AAA Saugus

Fantastic experience: Upgraded to the RealID at this location and was in and out in 15 minutes. Pamie was very helpful !

Negative experience: Disappointing 11/12 license renewal visit. After my 140P appointment was delayed 30 minutes, I was failed for not being able to complete the color test. Couldn't because of equipment failure of some sort. The clerk insisted the problem was me and that I needed to go to a LensCrafters to figure out my sight problem. Instead, I scheduled another test at the Burlington AAA which was on time and I passed in 5 minutes!!!!!! You need to do better.

Positive experience: Nice, pleasant workers

Fantastic experience: Very efficient renewal of my D driver license

Fantastic experience: I went to the Saugus AAA office today to renew my license. They were very pleasant and helpful! Such better than arms experiences in the past !

Fantastic experience: Had no idea the services AAA offers. Mary Beth and Pammie were so helpful! Well run branch. Pleasant and helpful staff. Needed an international drivers license. $20.00 for photos and license.

Fantastic experience: Really happy with the service here. Helpful with passport questions and photo. Paul helped me save on auto insurance. Lauren was awesome making sure the other insurance company stopped billing. Team went above and beyond to help through a difficult situation with previous auto insurance company and the agency that represented them.

Fantastic experience: Better experience than the RMV with the same services.

Fantastic experience: 5 stars to Eordea Sherifi. Helped with my car insurance quote. She is so dedicated to her work, very patient and tries her best to assist her customers. Would highly recommend to friends and family. She is awesome I'm a little late in posting this review but thanks Eordea for all your help

Fantastic experience: Fast service. All the ladies work very hard and are extremely nice! Got me a replacement license in minutes!

Fantastic experience: Went for Passport photo Very friendly atmosphere, no waiting

Fantastic experience: Very friendly and helpful staff with short wait times

Fantastic experience: I went to renew my drivers licence for the first time in this place..Is the best of the best place to go,thank you very much!!

Fantastic experience: Quick and easy, she was professional and friendly..

Fantastic experience: My mom who is quite elderly was freaking out because she was one day late renewing her drivers license. One the way back from running errands she drcided to stop in AAA to renew. Initially we were in the general AAA customer service line. An AAA employee would periodically ask if anyone was in the office for RMV issues. When we said yes we were politely shown the correct line. It must be said that the RMV traffic (I know, let it go) was extremely light. The customer service rep noticed how nervous my mom was about the whole situation - we came in on a lark with no paperwork or anything prepared in advance. Or paperwork at all for that matter. She calmed my mom down, worked her through the application, explained everything clearly concerning the temporarily license and expectation delivery date of the new license. She took the photo, asked my mom if she approved and took a few more until mom did approve. Overall, it was a great visit. Reviews concerning RMV visits are usually horror shows and i am glad to break that trend. Based on this one visit I would highly recommend AAA for RMV business.

Fantastic experience: Great for getting past the rmv

Fantastic experience: Came to get my IDP, was in and out in 5-10 minutes. Kevin is the man. Keep up the great work.

Fantastic experience: Great service and helpful staff.

Positive experience: The manager waited on my husband and me. He was very professional and dealt with the problem with courtesy.

Fantastic experience: After a terrible time dealing with the registry I was astonished at how easy getting my “real ID” was here. Not sure we were in there for even 20 minutes. Amanda was the nicest person I have dealt with anywhere in a long time. 78 degrees

Fantastic experience: Do you offer insurance on commercial plates, less than 10000 gvw?

Positive experience: AAA"s website provides most of the information you need.

Fantastic experience: Mary Beth couldn't have been nicer or more helpful getting my IDP and euros for my trip. Easy to get to and plenty of parking.

Fantastic experience: Great place to go in & out in 5 minutes.

Positive experience: Good place to go for RMV needs instead of the actual DMV. Place can get busy so try making appointments in advance instead of walk in. Also offers a travel agent to help do the work of booking your next vacation. Free bonus while you wait, free charging station.

Fantastic experience: Imagine for A minute the AAA was around in the 90's? We might have forgotten all about the Mass RMV. But in all seriousness, they're great and RMV services are A plus plus. Pleasant and friendly people.

Fantastic experience: I went to renew my license. Everyone was very helpful and pleasant.

Negative experience: I was at the Saugus office month ago at 9 am , specifically drove to get the passport photo done before my appointment at the post office in Marblehead at 10.30 am Post office denied photo that was made at your office because the color of the back ground wasn't white, but gray! So don’t mention trouble to drive from lynn and back to your location i have to pay out of pocket 15$ to get right service! Its second time we get unprofessional service at your office BEFORE post this review i sent an email on address you provided here for issues ( month ago with photo proof and my aaa primary card number) -NEVER goT an answer Its tell a lot about quality of the service... absence of any quality

Fantastic experience: The personal that works there were great. It was nice and easy to get my renewal of my license and they made it easy to get my new license. And the personal and there was really friendly to deal with

Negative experience: emailed to get a homeowners quote and NEVER heard back. shows the lack of professionalism. will go with someone who CARES about their customers.

Negative experience: CALLED AT 2 10/11 and it’s now 11am and still no one has come to tow my car and I was by myself and they did not care. So unprofessional and risky for them to leave me alone through the night.

Negative experience: This branch has given me a horrifying experience. The branch manager Jennifer condones her employee Pammie’s actions . I had notified the branch manager and customer service of Pammie’s disturbed actions yet I have not heard back on “disciplinary” actions that will be taken towards Pammie. During my visit, I had to fill out a hard copy of an application that I had completed online which I had no problem doing so. However, Pammie was hostile towards me when asking me to fill out the application that I have already completed prior to my appointment. Pammie continued to ball up my application and unravel to hand off to Kevin to shred my application. Seeing my horrified reaction she continued to ask if I was having a bad day with a smirk. Jennifer, the branch manager, condones this behavior as she has not returned my calls. I thought my experience at AAA Saugus would’ve been better than going to the RMV however I will not be returning to this office.

Fantastic experience: Helpfully, friendly and speedy customer service reps

Fantastic experience: I just returned after applying at this branch for a Real ID. I had a reservation for 10:10am and was taken early. The service was courteous, professional and friendly. The process went very smoothly. I strongly recommend this branch. Keep up the great work!

Fantastic experience: Awesome Awesome staff much much better than going to the registry that's for sure

Fantastic experience: Greetings fellow road warriors, I feel compelled to share my recent encounter with an extraordinary organization that has single-handedly changed the way we navigate the highways and byways of life. Today, I wish to shine a light on AAA, an unsung hero in the realm of automotive assistance and customer service. In a world where mediocrity often reigns supreme, AAA has emerged as an undisputed champion, redefining what it means to be a truly customer-centric organization. From the moment I sought their assistance, I was greeted with a level of professionalism and genuine care that is rarely seen in today's fast-paced world. Let's dive into the reasons why AAA has captured my unwavering admiration: 1. Unparalleled Roadside Assistance: AAA's roadside assistance is nothing short of remarkable. Whether it's a flat tire, a dead battery, or even an unfortunate bout of absent-mindedness resulting in locking yourself out of your vehicle (we've all been there!), AAA's response time and expertise are unparalleled. Their dedicated team of professionals swoops in like automotive superheroes, resolving your predicament with grace and efficiency. It's as if they possess an innate sixth sense for identifying and solving vehicular woes. 2. A Network of Trustworthy Partners: AAA's extensive network of affiliated repair shops and service providers is a testament to their commitment to quality. Every time I've required their guidance, they have directed me to skilled technicians who possess an unwavering dedication to their craft. With AAA's seal of approval, I have found peace of mind, knowing that my beloved vehicle is in capable hands. 3. Travel Planning Made Effortless: AAA's travel planning services have turned the daunting task of organizing road trips into a joyous adventure. Their wealth of resources, including detailed maps, trip itineraries, and expert advice, have transformed the way I experience travel. With AAA's guidance, I've discovered hidden gems and picturesque routes that would have otherwise remained undiscovered. 4. Advocacy for Road Safety: AAA's unwavering commitment to road safety is commendable. Their tireless efforts to educate drivers and promote responsible habits have undoubtedly saved countless lives. From their comprehensive driver training programs to their tireless advocacy for stricter road regulations, AAA continuously strives to create a safer environment for all road users. In conclusion, the unparalleled excellence of AAA has transformed the landscape of automotive assistance. Their dedication to customer satisfaction, commitment to quality, and unwavering advocacy for road safety make them an indispensable ally on the roads. AAA has earned my utmost respect, and I implore all fellow motorists to embark on this journey of exceptional service and support. Remember, life is an open road, and AAA is the guiding light that ensures your journey is smooth, safe, and unforgettable. Drive on, my friends! Yours in awe and admiration, A Fellow Road Adventurer

Negative experience: I no longer recommend AAA before I loved it today I hate it now , AAA before took a maximum of 40 minutes now it's the second time it takes 3 hours to get to my car the last time I had sunstroke dehydration because it was a very hot day and it took a while 2:30 and today it's taking more than 3 hours this is ridiculous it's time to put more people to work on the tow trucks

Fantastic experience: Place to go for the fine a vacation to go with family also you can be able to make new driver's license if expire in a lot of other things

Fantastic experience: Quick and friendly. I had an appointment as was in and out in 20 minutes

Fantastic experience: Much better than RMV. Appointment was only in a couple days. In and out, very courteous staff i dealt with. Highly recommended!

Fantastic experience: They were very professional. And the lines moved quickly. I would definitely go back for any travel and RMV related services.

Fantastic experience: A lot better than going to Rmv. Fast and easy. I recommend skipping that line and crowd; this is when you say it's worth being a AAA member.

Fantastic experience: Went to AAA Saugus on Saturday, June 10. the service was phenomenal. the gentlemen who dealt with me was very gracious, very helpful and absolutely courteous. that was my third visit and I a have been telling my friends about the great service at AAA since my first visit. You guys are the best.

Negative experience: Re: License Renewal/ Real ID A nice tall man with a beard gave excellent service. The MA RMV clerk was by far the rudest and most condescending person I’ve ever dealt with. She needs to either retire or find a boyfriend soon!

Positive experience: Long wait, too bad the lady taking pics would talk less and work more. Just saying..

Fantastic experience: Answered my questions quickly and set up a appointment.

Fantastic experience: Made an appointment for a real ID, was in and out in 15 minutes. Saving me a trip to the DMV is in itself worth the membership

Negative experience: It was terrible experience Clerk ( man in he's 40s) was unfriendly from beginning, without checking all documents make us ride twice to the office (30min one way duringrush hours) for nothing-just to find out he doesn't need requested documents! He doesnt even say sorry Such a shame to have workers like him at the office The girl was opposite -kind and nice

Positive experience: Christine and Pam were sweet and helpful.

Fantastic experience: I HIGHLY recommend Silvana Comeau for any travel planning! I wish I could give her a million stars; her service and follow-through, and pleasant demeanor are so outstanding. She went above and beyond in planning our trip to Aruba this Christmas. She offered several options, shared opinions, and helped us to make a perfect choice! Silvana followed up with us to ensure we did what we had to do (although she did most everything)! I don't know why more people don't take advantage of their AAA membership and book travel with them. It was completely PERFECT!

Fantastic experience: Helped me when I lost my licence, Very nice staff.

Positive experience: This place is excellent to do things like renewal of license or your identification. None of those long lines. You still have to make an appointment, but don't have to wait for to long at all.

Fantastic experience: I made an appointment to upgrade to a real ID online. When I arrived, seen about 30 mins once I checked in. The lovely ladies at the counter are very sweet, organized and professional. They even gave me more information about benefits of my Triple AAA membership.

Fantastic experience: AAA makes their customers lives so much easier in so many ways. I’ve been a member for over 10 years and I can say I’ve gotten my monies worth and then some. I also been able to help others because their membership allows you road side assistance for any vehicle, not just yours. I recently had to get an International Drivers License and it was the best experience I’ve ever had. I walked in the Saugus, MA branch on a Saturday at about 12:15 PM not knowing what to expect considering that that closed at 1:00 PM Not only did they help me with any questions I had but they also took 2 passport photos and completed my application for the International Drivers License, but wait, I didn’t get to the good part yet. They did everything at NO CHARGE, that’s right FREE. When I asked why it was FREE they said because you are a premier member with AAA and it’s complimentary. Wow, it definitely pays to be a AAA Member and I Highly recommend it! One more thing… Compliments to the entire staff working at this location. They where all so friendly and extremely knowledgeable and helpful!

Fantastic experience: So convenient! Better than going to the RMV. Very nice employees. Went to get my passport photo. In and out in 5 minutes.

Fantastic experience: Booked rmv appts ahead of time for faster service. Most staff is friendly, upbeat and personable except for a selected few. But overall smooth experience.

Fantastic experience: Not sure anyone loves the "DMV" but AAA does as good of a job as the DMV. You make an appointment and don't have to wait an hour to conduct your business.

Fantastic experience: I did not have an appointment but was helped right away. My registration expired the month before and I just realized it. Cesar helped me immediately and I was able to get my new registration and decal. Very impressed with this place! 5 star service!

Negative experience: I needed a flight to Thailand on 9/6. After a week and 1/2 I called again and talked to Kim from Rhode island and I needed to change the dates to save money. Saugus called me while I was on my way. Very disappointed

Negative experience: Poor passport photo service. How can a photo service center be so inflexible for taking one extra click if the clicks taken were with poor posture and lighting? And how can they not differentiate a clearly pale greenish background instead of a much required standard plain white background?? After this experience, we checked with Peabody AAA service center and they happily helped us with not just better quality photo click, print and cutting in no time but they also did not charge so as to compensate the bad experience we had at Saugus..

Fantastic experience: Very helpful, set up an appointment with me for my real license, told me everything I needed and my wait time was minutes. Also very pleasant, I had a great experience.

Fantastic experience: Awesomeness!!! They registered my car in record time!! Cristine, I think her name was, was terrific! Everybody was so nice. Thank you so very much!

Negative experience: I’ve been trying to get an appointment without success. I’ve been denied entry to Danvers RMV. Not sure why. Is it because I’m disabled?

Negative experience: Bad experience if I found zero I put 0, nobody pick the phone, not help ful, when I did quote,they gave me higher one payment higher than the expectation, AAA just bright name for nothing even I have membership with AAA, they asked me to pay $5000 once , I asked if I could make monthly payments for the low income families, she said no you have to pay the whole amount , seriously!!!! That's is not fair especially at that time everything went high. I never recommend that company to everyone, also I'm going to cancel my membership with it ,can't put my trust in the triple A, don't go there.BAD Experience ,

Negative experience: No one there in line and they are only excepting reservations and you can't make a reservation because it's full. They could make time if the office was empty...

Positive experience: Very nice people inside to help you. I took my mother here to renew her license and it went very smooth

Negative experience: Couldn't get through to talk to someone! Frustrating! I need a Mass ID. License expired but don't drive anymore! So I need the Picture ID. Please help!

Fantastic experience: This AAA is only 15 minutes from house and a RMV,which RMV people are nice and pleasant...was great doing business there..plus this strip mall has Giovanni and Applebee,I like Giovanni.great dinners

Negative experience: They do not understand what I keep asking them !!!!! Ask about RMV and get NO Reply. Call them at 10 30 AM and the voice Mail says ( We are not open, please try back later. During Business Hours. Unreal !!!!!!

Fantastic experience: Nice and quick,the service rep who I forgot to get her name she was super pleasant, was having issues with my social security card and she got it to go,she is a pro,4 stars for her for making it a pleasant experience thank you so much..... my service was Friday April 22 to renew my license

Fantastic experience: Great place to renew or get your REAL driver's license. Make an appointment and show up on time, you'll be done in 10 minutes! Thank you!

Fantastic experience: Great service, nice people, way better than going to the registry

Fantastic experience: Awesome experience! Everyone was friendly, no wait time, no hassle, in and out less than 15 mins. *I had an appointment to renew my license *

Fantastic experience: Had appt for Real ID. Their process was great. First a person reviews all your documents to ensure you have what's needed. Then you go to the person that takes your picture and produces a temporary Real ID. I rec'd the permanent in the mail the following week. Great process and great service...a winning combination!

Fantastic experience: I recently renewed my driver's license to a "Real" license and the staff was professional and pleasant throughout the whole process. I was absolutely delighted! We have used them for a number of vacations and they always helped us save money. They are great!!! I would recommend AAA to anyone.....the best membership to have!

Fantastic experience: I love this place. If you are a AAA member. It's amazing how quickly you are I'm and out of this place . The staff will always take time to explain things to you if you need it and they ard always friendly. Bonus, with the time saved going here as opposed to waiting hours in line at the RMV, you can aalk across the lot to Applebee's for lunch or dinner afterwards. There is plenty of parking too so there will not be a great deal of time wasted just searching for a place to park.

Fantastic experience: I went for my license renewal and the real i.d. the staff was fantastic and I was in and out in a timely manner. Great job everyone!

Fantastic experience: Very friendly and helpful staff. Terrific experience. Happy to be a Triple A member!

Fantastic experience: Excellent! I got my new Real ID. It took 20 minutes. No line, no waiting, make an appointment online, and the happy, helpful people will assist you with ease.

Negative experience: Why get AAA when you need them , they just don’t help? I had a flat tire that I couldn’t fix by myself and asked help at 5 pm on 24th I’m with a 7 yo kid with me and now is 12:15 am and nothing , no one is here to help , just call once 3 hours ago saying my service is taking more time than normal. I’m 10000% frustrated with this company, this is not humane, it is 56 degrees in Boston my battery died 4 hours ago due emergency lights on , anyway I hope , at least they get my car and tow it back to my house.

Fantastic experience: The ladies of this AAA, Pammy, Cris, & Katie were absolutely awesome. They went above & beyond for me to get my car re-registered. AAA needs to give these ladies a raise to make sure they stay. They actually cared & helped me out so much was an absolute breath of fresh air from dealing with regular customer service. Above & beyond & hope AAA gives these ladies a raise, a bonus or a gift. Well deserved.

Positive experience: Excellent service. If you are a senior citizen or even a high school senior that needs to insure a car this is the place to go. Ask for Heather. This woman is amazing. She did all the complex stuff for me. She gave me information for the DMV that was right on the nose. Hints that I found easy to follow and found me a price that was only for what I needed.

Fantastic experience: I called to ask about Topsfield fair tickets. Automated voice said they had higher than normal wait times, however you could leave a message and someone would call you back And someone did!!

Fantastic experience: I'm curious is triple a good for car insurance I'm getting my license Sunday and I'm wondering if it good for full coverage for car insurance

Negative experience: I'm not sure where to leave a review for AAA as a whole, but my family have been members for 14 years and their service has become absolutely abysmal. They likely aren't paying their people enough, resulting in ridiculous wait times. Another clue to this is their new call answering system. Where before you'd get to talk to a real person who knows how to help you, now you need to jump through hoops over the phone and online to wait an hour to maybe get a call. Their premium service is now the only one worth anything... if you actually ever need it enough to justify the premium price. All in all, extremely disappointed and will be rethinking my plans to become a subscriber myself. I will be telling people I know to cancel their subscriptions. If you actually need help, just call a tow truck company first. Don't waste your time and money.

Fantastic experience: Foreign passport photos were rejected for my son (thanks Canada NOT!) and they didn‘t bat an eye and were very kind to retake photos for free.

Fantastic experience: Wow, in and out in less than ten minutes with a real ID . Kevin and Katie were both very helpful and efficient ..

Fantastic experience: Didn't have an appointment, but they still did my needed transaction, quick friendly service.

Fantastic experience: Had a great experience, everyone I came in contact with was so nice! Will definitely be back. I cannot thank you enough for everything!

Positive experience: Friendly staff. Neat place. Speedy service. Convenient location.

Negative experience: These are the rudest people I have come across. They lack common customer service skills. People pay to be a member, treat them like it.

Fantastic experience: Got my registry services taken care of here fast and easy.

Negative experience: I went in for a License Renewal. Jackie took in my documents and when I provided my license and AAA card to her, which admittedly I gently tossed onto the counter, given we have to stand back from the customer service counter, she walked away saying "just throw it at me, Jesus Christ", and I overheard her and asked, "did you just swear at me" to which she responded "you threw your documents at me". I have been in customer service myself, and even if you think something bad about the customer you don't SAY it out loud. She was extremely rude and unprofessional. The rest of the staff was great.

Fantastic experience: In and out in less than 15 minutes. Best experience renewing my license. Staff was great from the gentleman at check in to the young lady processing my renewal. Booking my appointment online was easy as well.

Fantastic experience: My license was about to expire. I had my original birth certificate but it wasn't good enough for the rmv so I had to order a new version at city hall and because of covid it was going to take weeks. I didn't know what to do because my new birth certificate wasn't going to come in time and my appointment with the rmv wasn't for another month. Someone suggested the AAA in Saugus MA could help. I doubted it but went anyway. Within 5 min I had a 90 day extension in my hand. The whole office ran around to help me. Because of this experience I went back to get my license when the birth certificate came. I have to say it was a fun experience! They all remembered me and were genuinely excited that I finally got the birth certificate. I just loved the registry lady. What a personality. It was a super great experience! Best part in and out in 15 min. If you are a AAA member go here for anything you can registry related. You will not be disappointed

Fantastic experience: Great visit and I imagine it would be so every time. The staff is helpful, cheerful, quick to help and very accommodating. Don't wait in line for the DMV go to AAA! Simple and easy and very quick. I strongly recommend this office for any and all services they have to offer.

Fantastic experience: Renewed license here. In and out very quickly. Everyone here is incredibly nice and helpful

Positive experience: I lost my license somewhere so I had to replace it... went to AAA became a member and walked out with a duplicate license half hour later... the employees are very polite and the service is excellent...( hint) show up early

Fantastic experience: Went for my Read ID & with the appointment, it was seamless. In & out in 10 minutes

Fantastic experience: After having to reinstate my license I came back after having to get a new birth certificate I was able to get my license free of charge at the saugus AAA