AAA Arcadia Insurance and Member Services

Negative experience: Customer service is really bad .

Negative experience: Wait times are horrible

Fantastic experience: I have AAA membership and now have auto insurance also with them. Jorge Perez at AAA helped get us an auto insurance policy with autopay. He was very helpful.

Negative experience: On Saturday 10/5/24, my car would not start so I called AAA, out to check my battery. The tech said that it was OK and to charge it. So I charged it for 8 hours! It started the following morning. Then that evening it would not start. So I took it to the dealership and they said that the battery is BAD!! So not only did I have to pay the dealership over $300.00, to diagnose it. I still have to pay for a new Battery!!! Thanks for costing me much money AAA!!!

Negative experience: Very bad service, bad experience, call the operator also not helpfull at all.

Positive experience: Just for your information, If you are here for smog check, the technicians show up at 9am, NOT 8:30

Negative experience: Won't do a spouses registration duplicate even know we have same address and we both are on the same AAA. but I am able to go to a kisok in ralphs without a problem.

Negative experience: I've been a member for 43 years I've always had good service till now. All I needed was a registration renewal. I arrived at 10 am and didn't get served for 45+ minutes. NOT RIGHT!! COME ON GET YOUR ACT TOGETHER. Easy transactions should be in and out like they used to be... NO EXCUSE

Negative experience: This Arcadia office is the worst AAA office I have been , poor service I been in a lot of AAA offices they are almost the same wait time for any services eg. Car Regis. is 5 minutes. I was ask to be seated waited about 40 minutes to call my name. Finally I ask the lady on the counter if takes this long wait. She ask my name and she said my name was already called. I was really pissed , because I know they did not call my name, nor I I heard my name , come on! It’s not a big place , unless they whisper or simply ignore .

Fantastic experience: Pleasant and courteous service.

Negative experience: I was disappointed with the guy who was suppose to give my mom a quote on insurance, he was just lazy and didn't want to quote for us, basically a total waste of time for us and there was nobody waiting as well, so I don't know what his deal was. It is something that I could do on the computer online but we were right there and he wouldn't help us. Terrible service and I had AAA since I started driving.

Negative experience: Just have been discrimination by a claims adjuster for being American this is what you get when your focus is on diversity and inclusion over customer service

Fantastic experience: I was literally in the building for 6 minutes. I had no appointment, I walked in, told them I needed to renew my car registration, they told me to wait in a short line, called me right away and processed everything quickly. I highly recommend to renew your tags here. There is a 3% charge when paying with a cars though.

Negative experience: Horrible service called for a tow on hold for two hours and never got an answer .. such a wast of money

Positive experience: Good Teaching, But Unyielding on Last-Minute Delays. We engaged AAA in Arcadia for driving lessons for our son and were generally satisfied with the instruction provided. However, our experience during the last lesson was disheartening. Despite arriving just a tad beyond the 10-minute late policy (30s) due to heavy traffic, the instructor refused to conduct the lesson. We weren't contesting the $60 late fee as we understand policies are in place for a reason. However, considering it was the final lesson and the delay was minimal and beyond our control, a little flexibility or understanding would have been appreciated. This rigid adherence to policy without regard to situational factors felt very unfriendly and non-accommodating.

Negative experience: On Monday 07/17/23, I went to this brunch to update my car insurance. I prefer to speak with an agent in Spanish. I was looking for Melissa Torres, insurance agent. After waiting 10 minutes, she came to the waiting area and told me that she was not available for this kind of issues. “Anyone can help you with this. Just wait.” I requested another insurance agent, Edward A Perez. I was told that he was on lunch. So I decided to wait for him. After 20 minutes, he told me that “was not available for this issues.” So, I requested for the manager. Same answer: “anyone can help you with this. Just wait.” This is not the brunch it used to be.

Fantastic experience: Very nice staff!

Negative experience: I’m been assigned to a claims rep at this office name Micheal McMullin for an auto accident and I’ve reached out to him 5 times, two times by email and 3 by phone and he’s has yet to return my call. My accident took place feb 28th and I am still trying to resolve my claim with them. I’ve always heard great things about AAA, it’s terrible to experience the complete opposite.

Negative experience: Badd customer service who ever the girl is working at the front desk when you walk in needs to get fired I was coming in to get my tags and she was just giving me the run around that I gotta have this and that to get my tags and I'm a AAA CARD HOLDER DIDN'T APPRECIATE HER ATTITUDE AT ALL SO I END UP LEAVING AND GETTING MY TAGS ONLINE ‍♂️‍♂️‍♂️AND I GOT MY TAGS BEFORE IN PASADENA AAA AND HAD NO PROBLEM THERE

Fantastic experience: Only waited 20 minutes for my tags. Staff was very friendly. Can't beat the Arcadia, CA. Office.

Fantastic experience: I got a flat tire. AAA road side got to my location in less then 15 minutes. Put on the spare and I was beck on the road in under 20 minutes.

Fantastic experience: Always great customer service, as it should be. Thank you

Negative experience: This review goes for the entire AAA Southern California chain: My insurance renewal jumped $133! Last year it was $352; now it's $485. This is only for liability insurance, and I have no accidents, tickets, or anything negative on my driver record. This is UNACCEPTABLE. The largest increase I've ever seen, and I'm 39 years old. None of this makes any sense. I swear, when I turn 40 in less than a year, I BETTER see a reduction. Common sense says that the older you get, and the older your car gets, the cheaper your insurance gets. Are we living in the twilight zone?

Negative experience: My membership got canceled within a month due to an expired promotion the agent had gave me. He said he would call me back and still haven't received a called back after numerous times trying to contact him. And that also goes for the manager still waiting on his call back as well. What a joke.

Negative experience: The front desk is extremely helpful and knowledgeable. However, wanted notary service and because my membership has expired 3 days ago ( in renewal period ) and I’m planning to renew but not in CA as I don’t live here any longer ( no national data base ) I was declined . Hardly ever made use of membership services while paying for the most comprehensive and having two people on their account for 20 plus years .. A big thumbs down AAA!! Maybe some attention to your public relations profile will be beneficial, if you are interested!

Fantastic experience: Esther helped and provided excellent service!!!!!! She was thorough to make sure everything was completed probably so there would not be issues when I travel overseas. So appreciative of her to take the time and care so that I will enjoy my travels. TY Esther!!!!

Positive experience: Auto registration stickers session consists of standing line only, did not see a seat for those of us with limited standing restrictions? Cattle call setup!

Negative experience: 6 years of payments ,my car gets hit and total loss I can't take off the insurance on the car until the claim is closed so 30 days I had to wait and be charged,yeah it may be a couple of dollars but in this day of time everything u pay hurts................

Negative experience: I was in for one signature notary refused although the clerk wanted to help me. Her explanation was “we will be closing in 10 min”she was doing nothing walking and talking to staff around her . I been with AAA since 2001 I have with AAA 3 different types of insurances .what a lazy notary lady July 6 ,2022 .AAA should hire responsible and reliable employees who deserve a salary

Fantastic experience: It was fast and friendly. I rather come here than the DMV. Members-only unfortunately!

Fantastic experience: Always do our DMV tags here. Quick, efficient and polite.

Fantastic experience: They have all your travel information and your DMV information

Fantastic experience: Check-in process is organized & takes you to the right counter. Staffs are courteous & helpful !

Positive experience: Went to this AAA to apply for my temp handicapped placard. There weren't too many patrons and the employees were efficient so the line went quickly. They were also very friendly and willing to help. Everything was done in less than 10 minutes. Love it.

Positive experience: had me waiting for an hr i finally went to ask at the front desk and informed me that one there new staff members had dropped the ball and gave me the wrong information and couldn't do anything for me

Negative experience: I don't know what it is about people in Los Angeles county. But they're not helpful. And they're so rude. I asked where my friend was. No one could help me. I gave her name. And they kept telling me to ask the front desk which was full. AAA learn some manners. I'm a triple a membership person. And I would never go to yours in Arcadia or Monrovia whoever the frick it is. I would stay up in San Luis Obispo. Where people are much nicer on the Central Coast. Get out of la the smog it is congesting you.And smile.

Positive experience: They need to change policy term insurance from 9 months to 12 months

Positive experience: Great staff, nice Halloween costumes. I found the AAA at Longo Toyota in El Monte to be less friendly and less comfortable and really small, but much faster and closer to home and they got it done.

Fantastic experience: Got my car registration done in 15 minutes! Excellent service.

Fantastic experience: I was in & out within 10mins. Love my membership with AAA

Fantastic experience: Love the aaa service's they offer. And all the girls are super hot and friendly so that's a plus

Fantastic experience: This is the easiest place for outstanding customer service

Fantastic experience: Very friendly staff. Love coming here instead of the long lines at DMV.

Fantastic experience: Amazing service, helping register my car!! 10+

Negative experience: They are pirates! Beware fully before you go!

Positive experience: Ok. What's going on with y'all, AAA? Went in to handle some DMV stuff, check in was just fine....however....I sat and watched seven of your employees just yapping and gossiping loudly....and....not helping waiting people. Four back in the DMV section, just hanging out and chatting...even leaning on counters. Three at the front, chatting, gossipping, even overheard talking about other co-workers. Now, normally I don't care. Be relaxed, be chatty at work....it's fine. But we're still in a pandemic, and people don't want to be inside and building with people any longer than they have to. 15 plus minutes....just watching them talk, helping NO ONE. If it's break time, maybe they should take their breaks away from the members, and maybe if they aren't, they should be working. Also, the masks go OVER THE WHOLE NOSE, not under it.

Fantastic experience: My favorite place for travel discounts, services and always a happy and helpful staff. Great a t maps, too!

Positive experience: Great services but.. They don't take Debit cards... Had to come back twice..

Negative experience: I called B4 I went, was getting my registration done I just got triple A for the first time she knew that and I asked what form of payment they accepted and she said cash, check,debit and credit card... 'BUT" didn't tell me it's a $5 extra charge to use your credit or debit card!

Fantastic experience: Great insurance, great service

Fantastic experience: Awesome service! Fast and cordial

Fantastic experience: I am a long time member and went in with several questions regarding needs. Got great help on all of them with help that was friendly and very appropriate.

Fantastic experience: Reps were kind and very helpful. I'm going back to look at switching.

Fantastic experience: Easy and fast. The Employees were very attentive, kind, and all around AWESOME. Never had a bad experience when ever I go there to take care of my vehicles. 1 day I plan to travel through them.

Fantastic experience: Great AAA location, everyone was very polite and friendly.

Fantastic experience: Easy, quick convenient service... will be doing all of my DMV tasks with them in the future

Fantastic experience: Easy and fast. No problem with them understanding what was needed and all was taken care of without delay. They were nice and pleasant.

Fantastic experience: Greeted by Kimberly and she's friendly, cheerful and helpful. My experience at this Arcadia location went very quickly thanks to all the cheerful group.

Positive experience: Fast and friendly staff. In and out within minutes.

Fantastic experience: Professional, helpful, patient, friendly... Even when it gets busy. I don't utilize any other office unless ABSOLUTELY necessary! Lol. Staff gets it done!

Fantastic experience: Helped me with all my needs in one phone call. Thank you!!!

Fantastic experience: This place is Awesome! I'm in for a few minutes then I'm out every time!!! It's amazing!

Fantastic experience: Quick & easy & courteous service by Maureen at AAA in Monrovia, CA

Fantastic experience: Super friendly, very helpful and most importantly I was in and out in NO TIME!

Fantastic experience: my place to handle my DMV paper work very professional

Negative experience: I does. OT count with all services needed by its membership just having a limited towing and gas service is not enough to pay for a membership it needs to do more for its paying members

Fantastic experience: Everyone is very nice and helpful here

Fantastic experience: Fast service and polite

Fantastic experience: Love AAA all services they offer all quotes are true quotes no hidden fees love that also great customer service for Roadside service and Insurance

Positive experience: Renewed mt car registration and i was In and out in 15 minutes!

Fantastic experience: The visit to. This business it was. Fantastic this morning tks

Fantastic experience: Always a good experience at the one in arcadia on huntingron drive

Positive experience: Friendly and well organized

Positive experience: No driver license renew

Negative experience: They forse to get membership.and when you ask for manager they are not available . Good luck with this location

Fantastic experience: About 10 people in line, well organized. If you have your paperwork in order then it's pretty fast.

Fantastic experience: Really professional and clean atmosphere

Positive experience: Good Job folks ..Your customers love the way you've continued to give great service under unusual circumstances.

Fantastic experience: Absolutely the best customer service. AAA has never disappointed me and this visit just made me see why a membership is worth every penny. Had to have some papers notarized and the young lady who helped us went above and beyond in making sure our needs were meet. Even though with my membership I receive free notary my wife is not on my membership so she would actually be charged. The representative added my wife to my membership using a promotion and the notary was free. As well my wife is on my membership free for 6 months. Great service!!

Fantastic experience: Best service! I was in and out and they accommodated my special needs.

Fantastic experience: Get my registration for my car without having to wait

Fantastic experience: Always friendly no what's virus everything is perfect and handling all the people that come very clean maintaining the distance between each great safe when I went there

Fantastic experience: Love the convenience and efficiently. For this visit, DMV license plate renewal stickers, was glad I went to AAA. DMV is backed up due to Covid19. My license would have been expired before being processed. SO GLAD AAA is there.

Fantastic experience: Insurance , DMV and Travel Representatives are always friendly, informative and professional. Great service ! They try hard to assist you.

Fantastic experience: Helpful staff Marilou and social distancing were observed. Fast processing !!

Fantastic experience: Thank you for helping me!! Happy holidays

Fantastic experience: Line wasn't bad, and it felt very covid-safe in there. The person who helped me was so so patient and helpful. Thank you!

Fantastic experience: Excellent customer service and great health & safety practices. Attendants were all very helpful. Thank you for your knowledgeable and kind assistance. Your welcoming and professional demeanors are appreciated.

Fantastic experience: I had a good experience. Everyone was wearing there mask and they let person at a time. It was real fast getting in and out.

Positive experience: The AAA has been a great service. Although I don't think (unrelated) the towing services are what they used to be. I've tried (and they failed) to tow my car. Long story, good services, but that ends when it comes to contract services.

Fantastic experience: Place is clean, friendly staff, and great customer service

Fantastic experience: They are very Covid 19 safe, actually cleaning, wiping all surfaces, including pens between each customer. I also received fast DMV services! Great Job AAA Monrovia

Fantastic experience: Can't say enough about them. Had them for 16 years now and nothing but great service

Fantastic experience: Competitive rates on insurance products with great customer services.

Fantastic experience: Well organized, helpful staff, and great service!

Negative experience: A F-150 service truck tried to fight me.. Not professional.. He didnt know im a member. And nothing has been done not even a call back.

Fantastic experience: Always professional and courteous.

Fantastic experience: the Arcadia branch is one of the best ,beats DMV by far ,I encourage others to join AAA just to save time

Fantastic experience: fast friendly staff and better than going to the DMV to renew tags 2021. Arcadia AAA

Fantastic experience: Excellent service! Very kind qualified responsive and compassionate gentleman came out to examine our RV (trailer) Thank you Henry Chavez!