AAA Corona Insurance and Member Services

Negative experience: I cannot get 3 people of Auto Club to address a claim that they are listed to, over a period of days with phone calls and emails. I am a AAA member, the driver at fault is insured by AAA, and the owner of the vehicle is a AAA member. I cannot get someone to commit to any action.

Fantastic experience: Excellent customer service I was in the cue for one minute for dmv services and was assisted by Cloe. Cloe made my renewal fast and easy.

Fantastic experience: Chris was an amazing agent. Was very nice and explained everything very well also got us good coverage. Lastly, but not least, Bilingual couldn't ask for a better person to help us out, definitely recommending to family and friends

Negative experience: This place is not very helpful regarding "simple" questions regarding your policy. One "specialist" gave me one answer, answer and a following agent gave me a different answer. I just called for clarity and they did not want give me any after I explained I got different answers for the same question. Call claims for non claim questions.

Negative experience: WHY IS IT SO HARD TO SPEAK WITH SOME ONE. I have a simple question. Yet I get sent in circles of automatic voices that transfer me to other useless virtual robots.

Fantastic experience: Daniel over in registration tags help me and was one of the best, most relational empathetic people I could ask for. True pro!

Fantastic experience: They are very nice and helpful people. Thanks for the great service and suggestions. Leslie is great

Fantastic experience: I was in town with my boyfriend to donate Plasma across the parking lot, and locked myself out of our car. I walked over to this location and they were a tremendous help. They searched up my information (my membership was locked in said vehicle), printed me a temporary membership card and let me use their phone to put me in contact with their roadside assistance. I was so relieved when a kind gentleman came to unlock our vehicle while I received updates the entire time through my Apple Watch. Thank you all so much!

Negative experience: I have been a AAA customer for over 10 years. This office is the worst. Very unorganized and rude. Please do your self a favor Go to a different location.

Fantastic experience: In general AAA is going to expedite any experience having to do with DMV services with very few exceptions. AAA insurance services are pretty competitive post-COVID. Road trip vacation planning is second to none, and their trip concierge services are great yet a bit more expensive than Costco Travel without the concierge so you get what you pay for. Membership is worth it 40+ years!

Fantastic experience: The rep Adrian Pino Jordan was amazing. DMV work done in 20 min. Thank you Adrian.

Fantastic experience: If you drive a vehicle and don’t have AAA roadside assistance then you’re just crazy! The potential money savings is so worth the membership cost. Don’t get stuck on the side of the road without having AAA you’ll regret it!!!!!!!

Fantastic experience: I had a DMV transaction that was well worth the price of membership!! Walked in, no wait, no appointment. Adrian answered my 114 questions, He was very professional and friendly, I highly recommend.

Fantastic experience: I had to get a title switched to me and I needed insurance. I was in and out in about 40 minutes. Great job by all the employees.

Negative experience: So today I entered AAA with my mask on and everything as it's beyond obvious I'm sick! I asked the girl if there was anything she could do about the wait time as I have CANCER and can't be in public for long periods of time.. She answered in the most callous attitude and said that everyone has disabilities and they don't accommodate anyone!! Worst customer service EVER!! I hope the manager reads this cause that was so mean! I'm not trying to be special just trying not to die as I'm on chemotherapy right now..

Negative experience: They are busy, very busy! We knew what time they opened and tried to call to speak to someone in the local office, however, we kept getting a call center... the first time, we were transferred back to the automated system. The second time, we were put on hold for quite some time, then disconnected. The third time, we finally got someone in the call center that was willing to connect us with the office and it took a few tires on their end, but we finally were able to speak to someone about getting plates for my husband, they pretty much told us that they are unable to help us and we would have to go tot he DMV. However, as part of the member services we have been told that helping us get plates and pay registration on a new vehicle, they could assist us with. We decided to visit our local office and again, said they were unable to provide those services. So taking the ease out of having to go to the DMV was not the case and will be making an appointment at our local DMV.

Negative experience: Been a AAA member for 20 years. I wanted to get a home insurance quote from them and they flat out said NO. The Manger told me that their guidelines won’t cover home by just looking at from a google image. I mentioned that our house is not located in a hazardous area. They are not even wanted to get an inspector to just check. The manager Sherryal was very rude to me. I will no longer work with this office. Horrible experience. If you are looking home insurance, this is not the company for you.

Fantastic experience: I have had both of my kids go through the 10 lesson course. It is a must if you don’t want to go crazy trying to teach your kids to drive. They do all the hard work and then as a parent, you get to do the easier stuff and not have a stressful relationship.

Fantastic experience: Shout out to Irma for taking care of my out of state registration! She is so sweet and caring, and gets the job done.

Fantastic experience: Adrian from travel services assisted me today. He was very pleasant, accommodating and informative. I recommend asking for him.

Fantastic experience: Just went to this AAA location was service by Dennis and I can say he went above and beyond. I thought my visit was going to start out bad when I was waiting to check in for car registration Dennis came check me in after I had waited awhile and then proceeded to help me. There was a problem with the car not registered right and a phone call for me handled.

Negative experience: Sadly this might be the worst AAA location I’ve ever been to. It somehow makes the DMV seem faster and easier to work with. I came in for what was told to be easy. However it’s been just a nightmare.

Fantastic experience: My husband and I moved back home to CA, we needed to switch over our car registration. We had the pleasure of getting helped by a kind man named Adrian in the DMV section at triple AAA corona. Adrian was very welcoming, extremely knowledgeable in is department. Great costumer service. Adrian went above and beyond for us and was such a delightful person!

Fantastic experience: Fast today slow other days

Negative experience: 21 year membership going strong adding another member to the account I go in to pay my dues. I have a service dog she was with me, we entered into the building. Inside I got to the counter, Maggie my service dog was barking just a friendly hello and immediately a lady comes from behind asked for my dog to go outside I replied back to her she's working and she's inside the building with me then she replied if the dog was working it wouldn't be barking and you need to leave I left only to walk back in because it was my right. She had no right to comment about my service animal nor do I need to explain it to the whole office what her service is or was. Some people. No other employees had an issue with us I've been in the store before without an issue. That lady needs a realIty check or maybe loose her position in the office.i could go to the courthouse too and complain about the injustice. Unfortunately I'm not capable of such actions because I'm disabled and would need assistance.

Fantastic experience: So much better than dealing with DMV offices. Very helpful friendly people.

Fantastic experience: I used the dmv service. It was quick and convenient. I definitely recommend AAA

Positive experience: This AAA location has been very slow when doing notarizations. It doesn’t matter if the place is empty. I don’t know why. Maybe because they don’t make much money compared to their other services? It takes on average 30 minutes to be called after checking in at the front desk. This is my third time here. The person at the front desk did acknowledge my wait twice and said she’ll send a message to them that I was still waiting. I didn’t need other service. So this is only regarding notary services. I’ve been to other AAA locations and the wait times are about the same.

Fantastic experience: Adrian P. is the reason why I have been a member for over 7 years with AAA. My experience registering a motorcycle I purchased cannot be more pleasant! Never cancel your membership and if you are on the fence deciding whether to join or not, let my honest review help you decide.

Fantastic experience: Amazingly friendly and fast. Went in to get an International Driving Permit and was helped within 2-3 minutes. I already had passport photos, but they offered the service as well. They were experts at being friendly and super quick & efficient.

Fantastic experience: Hands down Adrian Pino-Jordan is one of not only the most knowledgeable individuals when it dem to classic cars, he is also one of the best service member from AAA too DMV I’ve ever come across in my 38 laps around the sun! Thank you for all of your support!

Negative experience: I've tried contacting this location about the poor treatment of their members and I have yet to be able to reach someone. My family and I have been members for years and I am appalled by the treatment that my parents received while trying to renew their membership and pay their registration fees today. My mom was upset. She was treated poorly by the staff. The front desk/reception lady was uncurteous, rude to my mom. She was rudely told that DMV fees are cash or cashier's check only however my husband was recently there and he used his card. She was also paying for her annual fees. She was told to stand in another line. She said that the staff person assisting that line was also rude and did not ask what she needed or how she could help her. Overall a terrible experience.

Negative experience: Flat tire on freeway. Called, all I got was a recording that was unable to hear or ask 4 assistance. Changed tire myself. Sorry I bought card for wife and i.

Fantastic experience: I had a technician to come out by the name of Alex he was prompt professional and efficient he had my battery change in 5 min or less.. Thats great service you don't get that much these days.. Thanks Alex

Fantastic experience: I love this branch is always fast and friendly customers service...

Positive experience: They need to update their Saturday hours. There’s been a few people coming by complaining their online presence says they close at 2:00, but the brick-and-mortar store says 1:00 pm.

Fantastic experience: Best office in the area. Everything is quick and easy. Love it they always make you leave with a smile.

Fantastic experience: Easy in and out way better than going to DMV

Fantastic experience: Went to AAA to have passport photos done. Fast and easy

Fantastic experience: Travel agent, Steve, was excellent. Good information and very knowledgeable.

Negative experience: FIX YOUR STORE HOURS YOU GUYS CLOSE AT 1 ON SATURDAY. We pay all this money to be members just so they can be closed all weekend. Thanks for the “convenience” guys

Fantastic experience: Got the best deal for 12 months NOT 6 months like everyone else!

Fantastic experience: It was Not a long wait for (DMV) The service I received was Awesome, Professional, Knowledgeable, Super Courteous and She was Refreshingly very Kind!!! Wish I could give MORE than just 5 stars!!!!!!!

Fantastic experience: The DMV inside AAA for their members is worth the annual fee in itself

Fantastic experience: Great place to do your DMV business. Short line and quick friendly service. Try getting that at the DMV. Of course you have to be a AAA member.

Fantastic experience: Arrived early, walked in and was taken directly to the notary for assistance. Fast, friendly, and professional. Gotta Love AAA!!

Fantastic experience: Latanya helped me with such care & concern with an issue my son had with is AAA account. Thank you AAA for Latanya being diligent & concerned with our needs. Thank you Latanya, your the best!!!

Fantastic experience: They have gone out of their way to help us! Thank you

Fantastic experience: I have been going here for several years. The service is always fast and friendly. I'm usually in and out in just a few minutes. I have used travel and vehicle registration services without issues. Remember to have cash, check or card (they charge 3% if you use a credit card). Join AAA, it's worth it just for the convenience!

Fantastic experience: The lady that I spoke with know exactly what I needed and how to fix my problem she did so in a very quick manner and my call was over and I was very satisfied

Fantastic experience: Quick service. DMV services, much better than going to the DMV. Extra fee for using credit card. They don't take debit card, so to avoid an additional fee, pay with cash or check.

Fantastic experience: Service very professional. Done with entire visit (DMV) in 10 minutes!

Fantastic experience: Great office, very helpful. In and out so quickly.

Fantastic experience: I have been a client at AAA for many years. The doctors are great and the staff is very helpful. I especially appreciate Elise who has gone above and beyond to help when my babies have been sick or injured.

Fantastic experience: Best experience ever. Got what I went to do finished in 10 minutes.

Fantastic experience: Beautiful day! Everyone inside was friendly and in an excellent frame of mind.

Fantastic experience: Had to renew 3 motorcycle registrations. Got in and done in less than 10 minutes. Great job. AAA!

Negative experience: Was not valued as a customer today. Maryann travel agent & Ellie from dmv services need to work on their customer service skills because I've never been so disappointed with a AAA branch.

Positive experience: Agent never called back with information I needed. Still have not received copies of my policies. I don't have a computer to down load or print.

Fantastic experience: Fast and quick service and the lady was very nice and clear to help me out on my issues definitely glad I am with AAA

Negative experience: YMMV. If you don't mind waiting for a DMV title transfer for over an hour wait in an office that's not crowded only to be waited on by disgruntled employees being micromanaged by some middle management drone , then this is your place.

Fantastic experience: Always good to go there, thank you for your good service

Positive experience: People are really nice and the line seems to move fairly quickly. Definitely beats going to the DMV. They dont have all services but they offer a lot. FYI, you need to be AAA member.

Fantastic experience: Very very helpful all around.best.service.

Fantastic experience: Went about 3:30pm on a Friday I needed to make a transfer on my truck. 5 people ahead of me, I was out in about 30 minutes

Negative experience: I will not renew aaa service stinks especially when you call is all computers cannot talk to people they all fired

Positive experience: The tow truck took long to show up but once they arrived their work was quick and professional.

Fantastic experience: Needed to get a temp disabled parking permit. They gave me the required paperwork. Had my Dr. sign and returned to AAA, $6 later I'm good for the next 6 months. They made it easy.

Fantastic experience: Love to come here very fast service and friendly staff glad I changed Insurance plan

Fantastic experience: The stuff you can’t do it on DMV website they will do it in minutes. It took me only 10 minutes to renew my motor registration.

Positive experience: Very good just too long of a wait

Fantastic experience: Went with my brother to get his new truck added to his policy. The agent name was Ronnie. Ronnie gave fantastic service. He helped brother and his wife save money on their policy by reviewing their policy. Great job Ronnie.

Fantastic experience: You know I can't go wrong when you can avoid DMV and this is one of the places AAA is a place that go and I even get insurance there

Negative experience: I Love AAA. This was my first time at the Corona location, only because we happened to be close by. Was passed over 5xs over until I got up and was told that I was at the top of their list and that they had been calling me when I was sitting there the whole time!! Then I get to window 5. OH MY GOD!! The worst experience I had ever had. Thank God my daughter was with me because I showed some real restraint. Little miss I'm better than you. Tapping her nails at me and telling me that I can't read what she has circled when I'm trying to transfer my car title onto my brother. The NERVE!!! I LET THE FRONT DESK KNOW HOW I FELT. I WILL NEVER GO BACK THERE. THAT'S NOT EVEN THE HALF OF IT! WICKED WOMAN!!!

Fantastic experience: Quick and friendly service thank you very much

Fantastic experience: They were polite, efficient, and courteous.

Fantastic experience: Much faster service than 'DMV'!

Fantastic experience: Git me all squared away with DMV issues and new insurance. Great rates!

Fantastic experience: Went for passport photos. In and out quickly. Always treated well here no matter the reason for the visit.

Fantastic experience: In and Out fast. Customer Service was Great.

Positive experience: Not very busy, big inside, Adrian who helped us with a trip tik was very professional, very polite and extremely helpful.

Positive experience: Poor organization. Felt like the DMV. Inefficient

Positive experience: Lines were short but took approximately 45 mins to begin help.

Fantastic experience: They were very thorough and very helpful

Fantastic experience: Very patient with me and informative. Javier was very friendly.

Negative experience: I am a 29 year member. All I needed was a battery jump. Could not get passed computer and talk to a live person. I am Handicaped . After 2 hours I finally got a jump. I canceled all my AAA policies. Jeff Mitchell

Fantastic experience: Friendly curious staff. Minimal wait time. Very helpful. Highly recommend.

Negative experience: Employees were on their cellphones, AAA, Employees were moving very slow. I noticed Employees were finding other things to do other than their jobs. I was disappointed with the Corona office! I will be contacting the CEO, at corporate office in Costa Mesa,CA

Fantastic experience: DMV work very fast regarding renewal etc

Negative experience: Signed up for AAA recently to avoid the DMV and use them for vehicle registration purposes. Went there for the first time today to register my new truck and transfer the title. Wait wasn’t too bad, about 45 minutes to an hour for DMV services. I finally get to the window, hand them my paperwork and am fully aware a large amount will be due because of sales tax and registration on a $40k plus vehicle. He tells me it’s $3193 so I hand him my debit card and am told “sorry, we don’t take debit cards...cash, check or credit only”. I’m sorry it’s 2021 and you don’t take debit cards?? Well obviously I don’t carry around $3200 or a checkbook so I had two choices, put it on a credit card or leave and go wait at the actual DMV. I put my credit card in the machine and the screen says they want to charge me a $71 surcharge fee, are you kidding me!?! I asked what the heck that was about and was told they charge 2.3% of the transaction amount...umm absolutely not! So the bottom line is, unless you carry cash, check or want to be ripped off using a credit card, avoid this place.

Fantastic experience: It was fast and so easy I love this place never any issues smooth sailing all the time. Thanks AAA

Fantastic experience: Well organized during COVID-19 restrictions.

Negative experience: Covid has created such a mess for this location 2.5+ hours for DMV services (you might as well go to the DMV )

Fantastic experience: Danny at AAA in Corona, California was outstanding! He knew the products, knew how to satisfy my concerns and had me in and out in no time. AAA for AAA.

Fantastic experience: I have been a member for some time now and utilize a good number of services ( DMV INSURANCE VACATION LOCK OUT) think my discounts have paid my yearly subscription ( just the dmv not waiting was worth it) I recommend it, highly worth it

Negative experience: 35 plus yrs of loyalty to AAA and my recent experiences was not pleasent. Unfortunately

Fantastic experience: Handled title changeover and tags . Worth the $ spent for membership.

Negative experience: The wait time is worst than the dmv its disgusting that we pay over a hundred dollars to get worst service than the dmv its really not that hard type some words into computer accept payment and thats it boom done doesnt take but 5mins at most. All other stores aren't this bad. I guess I'll just drive to my old store in Aliso viejo and back in better time than the wait here just a joke.

Positive experience: Only a 3 star because of the wait. Not they're fault, but I've been waiting for 190 minutes (3hrs and 10 minutes) versus the 3hrs they quoted. Still #20 in line, so it's probably going to be another hour. These CA guidelines are making things extremely and ridiculously difficult for our "day to day" to be any kind of productive. Only 18 people, staff and customers, allowed in at time. Crazy.... Anyway, if you don't "have to come down", don't. Blame Covid or paranoia? It's debatable.

Fantastic experience: AAA is always the best. I got there literally 4 minutes before they closed. They still helped me and made it fast! Love their customer service. There's a reason they've been around so long.