying if the waiting time is just like the DMV?

Fantastic experience: Great service!

Negative experience: Called to make a payment, The assistant that answered put me on virtual assistant. If I wanted to do that and go through virtual system, I wouldn't call triple-a. I'll just do it on my own. Agents need to be trained better and not ignore customers. Request that wanted to pay a payment and didn't even ask more questions around it

Negative experience: Jay in Smog is horrible. It takes 4 days for him to respond to my inquiry for a price without answering it at all. They left a voicemail with everything else that didn't ask about. My smog was done for a week when they left me a voicemail asking me to call with any questions. Time wasted, frustration gained. I'd consider another insurance company for my towing needs. Jay, you're awful I hope youre not in charge of anything or anyone.

Negative experience: I got my son his frist aaa card when he was in Texas, pay with my credit card. Told aaa this is one time Charge only. That was 5 years ago. My son used the card one time 5 years ago. Frist 2 years, not change. 2022,2023 and this they changed my card all three years. My Fault for not looking at my bill. This is Recurring change that I did not ask for. Who is doing this.. So be careful. Always look at your bill. I been with AAA for 29 years and that didn't help.

Negative experience: Wish I could give zero stars.

Fantastic experience: Could in no way have been better.

Fantastic experience: Came here for vehicle registration. Customer service was great and it took no more than 5 minutes.

Negative experience: The only different between the DMV and this location is that the faster service … but still has the same unhappy miserable people work here. Sad

Fantastic experience: Amalia Alanis at the Dmv department is nothing but the best customer service and on top of her work to Get things Done for you And helping you on any thing You need She's the best and will definitely recommend her to anyone who needs Dmv assistance and paper work done with amalia alanis

Negative experience: Shady people here. I needed to get insurance and at the time it was the "cheapest" for me at $330/m, I assume because of an accident on my motorcycle which I was not at fault for. I was in a rush and didn't care because I needed insurance. The man I spoke to asked me if I wanted the roadside assistant as well and agreed because why not? I've only ever heard great things about it. While signing me up the POS asked me if I had anyone I wanted to give free AAA roadside membership to as well. Thinking this is cool I said yes. Gave him my friends name and he told me all done. Thought nothing of it. I finished the paperwork signed and sent it back. Well apparently because I gave him my friends NAME he added him to the excluded list on my insurance without telling me that he was going to do it. Tried to call back couldn't get a hold of the POS that I spoke to. Whatever I thought that's that its my fault for not reading the contract. Well nope. I haven't had a single accident and only had one accident which was not my fault and over 2.5 years ago. SOMEHOW my insurance has increased from $330/m to $365/m after just 4 months with a renewal offer of $385/m. How in gods name does that make sense? I am almost 30 and I drive a freaking PRIUS FFS. I've tried calling to cancel and was told that it would be a 10% FEE for what is owed on the balance. Well I said ok lets do it and was told I would have to pay $480 on a total balance of $1000 how in the hell does that math add up? Never ever going to recommend their dog insurance to anyone. Go with Geico, Wawanesa, Mercury or ANYONE. You will get a much better quote and no shady business practices. 1/30/24 Cancelled and paid my final bill 01/10/2024. Received a call today 1/20/24 saying that I still owed $245. Said i paid it and was told there was no payment. Check my bank statement and saw the withdraw and informed her and then magically did she see the payment made 1/1024. Told me it was applied towards my regular membership on accident. what? I asked if i could get a receipt and she told me that they do not give receipts or payment confirmation. She said my bank statement is my receipt. what???

Fantastic experience: Smog Check - quick, very nice, and competitive rate!

Negative experience: ⚠️Warning⚠️ This location is EXTREMELY unorganized. NO ONE in claims answers their phone OR RETURNS CALLS. The supervisor Irene is absolutely horribly unprofessional and apparently the leader of DISORGANIZATION !!!! DO NOT GET AAA INSURANCE,,, their “legendary” service goal is exactly that, LEGENDARY HORRIBLE CUSTOMER SERVICE !!!! From their voicemails which are inaccurate as far as the days they are in, to the fact they DO NOT RETURN CALLS. This place is a JOKE. The very last place I would choose to do business with !!! You never know how “good” your insurance is, until you file a claim. Let me tell you, these people are ignorant, rude, and lazy.

Negative experience: This insurance company stinks. They tried to collect money from me for an accident I wasnt in. Someone gave them an incorrect plate number when they were in an accident and it happen to be my plate. I thought we cleared this up months ago with them and it was closed but last week a law firm started trying to collect from me. Someone there owes me an apology. I filed a complaint with the insurance commissioner of CA.

Negative experience: Why the wait if I see more costumers then employees helping the faster the better for u guys

Negative experience: Don't sign up with this comapny. After 25 years, they raised my car insurance rates 40% this year-- no accidents, no tickets, no claims, no reason.... just profit. I called, and someone tried to convince me it was "inflation." At it's worst, inflation was 7% last year. I'm just so tired, and I really don't feel like finding another insurance company... but the rates plus the condescending, pathetic explination makes me realize it's time to switch. I hope your shareholders are fat and happy.

Fantastic experience: Thank you AAA for the terrific and informative travel guidance from Ann Sims in your Costa Mesa office. We began our planning stage in Sept.& Oct. of 2022 for our travels this past June/July 2023. She assisted us in creating the best tour for Scandinavia, which included a few days ahead of time to visit with family in Sweden. It was decided to select the Tauck Tour since the main objectives was to see family, go to Denmark and visit the stunning fjords in Norway. The tour was a true success in every way: service, motor coach driver, weather (especially being able to see the glaciers & fjords), small tour group-great people, itinerary, hotels, food, tour guide and local tour guides, etc.. We are now working with Ann on our travel plans for 2024. She is very professional, knowledgeable, patient, kind and enjoyable to talk with due to her travel experience. Thank you again!! G & C Higuchi

Fantastic experience: I came here to get my Real ID Driver's license. This process can be painful at the DMV, however it was much easier and seamless here. This is my first time going to an actual AAA location and it did not disappoint. Big shout out to *Amalia Alanis* for all her help! She was very polite and sincere. She went out of her way to help me with the process.

Fantastic experience: Melissa R. was very helpful with my renters insurance claim. Made the process easy and stress free. If you need any help.. Ask for her... She will make it a smooth process and I highly recommend her.

Fantastic experience: Fast (as insurance can be, anyway), professional, and actively searching for discounts that can apply. Helped me with my membership, auto insurance, and rental insurance all in one stop.

Negative experience: Omg!!! Rudest kid ever. Look for her flannel shirt over tank top with her yoga pants on ... she is not only rude, she is highly incompetent. Do not go to this location

Fantastic experience: Love going here then to the DMV. They help one out so much ,if I went to the DMV I would have to come back like 4 times.

Negative experience: There internal customer care practice leadership practice bully tactics ., Leadership have massive HR issues. Be aware ! use another company

Negative experience: Angel Gomez said I was getting 170 premium for 250 comp. And 500 coll. Deductible and I signed up but when I got papers it said 250-1000. So I called angel gomez he said he would change with same premium amount. But when I got papers again it said premium went up to 30 dollars. I than called angel for a week straight and to this day no return call. Contacted manager Russ and he was rude with no explanation of why angel won’t return my call. As if my signing up was all they cared about. No mater what I wanted. Because it was a year contract. They don’t care about customer service just about getting your contract.

Negative experience: Smog checks here are a rip-off and there's always a line of people waiting. You can save $20 by going to the Campus Shell station on Baker St and there's no wait.

Fantastic experience: One of the best AAA locations. Great crew!

Fantastic experience: Very nice and helpful with my mom. Good prices

Fantastic experience: They were very considerate and helpful with answering my questions and getting my insurance taken care of.

Fantastic experience: Very good service, they went above & beyond to help me with DMV services.

Fantastic experience: Great service, all staff was super nice and easy to talk to.

Fantastic experience: I came in with a low tire pressure and asked for a smog check as well. I didn’t have my DMV papers with me but the gentleman working there was extremely nice and helpful. We had a nice conversation and he genuinely care about me and my car. I came here around 2:30pm on a Monday and there was no wait. Smog check and tire check took less than 20 minutes.

Fantastic experience: I came through the door and was greeted immediately. I was directed to a window with one person ahead of me. I got to the front in about a minute. She took my information and directed me to a large waiting area where I waited to be called. I waited, comfortably, for about 10 minutes. I was called, I paid for my registration and was out the door. Total time about 15 minutes.

Fantastic experience: Ohhhh you saved my life. It was so fast I made it to work on time Thank you

Fantastic experience: I was able to get a smog check and then go into AAA to get my car registration renewal.

Fantastic experience: Went in to get car registered. Due to my unique circumstance they were unable to help me, but guided me to the right location to get it taken care of. I was able to get smog done at this location. Very friendly, greeter at front, no lon lines when I went in. If it can be done here and you can avoid the DMV, always worth it.

Fantastic experience: I went on Wednesday and was in a bit of a hurry, I saw a long line but they had me in and out of in about 10 mins, good quick service

Fantastic experience: Always get good help, and that's what I'm looking for

Fantastic experience: Never go to DMV. Always AAA.

Fantastic experience: Love using AAA Costa Mesa for registering my vehicles. Thank you for making the DMV process easy.

Positive experience: Great service, friendly and fast

Fantastic experience: We went in to take care of a couple things dealing with our insurance. Everyone that helped us was extremely pleasant and very helpful.

Fantastic experience: Super fast and friendly customer service!

Positive experience: I have had a great experience with their membership and auto insurance services. Had quite a few disappointing experiences with the local agents at this location that handled our home owner insurance.

Fantastic experience: Great customer service all the time. Easy process to get your car license stickers or anything from DMV processes/concerns

Fantastic experience: Paid our car registration renewal. Easy, peasy!. We have been loyal customers of AAA and will continue to do so.

Fantastic experience: Johnathan Peoples was super amazing! Awesome customer service and very knowledgeable!! Thank you for all ur help!!

Fantastic experience: Love the service ❤ ♥ in and out to pay Registration

Fantastic experience: Another service at AAA is travel.I booked flying ticket and was easy and very organized . I like organized things!

Fantastic experience: I’ve been with auto club for 35 years ! But went to another auto insurance once looking for a better rate and coverage which I regretted very much so I came back to never leave again , I’m very pleased with AAA plus the convenience to get smog check on my car and all my DMV needs done there also and if you go to their office everyone is so nice and eager to make you feel at home and oh ! I almost forgot the famous road service which made them popular and well known for , listen I can keep going on and on with so much more but I don’t want to sound like I’m getting paid to say this just go see for yourself

Fantastic experience: Had to register the car, I was in and out faster then I would have been able to find a parking spot at DMV. AAA you're the best!!

Fantastic experience: I issued my international driving permit. Easy and quick service. Also everyone is kind.

Positive experience: Needs a thorough cleaning. Nice people work here.

Fantastic experience: Love AAA, they have the best deals on auto insurance, road side assistance, travel, & now they have a credit card you can earn points and cash back with. So awesome!

Positive experience: Hey There, Most Of The Time AAA Would Get 5 Stars. However My Latest Visit Was Hella Disrespectful.. Apparently there's a promotion and giveaway a very nice traveling bag. Cool. Only requirement to receive the traveling bag is you sit for 15-20 minute interview on receiving insurance from AAA. Cool. However once I asked to receive my bag another employee she came out with two small bags look like they from 99 cent store and had AA A stamped on them and attempted to hand me that. Immediately I said oh no I want that other Style One. Guess what she said then y'all. Well did you read by any insurance I said no had nothing to do with the promotion she going to tell me okay I got one for you but make sure you come back with your wife to get the insurance. She should know I ain't going back down there

Fantastic experience: Always great experience dealing with customer service.

Fantastic experience: Carla Nordstrom is an asset to AAA. I had an issue which required immediate attention in my opinion. Carla was super genuine, friendly, helpful, and knowledgeable. She explained AAA's resolution process to me in great detail. I immediately felt comfortable speaking with Carla, you get a sense that she cares right away. Excellent service was provided with a AAA+++ attitude.

Fantastic experience: Dmv services are more that enough reason to pay for membership alone. 50 bucks to skip the dmv line yes please.

Fantastic experience: Great, personnel very polite, process was fast and best if all no waiting in line for hours.

Fantastic experience: went to get my vehicle registration renewal. Green Tags 2022- nice! Also got some maps for travels.

Fantastic experience: The AAA office here is great! There is a smog check center and everyone is always so helpful! Highly recommended!

Fantastic experience: We haven't been members for 46 years for nothing.

Fantastic experience: Judy Torres ,was great very helpful.Thank you so much Judy for all your help.Will be back to this location,because of you.

Fantastic experience: In the last few years, I have gotten my car smogged at the Auto Club on Harbor Boulevard in Costa Mesa. Today was the third time. Each and every time, the gentleman who staff that area have been amazing. They are professional, courteous and informative. It was quick, easy and also inexpensive compared to other providers. I highly recommend you use them.

Negative experience: Tried to call to see if we needed an appointment to use smog check. Virtual assistant hung up on us twice before launching into an explanation of what smog check was and then telling us no one was available and hanging up on us again. Operators can't get covid-19 over the phone and this use of a virtual assistant instead of keeping humans is a needles cash grab. We are now looking into other options for our insurance needs.

Fantastic experience: Take care of all you DMV needs at AAA - they are happy and friendly and helpful. A great example of private industry completely outperforming the government in every measurable way. Bravo AAA. You guys are the best.

Fantastic experience: I love the many services provided by AAA. Insurance and membership, I highly recommend them to everyone! The ability to take care of many DMV services at AAA is extremely helpful and a time saver.

Fantastic experience: My representative, Mary exceeded my expectations. She knew exactly what I needed to benefit my needs. Thanks MaryT., Costa Mesa.

Fantastic experience: Fairly quick service, line not too long and associate was very friendly and helpful.

Fantastic experience: It was great. The lady was very nice and she helped me to fill it out my registration

Fantastic experience: Very helpful we got what we need to get done and we're in there and we are out very quick and then my girlfriend had left something the document that they were very understanding so we had to go back twice and then they took care of the problem we were both happy

Positive experience: Unfortunately had to wait outside with a mask on for 15 minutes in order to renew my DMV. Even though there were at least 18 service windows, they only allowed one customer at a time.

Fantastic experience: Yanira was just about the nicest person I've ever met. I needed to change my registration from Washington to California, and she gave me all the info I needed. She was very professional and personable.

Fantastic experience: Great customer service! Very good experience

Fantastic experience: Had a smog and paid registration in less than thirty minutes! Everyone was friendly and efficient.

Fantastic experience: In and out with my dmv title transfer!! Thanks AAA

Fantastic experience: Great customer service from Mary Yang!

Fantastic experience: Very good service there quick and very helpful and nice and respectful

Fantastic experience: Well organized following social distance regulations. Was in and out 20mn

Fantastic experience: AAA Branches are always a pleasure to visit, coz of their nice offices and always pleasant and courteous staff. And surprisingly one doesn't have to wait too long as all staff know their job well, though you wouldn't have minded the wait

Positive experience: Wanted my tags in hand. Went in paid (only negative thing, can't use your debit card, only cash or credit card) got my tags...yay. Like that they're taking covid precautions. Friendly and professional.

Fantastic experience: Carlos from this branch is awesome. Great with customer service and always tries to assist you in any way possible thanks

Fantastic experience: Got my smog done. So easy thanks aaa

Fantastic experience: I love this place I wish I would have joined years ago

Fantastic experience: Very good service, 17 years with them and still going.

Fantastic experience: Great service at the smog check station and in the office. Very professional, helpful and organized in the midst of the pandemic. Very well done!

Positive experience: I thought I was going to save money with this insurance but they charge more than All State. So I will stay with All State.

Fantastic experience: It's always a Good Experience. Everyone is very helpful...

Fantastic experience: I have worked with all departments of the Costa Mesa AAA office. DMV, Travel, Insurance (Home and Auto). They are just the best! I think I have a complicated problem and they take care of it, just like that. Can't say enough good things.

Fantastic experience: The level of service and convenience here is so much better than the DMV. I will be a member for life.

Fantastic experience: Always been a pleasnt & cheerful experience. Technician gave me very helpful information about selling my truck,AAA offers things I wasn't aware of. Thank you for your help

Fantastic experience: Great Gourmet Coffee & hot Chocolate ! Etc. ! Customer service is Superb !

Fantastic experience: Excellent service every time. Better than the DMV hands down.

Positive experience: Very helpful. Especially with DMV stuff. Worth the membership fee.

Fantastic experience: I have insurance there and I'm a member chose up to a hundred miles