AAA Pleasant Hills Insurance and Member Services

Fantastic experience: Not my first time using them to renew my driver's license and they didn't disappoint. In and out in 5 minutes. Reception was friendly and made sure I had everything. The photo lady was great. Now, this AAA is about 25 minutes for me one way. Why do I keep going there? Because I've been to the DMV, and I've been to other AAA's. This one never has a wait and everyone is always super friendly. I called this morning for the hours, and she gave them and made sure I had everything I needed so I didn't drive for nothing.

Negative experience: Website says open till 6pm. Arrived at 4:18pm and was told they could not renew my license b/c Harrisburg closes at 4:15 and "so do they".

Fantastic experience: Went in for a title transfer, Kimberley (with an -ey!) was extremely helpful, knowledgeable, and fun to talk to. She made the whole process easy and fast. Would recommend this location any time.

Negative experience: Went here to remove a name off a title. What an experience and I’m not talking in a positive way. I guess we got the new employee and I get everyone needs a chance to learn. But this lady really needed someone to sit with her and walk through everything instead of leaving her on her own (asking questions to another employee). It took over an hour. She didn’t know that removing a name off a title you just treat it as a gift. I knew that much. She tried giving me a license plate for a truck. I corrected her and she giggled. Kept asking where we all needed to sign and would forget right after asking. Screwed up the prices over and over. i hope im driving a "legal" car. I keep waiting to get pulled over or get a crazy bill from PennDot for AAA mistakes.

Negative experience: Don't go here for a car title transfer. They have no idea what they're doing.

Fantastic experience: Nice, professional, informative, fast.

Fantastic experience: License renewal was super easy and fast, also every employee I interacted with was extremely friendly and helpful.

Positive experience: Service here may vary (as it does in other stores/offices), but I was very disappointed in the service I received when inquiring about completing an identification form for displaced residents (i.e., currently no street address). Offices are clean and organized. 10/29/24 I should add that I have been a AAA member in the past when I owned a car.

Negative experience: Never written a bad review until now - awful experience.

Negative experience: Well I been with aaa for 29 years instead of me going to there every year to pay my bill I told them to take it out of my bank account instead of me going there gave them all my info for the account they never took it out so disappointed never had a problem with them nobody gave me a straight answer when I called

Fantastic experience: Great service everyone I go there.

Fantastic experience: We had to switch 2 car titles and buy a new license plate and everything was dealt with quickly and easily.

Fantastic experience: Very quick. I was ready to be there a while. I needed my license printed. I was there for less than 10 minutes! Very nice staff.

Fantastic experience: Very good

Negative experience: Super nice receptionist but drove and got stuck in traffic to only find out the driver license is only open till 4 when website says 6. your open till 6 why can’t the drivers center be. I mean there are people that still work till five..

Fantastic experience: I went here today to complete a title transfer. Miss Darlene helped us out and was an absolute peach! She was totally knowledgeable and processed us very quickly. She was so kind! I was even talking to my friend who was transferring the car to me and I noticed a little poster on the wall about fish that interested me. Darlene produced a fish and wildlife magazine that I was able to take home with me, that contained the poster I was admiring! It's such a neat little magazine and I learned a bunch of neat things. Back to the actual place.. Bonnie got us in super fast and efficient, and made sure we had everything we needed for our paperwork. Darlene got us and within maybe 30 or so minutes. If it was longer, it sure didn't feel like it! Darlene and her peers were far more pleasant than sitting in a DMV all day. 10/10 would recommend for your titling needs!

Negative experience: I didn't have a pleasant experience while transferring an out-of-state title to PA. The lady who attended to me was rude. Their wifi was not working properly, so I requested that she do a Google search to find out the sales tax in VA. The service lady didn't agree with my request, and her behavior was rude. I have been a AAA member for many years. If this is how you respond to AAA members, it has compelled me to consider giving up my AAA membership and changing my insurance to another company.

Fantastic experience: I am a young adult who purchased their first car recently, and I did my entire transaction (car sale as well as buying insurance) right there at Pleasant Hills AAA. The entire process was so smooth and easy to understand thanks to both Keith and Darlene. They were both very kind and patient towards me and explained things in a way that was easy for a first time car owner to understand. Not only that but this is the perfect one-stop-shop to get all of your things done!

Fantastic experience: 8/2/23, 9 am: Pleasant greeting and help from the young lady at the front desk upon my arrival. Excellent, fast, efficient, knowledgeable service and help from Natalie L, Branch Specialist IV. Process to register and title my car in PA went smooth. Everything goes well when you have the proper documents and Natalie L taking care of you! I was there about 30 mins to accomplish all my tasks. Very happy!

Fantastic experience: The people there were helpful and in a good mood and it put me in a good mood :)

Positive experience: Fast and no headache.

Negative experience: It really irritates me when I call the direct line to this specific store & speak to "someone who knows" abt my specific quandary...then show up with everyone in tow & get told they can't do that! Time & aggravation! If you're "the one that knows" then why am I walking out with NOTHING & have to come back?!! If someone calls before & asks a very specific question & details, then coming in person all prepared should've been simple!

Negative experience: The woman at the front desk was rude. While walking away from her desk, I overhead her make a remark to the other customer about us trying to sneak past her. My aunt is blind and I was taking her to a seat so she didn’t have to wait in line with me. Brian in the photo center though is 5 stars. Very personable and friendly.

Fantastic experience: Great customer service. In and out for a new license.

Positive experience: I generally have a positive experience here for license updates or travel plans. Unfortunately I called 10/7/2022 and they no longer offer foreign currency exchange. This service is still listed on their website at the time this review was published. Its a shame because they offered excellent rates to members.

Fantastic experience: Everyone there was so polite and friendly

Negative experience: They charge 16.50 extra to renew pa drivers licenses member or not cool.

Negative experience: Lady at the front desk is very rude. Customer service needs improvement

Fantastic experience: Very friendly and wait times not long at all.

Positive experience: I recently went to the Pleasant Hills, Pa office outside Pittsburgh. I was applying for a handicapped placard. There were a couple of minor things wrong on the form, specifically the medical providers license number. Kimberly searched using the online data base patiently waiting due to slow computer response time. The search there didn't provide the answers we needed so Kimberly called the medical provider and got the correct numbers. Kimberly went above and beyond to insure that the form went through and that I would be able to get What I needed.

Negative experience: They take forever! Slow & they don’t know how to type address worth of anything!

Negative experience: The lady at the counter when you walk in is nasty. She is always there and always says that what you need cannot be done. She basically won’t let you in or talk to someone who perhaps knows what they are doing. Today marks the 4th time that I have called and was told that what I was asking for was doable only to find out when I get there it’s a different story. AAA is useless anymore. They can’t take driver license photos, they can’t do title transfers, their insurance rates are one of the highest quotes I got and they can’t even manage to send a tow truck when you are stranded. I have no reason to continue my 33 year membership.

Fantastic experience: I had a great experience at this location. I needed to transfer my FL plate, title, and registration to PA. Joe was the individual that helped me out and was extremely kind and accommodating. The process was smooth and fairly quick! It cost about $170 with purchasing the membership which actually saved some money. Your vehicle will need to be there in order to do this process and you will also need a copy of the title. If you own the car, you can just bring the title in but if it is still under finance, AAA will need to receive it from the bank you financed through (make sure you do this ahead of time to avoid having to make 2 trips!).

Fantastic experience: Natalie and Joe at this office were more than helpful with getting the registration of my car completed

Fantastic experience: It was fast for a new license with a camera card

Negative experience: Called for a flat tire at 12:19 pm, recalled 2 hours later - " on way", cancelled at 3:10, received call at 7:15 - we are here, where are you. Was not at home. No service at all.

Fantastic experience: Just went to get a passport photo! Great fast service. The people who helped me were extremely nice.

Fantastic experience: Very quick check in. Only waited about 1 minute for service. Just needed something notarized. Done rapidly. Both people I dealth with were very friendly.

Fantastic experience: Great service, very professional, fast and easy!!

Fantastic experience: Talk to great insurance rep Carter!

Fantastic experience: The employee that waited on me was war then helpful to my needs

Positive experience: Wish it would have taken a lot less time but the woman I dealt with did a lot to help me with my problem

Fantastic experience: Great service fast & friendly agents ready to service you get what you need done in & out great parking.

Positive experience: It's a difficult parking lot to get in and out of; it's right on Rt 51.

Fantastic experience: Everyone was so polite. I was in & out. The new building is very nice inside & set up well with big open spaces. Totally worth the extra 15$ being I am not a member & beats the large crowds that are typically in the DVM centers. Great experience!

Fantastic experience: Quick and easy and fast. Very friendly

Fantastic experience: Had to notarized some forms. Good service.

Fantastic experience: Fast service. Awesome

Fantastic experience: Only place we'll go for travel. Thanks Tracy

Fantastic experience: Great new place. Clean and well organized.

Fantastic experience: Super fast and friendly

Fantastic experience: I've been here twice to renew my driver's license. Both times I was in and out within 20 minutes. The staff has always been kind and friendly too.

Fantastic experience: Painless, quick (10 minutes) for photo license renewal. AAA+ for this location. Employees were professional and courteous. Thanks1!!

Positive experience: We were there to get my wife's driver's license picture taken. It was a quick and efficient process.

Negative experience: Rude and makes me not want to hear member

Fantastic experience: Fast n easy. Friendly staff!

Fantastic experience: Quick and fast service

Fantastic experience: The people who work there are very nice and efficient at their jobs. It was a pleasant experience

Fantastic experience: Wow. Went here with no picture card. Got the pic card, paid and got new license and was out the door in 28 minutes! Walked in at 9:02 on Saturday morning, walked out at 9:30. Great service.

Negative experience: I dont know what the old lady behind the desk name is but she is miserable. Very rude.

Positive experience: Went to this location to get my title and plates processed. The wait seemed longer than it should be, but the gentleman that helped me was efficient and friendly. He walked me through the charges clearly. It seemed strange that there was about a $50 charge paid to AAA for the service when I'm not aware of any other options.

Fantastic experience: Called to see if they take your photo I'd photo ID picture but they do not. Have been there before to get trip ticks and travel brochures they are very helpful

Fantastic experience: Went to get my photo taken for my driver's license. No wait, great service, felt welcomed when walking in. The photo taker was very nice and efficient. The greeter was willing to give help and information. I needed some info on obtaining a passport and she was very helpful, got me tge info I needed. I highly recommend this AAA. Kudos!

Fantastic experience: Chuck in the Photo ID Drivers License Center was fantastic, professional and explained everything. My son was a bit apprehensive and Chuck put him at ease and helped him through the process.

Negative experience: So this is the third and final time I've been let down and dissatisfied with the service at this location. Today I stopped in the verify I had the correct documents to transfer vehicles from one business to another around 1pm. Wait time was fairly prompt and Joe helped me. Told me I needed title to the vehicles and to contact my bank for the title I did not have. Perfect did that and returned with titles that I did have with other vehicles. Came back around 5pm. Sat down and waited a little longer this time to get service from a woman who could only renew a registration for another vehicle didn't know what/how to help me with my other business transactions. I was put back in line. At 615 mind you im the last person in the facility at this point Rebecca comes over with a poor attitude and proceeds to tell me I need several other documents to conduct my business and the she wasn't going to entertain helping me or answering any more of my questions. Then proceeded to tell me go to another notary if I didn't like her decision. What a way to loose business. The biggest problem with corporate America there is no accountability. So now I have almost 4 hours of my day taken up and was able to renew one registration for one vehicle when I have 5.

Negative experience: The website says you can buy kennywood tickets here. I went to the office to do that and was told they are not selling the tickets right now. They need to change the website. I wasted my time and gas and the receptionist didn't seem to care. Also getting into the parking lot traveling south on rt. 51 is dangerous.

Fantastic experience: Just had to get my picture taken for Driver's License. Asked lady about Real id for travel she suggested passport can get at AAA. She rocks!!! young lady who called your name very nice and kind. Fast service and these two ladies and man beside them very Professional. Give them a raise.

Fantastic experience: Very helpful and suggested things I did not even think about regarding our trip. Great experience.

Positive experience: Went for photo id to DMV part. Quick in and out. Friendly and courteous staff.

Fantastic experience: We went to the Pleasant Hills office this morning. The woman who helped us was very efficient and fast. It was a great experience. Everyone was very friendly and nice.

Fantastic experience: I only had to get a form and was in and out quickly. However, the business area was clean and tidy and the lady that helped me was courteous. Much, much better than my first experience there in 2017. ******************************** Update: I recently went there in March 2022 to have some license plate work done and to renew the registration on my vehicle. Kristie helped me in getting my new disability plates and streamlining the registration process. I arrived at 1105 and left the parking lot at 1140 with my new plates on the vehicle and my registration in hand.

Negative experience: Horrible they booked me for a trip to Vegas, I mean the flight was good but the hotel she suggested was dirty, smelly,, if you ever go to Vegas DON'T I REPEAT, DON'T STAY AT THE EXCALIBUR. MAKE SURE AAA GIVE YOU MORE THAN 1 OPTION OF A HOTEL. AAA SHOULD'VE TOLD ME OF ITS 2.5 STAR RATING

Positive experience: Good staff, professional. Great alternative to the DMV for basic services, including license renewal and replacement. Prompt too, exactly what you expect. Worth the couple extra bucks, imo

Fantastic experience: I don't know if it is typical but Saturday morning around 11 am the place was empty. I could have gotten any DMV service I wanted without a seconds wait. I got a new plate for my vehicle within 5 minutes of walking through front door. I also noticed no one was waiting for drivers license photos.

Fantastic experience: Workers are very nice .. Gives you the info you need or need to know ... N also cheaper to renew your drivers license then a messenger service !!! Awesome !!!

Fantastic experience: Great service and patient employees.

Fantastic experience: Fast service and very courteous

Fantastic experience: Had to renew my photo ID. In and out no problem

Fantastic experience: Nice, clean and plenty of space.. Fast customer service and everyone was very nice.

Fantastic experience: Very helpful and efficient service.

Fantastic experience: I realized my registration was WAY out of date ran down and John B took me immediately. Did all the paperwork and had me out the door with my registration in hand in 10 minutes!

Negative experience: Called twice now and both times the phone rang and rang. After about 20 rings I finally hung up. I know everything is mostly automated nowadays but still this is ridiculous.

Positive experience: Needed something notarized in and out very quick

Positive experience: They didn't help me well the guy i seen didnt but all the other people and the business was very nice and it didn't take long to be seen even though nothing was accomplished...

Fantastic experience: Went for pp photos. No wait, great service. Tracey was very helpful!!

Positive experience: Bit of a waiting time due to Covid-19 protocols.

Negative experience: They're taking the silly Covid thing too far and if they are going to be strict with it, then the information they give over the phone should match in-person. I called needing something notarized. Told to come right on in, no appointment needed only to be greeted by someone at the door who said no one was available right now, give us your phone number, wait in the car, we'll text you when ready. Silly. However after waiting 25 minutes outside, the transaction was quick.

Fantastic experience: Friendly professional service always.

Fantastic experience: Very quick employee Service. Everybody was nice treated us with a smile very good visit

Fantastic experience: AAA is the best way to save money on title transfers and registrations. AAA+++

Fantastic experience: I had a semi-complicated title transfer and registration, and Joe was super helpful every step of the process. It took me 3 visits (my fault, not theirs), but they kept it frustration free and even saved me money.

Fantastic experience: Got me there easily even with all the traffic

Negative experience: They couldn't do photo ID.

Negative experience: Has not provided me a good service I have never seen my title papers for my truck since I've filled the paperwork back in may at AAA and still waiting and they are not even reaching out to me to show they care no stars from me

Negative experience: Lady transferring plate for us had a major attitude problem. Rude. Will never use this location again.

Fantastic experience: We have used this location for notary services, PA Dept of Transportation services and they planned our big 2 week family Hawaiian trip years back. Everyone there is so professional, lovely to talk to and they always get the paper work done correctly and in a very timely fashion.

Fantastic experience: Went in a little after 9am on Saturday to switch my title to PA state, get registration and a special license plate. Couldn’t be happier with how easy and quick it was. The receptionist who’s name I didn’t catch was incredibly friendly and helpful and made sure I had everything I needed. Erin then took care of the whole process quickly, and was very kind throughout it all. I was in and out within an hour, even with all the different things I needed done. No lines, no hassle of any kind and some of the nicest people I’ve dealt with. So much better than going to a separate notary or title work, then to the DMV for registration. Will definitely be recommending this location to any friends that need registration or title work done!

Fantastic experience: Went inside that building in a bad mood to get my license renewed and left in a good mood because of how nice those people were. What a painless, delightful experience.

Positive experience: Excellent staff & very helpful

Positive experience: They will take ur name n # n have u wait in car n text u when they r ready. I waited about 5 mins n the whole process was quick