AAA San Jose Brokaw Commons Branch

Fantastic experience: I arrived to this location to add a family member to my car registration and to complete the annual registration. Was seen within 5min and took care of all my needs. This branch opens the earliest in the south bay. Parking is convenient. Will return here for future needs.

Fantastic experience: Was here for an International Driving Permit. In and out within 15min on a Saturday afternoon. Really friendly and helpful staff.

Fantastic experience: Arrived at 4:30pm on Sunday for my international driving permit. There was about four groups areas of me. Finished around 4:58pm. $20 fee, filled out the application (1pg), bring two passport photos, I used the extra from two years ago. You can take them at Walmart for $8 with 4 copies. Efficient

Fantastic experience: I had a good experience getting my out-of-state registration transferred to CA.

Fantastic experience: I went in to the DMV part where I was met with kindness and upmost respect. Cathy did an amazing job assisting me with the questions I did have! Would go back again if the service is as nice as it was!

Negative experience: I just had the worst experience at this branch. Overall a bad experience with AAA. I called the Brokaw branch to pay my bill and asked what will be my monthly bill coming up. They said $262. I said wait that is what I was paying for when I had three cars on my policy and I had taking it off and they still want to charge me same price. I was told it would be cheaper since I had previously payed $162 for two vehicles. The excuse was that they raised our insurance $800 annually but stated they knocked off $109, yet I’m still paying same price. They said they would call me back the next day and try and fix this after they found out I was paying so much but no reply. I called today and kept getting forwarded to the Milpitas branch. The lady there was kind but the same charade. No one really explaining why I am paying same price but that the rates went up. I have several friends who have AAA and they aren’t paying close to what I am paying. Worst experience and the biggest ripoff! Hopefully I get in touch with someone competent and not trying to rip me off.

Fantastic experience: Great people!! Especially supervisor angel which is really an angel. They know what they are doing !!

Negative experience: Only one person at DMV service they have you seat and take their time, slow moving ppl. Going straight to the DMV is faster

Positive experience: Mechanical issues next day fixed, and on the road again...

Fantastic experience: Very professional auto repair service. Thank you, Alex.

Negative experience: Been a member for a long period of time and had been rejected to use DMV services to renew registration and staff here very rude and disrespectful and wood be subjected as condescending You pay for AAA services but when attempting to use them there rejection and policies on why you can't use what you pay for

Fantastic experience: Nice place with good services

Fantastic experience: Great experience doing title transfer (DMV service) on a Saturday. No lines, friendly staff, quick service, easy parking. Can't imagine that at DMV :)

Fantastic experience: I went there to obtain registration & title for vehicle purchased out of state. Susanna was incredibly helpful, professional and friendly. I definitely recommend this branch if you want to have your job taken care of fast and easy. I had gone to another branch on Capitol Expwy. where they were inefficient and seemed to be looking for problems in a simple process that was straight forward.

Negative experience: Very very slow poor customer service lots of unrelated insurance talking

Negative experience: Very terrible Experience The front staff is very unprofessional and rude. I have question regarding my policy and she said wait someone will call you and I waited like half an hour over there sitting and they are just talking each other and laughing and someone came after me and they called out them first.

Fantastic experience: I was here to apply for International Driving Permit, and was in and out in about 15 mins. $ 29, good for one year and cover 150+ countries. I had printed out the application and filled out the paperwork before hand, but needed to take photos which AAA does. When I entered the door I was greeted by a friendly staff and she asked me the purpose of my visit and took my paperwork, and the pointed me to where to take the passport photos. That way she could take care of my paperwork at the same time -- so efficient. The girl took my photos are super friendly as well, and she even let me used a mirror and checked the photos before she printed them out. Friendly, helpful, efficient.

Fantastic experience: Helpful.

Negative experience: The insurance agent, Amanda Phan, was always checking her computer or playing with her phone (sometimes even not looking at us), while talking to us, which is not professional. Because our native language is not English, she became impatient and rushed us to sign the contract. And even told us there would be another customer and ask us to sign the contract quicker. But actually she was answering her personal phone call. Notice this because we came back to ask another question and she was talking with her friend. This is our first experience with AAA. Still signed the contract, but the overall feeling is bad. The reason to give 2 star is for the kind manager and the receptionist.

Fantastic experience: Passport photos $9.84 for members, $20 non-members.

Fantastic experience: The place is nice and clean. The people are friendly and I didn't have to wait long for the smog test for my car.

Fantastic experience: I went in to renew my car registration yesterday and Ms. Liz who helped me with this was extremely patient, pleasant and a true professional. It is very heartening to see employees like her working at AAA. There was a lady guiding people to specific services. I did not note down her name but wanted to thank her for her very pleasant and professional demeanor as well.

Fantastic experience: Got my passport photos taken and they were nice, also got free maps for an international friend. They also have DMV services.

Negative experience: 1 person while chatting at member service counter with ppl waiting in line 3 agents at auto repair counter You know their priority

Fantastic experience: Cathy going above & beyond make sure Got In & Out Fast as possible at AAA Member Services. She Answered all my questions regarding Roadside Emergency Card. Very Knowledgeable & Professional Super Sweet & made Feel very Welcomed. Ask for Cathy really cares for customers getting Best Customer Experience Ever !!!

Fantastic experience: Cannot ask for a better service.Came here for my international license wihtout being a AAA member Such a friendly and helpful group of staffs. Super smooth process and even when i was waiting in the line, there were two employees coming to assist me. AAA Brokaw rocks!!!!

Positive experience: Very long waits for DMV services. Go to the one in south SJ instead.

Fantastic experience: Awesomely convenient! Never have to go to DMV!

Fantastic experience: Alwaaays courteous , helpful N Knowledgeable...

Fantastic experience: Great, friendly, and very helpful staff! The facility itself is freakin’ awesome.

Fantastic experience: The customer service from this location has always been excellent. Wait isn’t very long from oil changes , security system, road side service, DMV services, auto insurance we always receive information in a timely matter and leave satisfied. We do miss our coffee and hot chocolate.

Positive experience: Never heard of of this place and never been. Here

Fantastic experience: Very nice people, good customer service

Fantastic experience: People have a nice answer and help me with what I need. The truck man came right away and he's doing a good job I give him

Fantastic experience: Went back and forth with DMV, as they would not take my registration payment due to an emissions recall. Somaya at AAA was extremely helpful in applying my payment, explained next steps, and even went the extra mile to ensure I walked out with a temporary operating permit.

Negative experience: Car repairs aren't the best. They're too expensive; they have dealer prices, but not dealer quality.

Fantastic experience: Easy to pay my DMV registration. They also have a DMV Machine there I noticed while waiting in line. There might be a fee to use it, but the convenience of this location is great and the staff has always been inviting on my visits. What I thought was cool and safe is if you're a member and want to sell your car. You can use their locations as a meet up spot for the test drive and take care of the registration and fees at the same time.

Fantastic experience: Efren was a huge help the few times I have gone there. The staff is very friendly and accommodating. Wait times have been minimal.

Fantastic experience: Great customer service and everyone's say hello. Good way to start my day

Negative experience: Needed a notary and was in the area and was informed that this office could not help me .

Fantastic experience: The staff is friendly and very patient to explain all the details on my policy. Highly recommend!

Fantastic experience: Great service, no waiting this time.

Positive experience: Haven't been there in years but hide your valuables. Smash and grab in the lots.

Fantastic experience: They go the extra step. We had some paint transfer on the right rear fender and they removed it, free of charge.

Fantastic experience: Easy and quick registration renewal!

Fantastic experience: Very helpful the beautiful lady helped me with my vin inspection

Negative experience: I did my registration here and a guy named Efren didn’t explained the charges until it was too late, such a poor service compare to what you would get at the DMV.

Positive experience: Parking is a disaster. Always packed no matter what time of day. Only two people helping out customers. If someone goes to the bathroom, or they have a printing issue, for example, it can be a slow experience.

Fantastic experience: Paid my registration today! Nice people who work there!

Fantastic experience: Thank you so much Cathy and Stephanie for helping us with all our questions. We love using this location for DMV "lite" We will be back!

Fantastic experience: Was taken care of fast and efficiently, thanks team!

Fantastic experience: Just came in for a smog check without any appointment and got lucky to get in and get out in 30 mins. Thank you to the person had an appointment- didn't come in on time. Good job AAA crew. Till next time.

Fantastic experience: Staffs are friendly, helpful, professional, no waiting long in line to got my car registration and my disable placard done within 30 minutes instead of traveling to DMV spending half of my day just for two processing.

Fantastic experience: Less than 5 minutes in and out got my car registration and and pink slip that fast

Fantastic experience: Staff was very friendly and provided nice assistant and there was no queue and get your dmv services in very much easy and quicker way..

Fantastic experience: These AAA centers have a host of auto and travel services and the best thing is no long lines.

Fantastic experience: Very friendly and informative staff. Provided appropriate forms and guidance.

Fantastic experience: Great customer service always! I am a member with auto insurance with platinum roadside service couldn't be more happy with my decision!!

Fantastic experience: Good team and excellent customer service.

Fantastic experience: Like always, excellent customer service, professional staff, fast and friendly transaction.

Negative experience: I have been trying to get my car registered for over 5 months now AAA in Hayward told me I need a letter from Nv to show proof of registration I finally got the letter took it to AAA in San Jose it's close to my job When I get out of work everything is close AAA refused to help me said I need to go to DMV I decided just to deal with even if I have to stand in that long line I joint AAA FOR CONVENIENCE so I don't have to wait in that long line at DMV

Positive experience: Although they ultimately could not solve my DMV issue, they used all their resources and gave me a clear indication of my registration situation. They were helpful, professional, and nice. They made me feel like a member of the club.

Fantastic experience: Fast service, great employees! Very patient employees while I was filling out paper work or looking for a document. Very fast service! Can't express the relief and time from an actual DMV, which I must add is doing very well keeping lines moving. But yes it's true! Pay for the membership to get the little perks too. Always will come back and don't even mind going to any other AAA office either.

Fantastic experience: Stellar customer service. I had a vehicle inspection done and they're very thorough, and I'm scheduled to have a series of maintenance services done there. The member discounts and guarantees are great.

Negative experience: This place is worst than DMV .every time I go there I be prepared for incompetence. Asking irrelevant questions. I have to answer twice for the reason I go there .it is not worth for 55$s you pay for membership. It's better to use online DMV

Negative experience: Disappointed with their auto care service.

Fantastic experience: Friendly, short line, very efficient staff

Fantastic experience: By far the best AAA location I've ever been to, and I've been member for decades. At my last visit for a DMV transaction, the staff went way farther than many other would have and were excellent to work with. I would highly recommend this location, AND they are open Saturday.

Fantastic experience: It was convenient and the people were professional and helpful

Fantastic experience: Great place to take a used car for a complete inspection for purchasing peace of mind, honest opinion ,very professional .

Fantastic experience: Had a smog certification and picked up the sticker all in one place!!! Timely,professional and priced just right.

Fantastic experience: They were very professional, and came by very fast.

Fantastic experience: Fast service, multiple services, big and roomy, helpful staffs.

Fantastic experience: Very nice personality

Fantastic experience: I went there to renew my car registration Saturday and it was very quick and easy and friendly service

Fantastic experience: Dmv service was impeccable... love AAA!

Fantastic experience: Excellent service. Was in and out within 20 minutes to do a title transfer at 4:30pm.

Negative experience: 1st time I went, they were closing at 2pm. I was the last in line. The guy outside was rushing me. When I got in the 2nd guy said I had to pay my DMV registration renewal with a credit card only. I had only cash. He started doing the renewal without telling me ahead of time credit card only. I could not Pay with credit card that day. He spent 10 minutes cancelling my transaction. He had to ask for help to cancel the transaction while I waited. After he was done he said to me have a nice day no apology for the miscommunication. I told him I received lousy service that day. He responded why? I reviewed the above to him and he said again have a nice day. Those 2 people need better training at customer service. Why does AAA not take cash?

Fantastic experience: Great and helpful staff, quick friendly service. My name is Bora, and I will be back, thank you

Fantastic experience: They prescreen for Covid. Service is always prompt and professional.

Negative experience: I went in for a transmission repair and the since I was not quoted until diagnostics($148) had been run I didn't know the cost. When I received the cost from the customer service they offered me 2 costs structures fOR a P0750 code, 1. $1500(fix-they said maybe) and 2. $4300(total tear down and replacement), but I know a new transmission cost $1800 for my truck(2015 RAM 1500) and the labor should cost no more than 1 day or around $1000(they charge $135/hour for AA members). I felt like I was a victim of upselling and treated as a dollar sign and not a customer. I went to another shop in the same area and they are charging me $950 for the repair. I will not go there again for auto repairs. Good customer service though.

Fantastic experience: Alex kept me informed while our car was being repaired. Very nice and knowledgeable. AAA auto car repair and provides a discount if you are AAA member.

Fantastic experience: Very efficient, kind, and resourceful! No issues to update my car registration. Thank you for your service!

Fantastic experience: In and out in a very reasonable amount of time. Employees are very helpful and concerned about social distancing.

Fantastic experience: Excellent COVID-19 Safety Protocols are observed at this office. Patient, professional & polite staff. They wipe the counter & credit card stylus after every use. AAA saved me again! I had deployed w/ the Red Cross to support the Counties Wildfire responses & forgot that the DMV had not mailed (or it was lost in the mail) my car registration renewal. W/ only a photo of my insurance card AAA was able to complete my registration& issue me a new sticker. Absolutely vital since I probably will not return home until after my registration would have expired. Thank you AAA. Note: I think last year it was cash or check only. This year no checks but credit card is OK!

Positive experience: Courteous and efficient staff. Nice waiting area with free Wi-fi, coffee, and tea. Dealership prices, though. But, most importantly, honest service.

Fantastic experience: Never used their auto repair service because it's pricey, as are their insurance products.The DMV services are fast and painless, and that by itself is worth the 5 stars.

Positive experience: Don't know yet wait to hear from them MondY

Fantastic experience: Sure they’re a bit expensive but it worth it. Great guys doing great work. Always take my 2004 Tacoma in before I go on a long road trip. They saw my brake reservoir had broken and replaced it for me.

Positive experience: They close so early. When you call on the phone they ask you to be there by 5pm but no later. When you arrive there they say, 'sorry we are closing at 4:30pm.'

Fantastic experience: Registration is a breeze. Out of state registration is also done here.

Negative experience: Worst customer service ever and I had to wait over an hour and then they couldn’t help me

Fantastic experience: Not fast, but they fixed all my DMV transactions.

Fantastic experience: Great customer service. In and out tag renewals

Fantastic experience: These folks are fantastic and super friendly and helpful. Absolutely the best car shop visit since Saturn was around. Fair prices and great service. Definitely will be back for everything my car needs.

Negative experience: Horrible. I sold a car with them in person and they said "Everything fine, we filed all paperworks to DMV and you don't have to worry about anything". I asked 3 times , are you sure? They said yes. Don't need to file anything to DMV, you are good because you made it inside of office. Now new owner didn't finished paperwork and i got lien mail. (yes for the car which i sold years ago). They only told me when i contacted them after years. Now when i contact them they are telling that they are not liable. If you are not liable what "Everything fine, we filed all paperworks to DMV and you don't have to worry about anything" means? Do not use their DMV service, just go to regular DMV office, you will be safer. When i ask them can you give me a proof that we had transaction, they basically declining saying that they do not store anything and its my own responsibility. Avoid using their DMV service.

Fantastic experience: Worth being a member. No fee for dmv tags. In and out with tags in hand. The best service.

Fantastic experience: Efren was very helpful quick process for DMV services.

Fantastic experience: Was fast and complete for mine DMV needs

Fantastic experience: Thorough, helpful and pleasant. They will honestly evaluate your car and plan out the best approach to get it into top shape. Everyone makes an occasional mistake, parts may fail, but these people will *always* make it right. Their warranties are rock solid, they stand by their work.