AAA - W.T. Harris Blvd

Fantastic experience: I would recommend that everyone come to this AAA because of the following experience. Additionally, I can tell that his Assistant Manager, Daniel, follows the same excellent mndset as well. “Mike A”: I actually requested that he be the one assigned to take care of me, because from his first “hello” I could tell that he had the manner that would be best for me in such a distressing situation: He was kind and friendly, consistently and respectfully tolerant as well as considerate. I did not know then of his extensive knowledge in the automotive field that would end up being so helpful to me. He is outstanding and can explain things well so that someone inexperienced may get the understanding needed; and he never tired of my questions - and I had several of which I was seeking in-depth responses and his way of maneuvering through each point was impressive. I am sure some of my concerns were silly and yet he dignified me, conveying that everyone is important - how nice. Mike A is absolutely excellent. In his position as Service Advisor, he is most effective. Not only does he know how to treat customers but he knows auto inner-workings so well that he can just step you through things naturally. He very quickly builds your confidence in the team of mechanics which is important too: He is a true team-player which is key in his role. This gentleman is an asset to AAA, and because of him, I will return to this location with my vehicle(s) and recommend the location to others. He deserves the highest Kudos because of his amazing personality and his expertise, professionally presented. You at AAA can know that when you leave him on the job, your customers will be very well taken care of, whether they come distraught or irate, they will leave calm and satisfied due to Mike A - and I do not flatter or embellish, he is great. Thank you for the privilege of getting me exposed to such good that is rare these days.

Positive experience: The team at the shop took great care of me and got my old truck back on the road in a day after my cooling system had a catastrophic failure. Easy to work with, and they kept me updated several times during the day about when the mechanic would be finished.

Fantastic experience: My car would not start, the team here tested the battery and showed me, by jump starting the car, that the battery was the issue. In no time, they replaced the battery, and I was back on my way. Thank you.

Negative experience: Absolutely the worst mechanic I've ever dealt with. Take a car in for an oil change, absolutely nothing wrong with the car, and leave with a $4700 estimate for unnecessary work (verified by a reputable mechanic). Will NEVER recommend AAA to anyone.

Negative experience: Totally Untrustworthy, every time I took my car there to address one issue, I had to take it back for a different problem. As if they intentionally mess with other areas in peoples car so you would go back. By now I have spent thousands of dollars in this place. I learned my lesson a little too late but, never again. I Do Not recommend.

Fantastic experience: Went there for some minor work on the car. Glad I did. Very professional and friendly service.

Negative experience: Rudest guy ever at the front the bald guy with glasses was no help at all and wasted our time also acted like he had better things to do than to help us out. If I could give negative stars I would.

Negative experience: AAA could be the best car ins. in the Country, but at this location the customer service agent wasn't at all a nice helper, it's like they don't care about some issues when one removed a car from your police and still been charged montly,

Fantastic experience: I just became a AAA member today and received excellent care and customer service from a phone call to in-person engagement!

Positive experience: Good service, clean and comfortable waiting area!

Negative experience: Tanya Thornton the insurance agent was very unprofessional today. I started a policy today using her as an agent and was told that all forms needed would be sent to DMV and the declarations page would be emailed to me. I specifically told her I was going to the DMV today. She supposedly sent the DMV form over around 1:30. I called at 3:50 due to not having the declaration page in my email and was told by her that she was sending it over. Instead she completely left the building and didn’t send the declaration page. Meanwhile I’m at DMV and she hadn’t sent the FS-1 form either. Mind you I stood in line at DMV and didn’t get seen until 4:30 pm. Their office is only 10 minutes away from my home and 12 from the DMV. I got to the office around 4:42 to discover she had already left for the day. Completely neglected to complete her job”s duties which was to send me and the DMV the necessary documents needed. Her co worker was very helpful I wish I knew his name. I called the customer service line and received everything I needed in less than 2 minutes. Something she could have done when I paid the down payment and signed the documents around 1:30-1:45. I don’t recommend using her as an agent.

Negative experience: TERRIBLE! Threw parts and money into my truck witch didn't fix it! I already replaced those parts and advised them before they worked on it. Not a trust worthy place, better off using a dealership for those prices!

Negative experience: My car is battery died and wouldn't jump start, so roadside service told me to this car care center. Car care center only tested my fuse box and suggested endless further diagnostic tests until the issue is found. Claims it to be a major electrical problem. I have my car towed to a local Firestone for a second opinion and hopeful actual diagnosis. Turns out, I only needed a new battery. The car care center never tested anything other than fuses. Never even moved my car from where it was dropped off to them. And charged me $158 for nothing .. 10/10 DO NOT recommend.

Negative experience: Perfectly nice team, and there's nothing wrong with their quality of service, but I could've gotten the same work done at a wayyyyyyyyy cheaper price. You win this time AAA!

Negative experience: Worst service ever they used to be great like a year ago not sure what happened. My vehicle was scheduled to be picked up on Saturday not only did they not call me, but when I drove my vehicle off something else happened. Had to take it back to the shop only for another whole week goes by. They never called my back once to give updates. I literally had to stalk them just to get updates on my on vehicle. I wish I could give negative stars.

Fantastic experience: Went for a international drivers permit. Really quick and all smiles.

Fantastic experience: The visit was random, and midday. But Mike "squeezed" me into a brisk schedule and my truck got a much needed inspection and maintenace, which was accomplished within a couple of hours. Very well done.

Fantastic experience: Share detail referencing battery issues. Very knowledgeable and reliable, helpful and extremely great personality. Thanks

Fantastic experience: Great service. Helpful and friendly staff. Easy appointment scheduling by phone

Fantastic experience: I've been taking all my vehicles here for basic maintenance services, oil changes, tire rotations and balancing, etc for years. Always have had super nice and prompt service, friendly staff at the counter. Have not had any issues with after the service with misplaced parts or caps left unclosed as you sometimes can get with those quick places. Will continue to bring my vehicles here with this staff in place!

Fantastic experience: The car care center guys are so knowledgeable and helpful. I thoroughly enjoyed my time there and the interactions with all of the employees

Fantastic experience: Best customer service I have ever experienced! Always take care of my needs!

Negative experience: Mike in customer service was condescending and rude. Don't recommend dealing with him.

Fantastic experience: They're always friendly and knowledgeable! They've helped us out a lot, we appreciate the hard working crew here!☺️

Fantastic experience: I had a last minute car window emergency on a Saturday. There was only 30min left before AAA closed, and Daniel went above and beyond to help me. It was raining and my drivers side window was stuck down, with no way to grab it. He took apart my door and slid the window up, till I could make a later appointment. Thank you so much Daniel! I greatly appreciate it!!

Fantastic experience: Super friendly and professional from front desk to s rvice tech. Helped me with diagnosing bolt in my tire. It was 5 pm Friday Labor Day weekend. They were all booked so i had to find tires elsewhere so i wouldn't be stranded. I have also used them for new a battery.

Negative experience: I'll preface this by saying that this could 100% have been an isolated incident. But my experience with this shop couldn't have been worse. I inherited my car from my grandfather. It had an immaculate record, and was running perfectly fine. Then, the engine just shut off. Bummer. I get AAA to tow it to this AAA Repair Shop. First, they told me it was the throttle body. $1800. If that's what it took, fine. The car is barely worth twice that, but I'll do what I have to. Then they said it was the computer and it'd be another week and another $500. Long story short, it took them OVER A MONTH to get the car running at all. Then, they tell me 4 of 6 ignition coils had melted and there was a misfire in one of the cylinders. Now, I'm no expert...but clearly, neither are they. If my car had 4 melted ignition coils and a misfire before it stopped working, it would've spat out a check engine light and a code at some point. Keep that in mind for later. So they try to replace the fuel injector for the misfiring cylinder twice. Another week. Then they send the computer back to their rebuilder. Another week. He finds a bad solder joint. They get the computer back, put in some miles, and it's working. Great...after almost 2 months, I have my car back. THE DAY AFTER THAT, with less than 30 miles driven from the shop my check engine light comes on. Both of my catalytic converters have failed. Leading cause of that? Unburnt fuel leaking from an engine misfire/bad fuel injector. This is a problem that should've been caught, anticipated, or at least checked either by AAA techs or by the 3rd party they used. I called them and said that IF THE ISSUE was unburnt fuel clogging and destroying the catalytic converters that I'd had replaced LESS THAN TWO YEARS AGO, I demanded it be paid on their dime because it was a direct result of their/their 3rd party's incompetence. I was told "that doesn't sit well with me", but that they'd be glad to take a look at it for no charge. That's like kidnapping a child for 2 months, I pay a $2,600 ransom, and I let you know that you traumatized my child, causing more damage. Then you say you'd happily take a look at my child, then charge me to fix the damage caused. Hard NO. So I took it to a more reputable shop. Turns out, while they were holding my car for almost 2 months, charging me $2,600 for it, they also: 1. Killed both catalytic converters, causing more than $2,600 in damage 2. Missed or caused (genuinely not sure or interested which) a coolant leak, requiring my radiator to be replaced (confirmed by multiple shops). 3. Missed a crack in my exhaust, causing emissions issues. 4. Missed or caused (genuinely not sure or interested which) leaks from valve covers, both of which need to be replaced to avoid further damage to engine/exhaust system. All told, I gave this shop nearly 2 months' time with my car and $2,600. In return, they gave me a car that worked fine for ~30 miles, then needed roughly $4,000 in additional repairs, some of which were directly caused by the actions of the AAA repairmen and their 3rd party partners. And when I asked them to cover damages caused by their repairs, ONLY if it could be reasonably assumed that the damage was caused by their repairs, they told me it "didn't sit well" and they had no way of telling if it was caused by them or an older issue. They actually insinuated that having 4 melted ignition coils, one (maybe?) bad fuel injector, and a misfire, might be an older issue despite NO Check Engine light ever showing before the car stopped running. I was never angry or aggressive with anyone there. I'm sure they were only working to the best of their ability, and I appreciate that much. There's your one star. But if you're out of your league with a certain car, admit it. Don't cause nearly twice as much damage as you repair, then deny responsibility. If I operated a business like this repair shop, I would be embarrassed to the point of shutting down. I've been a AAA Gold member ever since I started driving, and I'm cancelling my membership because of this shop.

Fantastic experience: They've been very honest, communicative, transparent and helpful.

Negative experience: I'm sick today. I was running late 15 minutes. With an attitude they say oh you have to wait an hour to 2 hours from my original appointment. My doctor's don't even act like this.

Negative experience: Would not install new, in-box parts I brought. Obviously (in my opinion) so they could sell marked up ones instead. As a long time AAA gold card member I am incredibly dissapointed.

Fantastic experience: Fast, friendly and the young lady who helped me was so happy it made my experience excellent.

Fantastic experience: Was able to pinpoint problem and fix within a reasonable amount of time and at an affordable price

Fantastic experience: Have been a customer for years. Shout out to Mike who goes above and beyond for customers!!!!

Negative experience: Had a vehicle towed. Only had a bad ball bearing. They destroyed my transmission and refuse to take responsibility for it

Positive experience: Requested oil change, tire rotation and state inspection. Check in was quick. Vehicle was ready when expected. Only negative was oil on bumper and front grill. Also oil dropped on garage floor overnight. The service tech should have spent a few seconds to clean up properly. Apart from the mess it creates a bad impression.

Fantastic experience: AAA did a great job inspecting my 2019 Ford EcoSport S. Thank you guys

Negative experience: did not put air in tires as i requested. they told me they would & when i picked the car up was told they did. warning light came on at the start. tires were about 10 psi under.

Fantastic experience: A/C diagnostic and refrigerant top-off was reasonably priced and service was courteous.

Negative experience: I came here to buy a tire for my car nothing fancy / new. My tires are basic common tires you can find anywhere. They tried to charge me $355 plus fees for a tire i know i could get a lot cheaper. Their prices are super sketchy. However I was in a really tough jam because I needed to get to work (medical personel). My husband decides to go there for me and they say 200$ now (how odd, money hungry, and look at that price drop). We take the 200$ even though thats still pretty much extortion. On top of that they say they have to order my tires bc its not in shop and it'll be here sunday (3/19); come to find out they're closed on sundays ...So now in addition to punching the air im still a sitting duck. Unless you have no other choice i'd steer clear .. bring someone with you ..

Negative experience: My husband and I had a 10:30 appointment this morning (2-23-23) to have the battery check. We waited for about 2hrs when Michael told us that they had checked my car and said it was the battery. He gave us a moment to discuss the option to replace it or not. We gave him the okay to replace it even though it was pricey ($531). We waited for another hour and some. I went to see if it was ready( assuming it was) another service writer checked on the car. He said that they haven't started on it yet! A 10:30 appointment lasted until 1ish. We left with getting it done because husband had to go to work. Got a phone call from him saying the technician quoted me a price for someone else's black BMW. My car is white. What ! Wasted ALL that time for nothing. I am not understanding how this could've happened. Feeling sick about this place.

Positive experience: Very friendly technicians. Good work. Trust them with my car repairs

Negative experience: Don't waste your money. I went here and was nickeled and dimed. I went to a smaller local shop for a problem that AAA laughed at. Turns out AAA put the wrong spark plugs in my car and it was causing a misfire. Worthless!

Fantastic experience: i had to get some unexpected and expensive work done on my car and Michael was extremely patient, informative, and kind. Additionally whoever worked on my vehicle went out of their way to fix a loose piece in my car which they didn’t have to. The professionalism etc I experienced will definitely have me coming back I appreciate everyone who helped!!

Negative experience: The staff at this location was very unprofessional and passive aggressive to my friend. She is nonconfrontational, but as a young woman in a new city desperate for some help with something as complicated as a vehicle, it is nice to be treated with respect. When talking on the phone, they mockingly laughed at her and blatantly disrespected her. She had also already received diagnostic services at a different location, and was simply reporting them, which they dismissed and tried to overcharge her for a service that she had already completed. The other locations would never and we are extremely disappointed. Do better to serve the younger generation.

Negative experience: Even though I had an appointment, my car was there for 3 days without any service except diagnosis test, which is very expensive even for AAA members. Zero communication from the staff. I picked up my car on day 3 and took it to Woodies in Mint Hill.

Positive experience: The service is good but the prices are way too high. Always get a second opinion on any repairs they say you need for your car. It's happened twice to me, they said one thing, I get another opinion and it's not what needs to be done. Women watch out for this game. It will cost you!!!! Try to take someone knowledgeable about cars with you.

Negative experience: I booked online a week ahead. They called me 10 minutes before the appointment while I was in the car almost there to say that they will not do the state inspection.

Positive experience: Service is good as Mike has always taken care of our auto needs. AAA has raised it's prices. Doesnt seem like a good deal any more with membership pricing. Not sure what good being a AAA member is worth it.

Negative experience: over charge over charge over charge general manager bout useless as well as there knowledge would not recommend to anyone stay away!!!!

Fantastic experience: My '85 Bronco broke down when I was visiting Charlotte and I had it towed here. The staff were friendly and accommodating, and they fixed the problem within 24 hours for a very reasonable price.

Positive experience: Great service. Clean area and reasonably priced.

Fantastic experience: Was towed to this location by AAA after some unknown issues with my car, was called the same morning with an estimate on how long it may take for my car to get looked at. They ended up looking at it sooner than estimated and we’re able to replace the alternator and battery the same day. Mike was great to speak with, very polite and kept me informed throughout the process!

Negative experience: They did absolutely nothing to my vehicle although it was still covered under my 6yr warranty. The guy I spoke to there was rude, unknowledgable and down right insulting. They had my car for 6 days and didn't have any info on my warranty even though I purchased it through AAA roadside. I did ALL the work on providing them info they already had & when I got frustrated he refused to replace my warranty covered battery and then tried to charge me "fees" when I asked for my vehicle to be towed back to my home. I believe his name was Mike. All & all THE WORSE EXPERIENCE!! And I had to pay for a rental while they did NOTHING to my car.

Fantastic experience: Easy to schedule, kept me informed during the service and very friendly.

Negative experience: AAA had my truck for 5 days, I got charged over $400 for nothing to be done. Took my Truck back and brought it to a Dealer and spent $110 to get it fixed. It was one bad wheel sensor. I will not be taking my Truck back to AAA with inexperienced technicians and front desk people who make false claims. Seemed to only care about charging me more and more money.

Negative experience: They told my college age daughter she needed to replace the engine for $5000. Took it to our regular mechanic and Greensboro and were told to just change the oil type we are using. I feel like something shady is going on at this location so beware.

Positive experience: I went for a vehicle inspection and the wait was over an hour and that's with an appointment. I would just advise customer service to let customers know when they make an appointment that the wait will be about an hour or so. Other than that the service was great and I would recommend AAA to my friends and family.

Fantastic experience: Great customer service. Not only did they fix my alternator, they suggested other things that needed attention.

Positive experience: First time at this shop. Very friendly and professional staff. Got a battery with a 6yr warranty....where they do that? Right here!!!

Negative experience: They always want to add on other services that's not required. Cabin filter, air filters that's already replaced. Took more than 2 hours for an oil change, the manager was reluctant to honor the tire rotation, and complete required digital checks No top up of coolant, water, all fluids. Staffs are just sitting around not working ...

Fantastic experience: A couple of days ago, I visited this AAA for assistance regarding our battery. Dave was the agent who assisted us that day. Our interaction with him was incredible; not only was he knowledgeable and willing to share tips to best inform customers, his upbeat yet relaxed attitude was warm and welcoming, very professional! I always do business at this AAA location because of prior excellent customer experience, and highly recommend it for any auto needs.

Negative experience: Called in for an appointment and told the lady who answered the phone I was having problems with my power steering. I had my car towed in. Got later in the day so I wanted an estimated time. The site told me that it will be next day, thinking that the work may take that long. Over 24 hours after my appointment time they call me with their diagnostic and then says they are not capable to fix my car. I asked why did it take so long to tell me that and was told that they had a lot of cars to go through. I mentioned my appointment and was told I called the oil change line. My impression of this facility is that they are not organized nor professional. Took it to another shop with no problem.

Negative experience: I watch my technician walk around talking with other technicians instead finishing my car . I was there for 2 hours

Fantastic experience: It’s being able to trust your mechanic to fix your vehicle and not empty your wallet for me!

Positive experience: The manager Mike was excellent. The mechanics, not so much. I observed them spending more time socializing and on their phones than working on my vehicle. A simple oil change and inspection took 2 hrs. and I had an appointment. All the men, except one, were gathering around talking about what, I don't know. There was one young African American male that did more work than all of them put together. As an AAA member for over 30 years and my first visit to an AAA car care center, I was definitely disappointed in my first and last experience.

Fantastic experience: I was able to get in without appointment and get my Inspection done. It took less time than I was told which was great.

Negative experience: Price was double the price it should have been. They quoted $1300. I towed my car home to my mechanic. My mechanic completed the same exact repair that AAA said they would do. It came to $600. The little punk millennial answering the phone was rude and unprofessional. He even hung up on me when I asked to speak to his manager. I DO NOT RECOMMEND this AAA service station at all. Pretty corrupt!

Positive experience: This place has very friendly service and a claim facility as well as do the work that they say they're going to do. I always come back here because of the service.

Fantastic experience: Great customer Service and car care. I would definitely recommend anyone to bring their car in with A 1 service in deed.

Negative experience: My husband went to this location for an oil change and yearly inspection. Background information: The car ran smoothly but they informed him that he needed certain procedures performed before passing. They also recommended brake work. After his first visit to the shop the car shuts off. Technical difficulties aside, a visit later it passed inspection and the brakes sounded and felt better. Only when the car shut off again and the check engine light came on did he return for more assistance. AAA is very familiar with our vehicle at this point, my husband has spent a minimum of 6 hours in the shop(the vehicle much longer), as his latest appointment was the fourth in the span of two weeks. Foreground information: This appointment with them was at 10:00am on Tuesday. They relayed that it should be done the same day(as they'd been working on the car intermittently for hours now). They sent him home via Lyft and said it should be done by the end of the day. That time came and went. They later assured us we'd have our vehicle by Wednesday afternoon, it still wasn't ready. I called, frustrated and hoping for clarification. I ended up speaking to a gentleman named Dave. Dave was short with me and mentioned that Jason was working on several cars and they have no idea when they'll be done and couldn't tell me what went wrong, just that "It will be done by the end of the day"...again. As I write this review we still don't have our car back.

Negative experience: Vehicle not repaired properly and must return to correct. Service was to replace a gasket so oil would not be leaking on alternator. Shame on me for not insisting the car be checked before I left location. The engine light displayed on dash when I started car after the engine repair was completed. I witnessed how the engine light can be reset as if there are no other engine problems. I was told to bring back if engine light displays on dash. On my way to work hours later the same day engine starts to skip and engine light is on dash.

Positive experience: Good service took 2 trips to get everything done. Place was clean. Personnel quite cordial and helpful.

Fantastic experience: This company is the truth! They stand by their service and come to the rescue! I highly recommend to become a member! It is definitely worth it!

Negative experience: Took my minivan to check the tires as I suspected an air leak as I had to fill up every 2 weeks. They took an hour to look at it but found nothing. They just provided quotes for new tires. Took it to BJs tires service and within 5 mins they found the nail and patched it. I wouldn't take my vehicle for servicing there if this is the quality of service they provide.

Negative experience: These people had terrible customer service and are bold face liars. If I could give them zero stars, it’d still be too much. My car was towed to them via third party AAA driver on a Wednesday evening. The next day, I went to drop my keys off and the front desk clerk informed me that more than likely it will not be touched unless they had time. Cool. I was then told they would get to it on Friday for sure. I said that would be fine. Friday comes, no one called me the entire day. I finally called at 3:30 for an update and was told now they wouldn’t get to my vehicle until Monday. Not only did they not communicate their intention to push my vehicle’s service behind, this “man” also proceeded to argue me down! He became insistent that he didn’t set that expectation of time, making me sound like I was making it up. I do not appreciate being treated like this and they never have to worry about getting any business from me. I wouldn’t recommend anyone patronize this business if you care about your money and your time.

Fantastic experience: The front desk agent was helpful. They explained everything well.

Fantastic experience: I have had my Toyotas serviced at a Toyota dealership for most of 25 years. I am extremely nervous about being over-charged and poorly-serviced by independent repair facilities. I had a frank discussion of my concerns with a service rep on site at that AAA car care center named Mike Alexander. He seemed honest, forthright, and trustworthy, and addressed my concerns. I got a front brake job at a lower price and much faster than I could get at the dealership, and will return for service as needed in the future. Highly recommend!

Fantastic experience: I came to this AAA location for an international driver license and the customer service was excellent.

Negative experience: Poor communication. Did not receive printed diagnostic report and no one went over issues they found nor offered any solutions to repair.

Fantastic experience: Great service. Very nice lady working with us. She gets 5 stars

Negative experience: Been here prior but today they were unprofessional and this should be unacceptable for such a big company. Dropped my truck off at 11am for a 1 hour oil change. Called around 2pm to find out if it was ready. Was told it would be done by 3:45pm. Showed up at 4:15pm, and got my car back at 5:15pm. I missed my prior scheduled engagement. While cashing out, they said I owed $20 more because my car takes more oil but the reason I go there is for the discount. At the end I could have went elsewhere and paid less for less time. No one was sorry for keeping my car all day. No one was apologetic for having me wait all day. They could care less. Will never go back to that location. Just terrible.

Positive experience: After waiting for 1hour to get a toll truck I was there for over 2hours waiting After I said I wanted a toll truck to just take my car to my house was when they jumped and got my car into a bay and started working on it.

Fantastic experience: Mike didn't skip a beat he kept me updated on everything very professional know his business I will most defly be back because of him Thanks Mike!

Fantastic experience: My AAA rep was great. The shop was top notch. He communicated with me, charged little labor. All of the parts hadn't arrived & it had been 3 days. Apparently the holdup was with FedEx. The parts were in Raleigh, just 2hrs away. By Fri. I had to pay a car rental from Hertz at $75/day (the 1st/last time I'll use them.) Hertz needs much improvement! They were 15 min away & said they'd pick me up but didn't. It was now 4:30 pm. AAA got me a Lyft to Hertz! On the phone, Hertz said I'd have a choice of cars, but when I got there, they said they only had one base level Corolla. There were dozen of other cars on their lot. How could all of these cars be unavailable? I got to Hertz well before 5pm & their phone rang. I heard the manager tell his employee not to answer it. They closed at 6pm. This is no way to run a business.

Fantastic experience: Polite staff. Clean facility. Made my car sound and feel new again. It looks like they even washed it

Negative experience: Stay away from this place. They overbook, claiming that you have an "appointment," only to have your car sit in their lot for most of the day. Then, they incorrectly (intentionally or not, who knows) misdiagnose your issue. They charged me over 1k to fix an oil leak that, 3 weeks later, still leaks "residual" oil. Stay especially far away from Mike Alexander, in service, who moves like a sloth and  has zero people skills.

Negative experience: My son called Triple A Battery 4 days ago because his car wouldn’t start. They sent a battery specialist who ONLY deals with batteries and that person told my son his battery didn’t need to be replaced it was was at 98%. Fast forward to today-it needs a new battery and positive terminal and wiring totaling around $350. Also , they told him that he needed an alignment and he just got one FROM THEM 3 weeks ago, b/c they told him he needed one then. Apparently, the technicians always put that as a “reminder”. So who’s to say he needed the one 3 weeks ago? They don’t even look at that unless that’s what your car is brought in for! They told me to disregard what THEIR colleague-the battery “specialist” said. To me, these are misleading, deceitful sales tactics designed to upcharge unknowing customers. Then they tell my son to pick his car up because it’s “ready” but don’t know if it will even start… this was the worst experience! Truly disappointed in Triple A.

Negative experience: Terrible staff and management, extremely rude and unprofessional, bottom of the line location, however they’re top notch scammers. Avoid this location and these people at all costs to avoid a headache.

Fantastic experience: I arrived without an appointment because I was having trouble starting the vehicle and I did not want to turn it off in case it would not start up again. They quickly took the car in for diagnosis and determined a new battery was needed. I was soon on my way again after only waiting fir a few minutes. Great service!

Fantastic experience: Dave Fuge helped me with my service. He was amazing. He listened to my issues and responded professionally and pleasantly ( two qualities that are rare these days). I am somewhat of a car guy and was relieved to have someone that was a trained professional car expert working on my car, not just some guy with a job, like most places. Not sure who the technician was but the work performed was excellent, completed when I was told, and didn't hit me with the usual extra expensive "emergencies" associated with most garages. Cudo's to this place, they will have my business for a long time to come

Fantastic experience: Tire blew out on I-77 on a Friday night - actually AAA towing was miserable - took hours. However, they took car to this shop and I talked to Mike the following Monday morning - from afar we worked out the car did need two tires and an alignment - all done in just a couple of hours and car ready to pick up. Still have body work to deal with but much appreciated their getting the car back on the road so quickly.

Fantastic experience: Very fast and courteous.checked the chevy dealer they charge more for my brakes.so again it is

Negative experience: I set up appointment for oil change, fluids topped(washer fluid) air filters to be changed and wheel alignment. Called the particular branch to get a quote on everything to be done and the oil change process, where I was told that during the oil change the tires are looked at to be rotated, balanced and or aligned as well as other request that I’ve selected to be done via online. Got the car and only thing was done was the oil change that’s it. It’s like nobody took time to look at request from online and rushed thru my work order due to appointment being set @4:30 pm on Friday and employee’s purposely committed to hurrying thru work order and ignored the fact I wanted to get a wheel alignment with new air filter as well. But instead gotten a service that I could’ve done myself and a argument with employee about what/who I talked to about appointment that I set up via online and then called to confirm. I’m highly upset b/c I now what exactly I set up appointment to get done and still have to find time to get something done that I’ve requested already again

Fantastic experience: Very good service! Appointment time was on time. I would recommend this location friendly and prompt.

Fantastic experience: Stephen Lane is an amazing agent. He helps me a lot and he is nice to work with. He is very good at explaining the tiny details in my policies and makes sure that I know everything before making important decisions. This is the best AAA agent I have ever worked with!! Definitely recommend 10/10!

Fantastic experience: Everything and everyone was professional. I told him this was the same issue I had a couple months ago so instead of taking my money he advised me to check the warranty with the dealership. Saved me from spending another $400.00

Fantastic experience: I went to this places for car inspection, and they was so courteous, professional and on time!! Place clean! And the guys has the uniforms clean and professionals! I will recommend this place and definitely I will come back for any other issues with my car!

Fantastic experience: They always go beyond the routine of why you came there. I can't understand how a 5 min. oil change can render a complete evaluation. The additional things I needed was shown to me as proof that the replacements were indeed necessary. Recommendations are always included.

Fantastic experience: My alternator was going bad while traveling home from Florida. With seven hour drive left they rearranged their schedule to get us fixed before closings. Got us back on the road in under three hours. Awesome service.

Fantastic experience: They kept my appointment and was on time and it didn't take long at all. Great service