CUBAMAX TRAVEL

Negative experience: Terrible, terrible, fatal, I absolutely do not recommend this agency. The staff has very poor customer service; they should train them to deal with the public. In Tampa, there are plenty of agencies, and these people think their bad behavior is acceptable. It was undoubtedly a dreadful experience; just going there, the rudeness of the employees and the lack of ethics make it a place I would never step into again, not even by accident!

Negative experience: Terrible service, entering their Tampa office teleported me to the pure misery I left behind. The office looks precarious, it's totally disorganized, they only give 30 turns a day to assist you and you have to queue since dawn to get a turn, terrible customer service. For anyone missing Cuba, just stop by there and you'll have an overdose of the worst, nothing good.

Negative experience: I can only say that I feel in Cuba when I came to the agency, using the bad habits of Cuba with tickets, and the workers treat you as if they were working in the caracol stores. If there is so much demand, they should improve their infrastructure, both locally and in efficiency when receiving goods from customers. Thank you.

Negative experience: The place is inadequate for the high demand they have, the process is too slow because they do not have enough staff, it feels like you are in an OFICODA office in Cuba. I am completely sure they can greatly improve the service because the service they provide is very necessary and important for all Cubans in Tampa, it is really a shame that there is only one location and furthermore in a terrible place to access, little parking, annoying, and dangerous. I hope they read this CONSTRUCTIVE criticism and work on improving these problems, here it can be done, it just takes desire. EVERYONE will thank you and I will be the first to give a better rating. Best regards.

Negative experience: What you read negatively in the comments is an understatement, the service is awful.

Fantastic experience: Very nice service

Negative experience: I rarely leave bad reviews, but this time it warrants it. Putting aside the situation of the infernal queue that needs to be made early in the morning to be able to get a ticket of only 30 that are distributed, the reason for my rating is the attention from the team of employees. It is inconceivable as customers to have to deal with an employee while he is talking on his personal phone, not urgent calls, but even video calls with everything on speaker disturbing one of the guys who packs. The lack of dynamism that the staff has in processing the packages is incomprehensible, and it is true that many customers send large shipments, but if they put a little more interest and respected the clientele more, they could process the packages more efficiently and thus serve more customers in a day. But it seems that they earn the same attending to 30 people in a day as attending to 60. Another thing is the payment issue; you have to bring cash, otherwise they charge you 4% of the total if you pay with cards. Also, if they are sending batteries, I recommend bringing your own plastic containers that can be bought at Walmart and are cheap, because otherwise, you have to pay them $25 for each one, and they can only be paid in cash. If you don't have cash, you have to go out to find it and let the queue continue passing. NOTE: none of this cash payment requirement was explained to me when I called Cubamax and asked about it; I asked.

Fantastic experience: I have been shipping with Cubamax for 2 years and I consider it the best agency

Fantastic experience: Very good service and always attentive. I always send it to my sister and everything arrives very well without any problem.

Positive experience: Small place, but the attention from its workers compensates for the service with the volume of daily customers they have.

Negative experience: I want to tell you that the service in this place is terrible, many of them do not listen and when they do, they respond grudgingly. Very poor organization and slow. It feels like I went back to Cuba, it is possible that the main owner is a communist leader. They should establish an online mechanism where one can set up their appointment and not waste time in those long lines, since here time is gold, although I don't know if that way is recommended, since they never answer the phone, I imagine that making an appointment would be an odyssey, if they create it!!!!! In short, I do not recommend it.

Negative experience: The worst agency that could exist, I wish they would close it down today as it only creates social disorder and the staff are very rude when dealing with people.

Negative experience: I sent greetings to my relatives and they haven’t arrived...

Negative experience: The customer service is terrible, I do not recommend it, in addition to the long hours you have to wait in line to get a ticket to be able to make your shipment.

Negative experience: It is a place that we unfortunately need, if there were other options I wouldn't stop by, it feels like an office from Cuba with the line of the butcher for chicken. Socialism from the cashiers, they are highly bribable, that thing about the shifts in the early morning has become a business... the service today was good from the one who attended me, but my experience today at the agency left much to be desired, it felt like I was in Cuba and not in the USA! Terrible experience today!

Positive experience: Don't waste your time coming without an appointment, now it's by appointment only.

Fantastic experience: Excellent service

Negative experience: Hello, today I was calling to ask about a shipment I want to make to Cuba and I literally spent 1 hour and 30 minutes waiting on the line... every 10 minutes the answering machine would come on repeating the same thing that I would be attended to in a few seconds, and it never happened. In this country, time is gold... I think one deserves more respect.

Fantastic experience: I have made multiple shipments and everything is fine

Fantastic experience: Excellent service and very good deals.

Fantastic experience: Magnificent service! Thank you!

Negative experience: The treatment of the staff who work there towards their customers is terrible and very few professionals when it comes to answering any concerns. The package tracking system is not reliable; the packages are at their destination, Cuba, but according to the app, they are still here in the US, or vice versa. The location is way too small; I do not recommend it.

Fantastic experience: Very good service.

Fantastic experience: I was at the Tampa establishment. I received good service from the manager Gisell. They distribute 40 daily shifts and the people start to arrive early. The shipping is done in boxes of 22, 44, and 100 pounds; you can send meats, fish, sausages, etc. vacuum-packed, all boneless. It is not possible to ship chicken, turkey, and other birds. The truth is that I received good attention.

Negative experience: Now it turns out that you have to arrive before they open to be able to get a ticket and make a line. They give out a maximum of 40 tickets a day according to a customer who was waiting and had number 28 with a wait time of 4 hours. I saw others like me leave because we arrived at 10 and they open at 9 and the tickets had run out. This type of inefficient service is unacceptable; in what business in the United States do you let customers go like this??? This business must be run by a communist.

Fantastic experience: Wonderful. There are long lines but with amazing service. I am very satisfied with their work.

Negative experience: It is the worst company to send packages to Cuba, they do not clarify things well, the agents who answer the phone are not well trained. In my case, I sent a package from another state and after they gave me the invoice, I decided that I wanted it returned to my home, and they say they can't do that and that I have to pick it up in person. In short, they stole it from me.

Negative experience: Disaster...people lining up since 2am as if it were Cuba, you arrive at noon and have to queue...I left there for RAPIT MULTISERVISE and arrived and sent for the same prices

Negative experience: This is a disrespect to people, here at this company they hand out tickets in the morning to be attended to my people this is not Cuba enough of these communists, the company's hours say service until 5 pm. Here I leave my indignation for the disrespect to the public you are overstepping service in Tampa.

Negative experience: Unfortunately, it is a place that Cubans need to provide aid to those on the island, and we who come here to make shipments receive poor service because those who assist you do it very poorly. The premises are very small, the parking is insufficient for the number of customers, the saleswomen take as long as they can, and they do not have the conditions in the premises to attend to people. Very, very bad service in general.

Negative experience: The worst shipping agency in Tampa.. and it’s a shame because there are so many people who want to work and others who don’t even deserve to be working there.. I don’t understand how an agency of such "prestige" has only one branch in all of Tampa and although the cost is one of the best, it’s not worth it with so much bad service, lack of ethics, and attention there is.. the truth is I wish they would adjust the staff.. starting with the lady who hands out the tickets (because yes, it’s by tickets) and they only give out 40 for the whole day.. I arrived at 6:30 am and didn’t make it, so you can imagine without even mentioning that they open at 9:00 am

Fantastic experience: A fairly busy place, it is one of the best shipping agencies to Cuba.

Fantastic experience: This agency has excellent service

Fantastic experience: I am very happy with Cubamax for the attention and speed of their shipments, but especially I love it when Keren attends to me; she is the most attentive and quick and helps so much. The service is perfect, I wish all were like her. Thank you, Karen, for being so professional in your work.

Fantastic experience: Grateful and pleased with the work of this office. I recommend it. I just left there, I was attended by a girl named Keren, and I am very grateful for her treatment and kindness. Thank you very much for all the patience and love provided.

Fantastic experience: So far I haven't had any problems with the agency. The girls are very nice, especially Keren. Every time I go, she has treated me very nicely and affectionately. I would like her to attend to me every time I go. The service from the agency is very good, I recommend it.

Fantastic experience: They have a good service, are very friendly and dedicated, especially Keren Rabel.

Fantastic experience: Very good service from the entire team, grateful to Miss Keren for her patience and kindness

Fantastic experience: Satisfied with the treatment and the service provided, thanks to Keren Rabel for your patience.

Negative experience: The treatment was very rude on the part of the person who was supposed to assist me when I went in, to tell me that they couldn't send me a car's gearbox. Later, the manager approached me very politely and explained the reasons to me again. Also, there is a lot of people accumulating, and everything is very slow. Later, I sent the gearbox with the company Vacacionar Conmigo, without any problem.

Fantastic experience: I have been to the Cubamax office in Tampa twice and the service has been excellent. The first shipment arrived on time. I would like to highlight the professionalism of Yisell, who is also very kind and guided me and attended to me correctly. Congratulations to the team in general.

Fantastic experience: For me, it is very good, especially the employee Iliana; she is the best there is in that store.

Fantastic experience: Excellent service, I recommend it 100%

Fantastic experience: The staff is very attentive, a very good service

Negative experience: TERRIBLE, I sent a package by air on June 11th and it still hasn't arrived; it's been in Cuba since the 14th and they told my mom that they don't know when it can be taken because it depends on the oil. When they charge you, they say the shipping takes 10 to 12 days and it's a LIE. Furthermore, the treatment from the employees is HORRIBLE; it was an unpleasant experience and it still is because my package has not yet arrived. I do not recommend it at all, please go to another place.

Negative experience: Chat service on the website is terrible. The agent could not answer in English. And the answers in Spanish were very limited and not related to my question. I asked if adding one pound of food would be considered good enough to mix it with the 21lb clothes package. And the answer was 'you can send food, clothes, medicines...' Also, I have been to the office in Tampa. The staff is very nice but the place is super small considering how many customers they always have. The place is mostly packed. Usually, we have to wait outside in the sun for about 3 hours or so. There are no chairs or umbrellas outside. It feels as much a struggle as living in Cuba. It is a headache. None of this should be taken against the staff that work in this office. These issues come clearly from higher management mentality.

Fantastic experience: Here in Tampa, in my case, very good attention above all, and the shipments on time and without problems. I am very happy with the agency and its workers.

Fantastic experience: Excellent service, fast and warm, super quick shipping, we were attended by Yunet, excellent treatment very kind and professional, infinite thanks for your kindness.

Positive experience: They have good service and today the procedures were quick

Fantastic experience: All the girls are excellent and very professional, Nilien is a sweetheart and the manager is excellent too, they always try to ensure that you leave satisfied and they are all very patient with us, the customers.

Fantastic experience: The service was very quick and the girls were nice.

Fantastic experience: Thanks to the Cubamax team. I processed my passport and they were very patient and professional with me.

Negative experience: I sent a package at this place and from the moment you arrive you literally feel like you're at the identity office in Cuba, a tumult of people standing around and disorganized, you have to ask for the last number like in a bakery in Cuba and they barely respond and there is no organization. There are staff members who are incredibly rude and speak to you imperatively as if they were herding animals, however, there are other young ladies who are nice and polite, like one who sits at the first table with very long hair, she is kind and patient just like another short girl. But there are two older, heavier ones whose attitude is TERRIBLE. I don’t understand why I have to wake up early to send a box to my country and take numbers like in the stores in Cuba, it's horrible to have to waste an entire day there to send a package. Yesterday I arrived at 2 PM and they told me to leave because they couldn’t attend to me since they had already given out 60 numbers and were only serving the 20th, I drove for 1 hour and 30 minutes for this, it is a total lack of respect that 3 hours before closing they tell me they can’t help me. They give you a ticket with a number and time like the MLC stores in Cuba, what a socialist thing in this developed country, they insist on bringing the backwardness of Cuba here day by day. The only positive thing I can say is that I sent a box here two months ago and it arrived on time to my family, but the time I had to wait and the rude behavior I had to endure there are not worth the cost of all this,,, and of course, they can’t manage to stay on schedule because the girls all go to lunch at the same time and it’s hard for even one to stay to help while the public waits there for more than an hour for them... honestly, this place is horrible, I would give it zero stars for everything they make the customer go through.

Fantastic experience: Very good attention and very satisfied with their services

Positive experience: This is my first time visiting this place in Tampa, my humble opinion is that they should provide a restroom in their facility, as not all of us live in the same city. I traveled from Bradenton. You have to wait quite a bit, you should come with time, we arrived at 9:00 am and did the 27 ...... After the line, I mean we left there after 5:00 pm and XK was closing time, if we hadn't left later. One of the older ladies, plump with black hair, who works there, cut in front of MANY to a friend who arrived with a truck WELL FULL WITH SEVERAL PACKAGES! It seemed to me a lack of ethics, respect, and everything to the staff that we were waiting there. One of the girls, the smallest in height, but with a super supportive heart ❤️ and wonderful service, GOD BLESS HER, she is an excellent human being.

Fantastic experience: I like it very good service and excellent products. O l. Lake

Fantastic experience: In my personal opinion, if there is a delay, you can wait all day for your turn, but the employees are attentive to call you and assist you in the best way even when they are exhausted. The whole team, just like us customers, has a character and charisma that does not change; they help you and guide you. For me, they are excellent. The delay is something normal; there are many of us using that service.

Negative experience: DO NOT GO TO THIS PLACE Everything that is wrong in Cuba seems to be the essence that exists in this place. The inefficiency of the workers, the slowness, the poor service and lack of education. Inside the establishment, it is chaos; they shout, make inappropriate comments, and suddenly people start appearing for some mysterious reason ahead of you. My closest experience to this place was waiting in line for chicken in Cuba. Cubamax is like an astral door that teleports you to any housing office in Cuba where poor work and lack of professionalism make you feel once again like a victim of a corrupt system that doesn't work. I don't know if anyone will read these reviews and care about providing good service, especially in a country where aptitude and capability are rewarded. The workers here do not want to work; they get up from their seats, are absent for long periods, and there are 5 people attending to the public but it doesn't seem to make any difference. Personally, I feel that when I leave the office, I will find a P5 bus stop because there is no difference between this place and any dysfunctional and inept office in Cuba. There are better businesses that offer better services, don't let yourself be scammed!!

Negative experience: ‼️ The worst experience since I moved to Tampa I don’t give 0 stars because it’s not an option. I arrived at the place around 2:30, and I’m actually writing this review from the waiting chair after waiting for 2:30 due to the slowness and ineptitude of their workers. They talk (gossip) among themselves, get up from their chairs and go who knows where behind the place. A while ago, we heard a small fight from that spot. Now it turns out they give turns 'like in Cuba' to organize the line. People suddenly arrive and without any explanation, they attend to them first. They kick empty boxes on the floor and shout at each other. Mother of God!! I do NOT recommend this place AT ALL! ‼️

Fantastic experience: I want to give a big congratulations to the CUBAMAX TEAM IN TAMPA, especially to Yisell, Yanet, and José for the great work and professionalism. The service was 5 stars; it was my first time, and I left the agency very happy with their services and attention. See you soon, thank you so much for that special attention. Oh, I almost forgot to mention the excellent prices!

Positive experience: Very good service and everything arrives quickly to the family, but the option to communicate with them by phone is terrible; they have a phone just for show.

Fantastic experience: Excellent service, they told me that my sea shipment would arrive in 21 days and it arrived earlier than expected, it took only 12 days. Good attention, I recommend this place 100%. Very economical sea shipment. Everything arrived exactly as I sent it, without damage. Thank you!

Fantastic experience: This new place seems very good to me; the kindness of its employees is magnificent, very pleasant and attentive. The manager pays attention to all her employees and helps with everything as there were many people waiting. I am very pleased with the prices.

Fantastic experience: The best thing is the packages arrive earlier than expected. For me, very good.

Negative experience: The biggest disrespect in Tampa, you can never communicate by phone and after 4:00 pm and before 5:00 pm don't even think about going because they close the doors and won't even let you ask. Personally, I will never go back again.

Positive experience: It is very necessary to have a restroom for customers. We spent an hour there without being able to go out to avoid losing our turn; it is a very closed place with little ventilation. Everything else is perfect. Everything arrives in Cuba quickly and safely. The service is very good.

Negative experience: Terrible service, they don't attend to you, mistreat their customers, and have a terrible attitude from their employees... I strongly recommend that you look for any other shipping agency.

Negative experience: My experience was not pleasant at all. I arrived at 4:20 PM on a Thursday after a 2-hour trip and they didn't want to attend to me because the customers they had inside their office were about to finish. I don't see the logic in that when they close at 5 PM; they are supposed to provide service until the indicated time. It's a lack of respect and poor manners on their part.

Fantastic experience: Very good service, they told me they are looking for a larger location.

Negative experience: They don't answer the phone at all, and when they do, they are so rude that they put you on hold with music and never speak to you. Terrible service. There are better agencies than this one, like Hillborough and Rome. What's up?

Fantastic experience: The service is magnificent, I do share the opinion that the office is a bit small for the number of people that attend the place.

Fantastic experience: For my part, I have had a good experience at the office, all the girls are very kind and attentive, always trying to offer the best service. My family in Cuba is very happy with the speed at which the packages arrive. I hope they continue to work like this to satisfy a Cuban audience that needs it so much.

Fantastic experience: I never write reviews or opinions about anything, but on this occasion, I will make an exception due to an incident because I witnessed a reaction from a customer who spoke very poorly and misinterpreted the way the workers at Cubamax in Tampa work. Personally, as a customer of that agency for 2 years, I can only say good and magnificent things about that agency, especially about its workers, and in particular about Nilien, who is always the one I make all my shipments with. They always arrive on time, and my family in Cuba is more than satisfied with the special service they provide both here in the US and in Cuba.

Negative experience: Too expensive to help Cubans inside Cuba

Fantastic experience: The service is very good and the deliveries arrive very well.

Negative experience: Really, at this agency to make a shipment either you don’t work or you are retired because the lines seem like a store in Cuba. Besides the noise inside and outside, everyone talking at once is a torment. The place is too small for the number of people, it’s very uncomfortable and stressful. A lady attended to me and at least she served me well, and there were no problems with the shipment, but I really prefer to send from another agency even if I pay a little more, because they bring the products to my house. Here you have to go to an agency to pick them up. Cubamax should consider opening another location in Tampa since the community has grown. I won't be coming back here.

Negative experience: Very poor service and bad treatment. I was told at 2 PM that they couldn’t attend to me because I needed to arrive early, even though they say they close at 4. They told me I shouldn’t leave because it was already late and they hadn’t had lunch. I live in Lakeland and made a 1-hour trip just to be told they had to take their lunch and couldn’t serve me. Because of such disgust, I didn’t make the shipment; I just left.

Negative experience: Very bad treatment by the staff in Tampa, I couldn't send my package there due to the bad treatment I received.

Negative experience: Worst agency and staff, a rating of 0 stars is too generous. I arrived at 4 PM and they didn't even have the courtesy to open the door to explain or tell me that they were no longer attending to anyone. I spent almost 20 minutes outside in the sun knocking on the office door and all the employees were inside, and none of them even got up to give me any instructions. Terrible agency, rude and incompetent staff. Do not go there to do any paperwork; I do not recommend it.

Negative experience: Super and extremely bad, I arrived and they were not even able to greet me or ask how they could help me; that is one. Second, they kept me waiting for almost an hour with a small baby there without asking me anything only to tell me that they weren't processing passport photos because they had to take a picture. It is disrespectful and has zero courtesy. But that wasn't enough; they also laughed in my face when I told them that I already had the photo and didn't need to take one. They laughed in my face with the other lady next to them as if it was funny. It would have sounded much nicer if they had politely explained to me that the photo wasn't accepted in Cuba for the passport. Instead, they prefer to treat you badly because she said she only had 16 minutes left, which is not my problem that you have to leave or are tired. The customer doesn't care about any of that; customers should be treated with kindness and respect. Therefore, I do not recommend this place to anyone, neither for this nor for anything else because even the packages take a long time; they tell you one thing and it's another.

Negative experience: After seeing this alarming and negative comment, not to mention that everything related to Cuba is a disaster and unsafe, I would not think of sending anything with Cubamax.

Fantastic experience: I am pleased with this agency, the person who assisted me was very friendly, everything arrived super quickly. Recommended.

Negative experience: i would give ZERO stars if possible. Staff is EXTREMELY rude i was sitting for over an hour before they even SPOKE to me. Then after i told one of the workers i was next in line she skipped my turn and took someone else. Highly don’t recommend to anyone! Everyone here is rude and have an attitude for no reason.

Negative experience: Super bad. The colleagues in charge of providing the service give attention to their friends and others have to wait because there is no other solution. I think they should take action.

Fantastic experience: Very good service and everything very fast

Fantastic experience: Excellent work there

Fantastic experience: In my case, I have no complaints; all the shipments I have made through that agency have been excellent, they have arrived quickly and without setbacks, just like the purchases from their store, which have arrived without any issues. It is true that the office is somewhat small for the number of people they serve, and sometimes parking is scarce, but instead of giving a negative review, what they should do is support moving it to a larger place with more capacity and better conditions.

Positive experience: Long time in there 3 hours always. The staff is amazing

Fantastic experience: Super efficient, fast, and great customer service, one of the best without a doubt.

Fantastic experience: Fast and reliable shipping to Cuba, so stop saying about the embargo

Negative experience: Terrible service, 4 hours of waiting to make a shipment, no bathroom, few seats, dark and ugly place, looks like an office in Alamar.

Fantastic experience: Fast service

Negative experience: I am very disappointed with the service, the quality, and especially the security of the packages sent to Cuba. My wife made a shipment of a package to Cuba, which not only took much longer than expected but also suffered losses of parts of it. When the claim was made, the response from the officials in charge was that there were only two options: to buy again what was lost due to their poor work and resend it for free, or simply refund the money for the shipment of the lost equipment. Therefore, I DO NOT RECOMMEND ANYONE TO MAKE SHIPMENTS THROUGH THIS CHANNEL.

Negative experience: I came to Cuba Max now at 2:00 PM and they close at 4:00 PM, and they told me they couldn't assist me. Very poor service from all the staff working there. This is not the first time this has happened to me; I have been treated very badly on several occasions, and they have tossed me around with my package. Very poor service.

Fantastic experience: They are a good agency, the service is very good, the packages arrive without problems and almost always arrive before the agreed date.

Negative experience: Very bad experience, I do not recommend it to anyone who sends packages here. I sent a package on September 8 and I call every day, and what they say is a lie. They think one is a fool. They can't connect you with a manager or a company boss; this has not been seen in this country. It's an abuse. One makes the sacrifice to help their family that is suffering from hunger and needs.

Negative experience: I paid to send a bicycle, a microwave, and a cot to Havana by boat since September 5th. Today is November 6th, and nothing has arrived. They informed me that they don't have gasoline and that they need to go pick up the items from the warehouse when they call to say it's ready, and I paid for home delivery. They never answer the phone; I'm always waiting more than half an hour to ask something else. I will never use them again. Stay away, look for another way and company. It's been two months, and they said it would take 30 days.

Fantastic experience: Very good service, I always go when I need to send something for my family and so far they have never failed.

Fantastic experience: Very serious agency for any procedure, good service and customer attention in any management, I have sent packages to Cuba that have arrived in less than 15 days to my province of Matanzas, with messages with information at every moment of tracking my package, I hope you continue to work with that dedication, I congratulate you and recommend you.

Fantastic experience: I participated in the raffle for the electric bicycle that was held at the CUBAMAX office located in Tampa. I had a hunch, and because of it, I started sending #55 from the beginning. I did it several times, and it wasn't read (they have the evidence there). Finally, just seconds before showing the envelope's number, someone else sent #55 and won the bicycle. I think: either the raffle is fake, or they purposely ignored my number, or the person was already chosen beforehand.