AAA Upland Insurance and Member Services

Fantastic experience: The best driving school you could get! I recommended specifically for teenagers.

Fantastic experience: Hello, AAA driving school is the best! Our daughter's driver's instructor, Jeremy G (Upland)., was beyond knowledgeable. He is a no nonsense instructor that does his best to connect with his student drivers. Our daughter looked forward to each lesson with Jeremy. His candid responses to her driving abilities-with a slight bit of humor were priceless. She walked away feeling more confident after each lesson. Thank you Jeremy! Note: After completing her lessons with Jeremy, she took her driving performance evaluation exam at the DMV-RC. She missed ZERO!!! AAA driving school, puts their student drivers, first! Thank you, AAA & Jeremy G. We wish AAA's driving school continued success. Sophia's parents.

Negative experience: Lazy...even excuse not to help. Jennifer in DMV said can't before she even looked anything up.

Positive experience: The service was good. The price was okay. They had the computer down so they couldn't help me today. I went to another branch next to Ranch Cucamonga. The place was clean. Neighborhood is okay not the greatest. Not too hard to find. I have to wait to a long line to get service.

Positive experience: Warning: one of the front desk receptionist needs more training. (This review reflects this) The advisors are friendly and helpful. But, because of said receptionist, I had to be put back into queue to handle the 2nd issue that I did tell same said receptionist. Otherwise, I took care of my issues during the visit.

Fantastic experience: Most helpful when it comes to home owner's insurance. Glad I came.

Negative experience: Horrible customer service counter help was wonderful the insurance agent was very nice to start with he tells me to call him the next day about a mileage problem , I have about 10 messages and he does not respond I am leaving this company. They do not care about people

Negative experience: lady up front has the worst attitude. never coming back here

Fantastic experience: I had the best experience here with a woman named Jessica. My daughter and I had been having issues with showing proof of insurance to our credit union. We kept sending it in and it wasn't the right thing or it wasn't good enough. They ended up charging my daughter 4,000 to her loan for not having proof of insurance. I went in and talked to Jessica and she knew exactly what to do to resolve the issue. She called them directly and took care of everything. It was such a relief to have it done with. I walked out of there feeling extremely grateful. Thank you again Jessica and AAA.

Negative experience: Came here for DMV services.the lady did not want to help. She might as well be working for the DMV. Useless. Stay away from the upland AAA.

Fantastic experience: Clean and friendly and quick. You need membership. I been a member and for a long time. If you need a tow and you not a member they sign you up and get 7 mile free tow

Negative experience: Came in for a simple passport photo. Waited 20 minutes to have the lady saY the printer out of ink. Ignored for another 10 minutes, so I left. No interaction from the check-in lady. 51 year member, service is not what it used to be. DO better AAA.

Negative experience: They need people with more training I went for a title change because I herd if your a member you don’t have to go to the dmv to do a title change so I went to the upland aaa office with the pink slip in hand and she was charging me 1k and some change because of the registration renewal and vehicle tax I asked her how much did the seller put he sold it for she said 1,500 so it didn’t at up to what she was telling me 1k and some Change for a title change and registration renewal I went to the DMV and the total came out to 348 with registration renewal and title change be careful what they charge you for the price they gave me didn’t match up to the DMV I’m not saying all aaa offices are like that but that’s my experience in this particular office

Negative experience: The agent lied about her name she said her name was Florida . Have been with AAA .2 years now and never have experienced such poor service.’The date was 7/17/23 I went to verify my mileage and was told that I needed a special form I tried to pay my membership fee I was told to come back next week to pay it They told me they have no record of any letter being sent to me so I called Monrovia AAA and I was told that there was no worker name Florida that served me today in Upland so in conclusion, the agent, so-called Florida was just too lazy to do her job tomorrow I will complain to corporate about this situation

Fantastic experience: Very helpful people and give you good information about what you need

Fantastic experience: I've had two of my daughter's go through this program and it has been great! Scheduling is easy and the instructors are GREAT! I have two more teenagers that will soon be old enough to start working on obtaining their permit and they will also be enrolled in the course offered through AAA.

Fantastic experience: Wow I love triple a I'm about to cry. Road side assistance, skipping the DMV line, I can even run out of gas and y'all have my back. No words can explain thank you

Negative experience: Very bud service I don’t think AAA is reliable. I have a lot of bad experience from AAA insurance

Negative experience: Worst service. I called to ask for a policy number to be printed but they never emailed it to me. This place fraud they just want your money ! Don’t do business with edger

Negative experience: Spoke to an agent named Edgar who was unprofessional, did not return calls and that was most likely because he was caught in a lie. Extremely disappointed in AAA having an agent like that. I have been a member for many years and this was the first time that I encountered someone so rude and unprofessional.

Negative experience: Worst experience ever with the ladies at the DMV service

Fantastic experience: Tempest helped us and is the nicest. Very welcoming and went above and beyond to help us. She's a 5-star employee, and AAA is lucky to have her.

Negative experience: Have to sit and wait to make registration payment. What’s the point of paying for AAA when you have to wait just like the DMV. They also didn’t have a separate counter to take registration payment. Won’t be returning.

Negative experience: Do not use this AAA driving school, they cancel my driving lessons 3 times, they cancel it the day before. When I try to reschedule the month was already pre book. This place is not good for your driving lesson! Not once, not twice but 3 Dame time! I will request a full refund

Negative experience: Customer service was terrible. I called several times to speak to someone and kept being put on hold. No one ever got back to me and I waited over 2 hours in the dark for a tow truck that never showed up. I ended up having to leave my car behind and hitch hike my way home. Being a woman, they left me in a vulnerable situation. Horrible service to say the least.

Fantastic experience: DMV title transfer was quick

Fantastic experience: Free EV charger was an unexpected surprise. Thanks!

Fantastic experience: Knowledgeable personnel helped get our car transferred without issues.

Fantastic experience: Friendly staff. Clean environment. 40 min wait was expected and got done in 20 mins

Fantastic experience: AAA is always helpful. They have great customer service here I recommend them wholeheartedly

Fantastic experience: I love coming to this location. I like getting my tags here as opposed to going to the DMV. Great, friendly service. Highly recommend.

Fantastic experience: I want to Thank Bella and the 2 ladies that helped me and was so nice to my grand daughter Angela for going the extra mile and for just being Wonderful people. Thanks Ladies

Fantastic experience: Such wonderful workers all nice easy in n out thank you guys

Positive experience: Front desk staff could have been more friendly. DMV Employees were amazing and super helpful!

Negative experience: He takes too long to get there, just to unlock my car.

Fantastic experience: 2 free Ev fast chargers in the parking lot

Fantastic experience: Very friendly people, I was in and out in 45 mins.

Negative experience: Frustrating when they have 6 people waiting in the lobby for the DMV area and the 1 of the 2 cashiers decides to go on break at 10:20am. You just opened at 9am? Really ? Then the systems go down 10 minutes later and everyone is left waiting. Awesome!!

Fantastic experience: Quick services and friendly staff

Fantastic experience: Registration for vehicle. Soooo much better than DMV. Just that alone is with the membership

Positive experience: Good service, I highly recommend this place.

Positive experience: Very slow it's supposed to be if you're a member you walk in and you walk out so 20 minute to a 30 minute wait just to get your tags

Positive experience: Not very organized. Employees not dressed as I remember AAA employees.

Fantastic experience: Very nice place employees went out of there time to help and get water for us they were very patient

Positive experience: DMV alternative! Service is decent/professional.

Fantastic experience: I love that I can skip the dmv for most everything and go to aaa instead! Their people are always friendly and I'm in and out of the office quickly.

Negative experience: What happened to just waiting in line? you have to sign in and wait or come back and alot of people dont come back so there calling all of the names of people that aren't even there

Fantastic experience: Very quick and extremely helpful Staff!

Fantastic experience: Not too long of a wait. Nice people

Fantastic experience: Always very helpful and eager to answer my questions.

Fantastic experience: Always helpful, great location. I try to combine my trip with a co-located car wash, oil change and America's Tire shop for service.

Negative experience: Terrible customer service. Clearly, this staff did not care about providing good customer service. I'm still trying to figure out where the rest of my paperwork could posdibly be in that office. The staff appeared to be completely disinterested and just waiting to be off work. They seemed totally bored by customers and seemed extremely ready to just close up shop and head on out. I am still trying to figure out where all of the paperwork I brought in for them to review just disappeared. The representatives supposedly working on my case took off (who knows where?) with all of my paperwork that I brought in for assistance in resolving the issue at hand. I will certainly never bring anything into that office again! My entire experience in the Upland AAA office was horrible and disastrous! I cannot believe all that happened to me there - AND- there has been no follow up to assist in correcting the problem. Won't go there again! Thanks for the help! AAA - Upland! NOT!

Fantastic experience: Great place got my tags no waiting

Fantastic experience: After a horrible experience at the Rancho Cucamonga AAA office. This location will be my go to from now on. I feel pretty bad not remembering the young ladies name that helped my daughter and I. She went above and beyond to make sure we were comfortable and completely satisfied with her service.

Fantastic experience: Fast and much better than the DMV Everyone was so nice

Fantastic experience: They were very helpful and very considerate. I had to take care of membership issue and also dmv title change of my Mom's car. I love the fact that they offer dmv service. Highly recommend AAA.

Fantastic experience: Always taking care of my services. Thank you

Negative experience: Worst experience ever left me with my car broke down no help they did not answer their phone I was down for about 3 hours I am a diabetic I could not get my medicine because of their stupidity

Fantastic experience: Very easy to get in and out...staff is super friendly

Fantastic experience: Very friendly & in and out quickly

Positive experience: Short wait, good customer service, and I was on my merry way. I was renewing my insurance and making a payment.

Negative experience: Unfortunately, every time I reach out to AAA's customer service I am given misleading information. I am advised to walk into a field office and be assisted. Once I arrive the person or persons at the counter are negative and the transaction cannot be performed.. These people are always providing erroneous data. This service is only good for towtruck service and insurance. I would rather take my chances at the DMV. Sad, but true.

Fantastic experience: Always beats DMV and staff are incredibly friendly!

Fantastic experience: One stop shop! I love the DMV line here! No long waits here!

Fantastic experience: I've always loved AAA especially when it comes to dealing with my car registration it's worth the membership compared to standing in line at the DMV even with an appointment

Fantastic experience: Can take a picture of pasport for my baby 4 months old.

Fantastic experience: Great service... texted me when my number was up so I was able to drive home and wait.

Fantastic experience: Always great to go to this place and easily get all of my questions answered as well as quick service!

Fantastic experience: Great place to get your yearly tags for your car. No waiting for long time.

Fantastic experience: Great as always, very helpful and quick.

Fantastic experience: AAA is awesome, they're very informative and helpful, they're smiles are genuine. I had a very pleasant experience

Positive experience: Almost one hour in waiting list, but very clean, safe and the best the service

Negative experience: First off no help what so ever feel like they had me running in circles give me paperwork to fill out send to owner if car when I go back to Triple aaa wrong paperwork. Wish their DMV ASSOCIATES knew what they are doing

Fantastic experience: I like that you can take care of a lot of things from travel to DMV needs

Positive experience: They are working hard to give the best service at these times of change

Fantastic experience: Professional and courteous. Always a pleasure taking care of business here.

Fantastic experience: I can't believe I haven't been here sooner. Place was completely empty and was able to title transfer on 2 cars and pays tags on 1 all in under 10mins. This would've been an ordeal at the DMV office. Not to mention the people at AAA are much much nicer and pleasant to deal with :)

Fantastic experience: I just love the people I have dealt with there. I have used the same AAA in Upland for more then 15 years and I drive 20 minutes from my house just to be serviced by them.

Fantastic experience: Tempest was very knowledgeable with DMV services and provided excellent customer service. She also stayed passed her tour of duty. Thank You!

Fantastic experience: Great. Was in and out. Glad they are using the proper precautions during this pandemic.

Fantastic experience: very fast all employees wear mask and Jennifer is very very knowledgeable

Positive experience: Overall good. Its hit or miss on customer service. Sometimes they are super friendly and others no so much. Oh well, better than they dmv

Negative experience: The worst customer service! Between the rude teller Caryn and the high off her power "branch manager" Jessica they make it easy to NOT recommend them! They interrupt you while you talk and don't listen just keep repeating what they want to say. Go to any other branch but this one!

Fantastic experience: My experience was amazing I was greeted with such kindness from the moment I arrived. Person who assisted me with my recently purchased Vehicles registration I believe she said they called her Joe or Joel is one of the most compassionate and lovely persons I've met in quite a long time thank you great location great staff. Also cool complying with all CDC required regulations at this time.

Fantastic experience: Fast and friendly service. Got done what I needed to get done quickly. Everyone I encountered was super friendly.

Fantastic experience: The agent was able to consult with a travel agent inside to get me info on going to Hawaii during Covid.

Fantastic experience: Always, a great place to conduct business. Fast, great customer service, consistent with other AAA offices.

Fantastic experience: This is a great AAA office to visit in and out fast with people going out of their way to help you I will go there any time I need DMV services overall very good and lovely experience

Fantastic experience: The Upland office was very helpful. I dealt with several staff. All of them knowledgeable and professional. So happy to have AAA membership!

Fantastic experience: I am SO happy I have AAA. The DMV services they provide makes their small yearly fee worth it!

Fantastic experience: Had to transfer personalized plates from my old car to my new one. Took both sets of plates in and was out super fast. Way better than DMV. Staff is so nice. Gave me my new tag too.

Fantastic experience: I use the DMV services to register our vehicles. Much quicker than the actual DMV, and less hassle.

Fantastic experience: Great attitude very helpful The ladies at the auto club in upland Are great women They all get 100 Percent

Fantastic experience: Went in to renew my tags. Great sevice. Short line. In & out.

Fantastic experience: Tempus (the employee) who assisted my husband and I was clear, helpful, cheerful, and efficient. I only regret not getting the welcoming employee at the doors name as she was friendly and helpful as well. I completed two transactions very quickly.

Fantastic experience: Go now if you need to very quick no lines in and out service

Positive experience: Website was ok couldn't really do what I logged on to do. I wanted to see my policy' s payment history and next payment. .couldn't find Cruise information.

Fantastic experience: Great customer service and very quick. Thank you guy's..!!

Fantastic experience: The lady who helped me was totally awesome. Great experience

Positive experience: Social distancing is practiced well here. Wait wasn't bad. Staff was well knowledged on DMV services.