AAA Irvine Insurance and Member Services

Negative experience: One of the worst AAA locations. Poorly managed staff. Left early so I can go and not wait there long arrived Friday at 3p for dmv services. Walked in they have 4 agents in dmv section. Lady check me in and there’s only one other person in front of me so I sat in waiting area as each agent finished helping the person they were working with. They just stood there Typing on their computer at this time I’m thinking OK they’re wrapping up then they started turning around and walked behind their area and started giggling and talking about the weekend. At this point, the person who had checked in walks in and says sir, I think your membership is expired. You need to renew I said OK no problem. How much is it? I’ll pay you. Should I know you gotta go see this other lady when is sat in front of this other lady I asked how much is it so I can pay and get it renewed she says someone please go in the waiting area and they’ll call you up. At this point All four agents DMV in the back laughing and not helping a single person as I sat in the waiting area. I see seven people in front of me. At this point I walked out this place is a joke. You would think some sort of management or supervisor would have stepped in and said One of the agents should stay and help customers so we don’t have every single person walk away at the same time. The only reason I even have AAA membership is DMV and at this point, I think I’m not renewing or at the very least trying a different location. After I left the office, I called over the phone to ask about my membership and they informed me that it doesn’t even expire until December

Fantastic experience: Awesome team at this location!! Helped me with my registration when I lost my paperwork!

Fantastic experience: Best service!! Ariana is soooo nice. Kind and friendly service. And gave me very important suggestions!! Finish IDP in 15mins. Now I am ready go to Europe ~

Fantastic experience: Rob Sara has been helping us with our insurances since we moved to California few years back. He came highly recommended by our friends and we simply cannot be happier with him: He is experienced, patient, knowledgeable and personable, i only wish that there are more stars that i could give him. Thank you very much Rob from Irvine/Newport Beach.

Negative experience: I have had multiple problems with this particular AAA. One of the worst when it comes to customer service. Too many errors in their systems when it comes to the DMV side of it. Tried to get info changed and never goes thru on AAA side and DMV side plus have been lied to multiple times by different employees here. Nice office, bad parking.

Fantastic experience: Great service for Travel, DMV, and more. This is actually known as the Tustin AAA.

Negative experience: This branch is terrible. I got the same rude and unprofessional employee who rolled her eyes at me about six months ago. Not only did she not greet me she gave me attitude (again) and gave me the wrong information. I had to call the AAA branch in Newport Beach where I normally go to confirm what she told me was accurate. It wasn't. I now have to go to the DMV to renew my registration. She didn't want to do her job and after waiting for 45 minutes in line she lied to my face. I will never go there again and I am canceling my and my family's memberships. We have been with AAA for 10 years. I want nothing to do with this company again.

Negative experience: This company will look for ways to get the most money out of you. I wanted to pay for my full year insurance and they added monthly payments with out my consent. Beware they scammers

Negative experience: Bad attitude. Came in to renew my registration and droopy face made it seem like I stole my plates. “Where did you get these plates?” “Did someone just gave them to you?”. Horrible costumer service skills.

Positive experience: They didn't sell me car insurance because I just got my California license. Proven experience of 10 years with the rights of another country means nothing to them. UPD: they called me back and sold me Bristol West Insurance policy.

Fantastic experience: While I've seen many complaints about wait times, I must say, it's still far more efficient than the dreaded DMV. My experience was particularly positive, thanks to the assistance of Ken on the car insurance side and Veronica for handling my title. Both of them were an absolute pleasure to work with.

Negative experience: Became very bureacracy. When I newed my registration today, the cashier gave me a wrong sticker. I was lucky and found the problem at their parking lot. After I turned back the office, they asked me to wait the long line instead of fixing their mistake right away. Very disappointed.

Negative experience: The worst office I ever see and deal with in whole my life. Every time I go there in every year and they still the same bad attitude without any change to better. They even dont have the minimum experience nor spent the minimum time that they suppose to help the costumers. I was having an liability multi auto policy with them and was paying ($1,1250) and I used to pay them every six months and asked them to set it for auto pay to avoid forgetting the payment, however, my policy was canceled because its not paid and no one even called me nor texted me to let me know that my payment is due so I went their to re install it and I spoke with insurance agent her name is Christine and she even dont spend with me more than 5 minutes and she just asked me if I want to ensure the same cars and I told her yes and I want same my old policy exactly and then she said that I need to pay the amount for one year in full and I told her thats fine then she give me a quote of ($2,250) so I told her I asked to have same my old policy with same number of cars and types and same deductibles and same applicable discounts because nothing is changed so it doesn't make sense that my police goes up (110%) if its exact same policy then she said go and speak with the manager Mat and then they let me wait for 40 minutes while he was free and dont have any customers in his office and when I met him all he did is asking me if I want to proceed and pay the new amount she quoted me or no. I request to speak with the branch manager her name is Janet to figure out whats going on and she even doesn't care nor ask or bring Christine or Mat to ask them. Please dont go there because they gonna quoted you very high price. I recommend going to Tustin office because its much better place and much better respectful and experienced and knowledges employees. Thanks.

Fantastic experience: You can do a lot of things and easier than D M V.

Negative experience: The worst experience I've ever had at a AAA office. It took well over 15 minutes just to check my membership it. One person got stuck showing someone a map and no else came in to speed up the long lines to the door. Jesus Christ!!!!!!

Negative experience: Stopped here very busy on Friday I had to wait long time to get my registration the parking lot very small very small office

Positive experience: Not a member. But came in June 2023 cause I called and they said they do international drivers licenses. Came on a Monday at 9:15. They took my photo, I filled out forms, paid $35 by credit card, and was out by 9:30.

Negative experience: Rude, customer service sucks!!!

Negative experience: If I could will be -10. Terrible service at car insurance. I asked about deductible and the agent didn't want to answer.

Fantastic experience: Get your car registered

Fantastic experience: They are very friendly and helpful. The whole environment feels very welcoming and positive.

Fantastic experience: Goodbye DMV!!! :) This place is a breathe of fresh air. Wait: Just a few minutes after arriving around 9:10 on a Sat, which was just enough time to complete my paperwork. Service: Fantastic. I was lucky enough to be helped by their manager, Les. He had me in and out in a few minutes for transferring a title and registering the vehicle. He was flexible, personable, professional, and informative. Interior: Clean, carpeted, comfy chairs. Didn’t feel anything like the DMV. They even call you by name instead of that automated number call out at the DMV. Everyone seems happy to help there. * Tip, know what forms you’ll need so you can fill them in advance at home or while waiting in queue.

Fantastic experience: She was great; had 2 Title issues on 2 cars. Lady at entry desk handed both well, clear & happily!! Nice gal!!

Fantastic experience: Nicole is very knowledgeable and helpful, and very pleasant to work with.

Fantastic experience: It was my first time at this branch since moving out here and it was the best experience I've ever had at any location! I want to give a huge shoutout to Melissa, who went above and beyond just helping me with my car registration! She was efficient with getting my fiancé onto my membership and provided information on changing my address on my drivers license, placard eligibility and more! I left getting more accomplished than I had originally intended and all in record time! I didn't catch the names of the other team members that also helped (car insurance, etc.) but I greatly appreciated their thoroughness and kindness! Thank you all so much for the tremendous help! It really made my day!

Negative experience: If I could I would’ve giving AAA Insurance a 0 stars. On Monday the 30th, I have was problems with my old Jeep, water gashing from the water pump, so I called AAA road assistance around 1:30 pm Explained my citation and asked them to take it to my mechanic. I was told 25 to 30 Minutes (so I thought I was reasonable) well 45 minutes later I called again then I was told the driver is on its way and should be there shortly time went by another 45 minutes more I called again, at this time I told the dispatcher That I have been with AAA about 50 years and this the king of service (no service) I get how can leave an old lady out on the road broken down for hours..I don’t recommend to any that is looking for auto Insurance DO NOT GO TO AAAA

Fantastic experience: Timely service and friendly staff!

Fantastic experience: Need help on duplicate registration DMV was awful, went here and I was in and out in 15 minutes. Very polite reps

Fantastic experience: They have a great travel agency with great deals! I always have a great experience!

Fantastic experience: Tamy in the DMV area is fantastic! I’ve been going to have her help me the past several years! Thank you for all your help Tamy, you are truly an outstanding professional. Great help with notaries!

Fantastic experience: Great location and service! Alejandro L. was the agent who helped me get my AAA membership and my car insurance. He got me the best deal I've ever had on a vehicle and was a pleasure to work with. I would happily work with this auto club again in the future.

Fantastic experience: Good investment to have yearly membership as it makes DMV visits easy. Staff was super helpful and pleasant.

Fantastic experience: Employees are nice. Good parking. Relatively quick. Notary service is present.

Positive experience: Very convenient

Fantastic experience: The lady at the front desk was great I was out of there in 10 minutes with my new tags the person who did my registration was very fast and efficient.

Fantastic experience: 2 people in front of me when I got there, less than 5 minute wait time to renew my registration on my vehicle. The receptionist and representatives that help me there are always courteous and friendly........A High 5 to AAA.

Positive experience: I always get good service from AAA

Fantastic experience: Love the fact that you can do DMV processes here

Fantastic experience: The workers are fast, professional, and dont act like robots reading a script.

Fantastic experience: It was wonderful!!!

Fantastic experience: I've always enjoyed going to the auto club in Irvine. Their customer service is excellent and they move their clients very well.

Fantastic experience: Cuz of good place and good service mm.

Fantastic experience: Been going to this beautiful place for years because of excellent food and happy servers. The best!

Negative experience: Hard to get a live person on the phone. Useless

Fantastic experience: From "Cody Martin" I had the most professional respected caring attention to take care of ALL of my concerns. He truly is an asociate that should be honored. He even asked me to wait in the office where it was cool, while he changed my car plates on my car.Your company is fortunate to have such a devoted employee. Contact me for more !!

Negative experience: Because they did not know what they were doing, I had to wait in 4 lines. One twice. They are horrible on customer service.

Fantastic experience: I like this location a lot! The staff here are really nice and helpful! The location is industrial so it's nice not to be in a busy shopping center. I had a quick and efficient t experience here!

Fantastic experience: Friendly staff, quick service and no line. Cheers!

Fantastic experience: Excellent customer service from the moment you walk in there smiling greeting you very helpful , to the point when you're called up to pay for your tags and in my case well I'm mute so this really was an excellent experience . I love there patience and the customer service. The gentleman that help me with my tags was extraordinary for being so young can tell that he has respect and morals. I paid for my membership very understanding people and patient and very helpful I recommend this place their seats are far apart they have sanitizer and for what I saw, their constant cleaning their counters and it's nice and fresh relaxing I went in after 1:30pm and I was not even there for 30 minutes.

Fantastic experience: Great service! Answered all my questions.

Fantastic experience: Santa Ana office computers down for 2 weeks need to go to Irvine to have my business taken care of I was in there for 10 minutes to get my registration done

Fantastic experience: Fast service, very nice staff

Fantastic experience: Friendly people. Come here. Eschew the DMV.

Fantastic experience: Excellent Service Rep who goes the extra mile to be completely helpful. Highly Recommend. Susan Bustillos Insurance Service Rep 13331 Jamboree Rd Tustin, CA. 92782

Fantastic experience: Very fast service and they were very helpful.

Fantastic experience: Nothing new to report. As always...I received amazing customer service

Fantastic experience: Great accessible location! Fulfill your DMV needs without the waiting of long lines. AAA is an amazing auto club!

Fantastic experience: In and out in about 15 minutes. Got my registration done.

Fantastic experience: Good and knowledgeable staff.

Fantastic experience: Came in for maps and guide books for a road trip. Was in and out in just a few minutes with all the things we needed!

Positive experience: At first I was not too pleased when I arrived soon after they opened and a man came to the from door and told me to wait outside... Then he screened me before entering and instructed me to go to a specific window for DMV services so it turned out to be a safe and relatively quick visit. So overall a good experience, beyond the initial greeting.

Fantastic experience: Member for over 40 years. Travel services amazing. Wouldn't use any other source. Always register my cars through them. Also have gotten passport photos there. Can't think of a better resource. Staff always friendly. Have used road side services with no issues as well. Nothing but positive comments from me.

Fantastic experience: So I went to AAA today to get roadside assistance so I can start renewing my tags for my vehicle through them instead of going, or sending payments to the DMV. Very friendly from the beginning and the lady that help me outside due to covert 19 ask me what I was there for. I explain to her I wanted to get roadside assistance for the simple fact I want to renew my registration and get roadside assistance so I can go through them. She asked while I was there did I want to get a free quote on vehicle insurance.. I said sure why not. Set me up with the insurance agent by the name of Vu Tran. Let me tell you this guy is a great person and very helpful. From the start I felt very comfortable. By the end of our conversation I was signing up for a new insurance plan as well as rental insurance. Not only explained everything In detail, but saved me probably about $600 to $800 a year. What a great experience and thank you so much Vu Tran for being the biggest part of it.

Fantastic experience: I had a very satisfying experience with AAA today. I stopped in to pay my registration, and inquired about car insurance rates ,and surprisingly....I saved $800.00 yr. by switching companies. AAA is truly a top shelf, customer service company

Fantastic experience: They’re awesome and attentive. AAA always comes in clutch.

Fantastic experience: Fast, friendly and helpful!

Fantastic experience: Wasn't crowded and was able to renew my registration within 10 minutes.

Fantastic experience: Super helpful! Especially agent Vu Tran, who helped us with our homeowner's insurance.

Fantastic experience: excellent service... excellent products... planned my vacation with a trip ticket...

Fantastic experience: great service..been with them for 25yrs..Loan who is agent was superb

Fantastic experience: Quick and easy. This place is great to adjust insurance coverage with someone (in person!) or utilize their DMV registration services. I've used their services here for vacation planning and even cheap movie tix when the theaters were open.

Positive experience: Everything went pretty smooth. They took my no questions asked. Ins, towing, registration 3 for 3..there was a line. Everyone wore masks and stayed apart.

Fantastic experience: My husband and I went in for notary services, very helpful people. Many windows were open for services, we got in right away.

Fantastic experience: My Mom needed to get her new (disabled persons license plate). She had her doctors recommendation and filled out the paperwork required. There was a line to get waited on. They offered to bring her out a chair so she wouldn't have to stand. Once her turn was up.. we went inside and finished the details. The gentleman asked if we needed help putting on the new plates! He came out with the new plates and tools to exchange the plates out for us, and installed the new ones. It was done in a matter of minutes and we were on our way. P.S. - The gal who was out front, maintaining the wait line and double checking everyone had the correct paperwork etc... Was extremely nice as well. The staff at this AAA makes it almost painlesss.. We go here for our tags and anything else DMV related. A job well done.

Fantastic experience: Nice and friendly fellows. Job done quick and efficiently, they had all covd-19 precautions for your safe!

Fantastic experience: They are great!! I have everything through them, car, house and life insurance. This is my 23+ years with them.

Fantastic experience: Went in for DMV service of renewing my registration. With renewal notice, membership card, and cash in hand, my wait was short, my visit was covid-safe, and I was in and out in just a few minutes with friendly service.

Negative experience: We have been with AAA for 20 years and went this week to the AAA on Jamboree in Tustin, CA to notarize a Living Trust. It was an awful experience. Our daughter and son-in-law were with us for the same reason, and we brought 2 witnesses, thinking we'd need them. We were acknowledged at the door by Mariann, who brusquely asked us if we were all together and why we were there. Then she said they couldn't help us together, we had to sign one at a time so they could also help the people behind us in line. I asked if we could at least go in as couples to sign. She said no, and please leave the door area and go to the back and wait. I told her that we were there before anyone else in the line and wanted them to help us as couples. She was so rude that all of us were put off by her. Then Judy, the notary came out to back her up. She also was abrupt and rude, as she told me that I never called their office--must have gotten the general AAA line. We went through the process which took 1 1/2 hours, because we needed a notary and our Plus membership got us a discount we couldn't get anywhere else, but it will be because I cannot find another AAA office that I would ever go back there!

Fantastic experience: Always A-1 service. Great company to have taking care of my family

Fantastic experience: I had to go switch some plates for my new car. AAA followed by all of the guidelines Covid put in place, but still kept their excellent customer service. It may have even been better than before. You checked in first and they had a woman “quarter backing” to make sure you had everything you needed before waiting in line. This was extremely helpful. She brought me all of the forms I needed so I was ready when it was my turn. The other girl who helped me was really nice and fast at the transaction. They have my 5 year old some kids maps so he stayed entertained the whole time. I’m always impressed at AAA service, but this time really seemed above and beyond.

Fantastic experience: Friendly staffs and quick service.

Fantastic experience: EXCEPTIONAL SERVICE. I had no idea how efficient this place was. Very pleasantly surprised. Cody Martin made this visit one of the best customer experiences I could ask for. Give this entire office a nice fat bonus!

Fantastic experience: Operates very well during the Covid. Safety check and hand sanitizer everywhere

Fantastic experience: Always a pleasure to go in there and handle my business about my car the always professional and if it was like a store I would go in there all the time just to buy groceries

Fantastic experience: I just ran in to get a DMV booklet and they were quick to give me one and very safe regarding covid guidelines.

Fantastic experience: Fast, friendly and way better than the DMV

Negative experience: Staff at this location is not helpful. Helping customers seems to be a bother. They focus on what they can't do versus trying to be helpful.

Fantastic experience: Awesome service, great attitude and very courteous.

Fantastic experience: Pays for itself many times over. The staff here is always helpful and efficient.

Fantastic experience: Very safe space with COVID-19 protocalls. In and out in about 5 mins getting my car registration.

Negative experience: Very disappointed with the service I received the other day at this location. I don’t need to go into the details but basically I was treated like I was at the DMV. I do not pay for a AAA membership for DMV disrespect and attitude!! The guy helping me was rude and did not help with the registration info I needed. I left this AAA frustrated and almost turned around to speak with the branch manager. Instead I came home but still frustrated with my experience I called AAA. As usual on the phone hotline they were very helpful and gave me the direct number to the branch manager. I called the branch manager left a message and never received a return call??They must know they have a problem with the employee I delt with? Not sure as I never was able to speak with the manager. A couple days later I went to the AAA in LAGUNA Hills. At this location I was treated respectfully and was given the information I needed to move forward with my vehicle registration. AAA almost lost me as a customer over the experience I received at this Irvine location.

Fantastic experience: Julie was so helpful and Professional when setting up my travel arrangements. Outstanding customer service!

Fantastic experience: We had a wonderful experience with 2 different tow truck drivers we had to have it towed to our home then in the morning towed to our mechanic they were wonderful during a very stressful time one was hector the othe was vize i believe was his name they were both great guys ill be recommending AAA even more because of them great service they were with elite towing i believe through AAA

Fantastic experience: Rob Sara was very helpful and nice. On a scale from 1 to 10 he gave us a 20 service! Definitely recommend coming here!

Fantastic experience: Hardly mo one there. Renewal went very quickly.

Fantastic experience: This was an awesome visit. They were very cautious and careful about Covid protocols. They were efficient and provided excellent customer service. I would definitely go to this AAA again for my DMV needs and other business.

Fantastic experience: Everyone is so nice I was in and out for DMV renewal at the moment they are only taking cash and check for the DMV services.

Negative experience: They play bait and switch scam for insurance. Their quote and actual amount is huge different. My Condo insurance shows even cover wrong house! They are totally not professional. Don't get insurance from AAA specially one in Tustin, CA

Negative experience: I paid my registration fees and they took my payment via check and asked me to come back after the car was insured to show proof to the DMV which I did so. After coming back they said they cannot give me my sticker because the person on the registration was not a member. A different office had already reviewed everything and stated it was OK for me to proceed with the transaction since I am a member so now I have to drive back all the way to the city of San Clemente to pick up my sticker plate. The manager was involved and still turned me down

Fantastic experience: It was a great experience walk in and out with my registration two vehicles not even 10 minutes