AAA Glendale Insurance and Member Services

Fantastic experience: I had the absolute pleasure of getting to work with Jaime in their DMV department to register my out of state car here in CA and he was beyond kind, helpful and informative during every step. He made the entire process so smooth and painless, it was honestly a breeze and relieved so much stress as registering an out of state car in CA can seem so daunting. It’s not every day you can say you had a good time at the DMV. Francky in their memberships department helped set up my AAA membership and he was also so nice and made me feel very confident in the membership option I chose. So easy to get it set up! Overall a wonderful experience here at AAA, they will make it all so easy for you!

Fantastic experience: Thanks to Ashot Avakyan, I was in and out of there in an hour. Truly one of the most helpful people I have talked to, not only did he have an answer to all my questions, but he also helped right my insurance papers as there were some mistakes in the names.

Positive experience: Big space, big parking lot, and really friendly service! They made everything easy and wait time was around 15-20 minutes with photos!

Negative experience: Notoriously shameful roadside assistance! AAA Plus (gold) member here, and I spent 5h yesterday trying to get a tow after accident damage. The first assigned transport never progressed to the “dispatch” status, and then it just vaporized. The next transport promised 1h30m response but similarly never progressed to dispatch on AAA “virtual assistant”. After 2.5h I contacted their call center upon which I was promised, “They’ll be there in 20m.” This went on with several callbacks until at 5h I realized the shop where it was to be towed would be closed on arrival. Rather than leaving my car parked on a deserted industrial street on the west side, I had to cancel. It gets worse. And dangerous. About 20m after cancellation a tow driver shows up, and I see him from across the street all over my car, opening the driver door and rifling through things. I informed him that the tow was canceled as he showed up 5 hours late. He demands to tow it, and I tell him to stop. The driver is irate and angrily demands payment. He then proceeds to re-enter my car without permission and start to take photos of odometers, plates, everything, like he wants to bill or set up a lawsuit or something. I told this guy to get away from my car and to get lost (let’s just say in uncertain terms here) but he’s then walking up to me like he wants a fight. The arse then starts filming me with his mobile telling him to leave. After he got the idea that I was calling the cops he pulls his rig 100 feet down the road and just sits there like he’s stalking me or something. My car is *not* safely drivable over 5 mph (if that) but I had to figure out a way to get it out of there so that menacing clown wouldn’t hitch it up or damage it further out of revenge. The call center at AAA felt so bad earlier that they assigned a second tow company at 4h but of course neither had showed. When I canceled we then set up a tow for the next morning at 7a, and later I was texted that the truck would arrive at 712a. Different transport company but they have rescheduled to 8a and then 843a, and now it’s 820a as I’m writing, and the call has not moved to dispatch, nor even one iota past the assigned state. There’s no real complaint process for AAA Southern California. This is posted under the Glendale AAA chapter because it’s the region where this travesty is occurring. I have informed the call center of my dissatisfaction but they don’t seem to be empowered to do anything but reschedule tow jobs that never come. Imagine taking two days off work to get your car driven to an auto body shop, and the biggest problem isn’t the accident but the roadside assistance service you’ve hardly used and paid faithfully for over 15 years.

Fantastic experience: Karen greeted me with a smile and Zedaliah helped me in a proficient manner.

Negative experience: I register at 4:06 pm . I have two cars to transfer titles. I was told the wait time is 50 mins. At 5:20 it was my turn. I explained my need to tranfer two titles. The rep said "We are only doing one today" I asked "Why? She decided to tell me it is a two step process anyway since I do not have a smog check complete, so she said "You can return tomorrow." Oh thank you AAA, you can tell me how you are going to limit your work and then tell me what to do with my time. Is this what I pay membership fees for? Silly me I thought differently! When I decide to leave being careful not to escalate the situation, she said " it isn't a hard process." Of course it isn't - when people want to do their job. SMH. Not the AAA membership I learned to love.

Negative experience: I went to AAA Glendale because we just moved in last saturday to this city, i went there to inquire about change of address, while I was asking their front liners about change of address the lady with a very long colored hair keep saying I dont understand what you are saying, all I was asking is change of address and she keeps on saying I dont understand you. Is she a racist? Or what? She shouldnt be in reception area if she is not receptive at all... I have been to other AAA offices but she is the "worst there is" I dont even know how she got hired

Fantastic experience: Great service!

Fantastic experience: I recently had the pleasure of working with Angela H, and I must say, the experience exceeded all expectations. Despite not having an appointment scheduled for that day, she went above and beyond to assist me, demonstrating an exceptional level of commitment and dedication. Not only did she provide me with the best discounts available, but she also took the time to educate me about the various options and benefits, ensuring that I was well-informed and confident in my decisions. Her attention to detail and thoroughness were truly commendable, and it was evident that she genuinely cared about providing the best possible service. Thanks to her efforts, I was able to secure a significantly lower monthly quote compared to my previous AAA plan, saving me hundreds of dollars. Her work ethic and dedication to customer service are truly commendable, and I cannot thank her enough for her exceptional service. I would like to express my heartfelt gratitude to Angela for her outstanding support and professionalism. She is a true asset to your team, and I would not hesitate to recommend AAA to others based on my positive experience. Thank you once again for your excellent service.

Negative experience: Kept me on hold and waiting for service for over nine hours! Stranded in the cold. DO NOT RECOMMEND. They have no customer service and want you to use an app with no human interaction. Really unprofessional.

Negative experience: Careless and they don’t care

Positive experience: Small office but convenient location.

Negative experience: A Catalogue of Negligence and Irresponsibility AAA Insurance, once a beacon of trust, has sunk to abysmal depths. Your employees, in a stark display of sheer neglect, seem to have taken a permanent leave of absence from their phones. Despite my relentless efforts, numerous calls, and countless voicemails, the resounding silence from your end is both deafening and infuriating. But the pinnacle of your company's incompetence? Hiring the dubious Ditchey Geiger, LLC—a firm that appears to specialize in terrorizing innocent individuals under the guise of 'debt collection'. Threatening unsuspecting people with debt accumulation and, even more maliciously, driver's license suspension, is not only a new low but borders on the scandalous. It's evident that AAA Insurance has either lost its way or deliberately chosen the path of unethical operations. How can any company, especially one as reputed as AAA, be entangled with an organization with such questionable motives? In no uncertain terms: Find the lethargic, good-for-nothing employees responsible for this gross negligence. Fire them. And while you're at it, sever ties with the scam artists you've engaged. Your current trajectory not only tarnishes your reputation but also makes a mockery of the very essence of customer service and trust. Maybe, just maybe, if you address these issues with the urgency and severity they warrant, you can salvage what's left of your company's integrity. Until then, your descent into infamy seems well underway.

Fantastic experience: Best insurance company and great service

Fantastic experience: I really like this AAA location. They are very efficient and friendly. Just one thing I would recommend is have something to divide the lines so that customers won’t get confused. But other than that, they are awesome .

Negative experience: Worst customer service. They hang up calls or not even pick up.

Negative experience: I would give a better review because for the most part I usually receive friendly, polite and quick service but today was the exception. Jean Marie was the receptionist, she was extremely rude and not friendly at all. I understand customer service is hard but at the same time this is your job and it is not the customer's fault if she was having bad day. Please place her in another position, she is clearly not cut out for customer service. On the other hand the receptionist that helped me with my DMV paperwork was very friendly.

Fantastic experience: They do a great job. Sometimes it gets a little busy, but they seem to be very efficient. What I found is always bring cash to renew registration. Save you a lot of headaches.

Fantastic experience: Out of all the AAA’s I’ve been to, this location has the most friendly, most helpful staff I’ve ever experienced - They’re quick, to the point and got me in and out in 10 minutes. During a busy time period as well! Thank you all so much!!

Fantastic experience: Wow! They are so friendly and quick. I visited Saturday morning. Only one guy front of me. My name was called soon as I found a chair to sit. They are well trained and professional.

Negative experience: Stay away from AAA. Terrible service. Caused more problems for me after trying to transfer title of my dead brothers vehicle. They gave me bad advice and now i have to pay fee’s and go to the DMV for an issue all caused by AAA.

Fantastic experience: i'd like to say thanks angela hovhannisyan.. She easily solved my problem. Five star for good conversation,friendly, good experience for found best coverage.

Fantastic experience: I came here to get my out of state car registered and Alyssa was incredibly helpful and kind, assisting me with every step of the process that probably would’ve been much more stressful had I gone to the DMV. I walked in without an appointment and was out within 30 minutes!

Negative experience: I would give 0 stars to AAA insurance if it was an option. I called customer service and I asked if I were to remove one of my cars from my policy what is going to be my premium and they said exactly that I will save approximately $800. So then I sold my car and called to remove the car they said your policy increases $4300 yearly. I was shocked and had no words because I sold my car, thinking my payment would go down because of their word. I even told them to go back and listen to the phone call conversation since it is recorded and they go back and listen to my conversation I had but they decided to not honor their words. I’m a 7 year customer with this insurance company with multiple policy nothing happened or was changed. They just told me “sorry but we cant do anything even though we gave the wrong information.” This is not something to be messed around with and I had to go through so many problems now because of this incident.

Fantastic experience: Angela is the best insurance agent. She saved me hundreds a month combining my auto and home insurance together. I highly recommend asking for her at the counter.

Fantastic experience: Linda was by far one of the most helpful, kind and efficient people I have had the pleasure of receiving help from.

Fantastic experience: Superb customer service, fast, friendly and efficient. Literally the opposite of the dmv. Thank you!

Fantastic experience: I don't review places, but this place earned it. Lauren was amazing and deserves a raise. It felt like family in there and I 100% love how much better it is than the DMV. Thank you, thank you, and thank you!

Fantastic experience: Overall was great, BUT 1REPS ON RIGHT of main window was rude, bad DMV attitude towards us and other customers on 1/22/22 around 10:30 am, also very loud so All could hear very unprofessional, the rest superb

Fantastic experience: Booked a vacation for the summer, AAA is always helpful.

Positive experience: Customer service was okay.

Fantastic experience: Great follow up and problem solving.

Negative experience: I never got a call back, twice

Fantastic experience: Great service and it was so quick! Loved that part!

Fantastic experience: Great customer service. They have saved me several trips to the DMV.

Negative experience: Do not get your passport photos taken here. They are complete trash. Just download an app and take them yourself. They will come out 100x better. Trust.

Positive experience: Great in-person service. You won't find much success on the phone as they don't answer and their mailbox is full.

Fantastic experience: I like to go there to get my car sticker Instead of going to the dmv

Fantastic experience: Very friendly, easy to find and park. Got my international driving permit easily and quickly.

Fantastic experience: Customer service. Over 30 years. Wonderful

Fantastic experience: Met with a wonderful agent who explained everything crystal clear and made sure I understood everything. I saved almost 250 dollars a month in car insurance, after I came a member.

Fantastic experience: Excellent customer service!

Negative experience: No customer service could never get information over the phone used to talking to people

Fantastic experience: Friendly staff, plenty of free parking and wait times are very reasonable especially compared to DMV.

Fantastic experience: Always a breeze. 5 min wait after check-in (depending on the time) in and out. Registered my vehicle , got my new plates and stickers. Was able to hit the road as soon as I left.

Positive experience: Went to pay my registration. They said it's too early

Fantastic experience: Needed to pay for my vehicle registration; I was in and out in 5 minutes!

Positive experience: Wonderful service as always

Fantastic experience: Still the best and easiest place to get an International Driver's Permit or purchase travel insurance.

Fantastic experience: Quick, friendly helpful customer service

Positive experience: The service was great but there was this one guy yelling he hates them and that he was there for cancellation of insurance he was so loud saying mean things and it was a little scary cause there was no security but the staff was nice

Fantastic experience: AAA are great. Time savers. Lifesavers. Money savers.

Fantastic experience: Thank you AAA I've been a member with you guys for just about 8 years now and you guys help me with my flat tire thank you. And your employees does really great service

Fantastic experience: Very fast people were very helpful.

Fantastic experience: Always fast service for my car registration. I don't have to wait in lines like at dmv.... got my sticker in less than 5 minutes.

Fantastic experience: Fast, quick, respectful, all wrapped up in 20 mins. Walked out with my needed DMV docs.

Fantastic experience: Got there before the rush. Service was quick. Spacious parking lot

Fantastic experience: I love this Glendale facility. The staff are very personable and helpful. Also you can pay your DMV vehicle registration there instead of a DMV office. No long waiting lines, simple & easy. No waiting.

Fantastic experience: We talked with Agent Haig Avakian, very professional. He made us feel welcome and found a policy that worked well for us. Amazing job! 100% recommend.

Fantastic experience: Love it! I waited for 10 minutes. Got my car tags in 5 minutes & I was out!! Sure beats going to the DMV.

Fantastic experience: Fast and easy. Good and efficient service. Got all we needed.

Fantastic experience: A very good place for any of your tripple AAA visit needs. Its got a very nice parking lot with plenty of spaces, fast & friendly staff & easy to come in & get out. You can do tripple AAA payments & DMV registration payments, which gets you your tags right when u pay, instead of waiting for it by mail!

Fantastic experience: Quick, always a good experience

Positive experience: I needed my stickers and to post my fees .I also needed to renew my membership fees plus I also pay for my sons membership. It gives me peace of mind knowing that no matter what happens while driving AAA is there to assist. I also purchased coverage for my RV, with that I can get towed up to one hundred miles...plus so much more.

Fantastic experience: Very fast and convenient

Fantastic experience: Came Faster Then My Insurance company Services!!

Fantastic experience: I renewed my membership AGAIN! Their automated system really works! EXCELLENT!

Fantastic experience: Excellent service. Marlin was awesome. Fast, knew her stuff, and friendly.

Fantastic experience: Great experience as usual on time.

Fantastic experience: Very friendly staff. So far had great experience. Will go there again.

Fantastic experience: It’s such a pleasure to come here instead of the dmv, this alone makes my membership worth it. The staff-members are very helpful and time efficient.

Fantastic experience: Nice friendly atmosphere everyone was very helpful good attitude all around

Fantastic experience: Efficient and caring stsff and service. Better vs DMV. same pricing and AAA offers members this and many benefits.

Positive experience: I have been a customer for over 12 years and because I moved to a different address, not 20 miles from my previous, my insurance increased over $700 a year. Being that I drive even less these day, not sure how this is possible. The customer service was impeccable as usual but I will have to shop around now.

Fantastic experience: More efficient than DMV I went in and out in 5 min with my problem resolved.

Positive experience: You have to wait outside and one customer per membership

Fantastic experience: Great service and they keep everyone socially distant.

Fantastic experience: Fast customer service in all DMV transactions.

Fantastic experience: It was better than I expected, keeping the required distance and protecting all customers. Thanks AAA

Positive experience: Shorter wait times than dmv, all staff members at this site where very nice and courteous. Very informative and they offer so many services, for travel, road side assistance, car insurance and even life insurance. Overall a great experience...unlike the dmv lol.

Fantastic experience: Always get me in and out. And staff is very nice, efficient and well knowledgeable.

Fantastic experience: Went to Glendale Auto Club, always great service, and l was so glad to get an insurance quote, good price, fast and it was contactless .

Fantastic experience: Varand (DMV Supervisor) and Angela (AAA Insurance Agent) are some OUTSTANDING people! Every single time I go into this particular location, their attitude's are always on point, always smiling at client's, always going above and beyond any opportunity they are given and more! They both ABSOLUTELY deserve a raise.

Negative experience: Not a friendly brunch at all

Fantastic experience: Fast and Friendly staff, I was in and out of that place.

Fantastic experience: Great services and quick,I spent less than 30 minutes for my renovations forms keep up

Fantastic experience: Very friendly and knowledgeable team members here. Answered all of my DMV questions and only had to wait 10 mins or so. Truly a life saver during these hard times

Fantastic experience: Had a wonderful experience with the service!

Fantastic experience: AAA of Glendale is probably the most helpful service and definitely without a doubt worth every penny. There always courteous, the companies they use are always fast and extremely helpful (they never laugh at all the times I've locked my keys in my car, lol) I even got my car registration paid through them today (avoiding the dreaded DMV lines and the DMV attitudes) ..thank you AAA, you are % appreciated by me always. J

Fantastic experience: Great service, got tags for 2 cars, in and out in 10 minutes.

Fantastic experience: Efficient employees, friendly. Nice office atmosphere.

Fantastic experience: I felt safe entering the building. I could see all safety precautions put in place. Thank you AAA!

Fantastic experience: Anything DMV is usually ridiculous but if you need something DMV related, do yourself a favor and go here, smoothest experience ever, even during these covid times.

Fantastic experience: The service was fantastic everyone very helpful I felt very safe

Fantastic experience: I choose the Glendale AAA office because of the care.

Fantastic experience: Driver who picked up my vehicle was very courteous and helpful

Fantastic experience: There's good reason why it feels as if your father's father's grandfather was a member of Triple A -- the venerated outfit has been backing American drivers since 1902! There's another good reason too -- AAA does what they do with complete keen and kindness! How else to stick around for well over a century? Twice I went to the Glendale branch and both times was treated with utmost courtesy and efficiency. Same when I first phoned in to join the club. Snap! And I was a smiling member! My one regret is I only have Alissa's name, because I'd like to personally Thank all three Triple A aces!

Fantastic experience: Quick and easy... In and out!

Fantastic experience: Priscilla was so eager to help me reserve a car rental. She was very polite, and so easily to talk to. Thank you Priscilla!

Fantastic experience: I went there on a Saturday morning to renew my registration. The staff provided good customer service.