Yankee Trails

Fantastic experience: The staff was great! The whole experience was just wonderful! The kids absolutely loved it! All around great night!

Fantastic experience: We took YT to the Radio City Music Hall Christmas Spectacular 12/3/24. Excellent service. Clean bus, friendly safe driver. He even gave us his personal cell number in case we had an issue meeting back up at the end of the day. But he was right on time for the return trip, he couldn't have done more to make the day a success. Left on time, dropped us off at Bryant Park which had shops, many choices of food, clean bathrooms, convenient walk to Times Square, Rockefeller Center etc. It makes for a long day, bus was full, and NY traffic slows things down. Good price for the excursion overall. I've used YT many times for cruises, never a problem. Oh, the bus onboard wifi connects but "no internet service" error. This has happened on other trips too. Not a deal breaker, maybe it is my old phone.

Negative experience: This review is for the Cruise Express, from Rensselaer to Brooklyn. For anybody who drives from Quebec, it is not worth it. Southbound: The ETD is 7:00 am, but the driver finally started the bus at 7:20 am after a long speech. Northbound: The cruise urged people to get off so that they can welcome new passengers, and we had to get off the ship at 9:30 am. When booking, they tell you to stay on the ship but it is not possbile, at least on that MSC ship. We had to stay outside waiting the bus to come. It was 7°C/45°F ouside that day, not easy for children or elders to wait 90 mins, and the bus arrived at 11:00 am. There was a Marathon on that day but it seemed that the driver did not prepare for it, or the company did not have any plan for it at all. The driver then took us wandering in the city: First heading for Verrazzano-Narrows bridge and found the bridge is closed, then turned back to Hugh L. Carey tunnel. The bus waited at least 30 mins in order to get in Lincoln tunnel but uptill today I still don't understand why we had to take the busy and crowded Lincoln tunnel while we had a lot of other options to take. We arrived Rensselaer at 4 pm. From 9:30 am to 4 pm, we spent 6.5 hrs in total. When we finally got home, it was already 10 pm. Conlusion: For travelers from Quebec, if you have already driven 4 hrs to get to Albany, please drive another 3 hrs to get to NYC. Your car is the only "EXPRESS" anyway.

Fantastic experience: Great place to catch the bus for your cruise!! Highly recommended

Fantastic experience: I had a wonderful experience chaperoning a field trip via Yankee Trails. The bus was clean and the driver was efficient and friendly. I left a wallet behind and Blythe in the office was beyond helpful in tracking it down for me. I highly recommend Yankee Trails!

Fantastic experience: Comfortable buses, very convenient and reasonable prices. Friendly driver.

Fantastic experience: Book with Austin! He was amazing! Austin was my hero on so many levels while planning and executing this vacation! I cannot recommend him enough! He was downright brilliant with his problem solving, quick thinking and patience! I cannot wait to plan and book our next cruise!

Positive experience: Mark and Kathy were very friendly and nice. We did salem haunted happenings. Haunted boat ride was not what I expected. Tarot reader was hard to hear as was the story teller. There was really nothing to see on the ride at night. Gallow hills was great. Highly recommend. Ghost walk was good to. I feel this should have been first on our tour so we could go to the places he talked about. We went just before leaving and we were not able to see some of the highlights of salem that he mentioned. So do this first if you go. I only have one complaint with yt.i think they should reserve your seat for you we were 2 and could not sit together because of 3 in groups. We paid in full 7 months in advance and got split. They should asign seats so couples could enjoy the trip as well and put single seaters together. Our hotel was about 20 minutes away with nothing around it to go to without a car. Night owls may want to Uber back unless you plan on sitting in your room at 8pm over all nice trip with a few minor fixable things for next trip people.

Negative experience: Recommend against this provider. Review relates to Bus #316 Oct 12 2024. First bus had “brake failure”. Hours delay to replace. Driver illegally used Taconic. Driver went in giant circles on multiple occasions. Driver used tertiary roads in apparent attempt to maximize duration (overtime?). Driver exceeded speed limit repeatedly. This in spite of no traffic indications on Google maps. This is likely a driver specific issue. However, Yankee was not contactable over weekend to address. Bus did not have seatbelts. Discourage use of this provider.

Negative experience: The bus broke down on the way back from nyc at 1130…we eventually had to take an Uber from New Jersey and pay 200 dollars. When asked to at least get reimbursed the Uber the guy basically told me tough luck Do not book

Fantastic experience: I have had nothing but great experiences with Yankee Trails. I have utilized them in the past for their travel planning services they offer for cruises, which was a great experience overall. I recently used their bus services for my wedding. We needed to provide transportation from the hotel to the venue and back. They were very quick to respond and knew exactly what size bus/how many we needed after a few questions. Leading up to the event, they followed up to confirm details on time and location. We never had to follow up with them! The bus was on time and a very nice clean bus. The driver was super friendly and made sure everyone made it back safely at the end of the night. Would 10/10 recommend YT whether you’re planning a vacation or need to provide transportation for an event.

Positive experience: Great service, uncomfortable seating, especially for a 2 to 3 hour trip.

Positive experience: I will start off by saying Andy, our bus driver was great! He was very nice and accommodating. We all had a great time at the zoo. Everything went smoothly and the arrival/departure time was excellent. My 3 star review is due to everything that happened before our trip. For whatever reason you can't add gift cards to your yankee trails account online, you have to call in order to use them. When I called yankee trails and told them the trip I was interested booking, they asked how much was on my gift cards. I wasn't sure of the balance since it was not written on the cards and they were a gift. Once the woman had all my gift card amounts she told me I still owed a little over $150. Since I thought I had enough on the gift cards to cover the trip, I didn't have the money on hand to pay the remaining balance. By the way the woman sounded on the phone was that if I didn't have the rest of the money by the end of the day that they were not going to follow through with the booking. Since I didn't have the money that day, I never called back. A month goes by.. two days before the trip I get an invoice emailed to me from yankee trails. It stated that they've been trying to contact me and that I still owed money and if I didn't pay by the end of the day they were cancelling the whole trip and I would've lost out on my $400 worth of gift cards. Not once did I receive an invoice after the initial phone call stating that I was officially booked and needed to pay that balance by a certain time. Comes to find out they were calling my phone and leaving voice messages but my phone wasn't notifying me of missed called/voicemails. So when they finally sent me an email I was made aware of what happened. I'm aggravated over the fact that if they we're blowing up my phone and not getting any response why wait 2 days before the trip to send me an email? Of course now I couldn't cancel because it was the day before we leave. So I had no choice but to pay for it or else I would've lost out on everything. We went to the zoo unexpected and broke. Definitely was miscommunication on both ends. But I don't think I would book with yankee trails again.

Fantastic experience: On time well organized super friendly staff. Safe drivers with excellent service! Will be out travel company to and from future cruises

Fantastic experience: Took the bus to Bayonne for our cruise. So happy I didn't have to drive. Return trip was great too. Driver worked hard loading and unloading all of the passenger's luggage. Its the way to go to NY and NJ cruise ports.

Fantastic experience: I took a trip to citi field on Aug 7th our driver debbie went above and beyond for us my husband wasn't feeling well on the way home she stayed with us until our uber driver came for us...can't thank her enough for her kindness...would definitely recommend yankee trails for any of your day trips.

Fantastic experience: Great trip both ways on the Cruise Express! Professional drivers! Felt very safe!

Fantastic experience: On time and very good service on trips

Negative experience: It's apparent Yankee Trails is another corporation with lip service customer service. I reviewed my recent trip to Yankee Stadium vs. Red Sox on July 8th and mentioned in my review the unsatisfactory bus conditions. The bus, #600, a rumored rental, had no working rest room, (we stopped on the way back for relief), terrible air conditioning, very uncomfortable rattly ride (no shocks), and gaps in the emergency window which I sat next to. I prayed we didn't end up like the limo crash of a few years ago. The sad part is that no one answered my review. Shame on you Yankee Trails whe you are focused on the bottom line and no on customer satisfaction

Negative experience: I received a refund from yankee trails travel because they canceled a trip due to not having enough people to go on the bus , I ask for a refund, I used a credit card and they told me they could only issue a check, I received the check went to the bank which the check was written on and was charged a 10.00 fee. I called back yankee trails to ask why are they not honoring thier checks and allowing customers to be charged a fee for cashing a check written on tthier Bank and they told me that it wasn't nothing they could do , I ask if in the future will you start crediting people cards back if not you should of credit my account with ten that I was charged . I won't be booking trips with them anymore that is the worst customer service I have ever had with a company

Fantastic experience: Arrived at port On time. Have used them regularly very good

Fantastic experience: The bus had ac, comfortable seats, clean barhroom and on the way back from the port we stopped for lunch.

Negative experience: I booked them for a contract to do 3 trips from our wedding venue to our hotel in order to transport wedding guests. Instead they only made one trip, leaving my wife and I stranded at our venue, along with many of our wedding guests. When they didn't come back for the second trip, I attempted to contact their customer service but was unable to speak with someone. The hotel staff told me that this issue happens a lot with this bus company.

Negative experience: By far the worst experience of my life. We took the bus for a field trip to the Bronx Zoo. Our driver got lost in the Bronx, Kept going down streets we barely could fit down. scrapped a stop sign or two. scraped a flower box at zoo. Backed up in reverse down an intersection We spent a total of 9.5 hrs on the bus to get to spend 2.5 hrs in the zoo. The bus started to leak on the way home. There were issues in the other 2 busses in our group as well. Avoid Yankee trails at all cost. I am greatful we made it home safe.

Negative experience: Probably the worst bus ride I've ever taken. Bronx zoo field trip on June 6th for my sons school should be driven by organized and responsible drivers. This driver not only got us seriously lost so we were an hour and a half late and only really late in he decided GPS might be a good idea. But worse than that, his driving choices were terrible. He reversed down an entire street, through an intersection and a red light down the wrong lane. He hit a number of objects trying to take turns he should have been qualified for. Yankee Trails really messed this up for us, entrusting us and our 5th grade class to an incredibly irresponsible driver. Update: pouring rain outside and our roof is leaking

Fantastic experience: It was the best trip I have been on in some time. Everything was above expected.

Fantastic experience: Clean, comfortable, fun. Drivers down to NYC and back were entertaining. Would definitely do Yankee Trails again.

Fantastic experience: Went on a cruise with Steve the ceo. Very friendly guy. The company has mostly newer buses. We have booked many cruises through them with good luck

Fantastic experience: Took the bus to NYC for a cruise drop off too easy drop off at the terminal great service will use for the next cruise also

Fantastic experience: Spoke to Yankee on the phone. They answered all my questions adequately. Trip will be in May 2024.

Negative experience: I am on a trip to NYC as we speak!! Non flushable toilets and chargers not working.

Positive experience: Great service, friendly drivers. On time.

Fantastic experience: Great drivers. Cruise shuttle and parking great deal.

Negative experience: Our daughter’s wedding weekend was ruined by this company! We had a horrible experience with Yankee Trails that inconvenienced our guests, delayed events that were extremely important to our family, and resulted in additional expense to us. The bus driver that picked up our guests at the Javits center in NYC had no idea what he was doing! Even though our party planner had provided maps of how to get from the Javits center to our venue, the driver circled the Javits center for an hour and a half, and it took almost 2 hours to get out of the city. Apparently, the driver programmed his GPS app to avoid highways. He didn’t even realize he was circling the Javits center until our guests began questioning what he was doing and he finally ended up going through the Holland tunnel, even though our event was in upstate New York. Our guests were texting us during the entire bus trip – we had over 30 texts while trying to be present and enjoying the Welcome Party that we spent a lot of money on. I had to get involved with our party planner and bus guests to figure out was going on. In addition, to a two hour delay getting out of the city by your bus drivers ineptness, he also needed to pull over on the highway and stop the bus and further delay the trip so he could figure out how to defrost the windshield (one of our guests needed to use his sleeve to clean the windshield). The guests asked if he could turn off the interior lights and he didn’t know how. His comment was “oh boy” and he wasn’t able to turn them off. Our guests needed to get involved to help the driver ultimately make it to the event. Our goal was to have our guests arrive at or before 8pm (it normally takes 3 hours and he had a 30 minute cushion)– the bus arrived after 10. Our event was to end at 10 – the tardiness caused us to extend the event to midnight, which cost us additional money for food, drinks, staff, taxes, and gratuity. . More importantly, this was very embarrassing to us. We spent over $16,000 with your company for a small aspect of our event. It didn’t end there – the buses that were responsible for bringing our guests on Friday to our rehearsal dinner were extremely late (well over 30 plus minutes late). Apparently, one bus was out of gas when the driver arrived to pick it up from Yankee Trails. Not sure why a bus wouldn’t have gas? What kind of business are y’all running? What I don’t understand is why a cushion wasn’t built in for unexpected occurrences. In addition, your drivers were claiming road closures—NO EXCUSES—the driver’s should have looked ahead of time and known that and made arrangements to arrive even earlier! There are often traffic issues so I would have expected the bus to have plenty of time to arrive as contracted for (seems like paying a driver an extra hour to be early is a small price to pay relative to the debacle that occurred at our event). WE WOULD NEVER USE YANKEE TRAILS AGAIN!!!! HORRIBLE COMPANY AND THE OWNER IS NASTY.

Fantastic experience: Was on the bus trip to Highmark Stadium in December. The driver was friendly and professional. The bus was very comfortable. I really enjoyed myself and highly recommend Yankee Trails. I'll be looking for more trips in the future.

Fantastic experience: Yankee Trails continues to be top notch. We recently did the Magical express, and my daughter had so much fun. We also use yankee trails any time we book a cruise.

Negative experience: YANKEE TRAILS SUCKS!!! They left a bus load of travelers stuck in New York City for almost 3 hours past the scheduled pickup time without any communication. The man in charge, Steve Tobin, does not return calls or emails. I will NEVER use them again!

Negative experience: Really rude to me and my family when we got on we had to stop 3 different places and on the way to nyc the tire popped

Fantastic experience: On November 26th and 27th I had the pleasure of being on a trip with Cindy and Charlie to Hershey Pennsylvania. They are both very wonderful and friendly people. They went out of there way to make sure we all had what we needed and that we all had a great time. I will take a trip with them both anytime. Thank you Cindy and Charlie for making this trip fun and enjoyable. On the trip itinerary I personally feel the Hershey Story should have only needed 1 to 1 and a half hours while the trip to the gardens and butterfly habitat only needed an hour as there was nothing to do. I feel like time would have been better spent if we had done the tour through the Hershey factory and had taken the trolly through the town of Hershey as it is a very nice tour and very educational better than Hershey Story. I hope you rethink this trip and make. some changes as people like myself have trouble with all that walking. Thank you for your time in this matter.

Fantastic experience: Had a great time I love getting away and enjoying my self

Negative experience: One of their busses almost killed me while I was crossing an intersection. I’d blood this charter company and instead go with a charter company that employs competent drivers.

Fantastic experience: Took the cruise port shuttle. Our driver was great both ways. Great way to go to NYC cruise port.

Negative experience: I wish I could give zero stars. We hired this company to transport two loads of kids from New York City to my daughter's wedding in the adirondacks. Buses were to arrive at 8:00 p.m. Thursday night in Adirondacks for a welcome party. They got there at 10:00. Apparently, the driver did not know how to get out of the city. Set GPS incorrectly, kept circling theJavits center. Went through the wrong tunnel. At one point, he had to stop the bus and one of the passengers got out and wiped the window, because he didn't know how to operate the defroster. The event was supposed to end at 10:00. We paid extra to extend it a couple hours so the people that got there could have something to eat and drink. The next day, buses were half an hour late getting to the rehearsal dinner. Apparently, one of the buses didn't have fuel. Who would have expected a bus to need fuel to drive from point A to point B?! They're ineptness was unbelievable! And their customer service after the fact was horrendous (not the staff. Ownership). They gave us a $1600 discount, which was less than 10% of the total bill. They said they couldn't do more because that was their entire profit margin. I could care less about their profit margin! They single-handedly tried to ruin our event. And cost us additional unnecessary money to extend an event. Will never, ever use them again.

Negative experience: I was given the wrong information about a trip to NYC when booking over the phone. I called the very next day to change the reservation to a different date with the correct information. The new, and different, employee who answered the call admitted the fault was the company’s after looking up who booked my trip and stating “yeah, she wouldn’t know anything and she gave you the wrong dates” but refused to refund or transfer the $20 per ticket insurance to new tickets. What a horrible way to do business. Stay far away!

Fantastic experience: We had a great driver for the cruise express and that's hard for me to say being a truck driver

Positive experience: They have some great tours available for the fall and winter months. I'm planning to do a few trips.

Positive experience: On a private group trip to JFK Airport. All was well, our driver was in the right lane. One woman upon returning from the restroom to her 2nd row seat was unexpectedly tossed to the ground. I saw a car on the side of the highway pull out in front of our bus without concern we were traveling at a high speed. Had our driver not hit the brakes, we would have slammed into the small white car. He saved the people in the car who could have been killed. He took precautions and pulled over to check on the passenger who fell. She was shaken, hurt, but willing to continue. I commend him for his quick reaction and compassion. He had to stop. Cars were in the other lane. The bus was spotless, brand new, and comfortable. 11 days later arriving back at JFK... This Driver had no idea where to pick us up. 29 of us dragging our luggage trying to be in the right place. Finally, we connected and 3 hrs to Albany. I didn't like the driver telling us to feel free to tip her.. Just unprofessional behavior.

Fantastic experience: Wonderful trip to Salem Massachusetts on Friday the 13th. Bus crew kept us entertained with games and ghost stories. Great experience.

Fantastic experience: I haven't actually used them yet but I will be booking a bus trip with them to the Nordic next month. I live like 6hrs away from The Nordic. So nice that I won't have to drive.

Fantastic experience: We used Yankee Trails to visit the Bronx Zoo. Our tour guide was fantastic. She was full of life and enthusiasm for her job. She had games to play and prizes to win. It was a great experience.

Fantastic experience: Great trip great service wiil travel with them again

Fantastic experience: We took Yankee Trails from Albany ,NY down to the Bronx Zoo with 4 of our grandchildren. They all loved the bus ride down and the 9 year olds enjoyed playing the trivia game . We would definitely take Yankee Trails again

Negative experience: The Drivers for this company should be fired before your company gets sued for causing an accident or killing someone. Tonight while driving on Millplain rd in Danbury CT with My Girlfriend and our dog in the vehicle we were almost hit by one of your buses while they were coming out of Xtreme play not caring about the other drivers on the road who clearly had the right of way. For anyone who see’s this think twice before booking this company these drivers don’t care if they put other people’s lives at risk.

Negative experience: I went in to book a cruise and got the impression I was a bother. First impressions matter. When the person behind the computer screen won’t even face you to talk and makes you feel like a burden they must not need the business.

Negative experience: I get a better deal with Priceline then with Yankee trails travel they did not save me money when any of my cruises I Book only thing they did was do transportation and raise the price I could have taking Greyhound bus I probably would have saved more

Positive experience: My family and I have used Yankee Trails a number of times in the past to travel to NYC, baseball games, casinos, etc We always enjoyed our trips and it is stress free way to travel.

Negative experience: Never returned my request for rates and availability booked with their competitor.

Fantastic experience: We chartered a bus for our wedding day and are BEYOND grateful for Ronald, aka Papa Ron, who was an ANGEL and beyond sweet with the kids we had on board!!! He was so kind and got us back and forth in a timely manner to each location. Highly recommend Yankee Trails.

Positive experience: Jaris was an amazing driver, very attentive on the roads...we avoided an accident because of other silly people on the road and got us to and from NYC safely for our cruise. The 4 stars is because the tracker to find our bus showed that the busses were still in Albany so we couldn't see how far away they were....and there was so much confusion on the dock as to where the busses were going to pull up (we walked up and down the dock 4 or 5 times with different stories) ans having the tracker working mightve put our minds at ease...

Fantastic experience: Trip to Niagara Falls was awesome. Our tour guide Ginny and Many the bus driver did a excellent job!

Negative experience: Lousy planning on bud companies part. Bud arrived at Brooklyn terminal 11:45 ok just 15 minutes past there stayed window. But then the bus goes south and over the river to NJ pier for 10 people which added over two hours then NJ traffic added another hour. Then wasted another 30 minutes at rest area. Taking us 7 plus hours to get home which shoulda been 3-3.5. Never taking this bus line again. On top of all this 4-5 people hacking up a lung next to me. So here I sat exposed to that for twice as long to boot.

Fantastic experience: We charted a bus from Clifton Park & Guilderland to Boston to visit the aquarium with 170 people and many with special needs. The drivers did an absolutely fabulous job getting us there and back with grace and efficiency. So appreciated as for our group they do not have an opportunity like this frequently. Kudos to our 3 drivers and we will certainly use your company again in the future!

Fantastic experience: My kids and I took Yankee trails yesterday to the Yankees game. We had the best time! Everything from start to finish was extremely organized. The driver Justin was very knowledgeable, informative, friendly, and a very safe driver in challenging circumstances driving into and out of the Bronx for the game. He should get a raise! Prices were extremely reasonable. I highly recommend using Yankee trails for any trip you want to take and we will definitely be using them again in the future.

Negative experience: If I could give a 0 start I definitely would give that because my wife booked a trip to Atlantic City, New Jersey for a bus trip to the Resorts and the trip was cancelled on April 19th so we asked for a refund was told no problem now here its May 11th and we still don’t have our refund this is unprofessional and not a good way to do business, I just called again today May 11th and was told it was still not approved for our refund that we were waiting on one of the owners to approve it this shouldn’t take almost a month for a refund, we definitely will not be going through this company again,we also looked at more reviews and we saw a couple more that had an issue getting their refund from this company.

Fantastic experience: I pulled up, my bus was easy to identify and the parking lot was clean and looked safe.

Fantastic experience: Made our trip simple and easy. Our driver was excellent and friendly.

Fantastic experience: We had the best driver, Jaris, excellent driving skills, friendly

Fantastic experience: Excellent service. We used them to bus us from Rennsalaer to NYC For our cruise.

Positive experience: Bus down- ok- drive ok- coming back- waited 3 1/2 hrs for new bus- bus broke previous driver on bus 2 coming back from city was rude and surly- we were being left on a dock and he was so unkind-he even left suitcases from a couple on the his bus on the dock- new bus driver who picked us up was so nice and pleasant- suitcases returned to owners as they knew each other!!

Fantastic experience: Great tour company to deal with. Always good times. Great people to deal with.

Negative experience: TERRIBLE - ZERO customer service - do not use these people - was recommended by a friend who'd had good service before. Now my friend is doing all logistics for me. First time cruiser with Celebrity Im paying an arm and yet get no support at all from Yankee rip off.. I have complained in writing and on the phone, but Yankee if you read this please call and I'll be happy to take your agency feet. Useless - go direct to cruise line or local agent AAA are better & cheaper than this

Fantastic experience: My sister and I just went on a weekend bus trip to the Philadelphia Flower Show BUT this is a review of the Yankee Trails bus company. The morning of Saturday, March 4, 2023 was a wintry mix of sleet and snow in Rensselaer County, NY but the touring bus was on time to pick us up. The bus was clean and, to my relief, had shoulder harness seat belts for our safety. The driver was an experienced veteran of the company and our trip coordinator, Lynn, could not have been better organized or nicer. On the way out to Philadelphia, we were offered complimentary bottled water and bunches of snacks. Lynn pointed out noteworthy and historic sights along the way, including the Philadelphia skyline. We made at least one stop on the road there and back to stretch our legs, use the rest stop facilities, and get any refreshments we wanted. When we arrived at our destinations, everything was provided for us, including hotel keys, event tickets, directions, and arrival and departure times. IT WAS JUST SO RELAXING to pay the trip fee and not have to worry about anything else along the way except enjoying ourselves. Also, the passengers were so friendly. My sister and I ate dinner at a table for 10 and we had breakfast the next morning with two other ladies who sat across from us on the bus. I HIGHLY RECOMMEND YANKEE TRAILS TOURING BUS TRIPS and we plan to take a lot more of them. Thank you, Lynn and Barb, for a perfect trip and a great time!! It was everything we hoped for and more.

Negative experience: They didn't refund my money many years ago.. they keep sending mail to My dead sister and brother in law after many years and I have asked many times ‼️‼️‼️‼️I would.never take a trip with them.

Fantastic experience: Very nice trip, to Atlantic City

Negative experience: Yankee Trails doesn’t even deserve 1 star! My friends and I bought tickets to the advertised Taylor Swift concert and bus back on Nov 2. Nowhere did it say *contingent on ticket availability! Today, Feb 6, we get a call saying “sorry, our broker couldn’t get tickets”. These were once in a lifetime Christmas gifts for our girls! Buyers beware - false advertising!!!

Fantastic experience: Great value & efficient, friendly drivers, comfortable, no driving, just sit back & sightsee.

Negative experience: Worst experience every, booked cruise express from them to bring me down to catch the cruise. They bring me down and my luggage never is taken off the bus. Tag with my phone number is on the bag and I never get a call or anything to let me know. So they could have sent it down on another bus that was coming since we didn't leave on time.Don't know why they don't check there bus to make sure everything is off. Talk to them about some kind of credit for future use and they say they can give me $20, after you ruined my 11 day cruise. Will never use them again.

Fantastic experience: Experience the magic of Christmas at Yankee Trails' Santa's Magical Express! I took my kiddos here for the second time and we all had fun. All the employees are sincerely into the holiday spirit and truly care about each and every person - young and non-young - having a good time. Thank you for a magical time from this mom of three :)

Negative experience: We did the Santa's magical express bus ride on Monday. They need dairy/ gluten free options for the bus ride. My kids did not get to participate in the snack Thank you for your reply I did inform at check in and was told there was no options

Fantastic experience: Santa express was a great experience. Very organized with wonderful staff.Very interactive with songs and dancing .My 3 1/2 yr old granddaughter loved it.

Negative experience: Run a holiday bus ride every night going less than half the speed limit and blocking traffic. Highly inconsiderate company that wastes people's time to make a profit.

Fantastic experience: Bus driver was great. Very friendly and great driver

Negative experience: The only positive thing I can say about this company is they were able to get me a room on an Oceania cruise when I was unable to find an available room on the Oceania website. The agent we were working with took days to respond to our calls or didn't respond unless we called a second time. After our cruise I called her regarding a medical issue I had while on the cruise and she never returned my call. We had much more success and better service dealing directly with Oceania. We will never use them again.

Fantastic experience: Great experience and a phenomenal driver! We recently attended a company retreat and used Yankee Trails as our charter. Not only was our driver on time…he was early. Hardy Rock was the best driver, punctual, considerate and added humor and fun to our journey. Would absolutely recommend using this company for any of your personal or corporate travel needs! Special thanks to Hardy Rock!

Positive experience: Yankee Trails is a good Service I appreciated having the opportunity to relax from Ressler, NY to Bayone NJ to board the cruise Ship.. One of the only things I frowned on was the Bus Driver didn't Pre Trip the bus which made us late to get to our cruise..

Positive experience: They need some newer vehicles. Took the express to the NYC cruise terminal, was a great deal and easy. Friendly staff.

Positive experience: Bus #702 while newer had a poorly functioning toilet that almost overflowed with sewage water. Thankfully the very nice and skilled driver was able to stop and get it cleared. The bus also had unusable WiFi and a poor ride. The driver made up for deficiencies and cost cutting of Yankee Trails.

Fantastic experience: They are on time. The bus is clean. The drivers are helpful. The process to get a "ticket" is real easy.

Fantastic experience: If anyone wants to do a bus trip I highly recommend it. We went to The New York Yankee game. Bus was very full, infact one of the seats were broken and they went back to the bus depot and we got a different Bus! The driver was very nice and he did a great job getting us to our destination and than back!

Fantastic experience: Great way to get from Upstate NY to NYC for cruise ships. Avoid having to drive through heavy traffic. Leave it to the professionals. Comfortable bus at a reasonable price!!

Positive experience: We took a bus ride to Citifield for a baseball game, driver provided no communication prior to setting off about restroom being non usable. The paperwork said non stop so I tried to use the restroom on the way down and the toilet was full to overflowing with clean water? The bus driver was told and her reply was "thats good." ! We did have a rest stop break on way down and back so that was good. On the way home the bus was very hot and when asked to turn on AC she replied i can for a bit but then have to shut if off because people up front complain its too cold. I agree with the comments about lovely new buses but the seats are uncomfortable.

Fantastic experience: Terrific service, clean buses, friendly knowledgable staff. A great way to travel and check out new places without worrying about how to get around and where to park. They also help you plan vacations and cruises.

Fantastic experience: Drive didn't stop on the way back from the Bronx to Albany, he was a safe driver. My son lost his glove and it was in lost and found the next day. Great trip I just will not piss on a bus on the NYS 87

Fantastic experience: We went on our 1st cruise in March 2022 & had 2 awesome drivers, David & Michael. So friendly, through, safe & great humor !! TYSVM to both gentlemen for getting us to NYC & back on time & safely!!! We will be back again & hopefully will have those 2 drivers again! & People PLEASE try to remember to tip your drivers. (They lift your heavy luggage & get you to your destination as safely as possible, show them some appreciation & courtesy please for their hard work, TY)

Positive experience: Great drivers. Kesha was the best! Seats like airlines are too small for a 14 hr ride.

Fantastic experience: Hudson is a very good driver, thank you for all, God bless you my friend

Fantastic experience: Great job every time! Drivers always make the rude more entertaining, and are always on time!

Fantastic experience: Our bus driver was very professional and did an excellent job getting everyone there and home safely.

Negative experience: My school was supposed to go to Boston today but now we can’t because the bus was 3 HOURS late

Fantastic experience: I went to a Broadway show with them, and it was a fun day. The tour guide was fun, and the ride was smooth.