AAA - Winston-Salem

Negative experience: waited TWO days for a tow. Still waiting. Do NOT waste your money on this scam

Fantastic experience: Good service. Fast and friendly

Negative experience: I don't even want to give one star but I got to, so I can leave a review. I've been waiting on a tow since Saturday night and here it is Sunday and I'm still waiting. I pay a lot of money a year for nothing and I Will Not renew my membership next year. They canceled my tow without calling to tell me and I only found out when my nephew called and told me they still haven't got there yet and I called them and customer service said someone put In the notes that they called and told me they canceled it(which was a lie). Y'all get no stars from me.

Fantastic experience: the team at winston AAA is incredibly responsive, thoughtful, and hard-working. they have helped us maintain our 15 year old honda element to keep her chugging along, and there isn’t anything they haven’t been able to take on. we love every single one of their folks, and recommend them to everyone we know.

Fantastic experience: Took care of us when we were out of town. The manager Garrett went above and beyond to take car of us and get us in during a busy Saturday. Thank you guys!!

Fantastic experience: Very rarely write reviews but this review is absolutely necessary. These guys are Rockstars! Garrett and the AAA team helped to resolve an electrical issue with my car that no other mechanic was able to figure out. They went above and beyond to pin point and fix the issue that was causing my car battery to die. I'm so appreciative!! An honest Mechanic is very hard to find. Considering the cost for maintenance, Finding a trustworthy mechanic could cost consumers thousands. I was fortunate to find AAA in winston. I will NOT be taking my vehicle anywhere else.

Fantastic experience: We love AAA Car Care! Always helpful, great at getting us in, friendly service-for the 18 years we have had our membership.

Fantastic experience: I cannot say enough good things about our neighborhood AAA. With three grandchildren in tow, I ended up with a tire going down pretty fast. It was very close to closing time for them, but they got me in quickly and took care of it within 30 minutes. I know I delayed they’re getting to leave on time, but they were gracious and efficient and got me on my way Safely.

Negative experience: They are absolutely the worst company! Last night I was stranded on the side of the road with my son. I was told every time I called that they were receiving a high volume of calls and would send someone as soon as they could find a company to tow my car. After calling them for updates, they had the nerve to ask if my son was a minor and still no one showed up to help us. Honestly what does that matter, our safety and a service I pay for is what matters! After waiting over 4 hours (11:30pm- 4am) I had someone else to call and request a tow for the same location and he was told they would not be able to tow the car until a towing company opened the next morning. They made it very clear to him they could not tow in this area in the middle of the night. Now remember they were still telling me it was due to high volume calls and they couldn’t get to me yet due to where I was on the list. At this point I had to find my own towing company who responded and had me picked up within 15 minutes! AAA even gave me a hard time with canceling and their customer service was horrible. They didn’t even want to know how to improve. I had to find a company myself and pay out of pocket to cover the charges. After further review, I have found out that towing companies will not tow for AAA in the Forsyth county area anymore. If you breakdown here know you are own your own until normal business hours and then you still might have to wait days to have your vehicle towed. How can you call yourself roadside assistance and take our money for services you can’t even provide? As a female stranded on the side of the road with my child in the middle of the night this was horrifying! AAA you should be ashamed of yourself and it’s time to look at your management team and company mission! Would you have even cared if something had happened to us last night?

Positive experience: The only place in town to get an International Driver's Permit.

Fantastic experience: Got a brand New Battery put into my front engine. Did not take very long either. Good service. They help take care of your car & you.

Negative experience: AAA road service is trash from 2am to 2pm they had me waiting for some one to fix my flat tire I was lie to by each rep. When I would receive service I hate them I will not be renewing my membership with them ever again

Negative experience: Over 100 minutes to get an oil change and tire rotation? They spilled oil on the ground so it had to be cleaned first but still 100 minutes, 1hour and 40 minutes? A discount? Not a penny.

Fantastic experience: I now recommend all AAA members to go here for your auto needs. I had a dead battery and Garrett got me in immediately after I called. I was shown everything recommended and given good prices for the services needed. Everyone at the front desk was very welcoming and knowledgeable. I will be back, for sure!

Fantastic experience: I have never been disappointed with triple a

Negative experience: Broke piece off of radiator while fixing alternator and refused to fix it. They told me it was a brittle piece but was working just fine before they touched my car. Do yourself a favor and take you car to a trusted mechanic... These guys are clowns!

Fantastic experience: Since I’ve bought my Lexus RX300 AAA auto care is the only place I’ve brought it. Pricing is fair, work is reliable, and if you’re as lucky as I am when you walk in you’ll have a conversation with a man named Aquil Steward. Carries himself with the highest professionalism and listens to every specific detail about your trip to AAA car care then provides constructive feedback on what will help this go fluently for you. His customer service goes beyond top tier and for me has prompted me to know AAA car care as the best in the business. Aquil Steward folks, he deserves recognition AAA over and over again because he’s been at the top of his game for my car care moments every time I’ve walked through your doors.

Fantastic experience: Shout our to Matt Shore, travel sales specialist! We recently returned from an Alaska cruise that Matt assisted us with and it was a 10+. Matt was able to provide all the information we requested, gave us great advise and service. We never felt pressured or rushed during the experience at all. Matt was very prompt when answering all emails which was much appreciated. This was our first time we used AAA to book travel and we will definitely be doing it again. Thanks Matt for your exceptional customer service.

Fantastic experience: I went to get some passport photos, and it was a great experience. It was in and out, quick and professional service, also the car care department is excellent,

Negative experience: Was stranded on a saturday afternoon. Called the nearby AAA office for assistance. Told i had to talk to someone else. Was tranferred. That person could not help me because she couldn't assist people in my state and was qbout to tranfer me again wheb i asked if i could get any help today and she indicated AAA would have to charge me twice to get assistance. So much for roadside assistance. Thanks for your help!

Positive experience: No warning that there were no travel agents on Saturdays, except by appointment. In spite of being open:(.

Fantastic experience: Just want to say thanks to everyone here for fixing my tire and being fast, friendly, and professional. I made the appointment yesterday and feel a lot better about my car today.

Fantastic experience: Staff went over to the top to make my wife feel comfortable and confident while getting an issue with her car straightened out. Job well done!

Negative experience: SUCKS...out our 1st month with AAA all we could get was a car towed. Any other time after that it was just excuses and waiting. Never showed up or called. Jus kept getting 30mins automated calls on how they backed up. Never came out that day. So I just cancelled my membership. I'm not gone beg u 4 y'all business & my $ NEVER AGAIN

Fantastic experience: The staff was so helpful, fast and efficient

Negative experience: Whoever JAMIE ROSS is is a very rude technician. I put in a request at 10:45 last night and had to sleep in my car because no one ever showed. My phone died in the sketch neighborhood and me and my dog even started to walk home luckily we were rescued by a friend. Then I still don’t hear back until I’m taking a nap at 12:30 . So when I make another request and the driver gets there a little before I do . Instead of letting me tell him how far away I am, since, I am having to catch a ride back to my car. Instead this rude person talks all over me saying “DO YOU WANT THE SERVICE OR NOT IM NOT WAITING YOU EITHER WANT IT OR NOT” excuse me I’VE BEEN WAITING OVER 12 hours for help . Showing me you don’t care about my time either JAMIE ROSS why should I care about yours. JAMIE ROSS I AM COMPLAINING ON EVERY PLATFORM I CAN ABOUT YOU. How do you work for a service to help people but you are no help. I see dispatch made sure not to give you back to me. Now I have to sit here in the rain waiting again . Just got a call saying it’s going to take a while. So again my time is being wasted I feel like JAMIE ROSS OWES ME A FREE TANK OF GAS. Since he has the audacity to be rude I can have the audacity to ask to be pacified. I am a paying customer this is not what I’m paying for.

Fantastic experience: If I could award Shane, the wonderful young man who rescued me today when I hit a pothole and destroyed a tire, more than five stars, I would. He was patient with me, clearly knew what he was doing, and was very careful to ensure my safety. An excellent representative for AAA.

Negative experience: I didnt get any help. Kayla S. told me she couldn't help me because needed to work on closing early so she could be out by 6 (closing time). I stood in front of her for minutes. She ignored my presence and started to close down. Choose another location if you're coming after 5.

Fantastic experience: Matt helped us plan a cruise. He is very knowledgeable and thorough. We hope to work with him on many future adventures.

Fantastic experience: Been going there for years. The best people with the best service and care anywhere!! and VERY TRUSTWORTHY!!

Fantastic experience: I recommend this business. They are fast, reasonable and stand behind their work. Had an issue with my battery that they replaced. Thank you for the great service !

Fantastic experience: I called for a tow truck and right before it arrived a NCDOT roadside assistance truck pulled up. When Nelson, the tow truck driver got there, he worked with the NCDOT driver to diagnose and fix my issue so that I didn’t need a tow. They saved me so much money and I’m so grateful!

Fantastic experience: The man that picked up my son up on I40 was quick and efficient and extremely helpful. He knew all the information I needed to let me know everything was good and I wasn’t worried. He also backed that car into a parking space at the garage with the truck better than some people can driving their own car! Thank you!!

Fantastic experience: James was extremely helpful to me in arranging a tow truck when I needed it. I had been turned down by AAA Roadside Service and he volunteered to step in and make it right. Really appreciated it.

Negative experience: 1,400 for an AC fan and it didn't work. It got cool outside so I was not aware until a week later that it wasn'tworking. I'm not sure if it damaged anything, but when I brought it back for a replacement I was told I now was going to need a motor gasket. I have also sat for 4 hours for an oil change -with an appointment. I won't be going back.

Fantastic experience: Matt was so great helping me book my vacation. Nearly every admin thing that could go wrong did go wrong (with the airline, and the tour company, and the bank), and he kept his chill the whole time.

Fantastic experience: Went in for a passport photo and Precious was very professional and friendly. It took less than 15 minutes to get my photo taken and have the photos in my hand. Thank you for the great service, keep it going!

Fantastic experience: Amazing staff. Thanks so much for the help getting an IDP today!

Fantastic experience: My Service Consultant was Angie Palmer. I had a substantial repair on an older car. Angie was informative, even educational, patient with my questions and concerns, and totally professional in accomplishing the work.

Fantastic experience: Great place everyone there is so nice and very helpful.

Positive experience: Expensive but if you want honest trained mechanic who know what their doing and do a great job go here . I take my SUV BMW here only .

Fantastic experience: Very good service. Better than the car service from where the car from. Get right to the problem.

Fantastic experience: Great place to get info and Euros for international travel! Had Euros in 2 days! Bria was awesome!

Negative experience: I had my vehicle towed to this location after it became inoperable on May 20, 2023. I was told that this would be a free tow since I was towing it to a AAA car care center even though it was over the allotted miles for my basic membership. I decided to have it towed to this AAA center at 606 S Stratford Rd, Winston-Salem, NC. Upfront they informed me that it would be a $150.00 diagnostic fee regardless of work done. I agreed and they discovered that I needed a fuel pump replaced and fuel system flush. The charge for this work was quoted at $1,440.00. Yep you read that right, over $1,400 to replace a fuel pump and flush the fuel system. Oh and they suggested that I replace the spark plugs and wires along with flushing and replacing other fluids for $400.00 more. I decided to have my vehicle towed to another local shop with several certified mechanics. Their price to replace the fuel pump and flush the fuel system was $550.00. Almost $ 900.00 cheaper to do the same job and if I want them to do the tune-up it would be around $250.00. A total of $800.00 compared to the $1,800.00 AAA car center wanted for all suggested service. I suggest that you only use this location for your car repairs as a last resort considering the inflated prices they are charging for mechanical work. I thought that by being a AAA member the car care center would be reputable, but I don't consider this fair. The roadside experience was very good and the representatives that assisted in that request were very pleasant.

Negative experience: I went here to get a headlight bulb replaced. They quoted me $250 for labor and now to have them both done would want me better than $500 in labor alone. They told me this included, my AAA discount. I wasn’t even offered a discount to have two put in. I was skeptical of that price, so I investigated doing it myself and was blown away when I discovered that the process takes less two minutes per lightbulb, and requires no tools.

Fantastic experience: I’m normally super anxious about getting my car fixed because i’ve had a few bad experiences as a young girl who doesn’t know a lot about cars, these guys are super nice and made everything really easy and i actually paid less than was quoted!

Positive experience: Friendly, professional, efficient and honest.

Fantastic experience: The teamwork of the entire staff that I came in contact with is definitely there!

Positive experience: Great honest service 10 yr customer.

Negative experience: Too expensive! It cost me $220 for labor to install new battery terminals. Parts was just 39.98. Not going back anytime soon.

Negative experience: I might have used this business had I been able to get anyone at the local store to answer the phone with anything other than a recorded message which offered me no options that I could use to speak to a "live" person.

Fantastic experience: Passed inspection in a timely manner. Report clearly explained maintenance issues which would require attention in the future (but not to pass the inspection.) Honest, clean & comfortable.

Positive experience: Had multiple work done. Great job!

Negative experience: To be honest AAA has timing issues. Me and my family went out that day. My fiancé got a flat tire we called them to assist. I called around 4:50pm they txt me the driver should come around 5:25pm we sat there in the cold for about 1 hour in a half. Thank god someone else came to the aide it was not AAA at all it was a good samaritan that help us out. AAA needs to communicate more and tell the truth about the situation tho. They need to fixed timing issues and communicating issues. It don’t make no sense tho. That’s why I gave a 2 star rating hopefully it will get better for AAA.

Positive experience: Took over an hour to do an oil change and inspection. This would not have concerned me but I was the only car being serviced.

Fantastic experience: Yes it was a great phone call Rhonda light not too bad on the price for a year you get $69 for a year Towing from anywhere and North Carolina so that's pretty good.

Negative experience: I'm definitely canceling my AAA membership after my experience here. I called 3 different times on consecutive business days, and each time, the previous shift didn't pass on any information about my car. My car sat there for 1 week for a flat tire. It took them 6 days to even look at my car after being told they would do it every day that I called. I eventually went up there around 5 p.m. on the 7th day of them having my car and replacement tire, and they finally put the new tire on while I was there. Just to clarify, they got my tire the next day after ordering it, at no point were they waiting on the tire to get there, they ordered my tire on the 6th day of having my car. Edit: It's been about 3 months and as I was changing my oil and doing general maintenance on my car I realized that they put the wrong tire on my car. They are 100% incompetent.

Negative experience: Not very good customer experience lied to me paid more money than said they couldn't tow I've been with him for many years not no more

Negative experience: I've been a member for years and finally talked my pregnant daughter to get it.she broke down for 3 hours waiting when the tow truck finally arrived on this frigged morning he said he had just got the call !!! U w

Fantastic experience: Everyone at this business was nice, and helpful, even providing a ride home when the vehicle was to stay overnight. Continued to keep me updated, and price for four, me tires seemed reasonable. Very pleased!

Fantastic experience: I drove in off the street with a flat tire. Even though they were fully booked, they assessed the situation, replaced the tire and got me on my way! They've been our go-to place for care care for over 10 years--always friendly and efficient. Thanks, Angie!

Fantastic experience: They were kind, communicative and did the repair quickly. My car is a 2007 Honda and they didn’t make me feel lowly because I had such an old beat up car.

Negative experience: If I could give a zero I would. People there are rude. Made an appointment a week ahead followed with a phone call the day before only to get there after renting a car to be told no one there to fix it tough luck! Canceling membership not worth it .

Negative experience: They charge a 75.00 diagnostic fee -even if you know what is wrong with the car. The excuse Micah gave me was "we are going to have to push your car into a bay, and that takes up time....we need to put our eyes on it". They charge 150.00/hr and make you use expensive factory parts..regardless how old your car is. I thought being a AAA service station I would be well taken care of. I was not. If I had more time I would have found a local mechanic without the bogus fees and large overhead. Micah didn't seem to care and I felt taken advantage of.

Fantastic experience: The staff was efficient and professional. I trust what they recommend as well as the services they provided.

Positive experience: Very friendly and fast. Steve was very helpful. They have my future business.

Fantastic experience: The guys answered all my questions, quick to help, eager to please. The young man helped me diagnose my tire issue, inspect all my tires, and helped change my tire in less than 30mins. Then helped put on my spare after he inspected the spare as well. His professionalism was topnotch! This is the place to go. The young man with the Stanford Hoodie is a gold member. I had to tip him!

Positive experience: First time visiting AAA here. Picked up some road maps which are free with membership. Convenient location and quick service.

Fantastic experience: I happen to hit a curb on a rainy night in unfamiliar Winston-Salam and my tire went flat. ASA dispatched a tow and I was off to a hotel. When AAA opened I received a call and follow up text and a rim would be ordered (after authorization) and the tire remounted. I am totally satisfied with the excellent customer service I’m receiving. Makes a bad situation tolerable.

Fantastic experience: They do great work. Got AAA as a backup policy, worth every cent and then some!

Negative experience: My wife was told they would pick our car up, fix it then send it back but they would not. My wife had to call her sister to bring a friend of hers from Durham to go get our car. Also I think $533.00 was to much to pay for replacing hoses on the radiator and flushing it out. AAA has a perfect emergency road service, the best but will not use their repair service again.

Negative experience: Replacement cost charged for installing a new ignition switch was double what it should have cost. The lady from AAA said she had never heard of a Ford Focus.

Negative experience: Unwilling to financially come up with reasonable charge for service.

Negative experience: Had appointment. When I showed up they told me the machine was down and could not do the work. They told me they knew for a hour and half prior to my appointment and didn't think of giving me a call so I didn't have to take off work and drive accross town . not even an apology. Take your money where people care about your time not a place ran by children.

Fantastic experience: Very dedicated people there Bri worked for over a hour getting me the airline tickets I needed.

Fantastic experience: A comfy AAA office. Nice, accommodating and efficient staff. Thank you Bree for taking care of things quick, easy and with a big smile! Highly recommended!

Negative experience: We called AAA at 5:25 pm its now 10:11pm and counting still waiting... customer service had us waiting over hr ...use someone else...we still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fantastic experience: James and Aquil were more than amazing. I had brought my car in a couple weeks ago to get my rear blinker light repaired and they told me that it needed to go to the dealership so that I could have the computer LED light fixed. I called the dealership and the dealership told me that it was just a bulb and that they would charge me $206 to do diagnostic which James had already done. I came back here. James found the problem. He ordered me the part and I am beyond happy.

Fantastic experience: Great customer service; Ms. Angie is a wonderful and very caring professional person, excellent mechanic; David is one of the best mechanics I've ever had working on my vehicles, thank you for your professional excellent work.

Negative experience: They were referred to me by Crossroads Ford in Kernersville to do some emergency repairs. The check engine light is still on in my car and I've called both the dealership and AAA to try and get some help to rectify the situation and nobody will return my calls.

Fantastic experience: I went to get a NC state inspection and it was wonderful my car was ready is 20 to 30 mins. It was quiet and peaceful in the building for the first 40mins I was in the building. Also, the female tech always makes me feel wonderful and like there is someone advocating for me. I really mostly go to this shop because they do good work, have female and male employees and practice diversity. 5 stars for AAA for this visit. I always try to be a loyal customer to those who have helped me and treated me like a human being. I dont have much, so I try to support those businesses that are trying to do right by me.

Negative experience: They took us right there in a few minutes and I had been trying to find a place for days.

Fantastic experience: Work was done completely and professionally. My Honda needed a new starter, they made a few suggestions which I also had them take care of, and it's running wonderfully. Definitely recommend! Thank you!

Positive experience: Employees were very knowledgeable & friendly. The work that was done on our car was thoroughly explained & done quickly. In & out in about an hour. They are following Covid guidelines.

Fantastic experience: Had to get my car inspected and had some other minor items addressed so I made an appointment. They took my car right in and in about an hour, I was on my way. I have not had any issues with any of the repairs done since I have been going to AAA.

Negative experience: I've trusted my 2019 Passat to the care of your facility in Greensboro since it was newly purchased. Due to the expense of premature tire wear. In line with my recommended service schedule I make sure the tires are checked and rotated with each service appointment. My previous service appointment for doing this was on 8/6/2021 as the attached service invoice will show. Heretofore I have appreciated the professionalism and fair pricing that the Carcare facilities offer to their customers. Recently it was brought to my attention by family members that my tires seemed to be exhibiting excessive and uneven wear which took me by surprise since I have always been mindful of giving especial attention in this area. Could it be that a worn front end part was contributing to this? If so, my vehicle is under warranty since it only has 35,000 miles. With this in mind I thought it best to return it to the local Carcare since they have performed all the service work on it up until now. The service manager informed me that based on their records and examination my tires showed excessive wear and even shared pictures of this me on the computer. When I asked why this was never brought to my attention at the time my car was serviced he merely shrugged his shoulder and replied: we sent you a text message on 7/08/2021. I reflected for a moment thinking; ' Did I somehow miss this message and anyway, why would they let me leave the premises without offering me a solution to the problem. What if I'm not good about checking TEXT MESSAGING? Further, often I travel out of town on long trips after some service appointments which would only make worse the problem if unattended to immediately. I probed further, asking: ' what number did you text me to? He shared the records and noticed that in the home as well as the mobile fields my landline number was entered. So the contact information was incorrect. Just the same what a sloppy ( and lazy, I might ad) way to conduct customer relations! I went ahead and had the car aligned on the subsequent visit to minimize further damage to the tires since I'm going out of state again next week. I know as a company you care about customer relations and feel this is something you need to address. If it appears a customer has not been apprised of a needed repair while on site he deserves a PHONE CALL not a text message which may or may not ever reach him. I may be old fashioned but somethings need never change! I just wanted you to know why you will no longer earn our business. Ed & Becky Monkiewicz

Fantastic experience: The heater core had to be replaced. The entire dashboard had to be removed for this. The technician, James, kept us informed of progress and was very pleasant and kind.

Fantastic experience: i was made to feel I could trust what I was being told in regard to my car's real problem. I felt cared for. Thank You for the special help

Negative experience: Took our Sons car with Check Engine light. Quoted $2000 dollars (with 10% discount for AAA member!) Took to another auto repair and found that they were really gouging us-reputable shop less than 1/2. Reconsidering our AAA membership because of this experience. Take your auto repair elsewhere!

Positive experience: My car broke down and had it towed to this facility because it was the closest place. Never been there before so I tried them out. They did a real good job repairing my auto in a timely manner. It looked like a difficult repair in an awkward part of the engine but they did a real good job.

Negative experience: I had to have my transmission replaced on my Kia in August and it ruined the rest of my year. Not only did the techs break other parts of my car as they installed the transmission the install was not done properly and my car never drove the same. I took my vehicle to the dealership a month later after taking the car back to AAA twice and was told there was 2000 more damage done around the transmission. I had just paid off my vehicle and I had to trade it in and take on a car payment due to the negligence of the techs at AAA. I would advise customers to beware and let AAA stick to oil changes and inspections. They were rude and uncaring about the issues they caused to my car. I will never go back.

Fantastic experience: My experience with AAA was awesome. I had to get my car inspected and I went online, scheduled my appointment and when I arrived and checked in they took the car in right away and about 30 minutes later it was done. Everyone was nice. Easy peasy!!

Fantastic experience: Great overall experience and super professional. Definitely a customer that has made repeat visits. AAA should be proud of this shop because they give great customer service and put the customer first.

Fantastic experience: Had unexpected battery, brake fluid, transmission fluid, and other issues and they cleared all of these issues. Then months later had to get my emissions test done, and an oil change. Great no-nonsense customer service and professional quality staff. Their work is great and I feel safer knowing my car was serviced by them.

Fantastic experience: I have been a AAA member since 2017 and have been going to their car care centers since then. They provide good service, are friendly and professional.

Fantastic experience: The employees were very professional and personable. I was in and out in a timely fashion.

Positive experience: Good service but prices are significantly higher than other mechanic shops

Fantastic experience: Great! I recently rejoined AAA and was very glad to take my car back to their service center here. Staff is helpful and friendly as well as Trustworthy.

Positive experience: My experience with them was a great one, truly love the fact they give a detailed explanation about both my vehicles. And a time frame when they would be done along with pictures showing what was wrong. If any more problems come up ,I will do business with them again.

Fantastic experience: Needed a trip ticket, waited a week walked in got it and was on my way out