AAA - Pisgah Church Rd

Fantastic experience: Service advisor did a great good explaining the work I needed. He discussed options & prices with me. The cost and the time required were reasonable. I've used this location before & will definitely go back again.

Fantastic experience: Gracie at the front desk was a big help! She didn't make me feel pressured to make decisions and answered my questions patiently. I hate walking away from the repair shop feeling like I was pressured to make big decisions too quickly and then being dissatisfied with the amount I spent. Good job, guys !!

Fantastic experience: Very helpful and knowledgeable. I have the membership so our services were discounted

Fantastic experience: If there was an option for additional stars, I would select them all. From the smooth scheduling of my car repair appointment, the conversations I've had with the AAA Team, to the remarkable level of service I've received, it's all been stellar in ways I didn't think existed in the car repair industry anymore. I had a large list of things that needed to be fixed, replaced, etc, and to ensure they had all the parts they'd need, they connected with me in advance, thoughtfully spoke with me regarding the list, and then quoted me a fair and accurate quote. They were patient while I asked all my questions, and they treated me with respect and level of friendliness and kindness that has made me a customer for life. It's the first time in too long that I've walked away from getting my car repaired and felt confident in the quality of work they completed. The peace of mind is worth way more than what I actually paid, and I'd recommend this location and team to everyone nearby or even passing through! (this is a review from someone who does NOT normally do reviews unless the experience is worth shouting from the rooftops - and if I wasn't afraid of heights, I'd probably offer to do free advertising for them by doing just that) :)

Fantastic experience: Robert was the BEST service man ever! He was nice and educated me about so much!

Fantastic experience: My car randomly started smoking and my battery was dead, they towed it in did a report and found out it was my alternator and a few other things. Once the report was done they had the car fixed and ready the next day. They communicated every chance they could and made sure I knew what was going on and what was best. I’ve never met people who cared so much and they are greatly appreciated for all their hard work!

Fantastic experience: I highly recommend AAA on Pisgah Church Rd in Greensboro NC. They are professional, knowledgeable, courteous, and have great rapport with their customers. I’m always presented with an evaluation of what action was taken the day of servicing & what will be needed in the future. I have complete trust in their competency & care of my vehicle. I’ve been a customer at this AAA for 3 years now & was a customer for 20 years prior while I lived in Raleigh. This particular location treat me like a friend & valued customer. Kudos to all!!

Fantastic experience: AAA Service Center Pisgah Church Rd—Grace, at the front desk, excellent customer service rep. She answered all my questions. Another place I called, rep was helpful but had to contact different departments & I’m still waiting on a callback from the service rep. I did not have an appointment with AAA but Grace said they’d work me in as soon as possible. Took my car over & left it there. Had no idea how long it would be. Grace called me hour & a half later….my car was ready. No surprise additional charges or fees. Very pleased with their service.

Fantastic experience: Helpful, courteous staff… and being a AAA member saved me a lot of money on Maps and an atlas.

Fantastic experience: Great place to get your car repairs done.

Negative experience: This garage charged my mom over $200 to repair her air conditioner on her car! She just drove home from the beach with it blowing hot air and it’s 95°!! When she reached out to them, they said they would be glad to charge her more money to diagnose the problem! Shouldn’t the diagnosis come first!!?? Despicable to prey on the elder community!!

Fantastic experience: I woke to a flat tire. I was referred by my tow truck driver LA. I was not disappointed. Its The day after a holiday and he was able to fit me in and put on 2 new tires. Above and beyond customer service from Phillip. What an amazing business. I will continue to have my car taken care of here

Fantastic experience: I was really happy to go here for some car things. They let me know what I needed to be replaced, was kind and courteous. They’ve earned my vote, and when I’m able I plan on being a AAA member because from what I read and saw, they have really good plans. They care.

Positive experience: Members get great benefits. 'Free currency exchange, travel advice and assistance.'

Negative experience: Took my car in for an oil change and a simple cabin filter replacement on 5/16/2024. They did not vacuum the cabin filter prior to replacing. This dumped all the leaves into my air intake. Produced a loud humming noise when air was on. I took back immediately the sameday and was told the leaves got into the air intake. Easy mistake to make. After driving off my car, I still had the humming noise. I called the next morning and requested that the person not work on my car again. Durung the 2nd trip back I was told by the customer service that you can not vacuum the cabin filter prior to changing. In addition, they were not responsible. That it was all due to the length of time between cabin filter changes. Since it had been a couple of years since the last change. Pleas remember my vehicle was not making any noises prior to AAA replacing the cabin filter, and the noise had started immediately after being worked on by this location. I will never take any of my vechiles back to this location, OR any AAA car care center. Makes me doubt the quality of AAA membership. Piss poor workmanship and the front line customer service lying boldly to your face that they are not responsible and did not cause the problem when it's abundently ckear my car was not making any noise prior to AAA putting their hands on my vehicle!! I am truly disappointed in AAA. Obviously, they can not be trusted!. They will never get my business again!

Fantastic experience: Business in the front..... party in the back

Fantastic experience: Great place to get your oil changed and very professional

Fantastic experience: I had excellent help from Amanda in planning a trip to Canada. She listened carefully to my ideas and gave me a nice variety of options.

Positive experience: We had an appointment for an NC State Inspection and was told it would be 90 minutes. The very reason we made the appointment was to avoid sitting around any longer than it took to do the work...

Negative experience: Terrible customer service will not take my car to this car care center ever again. It deserves a zero star rating. The service tech I spoke to was very rude and made the comment of I should've called weeks in advance to get a brake job done not the day before. Called the other care care center in the county they said bring it in tomorrow with a schedule appointment he created. That's how you treat customers.

Positive experience: On 1st visit, the travel team was gone for the day. We came back next day. They were helpful.

Fantastic experience: This business goes way beyond customer service...Mike was wonderful.....greeted us and took care of my tire situation quickly and efficiently....made suggestions for us to decide from...fixed them and we were on our way! We will be back!

Fantastic experience: Dave was great company, and he taught me a bunch about cars and engines in our brief encounter. I'm a AAA member in SE VA, and this service center is Great!

Fantastic experience: Went there for an inspection, but due to a fully booked schedule, they were not able to service my car. True to great customer service, the rep offered to schedule an appointment but referred me to Grease Monkey in the event that I wanted to get my inspection done the same day. I really appreciate the customer first environment here.

Negative experience: Needed service done and was quoted $900 total with several hundred dollars over for a part. When I asked about why it was so high the staff reported they were unable to compromise on price. When I discussed about getting the part myself and taking it to them, they said it could be done but not untill after the next day. Mike was super rude and very unwilling to help out. I had the work done at a different place and paid $143 total with no need to replace the part. Seems like this place tries to take advantage of people who have their vehicle towed here.

Negative experience: I paid nearly $300 to have my car serviced for your typical maintenances, inspection, tire rotation, oil change etc... these guys claimed they rotate tires but they in fact do not. Even if you specifically request it like I did. They include a free tire rotation with a $90 oil change but they don't actually rotate your tires. I know they didn't because I marked my tires beforehand and they were still in the same position. They claimed to have done something they didn't do. Unacceptable experience.

Fantastic experience: Always great service.

Fantastic experience: Mike and his team always do a great job! Awesome service, with an awesome warranty 3 years 36,000 mile warranty on everything they do!

Fantastic experience: Great! Got maps!

Fantastic experience: I went in at noon on a Saturday to get an international driving permit. Very quick in and out. Very friendly staff.

Fantastic experience: Wonderful people to work with. So helpful. Couldn't ask for better advise and service for someone who didn't know where to start. Highly recommend. Triple aaa grade a.

Negative experience: I called to inquire about Covid vaccine requirements for traveling internationally and they could not answer my question. We have a platinum membership, until it expires.

Negative experience: Brought my vehicle in for service was supposed to be done same day (Tuesday 8/29). It was brought to my attention that the vehicle also needed brakes, I requested they be replaced. They told me it would be ready the following day (Wednesday). I got a call stating that one of the mechanics had broken an ear clip? When replacing the brakes that they would replace it but it would be ready on Thursday at the latest. I had to call Thursday at almost closing to find out the part never came in. It was not until Saturday 4 days later that I got my vehicle back. That was 3 additional days of me not being able to do my job and make money. I voiced my frustration with Mike the manager and his solution was giving me $50 off? No offense to him or the company but $50 pails in comparison to the money lost from not being able to work. Want to give a lower score but at least the car is fixed?

Fantastic experience: Outstanding help to jump start my 2009 Honda Fit Sport vehicle in Greensboro, NC. I just returned from my AAA Service on Pigsta Church Street, Greensboro, NC and my 2009 Honda Fit Sport vehicle passed it's NC STATE inspection, thank you AAA in Greensboro, NC.

Fantastic experience: They do what they can to help you and your situation. Very very honest

Fantastic experience: Great service & very reasonable prices.

Fantastic experience: Have gone here a cou0le of times to exchange currencies and they are always friendly and very helpful. Love coming here for this.

Fantastic experience: We've been using AAA for years and this location has always had great service and have been very good at keeping on schedule with repairs. Never had an issue!

Fantastic experience: Very friendly and helpful. Won't make you do work you do not need. Way more trustworthy than any dealership.

Positive experience: Had my Jaguar XF towed in on 5/12/23 because my alternator died while out of town. I've been a AAA member for years and it's the first time I've had a car towed to the AAA shop. They replaced my alternator but they either lost a couple of the screws that secure the underbody splash shield or they stripped the threads when removing them. So they jimmy-rigged it with zip ties. Yea, zip ties! The manager tried to tell me that the screws were already missing and my splash shield was hanging down before they worked on my car. Impossible! I rode with the tow truck driver when he brought my car in, then called my girl to come get me. My underbody shield was not hanging down when I left. It's not my newest car now that I have a porsche, but it's still a Jag and I'm not riding around with parts hanging from under my Jag. That's crazy! They fixed my car nice and fast but they gotta do better than this stuff.

Positive experience: The service was very good. I liked being able to make an appointment online. The only negative was that even with an appointment, I was there over an hour for an inspection.

Negative experience: My ordeal was nothing short of stupidity and incompetence by AAA road assistance on 5/7/23. My car broke down in the drive thru at a fast food location and pushed it out of the way to a safer spot. I immediately called AAA and got a foreign guy whom I couldn't understand to begin with and clearly didn't understand me. I even asked him to repeat back my information and location so things could be accurate. He REFUSED!!. He told me instead that he sent my information to my phone so it should be accurate, but I again asked for him to repeat it back to me before I hung up. He REFUSED again!! When I checked my phone he had everything wrong, location, car make and year! THAT is why I asked him to repeat it so I could correct anything that was WRONG. I am not prejudiced, but I do not understand why companies use foreign speaking individuals in customer service for English speaking and understanding customers. The above is exactly what happens!!! I was with another road side assistance company and the exact same thing happened. There is simply no understanding. To make this situation worse, I called back to request assistance again. The lady I talked to this time spoke perfect English and indeed understood me, and got what I thought all my information correct and even repeated it back to me and sent me the correct information to my phone. I even asked to cancel the first request so there wouldn't be any confusion. The problem? She never entered or updated my info and the tow truck driver still had my down for the first call I made for the WRONG location and vehicle. This absolutely makes no damn sense to me. After 2 separate calls you would think progress had been made. How inept is AAA in their training? The ONLY positive thing about this fiasco was the towing service knew what THEY were doing and got my information correct. They told me this certainly wasn't the first time dealing with AAA with misinformation. This experience certainly explains itself, and suffice it to say I will never use them again or suggest anyone using them!!

Negative experience: My car was running hot and they fixed the issue. I like that the work is backed for 12 months. What I didn't like that they treated differently from other customers. They offered white customer rides within five miles. When I asked about a ride that said they didn't do that. Then when an older gentle came in they offered them a ride. I had to call me son and I lived within the five mile radius.

Negative experience: I’ve been an AAA member for over thirty years; however thankfully, I rarely need its “roadside “ service! Last Thursday, 3/30/2023 I drove to Badin Lake trail, NC to hike. After my hiking, I mistakenly drprred my backpack with my car key (in it) in the car trunk. I was locked myself out of my car! With the help of another man, to use his cellphone and called AAA for assistance. It was around 11 am, was tod to wait for a phone call from one of their technician and let me know when the help coming! Well, we called again a couple times after a few hours waiting… No help came, no message from them! Finally, after about four hours, we called again, still did not get a straight answer from the AAA phone operator! She said doesn’t know when I can get my (desperate) help! I have a AAA Plus member ship, No help coming when I really need help! Should I cancel my membership??!

Negative experience: Very unhappy, unfriendly staff. Never smiled. Hesitant to answer my questions about the air filter and topping off the fluids. When they gave me the quote for the price of the oil change over the phone, they neglected to tell me about the additional fee for disposing the oil until I went to pay. An extra $20 makes a difference. Had I known, I would have gone elsewhere.

Fantastic experience: Service options were presented clearly. Service was performed promptly. I felt comfortable leaving my car in a safe place with capable mechanics.

Fantastic experience: Very professional and courteous.

Fantastic experience: Communicated well with me about my car

Fantastic experience: This was our first time using a AAA Car Care Center. The staff were friendly, professional, and procedures were efficient and delivered as promised. We will use them again!

Fantastic experience: My left rear tire had a nail in it. I called AAA roadside service and the tech was able to pump it up enough for me to visit the AAA service center. I did not have a service reservation when I showed up there, however, Service Advisor Gracie Fecteau was very gracious and professional and worked me in for the tire repair that was completed perfectly within my acceptable timeframe! AAA auto service is first class!

Fantastic experience: Man—-this place was great to deal with. I didn’t get any other services or buy anything, my wrecked truck just stayed there a few days but everyone there was super cool and nice.

Fantastic experience: i was ver pleased with my auto care. thanks

Fantastic experience: Great all around services!!!

Fantastic experience: Very professional, great place to wait while work was being done!

Positive experience: Excellent customer service (for travel inquiries), also front desk guys very friendly and helpful

Fantastic experience: Alternator replacement Their service is excellent

Fantastic experience: Great service. Came in with an urgent but small problem and was taken care of in less than an hour. Very friendly and professional. Cost way less than I feared it would.

Fantastic experience: Check engine light on. Very friendly and honest.

Fantastic experience: Excellent customer service and they help me with my personal needs

Positive experience: My service advisor may have added a second service I may not have needed (an additional $119). Otherwise, I was treated politely and I appreciated the fact that the service facility could take care of my car when others were booked and sent me away.

Fantastic experience: Thank you so much, Phillip Huffman! Hands down, the best customer service, I've ever had! Super appreciate all your help and advice! It's nice to see there are people in this world that still care about their customers! This man deserves a promotion!

Fantastic experience: I got my fuel pump replaced/fixed here and they did and amazing job. They really go above and beyond when it comes to their customers and I would 100% recommend this place to anyone!

Fantastic experience: Professional staff, quality service. Great experience - got my repair done before 2:00pm after I dropped off vehicle at 9:00am.

Fantastic experience: They were good. I had to come back because after the tire rotation my pressure sensors did not reset. They got me in and out again quickly at no charge.

Fantastic experience: Gave great service.Fixed problem right and Van is running great.I will come back.

Fantastic experience: Courteous service, prompt response. 'Good warranty'

Fantastic experience: ABSOLUTELY TOP NOTCH WORK AND CUSTOMER SERVICE

Fantastic experience: They did a great job with our car and explained everything very well. They always tell me when something needs to be done now and when it needs to be done in the future. Their COVID precautions are great--important to me.

Fantastic experience: Great staff, friendly atmosphere, quick service

Fantastic experience: Woke up to a "dead" car one morning. Called AAA - dependable as always. Had to take the car to the repair center and so decided it was time to get the headlights taken care of - was to the point where it was dangerous to be driving at night. While there, also discovered that the brakes needed replacing, so it hit the pocketbook pretty hard, but the professionalism exhibited by every team member was notable. Because of supply chain issues I had to leave the car for a couple of days. Garrett has started with my car and when I called the next day he was off. Phillip assured me that Garrett had left notes for him on my car and then summarized what they were. This was reassuring and I thought was exemplary in terms of professionalism and service. Great job, guys!

Fantastic experience: Very helpful with maps and travel information. Lots of travel products available too.

Fantastic experience: Have at one time of the other used AAA for the above services.

Negative experience: Was supposed to get an oil change and brand new tires. Get there and they never ordered the tires so only could get the oil changed which was ridiculous

Positive experience: Our specialist was very informative about our car issues

Fantastic experience: Good service, staff is attentive to customer needs and questions.

Fantastic experience: They greet you with a friendly smile

Fantastic experience: Very thorough, incredibly kind staff. I went here for my state inspection and was blown away by the personal time and energy given to me to show all that was done. I won't go anywhere else for routine maintenance.

Fantastic experience: Honored the battery warranty so I got a new battery at no additional cost.

Positive experience: The folks are always friendly. I was a bit disappointed that I had made a 7:30am appointment, but since I didn’t wait in-house, I guess my priority-level was downgraded and my vehicle wasn’t ready for five-hours, despite just getting an oil-change and wheel alignment/balancing of tires.

Positive experience: Car care was fine but customer care was lacking.

Fantastic experience: Excellent place for service. They want to keep your car running longer and don't want you to have issues. It's in their best interest for you not to break down. So they don't have to pay tow truck companies and such.

Fantastic experience: Helpful staff. The travel team is wonderful

Fantastic experience: I brought my car in for a diagnostic and for my air due to it not blowing cold. They did a thorough review of my vehicle, put freon in my car for the air and let me know what was going on with everything. After I left, I was sent an email/text of the full diagnostic with some pictures to show certain parts and information on what needs attention now and later. I can't say enough about the service. I was thrilled and very impressed by the detail and care they show about fixing my car. I will be using AAA more often.

Positive experience: Went in for the first time since COVID19 because they advertised they are CDC compliant. Not impressed. People came and went but I never saw anyone clean surfaces. The hand sanitizer was very runny and smelled weird. Floor was dirty and staff wore gloves but they never changed them. Had on masks. I didn't feel the inside of my car, (steering wheel, shifter, door handle) were wiped down before car was returned to me. I came prepared with my own wipes. This location is very convenient and I think they do good work. I'll continue to take my car here but hopefully won't have to again until this is all over. COVID19 is challenging for businesses.

Fantastic experience: Great service at fair prices

Fantastic experience: Best service department in Greensboro. Courteous, helpful and honest. Highly recommend them over dealerships. They don’t overcharge you or do unnecessary work.

Fantastic experience: Service not completed but with acceptable explanation. 60 days to finish job.

Fantastic experience: Customer service was excellent! Work was done in a timely manner as well.

Fantastic experience: Long-time AAA member. Love this particular location - always attentive service, on time and reasonably priced. Today I stopped by to ask about replacing my brake lights. I had done it myself in years past, but, like everything else, its gotten way more complex. Garrett was kind enough to have me pull around and after a few minutes, I was on my way. Could not ask for better service. Garrett (and roger) were first class all the way. Kudos all around!

Negative experience: My gas pump went out and the part is a 400.00 , and what they don't know is that I know they can get it for 350.00 but wanted to charge me 1200.00 please explain to me for what???

Fantastic experience: AAA is always good. When they fix stuff it stays working.

Fantastic experience: I have used them for years, and they have always been courteous and efficient.

Fantastic experience: Went to get maps and Trip Tiks for a trip. Everyone was extremely nice and helpful.

Fantastic experience: Vehicle inspection and fuel system maintenance

Fantastic experience: The customer service was professional and they fixed my car quickly. Will definitely return there again.

Fantastic experience: I always hate taking my car to the Kia dealership b/c they try to sell you things you don't need. But AAA has always been clear and upfront about what repairs I need. They don't overcharge, but they do give you straightforward options. This last time, I really appreciated Sean's help and explanation of a few things I didn't quite understand. Thank you for keeping my car running smoothly!

Positive experience: I like that they are friendly, do full diagnosis, and free rides through lyft. I don't like how every thing is expensive but i guess to get good quality service , you must pay more.

Negative experience: Every last one of these AAA car care centers are a rip off!! They have called me 4 DIFFERENT TIMES trying to raise the price over $300 EACH TIME. They went from $740 to $2000 then when I asked to speak to a manager all of a sudden the price went down to $608. Now they are saying the price is over $900. Why would you quote me a price 4 different times without doing your full due diligence to see what’s fully wrong with the car? A bunch of shiesters and frauders I will NEVER USE YOU ALL AGAIN IN LIFE. I WILL BE CANCELLING MY MEMBERSHIP AS WELL. If I could give all of these locations 0 stars I would. If there was a way to report price gouging I would.

Fantastic experience: Two times have I brought my vehicle in for repairs that took less than 10 minutes and thus were done for free. It is because of this shop that I am proud to be a AAA Member. These guys really will take your best concerns to heart and do what is right for both you and your vehicle. When I have needed more intense repairs, their prices have always been fair. Their professional atmosphere put the customer at ease while having the perfect location to have quality repairs done.

Fantastic experience: They clearly describe what they are going to do and then follow through. They allow you to make an appointment and do their best to keep it.