PrestigeCruises.com

Negative experience: If I could give them a -0, I would. They booked a cruise for us and never told us we were arriving in Sydney the day before the cruise departed. I guess we were to stand at the cruise terminal overnight. You cannot call and speak to a person. Not at all happy with them. I would cancel but cancellations fees are high. They should not be in business.

Negative experience: Great customer service only until you give them your money and then after that, you can never reach them. A vendor did not pick us up in Europe scheduled so we had to take a very expensive taxi which they would not reimburse us for. Definitely would not recommend.

Fantastic experience: We have used Prestige Cruises several times and have been very satisfied with the company. Our travel agent, Lisa Laffin has always met our request and we are looking forward to doing business in the future.

Fantastic experience: My customer service agents name is Alyssa Lene. She was just wonderful. We had several conversations and each time we talked she was patient and plesant. She said she would get the answers to my questions and within a few minutes she has my answers and called me right back. She helped me get a refund. It was a great experience for me.

Fantastic experience: Angela Paman was fantastic! She was friendly, helpful and very knowledgeable! Brenda Albright was fantastic! She was helpful, knowledgeable and friendly! Thank you to both of these ladies! Prestige Cruises has two gems on their team with these ladies! Thank you again to both of you!

Fantastic experience: Adeja Ross is amazing! She is so friendly and patient and knowledgeable and spent so much time helping us with all of our flight options! She went above and beyond to make sure we had all of the information we needed to choose the best flights! She is an awesome employee! Prestige is very lucky to have her! She represents your company in the best way possible! Thanks again so much Adeja!! :)

Fantastic experience: We just finished booking another cruise with Eric Diamond at Prestige Cruises. We have used Prestige for several cruises in the past and it has always been a good experience. We are really impressed with Eric, as he is very helpful and very professional. Working with him is super easy and getting hold of him for any questions has always been easy. On the cruises we have booked with Prestige we have found them to have the best price, as well as superior service. Highly recommended!

Fantastic experience: Eric was very helpful and explained everything in great detail. Even helped with better flights.

Positive experience: In the process of booking a cruise with Jubilee at Prestige. She was very informative and kind. Really enjoyed speaking with her.

Fantastic experience: Excellent help booking our trip. Stephanie took care of everything and made the booking process enjoyable and easy.

Fantastic experience: I had the pleasure of dealing with Angela Paman today. She is the air travel coordinator with prestige cruises. She was very thorough, supportive, gracious, and a delight to deal with. I so appreciate her professionalism and all of the help that she gave to me. She is a credit to her company. Thank you, thank you thank you

Fantastic experience: Lisa has been a wonderful individual to work with. She’s always full of options which I love. I’ll definitely refer business to her any time I can

Fantastic experience: Christina was extremely helpful and responsive to all my inquiries and helped me book a cruise for my family, involving 3 different cabin bookings.

Fantastic experience: Dee Drake has been incredibly helpful, patient, thorough, and kind during the initial phase of planning our adventure for 13 family members!!! If she doesn’t know the answers to my questions she works hard to find them out and get right back to me! I couldn’t plan this all without her!

Fantastic experience: The score of 5 is for Tess Maska, a very effective Travel Agent Assistant. She addressed all our concerns, responded promptly, and was clear in explanation. Tess, Thank you very much for your help.

Fantastic experience: We had a great experience with Christina planning our trip to Alaska. She spent a long time doing research on different possible trips and combining portions of different trips together. She has lived in Alaska and knows what she’s talking about. We made lots of changes and wanted lots of information and she was very patient and helpful through the whole process.

Fantastic experience: Caren was delightful to work with. She was very encouraging and helpful. Her knowledge of the cruise line industry and schedule made the process smooth.

Fantastic experience: We have booked several family cruises through Prestige and have always had good experiences with their booking process and services. Just this week we booked another family cruse through Christina Hirmer. She was excellent and really took the time to ensure we had everything covered. We was kind pleasant. and cheerful. Thanks so much Christina. Stan & Elizabeth

Fantastic experience: I was doing research for future possibilities rather than an immediate trip and agent Dee in Las Vegas graciously gave me the information needed for planning. I won't be traveling until my old dog crosses the rainbow bridge.

Fantastic experience: I have been on a few cruises and have used different agencies but Prestige Cruises. Com is usually my first stop. I have had good service with them. Especially , Stephanie and her assistant Tess have been great to work with. Last booking and cruise was terrific and they patiently answered all of my questions. Presently I had another cruise booked but can not go bc I am laid up from a car/pedestrian accident. Tess has been very helpful in getting booking cancelled and explaining cancellation fees. ( unfortunately I did not take out travel insurance for this cruise ) and I am having to pay for it…but Tess has made it as easy as possible.

Fantastic experience: I have booked 2 cruises with Caren Kolb and she is THE BEST! She is so well-traveled and knowledgeable about so many different areas of the world! She was patient and kind and made sure every detail was perfect. She went out of her way to look for the best airfare options for us. I HIGHLY recommend you give her a call!

Fantastic experience: I had a great experience in booking this trip. Christina not only answered all my questions but she worked hard to make sure all the flight and connections worked out for my wife and I. She is very professional and caring.

Fantastic experience: I had a very good experience with the representative Caren Kolb. She was very patient and reassuring that my family and I would have a great time on our Christening cruise.

Fantastic experience: Working with Christina at Prestige on the cruise planning was great. She was friendly, professional and very responsive.

Fantastic experience: When you're planning a bucket list trip, a 1st time cruise, a long way north - it feels very comforting to know your travel agent (Caren Kolb) is there for you every step of the way. We had lots of questions given its our 1st cruise ever and our 1st trip to Alaska - Caren was outstanding, fast-accurate responses. So glad she's with us in spirit.

Fantastic experience: Planning a cruise with my parents and in-laws is not easy but Eric was so patient looking up rooms, providing quotes, allowing us to explore different options and being an all around excellent "cruise director" that I'm more excited now than ever to show them the world.

Fantastic experience: Christina Horner makes my traveling so easy. She finds us the best deals and takes care of everything for getting us booked. Communication with her is quick and she always follows through with requests.

Fantastic experience: Michael has been excellent to work with! Very knowledgeable, polite and courteous. He gave us many options and lots of value. He had insight to what we were looking for on our trip to the fjords. He was also extremely helpful in helping us select a river cruise in 2026!

Fantastic experience: Maryann was very pleasant to talk to and she answered all my questions very cheerfully. We are very happy with Prestige Cruises personal and service.

Fantastic experience: Caren is the most knowledgeable cruise agent I have spoken with. She took great care of us and our travelling companions. Thanks Caren!

Fantastic experience: We were trying to book our cruise for Antarctica, and Caren took care of everything. We had to call her only few times and she got back immediately. Also assured us that we can call her anytime, for any reason without Andy hesitation. Her professionalism, her knowledge in this field is commendable. Thank you Caren.

Fantastic experience: We work with Christina Hirmer @ Prestige Cruises. She always provides us with the best rates and accomodations. Cristina is knowledgeable, professional , friendly and a delight to work with.

Fantastic experience: Caren helped our family book our next cruise vacation. She was extremely sweet and patient. She answers all our questions and was so helpful. Highly recommend Caren!!!

Fantastic experience: Tess was Fantastic. She spent over an hour with me and was able to help me set up the app. She was very patient with me. She answered all my questions about my cruise. Thanks for having her on your staff. Out of 1 to 10 she is a 12. Ellen S.

Fantastic experience: Thank you to Angela for her patience and outstanding customer service resulted in flights which support not only my cruise but my entire trip. Angela really solved a flight problem for me and I really appreciate her support. Thank you.

Negative experience: Do NOT book here. Prestige Cruises are very unprofessional. They have great deals, but the catch is the fact that they do not care for their clients. I’ve booked multiple times with them. The cruise were nice, but the process was terrible. They’re also always losing employees, which seems to be even more suspicious. If you have a little extra money that you’re willing to risk, book here. If you care about your money, don’t.

Fantastic experience: Very pleased with how MaryAnn handled challenges regarding technical issues. She was extremely polite, pleasant, and professional. She responded quickly. She returned phone calls promptly. She was faithful to stay on task to resolve the issues that prevented us from confirming the flights. Mary Ann singularly restored my faith in Prestige. She was steadfast and her approach was refreshing. I would grade her a 10 out of 10!

Fantastic experience: I had booked a cruise through Prestige Cruises and was having trouble booking my flight to arrive on time and on the correct day. I was very fortunate to have reached Angela in the flight reservations department. I needed to know how strict the cruise line was regarding arriving between the hours they specified. Knowing that I was not going to book my flight through her, Angela went ahead and offered to contact the cruise company on my behalf. Not only did she offer to do this for me, but she also said she would call me back on Monday since the cruise company was not open on weekends when I called her. I have NEVER received a call back from any company representative that promised they would call me back, a total of five during the last two months, after having to cancel a trip to Italy that also included a cruise, so I was very doubtful that this would happen. Her word was better than a contract and as good as gold!! She did call me back on Monday as promised and got the information I needed to book my own flight. Now THAT IS what is known as EXCELLENT CUSTOMER SERVICE, something that is almost non-existent today!!! And that just goes to show that there are still some descent humans out there with high integrity who go above and beyond to take care of their customers!! Thank you, Angela, for getting the information I needed and for being a loving, giving, and honest human being who is doing an excellent job representing your company by providing top notch, "true service" that is hard to come by these days. I greatly appreciate you and will contact you if ever I need a flight reservation for the many cruises I take. My love to you, Gina

Fantastic experience: We got airfare included for our next cruise, however, the two airlines involved made several changes that was quite difficult for us to track and follow. Called Prestige and luckily got Carrie Henderson. She jumped through all the hoops and returned to us all the pertinent information we needed to be on our way in a very timely manner.

Fantastic experience: Eric Diamond is the best! He is very friendly and knowledgeable, but most importantly, you feel like you are talking to a true customer service professional rather than a salesperson. He really cares about getting you the experience for the money. So glad we got him as our cruise specialist.

Fantastic experience: Great experience with Michael B on planning our big family anniversary cruise. He answered all of my questions and promptly responded to my phone calls and emails. I would recommend Michael and Prestige Cruises!

Fantastic experience: Booking with Christina was an A+ experience. She was knowledgeable, personable and able to answer all of my questions. Christina double-checked all aspects of the cruise tour to make sure everything was accurate. Ask for her when booking! She's great!

Fantastic experience: Adeja Ross was extremely knowledgeable and helpful in obtaining flights for an upcoming cruise. As the consummate professional, she not only found flights that were a good value but also ensured that the time between connections were manageable for us. She patiently answered all of our questions and we felt fortunate to have her assistance.

Fantastic experience: Matthew is always so polite and informed. He listens before interjecting suppositions. He is never on the defensive, as so many other customer care specialists with other companies are! He put my concerns to rest in minutes. Thanks Matthew for a job well done.

Fantastic experience: It was such a pleasure to work with someone who was really knowledgeable and took time to answer my questions and take care of my travel needs in an extremely efficient manner. Adeja Ross is a valuable asset to Prestige. Gene (Fred) Wakefield

Fantastic experience: We've booked three cruises through Prestige Cruises (Lisa Laffin) and are so thankful for their recommendations, advice and follow-up. We feel like we are well cared for and well informed. Couldn't be happier!

Fantastic experience: I have been cruising for 55 years but discovered Prestige Cruises fairly recently. One of my complaints with other travel companies, has been that once you are booked, you have trouble reaching your rep again for changes or questions. Prestige Cruises solved that problem because they assigned E Gaylor as our customer service representative. I can't tell you what a difference he has made. He has worked so hard to get us a handicapped cabin. He promptly returns calls which alone puts him above the rest! We have been so pleased that we have booked two more cruises with Prestige. They have great bonus perks! Thank you Prestige and thank you E!!

Fantastic experience: My experience with Christina Hirmer of Prestige Cruises was extremely pleasant and helpful. She is professional, thorough, and personable. Christina is a definite asset to Prestige Cruises.

Fantastic experience: Maryanne was friendly and professional in helping me book a flight for my cruise. She was knowledgeable and was able to resolve the issue I was having.

Fantastic experience: Isaac Cheney was a fantastic person to work with. He was so patient with all the changes I kept asking about. He was very pleasant and had a great sense of humor. I would give him 10 stars Kathy Moore

Fantastic experience: My cousin and I were helped by E. Gaylor at Prestige for an upcoming cruise. He was accessible, courteous, and answered every detailed question and concern with ease, care, patience, and accuracy, for more than one call. Highest recommendation. In a world and at a time when it’s hard to find human to human connection for help on the phone, E. Gaylor returned me to hope.

Fantastic experience: Working with Eric from Prestige Cruises to book my cruise was a delightful experience. He was extremely knowledgeable and professional while answering all my questions (inasmuch as I’ve never cruised before). I truly appreciated working with him, and I’m excited about this vacation!

Fantastic experience: I booked some flights with the Prestige Air Dept. The specialist I worked with was Maryann Regno. She was fantastic to work with. I had several questions and concerns. She was extremely patient in answering all my questions and concerns regarding booking my flights. I gave her some flights I was interested in and she suggested some other ones which saved me over $1200 in airfare. I would definitely use her again to book future airline flights.

Fantastic experience: Christina Hirmer was so helpful! She spent a long time with me talking me through options and pricing and answered all questions I had throughly with patience. I highly recommend her as your next specialty cruise agent!

Negative experience: Do yourself a favor and DO NOT book with Prestige Cruises. Once they get your money, you cannot a customer service representative on the phone. You have to send a request online and someone is supposed to call you back in whatever timeline they deem appropriate aka never. I spoke to an operator and every time there is a different excuse as to why I can’t get a customer service representative on the phone- the person is on another call, stepped away from her desk, left for the day. Im starting to wonder if they even have customer service representatives at all. The “free airfare” is a scam. In order to get direct flights or book with the airline of your preference, you end up paying extra which equals the cost of the flight anyway. The price I paid for the cruise is higher than if I would have booked directly with the cruise line. I’d give them one star if I could.

Negative experience: Sorry guys, it has not been a good experience with Prestige Cruises. Unable to talke to human, unable to leave a voice mail. Even a simple question, such as, are there two double beds in the room, is not able to be answered. Nope, sorry, very inconvenient company.

Fantastic experience: Yolanda Lambert of Prestige Cruises was extremely helpful in finding a hotel in Sydney for us for March, 2025, following our cruise. She is very friendly and knowledgeable and found a good deal! I look forward to working with her again!

Fantastic experience: The Agents here are fantastic. Energetic, knowledgeable beyond belief, but most importantly patient and caring. I dealt with Yolanda Lambert frequently and cannot give her kudos enough, just so professional and incredible . Thank for a super Company where everyone is great always.

Fantastic experience: I scheduled a long cruise with Prestige Cruises 11 months ahead of departure. There have been many changes in my itinerary, mostly flight changes. So many changes were made that I never received a complete update. I was concerned that I didn't have all the proper flight times, seat assignments, and flight information until I finally was able to talk to Maryann Regno. She was very knowledgeable, attentive, resourceful, and efficient to help me fill in the missing pieces of my trip including identifying omissions in my seat assignments. She was a pleasure to talk to. She deserves a Gold Star!

Fantastic experience: Maryann was very helpful! She was pleasant and answered all my questions. She went above and beyond offering detailed information. I was very impressed. Everyone I’ve spoken with at Prestige Cruises has been top notched! I will definitely use them again for our travel plans!

Fantastic experience: The agent you get is extremely important. I luckily got help with Mary Ann, an air specialist who solved several frustrating problems for me. She's amazingly competent, cheerful, easy to understand and has a sparkling personality. Unfortunately, not all Prestige agents fit that bill. Mary Ann is marvelous!

Fantastic experience: Adeja is wonderful. She stepped up to help me with air booking when my booking agent and assistant were off and did a thorough job in making sure my itinerary was in agreement with my friends. Later she helped me to verify my name to be consistent with my passport names in air, cruise and insurance. I called this a 5-star service. Thank you.

Fantastic experience: Isaac Chaney of Prestige Cruises was an absolute gem!!! He was very patient and helpful in booking my 14-day Australia and New Zealand cruise. This is the first time I dealt with this company and I would highly recommend dealing with Isaac Chaney to anyone who would like to book a trip with Prestige Cruises. I was completely impressed with his professionalism and commitment to going the extra mile to make sure my booking is to my satisfaction. Thank you for your excellent service, Isaac!

Fantastic experience: I have dealt with Stephanie Karandos at Prestige Cruises. She helps cruising so easy. It is such a delight working with her. If you want someone to help you with a cruise and that you can trust. It is Stephanie. We know as we have done 24 cruise so far and glad to have dealt with Stephanie.

Fantastic experience: I am a novice to cruising and found Prestige Cruises based on the best price when I wanted to book a Mediterranean cruise as a Christmas present for my wife. Upfront Staphanie Karandos (Booking Agent) was incredibly helpful and patient as I had to be educated on all the options and details. Recently, we needed to update our flights to account for a side trip to help our college student get set-up in Dublin for a year abroad. Maryann Regno in Prestige Cruises' Air Support group was great to work with finding us good flights at a lower price, and on the airline we wanted to travel on, even though we were changing dates and adding in 5 days in Dublin. So far, I am very impressed with the overall value of Prestige Cruises which has combined great pricing with terrific service. Thanks, Kevin Smith

Fantastic experience: Recently, i have been contacting with Adeja Ross to book the air ticket for my next year cruise, due to the long flights, i have changed my flight twice, through the whole process, she is so patience to work with me to make sure i get the right flight i wanted. She is a assert to Prestige Cruise!

Fantastic experience: I found Prestige Cruises through my favorite travel site, TravelZoo. Not only was the pricing excellent, but so we're all the reps I spoke with. Crystal, Maryann and Yolanda have made every piece of this complicated 2-week itinerary easy. All 3 were a joy to work with, and gladly searched out all our specific needs and found exceptional accommodations in the heart of Roma by Trevi fountain and in Athens with a view of the Acropolis! Thank you all!

Fantastic experience: I spent days wading through the mountains of information regarding my trip to Alaska. Once I decided to just call Prestige, I was guided by Brenda who helped me choose exactly what I was looking for. She was knowledgeable and absolutely amazing! All my confusion disappeared and we were able to easily find the activities I wanted for a vacation of a lifetime.

Fantastic experience: Isaac Chaney was extremely helpful in booking us the Australia-New Zealand cruise. Worked exceptionally well to get us the airline tickets with minimum stopovers and shorter layovers. Answered our questions and was very pleasant to work with.

Fantastic experience: We are very lucky to have Eric Diamond help with our travel need. Throughout the entire process of booking, we were impressed with his confidence in his knowledge, skills and abilities. Eric is very clear and concise conveying his messages. His calm and pleasant tone of voice made us feel understood and valued. Eric is also an active listener making good connection with us and able to adapt to different context effectively. We can't praise him enough! Thank you so very much, Eric!

Fantastic experience: We've never cruised before and all the details feel a bit overwhelming. Tess has been so helpful in answering our questions and making us more confident and comfortable with what to expect. Can't wait to go!

Fantastic experience: This is my second cruise with Prestige, this year it is a Great deal to Japan. I worked with many excellent reps, today I worked with Maryann in the air dept. She got me a better priced flight and saved me almost 700.00 , that is an excursion or two in Japan. Prestige is my preferred cruise company

Fantastic experience: The service I had with Tess (Travel Agent Assistant) at Prestige Cruises was excellent. She was timely in responding to emails and phone calls. I would definitely go through her again as my travel agent.

Fantastic experience: My husband and I are very satisfied with Prestige. I don’t usually write reviews but I had to write this review because of our travel agent, Stephanie Karandos. She is truly so exceptional. We have found her very professional, intelligent, good at what she does, while being pleasant to work with. She is willing to go the extra mile to make sure we are booked into a good flight or cruise at an excellent price. She is also extremely reliable. It’s not something that you find very often.

Fantastic experience: Jubilee was such a big help! prestige cruise associate 's have been very helpful we are all looking forward to our trip! Sydney Barns has been so helpful I just love how kind and patient she is! Thank you 2 so much! Had 2 others who were not happy or helpful. So you two are truly a daving grace!

Fantastic experience: Frank Neuman with Prestige Cruises is a fantastic agent for Prestige. We were booking a 33 night cruise for our 60 anniversary to the South Pacific and since it would be our first long cruise we wanted to make it perfect. He spent over an hour with us helping us along the way. He was a wonderful agent and we will keep him for any of our future cruises. We can highly recommend him.

Fantastic experience: I can't say enough good about Brenda, who assisted us in our cruise and flight planning. She was knowledgeable, efficient, and very detail oriented. I must admit that I was rather wary of booking through an agent that I did not know, but she was most helpful. Thank you Brenda!

Fantastic experience: I had questions about my airline reservations. MaryAnn was able to answer all my questions. She was polite, efficient, and a great ambassador for Prestige Cruises. I would give her a 5 star rating.

Fantastic experience: We had an amazing experience with Carla who spent upward of an hour patiently reviewing our options and making sure that our party understood and got everything that we wanted. Our booking process was certainly very smooth and informative, and we have bookmarked PrestigeCruises just because of the spectacular experience working with Carla Versellie. If you're looking to make a reservation through PC, ask for Carla. Here's hoping that everything else goes well on D day.

Fantastic experience: Stephanie & Tess were both helpful in helping me get the cruise and cabin that worked for me. I appreciated the time they took to work it out. This was my first experience in working with Prestige and I wouldn’t hesitate in using them again.

Fantastic experience: I have used Prestige cruises for a trip In February out of Galveston. I have an upcoming trip to Italy in a few weeks. I recently booked a trip for May 2025 and everything has been handled flawlessly. Any concerns have been handled swiftly. I would like to recognize an employee who went beyond the call to come in on her day off to finalize a cruise reservation for me. Kudos to Jubilee Ledezma.

Fantastic experience: Carla was awesome as our agent! She went above and beyond to book our cruise, flights and also to answer all our questions. She even stayed past her normal working hours to ensure we had everything we needed accomplished. Her customer service and dedication is above reproach and not found very often! Book with Carla…she is the best!

Fantastic experience: Today I booked my 10 night Alaska cruise/land tour with Prestige Travel and couldn't have been more satisified with the sevice I received from my travel agent, Jay Segal. He spent almost two hours with me on the phone answering all my questions and going over the itinerary. I never felt pressured to make a decision or rushed. Jay was very polite and wanted to make sure I understood everything before I booked the tour. I highly recommend Jay Segal as your travel agent if you are considering a cruise to Alaska or for other travel plans. Chuck N.

Fantastic experience: Wonderful experience booking my cruise through Prestige, all attributed to Carla V. From the moment I reached out to inquire about available options to the final booking process, her customer service was exceptional! She was knowledgeable, patient, and went above and beyond to ensure all questions from our group booking were answered. She made the entire booking process seamless and stress-free. I also appreciated her attention to detail throughout. THANK YOU Carla for making our vacation planning a breeze!

Fantastic experience: Christina was the best. It will be our first cruise and we did not have a clue. The details were troubling and confusing. Christina was exceptionally patient and did not rush me at any time. She answered repetitive questions without question. It was obvious that she really cared about helping. If we ever use her company again, I will insist on speaking with her.

Fantastic experience: I was very satisfied with my experience with Prestige Cruises. I was able to get a balcony for the same price as an "outside" cabin. The recommendations for location of the room was perfect. In addition to the great fare, we got credits for shore excursions and onboard credit which was fantastic! Would definitely recommend!

Fantastic experience: I have traveled using Prestige Cruises 3 times over the past 4 years. The staff is always helpful. I traveled to Southeast Asia via Princess, Australia/NZ via Princess and the Greek Isles via Norwegian. The pricing was always great. Any questions I had regarding my trips were promptly answered. I will always look to Prestige for my travel deals.

Fantastic experience: Isaac Chaney was absolutely amazing! He was a huge help in booking our cruise. He was very informative, had great suggestions and put our mind at ease. Offering us options that we took advantage of that we would’ve not known of had we booked on our own! Thank you Isac you are a gem!

Fantastic experience: 2 days before taking off, my international flights were cancelled, due to a strike in Germany. I was notified by Lufthansa, via email, apparently before Prestige was. When I called, Prestige was unable to give me any information, because they said the flights were still showing confirmed. The next morning I contacted Prestige again. ANGELA PAMAN, Prestige Cruises Air Dept., was extremely polite & professional. She went above & beyond to get me some answers. She was able to book me new flights, that enabled me to get to my cruise ahead of originally scheduled.

Fantastic experience: Thus far it's been great working with PrestigeCruises for our family of 10 trip to the Mediterranean. Each person that we've worked with at Prestige, including Jubilee and MaryAnn, have been great. They're always super helpful, patient, and also very personable. We'd definitely recommend Prestige for folks who are looking to take a cruise!

Fantastic experience: Mary Ann was a real life saver today for me and my family. My daughter and granddaughter had to change plans. So Mary Ann was able to change their flights home sooner than expected. Mary Ann is a great agent and was so helpful with my needs. I wouldn’t mind working with Mary Ann anytime. She is special! Thank you again!

Fantastic experience: Maryann Regno provided excellent services for helping our flight ticket changes to assure our trip to Rome then to Venice without flight connection timing issues. She also worked hard to resolve our flight seating assignments. We are glad to work with Maryann and the Prestige Cruise team!!

Positive experience: One month before flying, and we still weren't informed about our plane e-tickets. We needed to call and probe further before we got the details. Come to find out, our bookings still had Prestige Air's contact phone numbers and email, not ours. Maybe that's why we were not getting any advisories? So the agency gets 3 stars, however Maryann Regno gets 5 stars. She was this company's saving grace, with her professionalism, patience, and willingness to help. She was the 3rd Air agent we talked to, she was most pleasant, wholesome and provided complete information. If we use Prestige again, it would be because of Maryann.

Fantastic experience: I booked a Mediterranean cruise through these guys and they have been incredibly kind, patient, and helpful throughout the entire process. As a slightly nervous first time cruiser, I've called them multiple times to clarify information and ask additional questions. Each time, I've gotten off the phone feeling very pleased with the help they've given me. Highly recommend!

Fantastic experience: Prestige Cruises offered a fantastic deal to Antarctica on the Seabourn pursuit. As we worked through all of the details Leah our travel agent was amazing answering all of our questions promptly and with kindness. The trip was amazing.

Positive experience: The NZ - AUS Royal Princess cruise and itinerary were very nice, though a major port, Wellington was struck from the marketed itinerary well into the reservation for port crowding issues. Big disappointment there. Not so much a booking problem. The replacement stop was nice and we made the best of it. This was our first booking with Prestige with confusion with the air credit and how to use it. So we booked our own flight basically losing our entire credit. This process should be made clearer on website - especially since it was difficult to phone anyyone. It was a tight itinerary, but the time in port at a couple of the stops was very limiting to really see very much, and the R. Princess' disorganized methods of disembarkation at some "working" ports was very stressfull, as the time to meet excursions, rental cars etc was so tight. We still loved our cruise, however and it enhanced our lives. We look forward to another to the Mediterranean soon -using our first experience as a guide. We still loved the trip and used every minute of every stop. The food on the R. Princess was OK, though a bit of a downgrade from

Fantastic experience: I wanted to compliment Rick Boyd on not only his professionalism but also is customer service. He goes above and beyond and answers all your questions. He's very polite and patient as well. Thank you Rick for taking such good care of us. Looking forward to our cruise in May....

Fantastic experience: Angela was just "over the top" incredible. I called to see if we culd arrange earlier & return air departures. Not only did she arrange at both ends, but said "you will be receiving a credit to your cc" I was just in awe. She handled our request with ease, she made our Sunday! Future Alaska Princess cruise

Fantastic experience: Rick Boyd was the agent that took care of all of my travel plans and answered all my questions. He is very professional and knowledgeable and extremely helpful! I will use Prestige Cruises again because of Rick!

Fantastic experience: Our group just booked a 10 day Southern Caribbean Cruise on the Enchanted Princess thru Jay Segal at Prestige Cruises. Not only did we get a great promotion but Jay provided superb service. Very knowledgeable and patient! Highly recommended. Edward F