AAA Palm Springs Insurance and Member Services

Fantastic experience: Very helpful.Understanding take care of all my needs loved it

Fantastic experience: So much better than dealing with the DMV

Negative experience: Absolute scam AAA is. Don't give you rates till after car is towed . Said it was covered . Failed to mention after 7 miles it would be outrageous. Then lied saying they would reimburse us . Just to find out they took all our money. Even after saying it was mess up on there end. Worst experience ever. Run!!

Fantastic experience: Always very helpful and patient.

Fantastic experience: It was a bit crowded today but I was able to get the maps I needed.

Positive experience: Was on the fence about keeping roadside assistance and renters insurance until I spoke with Evelyn. She was curt, cut me off while I was trying to explain things (4 times) and was not helpful in finding a solution for me (which I thought was her literal job). Last time I was here I had a wonderful experience with the chick in the corner office with lushes brown hair who always wears neutral colors...this time...naw, I'm done. not worth the aggravation of waiting in line then spoken to in a dismissive manner by someone wearing a hot pink top and weird beaded necklace (hot pink, Evelyn is not your color).

Negative experience: I personally didn’t have a great experience with purchasing insurance policies or using their travel agent. The whole experience was a big waste of time. They don’t offer their own insurance policies like other larger insurance companies. Their travel agents do not return calls or have the international travel experience that I requested. I would give them a zero if I could.

Fantastic experience: The staff were very friendly and helpful!!!

Fantastic experience: Always great service and short wait times.

Fantastic experience: Knowledgeable, timely, and great communication! Great customer service! Highly recommend!

Fantastic experience: In and out super fastservice. No appointment necessary

Negative experience: You guys told me !!!!! Tony toweling will pick me up or call and be here at 12:15pm now it’s 12:30pm how long you guys going to have me wait out in this excessive heat !!!! I’m calling you guys Aaa and you guys don’t want to pick my phone for what reason I wasn’t rude in the phone I was assertive. I’m very disappointed at least call me and say they canceled they don’t want to do it and find me someone else to do the job.

Positive experience: I used to love AAA back when they cared about their employees and customers. Now they only care about money. The workers have to go on stress leave so they don't go crazy. The company is setting goals that each employee has to meet every month or they will be punished or even fired. There is no sense of community anymore and the company is pinning every employee against each other for personal gain. It makes me sick. Nothing against the employees, they're doing what they have to to keep their jobs

Fantastic experience: Always a very helpful resource!!!

Fantastic experience: Even though I was told incorrect DMV information by counter girl..... I shall assume she did not understand what I was asking. I broke it down with 3 examples. Nothing. Broke it down what she said and told her that was illegal because it was theft. 2 other workers were staring at her as if telling her, Shut your mouth,he is right! It is always quick and friendly here. Best place (and Kiosks) to do DMV transactions.

Fantastic experience: Great staff, very helpful.

Negative experience: The worst ever. They have changed through the 20 years I have been a patron and actually they have no customer service skills and absolutely no time to make. Improvements. If no stars, was an option that would be preferred

Fantastic experience: Rachelle was so help with all the many things I did including putting on my new license plate and sign me up for Protect my ID so glad I am a member

Negative experience: Carlos Cruz will expect you to pay for his mistakes instead of holding himself accountable and correcting the problems he creates. Be aware and beware.

Negative experience: Went to AAA to do a title transfer and got insurance while I was there . What a mistake. Unfortunately my insured trailer was stolen a week later and after there investigation told me they rescinded my insurance on the contents..WHAT.... I DO NOT RECOMMEND THEM FOR INSURANCE.

Negative experience: I have still not heard a resolution from Carlos Cruz on my cancelation bill. I have only received one email that the issue is being looked into. That was 2-23-22 I think it has been more then enough time. I should not have to pay a cancelation fee for insurance that doesn't qualify for my state. Carlos should not have had me sign up if the insurance if it does not cover the state I live in.

Fantastic experience: Been a long time member! Went to register my auto. I was 20 days late..... Lol.. all because I can't see... the girl that helped me was nice and she was HOT!... Or at least she sounded hot. I can't see rt now! I asked my ex she said she was my type! Lol. Love AAA always quick no lines or a long wait like the DMV... I was DONE in less than 10 min. Ohhhhh the perks of being a member.. can't complain.

Fantastic experience: Top rate service by knowledgeable DMV people. Easy location, clean store

Fantastic experience: They're always a great resource, and it's a much better experience than going to the DMV!!!

Fantastic experience: Take care of my DMV and membership payments all at once

Fantastic experience: Great service, nice people, simply excellent!

Negative experience: I went to AAA in Palm Springs to title and register a recently acquired travel trailer. I purposely waited until 1:30pm for lunch hour to be over. The receptionist directed me to the young man who handles DMV paperwork and his response was that he would be going to lunch in 5 minutes and I would have to come back in an hour Very poor customer service that I pay annually for and have for many years.

Fantastic experience: Staff very efficient and friendly

Fantastic experience: Very nice and helpful staff, just wish they had longer service hours

Fantastic experience: Always busy but a staff that is friendly and helpful.

Negative experience: We waited over 3 hours for a tow truck, come to find out the AAA rep sent a Tow truck to another city (LA)when we were local in PS so now another 90 min wait LIVID will discontinue AAA service ASAP! NOT GOOD>>>

Fantastic experience: Everyone is very helpful and friendly. Great experience!

Fantastic experience: Very helpfull and Knowledgeable. Nice people.

Fantastic experience: Wow! Haven't been in this office since before Covid. Great remodel!

Fantastic experience: They are so friendly and fast

Fantastic experience: Wonderful service very kind people. Thanks so much

Fantastic experience: In and out and done in less than 20 minutes. Employees were great!

Fantastic experience: Fast and helpful, short wait time. Thanks, Mary!

Fantastic experience: This office is great! Your in and out and their customer service is amazing!!

Fantastic experience: Professional and prompt Love this AAA location! Thank you

Fantastic experience: Very helpful staff. Very nice remodel of your Palm Springs offices.

Negative experience: I'm 89 years old, I was next in line (sitting) and a young man took two men before me --- when I complained, he told me to sit back down. And a lady over there waved me to her , I went and she smiled and said,, "He's just like that."

Negative experience: Poor value for service. Triple A needs a more reasonable price for towing in tough situations. Not putting you in a tougher bind financially

Fantastic experience: Went there to buy Mexican car insurance. Helpful, easy, inexpensive. My WA membership worked fine.

Fantastic experience: Very coordinated customer service, we went for change in auto insurance coverage and was nicely taken care by Irene

Fantastic experience: Fast and easy, great staff

Fantastic experience: Get AAA Plus the Hundred Mile Towing really pays off

Fantastic experience: Always so very helpful and understanding and listen to what you're saying to help you with what you need much faster than DMV

Fantastic experience: Always friendly and efficient. I used the DMV services to get my registration sticker.

Fantastic experience: Quick, easy and very friendly staff. In and out in 10 minutes.

Fantastic experience: Excellent customer service. So quick and convenient. I got all my title, tags, and registration done with no problems at all. Highly recommend! Thank you!

Fantastic experience: Always a pleasure at this location! Staff is incredibly helpful and sweet!

Fantastic experience: I remember remember you can always get Maps there what do they sell them do that where you do

Fantastic experience: In and out no problem. Clean, nice staff and CDC compliant.

Fantastic experience: Great service (and a highly decorative worker) made this visit a pleasant one.

Fantastic experience: Love that you do not wait for an extra long time and the employees seem to really like their jobs! Customer service is excellent.

Fantastic experience: I always make my insurance payments in their office. That way I know it's credited to my account.

Fantastic experience: Occasionally a wait for the right person to be free. But once you're waited on, everyone is super kind and helpful. This is the way 'membership' should feel!

Fantastic experience: I went on Monday July 26 2021 and was having issues purchasing tickets..but Kristine stepped in never left us alone and stayed with is and guided us and helped us purchase our tickets to Knotts Berry Farm Kristine you are amazing you made my grandson's birthday a happy one thank you so much

Fantastic experience: Had a rough week and needed AAA 3 times!! Only had one small glitch when an outside contractor was sent to my former address. But when I made a follow up call they were there very quickly. AAA has always been a lifesaver for me and my 23 year old truck!! 17 year member!!

Fantastic experience: The fastest service I ever had in and out in 10mins4

Fantastic experience: Great experience!! Auto Club has been newly renovated and looks brand new & inviting. Went in to get my car registration tags and was in & out in 15 minutes .

Fantastic experience: Great, fast service. Went in to pay my reg and was out in 15 mins. Friendly efficient staff.

Fantastic experience: Out if town. Had crack in windshield, They sent Safelite out right away and fixed it .

Positive experience: Woman at the front desk was quite obviously menopausal or just hated her job. She was rude with glasses and middle aged. She wasn't specifically rude to me as to the woman behind me. Ridiculous people call that customer service.

Fantastic experience: Great service, quick and easy. Went a couple of weeks ago. There's a line (socially distanced) to get in . Everyone is masked. Someone asks you what you need and advises on what you have to have to get it done. You go in only when there is a rep ready to help you. You exit the building at the other end so you don't pass anyone on line.

Positive experience: The place opened at 1000 on a Saturday and there was a line. Great service, but let customers use the bathroom. I drove an hour. Have a heart.

Fantastic experience: Always very helpful and friendly.

Fantastic experience: If you have a question or you need help this is the place to go. Delightful staff. Highly recommended for any kind of insurance as well

Positive experience: Always have had very good experience With their services.

Fantastic experience: Well there's really not much going on with all these restrictions. I'm just going to pay my bill, but yeah, I like that place a lot on Farrell Avenue Federal Drive, whatever it is. Thank you.

Fantastic experience: I had the best experience at AAA , the one on Farrell. They were so nice and helpful. I would give them 5 stars and recommende them to everyone. Great customer service. Thank you.

Fantastic experience: Convenient and fast way to deal with DMV issue.

Negative experience: It started when I was called.The lady rolled her eyes at me and she told me everything that I had done wrong.I left and came back when I was being help by another employee.The same lady was being rude to onother customer.The customer told employee that if she didn't want to work to go home.Im glad someone said something.

Fantastic experience: Went to pay my AAA Membership and I met James. James was outstanding, took that extra step to help me pay my bill on time. James is totally awesome, thank you very much James.

Fantastic experience: Great, DMV Services!

Fantastic experience: The service came fast. The technician was very professional. And he had me back in my car within 5 minutes. Thank you.

Fantastic experience: Wonderful. Got my 12x8 trailer registered in a super quick and easy meeting. No more pressure towing it down the street and.

Fantastic experience: Great customer service. Always so helpful. Now I know they help with travel plans, this travel writer will be using that service too. Oh yes, can praise them enough for getting keys out of a locked car.

Fantastic experience: Friendly fast efficient service! Great place for all your travel needs!

Fantastic experience: I love my AAA insurance. My agent is ALWAYS so helpful and quick!!

Negative experience: I went in to get auto insurance on three different vehicles and catch up on the registration on them but the lady at the counter said that their DMV services aren't available for those who have their auto insurance. As she put it "it doesn't mean anything to have AAA auto insurance you need to have their Auto Club membership to use their DMV services." Taking her advice that "AAA auto insurance doesn't mean anything" I will be going elsewhere to get meaningful auto insurance.

Negative experience: It has not even been a 1 star experience. It has been more like a 0 star experience. They dont take cash for DMV things and dont tell you why and magically my registration abd tags fee went up in the time that it Tom to get my car smogged so I have spent already around $500 and 500 hours of my life dealing with just getting my car registered. Never again will i come here for this

Fantastic experience: I like the new Coivid pandemic requirements setup. There are no more waiting seated, instead a six feet distance line. The DMV and other services now are more efficient than the way it was before.

Fantastic experience: Very nice employees, such a great service, saves so much time! Dmv would take a lot longer

Fantastic experience: They don't make enough stars for this company! Incredible attitudes and customer service.

Negative experience: I called and left a message for insurance and no call back. Disappointed.

Fantastic experience: Quick, efficient, and very friendly. It's our go to spot for DMV services.

Positive experience: The wait was too long to be turned away and told to go to 'dmv'.

Negative experience: Not helpful...Had no brochures on Grand Canyon or Death Valley..Front desk said they never heard of Death Valley..

Fantastic experience: Been a member for more than 20 years. I have NEVER been disappointed. Renew my car registration. Excellent. Excellent.

Fantastic experience: They are great fast and helpful

Fantastic experience: AAA always si much easier and faster than DMV. just remember they dont accept debit cards, which is silly!

Fantastic experience: I appreciate all the assistance and great steps taken to ensure client safety. All was quick and a wonderful experience. Thank you to all the staff for providing excellent customer service. Cheers!

Negative experience: The car insurance quote they gave me is more than 50 percent higher than what I got from one of the big insurance companies. Now they keep calling me, sometimes more than once a day. I was shocked at how high their premiums are. I will never even talk with a company that charges this much.

Positive experience: Helpful and covid safe. Beats going to DMV.

Fantastic experience: Always a pleasure going here. Great customer service.

Fantastic experience: I've loved AAA my whole life they are definitely life savers when bad things happen to your car AAA comes to the rescue. If you weigh the cost of membership vs. all they offer and do for that little amount of yearly money, it's a hands down win and worth every penny of the membership fee.

Positive experience: I have to give them 4 starts. I really like and we use their services a lot. BECAUSE corporate hasn't changed the phone message and in January we had a time sensitive issue for a notary, the message told us to go to the AAA office. Got there and they turned us away because we didn't have an appointment. It took us many days to schedule a notary appointment. The reason we wanted to use that service is because we needed 6+ signatures notarized. We have a Premier membership so to get all the notarizing done it didn't cost us anything, but in the open market the charge would have been $15.00 a signature! I have been a member since 1987.

Fantastic experience: Very professional and very helpful.