AAA West Covina Insurance and Member Services

Negative experience: I am very sad and disappointed about AAA west Covina. I was there about 2 months ago to pay for my car registration and the employee got all the fees like $190.00 Dls. And I asked for my receipt and she said that my receipt was printed on my DMV paper that I handled to her and that everything went to DMV records. So later in that month I went to DMV. And I ended up paying all the same fees again, AAA did not pay anything to DMV. And since then they haven't mention any thing about my money or get back to me.

Positive experience: Try arriving before noon..it can get busy later.

Fantastic experience: Review for Jessica Sainz at AAA I cannot express how grateful I am for Jessica's exceptional assistance during our recent car transfer and registration process. After encountering numerous roadblocks and rude responses from others, Jessica stood out as a beacon of hope. While everyone else insisted that I had to pay for the sales tax, Jessica took the time to understand our situation and cleverly figured out a way for the buyer to cover the sales tax instead. Her dedication to helping us didn’t stop there, she even offered to assist us after her lunch break was over. Jessica's kindness and professionalism made a stressful situation so much easier to navigate. Thank you so much, Jessica! You truly went above and beyond, and I can't recommend you enough!

Negative experience: Just so disappointed I can't even login to pay my bill after hours and my policy is set to cancel this is unreal and I feel like i'm being bullied by AAA since ive been a member two years and employees are rude and make sure you know its all your fault no matter what. my user name and password has always been saved to my MAC PC I've paid online in the past and now all of sudden I can't access online and its telling me my SAVED password is wrong and I need to create an account when I just received an email like a week ago from AAA make it make sense. now im late and my policy is going to cancel and I can't even access online any longer unless I create another account when did my first account cancel?? when im still getting current emails. im so tire and frustrated with AAA

Positive experience: Accommodating as usual. 'Best membership service to have.'

Fantastic experience: Customer service is excellent, they greet you right when you walk in.

Negative experience: Do not book with AAA for travels especially with Agent Linda. She had booked our reservations all incorrect with hotels tower/rooms and dates of our activities, despite multiple confirmation from her. Bad communication and rushes through reservations. In addition, Tenia her supervisor try to help makes things right, but we still ended up paying more to get the tower/room that we supposedly booked in advance and paid with Agent Linda. Lesson learned!!!!

Negative experience: We made an appointment for the travel department. We where on time and had to want over one hour to see our agent.

Negative experience: Unprofessional. Did not provide a stamp on the international drivers permit making it impossible to rent a car overseas. They need to train their employees properly.

Negative experience: Be careful using their travel agent Linda. She rushes at times. Make sure you get options on the vehicle you want because it is impossible for you to upgrade without AAA getting involved. Also make sure the dates on your trip are correct. Worst experience using a travel agent! Then manager Tenia defends the mistakes of her employee and downplays everything. Overall, did a great job of putting a damper on our 20 year anniversary!

Negative experience: My spouse and I went into to register our trailer on Tuesday, March 12, 2024, approx. 9:15 am at the West Covina location and we had to go get cash from Staterbro's to pay our registration bill. Upon making the transaction we gave the CSA wearing a green blouse cash a total of $200 since we could not get the exact amount needed of $193 from the grocery store. Long story short , the lady was nasty and rude at AAA and told us we should had given her 5s 10s or the even amount since she did not have change. As we waited, I saw her holding our $5 bill in her hand looking around and contemplating to bring it to us. She attempted to steal 5 dollars from us and when I confronted her, she illustrated very combative behavior towards us. The change that was due back to us was $7 she only gave $ 1 in quarters and a $1 bill initially which was $2. She then stated we did not give her $200. When I requested to speak with the manager, she requested we have a seat while she recounts the drawer and then she gave the money back and admitted she made error. The moral of the story is this behavior should not be tolerated in a BBB accredited business stealing from members and showing poor customer service when proven wrong. If the roles were reversed, we would be prosecuted. We departed the premises feeling undervalued we have been members for more than 2 -3 years.

Fantastic experience: I have a AAA membership and I went there to get a free notary with all done in 10 minutes

Positive experience: I'm very delighted to share my experience at this Triple A Auto Club membership in Covina California that was very surprised to find out that I have a free passport picture service under my Triple A Michigan auto membership staff bus courteous from the front desk to the person who took the picture no waiting parking was plenty no need to wait I will recommend to go and take care of your need related to auto insurance or auto roadside assistance if you agree with my comments please leave a feedback I'm looking forward to hear back from you kindly

Fantastic experience: They’ve handle all of my insurance leads my automotive needs tags transfers whatever needs to be done with a little waiting and very professional and friendly staff loved the place

Fantastic experience: The team AAA is so Profesional Easy to Manage all DMV paperwork quick and Esay

Fantastic experience: My husband and I received road assistance from Mr. John who did an excellent job. He arrived quickly, his work is very professional and he is also very friendly. Thanks again Mr. John.

Negative experience: Awful experience with AAA! Driver showed up and I guess getting my RV out was too much work for him so he refused and left. He said if they have to use a winch to pull it out it's not covered by AAA. Then AAA sent the same company back and same excuses. I called AAA for a third time and they said they tried 2 times(with the same horrible tow service, foothill towing) and they cannot help me and now I'm stuck figuring it out on my own???

Negative experience: Don’t book your trip with AAA. They are very unprofessional and don’t know how to give you what you ask for in your vacation. We payed them good money and asked for a personal driver to wait for us holding a sign with our names at the airport when we got to Hawaii. We were very specific with the advisor Amanda of what we wanted. We didn’t get none of that. Not even the flower necklace that we told Amanda the AAA travel advisor we wanted. They do not train their travel employees at all they just hire anybody with zero experience. Save yourself the time and money and plan your vacation elsewhere. So that way you have an unforgettable vacation.

Negative experience: Roadside Emergency Service couldn't be more unreliable. After tow truck failed to arrive at estimated times I had to cancel towing my car until the next day because tire store closed. The next day tow truck failed to arrive on time after several arrival time estimates and the tire store closed again so I had to cancel. This time I was able to find a store that was open later. Again there was 3 arrival time failures But this time, after being 1 hr 30 minutes late I was finally towed. I ended up having to pay more than twice as much for replacement tire, on a very old car that I am selling, because all used tire stores were closed.

Fantastic experience: Quick and kind service.

Fantastic experience: Always great service. Very short waiting, compared to other locations

Negative experience: The insurance agent George Garcia was rushing my interaction with him seemed not focused on the task as hand. He gave me false information on the amounts due & what was going on with my policy. Months later my totals aren't adding up and I'm enrolled in autopay even though I told him not to. Update: 3 years later I'm trying to have a conversation with George over email and he fails to follow up, I have come in to the club for a simple yes or no answer.

Negative experience: I don’t know about other locations but whoever helped me with 1 transaction screwed me around and has been nothing but a big inconvenience ever since. They were only supposed to transfer one of my vehicles but transferred two without my consent. They also charged my credit card without my consent for roadside service. And I had to clear this up as well. This office is very unprofessional. I’m still trying to clear up their mistakes from over two years ago. I will never deal with this office or triple a ever again.

Fantastic experience: Great!!!! experience!!! all around Drea and I hope I spelled it right....She was very helpful and very understanding of my questions thanks again guys

Negative experience: We should’ve learned two years ago when we had problems with the auto club planning our Disney World trip and again we have big problems we will never use auto club again for our travel needs. The trip planner charged us for five days at Disney World we only used four and they’re saying it’s our fault. The manager there never ever calls you back we literally paid close to $10,000 for our trip and no one told us the planning we needed to do for this trip which happened two years ago. Only information that was given to us what’s wrong and again now they’re blaming us! We are spreading the word on every social media page I hope I can stop somebody from having to go through what we did twice now. So dissatisfied disappointed and angry with West Covina Auto Club!!!!!!!!!!!! Third time will be a charm because we will not use them! Of course we will be making a formal complaint against the manager and the office!!!!

Fantastic experience: Fast service. Great staff

Fantastic experience: Wow, I had just received my drivers license and wanted to go to AAA to be my insurance provider, was greeted warmly by Jordan and helped me out with my specific additions to my insurance! He even added my mom to the membership free for 1 whole year! What a very way to welcome a new customer, I plan to stay with AAA for as long as I can!

Fantastic experience: AAA Outstanding people. Great service. Always happy to help. Very knowledgeable of their business.

Fantastic experience: Great people, great service

Fantastic experience: Fast service & great help.

Fantastic experience: My agent was busy but somebody else came to help me and and she got what I needed to be done fast

Positive experience: Awesome Mexican small restaurant. Yummy dishes to try!! Very nice and pleasant waiters. My flautas we're delish

Fantastic experience: Quick... I waited 2 minutes

Positive experience: Quick DMV service.

Positive experience: I went to get my car insurance, everybody is nice, good service

Fantastic experience: Great service and very Affordable

Negative experience: Super slow service. This pkace is always busy..specially DMV services. Is faster if you go to the KIOSK for vehicle registration renewal.

Fantastic experience: Love it, very quick and courteous

Fantastic experience: My visit to AAA West Covina was ever so amazing.

Fantastic experience: Great staff, I had a 20 min wait. Not bad at all compared to the DMV. Thank you AAA

Positive experience: The office is an example of the way offices should be handled in these times of Political Covid Lunacy!!!

Fantastic experience: Very short wait. Polite workers.

Fantastic experience: In and out fast. Just needed to pay a bill. That is what I like.

Fantastic experience: Excellent service, they really took care of me.

Fantastic experience: No waiting fast servce im ederly the were very helpful.

Fantastic experience: Great service took care of my needs quickly and professionally

Fantastic experience: 20 with my son to get a title changed on a car and they were closed but they let us in to take care of it because we needed to do it that day pretty cool

Negative experience: I CAN NOT BELIEVE I HAVE BEEN ON HOLD FOR AN HOUR!!!!

Fantastic experience: I love that they give a very fast attention ...

Fantastic experience: Better than the dmv

Fantastic experience: I was never more happy that I had Triple A than going to obtain my handicap pass, they handled everything professionally quickly I was in-and-out in under 30 minutes that can never happen at the DMV money well spent Thank you Aaa west covina

Fantastic experience: I love AAA there is always someone ready to help you and I can do all my payments right away i would give you 10 starts

Fantastic experience: Line moves fast for DMV and even switched insurances because of the lower price quoted. We usually change insurance companies every 2 years anyway, but guy was so helpful that we jumped sooner than normal.

Fantastic experience: Great customer service quick and easy

Fantastic experience: Auto Club has always been there for me for more than 50 years. Completely grateful!

Fantastic experience: Very quick and nice customer service

Fantastic experience: Came here for title transfer. No wait at all. Super fast and efficient.

Positive experience: Always fast service here

Fantastic experience: The whole team was amazing everyone was asking what I needed and making me feel welcome. Thank you!

Fantastic experience: This is the place we're I get everything AAA Road side and insurance People there are very nice and helpful

Positive experience: Love the Road-side Assistance.

Fantastic experience: Staff was very helpful and efficient I'd recommend this office to anyone

Fantastic experience: Monique Robinson was excellent. She is a true professional.

Fantastic experience: Quick n efficient way of doing most DMV business without the massive waiting

Positive experience: Very quick. Great staff. So willing to help.

Fantastic experience: Staff was wonderful and I was very pleased with the AAA package I purchased.

Fantastic experience: They did a good job

Fantastic experience: Good service. Very knowledgeable about DMV procedures. Very friendly staff.

Fantastic experience: Top quality service just ask for Jennifer & their manager very helpful & I recommend this branch for all Insurance and specially DMV SERVICE. Finally I got my dmv transaction processed, Jennifer is very accommodating top service cause I'm disabled she processed everything made my transactions completely done. I recommend this branch for their high standard service especially to disabled person like myself made my transaction done.

Fantastic experience: Wonderful staff. Knowledgeable and helpful.

Positive experience: Really good place, good service, polite & helpful

Fantastic experience: Good place to renew tags and other things needed for you car. Great travel section available. Ask for discount passes when traveling to other parks of amusement.

Negative experience: Took my 80 year old mother to get her picture taken so she may renew her passport early at 9:00am. Waited outside for 15 minutes on the only line indicated to enter the building. Once at the front was asked why we were visiting AAA told them for passport picture. The person at the front told us there was a different line for that service. No where outside was it posted that there was a different line for services other than DMV. To top off the poor service I was then told the cameras for passport pictures was broken. Bad service will not be coming to this AAA again,

Fantastic experience: Great place, the employees are very friendly and nice!!

Fantastic experience: They have your safety in mind, practicing social distancing and getting you in and out as quickly as possible.

Fantastic experience: It's better to make an appointment, they do take walk ins, they offer dmv services, notary, travel, etc. Dmv services is cash , check or major credit card, other services the accept debit.

Fantastic experience: My husband locked my keys in my car and had a very important appointment! I called Triple A and within the hour, we had our keys back in our hand! They are the Best!!!❤️

Fantastic experience: My visit to AAA was great the staff was helpful and friendly I recomend it highly.

Fantastic experience: Was told wait to get in would b 60-75min. I was in within 45. Attended to immediately then walked over to meet w/someone else. Both agents were very friendly and fast and efficient

Fantastic experience: Fast ,friendly, great costumer service. Waited about 20 minutes went on on Wednesday.

Negative experience: Everyone i go to this location they do everything to convince me that the wait is long sobill leave. Then I go in and there is always a issue with getting the help I need. I never had these issues in Arcadia. I am due to re new but now re considering. I'd avoid this location all togerher

Fantastic experience: Five stars to the ARCADIA Auto Club office. Zero stars to the GLENDORA Auto Club office. The Glendora office is either poorly trained, or has a culture of laziness and incompetence. The Arcadia office handled my affairs very professionally, cleaning up well the junk Glendor a produced.

Fantastic experience: There is alot of social distancing. You register with a nice service rep who will take your name and number. Once you do that, you will receive a text message to get in line. Once in line, you will be called to another person. The inside is very bare bone no chairs no other people too. You are greeted by a person, who will finish your transaction. The person who assisted me was very nice. I felt very safe and protected while I was waiting inside and out. It took me about 10 minutes to finish and got my tags. I am very thankful AAA is open to help us with any DMV matters. Thank you everyone. Have a safe Christmas and a better 2021 New Year.

Fantastic experience: I went to renew my vehicle registration. On arrival was greeted by staff, that was set up at a table, prior to the entrance, I was asked what my visit was for. Since I was paying by check, I was able to hand my bill and AAA card to a staff member. With just a short wait outside, they in turn, processed the transaction and return with my receipt, tags and card. Great minimal contact.

Fantastic experience: They are always friendly and professional in what they do

Fantastic experience: Great costumer services.went to renew my car registration .it was very fast!

Fantastic experience: Real quick service, staff was outside their building receiving and assisting with some transactión, my renewal was done in about 10 minutes, great job team!!!

Positive experience: Love the DMV services they have here. Also the paperwork I needed was outside so I didn't even need to walk in.

Fantastic experience: Felt very safe, covid safety measures are being taken.

Fantastic experience: The folks at this office are extremely nice and helpful. Always a smile on their faces.

Fantastic experience: The AAA team is great! Helped me with all my questions

Fantastic experience: Had several documents to be notarized, was quick and easy. Plus being a premier member it saved us at least $60.

Positive experience: Waited for 8hrs for tow 2 times send me wrong service n got charge for it

Fantastic experience: For a Saturday it wasn't too bad. Everyone was helpful & people they only accept cash or checks so be advised

Fantastic experience: Great customer service!!!!!! Very accommodating considering our current situation due to the pandemic . All safety measures and customer service exceeded my expectations

Fantastic experience: The AAA - Automobile Club of Southern California has provided an exceptional service to me, with respect to auto insurance coverage. I have had a number of auto insurance companies in the past however, none of them provided to me, the level of service that I could consider to be good, not to talk of excellence. Therefore, when it comes to comparison, the AAA - Automobile Club of Southern California, has no match, when it comes to enviable service to her customers. Please, keep us, your customers, continually satisfied, as always. Thank you.

Fantastic experience: The best AAA location by far.

Fantastic experience: Everyone was great. If you need insurance of any kind, ask for George Garcia.

Fantastic experience: Wonderful..open, but line outside. No waiting inside, only customers that have a window open. Reps outside guiding everyone... Great service today, waited 15 minutes for my tags. Thanks AAA

Fantastic experience: AAA is a knight in shining armour, always come to the rescue with clean courteous drivers. I feel ABSOLUTELY safe having them help my Mom or daughter.