AAA Alhambra Insurance and Member Services

Positive experience: When you have commercial vehicles use for company use, don’t coming AAA , because they don’t do this service,but they help me do this time, thank you.

Negative experience: Rude receptionist

Fantastic experience: One of the best AAA locstions. Saved me a bunch in registration fees that another location was trying to fraudulent make me pay for. Would highly recommend.

Negative experience: I am very disappointed in how AAA handled my issue over the phone and in person. I have been a member of AAA for over 2 decades and have never had an issue with them until now. AAA withdrew from my checking account 3 times for the same bill, which resulted in 2 overdrafts. AAA sent me a check for the 2 extra charges. I went back and forth with AAA for over 6 months first. In person, they told me the overdrafts were not their issue but my bank's issue. How is it not your issue when your website allowed the withdraw 3x!? If it I paid the first time, why would you allow it to continue to withdraw from my account? I got a notice that the charge didn't go through 2x so I processed it...3x. The notice said if I didn't pay it on time that I will lose my insurance. Make it make sense! I told them to fix it so this never happens to anyone else.

Negative experience: Absolutely waste of time/money I have a AAA member that's worthless.. the employee i met with today named Johnny was so jittery he was making me uncomfortable I do not recommend such poor services and will not renew my membership next year I threw my membership card in the trash

Negative experience: They have a horrible attitude and will do anything to make it a complete pain to get your handicap placard. I got rejected twice because my application was a day earlier than the new version and because the doctor didn’t put a date down. Went to another office and had 0 problems

Negative experience: Receptionist is very rude

Fantastic experience: Johnny Tran is truly an amazing AAA customer service rep! He has helped me on 2 separate occasions and he is always so friendly. I would recommend this branch solely on his kindness when he interacts with customers.

Negative experience: Someone bumped into my car and I got their AAA insurance info. The AAA adjuster ghosted me, never picked up my phone calls, and later blocked my number I believe. I have to call AAA many times and was told that my case was closed, even though I was never able to speak to this adjuster at all. How can file a complaint against this adjuster? Does anyone have similar experience with AAA?

Negative experience: Very disappointed at the notary service of this AAA office. They misunderstood the basic Power of Attorney form and the Chinese speaking staff does not know how to properly conduct the question as a result misleading the customer to the wrong answer. They asked why the itemized field in the POA form was not lined out when the last box of all of the above box is already initialized by the principal. Then, the supervisor came to reinforce the mistake that was made, and if anyone attempted to make correction, it is in violation of their operating procedure. Bottom line they don’t know what they are doing or they don’t really want to provide such legal service because of their incompetence.

Negative experience: We went in to apply for an IDP and had the displeasure of working with Maria Elena Morales. She was condescending toward us from the moment we sat down. She nitpicked at our application criticizing my husband’s handwriting (and my husband’s penmanship is beyond excellent btw) and was very short with us for god knows what reason. When we asked her to clarify the instructions she gave us, she disdainfully stared at us and repeated herself condescendingly at us, all the while still unclear with her answers. She was not thorough in her work that after we had paid the fee and when she was literally handing over our permit, she insisted she could not because our drivers license was expiring in a few weeks (even though we had proof that it had been renewed). We went through the process of a refund and did NOT get the passport photos we brought in returned. She told us that we could come back and the photos could be taken there once we bring in new drivers license. Naturally, we were curious if we needed to bring extra cash to pay for the photos that was going to take for us. When we asked her, she scolded us and responded, “I JUST TOLD YOU THAT I WOULD TAKE THE PHOTOS!” Which, of course, did not answer our question. I’m not one to write a review for subpar service but this was on another level. We decided to write this review so that others who come here can avoid being patronized by Maria Elena. It was more upsetting to us in hindsight that we kept politely answering all her questions with all our stupid “pleases” and “thank yous” the entire time she was “helping” us. What a complete waste of time!

Negative experience: I've been coming here for years and never have I seen front receptionist act in a mean way. When I first came in I had DMV services to take care of and then was asked cash or card, I told her (young lady)that depends how much it is. she told me I don't know how much it is (in a very rude tone) ...like if I asked her the exact amount. I know she's just a receptionist Uncomfortable the whole time I was there this was on 3/9/24 10:00am

Negative experience: The employees at this location are extremely rude and mean, especially the supervisor. Endless wait time and staff are just sitting there but not helping customers at all.

Fantastic experience: 5 star service, not a long wait and comprehensive services available. Went for new plates and registration renewal. In and out in 35-40 minutes. Alfred and Zita were warm, understanding, and so kind. Give them a raise!

Negative experience: After waiting in line for over an hour, they still didn't help me.

Fantastic experience: Birdie was outstanding! Excellent customer service. Knows the job. It was really a pleasure doing business. She bundled my insurance needs. Thank you so much for being professional with a great personality. Thank you for a job well done.

Negative experience: I am visiting my insurance company to submited an application for disabled placard . Clerk checked my paper work and tell me to wait for my name to be called. 20 minutes pass by and I approached the clerk for her to tell me I still have to wait more time . Meanwhile other members just walked in and do their transactions. I expected more assistance for disabled people.

Negative experience: I come here each year to clear the insurance requirements for my cars. I have a cash deposit instead of insurance, which is perfectly legal. The first year they accepted it and issued the renewal but ever since then they never even try to help me. I’m not sure why I’m still a member since help with registration is one of their main services.

Fantastic experience: Friendly and great service! Would come back to this location again

Negative experience: I visited the Alhambra branch this Saturday morning to pay my home insurance and DMV registration. Both cashiers were quick, friendly, and courteous, with the DMV clerk outstanding (her name is Savannah, a new hire). I've been a member for 15 years. AAA Alhambra has always had good customer service and maybe an occasional blip, but that's ok. Unfortunately, today, when I decided to ask about travel services, the customer service wasn't ok. After I completed the transaction for DMV, Savannah remembered I had asked what AAA offered for travel and promptly placed me on the call queue for travel services :) After a very short wait, the agent called me up. She appeared friendly and looked the part. Upon hearing my inquiries on what excursions AAA had to offer, she immediately replied, "You may go online and check out the website. Look for the place where you are going and everything will be there." ??? I left. Apparently, she didn't want me there.

Negative experience: Worst.. they don't know how to understand the customer situation!

Negative experience: The membership and customer phone center is horrible . How can i know my membership is when thier are email or text notification about it instead calling still not my questions . They rip off since primary member no longer still membership beyond ridiculous . The reason for 2 stars , is the the front desk does a good job DMV and registration services .

Fantastic experience: service is relatively quick which is pretty cool, but even if they are slow they are still faster than DMV. I still can't wrap my ahead around why they don't take debit card but twice I had to drive to an atm because of this. They take cash, check and credit card. It's a Triple A thing so I can't fault this branch. I get my registration done here and also title transferred a vehicle here too so I'm pretty happy with the place.

Negative experience: My parents went in today Sat July, 23, 2022, and their regular agent was off. They were handed over to either an Erin or Erik…. who treated them extremely bad, lost his patience just because they were asking questions. Mind you my parents are older and did not deserve this horrible treatment!!!! You need to train your agents to treat older people with respect. Manager needs to step in. Discusting so upset…. left my mom shaking!!!!!

Fantastic experience: Great Service, Vivian helped me with DMV title transfer. Fast and quick she is super nice too. Thank you once again Vivian!

Fantastic experience: Went in to pay auto registration. Quick and friendly service. Sales person told me about a couple promos and offered to have someone do a price comparison re my current insurance and AAA .

Fantastic experience: Awesome service. Agent was super helpful and nice.

Negative experience: Terrible! AAA overcharged auto insurance premium after they get your business for several years. Shop around!

Fantastic experience: always great experience at this location thanks to all

Fantastic experience: GREAT SERVICE AT AAA. AGENT VERY NICE RESPECTFUL PERSON. HELPED ME GREAT QUOTE ON INSURANCE. ☺. NOW I'M A AAA MEMBER

Fantastic experience: Great place very kind courtesy and experience people

Fantastic experience: I came here for my registration and title transfer. So grateful for this place for making the process so easy.

Positive experience: I don't think I have ever been in and out of this place so quick ever! Nice person greeting customers outside but the people inside weren't really friendly. Seems as they are bored or just going through the motions of the job.

Fantastic experience: Super helpful staff. I was genuinely shocked by how nice they were. Had to pinch myself and make sure I wasn't dreaming.

Positive experience: They don't even Chinese Translations for elderly People that don't Understand the English! Mom has Alzheimer's since 2020 almost approximately December, 2020? Mom just repeated most her Words like most Seniors with Elderly age 65 to 90?

Fantastic experience: Very friendly and was seen almost right away.

Fantastic experience: The reciptionist was a great help! Didn't get his name but was friendly! Johnny was great as always! He helped me out last year too! Always quick and friendly. Love going to my local AAA, haha some reason I always have problems receiving my tag when the DMV sends it to me. Glad I can get it the same day at AAA, in and out in 5 mins!

Fantastic experience: Jasmin was very quick and professional.

Fantastic experience: The associate that tended to me the day that I went for my registration was so nice I give him a 10 plus

Fantastic experience: Wonderful employees they help me right away no line waiting like another's place God bless everyone who works there

Fantastic experience: I have been a AAA member for many years. AAA has not only auto towing service but insurance for car, home and life as well. They also offer DMV services too. Always fast and friendly service at all locations.

Fantastic experience: Their new check in procedures are quick and smooth

Fantastic experience: I’ve had AAA membership for 20+ years, and I’m always generally happy with the service I receive. But the experience this time was exceptionally excellent and definitely worth a google review! I live in different city but was in Alhambra to visit relatives and take care of a few things, including some paperwork for DMV stuff, so decided to give this AAA a try. The staff that helped me was Araceli, and she’s the reason I’m writing this 5 star review. She was very friendly of course (which is a given with AAA staff), but what set her apart from others was how attentive she was. She was stationed at the handicap window so there was no chairs at the window and the counter surface was very low to accommodate wheelchairs. She noticed I was bending down a lot to fill out the form and before my back even started protesting and without me saying anything, she cleared out the adjacent and taller counter space for me to use! That might seem like a small gesture but I was really touched. She was also very patient and detail oriented. I ended up needing smog check before paperwork could be finalized, I somehow was able to get it done near by and made it back to AAA before 5 pm, and Araceli saw me and greeted me right away and helped me finish the paperwork without needing to check in again and waiting in line twice. She even remembered my name! Just outstanding customer service, and made my day that much better. Thank you, Araceli, and keep up with the great work!

Fantastic experience: Great customer service! Paul was kind and helpful.

Fantastic experience: They are always helpful and professional

Fantastic experience: Good n Professional Service.

Fantastic experience: We had to stand in line under the Sun, once the AAA employee took care of our request we waited seating in side for 45 minutes, it was quite they offer Free secure wi-fi, finally we were called and we got a very good service

Fantastic experience: It was very quick to get my dmv business taken care of and the employees were very nice

Positive experience: Usually it's more convenient but today there was going to be a 45 minute wait for me to renew my registration. I chose not to wait and to mail it instead

Fantastic experience: Alhambra AAA was awesome they helped when i was put in a jam by Monterey park police department getting my car towed away because of registration being expired. I didnt have to wait very long as i waited i was near by in my seat amd heard another customer getting set up for a wonderful trip to paris that was enjoyable to here next time i go into AAA it will hopefully be for a nice trip like PAris not DMV issues. Place was well set up many employees to help us customers pleasant visit recommend the yearly fee for all the services you could get with cordial respect.

Fantastic experience: I was able to pay my membership by phone.It was so convenient.

Positive experience: Aside from the 40 minute wait to see a person to get a replacement handicap placard, the service person was fast and efficient.

Fantastic experience: They're ok with me, I only have roadside.

Fantastic experience: Excellent service as always

Fantastic experience: Really great service it's a little packed right now but it's understandable. Very beautiful staff

Fantastic experience: Very friendly, pleasant customer services representative named Zita.

Negative experience: I went to Alhambra location and tried to get a registration extension for my wife. Paul told me to make an account for my wife so I did. After when I tried to pay, he told me then that I could not use my card to pay for her. She was at work and I spent so long doing this only to be told that it was a waste of time? Worst service ever.

Fantastic experience: Great customer service. Nice social distancing line. Will continue to get any services I need done here.

Negative experience: The worst AAA office ever!!! Go to Arcadia or Pasadena. Save yourself the frustration!

Fantastic experience: Got there shortly after 9am, no line for dmv services, and transferred vehicle registration in and out in 15 minutes, convenient and very courteous!

Negative experience: Not Enough Drivers after A 4 hour wait!.. Never Showed..canceled ! WTH This Inconvenience Is unexecceptable! HAD TO WAIT TILL MID MORNING NEXT DAY FOR TOW! SHOULD THIS COUNT AS ONE OF MY TOWS FOR THE YEAR ?!!

Fantastic experience: Luis Ayala from travel is an asset to the Alhambra office. He was very welcoming, knowledgeable, and funny. Which made our visit comfortable and easy. Thank you

Fantastic experience: I was told I'd have to wait 20 minutes to pay my car registration but I only waited about 5 minutes. While I was waiting, I found a book about a city I'm planning to visit next year. Great service, as always.

Fantastic experience: Even though there's a line there's some real quick

Fantastic experience: Its great not having to spend most of the day like you would at DMV. I went into AAA waited 15 minutes to be called,, I paid for my tags and I had the rest of the day to myself.

Positive experience: AAA is so convenient since DMV also is accessible there too. They are very Covid conscience there.

Fantastic experience: Great and friendly driver...he took his own time to help me take out the car witch he didn't have to...great experience...so happy thank you

Fantastic experience: Great service didn't wait too long considering restrictions.

Positive experience: I recommend going online and making an appointment.

Positive experience: Quick and friendly service

Fantastic experience: Very well organized in the admitting customers into facility. Once in the staff is very efficient on getting things done! It is frustrating having to wait. But, due to the limited number of persons permitted inside it is frustrating for some.

Fantastic experience: Renewed Car Tags. Got new tag on the spot.

Fantastic experience: Fast Service, kind people, treated respectfully and all questions answered.

Fantastic experience: DMV had long wait, AAA did the transactions in 40min.

Fantastic experience: Excellent the technician was engageable respectful and professional. Thank you

Fantastic experience: AAA is always friendly, fast, convenient services.

Fantastic experience: Very short wait for vehicle licensing services.

Fantastic experience: Excellent customer service, they even called me back twice to follow up on my problem, thank you Henry for helping me!!

Negative experience: It was fast I only waited 15 minutes employees were very professional and Courteous.

Fantastic experience: Fast curtious organized and clean went on my lunch break and was in amd out!!!

Fantastic experience: They always give a good services for members. Paid my car sticker.

Fantastic experience: Waiting was less than 15mins and the gentleman who helped us was great! Friendly, courteous and he was very informative!

Fantastic experience: Good job

Negative experience: Total joke thinking of non renewal after 33 years. Waited outside in the hot sun. No chairs. No shade. I'm 80yrs old. No provisions made for three of us of the about the same age. AAA did a crummy job . No thought for their clients.

Fantastic experience: Very satisfied customer. Excellent service!!!

Fantastic experience: The staffs are courteous and friendly.

Positive experience: Long lines, need better organization. Montebello office is worse.

Fantastic experience: Always treated well here..everyone very professional

Fantastic experience: We were a walk up and signed in, they told us approximately long it would be so we ran some errands and came back and once we got inside we were taken care of professionally and promptly.

Negative experience: Terrible wait in line for 1hour for tag that takes 2 min. While they take insurance people right away.

Fantastic experience: Able to take care of my tags here. But a waiting time due to covid laws.

Fantastic experience: Wasnt packed as I thought it'd be. Im glad they're still open and providing all the essential dmv services. Life saver!

Fantastic experience: I love the automobile club ..i have used 2 tows and very punctual i walk in today dec. 17, 20. 30 mins after they opened and i was the only customer in there office everyone was friendly and helpful . Highly recommend get insurance or roadside with them.they are one in a million that carried old tradition business with them

Negative experience: Wait was long, they didn't page me like they said they would, and won't do any DMV transactions if there was any DMV activity on the account within last 30 days. The only good thing was you check in and then you can wait in your car, they are supposed to page you (they didn't page me).

Positive experience: O took my Son Jesse Jr to get his first vac for the Covid-19 the second vac to follow.. See he works for of Walgreens North San Gabriel Store. He's a SFL shift manager. Been with the company for going on 13 years. He was called and asked if he wanted to get the vaccine, so we went to the So. Lake/ Del Mar Walgreen's. So walked in and were greeted very well. I enjoy walking in to other Walgreen's stores to see their set up. Which means where things are located and the different mark downs they have. That was our stop in Pasadena CA today.

Fantastic experience: Helpful, friendly, attentive staff. Love this place. I always feel welcome there.

Fantastic experience: Very professional and very friendly.

Fantastic experience: Has some problem with vehicle title transfer and Stephanie reached out the me and directly helped me to resolve the issue in timely manner. Highly recommended for their professional service.

Negative experience: phine service is garbage but if u come in theyvattend you pretty well

Fantastic experience: Fast friendly service. Don't go to the DMV.